2004 DODGE DURANGO

9 recalls, 1,421 complaints - 93 TSBs

EQUIPMENT

Defect Description

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers ma... Read more

Consequence

If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy

Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidd... Read more

61,791 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2... Read more

Consequence

These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and tempe... Read more

Remedy

Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on ... Read more

4,648,270 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2... Read more

Consequence

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Ch... Read more

4,077,169 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS

Defect Description

Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high ab... Read more

Consequence

In the event of a crash necessitating deployment of the passengers frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy

Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For al... Read more

250,896 vehicles affected

Manufacturer: Chrysler Group LLC

EXTERIOR LIGHTING

Defect Description

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES... Read more

Consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Remedy

SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

16,270 vehicles affected

Manufacturer: SABERSPORT

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.

Consequence

THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.

Remedy

DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.

328,424 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.

Consequence

THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.

Remedy

DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

71,763 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

VEHICLE SPEED CONTROL:CABLES

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.

Consequence

THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.

Remedy

DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

21,053 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.

Consequence

THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.

Remedy

DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.

27,586 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

Complaint Statistics

1,421 total complaints 62 crashes 95 fires 56 injuries 2 deaths

Top Reported Components

Component	Complaints
ENGINE	325
ELECTRICAL SYSTEM	170
ENGINE AND ENGINE COOLING	156
AIR BAGS	136
ENGINE AND ENGINE COOLING:ENGINE	76
POWER TRAIN	64
VEHICLE SPEED CONTROL	39
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL	37
POWER TRAIN:AUTOMATIC TRANSMISSION	26
STEERING	25

Incident date: Mar 10, 2026

Recall for cluster, dealership said they could not. Get the parts to fix it.they fixed the airbags said we could pick the car up, called the company that sent the recall letter they said I could buy the part,or I could call other dodge dealerships, I have not had a car since I got the do not drive l... Read more

Incident date: Oct 4, 2024

Driver's side rear: Blew out while at Shaw RV while they were moving it between lots. When I went to pick up the trailer on August 28th, I saw the blown out tire on the spare rack and the spare mounted in its place. Picture below shows the tire blown out. This tire was replaced at Discount Tire in ... Read more

Incident date: Oct 4, 2024

Incident date: Jan 1, 2012

The contact owns a 2015 Honda Accord. The contact stated that after starting the vehicle, the engine made an abnormal ticking sound. The vehicle was taken to an independent mechanic, where an oil change was performed; however, the abnormal ticking sound became significantly louder. There was no warn... Read more

Incident date: May 15, 2023

Had multiple close encounters with vehicles in front of us suddenly stopping and no response from system, Also front parking sensors do not indicate when approaching an object until almost in contact, might get a visual on dash cluster, then a the audible afterwards, long time in between Getting ba... Read more

Incident date: Mar 23, 2023

Popping sounds and smoke from center dash and right rear speaker. Center speaker magnet extremely hot to the touch.

Incident date: Mar 23, 2023

Popping sounds and smoke from center dash and right rear speaker. Center speaker magnet extremely hot to the touch.

Incident date: Oct 28, 2022

2004 DODGE DURANGO. CONSUMER WRITES IN REGARD TO RUSTING OF THE HITCH.

Incident date: Jul 8, 2022

While driving in rain my car stalls and gets shaky. I had it cut off in the midst of driving which can cause harm to myself and others. The cowl doesn’t protect the components under the hood from moisture when it rain causing my vehicle not to function properly. As a result of this my engine light... Read more

Incident date: Jul 8, 2022

Incident date: Jun 28, 2022

Driving home the steering became very stiff hard to drive , Made it home, power steering pouring out . found out the hydraulic transfer lines had burst Only 100,000 miles on durango. Lucky i was not driving on the express way. dodge durango 2004 5.7 L v8 2wd piece of junk

Incident date: Feb 4, 2021

Airbag warning dash light comes on intermittently. The Takata airbag recall has been corrected, but the light still comes on. This warning light first appeared on, or about 6 months ago. I have not taken this vehicle back for dealer to re-inspect the issue. The obvious concern here, is whether or no... Read more

Incident date: Jun 16, 2021

I brought my vehicle to an Phoenix AZ dealership off of Black Canyon Highway or I-17 on Camelback for airbag safety recall and interior lighting recall and any others needed. When I dropped it off initially I parked on lot by the garage inc front of the rental car business directly in front. I exite... Read more

Incident date: Jun 16, 2021

Incident date: Mar 1, 2018

The contact owns a 2004 Dodge Durango. The contact stated while driving approximately 65 mph, the vehicle jerked and automatically engaged into four-wheel drive. The vehicle was taken to the dealer where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The... Read more

