2015 FREIGHTLINER BUSINESS CLASS M2
14 recalls, 4 complaints - 809 TSBs
24V924000 Dec 11, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence
An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy
Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
21V067000 Feb 11, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-2019 Freightliner Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.
Consequence
If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-874.
20V214000 Apr 14, 2020
EXTERIOR LIGHTING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Ca... Read more
Consequence
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
18V503000 Jul 31, 2018
STEERING:LINKAGES:TIE ROD ASSEMBLY
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2015 Freightliner Cascadia, Coronado, Business Class M2, 114SD, and Western Star 4900 trucks. In certain front axle, brake lining, and brake spider combinations, braking may cause high vibrations, resulting in early failure of the t... Read more
Consequence
A tie-rod failure would cause a disconnect between the front wheels, resulting in a loss of steering ability, thereby increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the brake linings, brake spider, and tie-rod, free of charge. The recall began March 22, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL782.
17V402000 Jun 26, 2017
SERVICE BRAKES, AIR
Defect Description
Daimler Trucks North America (DTNA) is recalling certain 2015-2017 Freightliner M2 Business Class, 108SD, and 114SD vehicles. The affected vehicles might not have a required check valve installed in one of the ports of the spring brake modulation valve. Without the valve, the primary air system is n... Read more
Consequence
A rapid loss of air pressure in the secondary system could cause a similar rapid loss of pressure in the primary system, which may lead to a sudden application of the parking brakes. This could increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the vehicles, installing a check valve, as necessary, free of charge. The recall began on August 24, 2017. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-740.
16V634000 Aug 31, 2016
POWER TRAIN:AXLE HUBS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. T... Read more
Consequence
If a wheel separates from the axle, there would be an increased risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.
16V206000 Apr 12, 2016
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2010-2017 Freightliner M2 Business Class, 108SD, 114SD, and Columbia trucks manufactured from January 6, 2010, through February 29, 2016, equipped with certain Bendix rear disk brakes and spring suspensions. The rear disk brake... Read more
Consequence
Caliper contact with the spring suspension may reduce the braking effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, as necessary, free of charge. The recall began on June 8, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-705.
15V859000 Dec 22, 2015
POWER TRAIN:AXLE ASSEMBLY
Defect Description
Daimler Trucks North America, Inc. (DTNA) is recalling certain model year 2015-2016 Freightliner 108SD, 114SD, Business Class M2, and Western Star 4900 vehicles manufactured September 26, 2014, to November 6, 2015, and equipped with certain drive axles manufactured by Marmon-Herrington. The affecte... Read more
Consequence
If the hex nuts are not tightened to specification, the driveshaft may disconnect from the drive axle, resulting in a loss of propulsion and increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the hex nuts, tightening them as necessary, free of charge. The recall began on February 5, 2016. Owners may contact DTNA customer service at 1-800-745-8000, or Marmon-Herrington customer service at 1-800-547-0712. DTNA's number for this recall is ... Read more
15V617000 Oct 1, 2015
POWER TRAIN:MANUAL TRANSMISSION
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2015-2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and Western Star 4700 trucks manufactured January 4, 2015, to April 24, 2015, and equipped with Eaton Fuller FR 10-speed manual transmissions. In the affected v... Read more
Consequence
Even though the transmission has been shifted out of reverse into neutral, the vehicle may unexpectedly move backwards, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the affected transmissions if necessary, free of charge. The recall began on November 24, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-693.
15V586000 Sep 22, 2015
SUSPENSION:REAR
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2016 Freightliner Business Class M2, 108SD, and 114SD trucks manufactured April 30, 2013, to September 14, 2015. Due to incorrect positioning, the rear disk brake calipers may contact the spring suspension reducing rear br... Read more
Consequence
A reduction in braking performance can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, free of charge. The recall began on November 13, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-688.
