2009 SMART FORTWO
1 recalls — 139 complaints — 44 TSBs
18V273000 Apr 27, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
Consequence
If the mat contacts hot exhaust system components, it can increase the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
Complaint Statistics
139 total complaints
4 crashes 21 fires 3 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| POWER TRAIN | 27 |
| ENGINE | 20 |
| UNKNOWN OR OTHER | 18 |
| ELECTRICAL SYSTEM | 15 |
| STRUCTURE:BODY | 9 |
| FUEL/PROPULSION SYSTEM | 8 |
| ENGINE AND ENGINE COOLING | 7 |
| AIR BAGS | 5 |
| WHEELS | 5 |
| SEAT BELTS | 4 |
UNKNOWN OR OTHER
Aug 22, 2025
Incident date: Jul 31, 2025
pedestrian warning system has failed for a second time. speaker was replaced once already. presents safety issue to pedestrians (this displays an error that it is not working, the error also states that the horn may not work, however this is for newer cars that do not have separate horns and PWS spe... Read more
ELECTRICAL SYSTEM
Aug 22, 2025
Incident date: Jul 31, 2025
pedestrian warning system has failed for a second time. speaker was replaced once already. presents safety issue to pedestrians (this displays an error that it is not working, the error also states that the horn may not work, however this is for newer cars that do not have separate horns and PWS spe... Read more
POWER TRAIN
Sep 5, 2024
Incident date: Sep 5, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle stopped accelerating and flashing check engine light went on. Vehicle reported "Check Hybrid System." Dealer believes it was loose pins in a HCULDC connector that may have caused loss of commun... Read more
SERVICE BRAKES
Aug 29, 2024
Incident date: Aug 29, 2024
Brake Booster did not work. We were almost in 2 wrecks due to it taking longer to stop the vehicle. The dealer finally fixed it after I paid over $1500. They didn't care about how this was a known defect in 2018 Toyota Highlanders and took forever to identify and fix. No one has looked at it since ... Read more
ENGINE
Aug 3, 2024
Incident date: Jul 1, 2024
Receiving shift to park error when attempting to shut off my vehicle. In December 2021 I had the parts replaced at the dealership, and as of a week ago the issue has started back. I am concerned that I will be stucked somewhere unable to shut off my vehicle or worst-case it doesn't actually stay in ... Read more
POWER TRAIN
May 2, 2023
Incident date: May 2, 2023
Secure Vehicle Against Rolling Error: a spring in the shifter will fix the issue . During the parking of vehicle (gearbox shifter in P position) and turning off the engine, iDrive system shows the following message: “Secure vehicle with parking brake when stationary. Have the problem checked by ... Read more
STRUCTURE:BODY
May 2, 2023
Incident date: May 2, 2023
The lifegate will shut without warning while loading or unloading from the back end. The sensors underneath were not foot triggered to initiate the gate closing.
ENGINE AND ENGINE COOLING
May 2, 2023
Incident date: May 2, 2023
The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depress... Read more
POWER TRAIN
Oct 24, 2022
Incident date: Oct 24, 2022
2008 Smart Fortwo has a recall open for reprograming the transmission computer because of rough shifting and bucking while shifting and lugging the engine to much before down shifting. Mine is a 2008 but the VIN was not included in the recall and I am having the same problems with mine. Can mine be ... Read more
AIR BAGS
Feb 7, 2022
Incident date: Nov 8, 2021
The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle wa... Read more
FUEL/PROPULSION SYSTEM
Nov 21, 2021
Incident date: Nov 13, 2021
Fuel pump connectors cracked leaking fuel.
FUEL/PROPULSION SYSTEM
Aug 24, 2021
Incident date: Aug 10, 2021
Electric fuel pump inlet and outlet nipples to fuel hoses broke and caused fuel leakage.