Incident date: Jan 25, 2021

CAR WAS PARKED ON A THURSDAY, WAS RUNNING FINE WITH NO PROBLEMS. RAINED ALL WEEKEND. WENT TO START IT ON MONDAY MORNING, PRODUCED A HORRIBLE GRINDING NOISE AND WOULD NOT START. RESEARCH SHOWS THAT THE COWL HAS ALLOWED WATER TO LEAK UNDER THE HOOD AND PUDDLE ON THE MOTOR ALLOWING IT TO SEEP INTO THE ... Read more

Incident date: Oct 14, 2020

GOOD DAY I OWN A PRECIOUS 04 DODGE DURANGO I'VE BEEN MAINTAINING WELL OVER THE YEARS. BUT AS OF LATE SOME ISSUES AROSE WITH MY AIR BAG SENSOR AND OIL LIGHT FLICKERING ON DASH WHEN BRAKE AT IDLE. I DON'T DRIVE TOO FREQUENTLY EXCEPT THE NORMAL WORK SCHEDULE MON-FRI SO I DONT GO FAR ESPECIALLY SINCE TH... Read more

Incident date: Oct 14, 2020

Incident date: Aug 15, 2020

BLOWN ENEGINE DUE TO CYCLINDER MISFIRE AND BNDING ROD CAUSED BY FAULTY COWL PANEL. THIS HAPPENED WHEN IT RAINED I WENT TO START ENEGINE AND IT BLEW

Incident date: Jul 6, 2020

TRIED TO BUY A CAR ON 7/6/20, DEALERSHIP RAN CARFAX ON MY CAR TO DETERMINE TRADE IN VALUE. WAS MADE AWARE THERE WAS POSSIBLE ODOMETER ROLLBACK. CONTACTED THE DEALER WE PURCHASED THE CAR FROM IN 2013. SENT COPY OF CARFAX TO SHERRY CARREY (OFFICE MGR) SHE TOLD ME IF WAS PROBABLY JUST A TYPO & SHE HAS ... Read more

Incident date: Aug 5, 2020

I TOOK MY DURANGO IN FOR 3 RECALLS AT KELLY BLUE BOOKS DIRECTION AFTER PUTTING MY VIN IN FOR CHECK ON WEBSITE. I WENT TO BILL LUKE 2425 W CAMELBACK RD INVOICE NUMBER [XXX] AND NOW MY DRIVER SEAT IS NOT ABLE TO BE ACCESSED FROM OUTSIDE MY DOOR BY KEY FOB, MANUAL UNLOCK OR DOOR HANDLE. MY DOOR BEEPS ... Read more

Incident date: Aug 5, 2020

Incident date: Jul 19, 2020

THE PROBLEM HAPPENS TO EVERY HEMI VEHICLE. AS IT AGE. EXHAUST MANIFOLD WILL START TO LEAK. MAKING A TICKING SOUND.

Incident date: Oct 22, 2019

THE FUEL TANK INLET CHECK VALVE IS NOT WORKING PROPERLY CAUSING FUEL TO NOT GO IN THE TANK AND SPILL OUT AS IF ITS FULL WHEN ITS NOT. THE UNDERLYING ISSUE IS THAT ITS ONLY LISTING A RECALL ON 2005 MODELS WHEN ALL VEHICLE AFFECTED SHOULD BE ADDED. THIS IS A MANUFACTURING ISSUE AND NO OWNERS SHOULD H... Read more

Incident date: Jan 6, 2020

TRANSMISSION MOTOR CASE ACTUATOR SWITCHES ON AND OFF ON IT'S OWN OR WHEN I HIT THE UNLOCK BUTTON ON THE REMOTE. THE SVC 4WD/4LO SERVICE ENGINE LIGHTS COME ON AND OFF AT RANDOM TIMES AS I AM DRIVING. AT TIMES IT WON'T MOVE ALTHOUGH EVERYTHING IS ON AND WAS RUNNING FINE A MOMENT AGO ESPECIALLY WHEN YO... Read more

Incident date: Mar 11, 2020

VEHICLE SWITCHING INTO 4LOCK WITHOUT INDICATION ON DASH OR WARNING OF WHEN IT WILL HAPPEN. SVC LIGHT COMING ON AND OFF OFTEN AT LOW SPEEDS TURNING THE VEHICLE IS UNPREDICTABLE AND DANGEROUS TO DRIVE DUE TO THE ADDITIONAL GAS THAT NEEDS TO BE APPLIED TO GET THE CAR TO MOVE... IT THEN JUST SUDDENLY L... Read more

Incident date: Feb 12, 2020

MY ENGINE SHUTS OFF WHILE I AM DRIVING MY VEHICLE . WITHOUT WARNING. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE VEHICLE COMES TO A COMPLETE STOP WHEN IT SHUTS OFF.

