2018 LAND ROVER RANGE ROVER SPORT

Coolant leak due to poorly made plastic part above the supercharger. High risk of fire and overheating due to land rover's poor design. OEM unwilling to help.

The engine coolant pipe cross over on top of the engine and the the one in the rear are made of plastic and is a known failure point. One simple search and it is known that its a super common problem that should be recalled and fixed. This is an engineering oversight and cost the car owner over $3000 in repairs if they are lucky to catch it before it destroys the engine.

I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with

I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with

I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, In 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the Discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 Owner Loyalty Certificate (OLC) by Molly B. of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover Buckhead, in May 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, Cole Eidson, who sent me a message on Tuesday, May 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with

Consistent coolant leak

Driving on interstate the coolant level low light went off and started blowing hot steam from underneath the hood the hood. Running 70 on the interstate and now couldn’t see due to the steam. I luckily maneuvered out of traffic and limped to exit. Very easily could have been a 10 car pile up. Got the car to a mechanic and it had a plastic quick connect on a hose break. There are no metal clamps as backup and the mechanic said that these run on very high water pressure and those plastic quick connect clamps are huge problems because they can’t hold the pressure with the slightest defect and there are no metal clamps to securely hold. I had the hose replaced. Speak to any Land Rover mechanic and you will immediately learn how many problems people are having with this issue. Seeing how many claims are made around the cooling system, plastic quick connectors, main hose under the supercharger causing so many issues with no warning, I pray someone looks in to this issue and makes Land Rover fix these issues. It is truly a miracle this did not cause a major accident.

I recently purchased this car 2-3 weeks ago. The control center screens go out with no rhyme or reason as to why. When this happens, controls of the vehicle are no longer accessible and the safety cameras/safety sensors no longer visible nor alert to pedestrians and other points of collision. This is extremely dangerous when it happens while using those safety features. There is never a warning and it can happen anytime. I can not make it happen, it just happens and when it does, it puts many in danger. The car can be inspected and has not been by anyone. The car has approx 56,000 miles. This has happened two times since purchasing it. I have been told this was an issue on this model and there was a recall at some point for some VINs, but from what I can tell, not mine, but mine is having the same issues.

My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.

My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.

My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Dealer where it was diagnosed. We were told the coolant manifold pipes under the supercharger ruptured causing what they believed was a catastrophic engine failure. We just joined a class action lawsuit over this issue alleging Range Rover has known about this dangerous situation in many of their cars for many years but they continue to market and sell the cars as "safe vehicles" without recalling the defective parts.

The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.

The backup camera fails to display any image on the screen, significantly impacting my visibility while reversing. This issue occurred unexpectedly. Upon contacting the dealer, I was informed there is an active recall (24V023) related to this problem, but my VIN is not included. I believe my vehicle is also affected by the same recall. For reference, Land Rover’s internal recall number for this issue is N778.

In February 2024, my car overheated. There was a large coolant leak in valley from the water pump and outlet pipes and a secondary leak from rear crossover pipe as well. The water pump, water valve, and cooling hoses were replaced, as well as the failed outlet pip and cooling hoses. Coolant soaked belts were also replaced. In August 2024, my car overheated AGAIN. This time, while I was driving in the middle of the freeway. When I took it back, there was another leak from one of the cooling hoses, so it was replaced again. Just last week, my car overheated AGAIN. Again, it was another leaking component that was fixed under warranty. The auto shop I took it to reached out to the dealer, as it's been an issue well known for failure.

Engine failed at 43k miles. RR would not take apart engine to identify failure. Local RR repair shop (Elite Rovers) claims they see 3-4 dead RR engines per week usually between 60k-80k miles. He thinks it’s a coolant component failure that damages the engine. This many failures per week is not normal. There seems to be a class action lawsuit over engine failure in the UK and Australia—so this is not a small problem. My husband was driving the car when it happened and if on the freeway could have been seriously hurt. No warning, no engine light, no leaks…. Just locked up and died. 6 months later my neighbors RR engine also locked up and died. There are 6 dead engine RR at the dealer right now that people are abandoning because the cost to put a new engine in costs more than the value of the car or there are no engines available. Who can make JLR (manufacturer) take responsibility for this known issue that they are playing as if they dont know?

