2020 FREIGHTLINER BUSINESS CLASS M2
12 recalls, 8 complaints - 293 TSBs
25V760000 Nov 4, 2025
SUSPENSION:CRITICAL FASTENERS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp faste... Read more
Consequence
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
24V924000 Dec 11, 2024
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.
Consequence
An unexpected engine shutdown can delay emergency responders and increase the risk of injury.
Remedy
Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.
22V919000 Dec 12, 2022
WHEELS:RIM
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are ... Read more
Consequence
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
22V817000 Nov 1, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on th... Read more
Consequence
Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA... Read more
22V118000 Mar 2, 2022
SERVICE BRAKES, AIR:DRUM
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.
Consequence
A cracked brake drum can cause a loss of brake function and increase the risk of a crash.
Remedy
All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.
21V326000 May 7, 2021
FUEL SYSTEM, DIESEL:FUEL INJECTION SYSTEM:FUEL RAIL
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel ... Read more
Consequence
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.
20V527000 Sep 1, 2020
ENGINE AND ENGINE COOLING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without an... Read more
Consequence
An engine stall can increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charg... Read more
20V466000 Aug 7, 2020
ELECTRICAL SYSTEM:WIRING
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine st... Read more
Consequence
A engine stall may increase the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact... Read more
20V214000 Apr 14, 2020
EXTERIOR LIGHTING
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Ca... Read more
Consequence
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
20V176000 Mar 23, 2020
POWER TRAIN:AXLE ASSEMBLY
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence
If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy
DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.
20V127000 Mar 3, 2020
SERVICE BRAKES, AIR:DISC:CALIPER
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolt... Read more
Consequence
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
19V443000 Jun 11, 2019
POWER TRAIN:AXLE ASSEMBLY
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.
Consequence
If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.
Remedy
DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for t... Read more
Complaint Statistics
8 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 2 |
| POWER TRAIN | 2 |
| UNKNOWN OR OTHER | 1 |
| STRUCTURE:BODY | 1 |
| ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER | 1 |
| SERVICE BRAKES, HYDRAULIC | 1 |
STRUCTURE:BODY
May 3, 2024
Incident date: Jun 19, 2023
Snow White Pearl paint chipping off in chunks
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
May 3, 2024
Incident date: Jun 21, 2023
Dash display went dark. I can’t not see speedometer or other information
ELECTRICAL SYSTEM
May 3, 2024
Incident date: Jul 19, 2023
Total Battery Failure at 130,000 miles - Electric Vehicle will not operate
POWER TRAIN
May 3, 2024
Incident date: May 22, 2023
I have 2 ford escapes, a 2015 (referenced in this complaint) and a 2016. Both have experienced catastrophic transmission failure within weeks of each other. The transmission would slip, shudder and eventually disable and indicate service is needed. This happened while traveling highway speeds and th... Read more
ELECTRICAL SYSTEM
May 3, 2024
Incident date: Jun 19, 2023
UConnect LCD Control Screen is completely on the fritz due to adhesive de-lamination. The screen will frequently and randomly ‘ghost touch’ itself to turn the heat all the way up, turn the media volume all the way up, call contacts, adjust the clock, switch screens, etc while I’m driving. It i... Read more
SERVICE BRAKES, HYDRAULIC
May 3, 2024
Incident date: Jun 21, 2023
The contact owns a 2015 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reaso... Read more
POWER TRAIN
May 3, 2024
Incident date: Jul 19, 2023
The contact owns a 2012 Ford F-150. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended, prompting the contact to attempt to jump-start the vehicle, but the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towe... Read more
UNKNOWN OR OTHER
Jul 5, 2022
Incident date: Jul 1, 2022
Attached to this is the federal certification label for an Ultra Liner 45 built on the Freightliner chassis. Executive Coach Builders is building this bus, National Bus Sales is selling this bus to schools in Oklahoma and Texas. The states have allowed that, but as an OEM that goes against what is... Read more
Technical Service Bulletins, 2020 FREIGHTLINER BUSINESS CLASS M2
293 manufacturer communications from 175 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 66 |
| 060000 ENGINE AND ENGINE COOLING | 60 |
| 110000 ELECTRICAL SYSTEM | 42 |
| 100000 POWER TRAIN | 18 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 14 |
| 020000 SUSPENSION | 12 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 12 |
| 160000 STRUCTURE | 11 |
CumminsB6.7SSI
Apr 26, 2024
060000 ENGINE AND ENGINE COOLING
Extended Warranty Policy for certain Cummins B6.7 engines with SSI DEF headers for EPA and CARB Emissions Reporting
SS3144-FTL
Apr 25, 2024
060000 ENGINE AND ENGINE COOLING
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
ICI24-013
Mar 8, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 Campaign Suspended
SF671
Feb 21, 2024
160000 STRUCTURE
Revised Field Service Campaign for Beverage Body Frame Rail 50 KSI. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
ICI24-009
Feb 21, 2024
160000 STRUCTURE
Important Campaign Information letter for SF671 - Bulletin Revision. REVISION: If you find modifications to the chassis, please submit a WSC Inquiry before beginning any additional work.