Incident date: Feb 12, 2020

MY ENGINE SHUTS OFF WHILE I AM DRIVING MY VEHICLE . WITHOUT WARNING. THIS HAS HAPPENED ON SEVERAL OCCASIONS. THE VEHICLE COMES TO A COMPLETE STOP WHEN IT SHUTS OFF.

Incident date: Jan 9, 2020

WHILE I WAS DRIVING THE 4 WHEEL DRIVE TURNS ON AND OFF AUTOMATICALLY 1 TIME IN A PARKING LOT GOING 5 MPH AND THE 2 AND TIME DRIVING 30 MPH. THE WHEELS FELT LIKE THEY LOCKED UP HAD TO PULL TO THE SIDE OF THE ROAD

Incident date: Dec 27, 2019

WENT TO GO START DURANGO & HEARD A LOUD BOOM, & NOW IT SEEMS TO BE KNOCKING & NOT DRIVABLE NOW, AFTER DO RESEARCH ONLINE WE CAM ACROSS THAT ON THESE MODELS (2004 DODGE DURANGO 5.7 HEMI MAGNUMS) IT SEEMS TOO LEAK WATER INTO WHERE THE ENGINE IS DUE TO HOOD MANIFOLD IS DESIGNED HORRIBLY & WATER LEAKS O... Read more

Incident date: Dec 27, 2019

Incident date: Dec 11, 2019

TL* THE CONTACT OWNED A 2004 DODGE DURANGO. THE CONTACT CRASHED INTO ANOTHER VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS GOING DOWN A GRAVEL ROAD AND THE BRAKES MALFUNCTIONED. AS A RESULT, THE CONTACT'S VEHICLE DID NOT STOP AND T-BONED THE OTHER VEHICLE. THE ENTIRE FRONT END OF THE CO... Read more

Crash 3 injured

Incident date: Dec 11, 2019

Crash 3 injured

Incident date: Jun 1, 2018

TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED A POST CARD IN THE MAIL FOR AN UNKNOWN RECALL. THE CONTACT TOOK THE VEHICLE TO GRAVA CHRYSLER DODGE JEEP RAM SRT (29 MYSTIC AVE, MEDFORD, MA 02155, (781) 391-8950) TO HAVE THE VEHICLE REPAIRED. PRIOR TO THE RECALL REPAIR BEING PERFORMED... Read more

Incident date: Nov 20, 2019

EARLY MORNING AFTER A HEAVY RAIN THE VEHICLE WAS STARTED AND AN EXTREMELY LOUD BANGING NOISE WAS COMING FROM THE ENGINE. ALL FLUIDS WERE MAINTAINED. THE VEHICLE WAS PARKED ON A CITY STREET.

Incident date: Nov 25, 2019

THERE WAS A RECALL ON MY DRIVER AND PASSENGER AIRBAGS. I TOOK IT TO SALSBURY'S DODGE CITY DEALERSHIP IN BATON ROUGE, LA ON SEPTEMBER 23, 2017. MY DRIVER AIRBAG LIGHT IS ON AGAIN. WHAT SHOULD I DO.

Incident date: Oct 30, 2019

THE VEHICLE WILL INTERMITTENTLY SHUT OFF WITHOUT WARNING. DOES NOT SPUTTER OR STALL OUT IT JUST SHUTS OFF LIKE YOU TURNED THE KEY OFF. NO CODES THROWN SO THE DEALER WONT ACKNOWLEDGE IT. VEHICLE WILL START RIGHT BACK UP BUT I HAVE SEEN SEVERAL COMPLAINTS WHERE PEOPLE HAVE WRECKED BECAUSE THEY LOST CO... Read more

Incident date: May 22, 2019

BOUGHT THE CAR USED IN 2014. ALWAYS HAD MISFIRE/ROUGH RUNNING PROBLEMS IN HEAVY RAIN OR A CAR WASH. IN MAY 2019, DRIVING IN THE RAIN, THE ENGINE FAILED CATASTROPHICALLY. RESEARCH ON LINE AND MY OWN REPAIRS DISCOVERED A FLAW IN THE FIRST GENERATION COWL GRILL. IT ALLOWED WATER TO FLOOD THE TOP OF TH... Read more

Incident date: Oct 6, 2019

VEHICLE WILL DIE WITHOUT WARNING YOU HOLE DRIVING CAUSING A SERIOUS RISK FOR COLLISION. ENGINE STOPS RUNNING AND IS VERY HARD TO STEER OR STOP WITH NO POWER.

