2021 FREIGHTLINER SPRINTER 2500
12 recalls, 0 complaints - 10 TSBs
23V876000 Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
23V875000 Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
23V806000 Dec 1, 2023
STRUCTURE:BODY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.
Consequence
An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.
Remedy
Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more
23V444000 Jun 26, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
23V204000 Mar 24, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
22V796000 Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V360000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V281000 Apr 27, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
21V933000 Dec 1, 2021
STRUCTURE:BODY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.
Consequence
A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.
Remedy
Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this ... Read more
21V513000 Jul 7, 2021
SEAT BELTS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint syst... Read more
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
21V410000 Jun 2, 2021
ELECTRICAL SYSTEM
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V411000 Jun 2, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
No complaints found for this vehicle.
Technical Service Bulletins, 2021 FREIGHTLINER SPRINTER 2500
10 manufacturer communications from 10 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 170000 LATCHES/LOCKS/LINKAGES | 3 |
| 150000 SEAT BELTS | 2 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 2 |
| 355100 EQUIPMENT:OTHER:LABELS | 1 |
| 110000 ELECTRICAL SYSTEM | 1 |
| 020000 SUSPENSION | 1 |
2023120017A
Jan 18, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Recall Information.
2024010001
Jan 3, 2024
020000 SUSPENSION
Check Front Strut Bolt Connec??on
NCU VS3KRA-1
Oct 12, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Please see the atached documents related to the campaign listed above.
NCU-PDV2790611-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790612-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790613-1
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-VS3SIMKOM-1
Nov 9, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
Tire and Loading
Mar 10, 2022
355100 EQUIPMENT:OTHER:LABELS
Replace Tire and Loading Information Label
2022040007
Apr 14, 2021
150000 SEAT BELTS
Check and Replace Certain Seatbelts.
VRC202204007
Apr 14, 2021
150000 SEAT BELTS
Check and Replace Certain Seatbelts.
FREIGHTLINER SPRINTER 2500 - All Years Overview
Complete safety history for the FREIGHTLINER SPRINTER 2500 across all model years (2001, 2022).
148
Total Recalls
65
Total Complaints
0
Investigations
2
Reported Crashes
1
Reported Fires
0
Reported Deaths
FREIGHTLINER SPRINTER 2500 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2022 | 1 | 1 | View |
| 2021 (current) | 12 | 0 | |
| 2020 | 17 | 8 | View |
| 2019 | 36 | 6 | View |
| 2018 | 7 | 3 | View |
| 2017 | 5 | 0 | View |
| 2016 | 9 | 3 | View |
| 2015 | 8 | 4 | View |
| 2014 | 4 | 5 | View |
| 2013 | 4 | 2 | View |
| 2012 | 2 | 4 | View |
| 2011 | 4 | 1 | View |
| 2010 | 5 | 4 | View |
| 2009 | 4 | 2 | View |
| 2008 | 5 | 5 | View |
| 2007 | 5 | 0 | View |
| 2006 | 3 | 4 | View |
| 2005 | 3 | 5 | View |
| 2004 | 3 | 0 | View |
| 2003 | 5 | 8 | View |
| 2002 | 4 | 0 | View |
| 2001 | 2 | 0 | View |