ICI24-006
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Important Campaign Information letter for FL974 - Revised Bulletin & Population
FL974
Feb 20, 2024
060000 ENGINE AND ENGINE COOLING
Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Con
ICI24-007
Feb 14, 2024
180000 VEHICLE SPEED CONTROL
Important Campaign Information letter for SF669 Campaign Suspended
SF671
Jan 19, 2024
160000 STRUCTURE
Field Service Campaign for Beverage Body Frame Rail 50 KSI
FL974
Jan 19, 2024
060000 ENGINE AND ENGINE COOLING
Emissions Recall: Cummins DEF Sensor Shortage
SF669
Dec 19, 2023
180000 VEHICLE SPEED CONTROL
Field Service Campaign for Adaptive Cruise Control
SF672_V4
Nov 3, 2023
350000 EQUIPMENT
Revised Field Service Campaign for Common Telematics Platform Software Update
SF672_V4
Nov 3, 2023
110000 ELECTRICAL SYSTEM
Revised Field Service Campaign for Common Telematics Platform Software Update
SF672
Jun 2, 2023
350000 EQUIPMENT
Field Service Campaign for Common Telematics Platform Software Update
SF672
Jun 2, 2023
110000 ELECTRICAL SYSTEM
Field Service Campaign for Common Telematics Platform Software Update
ICI23-010
Mar 31, 2023
010000 STEERING
Important Campaign Information letter communicating that SF660 Field Service Campaign is Replaced by FL967.
SF660A
Jan 9, 2023
010000 STEERING
Revised Field Service Campaign for Drag Link Tapered Joint
SF660
Dec 14, 2022
010000 STEERING
Field Service Campaign for Drag Link Tapered Joint
SB54-295
Jul 28, 2022
110000 ELECTRICAL SYSTEM
Revised Freightliner Service Bulletin for Replacing an Auto Baud Rate Detecting Bulkhead Module with a Fixed Baud Rate BHM. Description of Revisions: This bulletin replaces the version dated 02/01/2016. Information about auto baud rate conn
SB83-161
Jun 1, 2022
060000 ENGINE AND ENGINE COOLING
Updated Freightliner Service Bulletin for Heater Hose Reduced Clearance May Cause Early Horn Failures
SB49-042
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
CALFTL46-002
Feb 1, 2022
010000 STEERING
Customer Advisory Letter for M2 Front Steer Arm ??A?A? Drag Link Ball Joint Connection Inspection
SS3090-FTL2021
Aug 27, 2021
060000 ENGINE AND ENGINE COOLING
Service Solution for DD8 Engine Harness Chafing Air Compressor Suction Line.
SB83-161
Aug 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
SB83-161
Aug 25, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for Heater Hose Clearance. Some Business Class M2 106 vehicles built from January 2017 through June 2021 may have a heater hose installed too close to the electric horn.
