1997 MERCURY GRAND MARQUIS Recalls, Complaints & Safety

PUT CAR IN PARK, AND IT SHOWED TO BE IN PARK. BUT, IT WAS IN REVERSE, GOING BACKWARD, AND ALMOST CAUSED AN ACCIDENT.

THE SPEEDOMETER NOT WORKING PROPERLY BRAKES NOT WORKING PROPERLY ABS LIGHT ON STEERING AND SUSPENSION CROSS SIT

I AM AN AUTOMOTIVE TECHNICIAN AND I SERVICE MANY VEHICLES DAILY. I CURRENTLY OWN A 97 MERCURY GRAND MARQUIS LS AND HAVE NOTICED THAT PRACTICALLY MOST STEERING COMPONENTS ON MY VEHICLE ARE IN NEED OF REPLACING. SPECIFICALLY THE TIE ROD ENDS, CONTROL ARMS, BALL JOINS ALL HAVE BLOWN BUSHINGS AND A PITMAN ARM.... THE STEERING SWAYS SO HARD ON THIS VEHICLE. I HAVE NOTICED THAT CUSTOMER'S VEHICLES THAT I HAVE WORKED ON THAT ARE SIMILAR TO THE CROWN VIC, AND THE MARQUIS ARE SHOWING SIGNS OF STEERING COMPONENT CONCERN AS WELL. I SEE MORE FORDS WITH STEERING ISSUES THAN ANY OTHER VEHICLE THAT I SERVICE. THE VEHICLES ALSO SEEM TO HAVE ISSUES WITH ANYONE SITTING IN THE BACK THAT THE BODY WILL SCRAPE THE TIRES AND THERE ARE MULTIPLE ELECTRICAL ISSUES. I HAVE HAD TO RIG MY VENT DOOR ACTUATOR AND I HAVE HAD TO INSTALL A SHUT OFF SWITCH DUE TO A PARASITIC DRAW THAT I CAN NOT LOCATE EVEN WITH A VOLT METER. AFTER RESEARCHING ON FORUMS AND WATCHING COUNTLESS YOUTUBE VIDEOS OF OWNERS STATING THESE KNOWN ISSUES I BELIEVE THAT IT IS BEYOND MAINTENANCE STANDARDS FOR THESE PARTS ALL TO BE FAULTY FROM THIS CAR MANUFACTURER.

RECALL WHILE DRIVING THE STEERING WHEEL SEEMS VERY LOOSE AS IF ITS ABOUT TO COME OFF

I HAVE TO PUT IT ON NEUTRAL MOST OF THE TIME WITH EMG BRAKE ON. BECAUSE THE GEARSHIFT IS HARD TO PUT IN PARK. MY CAR ONLY HAS 92,000 MILES.

RUSTY BRAKE LINE FAILED. LEAKED BRAKE FLUID RESULTING IN LOSS OF BRAKING. ALL BRAKE LINES LOOK RUSTY. WHAT HAPPENED TO STAINLESS STEEL BRAKE LINES?