While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.

While driving on the freeway a low coolant notification came on. Minutes later we saw what we believed to be our engine in smoke. We made it to the side of the highway before the car became engulfed in steam. Car was towed to Land Rover Rancho Mirage. It was found that lower front coolant manifold had failed what caused the sudden release of steam. This caused engine to overheat and allow coolant to enter the lubrication jacket causing the oil to become contaminated resulting in full engine damage. The person we spoke with knew pretty quickly what happened. Online research shows this is a known problem with Land Rover Range Rover Sport and it has not been recalled. We were quoted 30K to replace engine. We got it replaced outside of dealership for 20K. This is a serious safety issue. I have videos of damage I can send in an email, it will not let me upload.

The contact owns a 2018 Land Rover Ranger Rover Sport. The contact stated that while reversing the back-up camera was inoperable and no image was displayed, causing a rear visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the back-up camera was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V023000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 73,000.

My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

My family and I were driving home in my 2018 Range Rover Sport, which I purchased in 2019 from Land Rover of Sudbury (Massachusetts). A brief “coolant level low” warning flashed on the dashboard for less than a minute, then promptly went away and never flashed or displayed again. Minutes later, the car started shaking, forcing us to pull over onto the side of the Massachusetts Turnpike. The engine then immediately began smoking. The temperature gauge never went above the midpoint level, so we were quite confused about what the problem was. We had the car towed directly to Land Rover of Sudbury. They informed me that the engine needed to be replaced. I find it unacceptable, and most importantly, unsafe, that the car would go from a “Coolant Level Low” warning that lasted mere seconds before disappearing, to ZERO coolant and a catastrophic engine failure minutes later while driving on [XXX] This all happened only a few months after the vehicle had ostensibly been deemed to be in suitable repair by Land Rover of Sudbury upon my re-taking possession of it following 6+ months in their service shop. I still have not received any answer whatsoever from the dealership as to what went wrong with my vehicle. I have serious concerns that this could be evidence of a more pervasive issue that could potentially affect other vehicles that are currently on the road. I also question whether the service performed to the vehicle at Land Rover of Sudbury in 2023 was the cause of the issue. I question the sensors in the vehicle, as well as the communication to the dashboard, and I would like this fully investigated. Why would the coolant level low warning have gone off so quickly after it came on if there was NO coolant? Why would the temperature gauge on the dashboard not have elevated if the car was overheating? All of these questions lead me to the belief that something was wrong with the vehicle beyond what has been conveyed to me so far. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.

The contact owns a 2018 Land Rover Range Rover Sport. The contact stated that while operating the vehicle, the coolant warning light illuminated, and the engine temperature gauge started to fluctuate. The vehicle was taken to the local dealer who diagnosed that the coolant outlet pipe was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.

The engine overheating light came on followed by coolant level low. There was a rattling sound coming from underneath, the car slowed down, and smoke came into the air vents in the car and was smoking under the hood when pulled over. I took my vehicle to the closest dealership, Honda, to assess and determine if it needed to be towed to Land Rover or if they could fix it. The day prior the coolant level low light came on, my husband filled the coolant and the light went off. When I was driving my car the next day the light came on along with the engine overheating, something was dripping from underneath when the vehicle was turned off.

Unfortunately I really have no idea what caused the problem . But While driving on the highway ( in traffic ) going approx 40 Mph . my vehicle had a low coolant light come on. Within 5 min of the light coming on the vehicle made a loud fast ticking like noise so I pulled off the road 1 half mile from my exit . Before I could even stop the vehicle fully . the cars hood had smoke and flames coming out . The flames got to at least 10 feet in the air … Within 15 min the front of the vehicle was burned to the ground . Police and fire arrived just under 15 min and were able to put the fire out . I have videos of the vehicle as I ran for safety . I had no none problems with this vehicle prior to this incident. The fire and police stated they have never seen a car like this go up in flames so fast as this one .

The contact owns a 2018 Land Rover Range Rover Sport. The contact stated that while driving approximately 65 MPH, the vehicle started to decelerate unintendedly. Additionally, there was a rattling sound present under the vehicle. The contact stated that the check engine warning light was briefly illuminated. After pulling over to the side roadway and parking the vehicle, the vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine rod bearing had failed and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 36,000.