SB60-176
Jun 3, 2021
100000 POWER TRAIN
Freightliner Service Bulletin for Insulated Automatic Transmission Cover Plate. Some Business Class M2 and 108/114 Severe Duty vehicles equipped with a compressed natural gas (CNG) engine and automatic transmission may experience higher exh
SB60-176
Jun 3, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Service Bulletin for Insulated Automatic Transmission Cover Plate. Some Business Class M2 and 108/114 Severe Duty vehicles equipped with a compressed natural gas (CNG) engine and automatic transmission may experience higher exh
TechTalk566984
May 25, 2021
120000 EXTERIOR LIGHTING
Tech Talk Discussion Inoperative Driver's Side Headlight
TechTalk566915
May 19, 2021
110000 ELECTRICAL SYSTEM
Tech Talk Discussion M2. Rumble Strip Sound cuts out radio. On Guard. On Lane. Lane Departure. Audio interrupt switches
TechTalk566915
May 19, 2021
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Tech Talk Discussion M2. Rumble Strip Sound cuts out radio. On Guard. On Lane. Lane Departure. Audio interrupt switches
TechTalk 566858
May 13, 2021
120000 EXTERIOR LIGHTING
Tech Talk Discussion Turn Signals
SF624
May 13, 2021
060000 ENGINE AND ENGINE COOLING
Freightliner Field Service Campaign for Freightliner M2 DD5 Fan Hub Fasteners. Fan hub bolts may be insufficiently torqued which could lead to a failure and excessive truck down time.
SS1034797-2021
May 7, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797-2021
May 7, 2021
350000 EQUIPMENT
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797-2021
May 7, 2021
060000 ENGINE AND ENGINE COOLING
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
CALFTL32-011
May 5, 2021
350000 EQUIPMENT
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
CALFTL32-011
May 5, 2021
020000 SUSPENSION
Customer Advisory Letter for 80KSI Frame Reinforcement Installation on specific Business Class M2 equipped with 80KSI frame rails and an Airliner 20,000 lb or 21,000 lb rear suspension.
SB54-320
Apr 30, 2021
110000 ELECTRICAL SYSTEM
Updated Service Bulletin for upgrading BHM software for switch expansion module fault SPN 698 FMI 7. This bulletin replaces the version dated 11/11/2019. Figure 3 has been updated with a new hardware part number. A procedure was added to t
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
SB54-328
Mar 31, 2021
100000 POWER TRAIN
Updated Freightliner Service Bulletin for Rerouting Wiring Harness to Reduce Chafing. This bulletin replaces the version dated 06/29/2020. Two new illustrations have been added to demonstrate proper application of butterfly tie straps on th
SB83-155
Mar 24, 2021
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Espar Service Information. This bulletin replaces the version dated January 1, 2015. New Cascadia has been added to the model list.
WP21-007
Mar 22, 2021
350000 EQUIPMENT
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
WP21-007
Mar 22, 2021
110000 ELECTRICAL SYSTEM
Warranty Policy Letter for battery tags. DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-re
SS3073FTL2021
Mar 19, 2021
020000 SUSPENSION
Service Solution for M2 Rear Suspension Knock. This document applies to Freightliner M2 Business Class used in a a??Fire/Emergencya?? application and equipped with FTL flat leaf spring rear suspensions. The FTL flat leaf spring rear suspens
SB49-038
Mar 16, 2021
060000 ENGINE AND ENGINE COOLING
Revised Freightliner Service Bulletin for netized Fill Neck for Six-Gallon DEF Tanks. A design change removed the magnets from the fill necks for some 6-gallon diesel exhaust fluid (DEF) tanks. If the vehicle is equipped with a non-magnetic
KU1804 Fuel Pump
Feb 26, 2021
080000 FUEL SYSTEM, DIESEL
Email from DDC Service Engineering regarding a fuel pump replacement on a population of 18 MY2019-2021 Freightliner M2 vehicles.
