2021 FREIGHTLINER BUSINESS CLASS M2
14 recalls, 2 complaints - 187 TSBs
25V760000 Nov 4, 2025
SUSPENSION:CRITICAL FASTENERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp faste... Read more
Consequence
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
23V299000 Apr 26, 2023
ELECTRONIC STABILITY CONTROL (ESC)
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain short wheelbase 2020-2024 Freightliner Cascadia, 2021-2024 Freightliner M2 Business Class, 2022 Western Star 4700, and 2020 Freightliner Classic Cascadia vehicles. The vehicle is equipped with an electronic stability control system and t... Read more
Consequence
Understeering during a J-turn may increase the risk of a crash.
Remedy
DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.
22V919000 Dec 12, 2022
WHEELS:RIM
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are ... Read more
Consequence
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
22V817000 Nov 1, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on th... Read more
Consequence
Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA... Read more
22V118000 Mar 2, 2022
SERVICE BRAKES, AIR:DRUM
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Consequence
A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Remedy
All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
21V369000 May 19, 2021
STEERING:LINKAGES:TIE ROD ASSEMBLY
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner 114SD, 122SD, Business Class M2, Cascadia, 108SD, Western Star 4900, 4700, 5700, Custom Chass RV Chassis, Custom Chass S2 Chassis, Custom Chass XC Chassis, Custom Chass XB Chassis, and Custom Chass MT Chassis. The ... Read more
Consequence
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
Remedy
Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-888.
21V326000 May 7, 2021
FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel ... Read more
Consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
21V256000 Apr 12, 2021
STEERING:CRITICAL FASTENERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner Cascadia, Business Class M2, 114SD, 108SD, 122SD, Custom Chass S2 Chassis, Custom Chass XB Chassis, Custom Chass XC Chassis, and Custom Chass MT Chassis Western Star 4700, 4900, 5700 vehicles. The steering arm and ... Read more
Consequence
A fractured bolt may cause a loss of steering, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the tie rod arm and steering arm bolts, free of charge. The recall began on June 10, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-884.
21V018000 Jan 20, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling 2021 Western Star 4700 and 5700, Freightliner Business Class M2, Cascadia, and Custom Chassis XC Chassis vehicles manufactured with a certain steering arm configuration with air disc brakes identified by the axle assembly supplier. On certain ve... Read more
Consequence
The loose bolt could result in the other caliper bolts to loosen. Insufficiently tightened bolts may not provide adequate clamping force between the brake caliper and brake anchor plate, resulting in reduced brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair as necessary, free of charge. The recall began March 17, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-873.
20V807000 Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021 Freightliner Custom Chassis MC, Business Class M2, Custom Chassis MBC Chassis, Custom Chassis S2 Chassis, Custom Chassis MT55 Chassis, and 2022 Custom Chassis Saf-T-Liner C2 vehicles. The hydraulic caliper tie bar support fasteners ... Read more
Consequence
A dangling tie bar could come in contact with the rotating wheel-end components or damage may occur from the brake parts flexing. Either scenario may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect both steer axle wheel-ends to make sure that the four tie bar mounting fasteners are properly tightened. If the required tie bar is missing, the caliper anchor mounts and functionality (brake pad slide pins and pad movement) will be inspected before... Read more
20V660000 Oct 27, 2020
SUSPENSION:REAR:AXLE:SPINDLE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Freightliner Cascadia, 2021 Freightliner 108SD, 114SD and Business Class M2 and Western Star 4700, 4900 and 5700 vehicles. The steer axle spindle nut snap-ring locking feature may be incorrectly installed or missing from the lef... Read more
Consequence
A missing or improperly installed locking snap ring can result in wheel-end failure and potentially a wheel-off/separation condition, increasing the risk of crash.
Remedy
DTNA will notify owners, and dealers will inspect the hub cap plug, and reinstall or replace of the snap-ring as needed, free of charge. The recall began December 18, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-866.
