2020 MERCEDES-BENZ CLA 250
11 recalls, 31 complaints
26V481000 Jul 24, 2026
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to d... Read more
Consequence
A vehicle rollaway increases the risk of a crash or injury.
Remedy
Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning J... Read more
23V732000 Nov 1, 2023
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection ga... Read more
Consequence
Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
Remedy
Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
22V365000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model de... Read more
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Ow... Read more
22V232000 Apr 8, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not disp... Read more
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
21V989000 Dec 17, 2021
STEERING:ELECTRIC POWER ASSIST SYSTEM
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Consequence
A sudden loss of power steering assist can increase the risk of a crash.
Remedy
A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.
21V961000 Dec 13, 2021
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the... Read more
Consequence
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy
Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
21V354000 May 14, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX m... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
21V072000 Feb 12, 2021
COMMUNICATION
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-201... Read more
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. M... Read more
21V058000 Feb 5, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod... Read more
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
20V089000 Feb 14, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument clus... Read more
Consequence
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
19V685000 Sep 27, 2019
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Defect Description
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.
Complaint Statistics
31 total complaints
3 crashes 4 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 3 |
| POWER TRAIN | 3 |
| UNKNOWN OR OTHER | 3 |
| STEERING | 3 |
| ENGINE | 3 |
| SERVICE BRAKES | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| EXTERIOR LIGHTING | 1 |
| BACK OVER PREVENTION: WARNINGS | 1 |
| WHEELS | 1 |
UNKNOWN OR OTHER
Apr 10, 2026
Incident date: Mar 10, 2026
Regarding this recall notice 26S09/26V124 This camein the mail Friday, 3 days to late to prevent a accident. On that previous Tuesday, while backing out of the garage in full sunshine I backed straight into my wife's vehicle parked to the side. No warning sensors, no alarms. Progressive insurance... Read more
Crash
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 25, 2026
Incident date: Jun 2, 2025
While backing at low speed in a residential driveway, the vehicle struck a parked car causing significant damage. No ADAS safety systems activated: reverse automatic braking did not engage, no parking sensor warnings sounded, no audible or visual alerts occurred. The vehicle made no attempt to slow ... Read more
Crash
SERVICE BRAKES
Sep 12, 2025
Incident date: Apr 9, 2025
when going over roughts that are considered rough the abs braking system does not engage and I have multiple times of almost hitting the vehicle in front of me cause the abs are multiapplying but not stopping in a normal time, instead the distance is longer...this only happens on rough roads current... Read more
STEERING
Sep 12, 2025
Incident date: Apr 9, 2025
Often when making a gradual turn such as exiting an interstate onto the off ramp, the steering wheel will stick/lock at the 3 o clock position. This requires considerable force to return the wheel to the 12 o clock and straight position. I took it into the dealership and they found nothing wrong but... Read more
STEERING
May 12, 2025
Incident date: Dec 1, 2024
The contact owns a 2014 Ram 1500. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an in... Read more
POWER TRAIN
Jan 3, 2025
Incident date: Apr 19, 2024
Transmission gets stuck in 3rd or sometimes 5th gear when in Drive. Shifting to 1, 2, or M does nothing; shifting from Neutral to Reverse or Drive creates a large clunk and lunge. It seems to be the same issue as the 2014 F-150 & Expedition 6R80 transmission recall and is so common that it took no ... Read more
POWER TRAIN
Sep 16, 2024
Incident date: May 22, 2024
Vehicle sudden loss of power 3x in 3 months. Van has known recall for loss of power/possible transmission problem. Traveling 30-50mph for 20 minutes, start of morning temps 70 degrees, recall warranty (update was software to warn driver of power loss on screen) done and 1 month later began power l... Read more
POWER TRAIN
May 10, 2024
Incident date: Jan 11, 2024
After driving the car about 5 miles at about 10 miles per hour while decelerating the transmission shifted into neutral requiring me to need to pull over to the side of the road, put the car in park, turn it off and back on again, this has now happened 3 times in the span of about 1 week.