Passenger door would not open from inside or outside

Vehicle hesitates on accelerating from low speed. It is extremely dangerous and I have nearly been broadsided a number of times. From a rolling start at low speed, depressing the accelerator pedal has no effect.. it feels like an eternity until the engine comes to life. I would say at least two full seconds. And when it finally does come to life, it can be a neck-snapping shocking jolt that will cause passengers to scream. It is my belief that Jaguar Land Rover North America is aware of this issue but has not addressed it for 2018+ L494 Range Rover Sport's with the 5.0L Supercharged V8 engine. I have had the vehicle in at the dealer a number of times for this issue and they state that there is nothing wrong. This vehicle has 518hp and when the powertrain hesitates to respond to the accelerator pedal being depressed, it exacerbates an already very dangerous situation by ultimately slamming the car into gear in a very violent way. The powertrain / transmission is certainly not behaving normally. This is my 3rd Range Rover Sport with the 5.0L V8 engine, and neither of my two prior vehicles experienced this phenomenon. It seems to be applicable to the 2018+ models only. This must be fixed by Jaguar Land Rover!

Vehicle hesitates on accelerating from low speed. It is extremely dangerous and I have nearly been broadsided a number of times. From a rolling start at low speed, depressing the accelerator pedal has no effect.. it feels like an eternity until the engine comes to life. I would say at least two full seconds. And when it finally does come to life, it can be a neck-snapping shocking jolt that will cause passengers to scream. It is my belief that Jaguar Land Rover North America is aware of this issue but has not addressed it for 2018+ L494 Range Rover Sport's with the 5.0L Supercharged V8 engine. I have had the vehicle in at the dealer a number of times for this issue and they state that there is nothing wrong. This vehicle has 518hp and when the powertrain hesitates to respond to the accelerator pedal being depressed, it exacerbates an already very dangerous situation by ultimately slamming the car into gear in a very violent way. The powertrain / transmission is certainly not behaving normally. This is my 3rd Range Rover Sport with the 5.0L V8 engine, and neither of my two prior vehicles experienced this phenomenon. It seems to be applicable to the 2018+ models only. This must be fixed by Jaguar Land Rover!

Malfunction with SOS system Police have been notified multiple times while I was driving and police have come to my home 4 times in 3 days unable to communicate with SOS system to notify that I am not in distress. If I end up actually needing help I can not use the SOS which concerns me

TO WHOM IT MAY CONCERN, MY VEHICLE WHICH IS AT 15,000 MILES AND ABOUT 18 MONTHS OLD, HAS BEEN FACING CONTINUOUS FAILURES ON ITS ELECTRIC AND ELECTRONIC COMPONENTS THAT AFFECTED THE AIR SUSPENSION SHUTTING DOWN, EMERGENCY BREAK LOCKING UP, SUDDEN SHUT DOWN OF THE MIDDLE MAIN CONSOLE, A SHUT DOWN OF SAFETY FEATURES AROUND MIRRORS AND SIMILAR VEHICLE SAFETY WARNING SYSTEMS. THE ISSUES HAPPEN WHILE DRIVING. I TOOK IT BACK TO MY DEALER SEVERAL TIMES AND EVEN THE LAST TIME AFTER SERVICE THE CAR CAME BACK WITH AN ENGINE WARNING SIGN. I MADE MULTIPLE ATTEMPTS WITH LAND ROVER TO CORRECT AND STATED THAT MY FAMILY AND I FEEL VERY UNSAFE AND INSECURE NOT KNOWING WHAT CAN BREAK DOWN NEXT. WHEN WE ASKED IF IT IS SAFE THE COMPANY RESPONDED THAT WE SHOULD MAKE THAT DETERMINATION WITHOUT AN ENGINEERING OR TECHNICAL BACKGROUND. THE COMPANY ALSO SAID THEY WILL TAKE 30 BUSINESS DAYS TO REVIEW OUR CASE HOWEVER UPON SEVERAL REMINDERS THAT WE ARE NOT FEELING SAFE, LAND ROVER OPTS TO IGNORE OR STATE THAT THEY DO NOT HAVE RESOURCES IE PEOPLE TO REVIEW THESE CASES. I WOULD LIKE TO ENTER INTO RECORD THAT WE DID MAKE MANY ATTEMPTS TO RELAY OUR CONCERNS AND IF THERE ARE TO BE ANY ACCIDENTS IT IS THE FAULT OF THE COMPANY FOR CONTINUOUSLY IGNORING THE SERIOUSNESS OF THE CASE AND TOTAL LACK OF CARE FOR PASSENGER SAFETY. I AM WRITING ON THIS VENUE HOPING THAT YOU MIGHT BE ABLE TO CONVINCE THE COMPANY TO PAY ATTENTION TO THE MATTER.

