2019 SMART FORTWO

1 recalls — 1 complaints — 11 TSBs

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2019 Smart Fortwo Electric Drive vehicle. A welded joint within the high-voltage battery main cell conductors may detach and interrupt electrical contact, resulting in sudden battery failure. The detached weld may also cause an electrical arc which ... Read more

Consequence

If the high-voltage battery fails, the vehicle may stall, increasing the risk of a crash. In addition, an electrical arc inside the battery increases the risk of a fire.

Remedy

MBUSA will notify the owner, and a dealer will replace the high-voltage battery, free of charge. The recall began May 8, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030009.

1 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

1 total complaints

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	1

Incident date: Apr 26, 2024

I have a recall for a Hydraulic electronic control module. However, Kia dealership told me there’s no remedy for this recall

Technical Service Bulletins — 2019 SMART FORTWO

11 manufacturer communications from 10 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	7
010000 STEERING	3
353000 EQUIPMENT:ELECTRICAL	1

010000 STEERING

Noises in the steering column area when steering. Under analysis. Check which area of the steering column the noises occur in. Do the noises tend to occur at the bottom in the driver footwell or do they tend to occur in the area of t

010000 STEERING

The steering wheel generates grinding noises between the steering wheel and steering column switch module during steering maneuvers See example file in the attachments area: Lenkrad-Schleifger??A?usch_SteeringWheel-GrindingNoises.mp4 T

110000 ELECTRICAL SYSTEM

The software for the battery management system control unit does not correspond with the current series production configuration in the vehicles of the above-mentioned model series transferred to you. The possibility thus exists that a faul

110000 ELECTRICAL SYSTEM

smart media system, reversing camera inoperative after software update and subsequent SCN coding

110000 ELECTRICAL SYSTEM

Update battery management system (BMS) control unit software

110000 ELECTRICAL SYSTEM

Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible.

110000 ELECTRICAL SYSTEM

PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.

110000 ELECTRICAL SYSTEM

PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.

110000 ELECTRICAL SYSTEM

Range does not meet customer's expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low

010000 STEERING

Creaking, grating or grunting noise while steering audible in the steering gear area. The noise can be transferred through the steering gear into the interior. The noise occurs, in particular, at high temperatures, e.g. in the summer.

353000 EQUIPMENT:ELECTRICAL

If the Radio 9 was switched off while driving, it can switch itself back on again the next time the engine is started.

NHTSA Safety Investigations — SMART FORTWO

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

EA — Closed — Model Year: 2008

Engine Compartment Fire

On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).Ac... Read more

PE — Closed — Model Year: 2008

Engine Compartment Fire

On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaint... s appeared to indicate an increasing trend, with all eight fires occurring since January 2015.As part of PE16-016, ODI analyzed information related to incidents reported to the Office by consumers, analyzed field data and technical information submitted by Mercedes-Benz USA (Mercedes) in response to the PE16-016 information request letter, and analyzed non-crash vehicle fire claim data provided by the Highway Loss Data Institute (HLDI).To date, ODI's analysis of incidents reported by consumers and provided by Mercedes has identified 27 incidents of open flame fires originating in the engine compartments of the subject vehicles, 14 of which were reported to ODI by Vehicle Owner Questionnaires (VOQs) and 18 involving complaints or field reports to Mercedes (5 of the incidents were reported to both ODI and Mercedes).One incident reported to Mercedes includes an allegation of an injury from smoke inhalation.Nineteen (19) of the incidents occurred since January 2015.Mercedes has only investigated 2 of the 27 fire incidents, and the company was unable to identify a vehicle-based cause for either incident.To further assess incident rates and trends, ODI requested fire claim data for the subject vehicles and eight peer vehicles from the Highway Loss Data Institute (HLDI).HLDI collects insurance claim data from companies representing over 80 percent of the market for private passenger vehicle insurance in the United States.ODI?s analysis of the HLDI data, which covered the period from 2010 through late-2016, found that the MY 2008 Fortwo vehicles had a significantly higher claim frequency than its peers and, similar to ODI?s complaint trend, experienced a sharp increase in claims in 2015.This investigation has been upgraded to an Engineering Analysis (EA17-003) to continue to investigate the high frequency and increasing trend of non-crash engine compartment fire incidents in the subject vehicles.The VOQs associated with the opening of this investigation were:10676359, 10780222, 10790017, 10820891, 10872656, 10944676, 10916505, 10924311, 10924637, 10939504, 10945296, 10993895, 11011100, 11011565.Read more

SMART FORTWO — All Years Overview

Complete safety history for the SMART FORTWO across all model years (2008–2019).

6 Total Recalls

473 Total Complaints

2 Investigations

30 Reported Crashes

64 Reported Fires

1 Reported Deaths

SMART FORTWO — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2019 (current)	1	1
2018	0	1	View
2017	1	13	View
2016	1	39	View
2015	0	10	View
2014	0	14	View
2013	0	35	View
2012	0	11	View
2011	0	23	View
2010	0	8	View
2009	1	139	View
2008	2	175	View
2005	0	4	View

Other SMART Models

Model	Recalls	Complaints
FORTWO COUPE	3	26	View
FORTWO CONVERTIBLE	2	0	View
FORTWO CABRIOLET	1	2	View
FORTWO CONVERTIBLE ELECTR	1	2	View
FORTWO COUPE ELECTRIC	1	7	View
FORTWO 451	0	0	View
FORTWO CABRIO	0	36	View
SMART	0	0	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2019 SMART FORTWO

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2019 SMART FORTWO

Most Affected Components

NHTSA Safety Investigations — SMART FORTWO

SMART FORTWO — All Years Overview

SMART FORTWO — Year by Year

Other SMART Models