15V185000 Mar 30, 2015
SERVICE BRAKES, AIR
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2015 Freightliner Cascadia, Business Class M2, 108SD, 114SD, 122SD, Coronado, Western Star 4700, and Western Star 4900 trucks manufactured October 6, 2014, to February 16, 2015, and equipped with Haldex Life Seal brake chambers.... Read more
Consequence
While traveling at highway speeds, brake drag may cause loss of vehicle control, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the brake chambers, free of charge. Owners were mailed interim notices at the end of May 2015. The recall began on September 25, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL676.
15V094000 Feb 19, 2015
SERVICE BRAKES, HYDRAULIC
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2015 Freightliner Business Class M2 vehicles manufactured June 4, 2014, to December 1, 2014 that are equipped with hydraulic brakes and a Bosch Hydro-Max Brake Boost Pump. Due to an incompatibility between the boost pump switch... Read more
Consequence
If the instrument panel doesn't display warnings, the driver may be unaware that braking force is reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will install the correct brake switch, free of charge. The recall began on April 13, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-677.
14V758000 Nov 28, 2014
SERVICE BRAKES, AIR:DISC:CHAMBER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2015 Freightliner Business Class M2, 108SD, 114SD, 122SD, Coronado, Columbia Glider, Argosy Glider, Western Star 4700, and Western Star 4900 trucks manufactured September 17, 2014, to November 10, 2014 equipped with Haldex Life ... Read more
Consequence
While traveling at highway speeds, brake drag may cause loss of vehicle control, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the diaphragm if necessary, free of charge. Owners were sent an interim notice on January 27, 2015. The recall began on September 25, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-... Read more
14V659000 Oct 21, 2014
POWER TRAIN:CLUTCH ASSEMBLY
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2015 Freightliner Business Class M2 trucks manufactured May 27, 2014, to September 25, 2014, and equipped with certain models of Eaton Fuller 365mm clutches. Due to an incorrect clutch-release bearing component, the affected cl... Read more
Consequence
The loss of clutch function could cause unintended motion or extend stopping distance, increasing the risk of vehicle crash.
Remedy
DTNA will notify owners, and dealers will inspect and replace the clutches, as necessary, free of charge. The recall began on December 8, 2014. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-670.
Complaint Statistics
4 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 2 |
| ENGINE AND ENGINE COOLING | 1 |
| STEERING | 1 |
STEERING
Sep 6, 2022
Incident date: Sep 6, 2022
Noticed the steering linkage had an unusual amount of free play, Thinking it might be the bearing had failed. Bought a new part and had the one on the truck taken apart. When it was removed, it was noted that the linkage was not installed correctly. There is a safety bolt that locks the linkage and ... Read more
ELECTRICAL SYSTEM
Nov 4, 2015
Incident date: Oct 6, 2015
WHILE DRIVING THE TRACTOR/TRAILER DOWN THE INTERSTATE AN AMBER WARNING LIGHT CAME ON THE DASH. WITHIN A MATTER OF SECONDS THE ENTIRE TRUCK COMPLETELY SHUT DOWN WHILE AT HIGHWAY SPEEDS. THE DRIVER LOST ALL POWER STEERING, AND CONTROL OF THE VEHICLE. HE WAS ABLE TO PULL OFF THE SIDE OF THE ROAD WIT... Read more
ELECTRICAL SYSTEM
Nov 4, 2015
Incident date: Oct 28, 2015
WHILE DRIVING THE TRACTOR/TRAILER DOWN THE HIGHWAY AN AMBER WARNING LIGHT CAME ON THE DASH. WITHIN A MATTER OF SECONDS THE ENTIRE TRUCK COMPLETELY SHUT DOWN WHILE AT HIGHWAY SPEEDS. THE DRIVER LOST ALL POWER STEERING, AND CONTROL OF THE VEHICLE. HE WAS ABLE TO PULL OFF THE SIDE OF THE ROAD WITHOU... Read more
ENGINE AND ENGINE COOLING
May 6, 2015
Incident date: May 5, 2015
TL* THE CONTACT OWNS A 2015 FREIGHTLINER BUSINESS CLASS M2. WHILE DRIVING AT 45 MPH, THE INTAKE HEATER WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.
