2011 MERCURY GRAND MARQUIS

2 recalls — 11 complaints — 36 TSBs

STEERING:RACK AND PINION:PINION SHAFT

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermedia... Read more

Consequence

Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.

Remedy

Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. O... Read more

36,888 vehicles affected

Manufacturer: Ford Motor Company

STEERING

Defect Description

Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois... Read more

Consequence

If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.

Remedy

Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced a... Read more

355,000 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

11 total complaints 3 fires

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	3
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES	1
STEERING	1
FUEL/PROPULSION SYSTEM	1
AIR BAGS	1
SEAT BELTS	1
VISIBILITY/WIPER	1
SUSPENSION	1
ENGINE	1

Incident date: Jun 22, 2025

The contact owns a 2022 Toyota Tundra. The contact stated that while driving approximately 40 - 45 MPH with the accelerator pedal depressed, the vehicle failed to respond as intended. The contact waited approximately one to two minutes, and then the vehicle operated as intended. A dealer was contac... Read more

Incident date: Nov 28, 2024

While driving on the freeway, I heard an unusual noise coming from beneath the battery of my car. Concerned, I drove to a nearby friend's house and parked there, carefully checking my dashboard for any warning signals but finding none. I decided to resume my journey, but as I backed out of the drive... Read more

Incident date: Dec 5, 2018

DRIVING ON HUMID DAY, CLOSED WINDOWS AND TURNED ON A/C. CONTROLLER FAILED TO CLOSE DEFROSTER VENTS, CAUSING WINDOW TO QUICKLY FOG UP, RESTRICTING FORWARD VISION. PREVIOUSLY HAD SAME PROBLEM ON 2006 GRAND MARQUIS WHICH I HAD REPAIRED BY FORD DEALER. TOOK 2011 TO DEALER, GOT REPAIR ESTIMATE OF $900,... Read more

Incident date: Nov 21, 2018

MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEIN... Read more

Fire

Incident date: Nov 21, 2018

Fire

Incident date: Sep 18, 2017

THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFE... Read more

Incident date: Sep 18, 2017

Incident date: Apr 29, 2016

I WAS DRIVING ON THE HIGHWAY I SMELLED A WEIRD SMELL COMING FROM THE PASSENGER SIDE WHEN I TURNED TO LOOK TOWARDS THE DIRECTION OF THE PASSENGER SIDE FRONT DOOR IT WAS SMOKING SO I IMMEDIATELY PULLED OVER TO THE SIDE OF HIGHWAY AS I WAS DOING SO THE PASSENGER FRONT DOOR CAUGHT FIRE. I FINISHED PULLI... Read more

Fire

Incident date: Oct 1, 2013

DRIVING ON FREEWAY WITH DASH DISPLAY INDICATING 60 MILES REMAINING ON FUEL SUPPLY WHEN CAR RAN OUT OF FUEL. TANK TOTALLY EMPTY DASH DISPLAY STILL INDICATED 60 MILES BEFORE EMPTY. FUEL GAGE HAS BEEN REGULARLY DECEITFUL. *TR

Incident date: Oct 23, 2013

TL* THE CONTACT OWNS A 2011 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT RE... Read more

Incident date: Jan 1, 2013

2011 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH BRAKE PEDAL. *SMD THE CONSUMER STATED SINCE HE PURCHASED THE VEHICLE, HE NOTICED A GREAT DEAL OF FREE BRAKE PEDAL TRAVEL AND NEARLY HAD AN ACCIDENT TWICE. THE CONSUMER STATED HE HIT THE BRAKE AND ACCELERATOR PEDAL SIMULTANEOU... Read more

NHTSA Safety Ratings — 2011 MERCURY GRAND MARQUIS

2011 Mercury Grand Marquis 4 DR RWD

Category	Rating
Rollover	5 / 5 ★★★★★
Rollover Risk	9.0%

Safety Technology

Feature	Status
Electronic Stability Control	No
Forward Collision Warning	No
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins — 2011 MERCURY GRAND MARQUIS

36 manufacturer communications from 15 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	4
100000 POWER TRAIN	3
103000 POWER TRAIN:AUTOMATIC TRANSMISSION	2
010000 STEERING	2
353000 EQUIPMENT:ELECTRICAL	2
060000 ENGINE (PWS)	2
013200 STEERING:GEAR BOX:SHAFT PITMAN	1
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS	1

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

060000 ENGINE (PWS)

This SKU is a Radiator Fan. The customer communication requested return of unsold inventory to inspect the electrical connections. An electrical connection issue may lead to the fan not working potentially throwing a check engine light fo

