2017 FREIGHTLINER BUSINESS CLASS M2
15 recalls, 1 complaints - 845 TSBs
24V924000 Dec 11, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence
An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy
Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
21V484000 Jun 24, 2021
EXTERIOR LIGHTING
Defect Description
Mickey Truck Bodies, Inc. (Mickey Truck) is recalling certain 2017 Freightliner M2, M2-106, International 4300, and 2018 Peterbilt 220 vehicles equipped with certain model lift gates that contain a license plate kit with part number 298872-01. The light kit does not properly illuminate the license ... Read more
Consequence
The improper lighting may confuse other drivers on the road, increasing the risk of a crash.
Remedy
Dealers will provide a replacement license plate kit, free of charge. Owner notification letters were mailed on July 10, 2021. Owners may contact Mickey Truck customer service at 1-336-888-2291.
21V067000 Feb 11, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2014-2019 Freightliner Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.
Consequence
If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-874.
20V466000 Aug 7, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine st... Read more
Consequence
A engine stall may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact... Read more
20V214000 Apr 14, 2020
EXTERIOR LIGHTING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Ca... Read more
Consequence
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
18V913000 Dec 19, 2018
STEERING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner 114SD, 122SD, 108SD, Cascadia and Business class M2 trucks, Freightliner Custom Chassis XBS, XCL, XCM, MT45, MT55, S2G, S2RV, XCR and XCS custom chassis and Western Star 4700, 4900 and 5700 trucks equipped with Detro... Read more
Consequence
Loose tie rod arm bolts may lead to separation of the tie rod arm, resulting in a loss of vehicle control, increasing the risk of a crash.
Remedy
DTNA has notified owners, and dealers will inspect the steering arm and tie rod arm bolts for to make sure that they are properly tightened, installing new fasteners as necessary, free of charge. The recall began February 9, 2019. Owners may contact Daimler Trucks at 1-800-547-0712. DTNA's number ... Read more
18V353000 May 29, 2018
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2019 Freightliner M2 Business Class, 108SD, 114SD and Cascadia trucks, Western Star 4700, 4900, and 5700 trucks, FCCC S2C 106 Cab, S2G Cab, XBR, XBS, XCL, XCM, XCP, XCR, and XCS chassis equipped with air disc brakes. The brake caliper... Read more
Consequence
If the brake caliper mounting bolts loosen, braking performance may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts and tighten them as necessary, free of charge. DTNA issued owners an interim notification on July 25, 2018. The recall began September 4, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's num... Read more
18V251000 Apr 19, 2018
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2019 Freightliner Business Class M2 trucks built with air disk brakes and spring suspension. The rear disk brake calipers may have been mounted in an incorrect orientation allowing the caliper to contact the suspension, reducing brak... Read more
Consequence
Reduced braking effectiveness can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the orientation the rear brake calipers, free of charge. The recall began on June 14, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-767.
17V402000 Jun 26, 2017
SERVICE BRAKES, AIR
Defect Description
Daimler Trucks North America (DTNA) is recalling certain 2015-2017 Freightliner M2 Business Class, 108SD, and 114SD vehicles. The affected vehicles might not have a required check valve installed in one of the ports of the spring brake modulation valve. Without the valve, the primary air system is n... Read more
Consequence
A rapid loss of air pressure in the secondary system could cause a similar rapid loss of pressure in the primary system, which may lead to a sudden application of the parking brakes. This could increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the vehicles, installing a check valve, as necessary, free of charge. The recall began on August 24, 2017. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-740.
17V043000 Jan 19, 2017
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2017 Freightliner Business Class M2, 108SD, and 114SD trucks. The affected trucks have been modified to be equipped with both left hand and right hand instrument clusters. Due to incompatibilities between the displays, the instrumen... Read more
Consequence
Unresponsive instrument clusters and/or turn signals can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the left instrument cluster with a cluster compatible with the right display, free of charge. The recall began on May 8, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL731.
16V824000 Nov 15, 2016
TIRES:TREAD/BELT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2017 Freightliner Cascadia, Business Class M2, and 122SD trucks manufactured January 24, 2016, to October 10, 2016 and equipped with Goodyear G399A LHS 295/75R22.5 Load Range G tires. The tires on the affected vehicles may have... Read more
Consequence
Partial tread separation can increase the risk of a crash.
