2020 FREIGHTLINER SPRINTER 2500
17 recalls, 8 complaints - 19 TSBs
23V874000 Dec 21, 2023
STRUCTURE:BODY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Consequence
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
23V875000 Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
23V876000 Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
23V204000 Mar 24, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
22V796000 Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V360000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V281000 Apr 27, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
21V972000 Dec 15, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Consequence
Unintentional vehicle movement can increase the risk of a crash.
Remedy
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
21V410000 Jun 2, 2021
ELECTRICAL SYSTEM
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V411000 Jun 2, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V241000 Apr 6, 2021
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Consequence
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
21V235000 Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V152000 Mar 10, 2021
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the b... Read more
Consequence
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA cust... Read more
21V077000 Feb 17, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the re... Read more
Consequence
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
20V802000 Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V663000 Oct 28, 2020
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
20V595000 Sep 29, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Consequence
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-... Read more
Complaint Statistics
8 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 3 |
| EXTERIOR LIGHTING | 1 |
| UNKNOWN OR OTHER | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| ENGINE | 1 |
| VISIBILITY/WIPER | 1 |
VISIBILITY/WIPER
Sep 5, 2025
Incident date: May 23, 2025
Rear window spontaneously exploded while pulling into my garage.
ELECTRICAL SYSTEM
May 23, 2023
Incident date: May 22, 2023
After picking up the jeep from the dealership (brand new), we drove to mass from NY. On the second day of ownership, we drove car to store. When i returned to the car to drive home, it would not start and just said charging error with many warning lights. Car had to be towed to the nearest jeep d... Read more
ELECTRICAL SYSTEM
Jan 25, 2023
Incident date: Dec 29, 2022
While driving with the lights in auto mode, the light flicker and sometime go off. I took the car to the dealer to have it repaired. I was charged over $700 for the repair. I have since found out that this is an issue as noted in NHTSA Campaign Number: 16V210000 (Exterior Lighting) however, the VIN ... Read more
ELECTRICAL SYSTEM
Jan 14, 2023
Incident date: Jan 14, 2023
The heated seat on the driver side is creating a burning smell. I have read about numerous other issues with this model that have had recalls but not mine. This seat is still in tact and available for full inspection upon request. This is a major safety issue that is known about but not addressed. M... Read more
ENGINE
Aug 2, 2022
Incident date: Feb 15, 2022
I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.
LANE DEPARTURE: ASSIST
Jun 22, 2021
Incident date: Jun 15, 2021
The Lane Keep Assistant (LKA) as implemented is a severe safety flaw. The LKA only take input from lane markers on the road but fails to consider other issues such as other vehicles or construction. Several times on my most recent drive on interstate highways at 70-80 mph I was passing large semi ... Read more
EXTERIOR LIGHTING
Jan 20, 2021
Incident date: Nov 10, 2020
COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.
UNKNOWN OR OTHER
Jan 20, 2021
Incident date: Nov 10, 2020
COLOR INSTRUMENT CLUSTER INCLUDING COLOR DISPLAY BETWEEN THE SPEEDOMETER AND TACHOMETER WILL NOT DIM AT NIGHT. THE RESULTING WASH OF LIGHT MAKES SEEING OUT THE SIDE MIRRORS OR ANYTHING AT NIGHT VERY DIFFICULT. VAN IS NOT SAFE TO DRIVE AT NIGHT. MANUFACTURE CONFIRMS THE PROBLEM BUT HAS NO FIX.
Technical Service Bulletins, 2020 FREIGHTLINER SPRINTER 2500
19 manufacturer communications from 14 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 3 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 3 |
| 170000 LATCHES/LOCKS/LINKAGES | 3 |
| 045100 SERVICE BRAKES, AIR:DISC:CALIPER | 2 |
| 110000 ELECTRICAL SYSTEM | 2 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 1 |
| 070000 FUEL SYSTEM, GASOLINE | 1 |
| 104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) | 1 |
2023120017A
Jan 18, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Recall Information.
2024010001
Jan 3, 2024
020000 SUSPENSION
Check Front Strut Bolt Connec??on
News Channel Upd
Jun 6, 2023
110000 ELECTRICAL SYSTEM
Modify Interior Blower Motor Fuse Layout
News Channel Upd
Jun 6, 2023
060000 ENGINE AND ENGINE COOLING
Modify Interior Blower Motor Fuse Layout
NCU-VS3SIMKOM-1
Nov 9, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
NCU-PDV2790613-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790612-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790611-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
2021120009
Apr 14, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software updare.
Recall Campaign
Apr 14, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Ecall Hermes Software Update.
News Channel Upd
Jan 21, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Update ESP Software
VS3VEHIKEY
Apr 19, 2021
350000 EQUIPMENT
Provide and Program 2 additional keys
VS3BREPB
Apr 12, 2021
045100 SERVICE BRAKES, AIR:DISC:CALIPER
Replace Rear Brake Calipers
Initial NCU - Re
Jan 25, 2021
045100 SERVICE BRAKES, AIR:DISC:CALIPER
Rear brake calipers
Initial NCU - Re
Jan 25, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Rear brake calipers
Initial NCU - Re
Jan 25, 2021
350000 EQUIPMENT
Rear brake calipers
V-SC-2020120010
Jan 12, 2021
350000 EQUIPMENT
Replace transfer case
V-SC-2020120010
Jan 12, 2021
104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Replace transfer case
V-RC-2020120005
Jan 12, 2021
070000 FUEL SYSTEM, GASOLINE
Inspect fuel hose and clamps
FREIGHTLINER SPRINTER 2500 - All Years Overview
Complete safety history for the FREIGHTLINER SPRINTER 2500 across all model years (2001, 2022).
148
Total Recalls
65
Total Complaints
0
Investigations
2
Reported Crashes
1
Reported Fires
0
Reported Deaths
FREIGHTLINER SPRINTER 2500 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2022 | 1 | 1 | View |
| 2021 | 12 | 0 | View |
| 2020 (current) | 17 | 8 | |
| 2019 | 36 | 6 | View |
| 2018 | 7 | 3 | View |
| 2017 | 5 | 0 | View |
| 2016 | 9 | 3 | View |
| 2015 | 8 | 4 | View |
| 2014 | 4 | 5 | View |
| 2013 | 4 | 2 | View |
| 2012 | 2 | 4 | View |
| 2011 | 4 | 1 | View |
| 2010 | 5 | 4 | View |
| 2009 | 4 | 2 | View |
| 2008 | 5 | 5 | View |
| 2007 | 5 | 0 | View |
| 2006 | 3 | 4 | View |
| 2005 | 3 | 5 | View |
| 2004 | 3 | 0 | View |
| 2003 | 5 | 8 | View |
| 2002 | 4 | 0 | View |
| 2001 | 2 | 0 | View |