Technical Service Bulletins, 2015 FREIGHTLINER BUSINESS CLASS M2
809 manufacturer communications from 537 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 117 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 85 |
| 060000 ENGINE AND ENGINE COOLING | 76 |
| 060000 ENGINE (PWS) | 67 |
| 110000 ELECTRICAL SYSTEM | 55 |
| 070000 FUEL SYSTEM, GASOLINE | 34 |
| 100000 POWER TRAIN | 32 |
| 080000 FUEL SYSTEM, DIESEL | 30 |
ICI24-013
Mar 8, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 Campaign Suspended
SF671
Feb 21, 2024
160000 STRUCTURE
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
ICI24-009
Feb 21, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
SF671
Jan 19, 2024
160000 STRUCTURE
Field Service Campaign for Beverage Body Frame Rail 50 KSI
SB49-042
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
CSR 520
Jul 28, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
CSR 520
Jul 28, 2021
350000 EQUIPMENT
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
CSR 520
Jul 28, 2021
060000 ENGINE AND ENGINE COOLING
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
16TS-08REV
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
TechTalk8130
Apr 12, 2021
030000 BRAKES (PWS)
Tech Talk continuing discussion on HSA pulses on and off when brake is pressed.
D21R1
Apr 6, 2021
060000 ENGINE AND ENGINE COOLING
Detroit Emission Recall for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in the state of California will require reprogramming to a min
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
SB83-155
Mar 24, 2021
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Espar Service Information. This bulletin replaces the version dated January 1, 2015. New Cascadia has been added to the model list.
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
SB54-308
Feb 25, 2021
061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
SB54-308
Feb 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
D21M2
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
DDC Field Service Campaign for GHG14 DETROIT DD13 with One-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minimum of th
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
TechTalk8130
Feb 11, 2021
030000 BRAKES (PWS)
Tech Talk discussion on HSA pulses on and off when brake is pressed.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
SB35-036
Dec 23, 2020
100000 POWER TRAIN
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
SB54-278
Oct 27, 2020
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
SB54-278
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
TechTalk7808
Oct 22, 2020
350000 EQUIPMENT
Tech Talk discussion on ECM not seeing PTO On signal.
TechTalk7808
Oct 22, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on ECM not seeing PTO On signal.
TechTalk7808
Oct 22, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on ECM not seeing PTO On signal.
SB35-036
Oct 7, 2020
350000 EQUIPMENT
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
SB35-036
Oct 7, 2020
100000 POWER TRAIN
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
JOYSON LTR
Sep 29, 2020
150000 SEAT BELTS
Joyson Safety Systems letter informing DTNA about Hikone Webbing Investigation. JSS is near completion of an initial investigation regarding data integrity issues at the seatbelt webbing manufacturing facility in Hikone, Japan acquired fro
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
TechTalk7658
Sep 15, 2020
350000 EQUIPMENT
Tech Talk discussion on M-2 gauges inoperative at times.
TechTalk7658
Sep 15, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M-2 gauges inoperative at times.
TechTalk7679
Sep 15, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
ICI20-022R
Aug 11, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributo
SB54-315
Aug 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
353000 EQUIPMENT:ELECTRICAL
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
350000 EQUIPMENT
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
100000 POWER TRAIN
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
ICI20-022
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p
WI20-014
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a
WI20-012
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
SB31-043
Jul 28, 2020
350000 EQUIPMENT
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The
SB31-043
Jul 28, 2020
022000 SUSPENSION:REAR
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
20OEM-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
20CSA-10
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink??A???A???A???A???A???A???A???A? 8.12 Standard and Professional is available to download from the Detroit Diesel server.
