2018 MERCEDES-BENZ GLA 250

12 recalls — 65 complaints

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to t... Read more

Consequence

A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of N... Read more

2,976 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model de... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Ow... Read more

242,722 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STEERING

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Remedy

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.

4,992 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 C... Read more

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contac... Read more

15,096 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

COMMUNICATION

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-201... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. M... Read more

67 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod... Read more

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

1,292,258 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

SEAT BELTS:REAR/OTHER

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The left anchor plate of the rear middle seatbelt may be loose.

Consequence

The seatbelt for a passenger seated in the rear middle seating position might not be properly secured, which could increase the risk of an injury in the event of a crash.

Remedy

MBUSA will notify owners, and dealers will inspect the left anchor plate of the rear middle seatbelt, correcting its installation as necessary, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 20190... Read more

3,435 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

SEATS

Defect Description

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA-250 and GLA250 4MATIC vehicles. An incorrect rear seat back covering carpet could have been installed on the split-rear seat back. As a result, the child seat anchorage point (top tether) on the center positon of the rear seat ma... Read more

Consequence

If the upper anchorage point is covered, the child seat will not be able to be secured as intended in the center position of the rear seat, increasing the risk of injury in the event of a crash.

Remedy

Mercedes will notify owners, and dealers will check the rear seat back covering carpet on the affected vehicles and replace it if necessary, free of charge. The recall began April 6, 2019. Owners may contact Mercedes-Benz's customer service at 1-800-367-6372. Mercedes' number for this recall is 2... Read more

8 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Defect Description

Mercedes-Benz USA, LLC (Mercedes) is recalling certain 2018-2019 GLA250 and GLA250 4MATIC vehicles. The sunroof bonding may allow water to leak into the vehicle.

Consequence

Water leaking into the vehicle from around the sunroof may affect the electrical contacts of the window air bag, potentially causing the window air bag to not deploy as intended, increasing the risk of injury in the event of a crash.

Remedy

Mercedes has notified owners, and dealers will inspect the bonding of the panorama sliding sunroof and the electrical contacts of the window air bag on the affected vehicles, replacing the components as necessary, free of charge. The recall began April 12, 2019. Owners may contact Mercedes custome... Read more

13 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

CHILD SEAT:TETHER: CONNECTOR/CLIP

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz GLA250 and GLA250 4Matic vehicles. The child seat top tether anchorage point on the center position of the rear seat may not have been installed. As such, these vehicles fail to comply with the requirements of Federal Motor Veh... Read more

Consequence

If the top tether anchorage point is missing, a child seat will not be able to be properly installed in the center rear seat position, increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the rear seat backrest, free of charge. The recall began August 15, 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

399 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 GLA250 4Matic vehicles. The low beam headlight settings on these vehicles may deviate from the required specification, reducing the range of light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety ... Read more

Consequence

Reduced headlight range can affect visibility and increase the risk of a crash.

Remedy

MBUSA owns the affected vehicles. Dealers will inspect the headlight adjustment, correcting it as necessary, free of charge. The recall began on October 27, 2017. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2017100009.

8 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe... Read more

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

495,290 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

65 total complaints 6 crashes 1 fires 5 injuries

Top Reported Components

Component	Complaints
ENGINE	10
ELECTRICAL SYSTEM	9
UNKNOWN OR OTHER	8
AIR BAGS	5
POWER TRAIN	5
STRUCTURE:BODY	4
STEERING	4
WHEELS	3
LANE DEPARTURE: BLIND SPOT DETECTION	2
VEHICLE SPEED CONTROL	2

Incident date: Dec 20, 2025

The vehicle experienced a sudden, total communication network crash on [XXX] the vehicle simultaneously triggered cascading critical safety system faults including “ inoperable” messages for the SOS system, Supplemental Restraint System ( SRS) and antilock brake system(ABS) along with check engi... Read more

Incident date: Dec 20, 2025

Incident date: Feb 1, 2026

Warranty issue the p1098 code

Incident date: Feb 24, 2025

My vehicle has been taken to the Mercedes dealership multiple times from 2/24/25 -12/14/25 (10 Mths) for the following issues and still no resolution to the problem. Each time they say they've fixed the issues we get the car home and end up bringing it back a couple days later for the exact same iss... Read more

Incident date: Feb 24, 2025

On January 28, 2023, my Chevrolet Silverado was involved in a significant multi-impact collision. At the time of the accident, I was a front-seat passenger and my vehicle was fully stopped when it was struck from behind at high speed by a Dodge 2500. The force of the rear impact pushed my truck into... Read more

Crash 2 injured

Incident date: Oct 28, 2025

Dear NHTSA Office of Defects Investigation, I am submitting a safety complaint regarding my 2018 Mercedes-Benz GLA 250 (VIN: [XXX] ). On October 28, 2025, while driving southbound on Interstate 5 near the Zamora Exit in California at approximately 8:15 a.m., the fully closed moonroof of my vehicle s... Read more