TO WHOM IT MAY CONCERN, MY VEHICLE WHICH IS AT 15,000 MILES AND ABOUT 18 MONTHS OLD, HAS BEEN FACING CONTINUOUS FAILURES ON ITS ELECTRIC AND ELECTRONIC COMPONENTS THAT AFFECTED THE AIR SUSPENSION SHUTTING DOWN, EMERGENCY BREAK LOCKING UP, SUDDEN SHUT DOWN OF THE MIDDLE MAIN CONSOLE, A SHUT DOWN OF SAFETY FEATURES AROUND MIRRORS AND SIMILAR VEHICLE SAFETY WARNING SYSTEMS. THE ISSUES HAPPEN WHILE DRIVING. I TOOK IT BACK TO MY DEALER SEVERAL TIMES AND EVEN THE LAST TIME AFTER SERVICE THE CAR CAME BACK WITH AN ENGINE WARNING SIGN. I MADE MULTIPLE ATTEMPTS WITH LAND ROVER TO CORRECT AND STATED THAT MY FAMILY AND I FEEL VERY UNSAFE AND INSECURE NOT KNOWING WHAT CAN BREAK DOWN NEXT. WHEN WE ASKED IF IT IS SAFE THE COMPANY RESPONDED THAT WE SHOULD MAKE THAT DETERMINATION WITHOUT AN ENGINEERING OR TECHNICAL BACKGROUND. THE COMPANY ALSO SAID THEY WILL TAKE 30 BUSINESS DAYS TO REVIEW OUR CASE HOWEVER UPON SEVERAL REMINDERS THAT WE ARE NOT FEELING SAFE, LAND ROVER OPTS TO IGNORE OR STATE THAT THEY DO NOT HAVE RESOURCES IE PEOPLE TO REVIEW THESE CASES. I WOULD LIKE TO ENTER INTO RECORD THAT WE DID MAKE MANY ATTEMPTS TO RELAY OUR CONCERNS AND IF THERE ARE TO BE ANY ACCIDENTS IT IS THE FAULT OF THE COMPANY FOR CONTINUOUSLY IGNORING THE SERIOUSNESS OF THE CASE AND TOTAL LACK OF CARE FOR PASSENGER SAFETY. I AM WRITING ON THIS VENUE HOPING THAT YOU MIGHT BE ABLE TO CONVINCE THE COMPANY TO PAY ATTENTION TO THE MATTER.

