2021 FORD EDGE Recalls, Complaints & Safety

Transmission has gone out with just over 100,000 and will cost $8,000+ to fix! Vehicle is binding/jerking when trying to drive. Online comments appear to indicate Ford is aware of an issue with this vehicle, seems it was not manufactured properly to begin with and consumers were taken advantage of and left in tough circumstances when it fails.

Purchase this vehicle at 30,000 miles have problems with it since day one with the ABS rear brake dragging I've done had two ABS control modules replaced the ABS control pump the torque converter because the brakes are tearing the torque converter out of it from all the strain. It does it intermittently. All of the repairs have been done through Ford they had to replace the when the brake rotors the calipers brake pads because of how hot the brake system is getting. The brakes will start dragging which will heat up the brake system and they will start putting herself in a bind. Four don't know what's causing it they said they think it could be an electrical issue that's causing the ABS control module to go hay wire and I wasn't getting any codes at all. Except once and it's in Walt's communication that aBS control module a. This problem is going to get myself or my family or your family killed on the roads

My vehicle was recalled by the manufacturer for possibly defective intake valves. The manufacturer did a destructive test on the valves, This test consisted of running the car at 4500 rpm (approximately 120 mph) for a period of approximately 50 minutes. Since this test my car has undergone 3 transmission repairs. Any of these conditions could have resulted in being stranded on the road or possibly losing control of the vehicle, The test only makes the assumption that if the valves did not fail during the test they will continue to provide adequate and safe service. This is not necessarily true. The valves may fail on the highway causing loss of control, I believe that my vehicle was damaged by this test. My vehicle has a little over 30, 000 miles and had no damage before this test. The manufacturer should make this good on the intake valves by replacing them on the 90,000+ vehicles subject to this recall.

Transmission total failure at 118000 miles vehicle had shutting and jerking problems for about 40000 miles.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer, who was unable to complete the recall repair because the dealer was waiting on an Override Code from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the issue but was unable to help. The contact had not experienced a failure.

The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the local dealer and the manufacturer were contacted, and informed the contact that the VIN was not associated with the recall. The contact explained that a recall letter was removed from the manufacturer and was informed that the VIN was not associated with the recall. The contact stated that the rear-view camera experienced failure for approximately one year. The failure mileage was 29,821.

In Late October 2025 my 21 Edge started having issues at 35-40mph, seemed to be jerking while accelerating. No Dash/Check engine lights. I took the vehicle to the Dealer that I bought it from and I was told that it was the ERG Valve, we replaced that and it is still having the exact same issue. We took the vehicle to another Ford Dealer and they told us it is the Torque Converter and they want $5700.00 to fix it. The vehicle only has 70k miles on it. This is just past factory warranty and FORD is not willing to help with cost. The Part to fix this is only $300 and they are charging all of that in labor for a known and common issue with their vehicles. Now, I had just bought this car from the first Ford Dealership in April 2025 and I am already at this much of a loss.

Ive been having problems with my 21 ford edge. I looked online to see what it could be. I came across a bulletin about reprogramming the pcm. My car was spudderinglosing power and I notice jerking and I was going through gas like crazy. So we called the Ford dealership make an appointment to have them reprogram the pcm. That did not work though. They suspect it to me the torque converter. I see that there are a lot of other ford owners that are having the same problems as I am. And from what I understand ford knew about this and still haven't done anything about it. I rely on this vehicle to get me back and forth to work 60 miles 4 days a wk. My children are in the car with me relying on me to get them places. Its not fair we have to pay for their mistakes. We want what's right and that is them to pay for their mistakes. Please

The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The contact stated that the infotainment screen occasionally glitched or displayed a blank screen whenever a call was received or while the radio was activated. The contact stated that on several occasions the screen glitched while driving. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the issue. VIN tool showed no open recalls. The failure mileage was approximately 60,000.

8F35 transmission problem - shuddering and jerking - harsh shifting(delayed acceleration, slipping between gears) The car goes into drive when it’s in park. It goes into drive when it is also in reverse. Incredibly dangerous software glitch

The transmission whines and jerks. The dealership verified. It was rebuilt and now it’s doing the same thing again

Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.

Transmission and transfer cases. The car sputters when taking off from a stop.

Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues were present. November 2025: Navigation system, CarPlay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the APIM module covered under Recall 25S28. December 2025: Vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current Status: Vehicle still has defective APIM module affecting rear-view camera, Bluetooth, GPS, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: Rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested Action: Please investigate Ford’s repeated delays and lack of remedy for Recall 25S28. Ensure timely resolution and enforce compliance with recall obligations.

I am a second time owner of Ford cars, it's really concerning to me that for one, they have the reputation of their transmissions being faulty, lastly that this being my second vehicle that I have purchased from them that's having transmission issues. Transmission issues that are identical to each other. The transmission keeps slipping and I've only owned the car going on two years. There should be no reason that I would have to replace it so soon. Just like it was in my 2005 ford Taurus. This is an issue that needs immediate attention and it's a rip off because coming up with 9 thousand dollars to spend to repair something that you can just get a new car with that as a deposit. I am very frustrated with Ford and it really needs to be looked at. From looking at it, many people have had this issue with this particular car and need you to please act on this. Ford can not continue to make faulty transmission in their cars and expect people to pay these high prices for repair. PLEASE LOOK INTO THIS AND HELP US THE CONSUMER AND SPENDING OUR HARD EARNED MONEY ON FAULTY PRODUCRTS.

Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could easily become a road hazard if it were of fallen off going down the road.

Screen went black, had to replace the computer behind the screen for 1,500 dollars.

The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was sputtering and jerking too much so I decided to try to reverse back to the carport, and it would not move. It sits where it stopped.

See attached document for complaint.

The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in the back seat. A 4 year old vehicle should not need a new transmission. And Ford should not be putting people in danger for a known problem.

Car shudders and jerks during acceleration

The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.

I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have known. I felt that they misled me on the car also doing everything they can to not let me test drive it

Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.

Vehicle is jolting/jerking when switching gears, stalls out. When put into park mode it starts to reverse and says brake is on and does not release from brake resulting in not being able to turn vehicle off.

The contact owns a 2021 Ford Edge. The contact stated that the rearview camera intermittently went blank while the vehicle was shifted into reverse(R). The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called the dealer to schedule an appointment for an oil change, and the contact inquired about the status of the recall, and the contact was informed that there was no longer a recall listed for the VIN. The contact stated that the vehicle was never serviced for the recall. The manufacturer was not notified of the failure. The failure mileage was unknown.

I bought the car in October of 2024 with 92,000 miles. Around 99,000 miles or so it started running kinda rough drove like it had less power and is shifting hard. It affected the drivability of the car. I took it to the ford dealership and they quoted me $5,200 for a torque converter. The car is out of warranty and I cannot afford to fix it and I still owe money on the car. If I knew this was going to be an issue I would not have bought the car. I currently have 107,000 miles on the car and the issue is only getting worse.

I'm am the original owner of my 2021 Edge ST and have kept up with all my scheduled maintenance. Earlier this year, I had my transmission fluid replaced per the 40k maintenance schedule. Since then (and even a little prior to) I can feel the transmission, for lack of a better term, "jutting" and making a very slight "whine" when I've decelerated but then gone to reapply acceleration. It mainly seems to be a problem with second gear. I have also had the fuel neck replaced twice now under warranty. The first time was shortly after purchasing the vehicle, it kept tripping the gas pump at every station and I would have to manually trickle the gas in. Then again a year or two ago it started tripping again and they replaced it. I've also had various rattling noises that start out of no where and persist. My moon roof even came from the factory missing pieces that had to get installed only a month after I had the vehicle. The roof is starting to rattle again this year. I have identified that by rolling the sun shade open and closed and finding with the shade opened and rolled up, the rattling stops.

In April of 2025 I got my normal oil change and I mentioned to the technician that the car seems to be jerking more than usual when I start trying to accelerate. They mentioned that the car needed the coolant flushed out and that could be contributing to the issue. I had it done in June. It was not causing the issue but the jerking got worse. So this month, August 2025, I took the care to Aamco Transmissions and Total Car Care. They did a full systems and diagnostic courtesy check and determined that I need my transmission replaced or rebuilt which is at least $7k. This is a 2021 Ford Edge. I am the only owner. I have 71k miles on the car and never thought that I would have to fully replace a transmission in 4 years.

Front crash assistance unavailable. Camera not working. No auto dimming available either.

The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.

I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.

The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.