ENGINE AND ENGINE COOLING
Aug 13, 2021
Incident date: Aug 13, 2021
The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact stated while attempting to have the vehicle repaired under NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) but was denied repair due to the vehicle being a smart car. The manufacturer was informed of failure and told the co... Read more
UNKNOWN OR OTHER
Jul 12, 2020
Incident date: Apr 27, 2018
I AM WRITING TO YOU TO VOICE A COMPLAINT I HAVE WITH MERCEDES-BENDS USA, LLC'S RECALL OF THEIR SMART VEHICLES, RECALL CAMPAIGN # 2018060010. IT CALLS FOR REPLACEMENT OF THE REAR INSULATION MAT, THAT IF NOT REPLACE COULD POTENTIALLY CAUSE A FIRE IN THE ENGINE COMPARTMENT. I HAVE CALLED SEVERAL OF T... Read more
ENGINE
Jun 15, 2020
Incident date: Jun 13, 2020
I SENT AN EMAIL NOT TO LONG AGO REGARDING MY SMARTFORTWO. I WANTED TO CANCEL OR DELETE MY COMPLAINT. APPEARS THAT MY ISSUE HAS NOTHING TO DO WITH KEY REPROGRAMMING. MY ISSUE IS LIKELY CLUTCH / ACTUATOR ISSUE. PLEASE CANCEL, DELETE, IGNORE THE COMPLAINT THAT IS IN ERROR. *TR
ELECTRONIC STABILITY CONTROL (ESC)
May 29, 2020
Incident date: May 20, 2020
APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL... Read more
ELECTRICAL SYSTEM
May 29, 2020
Incident date: May 20, 2020
APPEARS THAT MY 2009 SMART FORTWO PASSION AND OTHERS ON THE INTERNET ARE BEING CONFRONTED WITH MANY OF THE SAME EXACT PROBLEMS. VEHICLE WILL NOT GO INTO R (REVERSE) AT TIMES AND THE KEYFOB MAY NEED TO BE REPROGRAMMED FOR NOT WORKING IN THE VEHICLE AT ALL. DON'T KNOW IF IT IS THE ELECTRONIC CONTROL... Read more
FUEL/PROPULSION SYSTEM
May 8, 2020
Incident date: May 8, 2020
I RECEIVED A LETTER FROM MERCEDES BENZ ON MONDAY 5/4/2020 LETTING ME KNOW THAT THERE WAS A RECALL ON MY CAR, A REAR INSULATION MAT IN THE ENGINE COMPARTMENT NEEDS TO BE CHANGED OUT TO AVOID A POSSIBLE ENGINE FIRE. I CALLED THE MB DEALERSHIP IN ANCHORAGE AND WAS TOLD THEY DO NOT WORK ON SMART VEHICL... Read more
ENGINE
May 4, 2020
Incident date: Jun 1, 2018
TODAY I RECEIVED A THIRD (3RD) RECALL NOTIFICATION FOR MY 2009 SMART FOUR TWO COUPE REAR ENGINE INSULATION MAT. THE NOTICE STATES THE CURRENT MAT COULD INCREASE THE RISK OF FIRE. EACH TIME I HAVE CONTACTED THE DEALER (55 MILES DISTANT) THEY HAVE INFORMED THEY ARE OUT OF STOCK OF THIS ITEM. I'VE AS... Read more
POWER TRAIN
Feb 19, 2020
Incident date: Feb 10, 2020
CAR DOESN'T SHIFT FROM PARK TO REVERSE OR IT GOES INTO NEUTRAL THIS IS A SAFETY ISSUE .IM NOT THE ONLY PERSON WITH THIS ISSUE AND APPARENTLY SMART KNOWS OF THIS PROBLEM.THIS PROBLEM IS PUTTING PEOPLE INTO NEUTRAL WHEN THEY START AND LEAVING YOU IN THE ROAD..THEY NEED TO BE HELD RESPONSIBLE AND KNOWI... Read more
ENGINE
Nov 5, 2019
Incident date: Oct 22, 2019
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE, ENGINE COOLING). MERCEDES-BENZ OF WESTMINISTER (LOCATED AT 10391 WESTMINISTER BLVD, WESTMINISTER, CO 80020, 303-410-7800) PERFORMED THE REPAIR. AFT... Read more
