2017 CHRYSLER PACIFICA

Intermittent power steering issues with steering wheel becoming “stuck” in one position. Also steering wheel gives resistance while turning at slow speeds, becoming jerky at times.

The check engine light is on my Chrysler Pacifica 2017 Limited with error codes P0302 and P0306, indicating misfires in the second and sixth cylinders. The vehicle was purchased brand new in 2017 from a Chrysler dealership in Olathe, Kansas and currently has approximately 97,000 miles. So far, the spark plugs and valve cover gasket have been replaced, but the same error codes persist. The mechanic is now recommending head gasket replacement, with an estimated repair cost of up to $5,000, which is extremely high. After researching this issue online, I found that thousands of Chrysler owners have experienced the same problem, yet no recall or corrective action has been issued by Chrysler. I contacted Chrysler customer support directly, but was informed that no assistance could be provided because the vehicle is out of warranty. We chose to purchase this vehicle based on the trust, reliability, and customer service reputation of Chrysler, but unfortunately, this experience has not reflected those values. An engine failure of this magnitude at this mileage is unacceptable, especially when it appears to be a known and widespread issue. I strongly believe Chrysler should take responsibility and provide assistance for this engine defect.

For several months I have been having problems off and on with my vehicle not shifting into drive, neutral, or reverse. It runs fine but becomes undrivable. Until this last time, I was always able to keep trying, let it sit overnight, etc... and it would eventually shift into gear. Currently it does not, I had to have it towed to a shop to be repaired. This is a problem, the vehicle has left me stranded on several occasions. My daughter was recently home from collage and I could not let her use my car for fear she would get stranded somewhere. It was towed to a local shop, who was able to confirm that the transmission has an internal short. This is a very common occurrence with this vehicle. The transmission can not be repaired and it needs a new one. Each time the transmission would fail a dash light would come on with a P in a circle with an explanation mark next to it and an engine light. This happened several times, in the past I was able to clear the light and drive the car, but this time it would not clear. The transmission is shoot and needs to be replaced. I purchased the car new in February of 2017, and have always properly maintained the vehicle. It has approximately 79,800 miles on it. I have researched this issue and it is very common, this is a known problem with the 2017 Chrysler Pacifica. I have attached a Warranty Bulletin that seems like it should cover my vehicle, but I called the Chrysler Customer Hotline and they are telling me my vehicle is not covered. I have taken care of this vehicle, I drive it very gentle, there is no way this transmission should have gone bad. I am going to get this repaired at the shop, they have ordered me a new transmission. The Chrysler case ID # is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle “slams” into gear and goes into “limp” mode. RPM’s increase dramatically and speed accelerate ration is very low. Check engine light on and several U codes show. And P0301

For several months I have been having problems off and on with my vehicle not shifting into drive, neutral, or reverse. It runs fine but becomes undrivable. Until this last time, I was always able to keep trying, let it sit overnight, etc... and it would eventually shift into gear. Currently it does not, I had to have it towed to a shop to be repaired. This is a problem, the vehicle has left me stranded on several occasions. My daughter was recently home from collage and I could not let her use my car for fear she would get stranded somewhere. It was towed to a local shop, who was able to confirm that the transmission has an internal short. This is a very common occurrence with this vehicle. The transmission can not be repaired and it needs a new one. Each time the transmission would fail a dash light would come on with a P in a circle with an explanation mark next to it and an engine light. This happened several times, in the past I was able to clear the light and drive the car, but this time it would not clear. The transmission is shoot and needs to be replaced. I purchased the car new in February of 2017, and have always properly maintained the vehicle. It has approximately 79,800 miles on it. I have researched this issue and it is very common, this is a known problem with the 2017 Chrysler Pacifica. I have attached a Warranty Bulletin that seems like it should cover my vehicle, but I called the Chrysler Customer Hotline and they are telling me my vehicle is not covered. I have taken care of this vehicle, I drive it very gentle, there is no way this transmission should have gone bad. I am going to get this repaired at the shop, they have ordered me a new transmission. The Chrysler case ID # is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2017, Chrysler Pacifica van just stopped for no reason whatsoever scaring me to death, I was just driving with no issues then all of a sudden as, drove into a Restaurant parking lot my van just turned off on its own before I could get in parking spot. It would not restart so I had to get it tolled. Ended up spending over $3000 two different Mechanics, one being the Hawk Chrysler dealer, in Forest Park, Illinois, the other one a private mechanic Abes Auto Repair in both cases I had lots of work done it was one issue after another, First I was told it could be the starter, than the, battery, after returning (engine light back on within 24 hours or less of work completion) then injectors, spark plus, gasket, cylinder all replaced and still continues to have engine issues. Every time engine the Engine light turned back on shortly or a day after, the engine being serviced. Whats worst is each time the engine light comes on it is new issue. So far no resolution to date. This last time the Mechanic had my Pacifica for exactly a month and one day got it back light was off drove it 30 minutes light came back on new service issue. I have paid more into the Chrysler that I owe. At this point I have no choice but to park it and continue to pay my van payments for a van which seems to have several issues one after another. Now my engine light is blinking so I cant not even take it to a repair shoppe. There is something going on that service people are not able to fix.

