2019 MERCEDES-BENZ CLA 250

6 recalls, 27 complaints

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to t... Read more

Consequence

A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of N... Read more

2,976 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model de... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Ow... Read more

242,722 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 C... Read more

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contac... Read more

15,096 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

COMMUNICATION

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-201... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. M... Read more

67 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod... Read more

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

1,292,258 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.

Consequence

In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.

5 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

27 total complaints 2 crashes 2 injuries

Top Reported Components

Component	Complaints
ENGINE	3
POWER TRAIN	2
WHEELS	2
ELECTRICAL SYSTEM	2
COMMUNICATION	2
SUSPENSION	2
STRUCTURE:BODY	2
UNKNOWN OR OTHER	2
SERVICE BRAKES	2
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	1

Incident date: Mar 6, 2026

As I was entering [XXX] between [XXX] and [XXX] the check engine light came on and a warning about finding a service charging station. The accelerator then stopped working, the car stalled out and I was unable to drive the vehicle. Thankfully, I was able to navigate the car to the breakdown la... Read more

Incident date: Feb 7, 2026

My 2020 Ram 1500 equipped with the 5.7L HEMI eTorque system has experienced repeated failures of the charging system due to the belt starter generator (BSG) / 48-volt hybrid system. The vehicle has shut off unexpectedly while driving in traffic, resulting in sudden loss of engine power and loss of ... Read more

Incident date: Jan 21, 2026

Truck went into limp mode. Would not shift. Stayed in one gear and would not back up. The truck basically downshifted from 8th to 2nd gear, causing me to lock up the brakes and almost lose control. Several warning lights on the dash. It's been at a transmission shop for over 3 weeks. They are having... Read more

Incident date: Nov 23, 2025

Vehicle is experiencing a breakdown in chassis with the failure of at least one rear selfleveling shock absorber on the right rear suspension of the vehicle and possibly the same condition exists on the left rear suspension. Concern exists for the shock absorber mount to completely become detached f... Read more

Incident date: Nov 23, 2025

Escalating Safety Concern – Loud Clunking, Thumping, and Cracking from Front Axle at Low Speeds We are long-time loyal customers and currently own four identical Mercedes-Benz models. Unfortunately, one of our vehicles, a 2021 mb glb250 has recently developed severe clunking, thumping, and loud c... Read more

Incident date: Nov 10, 2025

The vehicle brake pad warning light went on before 15K miles. The dealership and manufacturer have indicated that the design of the 2023 long wheel base model causes the OEM brakes pads to wear through at an accelerated rate. They are replacing them with a different model though nor covering the rep... Read more

Incident date: Nov 10, 2025

My electronic tailgate latches failed while I was driving down the road, I was towing a trailer, the tailgate got pinned between the tongue of the trailer and the jack, below I will provide pictures of both my damaged tailgate and trailer, i know there was a recall on this problem, that problem has ... Read more

Incident date: Sep 14, 2025

My Service AWD light came on. I had the system checked in February of 2025. I was informed it was a bad PTU system. My car makes a clunking then whining noise when driving. It cannot go over 55 mph before losing power. My VIN doesn’t come up in the recall list but it has the same diagnostic issues... Read more

Incident date: Nov 29, 2024

The driver side front headlight bearing has failed. Noticed after 43K miles driven. This is a known failure due to a manufacturing defect (see technical bulletin issued by Mazda) however they won't cover the repair (~$1700) beyond 36,000 miles or 36 months. This is a manufacturer known safety iss... Read more

Incident date: Jan 3, 2025

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the vehicle went into LIMP Mode and inadvertently lost motive power. The contact was able to pull... Read more

Incident date: Aug 19, 2024

7 year old car with less than 90k miles is going to new a new transmission at the cost of $8.1k. Very unacceptable from Ford this needs to get look into. So many people on forums are having same issue right outside of warranty coverage ending. There is even a potential lawsuit out there.

Incident date: May 15, 2024

There is an obvious gap in the lining of the rear upper left corner of the trim that attaches the back windshield to the top and the car and rear door. I have photos included the dealership admitted to it not existing on their other models from that year and that I was correct although they could do... Read more

Incident date: Jan 19, 2024

The radio will make a loud popping static noise that is louder than a gun shot. Damaging to my ears and children.