SB54-308
Feb 25, 2021
061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
SB54-308
Feb 25, 2021
350000 EQUIPMENT
Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
TechTalk8169K
Feb 19, 2021
070000 FUEL SYSTEM, GASOLINE
Tech Talk discussion on KUS fuel sending units.
21OEM-06
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available. Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to mai
20TS-08REV
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Revised Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14.
WI21-006
Feb 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
110000 ELECTRICAL SYSTEM
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-006
Feb 15, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
WI21-005
Feb 15, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
WI21-005
Feb 15, 2021
350000 EQUIPMENT
Warranty Information Letter for Body Builder/Truck Equipment Manufacturer Demonstration Program.
TechTalk8114
Feb 11, 2021
110000 ELECTRICAL SYSTEM
Tech Talk discussion on 2020 M2 106 J1939 ISSUES.
TechTalk7086
Feb 10, 2021
060000 ENGINE AND ENGINE COOLING
Tech Talk continued discussion on NEW M2 DD8 TURBO OUTLET TEMP SENSOR.
WI20-014R
Feb 8, 2021
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language c
TechTalk7962
Feb 2, 2021
110000 ELECTRICAL SYSTEM
Tech Talk continued discussion on WABCO ABS SYSTEM.
TechTalk7962
Feb 2, 2021
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Tech Talk continued discussion on WABCO ABS SYSTEM.
WI21-004
Feb 1, 2021
100000 POWER TRAIN
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
WI21-004
Feb 1, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters. Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit ad
Techtalk7962
Jan 16, 2021
110000 ELECTRICAL SYSTEM
Tech talk continued discussion on WABCO ABS SYSTEM.
Techtalk7962
Jan 16, 2021
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Tech talk continued discussion on WABCO ABS SYSTEM.
CALFTL88-001
Jan 15, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
160000 STRUCTURE
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
CALFTL88-001
Jan 15, 2021
350000 EQUIPMENT
Customer Advisory Letter for Freightliner M2 Forward-Frame Extension Hood Mount Bracket Gusset Installation.
SB35-036
Dec 23, 2020
100000 POWER TRAIN
Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part
Techtalk7086
Dec 18, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on M2 DD8 TURBO OUTLET TEMP SENSOR.
SB42-079
Dec 17, 2020
030000 BRAKES (PWS)
Freightliner Service Bulletin for Access to Front Brake Zerk Fittings. Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.
Techtalk7962
Dec 9, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on WABCO ABS SYSTEM.
Techtalk7962
Dec 9, 2020
251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
Tech Talk discussion on WABCO ABS SYSTEM.
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
20TS-08
Dec 6, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for Fault Code SPN 2629 FMI 10 on GHG21 936.917 DD8 Dual Stage Turbo with MCM Software Version 14
CALFTL32-006R
Dec 2, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
CALFTL32-006R
Dec 2, 2020
020000 SUSPENSION
Revised Customer Advisory Letter for Hendrickson Primaax EX 69,000 lb Tri-Axle Rear Air Suspension Height-Control Valve Relocation. Revision is Step 8 drilling instructions expanded. The attached document provides work instructions for rel
TechTalk6427
Nov 12, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on M2 repeatedly burning F19 fuse.
CALFTL54-013
Nov 4, 2020
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for Updating the RP170 Customer Access Connector and Adding Overlays for J1939. The Electrical Guide for M2106, M2112, 108SD, 114SD Body Builder Reference Guide Revision: D June 2019 incorrectly displays pins 2 and
SS1034797
Oct 30, 2020
350000 EQUIPMENT
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797
Oct 30, 2020
060000 ENGINE AND ENGINE COOLING
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SS1034797
Oct 30, 2020
110000 ELECTRICAL SYSTEM
Service Solution for M2,108SD, 114SD Coolant Level Sensor P/N 06-93316-002. The Call Center has received several calls pertaining to this LCL sensor introduced to in 2018. The purpose of this solution is to bring better awareness to the sen
SB54-278
Oct 27, 2020
350000 EQUIPMENT
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
SB54-278
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. Wh
TechTalk7831
Oct 26, 2020
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
Tech Talk discussion on P4 bunk blower on low all the time after software updates.
