NHTSA Campaign 21V058000
ELECTRICAL SYSTEM:SOFTWARE
Issued by Mercedes-Benz USA, LLC · Reported Feb 5, 2021 · 1,292,258 vehicles affected
What's wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| MERCEDES-BENZ | A 220 | 2019 | 1,292,258 |
| MERCEDES-BENZ | A 220 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG A35 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG C43 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG C43 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG C43 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG C43 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG C43 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG C63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG C63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG C63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG C63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA35 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA35 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA45 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA45 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA45 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA45 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG CLA45 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG CLS53 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG CLS53 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG CLS63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG CLS63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG E43 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG E43 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG E53 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG E53 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG E53 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG E63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG E63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG E63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG E63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG G63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG G63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG G63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG G63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG G65 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG G65 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA35 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA45 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA45 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA45 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA45 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GLA45 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLB35 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC43 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC43 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC43 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC43 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC43 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GLC63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE43 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE43 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE43 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE53 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GLE63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GLS63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GLS63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GLS63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GLS63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GLS63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GT | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GT | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GT | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GT C | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GT C | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT C | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GT R | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GT R | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT R | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GT S | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG GT S | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG GT S | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT43 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GT53 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT53 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GT53 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG GT63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG GT63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG GT63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG S63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG S63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG S63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG S63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG S63 | 2021 | 1,292,258 |
| MERCEDES-BENZ | AMG S65 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG S65 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG SL63 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG SL63 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG SL63 | 2020 | 1,292,258 |
| MERCEDES-BENZ | AMG SL65 | 2017 | 1,292,258 |
| MERCEDES-BENZ | AMG SL65 | 2018 | 1,292,258 |
| MERCEDES-BENZ | AMG SLC 43 | 2019 | 1,292,258 |
| MERCEDES-BENZ | AMG SLC43 | 2020 | 1,292,258 |
| MERCEDES-BENZ | B 250E | 2017 | 1,292,258 |
| MERCEDES-BENZ | C 300 | 2018 | 1,292,258 |
| MERCEDES-BENZ | C 300 | 2019 | 1,292,258 |
| MERCEDES-BENZ | C 300 | 2020 | 1,292,258 |
| MERCEDES-BENZ | C 300 | 2021 | 1,292,258 |
| MERCEDES-BENZ | C 350 E | 2018 | 1,292,258 |
