2018 MERCEDES-BENZ CLA 250

9 recalls, 54 complaints

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to t... Read more

Consequence

A detached roof panel can become a road hazard, increasing the risk of a crash.

Remedy

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of N... Read more

2,976 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model de... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Ow... Read more

242,722 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 C... Read more

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contac... Read more

15,096 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

COMMUNICATION

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-201... Read more

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. M... Read more

67 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle mod... Read more

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

1,292,258 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.

Consequence

In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.

Remedy

MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.

129 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

EXTERIOR LIGHTING:TAIL LIGHTS

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.

Consequence

Reduced visibility increases the risk of crash.

Remedy

MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall began April 5, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030009.

12 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

Defect Description

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz CLA250, CLA250 4Matic, and CLA45 AMG 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.

Consequence

If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.

Remedy

MBUSA will notify owners, and dealers will replace the front passenger seat cushion, free of charge. The recall began January 2, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120001.

86 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

AIR BAGS:FRONTAL

Defect Description

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe... Read more

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Remedy

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

495,290 vehicles affected

Manufacturer: Mercedes-Benz USA, LLC.

Complaint Statistics

54 total complaints 6 crashes 1 fires 35 injuries 2 deaths

Top Reported Components

Component	Complaints
ENGINE	8
ELECTRICAL SYSTEM	6
STEERING	6
UNKNOWN OR OTHER	5
AIR BAGS	3
SEATS	2
VEHICLE SPEED CONTROL	2
SERVICE BRAKES	2
STRUCTURE:BODY	2
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	2

Incident date: Jul 9, 2026

After a hard impact car continued to go then when came to a stop the air bags deployed which resulted in injuring my left arm

Crash 1 injured

Incident date: Jan 1, 2023

Water coming into the car through the floor

Incident date: Feb 23, 2026

The instrument cluster gauges start giving in accurate information and the whole dash start turning on and off. I found hundreds of people posting complaints about this issue with the 2018 mercedes cla 250 but mercedes refuses to acknowledge this issue and put out a recall probably out of greed and ... Read more

Incident date: Dec 24, 2025

While traveling at highway speeds, we experienced a check engine lights with loss of power. After carefully pulling off of the highway, we stopped at a gas station where the engine ultimately stalled. Upon attempting restart, the engine cranked twice and then stopped. Trying to start the engine aga... Read more

Incident date: Oct 22, 2025

Took vehicle to dealership to have recall 19V075 completed. Dealership informed me that Ford motor company will only replace the Multi- Frame part in the transmission that contains the OSS sensor if the vehicle is not older than 10yrs and 150,000 miles. The service advisor at the dealership informed... Read more

Incident date: Oct 31, 2025

This is a follow up for complaint #11693742 issued on October 16, 2025. I picked up my car from the dealership (Jim Ellis Alfa Romeo Atlanta) after the nearly $5k repair that they stated was due to an Oil Pump failure not the Fuel Pump failure as indicated by the Stellantis Recall, only to find th... Read more

Incident date: Aug 23, 2025

The tires were installed on 8.22.2025 and on the following Thursday, August 28, 2025, all of the tires had low pressure. I returned to the Orange City, FL Tire Kingdom per the managers' (Brittany) request and the mechanic filled all of the tires and said that they were not completely filled when t... Read more

Incident date: Aug 10, 2025

Started the car this morning and received 5 warning messages: Auto High-Beam Problem Road Departure Mitigation System Problem Collision Mitigation System Problem Lane Keeping Assist Problem Adaptive Cruise Control Problem Car has ~34,000 miles and is in pristine condition. I am guessing this is a f... Read more

Incident date: Jul 27, 2025

Monday, July 21st, 2025. 4 pm …On the freeway, in the mountains, while I was driving at 75 mph, on the 2nd lane from the left on a 5 lane freeway, the car’s electrical system suddenly died, I lost all power, all acceleration, EVERYTHING shut down, and ELECTRICAL MALFUNCTION, LIMITED VEHICLE PERF... Read more

Incident date: Jun 17, 2025

My ABS, traction control and Emergency brake dash lights are on. When I researched the problem it did show a recall on the ABS control module and wiring harness from certain 2015 Dodge Journeys. I did take my car to a dodge dealership and they did confirm the ABS module needs to be replaced but they... Read more

Incident date: Apr 7, 2025

Engin failure

Incident date: Jan 1, 2025

The release adjuster has quit working. Nuna refuses to help. They have no ETA on replacement parts but want me to discontinue using it and aren’t providing any additional help.

Incident date: Jan 1, 2025

En un accidente de auto los airbag no me abrieron y el accidente fue perdida total . Segundos antes la transmicion no me cogia los cambios.