20V527000 Sep 1, 2020
ENGINE AND ENGINE COOLING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without an... Read more
Consequence
An engine stall can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charg... Read more
20V466000 Aug 7, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine st... Read more
Consequence
A engine stall may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact... Read more
20V214000 Apr 14, 2020
EXTERIOR LIGHTING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Ca... Read more
Consequence
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Complaint Statistics
2 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 1 |
| UNKNOWN OR OTHER | 1 |
UNKNOWN OR OTHER
May 3, 2024
Incident date: May 22, 2023
The DEF header failed on this truck and it causes the vehicle to be disabled. The DEF header is an emissions part. PART NUMBER 04-31354-004 HEADER-SSI,CONC,6 BOLT,CMNS
ELECTRICAL SYSTEM
Jun 13, 2023
Incident date: Jun 13, 2023
Water leaks in through the sunroof and top racks and leaks out the dome lights inside of the car
Technical Service Bulletins, 2021 FREIGHTLINER BUSINESS CLASS M2
187 manufacturer communications from 120 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 060000 ENGINE AND ENGINE COOLING | 41 |
| 350000 EQUIPMENT | 32 |
| 110000 ELECTRICAL SYSTEM | 28 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 11 |
| 100000 POWER TRAIN | 10 |
| 020000 SUSPENSION | 8 |
| 010000 STEERING | 8 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 8 |
CumminsB6.7SSI
Apr 26, 2024
060000 ENGINE AND ENGINE COOLING
Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
SS3144-FTL
Apr 25, 2024
060000 ENGINE AND ENGINE COOLING
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
ICI24-013
Mar 8, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 Campaign Suspended
ICI24-009
Feb 21, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
SF671
Feb 21, 2024
160000 STRUCTURE
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
FL974
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Con
ICI24-006
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Important Campaign Information letter for FL974 - Revised Bulletin & Population
ICI24-007
Feb 14, 2024
180000 VEHICLE SPEED CONTROL
Important Campaign Information letter for SF669 Campaign Suspended
FL974
Jan 19, 2024
060000 ENGINE AND ENGINE COOLING
Emissions Recall: Cummins DEF Sensor Shortage
SF671
Jan 19, 2024
160000 STRUCTURE
Field Service Campaign for Beverage Body Frame Rail 50 KSI
SF669
Dec 19, 2023
180000 VEHICLE SPEED CONTROL
Field Service Campaign for Adaptive Cruise Control
SF672_V4
Nov 3, 2023
110000 ELECTRICAL SYSTEM
Revised Field Service Campaign for Common Telematics Platform Software Update
SF672_V4
Nov 3, 2023
350000 EQUIPMENT
Revised Field Service Campaign for Common Telematics Platform Software Update
SF672
Jun 2, 2023
110000 ELECTRICAL SYSTEM
Field Service Campaign for Common Telematics Platform Software Update
SF672
Jun 2, 2023
350000 EQUIPMENT
Field Service Campaign for Common Telematics Platform Software Update
ICI23-010
Mar 31, 2023
010000 STEERING
Important Campaign Information letter communicating that SF660 Field Service Campaign is Replaced by FL967.
SF660A
Jan 9, 2023
010000 STEERING
Revised Field Service Campaign for Drag Link Tapered Joint
SF660
Dec 14, 2022
010000 STEERING
Field Service Campaign for Drag Link Tapered Joint
SB54-295
Jul 28, 2022
110000 ELECTRICAL SYSTEM
Revised Freightliner Service Bulletin for Replacing an Auto Baud Rate Detecting Bulkhead Module with a Fixed Baud Rate BHM. Description of Revisions: This bulletin replaces the version dated 02/01/2016. Information about auto baud rate conn
SB83-161
Jun 1, 2022
060000 ENGINE AND ENGINE COOLING
Updated Freightliner Service Bulletin for Heater Hose Reduced Clearance May Cause Early Horn Failures
SB49-042
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
CALFTL46-002
Feb 1, 2022
010000 STEERING
Customer Advisory Letter for M2 Front Steer Arm ??A?A? Drag Link Ball Joint Connection Inspection
SF613
Oct 1, 2021
030000 SERVICE BRAKES, HYDRAULIC
ConMet Front Hub to Rotor Fasteners. On certain vehicles, the front rotor nuts may not be torqued to manufacturer specification. Loose components could cause damage to the ABS tone rings, the ABS sensors, and the anchor plate mounting faste
SS3090-FTL2021
Aug 27, 2021
060000 ENGINE AND ENGINE COOLING
Service Solution for DD8 Engine Harness Chafing Air Compressor Suction Line.
SB83-161
Aug 25, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
SB83-161
Aug 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
CALFTL31-004
Jun 16, 2021
200000 WHEELS
Customer Advisory Letter for 4-Hook Chain Hanger Replacement.