This car has had so many issues in the 2 years that i have had it. Blown head gaskets, hard shifting, cruise control getting stuck in a high gear and not shifting. When fixing the head gasket it was apparent that it wasnt the first time being fixed. For such a nice vehicle it has way too many problems for the amount i purchased it for. There needs to be some sort of compensation for this. Upon looking into these issues there are thousands among thousands of people with the same head gasket issues and transmission issues as well.

This car has had so many issues in the 2 years that i have had it. Blown head gaskets, hard shifting, cruise control getting stuck in a high gear and not shifting. When fixing the head gasket it was apparent that it wasnt the first time being fixed. For such a nice vehicle it has way too many problems for the amount i purchased it for. There needs to be some sort of compensation for this. Upon looking into these issues there are thousands among thousands of people with the same head gasket issues and transmission issues as well.

This car has had so many issues in the 2 years that i have had it. Blown head gaskets, hard shifting, cruise control getting stuck in a high gear and not shifting. When fixing the head gasket it was apparent that it wasnt the first time being fixed. For such a nice vehicle it has way too many problems for the amount i purchased it for. There needs to be some sort of compensation for this. Upon looking into these issues there are thousands among thousands of people with the same head gasket issues and transmission issues as well.

The vehicle is experiencing multiple serious mechanical failures affecting the brake system, powertrain, and steering/wheel components. The brake system produces a constant hissing sound and appears to have lost braking assist. When the brake pedal is depressed the vehicle continues to roll forward and requires excessive force to stop. The vehicle has rolled forward while braking at intersections, creating a significant safety hazard for both the driver and surrounding traffic. These symptoms were first reported on February 4, 2026. Shortly afterward the vehicle was inspected by a Chrysler dealership, which documented a brake vacuum leak in the braking system. Despite that inspection and documentation, the braking condition has continued to worsen and the vehicle no longer feels safe to operate. The braking performance is inconsistent and stopping distance appears to be increasing. In addition to the braking failure, the vehicle experiences powertrain issues including transmission hesitation, delayed shifting, and loss of power during acceleration and when driving uphill. The vehicle also has severe vibration and instability originating from the front driver-side wheel or steering area while driving, which affects vehicle stability and control. These combined mechanical failures involving braking, drivetrain operation, and steering/wheel stability create a serious safety risk during normal operation, particularly while braking in traffic or attempting to maintain control of the vehicle. The vehicle currently feels unsafe to operate due to these worsening conditions and unresolved mechanical defects.

The vehicle is experiencing multiple serious mechanical failures affecting the brake system, powertrain, and steering/wheel components. The brake system produces a constant hissing sound and appears to have lost braking assist. When the brake pedal is depressed the vehicle continues to roll forward and requires excessive force to stop. The vehicle has rolled forward while braking at intersections, creating a significant safety hazard for both the driver and surrounding traffic. These symptoms were first reported on February 4, 2026. Shortly afterward the vehicle was inspected by a Chrysler dealership, which documented a brake vacuum leak in the braking system. Despite that inspection and documentation, the braking condition has continued to worsen and the vehicle no longer feels safe to operate. The braking performance is inconsistent and stopping distance appears to be increasing. In addition to the braking failure, the vehicle experiences powertrain issues including transmission hesitation, delayed shifting, and loss of power during acceleration and when driving uphill. The vehicle also has severe vibration and instability originating from the front driver-side wheel or steering area while driving, which affects vehicle stability and control. These combined mechanical failures involving braking, drivetrain operation, and steering/wheel stability create a serious safety risk during normal operation, particularly while braking in traffic or attempting to maintain control of the vehicle. The vehicle currently feels unsafe to operate due to these worsening conditions and unresolved mechanical defects.