I BOUGHT A SET OF 4 BRAND NEW BRIDGESTONE TURANZA SERENITY PLUS 225/60R16 TIRES ON APRIL 26, 2015, AND HAVE THEM INSTALLED ON MY WIFE'S CAR. MY WIFE AND TWO KIDS WERE DRIVING TO PHOENIX ON I-10 ON A CLEAR AND SUNNY DAY ON MAY 9, 2015 TO VISIT A FRIEND. SHE SAID SHE WAS DRIVING AT THE SPEED LIMIT OF 75 MPH AND WANTED TO PASS A SEMI-TRUCK ON HER RIGHT SO SHE SPEED UP TO PASS THE SEMI-TRUCK. SHE NOTICED THE STEERING WHEEL BEGAN TO VIBRATE VIOLENTLY AND SHE HELD ON THE STEERING WHEEL AS HARD AS SHE CAN. THEN SHE LOST CONTROL OF THE CAR AND IT BEGAN TO SWERVE IN THE DIRECTION OF THE SEMI-TRUCK. THE CAR STRUCK THE SIDE OF THE SEMI-TRUCK AND THE WINDOW GLASS ON THE FRONT AND THE REAR PASSENGER SIDE SHATTERED AND ALSO THE REAR WINDSHIELD SHATTERED BECAUSE THE ROOF OF THE CAR WAS BENT. AFTER THE IMPACT, MY WIFE'S CAR THEN SWERVED TO THE LEFT AND WENT INTO A DITCH FILLED WITH WEEDS AND BUSHES ON THE LEFT SIDE OF THE ROAD. LUCKILY THE CAR DID NOT FLIP AND EVERYONE IN THE CAR WAS OK BECAUSE THEY ALL WERE WEARING THEIR SEAT BELTS. THEY WERE SHAKEN UP A BIT BUT THE ORDEAL WAS TRAUMATIZING. THEY WERE ALSO LUCKY BECAUSE THERE WAS NO CAR IN FRONT OR BEHIND THEM AT THE TIME OF THE ACCIDENT. THE POLICE, FIRE TRUCK, AND AMBULANCE CAME AND EXAMINED EVERYTHING. THEY NOTICED THAT THERE WAS A BUBBLE ON THE SIDEWALL OF THE FRONT TIRE ON THE PASSENGER SIDE. FOR INSURANCE SAKE, THE POLICE SAID MY WIFE WAS AT FAULT BECAUSE SHE WAS SPEEDING WHILE TRYING TO PASS THE SEMI-TRUCK AND LOST CONTROL. I BELIEVE SHE LOST CONTROL BECAUSE THE BRIDGESTONE TURANZA TIRE WAS COMING APART AND CAUSE THE STEERING WHEEL TO SHAKE UNCONTROLLABLY. THE CAR WAS TOTALED AND I WILL NEVER BUY ANOTHER BRIDGESTONE TIRE AGAIN.

Crash

COOLANT LEAK FROM CRACK IN PLASTIC INTAKE MANIFOLD. THIS CAR ONLY HAS 97,130 MILES ON IT AND WELL CARED FOR. THEY SHOULD NOT BE USING PLASTIC IN THIS APPLICATION - IT SHOULD BE IRON OR ALUMINUM. THIS IS A COMMON PROBLEM I WAS TOLD WITH THE 4.6 V8 ENGINE. FORD NEEDS TO RECALL THESE AND REPLACE AT NO COST TO CUSTOMER. I WILL BE WRITING A LETTER TO FORD IF THE DEALER DOESN'T COVER THIS AS A RECALL. RIDICULOUS TO USE PLASTIC IN THIS APPLICATION. *TR

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING IN REVERSE, THE CONTACT HEARD A LOUD ABNORMAL NOISE AND THE SUSPENSION COLLAPSED ON THE FRONT DRIVER SIDE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER BALL JOINT SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.

TWICE THIS HAPPENED I WAS DRIVING AND THE CAR JUST TURNED OFF I COULDN'T CONTROL THE WHEEL I HAD TO HURRY AND PUT IT ON NATURAL AND START THE CAR AGAIN, AND PUT IT IN DRIVE. CAN YOU TELL ME IF THERE WAS A RECALL ON THIS VEHICLE IT REALLY SCARED ME I WAS ON THE MAIN HIGHWAY OR CAN YOU TELL ME WHAT THE PROBLEM IS. *TR

1997 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO CRACKED INTAKE MANIFOLD IN VEHICLE. *SMD

WHILE DRIVING HOME ON INTERSTATE 35 NORTH OF MINNEAPOLIS, MN, THE INTAKE MANIFOLD CRACKED AND LOST ANTI FREEZE. PULLED OFF THE HIGHWAY AT FOREST LAKE, MN AND HAD TO BE TOWED TO TIRES PLUS IN FOREST LAKE TO HAVE THE CAR REPAIRED. TOTAL COST FOR TOWING, INTAKE MANIFOLD REPLACEMENT AND NIGHTS LODGING CAME TO ALMOST $1500.00. *TR

MOVING SLOWLY IN PARKING LOT. SHARP NOISE UNDER CAR, GAS TANK HAD FALLEN DIRECTLY ONTO ROAD AND WAS BEING DRAGGED. BOTH GAS TANK STRAPS HAD BROKEN