Remedy
Goodyear will notify the owners of the affected Freightliner vehicles and Goodyear dealers will replace the affected tires, free of charge. The recall began on December 14, 2016. To find a Goodyear dealer, owners should contact Goodyear Consumer Relations at 1-800-592-3267. Consumers may also con... Read more
16V666000 Sep 14, 2016
SERVICE BRAKES, HYDRAULIC
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2016-2017 Freightliner Custom Chassis (FCCC) S2 chassis and Freightliner Business Class M2 trucks and non-school buses manufactured March 3, 2015, to September 8, 2016, equipped with ICU3s instrument clusters and hydraulic brak... Read more
Consequence
If "PARK" illuminates instead of the word "BRAKE," the driver will be unaware of a braking issue or malfunction, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ICU3s instrument clusters with new clusters, free of charge. An interim notification letter was sent to owners on November 4, 2016. The remedy is now available. A second notice was mailed to owners on April 17, 2017. Owners may contact DTNA c... Read more
16V658000 Sep 13, 2016
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2016-2017 Freightliner M2 Business Class and 114 SD trucks manufactured March 10, 2015, to July 11, 2016. The brake caliper mounting bolts on the affected vehicles may be incorrectly torqued, allowing the bolts to loosen and d... Read more
Consequence
If the brake caliper mounting bolts loosen or detach, braking ability may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the brake caliper mounting bolts for the proper torque and tighten them as necessary, free of charge. An interim notice was sent to owners on November 7, 2016. The final remedy is now available. A second notice was mailed to owners on January 26, ... Read more
16V634000 Aug 31, 2016
POWER TRAIN:AXLE HUBS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. T... Read more
Consequence
If a wheel separates from the axle, there would be an increased risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.
16V206000 Apr 12, 2016
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2010-2017 Freightliner M2 Business Class, 108SD, 114SD, and Columbia trucks manufactured from January 6, 2010, through February 29, 2016, equipped with certain Bendix rear disk brakes and spring suspensions. The rear disk brake... Read more
Consequence
Caliper contact with the spring suspension may reduce the braking effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, as necessary, free of charge. The recall began on June 8, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-705.
Complaint Statistics
1 total complaints
1 crashes 1 deaths
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 1 |
SERVICE BRAKES
Feb 22, 2019
Incident date: Jan 25, 2019
VEHICLE WAS STATIONARY AND PARKED IN A RESIDENTIAL DRIVEWAY. THE TRUCK ROLLED FORWARD AND TRAPPED DRIVER UNDER REAR TIRE SET. DEFECTIVE PARKING BRAKE SYSTEM. DEFECTIVE PARKING BRAKE SPRINGS.
Crash
1 deaths
Technical Service Bulletins, 2017 FREIGHTLINER BUSINESS CLASS M2
845 manufacturer communications from 553 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 132 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 90 |
| 060000 ENGINE AND ENGINE COOLING | 89 |
| 060000 ENGINE (PWS) | 72 |
| 110000 ELECTRICAL SYSTEM | 69 |
| 100000 POWER TRAIN | 38 |
| 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 27 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 23 |
CumminsB6.7SSI
Apr 26, 2024
060000 ENGINE AND ENGINE COOLING
Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
ICI24-013
Mar 8, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 Campaign Suspended
SF671
Feb 21, 2024
160000 STRUCTURE
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
ICI24-009
Feb 21, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
ICI24-006
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Important Campaign Information letter for FL974 - Revised Bulletin & Population
FL974
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Con
SF671
Jan 19, 2024
160000 STRUCTURE
Field Service Campaign for Beverage Body Frame Rail 50 KSI
FL974
Jan 19, 2024
060000 ENGINE AND ENGINE COOLING
Emissions Recall: Cummins DEF Sensor Shortage
SB54-295
Jul 28, 2022
110000 ELECTRICAL SYSTEM
Revised Freightliner Service Bulletin for Replacing an Auto Baud Rate Detecting Bulkhead Module with a Fixed Baud Rate BHM. Description of Revisions: This bulletin replaces the version dated 02/01/2016. Information about auto baud rate conn
SB49-042
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
SB83-161
Aug 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
SB83-161
Aug 25, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
CSR 520
Jul 28, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
CSR 520
Jul 28, 2021
350000 EQUIPMENT
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
CSR 520
Jul 28, 2021
060000 ENGINE AND ENGINE COOLING
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific model year 2014 through 2019 Freightliner Business Class M2 vehicles m
CALFTL32-011
May 5, 2021
350000 EQUIPMENT
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
CALFTL32-011
May 5, 2021
020000 SUSPENSION
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
SB54-320
Apr 30, 2021
110000 ELECTRICAL SYSTEM
Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7. This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to t
16TS-08REV
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
SB54-328
Mar 31, 2021
100000 POWER TRAIN
Updated Freightliner Service Bulletin for Rerouting Wiring Harness to Reduce Chafing. This bulletin replaces the version dated 06/29/2020. Two new illustrations have been added to demonstrate proper application of butterfly tie straps on th
SB83-155
Mar 24, 2021
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Espar Service Information. This bulletin replaces the version dated January 1, 2015. New Cascadia has been added to the model list.