ENGINE
Oct 18, 2019
Incident date: Sep 1, 2019
2009 SMART FORTWO PURE/PASSION. CONSUMER WRITES IN REGARD TO SAFETY NHTSA RECALL NOTICE #18V273. *AS THE CONSUMER STATED THE DEALER WAS TO ARRANGE HAVING THE VEHICLE REPAIRED LOCALLY DUE TO THE CONSUMER'S DISABILITY. THE DEALER DID NOT MAKE AN ARRANGEMENT THAT THE CONSUMER FOUND REASONABLE. *J... Read more
ENGINE
Oct 9, 2019
Incident date: Oct 7, 2019
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE ABS AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT MERCEDES-BENZ OF... Read more
FUEL SYSTEM, DIESEL
Aug 29, 2019
Incident date: Aug 26, 2019
TL* THE CONTACT OWNED A 2009 SMART FORTWO. THE CONTACT'S FRIEND WAS DRIVING HIS VEHICLE AT 60 MPH WHEN HE SMELLED PLASTIC BURNING INSIDE THE VEHICLE. MOMENTS LATER, SMOKE BEGAN TO ENTER THE VEHICLE FROM BEHIND THE DRIVER SEAT; NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE CONTACT'S FRIEND PU... Read more
Fire
ENGINE
Apr 19, 2019
Incident date: Apr 9, 2019
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING 40 MPH, THE CONTACT FELT HEAT COMING FROM THE REAR OF THE VEHICLE. THE CONTACT NOTICED THAT THE REAR CARPET AND PLASTIC FROM THE TRUNK COVER CAUGHT FIRE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND EXTINGUISHED THE FIRE. THE VEH... Read more
Fire
POWER TRAIN
Apr 12, 2019
Incident date: Mar 29, 2019
IINTERMITTENTLY FAILS TO SHIFT INTO REVERSE WHEN STOPPED OR PARKED
ENGINE
Mar 22, 2019
Incident date: Jul 17, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BEDFORD (18122 ROCKSIDE RD, BEDFORD, OH 4... Read more
Other/Unknown
Jan 26, 2019
Incident date: Jan 22, 2019
WHILE DRIVING ON THE HIGHWAY THE CAR THE CAR BEGAN TO DECELERATE AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD, I NOTICED THE CAR WAS ON FIRE BEHIND ME AND I JUMPED OUT OF THE CAR AS THE FIRE ENGULFED THE REMAINDER OF THE CAR.
Fire
UNKNOWN OR OTHER
Jan 26, 2019
Incident date: Jan 22, 2019
WHILE DRIVING ON THE HIGHWAY THE CAR THE CAR BEGAN TO DECELERATE AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD, I NOTICED THE CAR WAS ON FIRE BEHIND ME AND I JUMPED OUT OF THE CAR AS THE FIRE ENGULFED THE REMAINDER OF THE CAR.
Fire
POWER TRAIN
Oct 9, 2018
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2009 SMART FORTWO. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION SHIFTED INTO NEUTRAL WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD COMPLETELY SHUT OFF, CAUSING THE BRAKES AND STEERING WHEEL TO FAIL. THE VEHICLE WAS TAKEN TO WORLD WIDE MOTORS, INC (3900 E 96... Read more
POWER TRAIN
Sep 24, 2018
Incident date: Sep 21, 2018
POSSIBLE SAFETY ISSUE WITH SMARTCAR 2009, VIN: [XXX] INTERMITTENT ISSUE WITH GEARBOX SHIFTER NOT ALLOWING CAR TO BE SHIFTED INTO REVERSE. SAFETY ISSUE. WHEN TRYING TO BACK INTO A PARKING SPACE, OR LEAVE A PARKING SPACE. IF A SIMILAR SMARCARS ARE STUCK ON TRAIN TRACKS, AND CANNOT MANEUVER TO G... Read more
