2019 KEYSTONE COUGAR
8 recalls, 16 complaints - 16 TSBs
22V209000 Mar 31, 2022
STRUCTURE:FRAME AND MEMBERS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2022 Cougar 29FKD travel trailers. Improper clearance may allow the tires to contact the outrigger, causing damage to the tires.
Consequence
Damaged tires can fail, causing a loss of vehicle control and increasing the risk of a crash.
Remedy
Dealers will notch the existing outrigger and install an additional outrigger between the two tires to provide proper clearance, free of charge. Owner notification letters were mailed May 12, 2022. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall i... Read more
21V708000 Sep 13, 2021
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2021 Dutchmen Aspen Trail, Coleman, Keystone Cougar, Bullet, Passport, Hideout, Springdale, Sprinter, 2019 Keystone Impact, Fuzion, Residence, Retreat, Summerland, and Dutchmen Kodiak recreational vehicles, equipped with Winntec model 6020 two... Read more
Consequence
Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy
Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters mailed February 25, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-414.
21V380000 May 24, 2021
SUSPENSION:FRONT:SPRINGS:LEAF SPRING ASSEMBLY:HANGER,BRACKET
Defect Description
Keystone RV Company (Keystone) is recalling certain 2017-2021 Keystone Cougar 368MBI trailers. The frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions.
Consequence
A buckled frame rail can increase the risk of a crash.
Remedy
Dealers will add cross braces between each spring hanger and an outrigger between the tires on the off-door side of the vehicle, free of charge. Owner notification letters were mailed July 15, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall ... Read more
20V398000 Jul 7, 2020
EQUIPMENT:ELECTRICAL
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019-2020 Keystone Carbon, Cougar, Fuzion, Impact and Raptor fifth-wheel trailers equipped with a Furrion over the air (OTA) wing-style television antenna. The antenna may separate from the mounting base during transit, becoming a road hazard.
Consequence
If the antenna detaches from the trailer while moving it may become a road hazard, increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will replace the Furrion wing-style antenna with a Winegard dome-style antenna, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-381.
18V843000 Nov 28, 2018
POWER TRAIN:AXLE HUBS
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar, Outback, Passport, Springdale, Bullet and Hideout recreational trailers and 2019 Dutchmen Aerolite and Atlas recreational trailers. The inner hub bearings of the axles may not have been sufficiently greased, which can cause t... Read more
Consequence
If the bearings overheat, the hub may fail, affecting handling and increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect and repair the hubs and bearings, as necessary, free of charge. The recall began January 16, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-340.
18V723000 Oct 15, 2018
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aerolite and Atlas, Keystone Bullet, Laredo, Cougar, Hideout, Passport and Springdale, and Crossroads Sunset fifth wheels and travel trailers. The axles may be missing inner bearing races on the hubs, which can cause the bearing to b... Read more
Consequence
If the bearing cup is not installed it could lead to a bearing failure, affecting vehicle handling and increasing the risk of a crash.
Remedy
Keystone will notify owners, and dealers will inspect axles for hub clearance. If the hub clearance is not sufficient, appropriate parts will be provided to correct the defect, free of charge. The recall began November 16, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keys... Read more
18V383000 Jun 7, 2018
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2018-2019 Keystone Cougar recreational trailers equipped with an outdoor propane grill. The outdoor propane grill is installed in a wooden assembly that may not have enough clearance from the heated area.
Consequence
If the wooden assembly is exposed to high temperatures, there would be an increased risk of a fire.
Remedy
Keystone will notify owners, and dealers will replace the wooden assembly with a metal assembly, free of charge. The recall began on July 26, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-322.
18V320000 May 16, 2018
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Defect Description
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Cougar fifth-wheel trailers, models 28SGS and 27RLS. The propane compartment may not have been sealed properly during manufacturing, which if there were a propane leak, could allow the propane gas to seep into the living quarters.
Consequence
A propane leak into the living area can increase the risk of injury or fire.
Remedy
Keystone will notify owners, and dealers will seal the inside of the LP compartment along the floor line and side wall, free of charge. The recall began on June 14, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 18-321.
Complaint Statistics
16 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| SUSPENSION | 3 |
| EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 2 |
| ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL | 1 |
| PARKING BRAKE | 1 |
| STRUCTURE:BODY | 1 |
| WHEELS | 1 |
| EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING | 1 |
| STRUCTURE | 1 |
| EQUIPMENT | 1 |
| STRUCTURE:BODY:STEP/LADDER | 1 |
POWER TRAIN:AXLE ASSEMBLY
Nov 21, 2022
Incident date: Nov 21, 2022
2019 KEYSTONE COUGAR. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-380. THE CONSUMER STATED WANTS CAMPING WORLD TO RESCIND THE SALE OF THE RV, AND SATISFY THE OUTSTANDING BALANCE DUE UNDER THE SECURITY AGREEMENT AND REIMBURSED FOR THE EXPENSES INCURRED RELATING TO THE RV.