The vehicle is experiencing multiple serious mechanical failures affecting the brake system, powertrain, and steering/wheel components. The brake system produces a constant hissing sound and appears to have lost braking assist. When the brake pedal is depressed the vehicle continues to roll forward and requires excessive force to stop. The vehicle has rolled forward while braking at intersections, creating a significant safety hazard for both the driver and surrounding traffic. These symptoms were first reported on February 4, 2026. Shortly afterward the vehicle was inspected by a Chrysler dealership, which documented a brake vacuum leak in the braking system. Despite that inspection and documentation, the braking condition has continued to worsen and the vehicle no longer feels safe to operate. The braking performance is inconsistent and stopping distance appears to be increasing. In addition to the braking failure, the vehicle experiences powertrain issues including transmission hesitation, delayed shifting, and loss of power during acceleration and when driving uphill. The vehicle also has severe vibration and instability originating from the front driver-side wheel or steering area while driving, which affects vehicle stability and control. These combined mechanical failures involving braking, drivetrain operation, and steering/wheel stability create a serious safety risk during normal operation, particularly while braking in traffic or attempting to maintain control of the vehicle. The vehicle currently feels unsafe to operate due to these worsening conditions and unresolved mechanical defects.

After a curb impact, the vehicle immediately experienced a no‑start condition. The failure appears to be collision‑related electrical damage in wiring routed through the lowered‑floor mobility‑conversion area installed by BraunAbility. The vehicle was fully operational before the impact and became completely inoperable immediately afterward, with no warning lights or prior symptoms, creating a safety risk for mobility access. United Access (BraunAbility dealer) performed no diagnostic scan, no wiring inspection, and produced no documentation. They stated they could not identify the cause or access the wiring. Houston Dodge Chrysler Jeep Ram produced no diagnostic findings. Their only record, a Multi‑Point Inspection, showed no codes, no scan results, and no wiring notes, and incorrectly marked the visibly damaged left front tire as “OK.” The technician who completed the MPI left shortly afterward, and no further diagnostic work was done. The General Manager, Ben Nash, confirmed in writing that no repairs were performed and the diagnostic fee was waived. United Access reported that the dealership told them there were “two shorts in the wiring harness,” but this was only a verbal statement with no documentation, scan report, or technician notes, and no facility has been able to confirm it. An independent repair facility replaced the battery, but the vehicle still would not start. They reported that the wiring is extensive and non‑standard due to the BraunAbility conversion and reached a wiring‑complexity impasse. BraunAbility stated they conducted a “thorough review,” but provided no diagnostic evidence and relied entirely on undocumented verbal statements. The precise failure point cannot be confirmed because no facility could access or trace the conversion‑zone wiring, but the sequence of events clearly indicates collision‑related electrical damage. The vehicle remains in a no‑start condition.

After a curb impact, the vehicle immediately experienced a no‑start condition. The failure appears to be collision‑related electrical damage in wiring routed through the lowered‑floor mobility‑conversion area installed by BraunAbility. The vehicle was fully operational before the impact and became completely inoperable immediately afterward, with no warning lights or prior symptoms, creating a safety risk for mobility access. United Access (BraunAbility dealer) performed no diagnostic scan, no wiring inspection, and produced no documentation. They stated they could not identify the cause or access the wiring. Houston Dodge Chrysler Jeep Ram produced no diagnostic findings. Their only record, a Multi‑Point Inspection, showed no codes, no scan results, and no wiring notes, and incorrectly marked the visibly damaged left front tire as “OK.” The technician who completed the MPI left shortly afterward, and no further diagnostic work was done. The General Manager, Ben Nash, confirmed in writing that no repairs were performed and the diagnostic fee was waived. United Access reported that the dealership told them there were “two shorts in the wiring harness,” but this was only a verbal statement with no documentation, scan report, or technician notes, and no facility has been able to confirm it. An independent repair facility replaced the battery, but the vehicle still would not start. They reported that the wiring is extensive and non‑standard due to the BraunAbility conversion and reached a wiring‑complexity impasse. BraunAbility stated they conducted a “thorough review,” but provided no diagnostic evidence and relied entirely on undocumented verbal statements. The precise failure point cannot be confirmed because no facility could access or trace the conversion‑zone wiring, but the sequence of events clearly indicates collision‑related electrical damage. The vehicle remains in a no‑start condition.

we've had to replace the engine. Twice and the electric power steering quit, working completely.And now they want five thousand dollars to replace it.When it's a known problem.

we've had to replace the engine. Twice and the electric power steering quit, working completely.And now they want five thousand dollars to replace it.When it's a known problem.

we've had to replace the engine. Twice and the electric power steering quit, working completely.And now they want five thousand dollars to replace it.When it's a known problem.

Vehicle lost power, steering, and breaks on the george washington bridge in NYC causing it to roll into the back of another vehicle.