SB60-176
Jun 3, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for Insulated Automatic Transmission Cover Plate. Some Business Class M2 and 108/114 Severe Duty vehicles equipped with a compressed natural gas (CNG) engine and automatic transmission may experience higher exh
SB60-176
Jun 3, 2021
100000 POWER TRAIN
Freightliner Service Bulletin for Insulated Automatic Transmission Cover Plate. Some Business Class M2 and 108/114 Severe Duty vehicles equipped with a compressed natural gas (CNG) engine and automatic transmission may experience higher exh
SF624
May 13, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Field Service Campaign for Freightliner M2 DD5 Fan Hub Fasteners. Fan hub bolts may be insufficiently torqued which could lead to a failure and excessive truck down time.
SS1034797-2021
May 7, 2021
060000 ENGINE AND ENGINE COOLING
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797-2021
May 7, 2021
350000 EQUIPMENT
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797-2021
May 7, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
CALFTL32-011
May 5, 2021
020000 SUSPENSION
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
CALFTL32-011
May 5, 2021
350000 EQUIPMENT
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
SB54-320
Apr 30, 2021
110000 ELECTRICAL SYSTEM
Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7. This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to t
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
SF621
Apr 9, 2021
010000 STEERING
Freightliner Field Service Campaign for Freightliner Drag Link Cotter Pin. Errors found in the cotter pin installation process indicate that it may not have been completed properly. This may result in the cotter pin not being bent correctly
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
TechTalk12372K
Apr 2, 2021
110000 ELECTRICAL SYSTEM
Tech Talk continuing discussion on MARMON HARRINGTON VPD ELGIN SWEEPER DROP OOUT.
TechTalk12374K
Apr 2, 2021
110000 ELECTRICAL SYSTEM
Tech Talk continuing discussion on M2 SPLICE PACKS IN DASH AND FONTAINE MODULES.
TechTalk12374K
Apr 1, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M2 splice packs in dash and Fontaine modules.
SB54-328
Mar 31, 2021
100000 POWER TRAIN
Updated Freightliner Service Bulletin for Rerouting Wiring Harness to Reduce Chafing. This bulletin replaces the version dated 06/29/2020. Two new illustrations have been added to demonstrate proper application of butterfly tie straps on th
TechTalk12372K
Mar 31, 2021
100000 POWER TRAIN
Tech Talk discussion on Marmon-Harrington VPD/Elgin sweeper drop out.
TechTalk12372K
Mar 31, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on Marmon-Harrington VPD/Elgin sweeper drop out.
TechTalk12372K
Mar 31, 2021
350000 EQUIPMENT
Tech Talk discussion on Marmon-Harrington VPD/Elgin sweeper drop out.
SB83-155
Mar 24, 2021
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Espar Service Information. This bulletin replaces the version dated January 1, 2015. New Cascadia has been added to the model list.
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
SS3073FTL2021
Mar 19, 2021
020000 SUSPENSION
Service Solution for M2 Rear Suspension Knock. This document applies to Freightliner M2 Business Class used in a a??Fire/Emergencya?? application and equipped with FTL flat leaf spring rear suspensions. The FTL flat leaf spring rear suspens
SB49-038
Mar 16, 2021
060000 ENGINE AND ENGINE COOLING
Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks. A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic
KU1804 Fuel Pump
Feb 26, 2021
080000 FUEL SYSTEM, DIESEL
Email from DDC Service Engineering regarding a fuel pump replacement on a population of 18 MY2019-2021 Freightliner M2 vehicles.
SB54-308
Feb 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
SB54-308
Feb 25, 2021
061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
20TS-08REV
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Revised Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14.
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
WI21-005
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-005
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
TechTalk7086
Feb 10, 2021
060000 ENGINE AND ENGINE COOLING
Tech Talk continued discussion on NEW M2 DD8 TURBO OUTLET TEMP SENSOR.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
WI21-004
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
WI21-004
Feb 1, 2021
100000 POWER TRAIN
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
TechTalk8090
Jan 29, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M2 500k issue.
Techtalk8076
Jan 26, 2021
060000 ENGINE AND ENGINE COOLING
Tech talk discussion on M2 VIN KN8076 shutting down intermittently.
TechTalk8065
Jan 20, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M2 106 ABS Battery Power Issue.
CALFTL88-001
Jan 15, 2021
160000 STRUCTURE
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
350000 EQUIPMENT
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
SB35-036
Dec 23, 2020
100000 POWER TRAIN
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part
Techtalk7086
Dec 18, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on M2 DD8 TURBO OUTLET TEMP SENSOR.
