2020 KEYSTONE COUGAR
8 recalls, 5 complaints - 20 TSBs
22V209000 Mar 31, 2022
STRUCTURE:FRAME AND MEMBERS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Consequence
Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy
Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall i... Read more
21V708000 Sep 13, 2021
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two... Read more
Consequence
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
21V380000 May 24, 2021
SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET
Defect Description
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Consequence
A buckled frame rail can increase the risk of a crash.
Remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall ... Read more
20V670000 Oct 30, 2020
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use.
Consequence
If the inverter is turned on, and energizes the shore power connection, it can increase the risk of injury.
Remedy
Keystone will notify owners, and dealers will test the function of the inverter and rewire it as needed, free of charge. The recall began November, 18, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-389.
20V398000 Jul 7, 2020
EQUIPMENT:ELECTRICAL
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Consequence
If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
20V302000 May 26, 2020
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interi... Read more
Consequence
If the cooktop burner flames invert, there is an increased risk of a fire and injury.
Remedy
Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall began July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for thi... Read more
19V689000 Sep 30, 2019
ELECTRICAL SYSTEM:WIRING
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020 Cougar fifth wheels and travel trailers, models 22RBS, 23MLS, 25RES, 26RBS, 26RKS, 27RES, 27SAB, 27SGS, 29BHS, 29FKD, 29RLD, 30RKD, 31MBS, 32RDB, 32RLI and 34TSB. The wiring for the solar preparation kit may have been incorrectly wired to the... Read more
Consequence
An electrical short circuit increases the risk of a fire.
Remedy
Keystone will notify owners, and dealers will inspect and correct the installation of the solar preparation wiring, as necessary, free of charge. The recall began on October 25, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-361.
19V650000 Sep 11, 2019
EQUIPMENT:OTHER:LABELS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2020 Cougar 30RKD trailers. The 60"x29" emergency exit windows over the dinette table in the cabin are missing a red handle and "EXIT" label.
Consequence
If an emergency event occurs, trailer occupants may not be aware of the emergency exit function of the window, increasing the risk of an injury.
Remedy
Keystone will notify owners, and dealers will replace the existing black exit handles with red handles and add an "EXIT" label, free of charge. The recall began October 9, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 19-360.
Complaint Statistics
5 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 1 |
| WHEELS | 1 |
| SUSPENSION:MULTIPLE AXLE | 1 |
| LANE DEPARTURE: WARNING | 1 |
| LANE DEPARTURE: ASSIST | 1 |
LANE DEPARTURE: WARNING
Nov 1, 2023
Incident date: Oct 11, 2023
LKAS, Adaptive cruise control, forward collision warning, automatic emergency braking, lane departure warning all malfunctioned. Dealer inspected and determined it is an overheated camera that controls all the mentioned safety functions. This happened while driving on highway and has never worked ag... Read more
LANE DEPARTURE: ASSIST
Nov 1, 2023
Incident date: Oct 11, 2023
LKAS, Adaptive cruise control, forward collision warning, automatic emergency braking, lane departure warning all malfunctioned. Dealer inspected and determined it is an overheated camera that controls all the mentioned safety functions. This happened while driving on highway and has never worked ag... Read more
WHEELS
Apr 3, 2022
Incident date: Mar 30, 2022
Driving my 2020 Keystone 1/2 Cougar to Camping World in NC when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. Bought replacement tire while initial repairs completed. On return home, felt another jerk from camper, ju... Read more
SUSPENSION:MULTIPLE AXLE
Apr 3, 2022
Incident date: Mar 30, 2022
Driving my 2020 Keystone 1/2 Cougar to Camping World in NC when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. Bought replacement tire while initial repairs completed. On return home, felt another jerk from camper, ju... Read more
ELECTRICAL SYSTEM
Aug 26, 2021
Incident date: May 22, 2020
The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was... Read more
Technical Service Bulletins, 2020 KEYSTONE COUGAR
20 manufacturer communications from 6 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 9 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 4 |
| 160000 STRUCTURE | 3 |
| 114000 ELECTRICAL SYSTEM:WIRING | 1 |
| 162900 STRUCTURE:BODY:ROOF AND PILLARS | 1 |
| 980000 UNKNOWN OR OTHER | 1 |
| 351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 1 |
21-406
Mar 15, 2022
160000 STRUCTURE
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this
21-406
Aug 18, 2021
160000 STRUCTURE
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this
21-406
May 18, 2021
162900 STRUCTURE:BODY:ROOF AND PILLARS
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before Oct
21-406
May 18, 2021
160000 STRUCTURE
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before Oct
KSB-200305
Mar 1, 2021
350000 EQUIPMENT
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recr
KSB-200305
May 12, 2020
350000 EQUIPMENT
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
KSB-200117
Jan 29, 2020
114000 ELECTRICAL SYSTEM:WIRING
It has been determined the vehicles in this KSB population may have been manufactured with an inverter prep and only one receptacle is connected through the inverter. Only units that are being set up with an inverter will require this repai
KSB-200117
Jan 29, 2020
350000 EQUIPMENT
It has been determined the vehicles in this KSB population may have been manufactured with an inverter prep and only one receptacle is connected through the inverter. Only units that are being set up with an inverter will require this repai
19-356
Aug 27, 2019
350000 EQUIPMENT
This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 27, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 20, 2019
350000 EQUIPMENT
This is the dealer revised letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 20, 2019
350000 EQUIPMENT
This is the revised repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
No comms 2021-11
Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.
No comms 2022-02
Mar 1, 2022
351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for February 2022 for Keystone RV Company.
KEYSTONE COUGAR - All Years Overview
Complete safety history for the KEYSTONE COUGAR across all model years (1999, 2025).
96
Total Recalls
201
Total Complaints
0
Investigations
4
Reported Crashes
6
Reported Fires
0
Reported Deaths
KEYSTONE COUGAR - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2026 | 0 | 3 | View |
| 2025 | 1 | 0 | View |
| 2024 | 1 | 0 | View |
| 2023 | 1 | 1 | View |
| 2022 | 6 | 3 | View |
| 2021 | 7 | 4 | View |
| 2020 (current) | 8 | 5 | |
| 2019 | 8 | 16 | View |
| 2018 | 4 | 7 | View |
| 2017 | 7 | 3 | View |
| 2016 | 2 | 9 | View |
| 2015 | 3 | 7 | View |
| 2014 | 4 | 7 | View |
| 2013 | 2 | 7 | View |
| 2012 | 2 | 9 | View |
| 2011 | 7 | 12 | View |
| 2010 | 4 | 15 | View |
| 2009 | 3 | 6 | View |
| 2008 | 3 | 15 | View |
| 2007 | 6 | 11 | View |
| 2006 | 4 | 6 | View |
| 2005 | 3 | 7 | View |
| 2004 | 3 | 28 | View |
| 2003 | 2 | 8 | View |
| 2002 | 1 | 6 | View |
| 2001 | 1 | 4 | View |
| 2000 | 2 | 2 | View |
| 1999 | 1 | 0 | View |