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
CALFTL49-003
Mar 18, 2021
060000 ENGINE AND ENGINE COOLING
Customer Advisory Letter for DEF Header Replacement.
SB49-038
Mar 16, 2021
060000 ENGINE AND ENGINE COOLING
Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks. A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic
D21R5
Mar 5, 2021
060000 ENGINE AND ENGINE COOLING
Detroit Emission Recall for Certain Detroit DD5 quick launch engines that are registered in the state of California will require reprogramming to a minimum of the MCM and ACM software versions.
SB54-308
Feb 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
SB54-308
Feb 25, 2021
061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
TechTalk8038
Feb 17, 2021
110000 ELECTRICAL SYSTEM
Tech Talk continuing discussion on ABS and Wheel Spin lights, No codes.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
TechTalk8038
Feb 2, 2021
110000 ELECTRICAL SYSTEM
Discussion on ABS and wheel Spin Lights coming on at startup
TechTalk8038
Feb 2, 2021
010000 STEERING
Discussion on ABS and wheel Spin Lights coming on at startup
WI21-004
Feb 1, 2021
100000 POWER TRAIN
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
WI21-004
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
Techtalk8011
Feb 1, 2021
100000 POWER TRAIN
Tech Talk discussion on M2 Cummins Allison no crank.
Techtalk8011
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on M2 Cummins Allison no crank.
21TS-01
Jan 25, 2021
350000 EQUIPMENT
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Det
21TS-01
Jan 25, 2021
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Det
21TS-03
Jan 25, 2021
350000 EQUIPMENT
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with
21TS-03
Jan 25, 2021
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps. There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with
WI21-003
Jan 25, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change,
WI21-003
Jan 25, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change,
WI21-003
Jan 25, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times. DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change,
CALFTL88-001
Jan 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
350000 EQUIPMENT
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
160000 STRUCTURE
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
TechTalk8028
Jan 13, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on 2017 DD5 charging.
TechTalk8028
Jan 13, 2021
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on 2017 DD5 charging.
Techtalk8011
Dec 29, 2020
100000 POWER TRAIN
Tech Talk discussion on M2 Cummins Allison no crank.
Techtalk8011
Dec 29, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on M2 Cummins Allison no crank.
SB35-036
Dec 23, 2020
100000 POWER TRAIN
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
CALFTL32-006R
Dec 2, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
CALFTL32-006R
Dec 2, 2020
020000 SUSPENSION
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
TechTalk7885
Nov 18, 2020
060000 ENGINE (PWS)
Tech Talk discussion on 2017 M2 High beam indicator only working with wipers on.
TechTalk7885
Nov 18, 2020
130000 VISIBILITY
Tech Talk discussion on 2017 M2 High beam indicator only working with wipers on.
TechTalk7885
Nov 18, 2020
121300 EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
Tech Talk discussion on 2017 M2 High beam indicator only working with wipers on.
SB54-278
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
SB54-278
Oct 27, 2020
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
TechTalk7809
Oct 21, 2020
350000 EQUIPMENT
Tech Talk discussion on odd regen issue.
TechTalk7809
Oct 21, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on odd regen issue.
TechTalk7809
Oct 21, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on odd regen issue.
17TS-05REV2
Oct 20, 2020
100000 POWER TRAIN
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
17TS-05REV2
Oct 20, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
20TS-06
Oct 12, 2020
060000 ENGINE AND ENGINE COOLING
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
20TS-06
Oct 12, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
SB35-036
Oct 7, 2020
100000 POWER TRAIN
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
SB35-036
Oct 7, 2020
350000 EQUIPMENT
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk7679
Sep 15, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
TechTalk7658
Sep 15, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M-2 gauges inoperative at times.