I WAS DRIVING MY CAR, THOUGHT I SMELLED SOMETHING BURNING. A COUPLE OF MINUTES LATER I HAD TO SLOW DOWN AND TURN RIGHT. THE BRAKE PEDAL WAS SOFT AND I HAD TO GO ALL THE WAY TO FLOOR TO GET THE CAR TO SLOW DOWN. I STOPPED AT MY DESTINATION A COUPLE OF MINUTES LATER, POPPED THE HOOD AND THERE WAS A FIRE UNDER THE HOOD. IT ONLY LASTED A COUPLE OF MINUTES, BUT BURNED UP AN ELECTRICAL CONNECTOR. THE NEXT DAY I HAD IT REPAIRED ACROSS THE STREET AT AN AUTO ELECTRICAL AND MARINE SHOP. THEY SAID IT WAS AT THE SWITCH OR VALVE THAT TURNED OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL IS DEPRESSED. MY CAR IS A 1997 MERCURY GRAND MARQUIS. *TR

Fire

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY OVERHEATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE INTAKE MANIFOLD. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 114,000.

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE CONTACT STATED THAT WHEN HE DEPRESSED AND HELD DOWN THE ACCELERATOR PEDAL, THE VEHICLE STALLED. IF HE PRESSED GENTLY ON IT AND RELEASED IT, THE VEHICLE WOULD BEGIN TO ACCELERATE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT BELIEVED THAT THE FAILURE COULD BE WITHIN THE CRUISE CONTROL MECHANISM OR THE ELECTRICAL SYSTEM. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 98,000.

PURCHASED AN AFTER MARKET INSIDE DOOR HANDLE FROM AN EBAY VENDOR: INSIDE FRONT DRIVERS SIDE DOOR HANDLE FOR A 1997 MERCURY GRAND MARQUIS GS. THE RETURN SPRING ON THE ORIGINAL OEM HANDLE BROKE, BUT THE ORIGINAL HANDLE EVEN THOUGH BROKEN, STILL REMAINED OPERATIONAL. I ORDERED AND INSTALLED A REPLACEMENT AFTERMARKET DOOR HANDLE "DEPO" 330-500006-002 PURCHASED FROM AN EBAY VENDOR. 10 DAYS AFTER INSTALLATION, THE REPLACEMENT DOOR HANDLE FAILED AND THE DRIVERS DOOR COULD NOT BE OPENED FROM THE INSIDE OF THE CAR MAKING THIS A POTENTIAL SAFETY HAZARD HAD THERE BEEN AN EMERGENCY. OBVIOUSLY THE AFTER MARKET PART WAS NOT PROPERLY TESTED BEFORE SALE TO THE PUBLIC. *TR

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE SERVICE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED IT STATING THAT THE INTAKE MANIFOLD FAILED DUE TO THE STRUCTURE. THE MANIFOLD WAS REPLACED AT THE OWNERS EXPENSE. THE FAILURE MILEAGE WAS 47025 AND THE CURRENT MILEAGE WAS 47050. UPDATED 11/24/10

1997 FORD GRAND MARQUIS - OCCASIONAL INTERRUPTIONS IN ELECTRICAL POWER WERE OCCURRING WITH THE RADIO GOING OFF, THE LOW FUEL LEVEL LIGHT GOING ON, AND THE BATTERY METER DROPPING. AFTER REPLACING THE BATTERY THE INTERRUPTIONS CONTINUED UNTIL FINALLY THE BATTERY CABLES CAUGHT ON FIRE. I TURNED OFF THE IGNITION AND BY THIS TIME THE INSULATION ON BOTH THE POSITIVE AND GROUND CABLES HAD COMPLETELY BURNED OFF AND THE BATTERY CONTINUED TO SUPPLY CURRENT. I KNOCKED OFF THE GROUND TERMINAL AND DOSED THE FIRE WITH WATER. *TR