TechTalk7831
Oct 26, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Tech Talk discussion on P4 bunk blower on low all the time after software updates.
17TS-05REV2
Oct 20, 2020
100000 POWER TRAIN
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
17TS-05REV2
Oct 20, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
TechTalk5628
Oct 14, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on Cummins fault 4769. DEF tank level sensor fault.
TechTalk5628
Oct 14, 2020
110000 ELECTRICAL SYSTEM
Tech Talk discussion on Cummins fault 4769. DEF tank level sensor fault.
20TS-06
Oct 12, 2020
060000 ENGINE AND ENGINE COOLING
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
20TS-06
Oct 12, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts. Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while co
SB35-036
Oct 7, 2020
100000 POWER TRAIN
Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
Showing 100 of 293 bulletins.
NHTSA Safety Investigations, FREIGHTLINER BUSINESS CLASS M2
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA16001
Opened: Feb 3, 2016 , Closed: Sep 10, 2021
CNG Fuel System Integrity
The Office of Defects Investigation (ODI) is only aware of the one subject fuel container rupture incident on the subject vehicles that first prompted this investigation. The subject CNG fuel system and fuel container design, material, manufacture, assembly and performance appear to be consistent wi... Read more
PE14020
Opened: Jul 7, 2014 , Closed: Feb 5, 2016
CNG Fuel System Integrity
On April 3, 2014 in Howard, Wisconsin, a model year 2014 Freightliner Business Class M2 truck manufactured by Daimler Trucks North America LLC (DNTA) experienced a catastrophic CNG fuel container burst when it was struck by an unsecured forklift being transported inside the truck's cargo compartment... Read more
PE13001
Opened: Jan 15, 2013 , Closed: Apr 11, 2013
SmartPlex Multiplexer Module Failure
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles may allegedly experience a SmartPlex electronic multiplexing switch hub module failure. This failure may result in inadvertent activation of acce... Read more
PE11028
Opened: Aug 29, 2011 , Closed: Nov 22, 2011
Output shaft failure and separation
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemb... Read more
PE10007
Opened: Feb 3, 2010 , Closed: May 23, 2010
Stop Lamps Intermittent
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler fi... Read more
FREIGHTLINER BUSINESS CLASS M2 - All Years Overview
Complete safety history for the FREIGHTLINER BUSINESS CLASS M2 across all model years (2000, 2027).
285
Total Recalls
62
Total Complaints
5
Investigations
3
Reported Crashes
3
Reported Fires
1
Reported Deaths
FREIGHTLINER BUSINESS CLASS M2 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2027 | 1 | 0 | View |
| 2026 | 5 | 0 | View |
| 2025 | 11 | 1 | View |
| 2024 | 7 | 0 | View |
| 2023 | 7 | 1 | View |
| 2022 | 9 | 1 | View |
| 2021 | 14 | 2 | View |
| 2020 (current) | 12 | 8 | |
| 2019 | 23 | 0 | View |
| 2018 | 16 | 0 | View |
| 2017 | 15 | 1 | View |
| 2016 | 16 | 1 | View |
| 2015 | 14 | 4 | View |
| 2014 | 10 | 0 | View |
| 2013 | 11 | 0 | View |
| 2012 | 12 | 4 | View |
| 2011 | 8 | 0 | View |
| 2010 | 10 | 0 | View |
| 2009 | 8 | 2 | View |
| 2008 | 14 | 3 | View |
| 2007 | 17 | 4 | View |
| 2006 | 13 | 11 | View |
| 2005 | 9 | 10 | View |
| 2004 | 10 | 8 | View |
| 2003 | 5 | 1 | View |
| 2002 | 5 | 0 | View |
| 2001 | 2 | 0 | View |
| 2000 | 1 | 0 | View |