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NHTSA Campaign 21V072000

COMMUNICATION

Issued by Mercedes-Benz USA, LLC · Reported Feb 12, 2021 · 67 vehicles affected

What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ AMG E53 2020 67
MERCEDES-BENZ AMG E63 2018 67
MERCEDES-BENZ AMG GLC43 2019 67
MERCEDES-BENZ AMG GT53 2020 67
MERCEDES-BENZ AMG GTA 2018 67
MERCEDES-BENZ C 300 2018 67
MERCEDES-BENZ C 300 2019 67
MERCEDES-BENZ C300 2017 67
MERCEDES-BENZ CLA 250 2018 67
MERCEDES-BENZ CLA 250 2019 67
MERCEDES-BENZ CLA 250 2020 67
MERCEDES-BENZ CLA250 2017 67
MERCEDES-BENZ CLS 450 2020 67
MERCEDES-BENZ E 300 2018 67
MERCEDES-BENZ E 300 2019 67
MERCEDES-BENZ E 400 2018 67
MERCEDES-BENZ E300 2017 67
MERCEDES-BENZ GLA 250 2017 67
MERCEDES-BENZ GLA 250 2018 67
MERCEDES-BENZ GLA 250 2019 67
MERCEDES-BENZ GLA 250 2020 67
MERCEDES-BENZ GLA 250 2021 67
MERCEDES-BENZ GLC 300 2018 67
MERCEDES-BENZ GLC 300 2019 67
MERCEDES-BENZ GLC 300 2020 67
MERCEDES-BENZ GLC 300 2021 67
MERCEDES-BENZ GLC 350 2019 67
MERCEDES-BENZ GLC300 2017 67
MERCEDES-BENZ GLE 350 2018 67
MERCEDES-BENZ GLE 400 2019 67
MERCEDES-BENZ GLE 450 2020 67
MERCEDES-BENZ GLE350 2017 67
MERCEDES-BENZ GLS450 2017 67
MERCEDES-BENZ S 450 2018 67
MERCEDES-BENZ S550 2017 67
MERCEDES-BENZ S560 2018 67
MERCEDES-BENZ S560 2019 67

Source: NHTSA Campaign 21V072000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.