Crash 30 injured

Incident date: Jan 9, 2025

The contact owns a 2020 Volvo XC90. The contact stated that after plugging in the charger to the vehicle, the cable charger started blinking red. The contact had to jumpstart the vehicle to open the doors. The blinking red light on the cable charger had not stopped blinking. The contact related the ... Read more

Incident date: Dec 3, 2024

Sitting still at intersection of Florida Avenue by US Post Office back window just shattered. No object found inside car. No indication it was hit by anything. Just spontaneously shattered.

Incident date: Jan 12, 2025

The contact owns a 2020 Ford F-450. The contact stated while driving 70 MPH, the vehicle vibrated and the vehicle briefly lost motive power. The vehicle returned to normal functionality once the accelerator pedal was depressed. The vehicle was taken to the dealer, who diagnosed a failure with the po... Read more

Incident date: Dec 5, 2023

The contact owns a 2020 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V148000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated when the vehicle was taken to the dealer, the contact was informed that the parts to perform... Read more

Incident date: Dec 5, 2023

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The... Read more

Incident date: Dec 5, 2023

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more

Incident date: Nov 18, 2024

Received a sign on my car 4 times- front right safety restraint system fault All 4 times I have taken my car to get serviced for them to fix it but still sign returned 4 times total.

Incident date: Oct 25, 2024

NHTSA Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however... Read more

Incident date: Oct 25, 2024

THE VEHICLE WHEN IN MOTION SUDDENLY TURNS OFF BY ITSELF PUTING ME AND OTHER DRIVERS AROUND IN DANGER. THEN, WHEN DRIVING THE STEERING FEELS LIKE LOOSING CONTROL. AND I TOOK IT TO THE MECHANIC TO CHECK ON IT AND HE DETECTED A STEERING WHEEL PROBLEM AND THERE'S NO WARNING LIGHTS. ALSO, MY CAR FEELS... Read more

Incident date: Jul 1, 2024

While utilizing cruise control on the PA Turnpike, the check engine light flashed on and the Sorento began to lose speed. The cruise control was attempting to compensate and pushing at 100% power, however the speed continued to decrease. We turned off cruise control and still were unable to increa... Read more

Incident date: Sep 2, 2024

while driving N on hwy 75 in Dallas, I was traveling at posted speed- 70- in the 2nd of 4 lanes when I was passed on either side by cars 10-15 mph faster than me. they passed almost exactly at the same time. This confused the cars auto breaking feature. The lane ahead was clear for over 100 yrds. M... Read more

Incident date: Oct 1, 2023

The manufacturer of Kia has not resolve the fire issue to the vehicles. The recall has not be looked into or updated since letter in 2022. I’ve asked multiple Kia reps when the recall will be handled and was told there is no remedy. This recall is super dangerous and is a liability when driving on... Read more

Incident date: Feb 20, 2024

I have an ongoing issue with my Ram pick up, granted it's not a safety issue but an known issue by Chrysler. My issue is with the radio delaminating. Again it's a known issue so well know that when I described the issue the tech behind the desk called out a diagnosis without even going into the ve... Read more

Incident date: Feb 20, 2024

I have 33,000 miles on the vehicle and the check engine light came on. The code P052e came up Positive Crankcase Ventilation Regulator Valve Performance. I’m reading that many people have the same issue but there is no recall. Is there anything that can be done?

Incident date: Feb 20, 2024

There is known issue with the ABS Modulator with this gen Honda Accord. I believe the affected years are 2013-2017. The selenoid for the ABS module goes bad and the light in the attached photo comes on. Basically, the soldering for the tinny modulator wires comes off. Honda sells the at for $2300 ... Read more

Incident date: Nov 1, 2023

Unknown- Vehicle left the highway and crashed into a tree in a ravine and then was fully engulfed in flames. Both occupants were DOA after the fire was put out.

Crash Fire 2 deaths

Incident date: Nov 28, 2023

While driving my car the steering went out causing a huge safety issue and making my car un drivable. Has a CSP 15N01 through Ford Motor Company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cos... Read more

Incident date: Nov 28, 2023

2024 Buick Envista: My driver side mirror vibrates when driving above 50-55 mph. The housing itself does not vibrate or shake. My passenger side mirror does not vibrate. I can see the traffic behind me but the lights apear fuzzy when when it’s dark outside. I had it at the dealership today (1... Read more

Incident date: Jul 4, 2023

While entering a parking spot my car suddenly accelerated and crashed into the wall in front of me in spite of my pushing my brakes 100%. The car never went into the automatic braking system before I applied the brakes, the seat belt never engaged and the air bags on the driver's side did not deplo... Read more

Crash 1 injured

Incident date: Jul 4, 2023

Dealing with intermittent service brake system messages for over a year now. Light is constant now which means my ABS / anti skid/ and cruise control no longer function. Believe this is the ongoing HCU / ABS module known issue. Frustrating going into the winter months with such a heavy vehicle an... Read more