Vehicle lost power, steering, and breaks on the george washington bridge in NYC causing it to roll into the back of another vehicle.

Vehicle lost power, steering, and breaks on the george washington bridge in NYC causing it to roll into the back of another vehicle.

Around October/November 2025, the vehicle began having intermittent steering issues that have progressively worsened. The steering wheel becomes stiff or feels stuck, and at times it jerks on its own before correcting. Other times I must pull harder to get it to respond, causing over‑correction and difficulty maintaining my lane. This has happened at various speeds, including 65–70 mph on the interstate, and I nearly collided with another vehicle due to sudden loss of steering control. The vehicle also has ongoing electrical malfunctions. The center screen glitches, causing the heat/air settings to scroll on their own, the radio to constantly scan, and the touchscreen and knobs to stop responding. The navigation system shows incorrect locations, sometimes placing the vehicle in another state or in the ocean. The system has also made random phone calls on its own and has added a second call during an active call without input. During one incident while turning at an intersection, the vehicle lost power and shut off mid‑turn. I coasted to the side of the road and restarted. At the same time, the screen blacked out and flickered, and the ignition button malfunctioned. No warning lights appeared. The battery has died multiple times and has been replaced several times, and software resets have not resolved the issues. These problems were intermittent at first, making it difficult to take the vehicle to a dealer, but they have recently become more frequent and severe. While researching possible causes, I discovered that NHTSA has an open investigation involving similar steering and electrical failures in this model. The combination of steering malfunction, electrical instability, uncommanded inputs, and an engine shutdown presents a significant safety risk.

Around October/November 2025, the vehicle began having intermittent steering issues that have progressively worsened. The steering wheel becomes stiff or feels stuck, and at times it jerks on its own before correcting. Other times I must pull harder to get it to respond, causing over‑correction and difficulty maintaining my lane. This has happened at various speeds, including 65–70 mph on the interstate, and I nearly collided with another vehicle due to sudden loss of steering control. The vehicle also has ongoing electrical malfunctions. The center screen glitches, causing the heat/air settings to scroll on their own, the radio to constantly scan, and the touchscreen and knobs to stop responding. The navigation system shows incorrect locations, sometimes placing the vehicle in another state or in the ocean. The system has also made random phone calls on its own and has added a second call during an active call without input. During one incident while turning at an intersection, the vehicle lost power and shut off mid‑turn. I coasted to the side of the road and restarted. At the same time, the screen blacked out and flickered, and the ignition button malfunctioned. No warning lights appeared. The battery has died multiple times and has been replaced several times, and software resets have not resolved the issues. These problems were intermittent at first, making it difficult to take the vehicle to a dealer, but they have recently become more frequent and severe. While researching possible causes, I discovered that NHTSA has an open investigation involving similar steering and electrical failures in this model. The combination of steering malfunction, electrical instability, uncommanded inputs, and an engine shutdown presents a significant safety risk.

Around October/November 2025, the vehicle began having intermittent steering issues that have progressively worsened. The steering wheel becomes stiff or feels stuck, and at times it jerks on its own before correcting. Other times I must pull harder to get it to respond, causing over‑correction and difficulty maintaining my lane. This has happened at various speeds, including 65–70 mph on the interstate, and I nearly collided with another vehicle due to sudden loss of steering control. The vehicle also has ongoing electrical malfunctions. The center screen glitches, causing the heat/air settings to scroll on their own, the radio to constantly scan, and the touchscreen and knobs to stop responding. The navigation system shows incorrect locations, sometimes placing the vehicle in another state or in the ocean. The system has also made random phone calls on its own and has added a second call during an active call without input. During one incident while turning at an intersection, the vehicle lost power and shut off mid‑turn. I coasted to the side of the road and restarted. At the same time, the screen blacked out and flickered, and the ignition button malfunctioned. No warning lights appeared. The battery has died multiple times and has been replaced several times, and software resets have not resolved the issues. These problems were intermittent at first, making it difficult to take the vehicle to a dealer, but they have recently become more frequent and severe. While researching possible causes, I discovered that NHTSA has an open investigation involving similar steering and electrical failures in this model. The combination of steering malfunction, electrical instability, uncommanded inputs, and an engine shutdown presents a significant safety risk.