Incident date: Oct 6, 2019

VEHICLE WILL DIE WITHOUT WARNING YOU HOLE DRIVING CAUSING A SERIOUS RISK FOR COLLISION. ENGINE STOPS RUNNING AND IS VERY HARD TO STEER OR STOP WITH NO POWER.

Incident date: Oct 6, 2019

VEHICLE WILL DIE WITHOUT WARNING YOU HOLE DRIVING CAUSING A SERIOUS RISK FOR COLLISION. ENGINE STOPS RUNNING AND IS VERY HARD TO STEER OR STOP WITH NO POWER.

Incident date: Aug 29, 2019

COWL UNDER WINDSHIELD DOES NOT DIVERT WATER FROM ENGINE BAY. WATER POOLS ON ENGINE, GETTING INTO THE COIL-OVER-PLUGS (COP) AND INTAKE(GASKET) CAUSING HESITATION STALLING AND ENGINE FAILURE AFTER BEING EXPOSED TO WATER. RAIN, CAR WASH, USING THE WINDSHIELD WASHER. CHRYSLER HAS MADE 7 DIFFERENT V... Read more

Incident date: Aug 29, 2019

Incident date: Jun 1, 2019

I HAVE EXPERIENCED THIS INCIDENT SEVERAL TIMES. WHEN IT RAINS REALLY HARD OR WHEN THE CAR IS TAKEN THROUGH THE CAR WASH, SOME HOW THE WATER REACHES THE MOTOR. IT WILL START ACTING UP (STALLING) AND HAVE TROUBLE "GOING." IT WILL THEN TRIGGER A CHECK ENGINE LIGHT AND THE MOTOR WILL DIE. I HAVE HAD THE... Read more

Showing 50 of 1,421 complaints.

Technical Service Bulletins, 2004 DODGE DURANGO

93 manufacturer communications from 64 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	16
110000 ELECTRICAL SYSTEM	11
160000 STRUCTURE	10
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)	6
060000 ENGINE AND ENGINE COOLING	6
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	5
162300 STRUCTURE:BODY:DOOR	4
106000 POWER TRAIN:AXLE ASSEMBLY	3

110000 ELECTRICAL SYSTEM

Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)

110000 ELECTRICAL SYSTEM

Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)

350000 EQUIPMENT

Mechanical rocker arm, intake, 1.7 ratio.

100000 POWER TRAIN

Mechanical rocker arm, intake, 1.7 ratio.

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehi

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

350000 EQUIPMENT

Disinfectant Solution Recommended for COVID-19

160000 STRUCTURE

Disinfectant Solution Recommended for COVID-19

110000 ELECTRICAL SYSTEM

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are nece

350000 EQUIPMENT

160000 STRUCTURE

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

350000 EQUIPMENT

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

350000 EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

353000 EQUIPMENT:ELECTRICAL

Key Blank With Transmitter The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the blade key (no immobilizer & no tr

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

060000 ENGINE AND ENGINE COOLING

Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. C

350000 EQUIPMENT

"KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the blade key (no immobilizer & no

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integra

353000 EQUIPMENT:ELECTRICAL

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

060000 ENGINE AND ENGINE COOLING

Valve Body. These may cause over drive cycling.

060000 ENGINE AND ENGINE COOLING

Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a kit. If the insulator requires replacement please order 68

160000 STRUCTURE

Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacemen

350000 EQUIPMENT

160000 STRUCTURE

350000 EQUIPMENT

160000 STRUCTURE

356000 EQUIPMENT ADAPTIVE/MOBILITY

56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch

116100 ELECTRICAL SYSTEM:IGNITION:SWITCH

56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch

100000 POWER TRAIN

56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch

350000 EQUIPMENT

56045489A$ - Neutral Safety Switch - Trans Assy 06036369AA Screw and Washer is now available as a service part , 2 required to attach Neutral Start Switch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc

118000 ELECTRICAL SYSTEM:SOFTWARE

CHRYSLER/JEEP: FLASH: ESP SYSTEM MAY PREMATURELY ACTIVATE MOMENTARILY WHEN NEGOTIATING A CURVE OR MIL ILLUMINATION DUE TO DIAGNOSTIC TROUBLE CODE P0340, P0344 OR P0116. THIS INVOLVES SELECTIVELY ERASING AND REPROGRAMMING THE POWERTRAIN CON