Incident date: Oct 28, 2025

Power steering has recently failed. Vehicle unsafe to drive (had to cancel recall appointment to replace air bags). Found an old Ford Steering Technical Bulletin 15S18-S3 for this issue. Never received a recall notice & would never have known of the recall until the issue affected me. This seems t... Read more

Incident date: Jun 1, 2021

The contact owns a 2018 Mercedes-Benz GLA 250. The contact stated that while driving at various speeds, various warning lights, including the check engine, TPMS (Tire Pressure Monitoring System), oil, and other warning lights, were intermittently illuminated. The vehicle was taken to a dealer for a ... Read more

Incident date: Jun 1, 2021

On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious ... Read more

Incident date: Jun 6, 2025

Burning oil. Check oil level light was on and blue smoke coming from exhaust. Around 30,000.The dealer finally replaced valve stems and other extensive repair. My check engine light came on so they replaced the oil separator. Then a week later now my check engine light is back on. I’m going on the... Read more

Incident date: Jun 6, 2025

Rear view camera displays upside down or distorted

Incident date: Aug 25, 2025

Engine control error - Park vehicle in a safe space. This error occurred after pressing the accelerator pedal upon switching from Normal to Sport Plus drive mode. When coming to a stop, I tried to accelerate the car but it would jerk. I stopped, put my emergency signal on, turned off and on the car ... Read more

Incident date: Jun 23, 2025

The contact owns a 2007 Ford Mustang. The contact stated that while the vehicle was parked, the rear seat belts were inoperable. The contact stated that the seat belts failed function and latch properly. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made a... Read more

Incident date: Jun 24, 2025

I'm the original owner and curenthly the ODO reading is 25316 I have multiple ''Camera temporarily unavailable'' messages for back up camera on all previous software but I was ingnoring them and not fill up any complain to NHSA and on the last software update 3.6.4 that suppose to fix this is happen... Read more

Incident date: Feb 10, 2025

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. Additionally, there were several unknown warning lights illuminated, and the engine seized. The contact stated that after several attempts... Read more

Incident date: Feb 10, 2025

The turbo apparently went out without any warning as I was pulling onto the highway from work 5/22/25. I was almost creamed by the cars flying down the road. My vehicle is very well maintained , no issues ever until this. It upsets me rightly to find that this is not only been reported to you all, ... Read more

Incident date: Mar 16, 2025

Blind Spot Warning system is malfunctioning. Can provide inspection upon request. The absence of Blind Spot Warning poses lane changing/highway driving a danger to vehicle operator and others while the vehicle must be at speeds of 20MPH or higher to be active. Problem was identified by dealer. ... Read more

Incident date: Mar 21, 2024

: Driver side door latch, yes it's available for inspection and has been inspected by Tasca Ford Cranston RI 02920. : In a cold environment Driver side door can not be opened from the inside. Interior door latch freezes making it impossible to open door. Door must be opened from the outside. In some... Read more

Incident date: Feb 24, 2025

The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and briefly lost motive power. The check engine warning light was illuminated. The vehicle was driven slowly to a repair shop where it was diagnosed with f... Read more

Incident date: Nov 1, 2023

Service parking brake comes on, steering reduced. Problem reoccurring often, but intermittently. Actuators malfunctioning causing many sensors to fail off and on. Huge safety concern for myself, my riders, and anyone else on the road. When this happens my car has to “think” to move unless you cl... Read more

Incident date: Nov 8, 2024

early indication of blown head gasket @77213 miles

Incident date: Jan 7, 2023

Nov. 7, 2025 - After returning home around 4pm, I parked the car in my garage, and entered my home. Due to the sound of the fan motor which stays on after you shut off the car, it is possible that the engine was still running when I thought it was off. Please note that my garage is attached to my h... Read more

Incident date: Dec 19, 2024

Incident date: Nov 11, 2024

The occupancy detection sensor module failed. Similar to the 2014 forester recall the module has failed and Subaru dealership wants $3300 to replace the module. The passenger airbag is off due to the sensor not working. Previous airbag recall has been resolved, but I am concerned that they are r... Read more

Incident date: Nov 16, 2024

The contact owns a 2018 Ford F-150. The contact stated that the engine was running rough and made an abnormal knocking sound at start-up and while driving at various speeds. Additionally, the contact stated that the check engine warning light was illuminated at start-up. The vehicle was taken to Aut... Read more

Incident date: Oct 28, 2024

10/28/2024 National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation Subject: Report of Safety Issue - Dodge Uconnect Radio Malfunction The infotainment system in my Dodge vehicle, equipped with Uconnect radio, has malfunctioned, affecting safe operation. The radio’... Read more

Incident date: Aug 12, 2024

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more

Incident date: Aug 12, 2024

The contact owns a 2016 Ford F-350. The contact stated while driving 45–55 MPH, the vehicle lost motive power. The contact was able to pull over and restart the vehicle, which reset the vehicle. The vehicle then went into LIMP Mode. The contact stated that the RPM failed to exceed 2,500 RPM. The v... Read more

Incident date: Jul 26, 2024

𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝟭: Vehicle is available for inspection. 1) Transmission: Vehicle consistently shifts aggressively around 4th gear (10 speeds total). Vehicle lurches when going above 3rd, however, it shifts correctly after 5th gear. 2) Acceleration: Vehicle rand... Read more