Description of Incident: On February 15, 2026, my 2017 Chrysler Pacifica Hybrid experienced three distinct and severe safety system failures involving the electrical system, power seats, and the power sliding door. Power Sliding Door Sensor Failure: While my minor son was entering the vehicle, the power sliding door closed on his leg. The pinch sensor failed to detect the obstruction and did not reverse. This resulted in physical bruising and marks on the limb (photographic evidence maintained). Unintended Passenger Seat Motion: While the vehicle was stationary, the front passenger power seat moved forward to its maximum limit without user input. I was seated in the chair at the time and was pinned against the dashboard before I could intervene. Electrical Shock: My minor daughter received a perceptible electric shock upon touching the exterior door-handle button to open the sliding door. Components Involved: Electrical System Seats (Power) Sliding Door (Power) Injuries: Yes (Soft tissue bruising/marks to minor’s leg). Risk to Safety: Had the driver's seat moved forward without input while the vehicle was in motion, this absolutely could result in loss of control of the vehicle and an accident. Had the sliding side door continued to close on my son's leg, it could have caused severe injury. Had the electrical shock been worse, it could have resulted in burn or injury. The vehicle is available for inspection. It has not yet been inspected by the manufacturer, police, or insurance. The issues have not repeated at this point, although the vehicle was not used the last 12 days. I do not have confidence in its electrical components. There were no warning lamps, messages, or other indications of any problem with the vehicle.

Description of Incident: On February 15, 2026, my 2017 Chrysler Pacifica Hybrid experienced three distinct and severe safety system failures involving the electrical system, power seats, and the power sliding door. Power Sliding Door Sensor Failure: While my minor son was entering the vehicle, the power sliding door closed on his leg. The pinch sensor failed to detect the obstruction and did not reverse. This resulted in physical bruising and marks on the limb (photographic evidence maintained). Unintended Passenger Seat Motion: While the vehicle was stationary, the front passenger power seat moved forward to its maximum limit without user input. I was seated in the chair at the time and was pinned against the dashboard before I could intervene. Electrical Shock: My minor daughter received a perceptible electric shock upon touching the exterior door-handle button to open the sliding door. Components Involved: Electrical System Seats (Power) Sliding Door (Power) Injuries: Yes (Soft tissue bruising/marks to minor’s leg). Risk to Safety: Had the driver's seat moved forward without input while the vehicle was in motion, this absolutely could result in loss of control of the vehicle and an accident. Had the sliding side door continued to close on my son's leg, it could have caused severe injury. Had the electrical shock been worse, it could have resulted in burn or injury. The vehicle is available for inspection. It has not yet been inspected by the manufacturer, police, or insurance. The issues have not repeated at this point, although the vehicle was not used the last 12 days. I do not have confidence in its electrical components. There were no warning lamps, messages, or other indications of any problem with the vehicle.

Description of Incident: On February 15, 2026, my 2017 Chrysler Pacifica Hybrid experienced three distinct and severe safety system failures involving the electrical system, power seats, and the power sliding door. Power Sliding Door Sensor Failure: While my minor son was entering the vehicle, the power sliding door closed on his leg. The pinch sensor failed to detect the obstruction and did not reverse. This resulted in physical bruising and marks on the limb (photographic evidence maintained). Unintended Passenger Seat Motion: While the vehicle was stationary, the front passenger power seat moved forward to its maximum limit without user input. I was seated in the chair at the time and was pinned against the dashboard before I could intervene. Electrical Shock: My minor daughter received a perceptible electric shock upon touching the exterior door-handle button to open the sliding door. Components Involved: Electrical System Seats (Power) Sliding Door (Power) Injuries: Yes (Soft tissue bruising/marks to minor’s leg). Risk to Safety: Had the driver's seat moved forward without input while the vehicle was in motion, this absolutely could result in loss of control of the vehicle and an accident. Had the sliding side door continued to close on my son's leg, it could have caused severe injury. Had the electrical shock been worse, it could have resulted in burn or injury. The vehicle is available for inspection. It has not yet been inspected by the manufacturer, police, or insurance. The issues have not repeated at this point, although the vehicle was not used the last 12 days. I do not have confidence in its electrical components. There were no warning lamps, messages, or other indications of any problem with the vehicle.

The CAN BUS connector (found in the glove box area) fails periodically and without warning. It affects everything on the vehicle; it stops the car from shifting, car won't start up, windows stop working, all of the warning lights turn on, etc. The issue seems to be a manufacturing defect; the soldering cracks after a while, so the low voltage applications malfunction. Many people have noticed the problem, but the dealerships refuse to do a recall or address the issue properly. The vehicle has been in and out of the dealership probably 10 times in the last 7 months or so. The vehicle is available for inspection upon request. This problem is unsafe because it can occur while driving on a freeway which can cause an accident. Every warning light comes on when the malfunction happens.

