NHTSA Campaign 22V365000
ELECTRICAL SYSTEM:SOFTWARE
Issued by Mercedes-Benz USA, LLC · Reported May 20, 2022 · 242,722 vehicles affected
What's wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Vehicles affected by this recall
| Make | Model | Year | Units |
|---|---|---|---|
| MERCEDES-BENZ | A 220 | 2019 | 242,722 |
| MERCEDES-BENZ | A 220 | 2020 | 242,722 |
| MERCEDES-BENZ | A 220 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG A35 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG A35 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG C43 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG C43 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG C43 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG C63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG C63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG C63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG CLA35 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG CLA35 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG CLA45 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG CLA45 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG CLA45 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG CLS53 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG CLS53 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG CLS53 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG E53 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG E53 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG E53 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG E63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG E63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG E63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG G63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG G63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG G63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLA35 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLA45 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLA45 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GLA45 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLB35 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLC43 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLC43 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GLC43 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLC63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLC63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GLC63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLE43 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLE53 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLE53 | 2022 | 242,722 |
| MERCEDES-BENZ | AMG GLE63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLE63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GLE63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GLS63 | 2018 | 242,722 |
| MERCEDES-BENZ | AMG GLS63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GLS63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GLS63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GT | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GT | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GT | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GT C | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GT C | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GT C | 2021 | 242,722 |
| MERCEDES-BENZ | AMG GT R | 2019 | 242,722 |
| MERCEDES-BENZ | AMG GT R | 2020 | 242,722 |
| MERCEDES-BENZ | AMG GT S | 2019 | 242,722 |
| MERCEDES-BENZ | AMG S63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG S63 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG S63 | 2021 | 242,722 |
| MERCEDES-BENZ | AMG S65 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG S65 | 2020 | 242,722 |
| MERCEDES-BENZ | AMG SL63 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG SLC43 | 2019 | 242,722 |
| MERCEDES-BENZ | AMG SLC43 | 2020 | 242,722 |
| MERCEDES-BENZ | C 300 | 2018 | 242,722 |
| MERCEDES-BENZ | C 300 | 2019 | 242,722 |
| MERCEDES-BENZ | C 300 | 2020 | 242,722 |
| MERCEDES-BENZ | C 300 | 2021 | 242,722 |
| MERCEDES-BENZ | C300 | 2017 | 242,722 |
| MERCEDES-BENZ | CLA 250 | 2018 | 242,722 |
| MERCEDES-BENZ | CLA 250 | 2019 | 242,722 |
| MERCEDES-BENZ | CLA 250 | 2020 | 242,722 |
| MERCEDES-BENZ | CLA 250 | 2021 | 242,722 |
| MERCEDES-BENZ | CLA250 | 2017 | 242,722 |
| MERCEDES-BENZ | CLS 450 | 2019 | 242,722 |
| MERCEDES-BENZ | CLS 450 | 2020 | 242,722 |
| MERCEDES-BENZ | CLS 450 | 2021 | 242,722 |
| MERCEDES-BENZ | CLS 450 | 2022 | 242,722 |
| MERCEDES-BENZ | E 300 | 2019 | 242,722 |
| MERCEDES-BENZ | E 350 | 2020 | 242,722 |
| MERCEDES-BENZ | E 350 | 2021 | 242,722 |
| MERCEDES-BENZ | E 450 | 2019 | 242,722 |
| MERCEDES-BENZ | E 450 | 2020 | 242,722 |
| MERCEDES-BENZ | E 450 | 2021 | 242,722 |
| MERCEDES-BENZ | G 550 | 2019 | 242,722 |
| MERCEDES-BENZ | G 550 | 2020 | 242,722 |
| MERCEDES-BENZ | G 550 | 2021 | 242,722 |
| MERCEDES-BENZ | GLA 250 | 2017 | 242,722 |
| MERCEDES-BENZ | GLA 250 | 2018 | 242,722 |
| MERCEDES-BENZ | GLA 250 | 2019 | 242,722 |
| MERCEDES-BENZ | GLA 250 | 2020 | 242,722 |
| MERCEDES-BENZ | GLA 250 | 2021 | 242,722 |
| MERCEDES-BENZ | GLB 250 | 2020 | 242,722 |
| MERCEDES-BENZ | GLB 250 | 2021 | 242,722 |
| MERCEDES-BENZ | GLC 300 | 2018 | 242,722 |
| MERCEDES-BENZ | GLC 300 | 2019 | 242,722 |
| MERCEDES-BENZ | GLC 300 | 2020 | 242,722 |
| MERCEDES-BENZ | GLC 300 | 2021 | 242,722 |
| MERCEDES-BENZ | GLC 350 | 2019 | 242,722 |
| MERCEDES-BENZ | GLC 350 | 2020 | 242,722 |
| MERCEDES-BENZ | GLE 350 | 2018 | 242,722 |
| MERCEDES-BENZ | GLE 350 | 2019 | 242,722 |
| MERCEDES-BENZ | GLE 350 | 2020 | 242,722 |
| MERCEDES-BENZ | GLE 350 | 2021 | 242,722 |
| MERCEDES-BENZ | GLE 350 | 2022 | 242,722 |
| MERCEDES-BENZ | GLE 400 | 2019 | 242,722 |
| MERCEDES-BENZ | GLE 450 | 2020 | 242,722 |
| MERCEDES-BENZ | GLE 450 | 2021 | 242,722 |
| MERCEDES-BENZ | GLE 450 | 2022 | 242,722 |
| MERCEDES-BENZ | GLE 580 | 2020 | 242,722 |
| MERCEDES-BENZ | GLE 580 | 2021 | 242,722 |
| MERCEDES-BENZ | GLS 450 | 2018 | 242,722 |
| MERCEDES-BENZ | GLS 450 | 2019 | 242,722 |
| MERCEDES-BENZ | GLS 450 | 2020 | 242,722 |
| MERCEDES-BENZ | GLS 450 | 2022 | 242,722 |
| MERCEDES-BENZ | GLS 550 | 2019 | 242,722 |
| MERCEDES-BENZ | GLS 580 | 2020 | 242,722 |
| MERCEDES-BENZ | GLS450 | 2017 | 242,722 |
| MERCEDES-BENZ | GLS450 | 2019 | 242,722 |
| MERCEDES-BENZ | GLS450 | 2021 | 242,722 |
| MERCEDES-BENZ | GLS580 | 2021 | 242,722 |
| MERCEDES-BENZ | S 450 | 2019 | 242,722 |
| MERCEDES-BENZ | S 450 | 2020 | 242,722 |
| MERCEDES-BENZ | S 500 | 2021 | 242,722 |
| MERCEDES-BENZ | S 560 | 2020 | 242,722 |
| MERCEDES-BENZ | S 580 | 2021 | 242,722 |
| MERCEDES-BENZ | S560 | 2019 | 242,722 |
| MERCEDES-BENZ | SL 450 | 2019 | 242,722 |
| MERCEDES-BENZ | SL 450 | 2020 | 242,722 |
| MERCEDES-BENZ | SL 550 | 2019 | 242,722 |
| MERCEDES-BENZ | SL 550 | 2020 | 242,722 |
| MERCEDES-BENZ | SLC 300 | 2019 | 242,722 |
| MERCEDES-BENZ | SLC 300 | 2020 | 242,722 |
| MERCEDES-MAYBACH | GLS 600 | 2021 | 242,722 |
| MERCEDES-MAYBACH | S 650 | 2019 | 242,722 |
| MERCEDES-MAYBACH | S 650 | 2020 | 242,722 |
Source: NHTSA Campaign 22V365000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.