Incident date: Apr 10, 2024

The contact owns a 2014 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the steering wheel was difficult to maneuver while turning. There were unknown warn... Read more

Incident date: Apr 10, 2024

Incident date: Apr 1, 2023

I was driving about 45 mph when the car just turned off the first time. I was able to put it in neutral and start it back up to get to the side of the road and it died on me again. I was about 30 feet from my destination at this point so I got it where I was going and turned it off. When I turned it... Read more

Incident date: Sep 4, 2023

- Failed system: Steering wheel was locked up in the middle of driving. Driver was making a right turn at an intersection. Suddenly a "Steering Assist Reduced" UI_a020 warning appeared on screen, and driver was unable to turn the wheel. No autopilot in any level whatsoever was turned on. - Safety r... Read more

Crash

Incident date: Sep 4, 2023

I have 2015 outlander sport has 100k miles on it and I had the transmission replaced at 62000 miles at the dealership but now I have a hesitation engine when go over 70k per hour on the highway and airbag service sign on for no reason and the fog light with the led light off with no reason too.

Incident date: Jun 9, 2023

When shifting into drive from reverse there's a two to 3 second delay and when it does go into drive it jerks foward

Incident date: Jun 9, 2023

The front and back driver side door lock actuator assemblies stopped work. The driver side rear door stopped unlocking from the inside and outside all together, locking you in the car.

Incident date: Feb 25, 2023

Trunk latch will not release by using electronic release button on drivers side interior compartment, manual release button located on trunk, nor manually using key on trunk key slot.

Incident date: Feb 13, 2023

Two miles from home all sorts of electrical malfunction warning ⚠️ lights appear. Too many to list here. Then car completely stops and all electricals shut down. This happened in the middle of a very busy three lane 45mph main artery. Stuck in gear, unable to push off side of road. After ten min... Read more

Incident date: Feb 16, 2023

While using Intelligent Adaptive Cruise, the vehicle suddenly thought the speed limit was 85mph and quickly started accelerating. Confused, I hit the brakes to stop the acceleration. I have uploaded a photo of the dash that I took showing that the system read the speed limit sign as 85. I saw no spe... Read more

Incident date: Aug 27, 2019

I was getting a warning sign on my screen in car. Is said safety problem. I tried to tell Mercedes’ but they did not want to see the car . They told me to go to the mechanic who did a small job fixing the car due from a small collision. I did take it back and mechanic said he didn’t touch that. ... Read more

Incident date: Aug 27, 2019

Very strong fuel smell in car especially after driving seems tank or fuel pump leaking im afraid it can or will catch fire

Incident date: Aug 27, 2019

The contact's mother owns a 2012 Jeep Grand Cherokee. The vehicle owner received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to a local dealer for the recall repair; however, the contact was then informed that the part to do the recall repair was unava... Read more

Incident date: Jul 22, 2022

In July 2022 I was a few miles from my home when the cluster starting showing warning lights. It started scrolling inoperative power brakes, inoperative steering and inoperative parking. Also the cluster was completely lit up. I turned the car around and put it in my garage. This is where the is... Read more

Incident date: Oct 2, 2022

My backup camera doesn’t work at least half the time. The screen is completely black when I start the car, and the radio doesn’t even come on until I’ve been driving for about 15 minutes. The car does not charge either of my phones even with the cord provided by Mercedes that links to the scre... Read more

Incident date: Jul 20, 2022

The Battery keeps draining, appears to be a design defect. Vehicle model Mercedes GLA250 - 2018 Battery light came ON and car needed a jump start, take it to the dealer. Per dealer vehicle failed to crank and failed load test. Battery was removed and replaced on 20 July 2021. Miles 20,153. Invoice #... Read more

Incident date: Sep 3, 2022

While driving the vehicle on the highway the front panel immediately in front of the panoramic roof was ripped off. The glue holding the panel in place was defective and is a known issue that currently has a recall out issued by Mercedes Benz. However the vin of our vehicle does not fall under the r... Read more

Incident date: Jun 17, 2022

Summary: Transmission automatically shifts out of drive into neutral. Loss of ability to accelerate when transmission shifts to neutral. No preemptive warnings from the vehicle prior to incident. After transmission shifts to neutral, warning displaying, "Do not shift, bring vehicle for service" appe... Read more

Showing 50 of 65 complaints.

MERCEDES-BENZ GLA 250 — All Years Overview

Complete safety history for the MERCEDES-BENZ GLA 250 across all model years (2015–2026).

57 Total Recalls

420 Total Complaints

0 Investigations

30 Reported Crashes

6 Reported Fires

1 Reported Deaths

MERCEDES-BENZ GLA 250 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	1	0	View
2025	0	6	View
2024	1	2	View
2023	0	9	View
2022	1	5	View
2021	8	23	View
2020	5	14	View
2019	11	46	View
2018 (current)	12	65
2017	9	41	View
2016	4	71	View
2015	5	137	View
2014	0	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View
AMG GLE63	903	11	View