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

POSITIVE CRANKCASE VENTILATION (PCV) SYSTEM FREEZES IN EXTREME COLD AMBIENT TEMPERATURES -- INVOLVES INSTALLING REVISED PCV SYSTEM COMPONENTS. *NJ

023000 SUSPENSION:MULTIPLE AXLE

AXLE FLUID LEVEL. *KB

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

POWERTRAIN CONTROL MODULE INITIALIZATION. *KB

061000 ENGINE AND ENGINE COOLING:ENGINE

ENGINE CYLINDER MISFIRE OR IGNITION COIL MALFUNCTION DURING HEAVY RAIN OR CAR WASH. *TT

350000 EQUIPMENT

STARSCAN@/STARMOBILE ABORT RECOVERY PROCEDURES. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

GENERIC POWERTRAIN CONTROL MODULE (PCM) PROCEDURE. *AK

010000 STEERING

REVISED POWER STEERING SYSTEM BLEEDING PROCEDURES. *SC

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

4.7L IMPROVED A/C PERFORMANCE. *SC

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

5.7L FLASH: IMPROVED A/C PERFORMANCE. *SC

100000 POWER TRAIN

45RFE/545RFE TRANS - DELAYED ENGAGEMENT DUE TO COOLER RETURN FILTER REPLACEMENT. *SC

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONING (A/C) COOLING COIL ODOR. *TT

116000 ELECTRICAL SYSTEM:IGNITION

CYLINDER MISFIRE/IGNITION COIL MALFUNCTION. *TT

010000 STEERING

STEERING COLUMN SNAPPING OR TICKING SOUND. *TT

060000 ENGINE AND ENGINE COOLING

NEW WATER PUMP FOR 3.7L ENGINE - NO LONGER COMMON WITH 4.7L. ADVANCED SERVICE INFORMATION #05-002. *TT

060000 ENGINE AND ENGINE COOLING

IDLE FLUCTUATION/DIAGNOSTIC TROUBLE CODES. *TT

180000 VEHICLE SPEED CONTROL

THROTTLE BODY COKING. *TT

110000 ELECTRICAL SYSTEM

MIL (MALFUNCTION INDICATOR LAMP) ILLUMINATION FOR DTC'S (DIAGNOSTIC TROUBLE CODES) P0750, P0755, P0760, P0765, P0846, P0871 OR P0841. 2004-2005 JEEP CHEROKEE AND 2005 CHRYSLER 300/MAGNUM *SC

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

POWERTRAIN CONTROL MODULE INITIALIZATION. *SC

110000 ELECTRICAL SYSTEM

MOPAR ACCESSORY REMOTE STARTER INOPERATIVE DUE TO HOOD SWITCH. *TT

010000 STEERING

POWER STEERING FLUID CONTAMINATION. *TT

150000 SEAT BELTS

REPOSITIONING OF PASSIVE RESTRAINT WARNINGS. *EH

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

EXCHANGE A/C HEATER CONTROL. *EH

162300 STRUCTURE:BODY:DOOR

NON TROUBLE CODE POWER DOOR LOCK SYMPTOMS HAVE BEEN ADDED. *EH

110000 ELECTRICAL SYSTEM

ADDITIONAL STEP HAS BEEN ADDED TO INSTRUMENT CLUSTER DTC 2213. *EH

046500 SERVICE BRAKES, AIR:ANTILOCK:INTERCONNECTING ASSEMBLY(WIRING)

THE ABS G-SENSOR MOUNTED INCORRECTLY. *EH

061000 ENGINE AND ENGINE COOLING:ENGINE

5.7L ENGINE LONG BLOCK REPAIR / REPLACE PROCEDURES. WARRANTY PLANNING & ADMINISTRATION *TT

030000 SERVICE BRAKES, HYDRAULIC

BRAKE SHUDDER OR VIBRATION. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

GENERIC POWERTRAIN CONTROL MODULE (PCM) PROCEDURE. THIS BULLETIN SUPERSEDES BULLETIN 18-009-04 DATED 03/02/2004. *TT

180000 VEHICLE SPEED CONTROL

ELECTRONIC THROTTLE CONTROL DIAGNOSTICS. *TT

162300 STRUCTURE:BODY:DOOR

RAPID RESPONSE TRANSMITTAL. APPROXIMATELY 50, 2004 MODEL YEAR DURANGOS MAY HAVE BEEN SHIPPED WITH SEALER SKIPS IN THE UPPER FRONT DOOR FRAME . IF THIS CONDITION IS PRESENT, IT MAY CAUSE A CORROSION CONDITION IN THE FUTURE. *MJ