ELECTRICAL SYSTEM
Sep 24, 2018
Incident date: Sep 21, 2018
POSSIBLE SAFETY ISSUE WITH SMARTCAR 2009, VIN: [XXX] INTERMITTENT ISSUE WITH GEARBOX SHIFTER NOT ALLOWING CAR TO BE SHIFTED INTO REVERSE. SAFETY ISSUE. WHEN TRYING TO BACK INTO A PARKING SPACE, OR LEAVE A PARKING SPACE. IF A SIMILAR SMARCARS ARE STUCK ON TRAIN TRACKS, AND CANNOT MANEUVER TO G... Read more
ELECTRICAL SYSTEM
Aug 29, 2018
Incident date: Aug 29, 2018
ELECTRICAL FUSES TEND TO CAUSE ELECTRICAL SHORTS, WITH A/C COMING ON AND OFF AT ANY GIVEN TIME, OFTEN WHEN I HIT SPEED BUMPS. THE LIGHTS CAN BE CAUSED BY THIS AS WELL HITTING THE SIMPLE RIGHT CORNER TURN CAN POP THE LIGHT RIGHT OUT. I HAVE REPEATEDLY TOLD THEM THAT IT NEEDS BETTER SHOCKS. I HAVE REP... Read more
FUEL/PROPULSION SYSTEM
Aug 29, 2018
Incident date: Aug 29, 2018
ELECTRICAL FUSES TEND TO CAUSE ELECTRICAL SHORTS, WITH A/C COMING ON AND OFF AT ANY GIVEN TIME, OFTEN WHEN I HIT SPEED BUMPS. THE LIGHTS CAN BE CAUSED BY THIS AS WELL HITTING THE SIMPLE RIGHT CORNER TURN CAN POP THE LIGHT RIGHT OUT. I HAVE REPEATEDLY TOLD THEM THAT IT NEEDS BETTER SHOCKS. I HAVE REP... Read more
EXTERIOR LIGHTING
Aug 29, 2018
Incident date: Aug 29, 2018
ELECTRICAL FUSES TEND TO CAUSE ELECTRICAL SHORTS, WITH A/C COMING ON AND OFF AT ANY GIVEN TIME, OFTEN WHEN I HIT SPEED BUMPS. THE LIGHTS CAN BE CAUSED BY THIS AS WELL HITTING THE SIMPLE RIGHT CORNER TURN CAN POP THE LIGHT RIGHT OUT. I HAVE REPEATEDLY TOLD THEM THAT IT NEEDS BETTER SHOCKS. I HAVE REP... Read more
UNKNOWN OR OTHER
Aug 27, 2018
Incident date: Aug 3, 2018
SMART CAR RECALL I CONTACTED THE DEALERSHIP ON AUGUST 3, 2018 AND THEY WERE SUPPOSE TO CONTACT ME BACK - I AM STILL WAITING. THEY SAID THEY WOULD CONTACT ME ONCE THEY HAD PARTS AVAILABLE FOR THE RECALL.
ENGINE AND ENGINE COOLING
Aug 24, 2018
Incident date: Aug 24, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ... Read more
ENGINE AND ENGINE COOLING
Aug 16, 2018
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED SMART CENTER OF LOUISVILLE AT ((502) 896-4411, 4156 SHELBYVILLE RD, LOUISVILLE, KY 40207) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE... Read more
ENGINE AND ENGINE COOLING
Jul 17, 2018
Incident date: Apr 27, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MERCEDES-BENZ OF SAN JOSE AT 408-214-3009 (LOCATED AT 3000 E CAPITOL EXPY, SAN JOSE, CA 95148) AND WAS INFORMED THAT THE PARTS WERE NOT AVAI... Read more
ENGINE AND ENGINE COOLING
Jul 17, 2018
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ... Read more
POWER TRAIN
May 17, 2018
Incident date: Feb 19, 2017
WMEEK31X09K[XXX] INTERMITTENTLY FAILS TO SHIFT INTO DRIVE OR REVERSE WHEN WHEN CAR IS STATIONARY. MOST OFTEN, THIS IS UPON STARTING THE CAR AND ATTEMPTING TO CHARGE NGE FROM P FOR THE FIRST TIME. AT TIMES THE TRANSMISSION INDICATOR SHOWS N WHEN THE GEAR SHIFT IS IN R OR D. OTHER TIMES IT IS BLANK... Read more
ENGINE
May 14, 2018