Fire

THIS HAPPENED WHILE DRIVING MY 1997 MERCURY GRAND MARQUIS. THE LOWER CONTROL ARM BALL JOINT BROKE WHILE DRIVING, RESULTING IN SUSPENSION COLLAPSE. THIS BREAKAGE RESULTED IN A IRREFUTABLE TOTAL LOSS OF VEHICLE CONTROL. THERE WAS NOT A CRASH BECAUSE LUCKILY I WAS DRIVING AT VERY LOW SPEED IN A STREET WHILE THERE WERE NOT OTHER VEHICLES AROUND. IF THIS HAD HAPPENED A FEW MINUTES BEFORE WHEN I WAS IN THE EXPRESSWAY I AM TOTALLY SURE IT HAD RESULTED IN A CATASTROPHIC MULTI CAR ACCIDENT. CAR IS IN A REPAIR SHOP. *TR

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING AT SPEEDS OF 10 MPH, THE CONTACT OBSERVED SMOKE COMING FROM UNDER THE HOOD AND WITHIN SECONDS, THE INTERIOR CABIN WAS FILLED WITH SMOKE AND FLAMES. THE VEHICLE OCCUPANTS WERE ABLE TO SAFELY EXIT THE VEHICLE. AND THE FIRE AND POLICE DEPARTMENT WERE CONTACTED. THERE WERE REPORTS FILED BY BOTH ENTITIES. THE VEHICLE WAS DESTROYED. THE DEALER ADVISED THERE WERE NO RECALLS FOR THE VEHICLE AND THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 37,000.

Fire

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT STATED THE DRIVERS SIDE DOOR WOULD NOT LATCH PROPERLY. THE DOOR INDICATOR LIGHT WOULD REMAIN ILLUMINATED UNTIL THE DOOR WAS LATCHED CORRECTLY. THE DEALER PROVIDED INFORMATION ON A RECALL FOR HER YEAR, MAKE AND MODEL FOR THE FAILURE OF THE DOOR LATCH WHICH WAS NOT LISTED ON THE NHTSA WEBSITE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHERE HE CONFIRMED THAT THE DRIVERS SIDE DOOR WAS DEFECTIVE. THE DEALER WAS CONTACTED A SECOND TIME AND LATER STATED THAT THERE WERE NO RECALLS RELATED TO THE DOOR LATCH. REPAIRS WILL BE MADE AT THE OWNERS EXPENSE. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE DRIVERS SIDE DOOR. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE APPROXIMATE CURRENT MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE HEADLIGHTS WERE COVERED WITH SOME TYPE OF FILM. HE HAD TO USE THE HIGHBEAMS TO SEE WHILE DRIVING AT NIGHT. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 149672.

MY 1997 MERCURY GRAND MARQUIS JUST EXPERIENCED THE FAILURE OF ITS INTAKE MANIFOLD MADE OF PLASTIC. *TR

THE POSITION OF THE HORN FOR 1997 MERCURY GRAND MARQUIS IS PROBLEMATIC. THE HORN IS JUST IN FRONT OF THE LEFT FRONT WHEEL AND PRONE TO GET WATER SPRAYED BY WHEEL IN RAINING SEASON. THIS WILL CAUSE THE RUST AND FAILURE OF THE HORN. *TR

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING AT ANY SPEED, THE VEHICLE WILL SUDDENLY SHUT OFF. THE CONTACT IS ABLE TO SHIFT INTO NEUTRAL AND RESTART THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 67,000.

THE CAR MAKE A LOUD CRACKLE SOUND WHEN I MAKE A LEFT TURN, AND ALSO MY TRANSMISSION STARTING ACTING UP. I TOOK IT BACK TO THE DEALERSHIP WHERE I PURCHASE IT FROM AND THEY TOLD ME NOTHING WAS WRONG, AND I HAD THE EXTENDED WARRANTY, BUT I TOOK IT UPON MYSELF AND TOOK IT TO A TRANSMISSION SHOP AND I WAS THEN TOLD THAT I NEED A NEW TRANSMISSION. SO THE DEALER LIED TO ME AND NOW MY WARRANTY RAN OUT AND THEY WON'T FIXED IT. WHAT CAN I DO. I ALSO SEE ALOT OF RECALL FOR MY CAR THAT NO ONE NEVER SENT ME INFO ABOUT. *TR