1 injured

Incident date: Dec 9, 2023

While exiting slowly from the parking lot, the Toyota started to make a beeping alarm noise, then suddenly lurched forward. Applying the brake had no effect, and the car accelerated across the LRT tracks, climbed onto the passenger platform, and only stopped when it collided with an electrical box t... Read more

Crash

Incident date: Nov 15, 2023

The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the message "High Temperature - Stop Engine" was displayed. The contact pulled to the side of the road and turned off the vehicle temporarily. The contact stated that she restarted the vehicle and was able to continue driv... Read more

Incident date: Jun 2, 2022

Purchased a set of 4 custom built forged aluminum wheels for 2017 Ford F350. They currently have less than 5k miles on them. The 1st wheel cracked in the center of the wheel only after a few months of purchase & less than 500 miles, the 2nd wheel cracked in the center of the hoop last year 2022, n... Read more

Incident date: Jul 31, 2023

Vehicle is terrible. Truck is in the shop every 2-3 months due to engine or electrical issues and constantly causing me hundreds if not thousands of dollars every time. I will never buy a Nissan product ever again.

Incident date: Feb 20, 2023

Dear National Highway Traffic Safety Administration, I am writing to bring to your attention a serious safety issue that I experienced while driving my Tesla Model S 2015 on Freeway 680 in [insert location]. On 2/27/2023], the left rear wheel of my car suddenly dropped, causing a dangerous and pote... Read more

Incident date: May 1, 2022

The contact owns a 2019 Mercedes Benz CLA250. The contact received a notification for NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available.... Read more

Incident date: May 1, 2022

Incident date: Jun 6, 2022

The contact owns a 2019 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceede... Read more

Incident date: Jun 6, 2022

Incident date: Aug 24, 2021

The contact owned a 2019 Mercedes Benz CLA250. The contact stated that while driving into the parking garage the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the vehicle and crash into a brick wall and a parked vehicle. During the incident, the driver su... Read more

Crash 1 injured

Incident date: Feb 2, 2021

I HAVE HAD THIS VEHICLE FOR A YEAR AND A HALF AND I DON'T DRIVE IT MUCH. THE VEHICLE HAS 12,000 MILES ON IT AND I'M A VERY CAREFUL DRIVER. I VERY RARELY HIT ANY POTHOLES AND HAVE NEVER BEEN INVOLVED IN AN ACCIDENT. AFTER MY TIRE KEPT LOSING AIR, I TOOK IT TO THE DEALERSHIP TO FIND OUT THAT NOT ONLY ... Read more

Incident date: Nov 13, 2019

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. WHILE DRIVING 65-70 MPH, AN ABNORMAL EXPLOSIVE SOUND WAS HEARD. THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE SUN ROOF WAS NOT IMPACTED BY ROAD DEBRIS AT THE TIME OF THE FAILURE. MERCEDES-BENZ... Read more

Incident date: Apr 10, 2019

TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE "FRONT LEFT MALFUNCTION" AND "SERVICE REQUIRED" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PARK PLACE MOTOR CARS MER... Read more

Incident date: Apr 10, 2019

MERCEDES-BENZ CLA 250 - All Years Overview

Complete safety history for the MERCEDES-BENZ CLA 250 across all model years (2018, 2021).

31 Total Recalls

142 Total Complaints

0 Investigations

11 Reported Crashes

1 Reported Fires

2 Reported Deaths

MERCEDES-BENZ CLA 250 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	0	3	View
2024	0	5	View
2023	0	7	View
2022	0	2	View
2021	5	11	View
2020	11	32	View
2019 (current)	6	27
2018	9	55	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
AMG GLC43	920	42	View
AMG GLE63	903	11	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2019 MERCEDES-BENZ CLA 250

Complaint Statistics

Top Reported Components

MERCEDES-BENZ CLA 250 - All Years Overview

MERCEDES-BENZ CLA 250 - Year by Year

Other MERCEDES-BENZ Models