Incident date: Nov 2, 2023

I was driving my 2023 Tesla Model Y northbound on Interstate 69 in Indiana near the 219 mile marker. The time was around 9:30 P.M. My speed was approximately 70 MPH. I was using what Tesla calls "Traffic-Aware Cruise Control". All of a sudden and with warning, my vehicle braked extremely hard, sl... Read more

Incident date: Aug 30, 2023

The contact owns a 2014 Ram 1500. The contact stated that after restarting the vehicle, the message “Power Steering Failure” was displayed, and the steering wheel was very difficult to turn in either direction. The vehicle was taken to the local dealer who diagnosed that the steering rack was fa... Read more

Incident date: Jul 1, 2022

At about 30,000k miles, began to hear a creak/pop sound when opening and closing the front d/s door. This past weekend, at about 30,075 miles, there was a loud noise when opening and closing the door, and noted that 3 spot welds appear to have popped and pulled through the sheet metal. These held ... Read more

Incident date: Jul 1, 2022

I have the already mention over internet forums as a STICKY WHEEL STEERING After half an hour more or less the steering wheel becomes resistant to move to do little adjustments and keep my driving strait, driving slow or at speed, does it. Is safety hazard because is like a stuck steering always tak... Read more

Incident date: Jul 1, 2022

SUNROOF TRIM SEAL LOOSE, The rubber seal/trim catching under the sunroof glass.

Incident date: May 18, 2023

Lifter failure happened while traveling home from Florida to SC. I was towing a vehicle and barely made it home. Having to drive at low speeds on the interstate put me at risk for accident. Now that I’m home I’m losing money because I have been unable to work due to not being able to drive the t... Read more

Incident date: Nov 28, 2022

The contact owns a 2018 Ford Ecosport. The contact stated while driving at various speeds, the vehicle began to jerk and stalled. There was no warning light illuminated. The contact veered to the side of the road. The contact restarted the vehicle and continued driving; however, the failure recurred... Read more

Incident date: Nov 28, 2022

The steering wheel gets stuck/locks up and takes more than normal steering force to maneuver. It occurs at higher speeds, and makes steering feel choppy. It feels unsafe.

Incident date: Oct 1, 2021

While exiting a hospital parking deck, after driving for approximately 15 to 20 seconds, the car began to accelerate to an uncontrollable rate of speed on its own. The Tesla crashed into a parked car which was then pushed into two other parked cars. The Tesla and at least the first car hit are tota... Read more

Crash 2 injured

Incident date: Jun 9, 2022

Back up camera stop working. Putting gear on reverse does not prompt the camera screen. Called Dealer if there is a recall. No recall for this issue and not covered. Read online article that 2018 CLA 250 are effected by this software error(issue). Want to get it fixed because this is a safety issu... Read more

Incident date: Jun 9, 2022

Incident date: Dec 12, 2020

The contact owns a 2018 Mercedes-Benz CLA250. The contact stated while driving at various speeds, there was a ticking sound coming from the steering wheel. Additionally, there was a knocking sound coming from the front end of the vehicle. The vehicle was taken to the local dealer who diagnosed that ... Read more

Incident date: Dec 12, 2020

Incident date: Apr 9, 2021

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF ATLANTA NORTHEAST (1705 BOGGS RD NW, DULUTH, GA 30... Read more

Incident date: Apr 9, 2021

Incident date: Sep 10, 2018

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE TIRES SLOWLY STARTED TO LOSE AIR. THE CONTACT STATED THAT THE RIMS WERE CRACKED. THE CONTACT STATED THE LOW TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ O... Read more

Incident date: Aug 17, 2020

NHTSA CAMPAIGN NUMBER: 19V130 REPEATED WARNING MESSAGES THAT PASSENGERS SIDE SEAT IS NOT LOCKED IN PLACE IN ADDITION TO BACK REAR SEATS MOST RECENTLY AUGUST 17, 2020. SEATS FAILS TO LOCK AFTER BEGIN USED (MOVED FORWARD TO ACCESS BACK SEAT) AND MUST BE REPEATEDLY SLAMMED INTO PLACE BEFORE THE WA... Read more

Showing 50 of 54 complaints.

MERCEDES-BENZ CLA 250 - All Years Overview

Complete safety history for the MERCEDES-BENZ CLA 250 across all model years (2018, 2021).

31 Total Recalls

137 Total Complaints

0 Investigations

13 Reported Crashes

2 Reported Fires

2 Reported Deaths

MERCEDES-BENZ CLA 250 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	0	3	View
2024	0	5	View
2023	0	7	View
2022	0	2	View
2021	5	8	View
2020	11	31	View
2019	6	27	View
2018 (current)	9	54

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
AMG GLC43	920	42	View
AMG GLE63	903	11	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2018 MERCEDES-BENZ CLA 250

Complaint Statistics

Top Reported Components

MERCEDES-BENZ CLA 250 - All Years Overview

MERCEDES-BENZ CLA 250 - Year by Year

Other MERCEDES-BENZ Models