STRUCTURE:FRAME AND MEMBERS
Jul 7, 2022
Incident date: Jul 5, 2022
The contact owns a 2019 Keystone Cougar Fifth Wheel RV. The contact stated that while driving she was notified by another driver that the RV was leaning to the right and that the tires were not touching the roadway. The contact stated that she stopped to inspect and noticed that the tires on the dri... Read more
SUSPENSION:MULTIPLE AXLE
Jul 7, 2022
Incident date: Jul 5, 2022
The contact owns a 2019 Keystone Cougar Fifth Wheel RV. The contact stated that while driving she was notified by another driver that the RV was leaning to the right and that the tires were not touching the roadway. The contact stated that she stopped to inspect and noticed that the tires on the dri... Read more
STRUCTURE:BODY:STEP/LADDER
Jun 29, 2022
Incident date: May 29, 2022
The contact owns a 2019 Keystone Cougar. The contact was attempting to remove debris from the roof of the RV; while climbing up the attached ladder, the roof mount screws to the ladder failed causing the left side of the ladder to detach from the roof and become unsecured. During the failure no inju... Read more
EQUIPMENT
Feb 28, 2022
Incident date: Nov 1, 2021
The contact owns a 2019 Keystone Cougar. The contact noticed that the antenna was missing from the trailer. The dealer was not contacted. The antenna was not replaced. The manufacturer was notified of the failure. The contact stated that the VIN was not included in NHTSA Campaign Number: 20V398000 (... Read more
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Feb 28, 2022
Incident date: Nov 1, 2021
The contact owns a 2019 Keystone Cougar. The contact noticed that the antenna was missing from the trailer. The dealer was not contacted. The antenna was not replaced. The manufacturer was notified of the failure. The contact stated that the VIN was not included in NHTSA Campaign Number: 20V398000 (... Read more
SUSPENSION
Jul 23, 2021
Incident date: Feb 2, 2019
The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was... Read more
STRUCTURE
Jul 23, 2021
Incident date: Feb 2, 2019
The contact owns a 2019 Keystone Cougar. The contact stated that upon exiting the vehicle, the contact noticed that the fiberglass outside of one of the rear slides was cracked. The vehicle was taken to a local dealer where it was diagnosed with the fiberglass needing to be replaced. The vehicle was... Read more
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Jun 16, 2021
Incident date: Jun 10, 2021
The contact owns a 2019 Keystone Cougar. The contact stated while driving 60 mph, the draining tank hose fractured and detached from the RV on the passenger side. The contact stated there was no warning light illuminated. The vehicle was not taken to the local dealer nor the independent mechanic to ... Read more
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING
Jun 16, 2021
Incident date: Jun 10, 2021
The contact owns a 2019 Keystone Cougar. The contact stated while driving 60 mph, the draining tank hose fractured and detached from the RV on the passenger side. The contact stated there was no warning light illuminated. The vehicle was not taken to the local dealer nor the independent mechanic to ... Read more
STRUCTURE:BODY
Nov 29, 2020
Incident date: Aug 17, 2020
COMPANY DEFECT TANDEM AXLES ARE NOT PARALLEL WITH ONE ANOTHER BY 1.5" THIS MAKES A BIG SAFETY ISSUE FOR MY FAMILY AND EVERY ONE ON THE ROADS! COMPANY REFUSES TO FIX THE ISSUE THEY SAID ITS WITHIN SPECS. THE CAMPER PULLS LEFT ALL THE TIME WHEN TOWING. THE FRONT TANDEM AXLE IS TURNING LEFT BY 1.5"
SUSPENSION
Nov 29, 2020
Incident date: Aug 17, 2020
COMPANY DEFECT TANDEM AXLES ARE NOT PARALLEL WITH ONE ANOTHER BY 1.5" THIS MAKES A BIG SAFETY ISSUE FOR MY FAMILY AND EVERY ONE ON THE ROADS! COMPANY REFUSES TO FIX THE ISSUE THEY SAID ITS WITHIN SPECS. THE CAMPER PULLS LEFT ALL THE TIME WHEN TOWING. THE FRONT TANDEM AXLE IS TURNING LEFT BY 1.5"
WHEELS
Nov 29, 2020
Incident date: Aug 17, 2020