VEHICLE SPEED CONTROL
Feb 17, 2024
Incident date: Nov 1, 2023
Switching gears is weird sometimes and sport plus mode revs engine
ENGINE
Feb 17, 2024
Incident date: Nov 1, 2023
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to ... Read more
SERVICE BRAKES
Feb 17, 2024
Incident date: Nov 1, 2023
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to ... Read more
STRUCTURE:BODY
Jan 29, 2024
Incident date: Jan 29, 2024
February 2023 the Fiat breaks and transmission locked up and all of the lights on the dashboard started flashing in the middle of the road. filed claim with geico. turned out to be a leak somewhere in the body frame of the car which leaked water into the RF module of the car causing water damage ins... Read more
ENGINE
Jan 29, 2024
Incident date: Jan 29, 2024
I have 2019 Outback Subaru. I just paid 5k to get the cam carrier fixed in November, now i am being told my motor is going out and i have to get additional work done to the cam carrier. I got my car in October of 2019 with 3/miles, my car has a little of 91k miles. Why do i have to come out my pock... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 25, 2023
Incident date: Jul 20, 2023
Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as ... Read more
ELECTRICAL SYSTEM
Jul 25, 2023
Incident date: Jul 20, 2023
Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as ... Read more
FUEL/PROPULSION SYSTEM
Apr 28, 2023
Incident date: Apr 27, 2023
Codes P0300 P0301 P0316 - My son was driving and approached a red light - his car began to idle rough and check engine light came on. Instructed him to park the car and we towed to a local mechanic. Cylinder 1 was misfiring and also had a mix of oil, fuel and possibly coolant in Cylinder 1. App... Read more
ENGINE
Apr 28, 2023
Incident date: Apr 27, 2023
Codes P0300 P0301 P0316 - My son was driving and approached a red light - his car began to idle rough and check engine light came on. Instructed him to park the car and we towed to a local mechanic. Cylinder 1 was misfiring and also had a mix of oil, fuel and possibly coolant in Cylinder 1. App... Read more
WHEELS:LUGS/NUTS/BOLTS/STUDS
Apr 28, 2023
Incident date: Apr 27, 2023
The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for routine service and the mechanic discovered that the lug nuts on all four wheels had swollen and the factory lug tool could not be used to remove the lug nuts. The cause of the failure was not dete... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 9, 2023
Incident date: Jan 1, 2023
The car was suddenly stopped by the automatic braking system at a time when there was nothing else around me and I was moving forward under normal driving conditions. This happened during acceleration around 20-25 mph. Thankfully, there was no one behind me as that might have caused a rear end coll... Read more
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Jan 9, 2023
Incident date: Jan 1, 2023
The vechicle was recalled for door locks that failed to work. Within weeks 3 of the automatic windows failed. One of the windows won't stay closed and can be easily opened by anyone simply pressing on the window and pushing it down. Its impossible to lock the vehicle for protection. The other wi... Read more
STEERING
Dec 7, 2022
Incident date: Nov 29, 2022
The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa... Read more
1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 7, 2022
Incident date: Nov 29, 2022
The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa... Read more
1 injured
AIR BAGS
Dec 7, 2022
Incident date: Nov 29, 2022
The system that appeared to malfunction is the front airbags sensors. I drove past an accident on the freeway the left by some rocks/debris in the road. I steered away from the rocks avoiding my tires, however, both of my front airbags deploy as if i collided with something. This has completely disa... Read more
1 injured
WHEELS
Apr 8, 2022
Incident date: Mar 26, 2022
The vehicle experienced a blowout of both tires on the drivers side while driving at high speeds on the highway. The sidewalls of both tires ruptured, causing the driver to lose control of the vehicle and wreck the suspension. This accident occured on March 26, 2022 (pending repair invoice). A simil... Read more
Crash
BACK OVER PREVENTION: WARNINGS
Mar 28, 2022
Incident date: Mar 18, 2022
unknown
UNKNOWN OR OTHER
Mar 28, 2022
Incident date: Mar 18, 2022
unknown
UNKNOWN OR OTHER
Mar 25, 2022
Incident date: Mar 25, 2022
manufacturer has failed to remedy this safety recall for my vehicle in a timely manner
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mar 2, 2022
Incident date: Feb 18, 2022
The contact owns a 2020 Mercedes-Benz CLA250C. The contact stated while driving approximately 75 MPH, he heard an explosion and saw that the panoramic sunroof had shattered. The contact stated no warning light was illuminated. The contact was injured by the glass with small cuts on arms and hands. T... Read more
1 injured
EXTERIOR LIGHTING
Aug 13, 2020
Incident date: Aug 13, 2020
MULTIPLE ELECTRICAL FAILURES, INDEPENDENT SENSORS FAILED PREMATURELY. AIR BAGS SENSOR, DISTANCE RADAR SENSOR, MICROPHONE SENSOR, AMBIENT LIGHTING FAILS INTERMITTENTLY, AUDIO FAILS INTERMITTENTLY, AC FAILS INTERMITTENTLY, AND ENGINE TURNS OFF RANDOMLY. POSSIBLE DEFECTIVE BODY CONTROL MODULE FAILURE O... Read more
ELECTRICAL SYSTEM
Aug 13, 2020
Incident date: Aug 13, 2020
MULTIPLE ELECTRICAL FAILURES, INDEPENDENT SENSORS FAILED PREMATURELY. AIR BAGS SENSOR, DISTANCE RADAR SENSOR, MICROPHONE SENSOR, AMBIENT LIGHTING FAILS INTERMITTENTLY, AUDIO FAILS INTERMITTENTLY, AC FAILS INTERMITTENTLY, AND ENGINE TURNS OFF RANDOMLY. POSSIBLE DEFECTIVE BODY CONTROL MODULE FAILURE O... Read more
ELECTRICAL SYSTEM
Feb 29, 2020
Incident date: Feb 28, 2020
I SIGNED A LEASE AGREEMENT WITH A MERCEDES-BENZ DEALER ON A 2020 CLA 250 4MATIC CAR. HOWEVER, DUE TO A PENDING RECALL, THE DEALER CANNOT DELIVER THE CAR TO ME (AFTER A WEEK OF SIGNING THE LEASE CONTRACT) BECAUSE MERCEDES-BENZ USA INSTRUCTS THEM TO HOLD THE CAR BEFORE THE RECALL ISSUE IS FIXED. I SEA... Read more
MERCEDES-BENZ CLA 250 - All Years Overview
Complete safety history for the MERCEDES-BENZ CLA 250 across all model years (2018, 2021).
31
Total Recalls
137
Total Complaints
0
Investigations
13
Reported Crashes
2
Reported Fires
2
Reported Deaths