Incident date: Nov 10, 2013
TL* THE CONTACT OWNS A 2009 SMART FORTWO. THE CONTACT WAS NOT NOTIFIED, BUT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). WHILE THE VEHICLE WAS IN OPERATION, IT CAUGHT FIRE IN THE ENGINE COMPARTMENT WITHOUT WARNING. THE FIRE EXTINGUISHED ON ITS OWN AND CAU... Read more
Fire
POWER TRAIN
May 12, 2018
Incident date: May 12, 2018
RANDOMLY, AFTER STARTING THE CAR AND SELECTING REVERSE, THE DASH DISPLAY DOESN'T DISPLAY 'R' OR IT FLASHES 'N', AND THE TRANSMISSION DOESN'T ENGAGE REVERSE GEAR. MOVING GEAR SHIFTER BETWEEN PARK AND DRIVE SEVERAL TIMES OR RESTARTING VEHICLE HELPS SOMETIMES. THIS WOULD BE VERY DANGEROUS IF NEEDING TO... Read more
ELECTRICAL SYSTEM
May 1, 2018
Incident date: Apr 30, 2018
I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING WHEEL LOCKED UP, THE RADIO CUT OFF, THE HORN STAYED ON, ALL THE WIPERS WENT FULL FORCE AND THE DOORS LOCKED. WHEN I FINALLY KICKED THE DOOR OPEN I WENT TO THE FRONT OF THE VEHICLE AN... Read more
Fire
ENGINE
May 1, 2018
Incident date: Apr 30, 2018
I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING WHEEL LOCKED UP, THE RADIO CUT OFF, THE HORN STAYED ON, ALL THE WIPERS WENT FULL FORCE AND THE DOORS LOCKED. WHEN I FINALLY KICKED THE DOOR OPEN I WENT TO THE FRONT OF THE VEHICLE AN... Read more
Fire
UNKNOWN OR OTHER
May 1, 2018
Incident date: Apr 30, 2018
I WAS ON MY WAY TO SCHOOL, THE CAR BEGAN MAKING A GRINDING NOISE, AS I MOVED TO THE SHOULDER IT DIED AND THE STEERING WHEEL LOCKED UP, THE RADIO CUT OFF, THE HORN STAYED ON, ALL THE WIPERS WENT FULL FORCE AND THE DOORS LOCKED. WHEN I FINALLY KICKED THE DOOR OPEN I WENT TO THE FRONT OF THE VEHICLE AN... Read more
Fire
ENGINE
Mar 11, 2018
Incident date: Feb 13, 2018
I BOUGHT THE CAR AND LESS THAN TWO WEEKS THE TRANSMISSION WENT THERE WAS FLASHING AND BEEPING AND THE CAR WOULD NOT GO INTO GEAR. I BOUGHT A 2009 AND IN 2008 THERE WAS A RECALL ON THAT MODEL FOR THAT TRANSMISSION PROBLEM SOMETIMES THE CAR WON'T START SOMETIMES NOW AND THE HOOD LATCH IS BROKEN
POWER TRAIN
Mar 11, 2018
Incident date: Feb 13, 2018
I BOUGHT THE CAR AND LESS THAN TWO WEEKS THE TRANSMISSION WENT THERE WAS FLASHING AND BEEPING AND THE CAR WOULD NOT GO INTO GEAR. I BOUGHT A 2009 AND IN 2008 THERE WAS A RECALL ON THAT MODEL FOR THAT TRANSMISSION PROBLEM SOMETIMES THE CAR WON'T START SOMETIMES NOW AND THE HOOD LATCH IS BROKEN
STRUCTURE:BODY
Mar 11, 2018
Incident date: Feb 13, 2018
I BOUGHT THE CAR AND LESS THAN TWO WEEKS THE TRANSMISSION WENT THERE WAS FLASHING AND BEEPING AND THE CAR WOULD NOT GO INTO GEAR. I BOUGHT A 2009 AND IN 2008 THERE WAS A RECALL ON THAT MODEL FOR THAT TRANSMISSION PROBLEM SOMETIMES THE CAR WON'T START SOMETIMES NOW AND THE HOOD LATCH IS BROKEN
ENGINE
Mar 2, 2018
Incident date: Mar 24, 2015
CAR CONTINUE TO THROW OUT P0302 CODE. THIS IS A KNOWN ISSUE BY MANUFACTURER AVOUT VALVE NOT SEATING PROPERLY BUT HAVE NOT ANYTHING ABOUT THIS PROBLEM.