SB54-334
Jul 24, 2020
120000 EXTERIOR LIGHTING
Service Bulletin for Front Lighting Ground Splice Pack Failure. The left and right hood lighting of these vehicles have separate ground paths to the frame and use the same splice pack parts. The splice packs are part of the hood commodity a
SB54-334
Jul 24, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Front Lighting Ground Splice Pack Failure. The left and right hood lighting of these vehicles have separate ground paths to the frame and use the same splice pack parts. The splice packs are part of the hood commodity a
20CSA-09
Jul 23, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for DiagnosticLink Software Update Reminder. Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors,
SB60-171
Jul 10, 2020
162300 STRUCTURE:BODY:DOOR
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
20CSA-08
Jun 10, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12. On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to Diagn
CALM2CHM
May 15, 2020
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for inspection of the M2 chassis module. Inspecting for heat damage on Pin J and Pin S.
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
D20M1
Apr 23, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minim
D20M1
Apr 23, 2020
060000 ENGINE AND ENGINE COOLING
Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minim
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
CAL80KSIFRAMEREV
Apr 17, 2020
160000 STRUCTURE
Customer Advisory Letter revision for 80KSI Frame Reinforcement Installation for certain vehicles equipped with 80KSI frame rails and Airliner 21,000LB rear suspensions. This version adds Model Year 2020.
CAL80KSIFRAMEREV
Apr 17, 2020
020000 SUSPENSION
Customer Advisory Letter revision for 80KSI Frame Reinforcement Installation for certain vehicles equipped with 80KSI frame rails and Airliner 21,000LB rear suspensions. This version adds Model Year 2020.
SB54-327
Apr 17, 2020
280000 BACK OVER PREVENTION
Service Bulletin for Lengthening the Backup Light Harness. Though the backup light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
SB54-327
Apr 17, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Lengthening the Backup Light Harness. Though the backup light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
SB32-033
Mar 30, 2020
020000 SUSPENSION
Freightliner Service Bulletin for Front Axle Spacer Replacement. This service bulletin replaces the version dated 05/01/2016. This bulletin is updated to include the parts list. Some vehicles may exhibit a lean (right or left) due to weight
20CSA-04
Mar 20, 2020
350000 EQUIPMENT
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
20CSA-04
Mar 20, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink??A? 8.11 Standard and Professional will be available for download from the Detroit Diesel server.
SS1034679
Mar 18, 2020
110000 ELECTRICAL SYSTEM
Service Solution for M2 ABS Wiring Harness Rubs On Forward Cab Mount. ABS chassis harness is rubbing on the rear of the driver side forward cab mounting bracket on M2 106 trucks with a 160 MM Cab Hgt. This may cause open or shorted circuits
CAL80KSIFRAMEREV
Mar 18, 2020
160000 STRUCTURE
Customer Advisory Letter revision for 80KSI Frame Reinforcement Installation for certain vehicles equipped with 80KSI frame rails and Airliner 21,000LB rear suspensions. This version updates information from prior submission, 20MC5482, CAL8
CAL80KSIFRAMEREV
Mar 18, 2020
022000 SUSPENSION:REAR
Customer Advisory Letter revision for 80KSI Frame Reinforcement Installation for certain vehicles equipped with 80KSI frame rails and Airliner 21,000LB rear suspensions. This version updates information from prior submission, 20MC5482, CAL8
D19M4-REV3
Mar 18, 2020
160000 STRUCTURE
Field Service Campaign revision for Detroit Axle M2 Chassis Stabilizer Bracket Inspection. Additional information added to Parts Information.
03.2020 Campaign
Mar 17, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers.
WP20-002
Mar 17, 2020
160000 STRUCTURE
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
WP20-002
Mar 17, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. T
SB00-038
Mar 17, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Freightliner Service Bulletin for vibration troubleshooting - finding the cause. This version replaces the version dated 5/1/14 and adds New Cascadia.
SB00-038
Mar 17, 2020
020000 SUSPENSION
Freightliner Service Bulletin for vibration troubleshooting - finding the cause. This version replaces the version dated 5/1/14 and adds New Cascadia.