SB42-079
Dec 17, 2020
030000 BRAKES (PWS)
Freightliner Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
20TS-08
Dec 6, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14
CALFTL32-006R
Dec 2, 2020
020000 SUSPENSION
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
CALFTL32-006R
Dec 2, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
TechTalk7889
Nov 28, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on 2021 Bulkhead Module Problems.
TechTalk7889
Nov 28, 2020
350000 EQUIPMENT
Tech Talk discussion on 2021 Bulkhead Module Problems.
TechTalk7516
Nov 18, 2020
060000 ENGINE AND ENGINE COOLING
TechTalk discussion on M2 low coolant level. Prior post concerned correcting an incorrect listed part number.
TechTalk7856
Nov 10, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on 2021 M2 CHM fuse.
CALFTL54-013
Nov 4, 2020
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for Updating the RP170 Customer Access Connector and Adding Overlays for J1939. The Electrical Guide for M2106, M2112, 108SD, 114SD Body Builder Reference Guide Revision: D June 2019 incorrectly displays pins 2 and
SS1034797
Oct 30, 2020
060000 ENGINE AND ENGINE COOLING
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797
Oct 30, 2020
110000 ELECTRICAL SYSTEM
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797
Oct 30, 2020
350000 EQUIPMENT
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SB54-278
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
SB54-278
Oct 27, 2020
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
17TS-05REV2
Oct 20, 2020
100000 POWER TRAIN
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
17TS-05REV2
Oct 20, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
20TS-06
Oct 12, 2020
060000 ENGINE AND ENGINE COOLING
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
20TS-06
Oct 12, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
SB35-036
Oct 7, 2020
100000 POWER TRAIN
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
SB35-036
Oct 7, 2020
350000 EQUIPMENT
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
Showing 100 of 187 bulletins.
NHTSA Safety Investigations, FREIGHTLINER BUSINESS CLASS M2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA16001
Opened: Feb 3, 2016 , Closed: Sep 10, 2021
CNG Fuel System Integrity
The Office of Defects Investigation (ODI) is only aware of the one subject fuel container rupture incident on the subject vehicles that first prompted this investigation. The subject CNG fuel system and fuel container design, material, manufacture, assembly and performance appear to be consistent wi... Read more
PE14020
Opened: Jul 7, 2014 , Closed: Feb 5, 2016
CNG Fuel System Integrity
On April 3, 2014 in Howard, Wisconsin, a model year 2014 Freightliner Business Class M2 truck manufactured by Daimler Trucks North America LLC (DNTA) experienced a catastrophic CNG fuel container burst when it was struck by an unsecured forklift being transported inside the truck's cargo compartment... Read more
PE13001
Opened: Jan 15, 2013 , Closed: Apr 11, 2013
SmartPlex Multiplexer Module Failure
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles may allegedly experience a SmartPlex electronic multiplexing switch hub module failure. This failure may result in inadvertent activation of acce... Read more
PE11028
Opened: Aug 29, 2011 , Closed: Nov 22, 2011
Output shaft failure and separation
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemb... Read more
PE10007
Opened: Feb 3, 2010 , Closed: May 23, 2010
Stop Lamps Intermittent
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler fi... Read more
FREIGHTLINER BUSINESS CLASS M2 - All Years Overview
Complete safety history for the FREIGHTLINER BUSINESS CLASS M2 across all model years (2000, 2027).
285
Total Recalls
62
Total Complaints
5
Investigations
3
Reported Crashes
3
Reported Fires
1
Reported Deaths
FREIGHTLINER BUSINESS CLASS M2 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 1 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 1 | View |
| 2024 | 7 | 0 | View |
| 2023 | 7 | 1 | View |
| 2022 | 9 | 1 | View |
| 2021 (current) | 14 | 2 | |
| 2020 | 12 | 8 | View |
| 2019 | 23 | 0 | View |
| 2018 | 16 | 0 | View |
| 2017 | 15 | 1 | View |
| 2016 | 16 | 1 | View |
| 2015 | 14 | 4 | View |
| 2014 | 10 | 0 | View |
| 2013 | 11 | 0 | View |
| 2012 | 12 | 4 | View |
| 2011 | 8 | 0 | View |
| 2010 | 10 | 0 | View |
| 2009 | 8 | 2 | View |
| 2008 | 14 | 3 | View |
| 2007 | 17 | 4 | View |
| 2006 | 13 | 11 | View |
| 2005 | 9 | 10 | View |
| 2004 | 10 | 8 | View |
| 2003 | 5 | 1 | View |
| 2002 | 5 | 0 | View |
| 2001 | 2 | 0 | View |
| 2000 | 1 | 0 | View |