Showing 50 of 139 complaints.
Technical Service Bulletins — 2009 SMART FORTWO
44 manufacturer communications from 32 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 13 |
| 350000 EQUIPMENT | 6 |
| 111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 4 |
| 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. | 4 |
| 353000 EQUIPMENT:ELECTRICAL | 4 |
| 060000 ENGINE (PWS) | 3 |
| 091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM | 2 |
| 355100 EQUIPMENT:OTHER:LABELS | 1 |
LI8260P063836
Jan 16, 2019
350000 EQUIPMENT
Smart audio system - Radio inoperative - New software available
LI8260P063836
Jan 16, 2019
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Smart audio system - Radio inoperative - New software available
LI8260P069270
Jan 10, 2019
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Media system, poor sound quality via AUX IN
LI8260P069270
Jan 10, 2019
350000 EQUIPMENT
Media system, poor sound quality via AUX IN
LI5410P069138
Dec 6, 2018
110000 ELECTRICAL SYSTEM
Vehicle Range ? Voltage difference of cells too great
LI54 10-P-068383
Aug 9, 2018
110000 ELECTRICAL SYSTEM
Vehicle does not start
LI54 10-P-068383
Aug 6, 2018
110000 ELECTRICAL SYSTEM
Vehicle does not start
LI54 00-P-067822
Aug 6, 2018
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Vehicle does not start
LI54 10-P-068625
Aug 6, 2018
110000 ELECTRICAL SYSTEM
Vehicle does not start
LI54 00-P-067822
Aug 6, 2018
110000 ELECTRICAL SYSTEM
Vehicle does not start
LI82 70-P-067315
Jul 23, 2018
353000 EQUIPMENT:ELECTRICAL
smart media system: Telephone connection is made, communication is not possible
LI82 70-P-067315
Jul 23, 2018
350000 EQUIPMENT
smart media system: Telephone connection is made, communication is not possible
LI80 50-P-061700
Jul 3, 2018
116300 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
ATA operates without obvious cause
LI80 50-P-061700
Jul 3, 2018
110000 ELECTRICAL SYSTEM
ATA operates without obvious cause
LI54.25-P-068219
Jun 11, 2018
110000 ELECTRICAL SYSTEM
Light switch/combination switch, fault code stored
LI83.30-P-068109
May 14, 2018
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
Condenser leaking
LI80.50-P-068067
May 7, 2018
350000 EQUIPMENT
ATA triggers without obvious cause
LI54 10-P-067824
Mar 7, 2018
110000 ELECTRICAL SYSTEM
Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800)
LI54 10-P-067824
Mar 7, 2018
353000 EQUIPMENT:ELECTRICAL
Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800)
LI54 10-P-067823
Mar 7, 2018
060000 ENGINE (PWS)
Vehicle cannot be started (FC: P0A0A00, P0A0E00, P0D9F00, P1D0BFD, C11C187, P0D5800, P0D5900, P0D9900, P0D9A97)
LI54 10-P-067824
Mar 7, 2018
350000 EQUIPMENT
Charging socket/charging cable: Charging cable lock jams (P12E900, P13E800)
LI46.35-P-064622
Dec 7, 2017
016000 STEERING:ELECTRIC POWER ASSIST SYSTEM
Noise from area of electric steering
LI83 30-P-066810
Aug 21, 2017
350000 EQUIPMENT
Switching noise from climate relay
LI07.04-P-059726
Jul 15, 2016
060000 ENGINE (PWS)
Engine diagnosis warning lamp (CEL) is active due to fault codes - P2237 & P2626.