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

350000 EQUIPMENT

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco

353000 EQUIPMENT:ELECTRICAL

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts a

350000 EQUIPMENT

353000 EQUIPMENT:ELECTRICAL

350000 EQUIPMENT

REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCO

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate

060000 ENGINE (PWS)

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

060000 ENGINE AND ENGINE COOLING

061000 ENGINE AND ENGINE COOLING:ENGINE

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

010000 STEERING

For 2005-2012 Crown Victoria, 2005-2011 Grand Marquis and Town Car vehicles, Regional Program 13R01 applies to vehicles not registered in corrosion states and not included in Safety Recall 13S08, where operation in high corrosion areas for

010000 STEERING

Inpected or repaired under 13R01 - Requests for recall service action under 13S08

160000 STRUCTURE

Inpected or repaired under 13R01 - Requests for recall service action under 13S08

100000 POWER TRAIN

4R75E TRANSMISSION - GRINDING/WHINE/VIBRATION/GEAR SLIPPAGE - SERVICE KIT AVAILABLE ISSUE A service kit has been released to assist with proper repair of the 4R75E transmission in 2008 Mark LT, 2008-2010 F-150, 2008-2010 / 2013-2014 E-Ser

100000 POWER TRAIN

4R75E Transmission - Grinding/Whine/Vibration/Gear Slippage - Serrvice Kit available

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO

013200 STEERING:GEAR BOX:SHAFT PITMAN

FORD: THE LOWER INTERMEDIATE STEERING SHAFT, HAS CORROSION OF SWING LINK JOINTS, COMBINED WITH COLLAPSED UPPER INTERMEDIATE STEERING SHAFT, RESULTING IN STEERING COLUMN SEPARATION AND LOSS OF STEERING CONTROL. MODEL 2005-2011 CROWN VICTOR

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD/LINCOLN/MERCURY: FAILURE OF PLANETARY GEAR ASSEMBLY IS DUE TO TRANSMISSION, ON CERTAIN VEHICLES, EXHIBITING GRINDING, GEAR SLIPPAGE, WHINE TYPE NOISE, VIBRATION, WHILE DRIVING OR LOSS OF REVERSE. *PE

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD/LINCOLN/MERCURY: THE INDICATOR MAY ILLUMINATE OVERDRIVE OFF AND/OR SLIPPING IN 3RD OR NO 4TH GEAR, DUE TO DIRECT CLUTCH FAILURE AND DIAGNOSTIC TROUBLE CODE (DTC) P0733 AND/OR P0734. MODEL 2008-2013 MARK LT, F-150, CROWN VICTORIA, GRA

NHTSA Safety Investigations — MERCURY GRAND MARQUIS

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

DP — Closed — Model Year: 1996

IMPROPER HEIGHT FOR HEAD RESTRAINTS

NHTSA WAS PETITIONED TO COMMENCE A DEFECT INVESTIGATION OF THE SUBJECT VEHICLES ON JULY 28, 1998.THE PETITION ALLEGES THAT THE DRIVER'S SEAT HEAD RESTRAINT WAS NOT HIGH ENOUGH AT ITS HIGHEST POSITION TO PROTECT HIM FROM NECK INJURIES SUSTAINED DURING A REAR IMPACT COLLISION.OTHER THAN THE SUBJECT PE... Read more

PE — Closed — Model Year: 1994

PASSENGER AIR BAG DETACHMENT

There is no summary currently available

MERCURY GRAND MARQUIS — All Years Overview

Complete safety history for the MERCURY GRAND MARQUIS across all model years (1977–2011).

105 Total Recalls

4,964 Total Complaints

2 Investigations

395 Reported Crashes

274 Reported Fires

17 Reported Deaths

MERCURY GRAND MARQUIS — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2011 (current)	2	11
2010	2	35	View
2009	2	35	View
2008	3	101	View
2007	3	111	View
2006	3	187	View
2005	5	634	View
2004	2	422	View
2003	2	449	View
2002	2	101	View
2001	5	207	View
2000	8	216	View
1999	5	202	View
1998	7	168	View
1997	5	370	View
1996	6	282	View
1995	7	222	View
1994	3	197	View
1993	3	178	View
1992	3	330	View
1991	2	106	View
1990	1	63	View
1989	2	69	View
1988	3	98	View
1987	5	57	View
1986	2	22	View
1985	1	29	View
1984	2	24	View
1983	3	14	View
1982	1	8	View
1981	1	2	View
1980	2	0	View
1979	1	0	View
1978	0	1	View
1977	1	1	View

Other MERCURY Models

Model	Recalls	Complaints
MILAN	288	3,214	View
SABLE	111	7,213	View
COUGAR	78	2,652	View
CAPRI	56	60	View
MYSTIQUE	49	1,514	View
MOUNTAINEER	49	2,657	View
MARINER	34	1,718	View
LYNX	30	35	View