TO WHOM IT MAY CONCERN, MY VEHICLE WHICH IS AT 15,000 MILES AND ABOUT 18 MONTHS OLD, HAS BEEN FACING CONTINUOUS FAILURES ON ITS ELECTRIC AND ELECTRONIC COMPONENTS THAT AFFECTED THE AIR SUSPENSION SHUTTING DOWN, EMERGENCY BREAK LOCKING UP, SUDDEN SHUT DOWN OF THE MIDDLE MAIN CONSOLE, A SHUT DOWN OF SAFETY FEATURES AROUND MIRRORS AND SIMILAR VEHICLE SAFETY WARNING SYSTEMS. THE ISSUES HAPPEN WHILE DRIVING. I TOOK IT BACK TO MY DEALER SEVERAL TIMES AND EVEN THE LAST TIME AFTER SERVICE THE CAR CAME BACK WITH AN ENGINE WARNING SIGN. I MADE MULTIPLE ATTEMPTS WITH LAND ROVER TO CORRECT AND STATED THAT MY FAMILY AND I FEEL VERY UNSAFE AND INSECURE NOT KNOWING WHAT CAN BREAK DOWN NEXT. WHEN WE ASKED IF IT IS SAFE THE COMPANY RESPONDED THAT WE SHOULD MAKE THAT DETERMINATION WITHOUT AN ENGINEERING OR TECHNICAL BACKGROUND. THE COMPANY ALSO SAID THEY WILL TAKE 30 BUSINESS DAYS TO REVIEW OUR CASE HOWEVER UPON SEVERAL REMINDERS THAT WE ARE NOT FEELING SAFE, LAND ROVER OPTS TO IGNORE OR STATE THAT THEY DO NOT HAVE RESOURCES IE PEOPLE TO REVIEW THESE CASES. I WOULD LIKE TO ENTER INTO RECORD THAT WE DID MAKE MANY ATTEMPTS TO RELAY OUR CONCERNS AND IF THERE ARE TO BE ANY ACCIDENTS IT IS THE FAULT OF THE COMPANY FOR CONTINUOUSLY IGNORING THE SERIOUSNESS OF THE CASE AND TOTAL LACK OF CARE FOR PASSENGER SAFETY. I AM WRITING ON THIS VENUE HOPING THAT YOU MIGHT BE ABLE TO CONVINCE THE COMPANY TO PAY ATTENTION TO THE MATTER.

TL* THE CONTACT OWNS A 2018 LAND ROVER RANGE ROVER SPORT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO LAND ROVER OF CHANTILLY (4120 AUTO PARK CIR, CHANTILLY, VA 20151, 703-679-4000) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS RETURNED TO THE CONTACT, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

I AM THE OWNER OF A 2018 RANGE ROVER SPORT. I BOUGHT THE CAR ABOUT 11 MONTHS BACK FROM LAND ROVER OF SAN ANTONIO. IT CURRENT HAS JUST OVER 9,000 MILES. I ALONG WITH MY FAMILY WAS DRIVING IN HOUSTON ON THE BUSY IH-10 FEEDER LANES AND WHEN I ATTEMPTED TO TURN LEFT ON GESSNER ROAD, THE STEERING OF MY CAR LOCKED FOR A FEW SECONDS, AND THEN CAME BACK TO NORMAL FUNCTION - IN THAT SPLIT SECOND MY CAR SLIPPED INTO THE NEXT TURN LANE. FORTUNATELY, THE CAR TURNING IN THAT LANE WAS BEHIND US, AND SO WE AVOIDED AN ACCIDENT. RIGHT THEN I SAW SOME VERSIONS OF THE FOLLOWING MESSAGES ON THE DISPLAY: "FORWARD ALERT NOT AVAILABLE" "AEB NOT AVAILABLE (OR WORKING)" "POWER STEERING FUNCTION REDUCED." RIGHT AFTER THE TURN THE STEERING AGAIN BECAME IMPOSSIBLE TO MOVE. I BARELY MANAGED TO MANEUVER MY CAR INTO A STRIP CENTER LOT - IT TOOK AN INORDINATE AMOUNT OF POWER TO TURN THE CAR AND HAD TO BE DONE IN MULTIPLE FORWARD AND REVERSE STEPS. SUBSEQUENTLY, I CALLED THE ROADSIDE ASSISTANCE LINE, AND THEY SENT A FLATBED TO TAKE THE CAR TO LAND ROVER HOUSTON CENTRAL ON OLD KATY ROAD. ALL OF THIS HAPPENED AROUND DINNER TIME (7.30/8PM) ON SATURDAY, 5/11. THE DEALERSHIP, OF COURSE, WAS CLOSED BY THEN AND SO THE CAR IS PARKED THERE WAITING FOR SERVICE TO LOOK AT WHAT HAPPENED. THIS IS MY WIFE'S CAR AND SHE GENERALLY TRANSPORTS OUR KIDS IN IT. I WAS INCIDENTALLY DRIVING IT YESTERDAY AS WE ARE GOING TO A FAMILY EVENT. THIS COULD HAVE BEEN A BIG DEAL IF THERE WAS A CAR IN THE NEXT LANE TO US. IT'S HARD TO UNDERSTAND HOW THE CAR WOULD LOCK IT'S BASIC FUNCTIONALITY (STEERING) MIDWAY AT A DECENT SPEED. I LOOKED ONLINE AND THERE IS SOME REFERENCE TO A SAFETY RECALL (N227 (NHTSA 18V-625)) - NOT SURE IF THIS IS RELATED. WE RECEIVED NO NOTIFICATION AT LEAST FROM ANYONE REGARDING ANY RECALL ON OUR CAR.