110000 ELECTRICAL SYSTEM

DRIVEABILITY IMPROVEMENTS MIL ILLUMINATION DIAGNOSTIC TROUBLE CODES P0137 P0157 P0403 P0404 P0405 P0406 P2174 P2175. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

42RLE SLOW OR HARSH GEAR ENGAGEMENT AFTER INITIAL COLD START. *TT *MJ

106000 POWER TRAIN:AXLE ASSEMBLY

THE AXLES ARE LOCATED CONSIDERABLY HIGHER THAT THE ACTUAL FLUID LEVEL. FILLING THE AXLE UNTIL THE FLUID COMES OUT OF THE FILL HOLE WILL OVER FILL THE AXLE, WHICH COULD CAUSE FLUID FOAMING. *MN *TT

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

LOWER RADIATOR HOSE CLAMPS THAT MAY NOT BE POSITIONED IN THE PROPER LOCATION. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

DURANGO A/C SYSTEM NVH CONCERNS. *EH

106000 POWER TRAIN:AXLE ASSEMBLY

CERTAIN 2004 TRUCKS EQUIPPED 8-1/4 IN. OR 9-1/4 IN. REAR AXLES MAY HAVE BEEN BUILT WITH CONTAMINATED AXLE FLUID. RAPID RESPONSE TRANSMITTAL. *TT

020000 SUSPENSION

STABILIZER BAR BUSHING SQUAWK. *TT

110000 ELECTRICAL SYSTEM

MEMORY SEAT DOES NOT RETURN TO LAST DRIVING POSITION. *TT

110000 ELECTRICAL SYSTEM

MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION DIAGNOSTIC TROUBLE CODES (DTC'S) P0403, P0404, P0405, P0406. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

GENERIC POWER TRAIN CONTROL MODULE (PCM) FLASH PROCEDURE. 2004 DURANGO. *TT *MJ

162300 STRUCTURE:BODY:DOOR

THE ADHESIVE THAT BONDS THE INNER AND OUTER PANEL FLANGES OF THE LEFT FRONT (DRIVER'S) DOOR MAY NOT HAVE BEEN PROPERLY APPLIED CAUSING PREMATURE CORROSION OF THE LEFT FRONT DOOR FLANGE. CUSTOMER SATISFACTION NOTIFICATION NO. D10. *TT

106000 POWER TRAIN:AXLE ASSEMBLY

CERTAIN 2004 TRUCKS EQUIPPED 8-1/4 IN. OR 9-1/4 IN. REAR AXLES MAY HAVE BEEN BUILT WITH CONTAMINATED AXLE FLUID. RAPID RESPONSE TRANSMITTAL SUPPLEMENT A. *TT

110000 ELECTRICAL SYSTEM

INTERMITTENT OPERATION OF ELECTRICAL COMPONENTS DUE TO IGNITION OFF DRAW (IOD) FUSE NOT BEING FULLY SEATED. *TT

162300 STRUCTURE:BODY:DOOR

LEFT FRONT DOOR ADHESIVE SKIP POSSIBLY CAUSING A CORROSION CONDITION IN THE FUTURE. RAPID RESPONSE TRANSMITTAL. *TT

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

EXHAUST DRONE. *TT THIS BULLETIN SUPERSEDES BULLETIN 11-002-04 DATED 02/10/04. *TT

141000 AIR BAGS:FRONTAL

FRONT PASSENGER AIRBAG SAFETY PRECAUTIONS. VARIOUS MODELS INCLUDING THE 2005 PACIFICA, DURANGO, LIBERTY 300C, 300N, MAGNUM, DAKOTA, CARAVAN, TOWN & COUNTRY AND GRAND CHEROKEE. *TT

116000 ELECTRICAL SYSTEM:IGNITION

DIAGNOSTIC TROUBLE CODES BECAUSE IGNITION OFF DRAW FUSE CARTRIDGE BEING REMOVED, THE IGNITION SWITCH POSITION AND THE CONTROLLER AREA NETWORK (CAN) IN SLEEP MODE. *MN