1997 MERCURY GRAND MARQUIS. MILEAGE 86,000. REFER TO IDO INVESTIGATION #RQ 03-002 AND RECALL #98V-322. ON 12/27/08, THE FRONT PASSENGER-SIDE BALL JOINT SUDDENLY SEPARATED WHILE BEING DRIVEN, DROPPING ENTIRE RIGHT FRONT END OF VEHICLE TO THE GROUND AND THE BODY OF THE VEHICLE ONTO FRONT TIRE. VEHICLE CAME TO AN IMMEDIATE STOP. THANKFULLY, FAILURE OCCURRED AT A LOW SPEED, IN NO TRAFFIC - AT HIGH SPEED OR IN TRAFFIC THIS COULD HAVE BEEN EXTREMELY DANGEROUS, IF NOT FATAL. I HAVE LEARNED THIS IS NOT AN ISOLATED INCIDENT - YOUR OFFICE INVESTIGATED THIS EXACT PROBLEM IN THE PAST AS CITED ABOVE. A RECALL WAS ISSUED FOR GRAND MARQUIS POLICE AND COMMERCIAL VEHICLES DUE TO SIMILAR COMPLAINTS. I NOW KNOW THIS VEHICLE IS SUSPECT. I REQUEST THAT THE NHTSA CONSIDER REOPENING THIS INVESTIGATION BECAUSE OF THE POTENTIAL SERIOUSNESS/DANGER INVOLVED, AND THE MAJOR EXPENSE REQUIRED TO REPAIR THIS SEEMINGLY DEFECTIVE ASSEMBLY. I BELIEVE OTHER OWNERS OF THIS VEHICLE HAVE ALSO EXPERIENCED THIS FAILURE SINCE THE TIME THE INVESTIGATION WAS CLOSED. YOUR PREVIOUS INVESTIGATION DID NOT RULE OUT A DEFECT EXISTS, AND THAT FURTHER ACTION WOULD BE TAKEN IF WARRANTED. PLEASE TAKE FURTHER ACTION. THIS VEHICLE PASSED NYS INSPECTION ON 12/8/08. WHILE THE BALL JOINT INSPECTION IS NOT REQUIRED BY NYS TO PASS, MY MECHANIC WOULD HAVE LOOKED AT IT REGARDLESS AS A GENERAL SAFETY ISSUE. ADDITIONALLY, IN THE SUMMARY REPORT, FORD CLAIMED THERE WAS AMPLE WARNING OF AN IMMINENT FAILURE OF THIS ASSEMBLY (PLEASE READ THE SUMMARY REPORT). FOLLOWING THE MECHANIC'S INSPECTION TEST DRIVE, HE REPORTED NONE OF THE SYMPTOMS (LOOSE STEERING, FRONT END NOISE) WHICH FORD CLAIMS WILL WARN OF A POTENTIAL IMMINENT FAILURE. I ALSO NOTICED NONE OF THESE SYMPTOMS. TO CORRECT THIS I HAVE TO GO TO A SIGNIFICANT EXPENSE. I HAVE CONTACTED FORD AND THEY OFFER NO RESPONSIBILITY FOR REPAIR. BUYER AND DRIVER IT SEEMS, ACCORDING TO FORD, BEWARE. PART WILL BE AVAILABLE FOR INSPECTION. *TR