I AM THE OWNER OF A 2018 RANGE ROVER SPORT. I BOUGHT THE CAR ABOUT 11 MONTHS BACK FROM LAND ROVER OF SAN ANTONIO. IT CURRENT HAS JUST OVER 9,000 MILES. I ALONG WITH MY FAMILY WAS DRIVING IN HOUSTON ON THE BUSY IH-10 FEEDER LANES AND WHEN I ATTEMPTED TO TURN LEFT ON GESSNER ROAD, THE STEERING OF MY CAR LOCKED FOR A FEW SECONDS, AND THEN CAME BACK TO NORMAL FUNCTION - IN THAT SPLIT SECOND MY CAR SLIPPED INTO THE NEXT TURN LANE. FORTUNATELY, THE CAR TURNING IN THAT LANE WAS BEHIND US, AND SO WE AVOIDED AN ACCIDENT. RIGHT THEN I SAW SOME VERSIONS OF THE FOLLOWING MESSAGES ON THE DISPLAY: "FORWARD ALERT NOT AVAILABLE" "AEB NOT AVAILABLE (OR WORKING)" "POWER STEERING FUNCTION REDUCED." RIGHT AFTER THE TURN THE STEERING AGAIN BECAME IMPOSSIBLE TO MOVE. I BARELY MANAGED TO MANEUVER MY CAR INTO A STRIP CENTER LOT - IT TOOK AN INORDINATE AMOUNT OF POWER TO TURN THE CAR AND HAD TO BE DONE IN MULTIPLE FORWARD AND REVERSE STEPS. SUBSEQUENTLY, I CALLED THE ROADSIDE ASSISTANCE LINE, AND THEY SENT A FLATBED TO TAKE THE CAR TO LAND ROVER HOUSTON CENTRAL ON OLD KATY ROAD. ALL OF THIS HAPPENED AROUND DINNER TIME (7.30/8PM) ON SATURDAY, 5/11. THE DEALERSHIP, OF COURSE, WAS CLOSED BY THEN AND SO THE CAR IS PARKED THERE WAITING FOR SERVICE TO LOOK AT WHAT HAPPENED. THIS IS MY WIFE'S CAR AND SHE GENERALLY TRANSPORTS OUR KIDS IN IT. I WAS INCIDENTALLY DRIVING IT YESTERDAY AS WE ARE GOING TO A FAMILY EVENT. THIS COULD HAVE BEEN A BIG DEAL IF THERE WAS A CAR IN THE NEXT LANE TO US. IT'S HARD TO UNDERSTAND HOW THE CAR WOULD LOCK IT'S BASIC FUNCTIONALITY (STEERING) MIDWAY AT A DECENT SPEED. I LOOKED ONLINE AND THERE IS SOME REFERENCE TO A SAFETY RECALL (N227 (NHTSA 18V-625)) - NOT SURE IF THIS IS RELATED. WE RECEIVED NO NOTIFICATION AT LEAST FROM ANYONE REGARDING ANY RECALL ON OUR CAR.