NHTSA Safety Investigations, DODGE DURANGO

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Seat Belt Retraction

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the i... nvestigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these changes, FCA sub-divided certain production periods into population groups representing different design levels of the D-ring. FCA's response also confirmed the same D-rings were used in Dodge Durango front seat belts. ODI notes that installation of seat belts during vehicle production involves highly controlled processes, in comparison to field service, which ensures all mechanical and electrical connections are properly secured.ODI analyzed complaints submitted directly to the agency and complaint data received from FCA. During this review, ODI identified elevated failure rates for Grand Cherokee and Durango vehicles produced from mid-June 2013 through July 2015 when compared to vehicles produced both prior to and after this period. Additionally, review of FCA warranty data indicated a similar pattern of elevated warranty claims in the suspect July 2013-July 2015 period. The primary factors for the failure rate differences appear to be a D-ring material change (from nylon to a Celcon plastic) starting in mid-June 2013 and a subsequent change (to a Delrin material) in August 2015, however other production changes occurred during the suspect period, as discussed in greater detail in FCA's November 2019 response. ODI's analysis of the various data sources showed vehicles produced in the suspect period experienced failure rates approximately 2 to 4 times higher, depending on the data source and production period evaluated. However the analysis also indicated a declining failure trend.Given the detectability of the condition, the failure frequency combined with a currently declining failure trend, and lack of injuries attributable to this condition despite significant time in service, ODI is closing this Preliminary Evaluation without further action. The closing of the investigation does not constitute a finding by NHTSA that a defect does not exist, and NHTSA will take further action if warranted by future circumstances.In the course of the investigation, FCA has informed the agency of its intention to offer an extended warranty for Grand Cherokee and Durango vehicles built during the suspect period. See the PE19-011 document repository at NHTSA.gov foRead more

PE, Closed , Model Year: 2014

Vehicle Rollaway

Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multi... ple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2014

Powered vehicle rollaway

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are e... quipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.Read more

RQ, Closed , Model Year: 2011

Post 14V-391 Headliner Fires

In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 m... odel year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and FCA will continue to monitor the field experience for this population.ODI opened this investigation based on allegations of fires occurring in the headliner area after the remedy for recall 14V-391 had been conducted.Recall 14V-391 involved MY 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured by FCA from January 5, 2010 to December 11, 2013.The recall was influenced by ODI investigation EA14-001.During EA14-001, data provided by FCA indicated fires were caused by an electrical short in the vanity lamp wiring for either visor.Visors are mounted to the (metal) roof of the vehicle through the headliner with three screws. EA14-001 determined it was possible for the wiring to be pierced or abraded by one of the screws, or otherwise become electrically shorted either during initial vehicle assembly or subsequent headliner area repairs presenting a fire risk.Most of the fires occurred while the vehicle was being driven.The 14V-391 remedy consisted of installing a plastic guide way on each visor to route wiring away from the attachment screws and prevent electrical shorting.Additionally abrasion resistant tape was installed in key areas to protect the wiring integrity.In order to install the guide, the headliner had to be lowered and the existing visor and headliner wiring rerouted, a somewhat complex procedure that required sufficient service technician care and expertise.FCA modified the 14V-391 remedy multiple times to improve it.ODI has identified a total of 43 NHTSA complaints across affected vehicles indicating a fire occurring after the vehicle had been remedied under 14V-391.FCA reported 159 additional unique complaints of post-remedy fires. The fire events primarily occurred while driving however a few reported fires starting after the vehicle was parked. Ten customers incurred injuries including minor burns and smoke inhalation, no crashes were reported.According to FCA, the vehicles recalled under 15V-879 were manufactured with longer wiring connecting the visors to the main harness in the headliner.Field experience clearly shows these vehicles are experiencing more post 14V-391 fires, 189 out of 202 known incidents to date.Recall 15V-879 addresses any remaining risk of fire after the 14V-391 recall remedy is performed.The 15V-879 remedy installs new design level visor assemblies containing added wire sheathing, shortened wiring, revised wiring retainer and wiring loop relief.In addition, part of the metal structure (body in white) where the wiring is routed will be modified (removed) using a template to allow more clearance.The recall action initiated by the vehicle manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at SaferCar.gov under the following identification (ODI) numbers:10640524, 10653417, 10684130, 10691520, 10692710, 10703058, 10705802, 10711836, 10715282, 10717265, 10717266, 10723677, 10726438, 10733003, 10733598, 10735042, 10743410, 10744097, 10745129, 1Read more

EA, Closed , Model Year: 2011

Headliner Fires

On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactu... red between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s conRead more

PE, Closed , Model Year: 2011

Headliner Fires

The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun vis... Read more

RQ, Closed , Model Year: 2005

FUEL SPIT-BACK DURING REFUELING

IN ITS LETTER DATED JANUARY 6, 2009, CHRYSLER INFORMED THE AGENCY THAT IT WILL EXPAND THE SCOPE OF RECALL 05V-034 TO INCLUDE APPROXIMATELY 19,000 ADDITIONAL MY 2005 DODGE DURANGO VEHICLES BUILT FROM 10/13/04 THROUGH 11/30/04 (REFER TO RECALL 09V-003).DEALERS WILL INSPECT THE INLET CHECK VALVES AND R... Read more