The CAN BUS connector (found in the glove box area) fails periodically and without warning. It affects everything on the vehicle; it stops the car from shifting, car won't start up, windows stop working, all of the warning lights turn on, etc. The issue seems to be a manufacturing defect; the soldering cracks after a while, so the low voltage applications malfunction. Many people have noticed the problem, but the dealerships refuse to do a recall or address the issue properly. The vehicle has been in and out of the dealership probably 10 times in the last 7 months or so. The vehicle is available for inspection upon request. This problem is unsafe because it can occur while driving on a freeway which can cause an accident. Every warning light comes on when the malfunction happens.

The CAN BUS connector (found in the glove box area) fails periodically and without warning. It affects everything on the vehicle; it stops the car from shifting, car won't start up, windows stop working, all of the warning lights turn on, etc. The issue seems to be a manufacturing defect; the soldering cracks after a while, so the low voltage applications malfunction. Many people have noticed the problem, but the dealerships refuse to do a recall or address the issue properly. The vehicle has been in and out of the dealership probably 10 times in the last 7 months or so. The vehicle is available for inspection upon request. This problem is unsafe because it can occur while driving on a freeway which can cause an accident. Every warning light comes on when the malfunction happens.

Steering wheel is sticking between the 11:00 and 1:00 position starting around 40 MPH.

I keep getting the same codes every few weeks. P0732

I keep getting the same codes every few weeks. P0732

Oil leak from oil filter housing

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving approximately 30 MPH, the steering wheel became difficult to turn to the left or right before the vehicle stalled. The steering assist warning light was illuminated. The vehicle was pulled over and restart and driven to the residence. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. Prior to the failures, the vehicle was difficult to start while cold-starting. The contact researched online and related the failure to NHTSA Campaign Number: 19V348000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 125,000.

Steering wheel sticks when making gradual turns in curves when around the 11 o’clock and 1 o’clock positions. Living in a state with snow and ice makes driving scary, not knowing if my steering wheel will stick in a curve. Took it to a repair shop, but they said it would need to be looked at by the dealership.

Right and left lower control arms are failing. Steering rack replacement is required for repair and imperative for safe vehicle driving. The safety of people in the car is greatly at risk. Since learning about the true problem, the van is parked and we're having to borrow another car for transportation. The issue is that when turning, the steering wheel gets stuck. This seems to occur at 11 o'clock and 1 o'clock positions during turns. The Chrysler dealer was able to reproduce the issues when taking the car on a test drive. The component has only been inspected by the dealer. This issue first appeared about 6 months prior to it seemed like a fluke at first. The occurred became more consistent and that's when we took it in for surface. We took it into a local auto shop a few times and they were unable to detect the issues. Then we took it into the dealership where they were able to identify the issues. I'm not sure if there were warning lamps prior to failure.

Right and left lower control arms are failing. Steering rack replacement is required for repair and imperative for safe vehicle driving. The safety of people in the car is greatly at risk. Since learning about the true problem, the van is parked and we're having to borrow another car for transportation. The issue is that when turning, the steering wheel gets stuck. This seems to occur at 11 o'clock and 1 o'clock positions during turns. The Chrysler dealer was able to reproduce the issues when taking the car on a test drive. The component has only been inspected by the dealer. This issue first appeared about 6 months prior to it seemed like a fluke at first. The occurred became more consistent and that's when we took it in for surface. We took it into a local auto shop a few times and they were unable to detect the issues. Then we took it into the dealership where they were able to identify the issues. I'm not sure if there were warning lamps prior to failure.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and turning the steering wheel in either direction, the steering wheel was sticking, with a knocking and jerking feeling coming from the steering wheel. The cause of the failure was not yet determined. The local dealer and the manufacturer were not contacted. The contact stated that the vehicle had experienced the same failure list in NHTSA Action Number: PE25009 (STEERING). The contact stated that the vehicle experienced the failure listed in the NHTSA Action Number. The failure mileage was 120,000.