COMPANY DEFECT TANDEM AXLES ARE NOT PARALLEL WITH ONE ANOTHER BY 1.5" THIS MAKES A BIG SAFETY ISSUE FOR MY FAMILY AND EVERY ONE ON THE ROADS! COMPANY REFUSES TO FIX THE ISSUE THEY SAID ITS WITHIN SPECS. THE CAMPER PULLS LEFT ALL THE TIME WHEN TOWING. THE FRONT TANDEM AXLE IS TURNING LEFT BY 1.5"
SUSPENSION
Jul 30, 2019
Incident date: Jul 26, 2019
TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR TRAVEL TRAILER. WHILE TRAVELING TO A CAMPGROUND, THE DEXTER AXLE FAILED AND THE REAR PASSENGER SIDE WHEEL DETACHED. THE TRAILER WAS LEFT AT THE CAMPGROUND AND WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS... Read more
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Jun 14, 2019
Incident date: May 25, 2019
TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR. WHILE DRIVING AND MAKING A RIGHT TURN, THE EMERGENCY BRAKE RELEASE CABLE SEPARATED AND BECAME CAUGHT UNDERNEATH THE TOWING VEHICLE. AS A RESULT, THE VEHICLE STRAIGHTENED UP AND THE TRAILER BRAKES SEIZED, WHICH RESULTED IN THE TRAILER BEING DRAGGED FOR APP... Read more
PARKING BRAKE
Jun 14, 2019
Incident date: May 25, 2019
TL* THE CONTACT OWNS A 2019 KEYSTONE COUGAR. WHILE DRIVING AND MAKING A RIGHT TURN, THE EMERGENCY BRAKE RELEASE CABLE SEPARATED AND BECAME CAUGHT UNDERNEATH THE TOWING VEHICLE. AS A RESULT, THE VEHICLE STRAIGHTENED UP AND THE TRAILER BRAKES SEIZED, WHICH RESULTED IN THE TRAILER BEING DRAGGED FOR APP... Read more
Technical Service Bulletins, 2019 KEYSTONE COUGAR
16 manufacturer communications from 5 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 9 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 4 |
| 160000 STRUCTURE | 1 |
| 980000 UNKNOWN OR OTHER | 1 |
| 351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | 1 |
KSB-200305
Mar 1, 2021
350000 EQUIPMENT
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recr
KSB-200305
May 12, 2020
350000 EQUIPMENT
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels.
KSB-191007
Dec 10, 2019
160000 STRUCTURE
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
KSB-191007
Dec 10, 2019
350000 EQUIPMENT
Letter to dealers for KSB-191007. This process describes the repair where under certain temperature conditions the Norco slide cable system gearbox may leak oil/grease on the slide roof membrane. The KSB describes how to install a drip pan
19-356
Aug 27, 2019
350000 EQUIPMENT
This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 27, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 20, 2019
350000 EQUIPMENT
This is the revised repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Aug 20, 2019
350000 EQUIPMENT
This is the dealer revised letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
350000 EQUIPMENT
This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
19-356
Jul 18, 2019
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
No comms 2021-11
Dec 2, 2021
980000 UNKNOWN OR OTHER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for November 2021 for Keystone RV Company.
No comms 2022-02
Mar 1, 2022
351000 EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
There are no Manufacturer Communications in accordance with 49 CFR 579.5 to report for February 2022 for Keystone RV Company.
KEYSTONE COUGAR - All Years Overview
Complete safety history for the KEYSTONE COUGAR across all model years (1999, 2025).
96
Total Recalls
201
Total Complaints
0
Investigations
4
Reported Crashes
6
Reported Fires
0
Reported Deaths
KEYSTONE COUGAR - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2026 | 0 | 3 | View |
| 2025 | 1 | 0 | View |
| 2024 | 1 | 0 | View |
| 2023 | 1 | 1 | View |
| 2022 | 6 | 3 | View |
| 2021 | 7 | 4 | View |
| 2020 | 8 | 5 | View |
| 2019 (current) | 8 | 16 | |
| 2018 | 4 | 7 | View |
| 2017 | 7 | 3 | View |
| 2016 | 2 | 9 | View |
| 2015 | 3 | 7 | View |
| 2014 | 4 | 7 | View |
| 2013 | 2 | 7 | View |
| 2012 | 2 | 9 | View |
| 2011 | 7 | 12 | View |
| 2010 | 4 | 15 | View |
| 2009 | 3 | 6 | View |
| 2008 | 3 | 15 | View |
| 2007 | 6 | 11 | View |
| 2006 | 4 | 6 | View |
| 2005 | 3 | 7 | View |
| 2004 | 3 | 28 | View |
| 2003 | 2 | 8 | View |
| 2002 | 1 | 6 | View |
| 2001 | 1 | 4 | View |
| 2000 | 2 | 2 | View |
| 1999 | 1 | 0 | View |