THE 2018 RANGE ROVER SPORT HAS NO FAILSAFE IN THE SOFT CLOSE DOOR MECHANISM; I FOUND THIS OUT THE HARD WAY. AS LONG AS THE LATCH CATCHES, THE SOFT CLOSE WILL ENGAGE. I WAS EXITING MY STATIONARY VEHICLE WHEN A GUST OF WIND HIT THE DOOR. MY HAND WAS STILL ON THE EDGE OF THE DOOR WHEN THE LATCH FOR THE SOFT CLOSE HIT. MY THUMB WAS CRUSHED BETWEEN THE DOOR AND THE FRAME. I FORCED MY THUMB OUT WHILE THE DOOR CONTINUED TO TIGHTEN UNTIL FULLY CLOSED. IT'S BEEN NEARLY A MONTH AND MY THUMB IS STILL PURPLE. IF THE CAR WOULD HAVE SENSED MY THUMB IN BETWEEN THE DOOR AND FRAME, AND STOPPED THE SOFT CLOSE, I COULD HAVE EASILY REMOVED MY FINGER WITH NO INJURY. INSTEAD, I SPENT THE NEXT 2 HOURS AT THE EMERGENCY ROOM. I HAVE IMAGES OF THE INJURY AND A VIDEO DEMONSTRATING THE SAFETY ISSUE. I AM PARANOID GETTING IN AND OUT OF MY RANGE ROVER AFTER WHAT HAPPENED TO ME AND I AM VERY CONCERNED FOR THE SAFETY OF OTHERS (ESPECIALLY YOUNG CHILDREN.) I HAVE ALREADY TAKEN MY CAR INTO THE DEALERSHIP AND SPOKEN TO THE MANUFACTURER. THEY TOLD ME THAT THEY HAVE NO REJECTION MECHANISM ON SOFT CLOSE DOORS BECAUSE IT IS NOT A FEDERAL REGULATION. I ALSO LEARNED THAT THE HEAD MECHANIC AT THE SHOP EXPERIENCED A VERY SIMILAR INJURY WHILE WORKING ON A CAR WITH SOFT CLOSE DOORS. I WOULD LIKE TO DISCUSS A PRODUCT RECALL OR A NEW REGULATION. FOR EXAMPLE, THE DOOR SILL OF CARS EQUIPPED WITH SOFT CLOSE COULD REQUIRE A WARNING STICKER OR THE SOFT CLOSE MECHANISMS COULD EVEN REQUIRE A REJECTION MECHANISM. I AM NOT THE ONLY PERSON WITH THIS ISSUE AND LAND ROVER IS NOT THE ONLY MANUFACTURER THAT HAS THIS FEATURE. OUR MERCEDES HAS A SIMILAR OPTION THAT HAS NO SAFETY MECHANISM AND A LADY IS SUING BMW BECAUSE SHE ALMOST LOST HER FINGER TO A BMW SOFT CLOSE DOOR. I DON'T WANT ANYBODY TO GO THROUGH THE PAIN THAT I FELT OR GET MORE SEVERELY INJURED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LOWER SCREEN MODULE IS GOING OUT

THE BOTTOM SCREEN MODULE IN MY VEHICLE IS CONSTANTLY GOING OUT. I'M NOT ABLE TO OPERATE ANY OF MY CONTROL FEATURES IN THE VEHICLE. I'VE CONTACTED THE MANUFACTURER AND I HAVE YET TO RECEIVE ANY ASSISTANCE IN PREVENTING THIS ISSUE OR FIXING THIS ISSUE. THE SCREEN CONTROLS THE HEATING, AIR AND OTHER SAFETY OPTIONS SUCH AS THE DRIVE MODE, DEFROSTER AND ETC.

THE BOTTOM SCREEN MODULE IN MY VEHICLE IS CONSTANTLY GOING OUT. I'M NOT ABLE TO OPERATE ANY OF MY CONTROL FEATURES IN THE VEHICLE. I'VE CONTACTED THE MANUFACTURER AND I HAVE YET TO RECEIVE ANY ASSISTANCE IN PREVENTING THIS ISSUE OR FIXING THIS ISSUE. THE SCREEN CONTROLS THE HEATING, AIR AND OTHER SAFETY OPTIONS SUCH AS THE DRIVE MODE, DEFROSTER AND ETC.

THE BOTTOM SCREEN MODULE IN MY VEHICLE IS CONSTANTLY GOING OUT. I'M NOT ABLE TO OPERATE ANY OF MY CONTROL FEATURES IN THE VEHICLE. I'VE CONTACTED THE MANUFACTURER AND I HAVE YET TO RECEIVE ANY ASSISTANCE IN PREVENTING THIS ISSUE OR FIXING THIS ISSUE. THE SCREEN CONTROLS THE HEATING, AIR AND OTHER SAFETY OPTIONS SUCH AS THE DRIVE MODE, DEFROSTER AND ETC.