We purchased the vehicle in 2020 with appx 33,000 miles. In fall 2023- winter 2024 it began having electrical glitches when the weather was cold. The car will start, but will not shift into gear. It throws alarms such as service Parking Brake, Shifter, Engine, Traction Control and that you must put it in Park. Although it obviously is in park or it wouldn't have started. The dealership kept it for a month Nov-Dec 2023 and could not get it to recreate the problem, but replaced the battery since it "failed". We went on vacation for Christmas and had issues with it not shifting after it sat all night in the cold. However, the problem is intermittent. But the cold seems to be the consistent factor. Once the weather warms up, it does fine. Although 1 time in sumer 2024 with very high temps 100+ it threw the same alarms and would not shift into gear upon starting the car. We continued to have issues in Fall 2024/Winter 2025. It did great throughout spring and summer, began issues again in Fall 2025 into this Winter 2026. It has left us stranded, unable to get the car to shift sometimes for 10-15 minutes while we "warm up the car" but sometimes it takes 30-60 minutes. We've began putting a space heater nearby it for a couple of hours each morning before we need to drive it, but that doesn't always work either. While extremely frustrating, it hasn't been considered dangerous until a week ago. We came out of church and it was chilly, so I expected it would not shift into gear. It surprised me when it started AND shifted. However, as soon as I got on the main road up to 40mph, the engine completely lost power and threw all the same alarms. The stretch of county road had no shoulders and deep ditches, so barely made it coasting to a neighborhood to pull over. Searching on the Internet, we narrowed it down to the CAN BUS star connector, replaced it, and it drove better than ever! Until it was cold that night! Likely needs soldered, can't reach it behind glovebox.

After purchasing a used 2017 Chrysler Pacifica from Massey Cadillac of Orlando, a warning light appeared during the initial drive indicating a malfunction in the Auto Start/Stop system (capital letter “A” inside a circle with an exclamation point). The system was disabled and indicated service was required. The vehicle was inspected by an authorized Chrysler dealership, which confirmed that the auxiliary ESS (Engine Stop/Start) battery was missing, not failed. Installation of the auxiliary battery and associated mounting hardware was required, indicating the component was not present in the vehicle at the time of inspection. The auxiliary ESS battery is part of a safety-related system. The servicing dealership advised that operating the vehicle without this battery can result in intermittent loss of power steering assist and potential loss of motive power without warning, increasing the risk of a crash. The condition was confirmed by an authorized dealer and is available for inspection upon request. The warning indicator appeared immediately upon operation of the vehicle following purchase. No collision occurred, but vehicle occupants, including children, were placed at risk due to the missing safety component.

After purchasing a used 2017 Chrysler Pacifica from Massey Cadillac of Orlando, a warning light appeared during the initial drive indicating a malfunction in the Auto Start/Stop system (capital letter “A” inside a circle with an exclamation point). The system was disabled and indicated service was required. The vehicle was inspected by an authorized Chrysler dealership, which confirmed that the auxiliary ESS (Engine Stop/Start) battery was missing, not failed. Installation of the auxiliary battery and associated mounting hardware was required, indicating the component was not present in the vehicle at the time of inspection. The auxiliary ESS battery is part of a safety-related system. The servicing dealership advised that operating the vehicle without this battery can result in intermittent loss of power steering assist and potential loss of motive power without warning, increasing the risk of a crash. The condition was confirmed by an authorized dealer and is available for inspection upon request. The warning indicator appeared immediately upon operation of the vehicle following purchase. No collision occurred, but vehicle occupants, including children, were placed at risk due to the missing safety component.

After purchasing a used 2017 Chrysler Pacifica from Massey Cadillac of Orlando, a warning light appeared during the initial drive indicating a malfunction in the Auto Start/Stop system (capital letter “A” inside a circle with an exclamation point). The system was disabled and indicated service was required. The vehicle was inspected by an authorized Chrysler dealership, which confirmed that the auxiliary ESS (Engine Stop/Start) battery was missing, not failed. Installation of the auxiliary battery and associated mounting hardware was required, indicating the component was not present in the vehicle at the time of inspection. The auxiliary ESS battery is part of a safety-related system. The servicing dealership advised that operating the vehicle without this battery can result in intermittent loss of power steering assist and potential loss of motive power without warning, increasing the risk of a crash. The condition was confirmed by an authorized dealer and is available for inspection upon request. The warning indicator appeared immediately upon operation of the vehicle following purchase. No collision occurred, but vehicle occupants, including children, were placed at risk due to the missing safety component.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving approximately 40 MPH, the vehicle became difficult to maneuver. The power steering warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed; however, the vehicle was not repaired. The contact researched and became aware of an unknown recall; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.

2017 Chrysler Pacifica Minivan Right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause severe injury if rear corner landed on a foot or a child. It also shattered the glass corner and track behind the door throwing shards of broken sharp pieces over the floor as shown in pics.

2017 Chrysler Pacifica Minivan Right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause severe injury if rear corner landed on a foot or a child. It also shattered the glass corner and track behind the door throwing shards of broken sharp pieces over the floor as shown in pics.