EA, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI'S INVESTIGATION IDENTIFIED NO ISSUES IN THE DESIGN, MANUFACTURING PROCESS, OR QUALITY CONTROL PROCESS OF THE SIDE CURTAIN AIR BAGS USED IN THE DODGE DURANGO VEHICLES.THERE HAVE BEEN NO REPORTED FIELD INCIDENTS OF SIDE CURTAIN AIR BAG FAILURES SIMILAR TO THE FAILURES THAT OCCURRED DURING THE NHTS... Read more

PE, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI HAS UPGRADED THIS INVESTIGATION TO AN ENGINEERING ANALYSIS (EA07-003) TO CONTINUE ITS INVESTIGATION OF THE SUBJECT ISSUE.

EA, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE COVERED UNDER A PRIOR RECALL (RECALL 03V528) BY DAIMLER CHRYSLER (DCC) TO CORRECT A CRACKED CAPACITOR IN THE IP.DCC HAS NOW IDENTIFIED ANOTHER CONDITION THAT CAN CAUSE OVE... Read more

EA, Closed , Model Year: 2001

VEHICLE UNDER-SEAT FIRE

DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT... Read more

RQ, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE RECALLED(RECALL 03V528) BY DAIMLERCHRYSLER (DCC) TO CORRECT A DEFECT THAT CAUSED IP FIRES.THE RECALL CORRECTED A DEFECT CAUSED BY A CERTAIN CAPACITOR ON THE IP PRINTED CIR... Read more

PE, Closed , Model Year: 2001

FIRE UNDER THE DRIVER'S SEAT

ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ... Read more

EA, Closed , Model Year: 2004

ENGINE STALL

ANALYSIS OF THE COMPLAINT, FIELD REPORT AND WARRANTY DATA SHOWS THAT THE MAJORITY OF STALLING INCIDENTS IN THE SUBJECT VEHICLES APPEAR TO BE RELATED TO THE ENGINE CALIBRATION CONCERNS THAT DAIMLERCHRYSLER ADDRESSED WITH SERVICE BULLETINS RELEASING REVISED PCM SOFTWARE.ANALYSIS OF THE COMPLAINTS AND ... Read more

PE, Closed , Model Year: 2004

ENGINE STALL

ON MAY 16, 2005,ODI OPENED PRELIMINARY EVALUATION PE05-027 TO INVESTIGATE COMPLAINTS OF ENGINE STALLING IN MODEL YEAR 2004-05 DODGE DURANGO SUVS AND RAM 1500 SERIES PICKUPS EQUIPPED WITH THE 5.7L V8 ENGINE.INFORMATION PROVIDED BY DAIMLERCHRYSLER DURING PE05-027 INDICATED THAT A LARGE PERCENTAGE OF T... Read more

PE, Closed , Model Year: 1998

FRONT SUSP. UPPER BALL JOINT FAILURE

IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATIN... Read more

PE, Closed , Model Year: 2000

STEERING WHEEL/SHAFT SPLINE ATTACHMENT

THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS A... Read more

DODGE DURANGO - All Years Overview

Complete safety history for the DODGE DURANGO across all model years (1997, 2023).

151 Total Recalls

19,365 Total Complaints

17 Investigations

947 Reported Crashes

500 Reported Fires

126 Reported Deaths

DODGE DURANGO - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	0	20	View
2025	0	12	View
2024	0	28	View
2023	2	50	View
2022	7	85	View
2021	8	273	View
2020	2	71	View
2019	4	207	View
2018	5	332	View
2017	2	306	View
2016	3	223	View
2015	4	667	View
2014	11	1,030	View
2013	11	905	View
2012	10	922	View
2011	8	1,186	View
2009	4	13	View
2008	2	127	View
2007	4	241	View
2006	10	1,039	View
2005	9	2,001	View
2004 (current)	9	1,421
2003	6	485	View
2002	6	556	View
2001	7	964	View
2000	4	1,471	View
1999	5	3,172	View
1998	6	1,553	View
1997	2	5	View

Other DODGE Models

Model	Recalls	Complaints
CARAVAN	213	14,304	View
GRAND CARAVAN	203	18,754	View
CHARGER	200	8,152	View
RAM	176	5,521	View
DAKOTA	153	9,250	View
CHALLENGER	102	2,357	View
STRATUS	94	3,621	View
RAM 3500	91	3,817	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2004 DODGE DURANGO

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2004 DODGE DURANGO

Most Affected Components

NHTSA Safety Investigations, DODGE DURANGO

DODGE DURANGO - All Years Overview

DODGE DURANGO - Year by Year

Other DODGE Models