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SB54-290
Feb 14, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
20CSA-01
Jan 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of
20CSA-01
Jan 31, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a 60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of
SB83-119
Jan 16, 2020
130000 VISIBILITY
Service Bulletin for A/C system receiver-drier replacement guidelines.
SB54-290
Jan 16, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin on guidelines for repairing or replacing an electrical harness.
WI19-022
Jan 2, 2020
110000 ELECTRICAL SYSTEM
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
D19M4-REV2
Jan 2, 2020
350000 EQUIPMENT
Field Service Campaign revision for Detroit Axle M2 Chassis Stabilizer Bracket Inspection.
D19M4-REV2
Jan 2, 2020
021100 SUSPENSION:FRONT:STABILIZER BAR
Field Service Campaign revision for Detroit Axle M2 Chassis Stabilizer Bracket Inspection.
WI19-022
Jan 2, 2020
350000 EQUIPMENT
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
WI19-022
Jan 2, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
Showing 100 of 809 bulletins.
NHTSA Safety Investigations, FREIGHTLINER BUSINESS CLASS M2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA16001
Opened: Feb 3, 2016 , Closed: Sep 10, 2021
CNG Fuel System Integrity
The Office of Defects Investigation (ODI) is only aware of the one subject fuel container rupture incident on the subject vehicles that first prompted this investigation. The subject CNG fuel system and fuel container design, material, manufacture, assembly and performance appear to be consistent wi... Read more
PE14020
Opened: Jul 7, 2014 , Closed: Feb 5, 2016
CNG Fuel System Integrity
On April 3, 2014 in Howard, Wisconsin, a model year 2014 Freightliner Business Class M2 truck manufactured by Daimler Trucks North America LLC (DNTA) experienced a catastrophic CNG fuel container burst when it was struck by an unsecured forklift being transported inside the truck's cargo compartment... Read more
PE13001
Opened: Jan 15, 2013 , Closed: Apr 11, 2013
SmartPlex Multiplexer Module Failure
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles may allegedly experience a SmartPlex electronic multiplexing switch hub module failure. This failure may result in inadvertent activation of acce... Read more
PE11028
Opened: Aug 29, 2011 , Closed: Nov 22, 2011
Output shaft failure and separation
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemb... Read more
PE10007
Opened: Feb 3, 2010 , Closed: May 23, 2010
Stop Lamps Intermittent
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler fi... Read more
FREIGHTLINER BUSINESS CLASS M2 - All Years Overview
Complete safety history for the FREIGHTLINER BUSINESS CLASS M2 across all model years (2000, 2027).
285
Total Recalls
62
Total Complaints
5
Investigations
3
Reported Crashes
3
Reported Fires
1
Reported Deaths
FREIGHTLINER BUSINESS CLASS M2 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 1 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 1 | View |
| 2024 | 7 | 0 | View |
| 2023 | 7 | 1 | View |
| 2022 | 9 | 1 | View |
| 2021 | 14 | 2 | View |
| 2020 | 12 | 8 | View |
| 2019 | 23 | 0 | View |
| 2018 | 16 | 0 | View |
| 2017 | 15 | 1 | View |
| 2016 | 16 | 1 | View |
| 2015 (current) | 14 | 4 | |
| 2014 | 10 | 0 | View |
| 2013 | 11 | 0 | View |
| 2012 | 12 | 4 | View |
| 2011 | 8 | 0 | View |
| 2010 | 10 | 0 | View |
| 2009 | 8 | 2 | View |
| 2008 | 14 | 3 | View |
| 2007 | 17 | 4 | View |
| 2006 | 13 | 11 | View |
| 2005 | 9 | 10 | View |
| 2004 | 10 | 8 | View |
| 2003 | 5 | 1 | View |
| 2002 | 5 | 0 | View |
| 2001 | 2 | 0 | View |
| 2000 | 1 | 0 | View |