| MERCEDES-BENZ | C 350 E | 2019 | 1,292,258 |
| MERCEDES-BENZ | C 350 E | 2020 | 1,292,258 |
| MERCEDES-BENZ | C300 | 2016 | 1,292,258 |
| MERCEDES-BENZ | C300 | 2017 | 1,292,258 |
| MERCEDES-BENZ | C350E | 2017 | 1,292,258 |
| MERCEDES-BENZ | CLA 250 | 2018 | 1,292,258 |
| MERCEDES-BENZ | CLA 250 | 2019 | 1,292,258 |
| MERCEDES-BENZ | CLA 250 | 2020 | 1,292,258 |
| MERCEDES-BENZ | CLA 250 | 2021 | 1,292,258 |
| MERCEDES-BENZ | CLA250 | 2016 | 1,292,258 |
| MERCEDES-BENZ | CLA250 | 2017 | 1,292,258 |
| MERCEDES-BENZ | CLS 450 | 2019 | 1,292,258 |
| MERCEDES-BENZ | CLS 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | CLS 450 | 2021 | 1,292,258 |
| MERCEDES-BENZ | CLS 550 | 2018 | 1,292,258 |
| MERCEDES-BENZ | CLS550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | E 300 | 2018 | 1,292,258 |
| MERCEDES-BENZ | E 300 | 2019 | 1,292,258 |
| MERCEDES-BENZ | E 350 | 2020 | 1,292,258 |
| MERCEDES-BENZ | E 350 | 2021 | 1,292,258 |
| MERCEDES-BENZ | E 350 E | 2021 | 1,292,258 |
| MERCEDES-BENZ | E 400 | 2018 | 1,292,258 |
| MERCEDES-BENZ | E 450 | 2019 | 1,292,258 |
| MERCEDES-BENZ | E 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | E 450 | 2021 | 1,292,258 |
| MERCEDES-BENZ | E300 | 2017 | 1,292,258 |
| MERCEDES-BENZ | E400 | 2017 | 1,292,258 |
| MERCEDES-BENZ | E550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | G 550 | 2019 | 1,292,258 |
| MERCEDES-BENZ | G 550 | 2020 | 1,292,258 |
| MERCEDES-BENZ | G550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | G550 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLA 250 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLA 250 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLA 250 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLA 250 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLA 250 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLB 250 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLB 250 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLC 300 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLC 300 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLC 300 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLC 300 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLC 350 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLC 350 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLC 350 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLC300 | 2016 | 1,292,258 |
| MERCEDES-BENZ | GLC300 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLE 350 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLE 350 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLE 350 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLE 350 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLE 350 E | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLE 400 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLE 400 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLE 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLE 450 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLE 550 E | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLE 580 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLE350 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLE400 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLE550E | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLS 450 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLS 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLS 550 | 2018 | 1,292,258 |
| MERCEDES-BENZ | GLS 550 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLS 580 | 2020 | 1,292,258 |
| MERCEDES-BENZ | GLS450 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLS450 | 2019 | 1,292,258 |
| MERCEDES-BENZ | GLS450 | 2021 | 1,292,258 |
| MERCEDES-BENZ | GLS550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | GLS580 | 2021 | 1,292,258 |
| MERCEDES-BENZ | S 450 | 2018 | 1,292,258 |
| MERCEDES-BENZ | S 450 | 2019 | 1,292,258 |
| MERCEDES-BENZ | S 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | S 560 | 2020 | 1,292,258 |
| MERCEDES-BENZ | S 560 | 2021 | 1,292,258 |
| MERCEDES-BENZ | S 560 E | 2019 | 1,292,258 |
| MERCEDES-BENZ | S 560 E | 2020 | 1,292,258 |
| MERCEDES-BENZ | S550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | S550E | 2017 | 1,292,258 |
| MERCEDES-BENZ | S560 | 2018 | 1,292,258 |
| MERCEDES-BENZ | S560 | 2019 | 1,292,258 |
| MERCEDES-BENZ | S600 | 2017 | 1,292,258 |
| MERCEDES-BENZ | S65 AMG | 2017 | 1,292,258 |
| MERCEDES-BENZ | S650 | 2017 | 1,292,258 |
| MERCEDES-BENZ | SL 450 | 2018 | 1,292,258 |
| MERCEDES-BENZ | SL 450 | 2019 | 1,292,258 |
| MERCEDES-BENZ | SL 450 | 2020 | 1,292,258 |
| MERCEDES-BENZ | SL 550 | 2018 | 1,292,258 |
| MERCEDES-BENZ | SL 550 | 2019 | 1,292,258 |
| MERCEDES-BENZ | SL 550 | 2020 | 1,292,258 |
| MERCEDES-BENZ | SL450 | 2017 | 1,292,258 |
| MERCEDES-BENZ | SL550 | 2017 | 1,292,258 |
| MERCEDES-BENZ | SL63 | 2017 | 1,292,258 |
| MERCEDES-BENZ | SLC 300 | 2018 | 1,292,258 |
| MERCEDES-BENZ | SLC 300 | 2019 | 1,292,258 |
| MERCEDES-BENZ | SLC 300 | 2020 | 1,292,258 |
| MERCEDES-BENZ | SLC 43 AMG | 2017 | 1,292,258 |
| MERCEDES-BENZ | SLC 43 AMG | 2018 | 1,292,258 |
| MERCEDES-BENZ | SLC300 | 2017 | 1,292,258 |
| MERCEDES-MAYBACH | GLS 600 | 2021 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 | 2018 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 | 2019 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 | 2020 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 4MATIC | 2018 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 4MATIC | 2019 | 1,292,258 |
| MERCEDES-MAYBACH | S 560 4MATIC | 2020 | 1,292,258 |
| MERCEDES-MAYBACH | S 650 | 2019 | 1,292,258 |
| MERCEDES-MAYBACH | S 650 | 2020 | 1,292,258 |
| MERCEDES-MAYBACH | S550 | 2017 | 1,292,258 |
| MERCEDES-MAYBACH | S600 | 2017 | 1,292,258 |
Source: NHTSA Campaign 21V058000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.