FIRST THE DRIVER WINDOW WENT OUT, PASSANGER, AND THEN THE BACK AND THE LOCKS GO OFF WHEN EVER THEY WANT. MY CALL HAS LOW MILES FOR THE YEAR AND IT SHOULD NOT BE ACTING THIS WAY. IF I EOULD GET INTO AN ACCIDENT I COULDNT GET OUT OF MY WINDOW IF DOOR DIDNT OPEN AND I KNOW LOTS OF PEOPLE WITH THE SAME CAR AND HAVING THE SAME PROBLEM.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE IDLING AT A RED LIGHT, THE VEHICLE BEGAN TO LUNGE FORWARD. THE CONTACT'S VEHICLE TAPPED THE PRECEDING VEHICLE'S BUMPER. WHILE HE AND THE OWNER OF THE OTHER VEHICLE WERE ARGUING, THE CONTACT'S VEHICLE LUNGED FORWARD A SECOND TIME. AS A RESULT, HIS PASSENGER SIDE DOOR STRUCK THE OTHER VEHICLE'S DRIVER'S SIDE REAR PANEL. THE CONTACT'S VEHICLE WAS PUSHED ONTO A SIDE STREET WHERE IT WILL BE TOWED. THE VEHICLE IS ABLE TO BE DRIVEN, BUT THERE IS NO BRAKING ABILITY. THE CONTACT STATED THAT THE REAR BRAKE LINE FAILED. HE REFERENCED A CUSTOMER SATISFACTION PROGRAM (EA03012 SERVICE BRAKES HYDRAULIC). THE DEALER INFORMED HIM THAT THE PROGRAM EXPIRED IN 2007. THE FAILURE MILEAGE WAS 163,000.

Crash

I WAS DRIVING MY FATHER'S 1997 MERCURY GRAND MARQUIS LS AT 35 MPH. I NOTICED A CAR PULL UP BESIDE ME WITH THE DRIVER WAIVING FRANTICALLY. I ROLLED DOWN MY WINDOW AND HE TOLD ME MY CAR WAS "POURING WATER". I LOOKED AT THE TEMPERATURE GAUGE AND IT HAD RISEN. MANAGED TO MAKE IT THE FIVE OR SO BLOCKS TO THE HOUSE AND RAISED THE HOOD. STEAM CAME OUT. FILLED WITH WATER AND TOOK TO A LOCAL SHOP ON MONDAY MORNING TO FIND OUT THE CAR HAD A CRACKED INTAKE MANIFOLD. REPAIR BILL FOR INTAKE WAS $800 WITH MORE TO COME AS NOW IT HAS NOISY LIFTERS. THERE WAS A RECALL AND CLASS ACTION SUIT AS MY 1997 COUGAR HAD 3 INTAKES REPLACED, ONE THE MANUFACTURER REIMBURSED UNDER RECALL. THEY WOULD NOT PAY FOR THE OTHER TWO BUT THEY SENT ME THE SAME FAULTY PART ON THE SECOND GO ROUND. ON MY CAR AND THIS GRAND MARQUIS, MILEAGE WAS RIGHT AT 80,000 ON FIRST OCCURRENCE. MY PARENTS NEVER RECEIVED A RECALL LETTER ON THIS CAR BUT DID RECEIVE NOTICE OF THE CLASS ACTION SUIT. THE KEPT THE NOTICE OF THE SUIT IN THEIR FILE BUT DID NOT RESPOND AS THEY NEVER RECEIVED A RECALL LETTER AND THOUGHT THEIR VEHICLE WAS NOT INCLUDED. THE MANUFACTURER STATES THEY "CANNOT HELP". THE RECALL WAS FOR SEVEN YEARS, UNLIMITED MILEAGE FROM FEB 2008. FORD MOTOR COMPANY SHOULD MAKE GOOD ON THEIR FAULTY PARTS REGARDLESS. IN CERTAIN INSTANCES AND DEPENDING ON WHERE YOU ARE WHEN IT HAPPENS, THE RESULTS COULD BE DEVASTATING, NOT TO MENTION THE BILL FOR ALL THE REPAIRS. BELIEVE ME, ON BOTH CARS, REPAIRS DID NOT STOP AT THE REPLACING OF THE INTAKE. PLEASE HELP!! *TR

THE 1997 MERCURY GRAND MARQUIS HAD STARTED RUNNING A LITTLE ROUGH, AND BEING ON A VERY FIXED INCOME I HOPED AND PRAYED NOTHING WAS TOO BADLY WRONG WITH IT. THE MANIFOLD FAILED ON THE WAY TO THE REPAIR SHOP AND I LOST ALL THE COOLANT FROM THE CRACKED PLASTIC MANIFOLD. I HAD TO REPLACE THE DEFECTIVE MANIFOLD,DUE TO THE 3 INCH CRACK IN IT AND ALL THE RELATED GASKETS AND PERIPHERAL EQUIPMENT. I STILL HAVE THE MANIFOLD AND THE OUTRAGEOUS BILL THAT WENT WITH IT!!!!!!! *TR