TechTalk7658
Sep 15, 2020
350000 EQUIPMENT
Tech Talk discussion on M-2 gauges inoperative at times.
20CSA-15
Aug 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
110000 ELECTRICAL SYSTEM
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
350000 EQUIPMENT
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
CALFTL32-006
Aug 17, 2020
020000 SUSPENSION
Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. The attached document provides work instructions for relocating the height-control valve downward 1.62 inches (41.3
CALFTL32-006
Aug 17, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. The attached document provides work instructions for relocating the height-control valve downward 1.62 inches (41.3
ICI20-022R
Aug 11, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributo
SB54-315
Aug 7, 2020
100000 POWER TRAIN
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
350000 EQUIPMENT
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
353000 EQUIPMENT:ELECTRICAL
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
SB54-315
Aug 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Bulletin for Powertrain PDM and Main PDM Bracket Modi??A?A?cation. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
WI20-014
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity a
WI20-012
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
ICI20-022
Aug 3, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customer??A???A???A???A???A???A???A???A???A???A???A???A?s location to p
SB31-043
Jul 28, 2020
022000 SUSPENSION:REAR
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The
SB31-043
Jul 28, 2020
350000 EQUIPMENT
Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The
Showing 100 of 845 bulletins.
NHTSA Safety Investigations, FREIGHTLINER BUSINESS CLASS M2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA16001
Opened: Feb 3, 2016 , Closed: Sep 10, 2021
CNG Fuel System Integrity
The Office of Defects Investigation (ODI) is only aware of the one subject fuel container rupture incident on the subject vehicles that first prompted this investigation. The subject CNG fuel system and fuel container design, material, manufacture, assembly and performance appear to be consistent wi... Read more
PE14020
Opened: Jul 7, 2014 , Closed: Feb 5, 2016
CNG Fuel System Integrity
On April 3, 2014 in Howard, Wisconsin, a model year 2014 Freightliner Business Class M2 truck manufactured by Daimler Trucks North America LLC (DNTA) experienced a catastrophic CNG fuel container burst when it was struck by an unsecured forklift being transported inside the truck's cargo compartment... Read more
PE13001
Opened: Jan 15, 2013 , Closed: Apr 11, 2013
SmartPlex Multiplexer Module Failure
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles may allegedly experience a SmartPlex electronic multiplexing switch hub module failure. This failure may result in inadvertent activation of acce... Read more
PE11028
Opened: Aug 29, 2011 , Closed: Nov 22, 2011
Output shaft failure and separation
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemb... Read more
PE10007
Opened: Feb 3, 2010 , Closed: May 23, 2010
Stop Lamps Intermittent
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler fi... Read more
FREIGHTLINER BUSINESS CLASS M2 - All Years Overview
Complete safety history for the FREIGHTLINER BUSINESS CLASS M2 across all model years (2000, 2027).
285
Total Recalls
62
Total Complaints
5
Investigations
3
Reported Crashes
3
Reported Fires
1
Reported Deaths
FREIGHTLINER BUSINESS CLASS M2 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 1 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 1 | View |
| 2024 | 7 | 0 | View |
| 2023 | 7 | 1 | View |
| 2022 | 9 | 1 | View |
| 2021 | 14 | 2 | View |
| 2020 | 12 | 8 | View |
| 2019 | 23 | 0 | View |
| 2018 | 16 | 0 | View |
| 2017 (current) | 15 | 1 | |
| 2016 | 16 | 1 | View |
| 2015 | 14 | 4 | View |
| 2014 | 10 | 0 | View |
| 2013 | 11 | 0 | View |
| 2012 | 12 | 4 | View |
| 2011 | 8 | 0 | View |
| 2010 | 10 | 0 | View |
| 2009 | 8 | 2 | View |
| 2008 | 14 | 3 | View |
| 2007 | 17 | 4 | View |
| 2006 | 13 | 11 | View |
| 2005 | 9 | 10 | View |
| 2004 | 10 | 8 | View |
| 2003 | 5 | 1 | View |
| 2002 | 5 | 0 | View |
| 2001 | 2 | 0 | View |
| 2000 | 1 | 0 | View |