LI07.61-P-063263
May 24, 2016
073000 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
Smart 453 Engine diagnosis warning lamp activated - Fault code P261000
LI07.61-P-063263
May 24, 2016
060000 ENGINE (PWS)
Smart 453 Engine diagnosis warning lamp activated - Fault code P261000
LI80.20-P-064069
May 10, 2016
162300 STRUCTURE:BODY:DOOR
Outside door handle does not return to end position
LI80.50-P-061700
Jun 22, 2015
110000 ELECTRICAL SYSTEM
ATA goes off
LI54.30-P-061127
Apr 2, 2015
091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
Instrument cluster - Fuel gauge does not indicate "Full"
LI82.85-P-061173
Apr 1, 2015
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
smart media system cannot be operated, touchscreen does not react, interference noise during voice control
LI82.85-P-061173
Apr 1, 2015
353000 EQUIPMENT:ELECTRICAL
smart media system cannot be operated, touchscreen does not react, interference noise during voice control
LI54.30-P-061127
Mar 23, 2015
091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
Instrument cluster - Fuel gauge does not indicate "Full"
LI82.85-P-053710
Oct 14, 2014
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Fault profiles and measures for Highline radio, SA code 527
LI29.10-P-051288
Jun 9, 2014
356000 EQUIPMENT ADAPTIVE/MOBILITY
Brake pedal/carpet seal does not fit properly
SM-B-54.10-09
May 6, 2014
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Preparation for Performing Maintenance Service or Status Check of High-Voltage Battery
LI82.85-P-058785
Mar 25, 2014
110000 ELECTRICAL SYSTEM
Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible.
LI54.21-P-058620
Mar 20, 2014
110000 ELECTRICAL SYSTEM
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.
LI54.21-P-058620
Mar 7, 2014
110000 ELECTRICAL SYSTEM
PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted.
LI00.10-P-056437
Mar 3, 2014
110000 ELECTRICAL SYSTEM
Range does not meet customer's expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low
LI46.40-P-055798
Feb 18, 2014
010000 STEERING
Creaking, grating or grunting noise while steering audible in the steering gear area. The noise can be transferred through the steering gear into the interior. The noise occurs, in particular, at high temperatures, e.g. in the summer.
LI82.60-P-046127
Jan 10, 2014
353000 EQUIPMENT:ELECTRICAL
If the Radio 9 was switched off while driving, it can switch itself back on again the next time the engine is started.
LI54.10-P-055824
Mar 5, 2013
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Charging complaints - Initial analysis
SM-B-54
Apr 18, 2012
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
SMART: HIGH-VOLTAGE BATTERY SOFTWARE UPDATE. *JS
SC-2009020012
Aug 1, 2011
355100 EQUIPMENT:OTHER:LABELS
SMART: THE VECI (VEHICLE EMISSIONS CONTROL INFORMATION) LABEL HAS BE REPLACED ON 2008-2009. *PE
NHTSA Safety Investigations — SMART FORTWO
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA17003
Opened: Sep 1, 2017 — Closed: Aug 21, 2018
Engine Compartment Fire
On April 30, 2018, Mercedes-Benz USA, LLC, (Mercedes-Benz) submitted a Defect Information Report (DIR) to NHTSA regarding a defect that could result in a vehicle fire starting from the engine compartment in 42,781 model year (MY) 2008 and 2009 Smart Fortwo cabrio and coupe vehicles (451 platform).Ac... Read more
PE16016
Opened: Dec 16, 2016 — Closed: Nov 20, 2017
Engine Compartment Fire
On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-016 to investigate eight complaints alleging incidents of engine compartment fire while driving or shortly after engine shutdown in model year (MY) 2008 through 2009 Smart Fortwo vehicles.The complaint... Read more
SMART FORTWO — All Years Overview
Complete safety history for the SMART FORTWO across all model years (2008–2019).
6
Total Recalls
473
Total Complaints
2
Investigations
30
Reported Crashes
64
Reported Fires
1
Reported Deaths
SMART FORTWO — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.