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE PULLING INTO THE DRIVEWAY BETWEEN 1-5 MPH, THE ENGINE REVVED AND ACCELERATED WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL. THE VEHICLE CRASHED THROUGH THE GARAGE WALL. THE CONTACTS WIFE WAS PINNED TO ANOTHER VEHICLE ALREADY IN THE GARAGE. HER RIGHT ARM, BOTH KNEES, AND BOTH HIPS WERE INJURED. SHE HAD A CUT ABOVE HER LEFT EYE, WHICH WAS CLOSED COMPLETELY. A POLICE REPORT WAS FILED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 190,000. UPDATED 04/16/08 *BF MCKINNEY INCIDENT REPORT. UPDATED 04/16/08 *TR

Crash 1 injured

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN AUGUST OF 2007. HE IMMEDIATELY SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE DEALER STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007; HOWEVER, THEY DISCONNECTED THE WIRING HARNESS. WHEN DECEMBER ARRIVED, THE DEALER STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL MARCH OF 2008. WHEN MARCH ARRIVED, THE DEALER STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL JUNE OF 2008. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 98,000. UPDATED 04/14/08. *LJ THE CONSUMER STATED VEHICLE WAS REPAIRED BY DEALER WITHIN 1 WEEK OF THE COMPLAINT. UPDATED 04/11/08 *TR

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE PULLING INTO THE GARAGE, THE VEHICLE BEGAN SMOKING BECAUSE THE RADIATOR FLUID WAS LEAKING ONTO THE ENGINE. THE DEALER STATED THAT THE MANIFOLD CRACKED AND NEEDED TO BE REPLACED. THE CONTACT HAS THE CRACKED MANIFOLD. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 65,000.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE STUCK ON ICE AT 1 MPH. THE CONTACT SLID INTO A CURB AND BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE BRAKE LINE WAS CORRODED AND CAUSED THE FAILURE. PRIOR TO THE FAILURE, THE VEHICLE'S MAINTENANCE WAS UP-TO-DATE. THE ELECTRICAL INSTRUMENT PANEL PARKING BRAKE LIGHT ILLUMINATED; HOWEVER, THE PARKING BRAKE WAS OPERATING NORMALLY. THE CONTACT STATED THAT THERE SHOULD BE A WARNING INDICATOR LIGHT DIRECTLY RELATED TO THE ACTUAL BRAKE FAILURE. FORD WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY APPRECIATED HER SUGGESTION. THEY FURTHER STATED THAT IT COULD POSSIBLY HELP IN THE DESIGN OF FUTURE VEHICLES. THE CONTACT DID NOT KNOW IF THE VEHICLE HAD ANTILOCK BRAKES. THE FUEL SYSTEM WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 39,900 AND CURRENT MILEAGE WAS 39,965. UPDATED 03-18-08 *BF

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE SPEED CONTROL WAS DISCONNECTED AND THE CONTACT IS DISSATISFIED THAT THE PARTS FOR THE REPAIR ARE STILL UNAVAILABLE. EACH TIME HE CALLS FORD, THEY GIVE HIM A DIFFERENT TIME AS TO WHEN THE PARTS WILL ARRIVE. THE CONTACT IS DISABLED AND NEEDS THE CRUISE CONTROL FEATURE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 48,200.

TL*THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A FORD SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE SPEED CONTROL SWITCH WAS DISCONNECTED AT THAT TIME. HE SPOKE WITH THE DEALER TWICE, BUT THE PART WAS STILL UNAVAILABLE. COMPLAINT NUMBER 1400372637 WAS FILED WITH THE MANUFACTURER. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE, POWERTRAIN, AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 46,000. UPDATED 3/11/08 *CN THE CONSUMER STATED THE DEALER INFORMED HER THE PART WOULD BE AVAILABLE, HOWEVER THE VEHICLE IS NOT FIXED AS OF YET. THE CONSUMER STATED THE PART STILL IS NOT AVAILABLE. UPDATED 03-11-08 *TR