Vehicle was purchased with 95,xxx miles. Within 10 days sporadic transmission jerks and stalls started. Taken to repair facility 3 times over next 2 months with no issues found. During long distance trip transmission felt rough and sluggish. Transmission was serviced. Engine light on. Repair facility replaced all spark plugs, coil packs and cleared codes. 2 weeks later light came back on. Transmission still not functioning properly. Repair facility called Chrysler specialist technician in and no issues found. Engine codes cleared. Engine light came on next day. Repeatedly faulting for cam response slow. Repair facility replaced lifters and rockers in cylinder 6. All cam sensors and solenoids replaced. Engine light stayed off for 3 weeks. A RECORD. Light back on but no issues found during 3 hour test scan. Transmission still shutters, jerks and stalls. Total “repairs” $68xx.xx and over 28 days out of service. Vehicle now has 128,xxx miles and is barely drivable.

I am reporting a serious safety issue with my 2017 Chrysler Pacifica, purchased in February 2024. The vehicle experiences repeated drivetrain shutdowns and unsafe operation due to confirmed failures in the transmission control module and valve body, diagnosed by Chrysler Dodge Jeep in North Las Vegas, Nevada. These malfunctions prevent proper gear engagement while driving, creating a significant risk to myself, my five children, and others on the road. Multiple dashboard warnings—including “Service Electronic Stability Control,” “Park Sense Unavailable,” “Park Brake Temporarily Unavailable,” “Blindspot Alert Temporarily Unavailable,” “Service Trance Stop Safety Shut Off Engine to Engage Park,” and “Accessible Cruise Control Unavailable”—have appeared intermittently since purchase. Dealer inspections and diagnostic reports confirm the problem, but repair costs exceed the vehicle’s value, leaving the issue unresolved. This ongoing safety hazard requires immediate investigation to prevent potential harm to passengers and other drivers.

I am reporting a serious safety issue with my 2017 Chrysler Pacifica, purchased in February 2024. The vehicle experiences repeated drivetrain shutdowns and unsafe operation due to confirmed failures in the transmission control module and valve body, diagnosed by Chrysler Dodge Jeep in North Las Vegas, Nevada. These malfunctions prevent proper gear engagement while driving, creating a significant risk to myself, my five children, and others on the road. Multiple dashboard warnings—including “Service Electronic Stability Control,” “Park Sense Unavailable,” “Park Brake Temporarily Unavailable,” “Blindspot Alert Temporarily Unavailable,” “Service Trance Stop Safety Shut Off Engine to Engage Park,” and “Accessible Cruise Control Unavailable”—have appeared intermittently since purchase. Dealer inspections and diagnostic reports confirm the problem, but repair costs exceed the vehicle’s value, leaving the issue unresolved. This ongoing safety hazard requires immediate investigation to prevent potential harm to passengers and other drivers.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steering module. The vehicle was repaired; however, after the repair to the steering, the contact experienced a failure with the transmission. The contact stated that while stopped at traffic signals, after depressing the accelerator pedal, the vehicle failed to respond. The contact stated that several unknown warning lights were illuminated. The contact stated that the engine was running but was vibrating roughly, and then the vehicle jolted forward. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact stated that during another failure, while the engine was running, the vehicle failed to respond as needed. The vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the transmission control module needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the same dealer who diagnosed the vehicle and determined that the shifter module needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact had the vehicle towed to the same dealer. The dealer had the vehicle for several days and called the contact to pick up the vehicle, and informed the contact that the vehicle was repaired. The contact stated that the vehicle had failed again, and the vehicle was no longer able to start the vehicle. The manufacturer was not informed of the failure. The failure mileage was 184,136.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving 60 MPH, the message “Service Rack and Pinion Gears” was displayed. The contact stated that it was difficult to turn the steering wheel to the left or right. The contact was able to drive the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and replaced the rack and pinion gears and the steering module. The vehicle was repaired; however, after the repair to the steering, the contact experienced a failure with the transmission. The contact stated that while stopped at traffic signals, after depressing the accelerator pedal, the vehicle failed to respond. The contact stated that several unknown warning lights were illuminated. The contact stated that the engine was running but was vibrating roughly, and then the vehicle jolted forward. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact stated that during another failure, while the engine was running, the vehicle failed to respond as needed. The vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the transmission control module needed to be reprogrammed. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the same dealer who diagnosed the vehicle and determined that the shifter module needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact had the vehicle towed to the same dealer. The dealer had the vehicle for several days and called the contact to pick up the vehicle, and informed the contact that the vehicle was repaired. The contact stated that the vehicle had failed again, and the vehicle was no longer able to start the vehicle. The manufacturer was not informed of the failure. The failure mileage was 184,136.