LOWER SCREEN MODULE IS GOING OUT

LOWER SCREEN MODULE IS GOING OUT

SOMETIMES WHEN ACCELERATING FROM A STOP THERE IS A DELAY, VERY DANGEROUS. THIS HAS HAPPENED MULTIPLE TIMES

THE AUTOMATIC EMERGENCY BRAKING SYSTEM IS NOT FUNCTIONING AND IT DOES NOT GIVE A WARNING THAT THE SYSTEM IS NOT FUNCTIONAL.

IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.

IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.

IMMEDIATELY AFTER PURCHASING NOTED EPISODES OF SUDDEN LOSS OF ACCELERATION FROM A STOP WITH VEHICLE WARNING LIGHTS. REPEATED DEALER VISITS FAILED TO DISCLOSE SOURCE OF ISSUE. FINALLY ON THE INTERSTATE FOR A RETURN DEALER VISIT HAD SUDDEN AND ALMOST TOTAL LOSS OF ENGINE POWER THAT RESULTED IN NEAR COLLISION. WAS ONLY ABLE TO OBTAIN SPEED OF 48 MPH WITH FULLY DEPRESSED ACCELERATOR. SECOND ISSUE IS EPISODES OF COMPLETE AND TOTAL FAILURE OF THE CRUISE CONTROL TO INCLUDE TOTAL LOSS OF RADAR PROXIMITY WARNING SYSTEM WHILE ON THE INTERSTATE. THIRDLY HAVE ONGOING ISSUES WITH TOUCH SCREEN VEHICLE CONTROLS, TRAILER TOW PACKAGE, FAILURE OF SURROUND CAMERA SYSTEM, PARK ASSIST SYSTEM FAILURE. IN THE FIRST 90 DAYS OF OWNERSHIP VEHICLE HAS NOT ONLY BEEN AT THE DEALERSHIP MULTIPLE TIMES, BUT ALSO HAS BEEN IN THE DEALERS POSSESSION OVER 50 DAYS. VEHICLE REMAINS AT THE DEALER AS UNSAFE TO DRIVE FOR ABOVE ISSUES THAT REMAIN ONGOING.

THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!

THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!

THE 2018 MODEL HAS A SIGNIFICANT THROTTLE DELAY WHEN ACCELERATING THE CAR FROM A STOP, RESULTING IN DELAY IN MOVEMENT AFTER PRESSING THE ACCELERATOR PEDAL. THIS CAN BE VERY DANGEROUS WHEN TURNING ONTO BUSY ROADS AND WHEN ACCELERATING AT STOP SIGNS, AS IT TAKES 1-2 SECONDS BEFORE THE CAR REGISTERS THAT THE ACCELERATOR PEDAL HAS BEEN DEPRESSED, AND THEN JOLTS FORWARD AT A HIGH SPEED TO "CATCH UP". TWO LAND ROVER DEALERS (WEST CHESTER PA AND WAYNE PA) HAVE CONFIRMED THAT NUMEROUS CUSTOMERS HAVE COMPLAINED ABOUT THIS ISSUE BUT THEY HAVE NOT BEEN ABLE TO FIX IT AND HAVE BEEN RESEARCHING SOLUTIONS FOR MONTHS. THE SERVICE MANAGER IN WEST CHESTER PA CONFIRMED THAT ONE OF THEIR SERVICE TECHNICIANS, WHEN TESTING THIS ISSUE, WAS ALMOST HIT BY A MOVING CAR IN FRONT OF THE DEALERSHIP BECAUSE THE CAR HE WAS DRIVING DID NOT REACT SOON ENOUGH AFTER HE DEPRESSED THE ACCELERATION PEDAL. THE WAYNE PA SERVICE DEPT CONFIRMED THAT THERE IS 0.8 SECOND THROTTLE DELAY WHEN TESTING ANOTHER CAR (NOT MINE). I FORMERLY SUBMITTED A CASE TO LAND ROVER JAGUAR OF NORTH AMERICA BUT THEY HAVE NOT YET RESOLVED THIS ISSUE. THESE CARS SHOULD NOT BE ON THE ROAD WITH THIS ISSUE!