2020 DODGE DURANGO

2 recalls, 71 complaints - 537 TSBs - 4/5 safety rating

AIR BAGS:SIDE/WINDOW:CURTAIN

Defect Description

Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.

Consequence

A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.

Remedy

Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.

2,721 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di... Read more

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer ser... Read more

319,610 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

Complaint Statistics

71 total complaints 1 crashes 2 fires 8 injuries

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	11
ELECTRICAL SYSTEM	11
POWER TRAIN	7
EXTERIOR LIGHTING	6
ENGINE	6
STEERING	5
SERVICE BRAKES	5
STRUCTURE:BODY	3
VEHICLE SPEED CONTROL	3
FORWARD COLLISION AVOIDANCE: WARNINGS	2

Incident date: Aug 1, 2026

I have driven about 7 Lucid Gravity's. They have 0 straight line tracking. The car constantly veers towards the right without active pressure and correction by the driver. This has resulted in several dangerous instances when using hands free driving. Hands free driving randomly gets disabled and ... Read more

Incident date: Aug 1, 2026

Incident date: Mar 26, 2026

Special coverage programs for the 2018 Chevy Traverse front exhaust pipe mounting bracket failure. GM has focused on coverage specifically on 2019-2021 models, but 2018 models are affected as well. I'm being forced to pay for a new exhaust when 2018 models should have been included for the Specific ... Read more

Incident date: Mar 26, 2026

have a bad bearing in the transmission, which makes a whining noise when driving. Was notified that the transmission will go out at some point. The problem has been confirmed by a dealer. No warning lights have been triggered for the problem.

Incident date: Apr 28, 2026

The contact stated that the vehicle was taken to the dealer for a recall repair for NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); according to the contact, the vehicle was partially repaired but was being charged for the hydraulic control unit which the contact believes is part of the... Read more

Incident date: Apr 28, 2026

While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely r... Read more

1 injured

Incident date: May 15, 2024

The engine randomly shut off while driving down the interstate and wouldn’t start back up. The car had the recall “remedy” done to it. Inspection and thicker oil. The only warning I got was to restart the engine after it shut off. My safety was compromised by breaking down on a main interstate... Read more

Incident date: Mar 4, 2026

My engine keeps burning oil. Have to refill every 2 months. Needs repair or replaced engine. Purchased vehicle in 2023. Class action N63TU1

Incident date: Dec 31, 1969

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all sh... Read more

Incident date: Dec 31, 1969

Incident date: Aug 1, 2025

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to respond or exceed 30 MPH. The contact stated that the speedometer reading was lagging. The contact stated that the vehicle accelerated as intended while depressin... Read more

Incident date: Jan 16, 2026

No accident has occurred as of yet (for my case). Ongoing issues with Hyundai left brake bulb and center brake bulb burning out due to over-amperage. These two are on their own 10A circuit separate from the 5A circuit for the right brakelight bulb. It appears that these two bulbs are possibly recei... Read more

Incident date: Nov 6, 2025

At approx. 5 years of age & 67,500 miles, the engine began to make rattling or ticking noises that were in sync with engine speed (RPM). Within 1 day of noting the noise, I took the first available appointment to bring the vehicle to my local Honda dealership, Napleton Honda in Loves Park, IL. Nap... Read more

Incident date: Oct 17, 2025

Odometer Fraud. The contact purchased a 2016 GMC Acadia. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 180,000. The contact stated that it was later discovered upon checking the vehicle infor... Read more

Incident date: Oct 15, 2025

The contact owns a 2024 Honda Prologue. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle made abnormal clanking and grinding sounds. The message "Drive with Caution - Acceleration Decreased" was displayed. Additionally, the heater was inoperable, and the b... Read more

Incident date: Oct 28, 2025

I own a 2018 Tesla Model 3. The vehicle experienced a sudden loss of steering assist while driving, and the steering wheel became extremely difficult to turn, eventually locking up to the point where the vehicle could no longer be safely controlled. There were dashboard warnings related to steering ... Read more

Incident date: Sep 28, 2025

We were driving on a local road and saw the car ahead parked at the traffic light. We began to brake from a safe distance. The car began slowing but instead of coming to a full stop, the brake resisted, the car made an odd sound, and instead the car accelerated into the car in front of us. The Te... Read more

Crash

Incident date: Aug 15, 2025

The contact owns a 2021 Ford F-350. The contact stated that while driving 65 MPH, the Disconnect/Reconnect message was displayed on the instrument panel. The contact stated that while depressing the brake pedal with the trailer brake control, the system indicated that there was no trailer detected. ... Read more

Incident date: Sep 4, 2025

vehicle has shift to park message, and will not allow the vehicle to shut down even though the vehicle is in park.

Incident date: Oct 1, 2023

Water pump failed at under 60k, but was just over 60k miles when I brought into Toyota Dealer (Rudy Luther, Minnetonka MN). Toyota denied claim and won’t stand behind a water pump failure. This part doesn’t have any maintenance needed per manufacture documentation within the miles I have on vehi... Read more

Incident date: Sep 4, 2025

Head unit / radio has delamination and causing buttons to randomly press and cycle until it freezes. This is a know. Issue and Subaru has extended the warranty for a but , but if issue occurs after this the owner is on their own. It is a safety issue when electrical systems just randomly start goi... Read more

Incident date: Oct 1, 2023

my vehicle shut off during idle for energy compensation. It failed to restart and allow the vehicle to be in drive causing the car to stall out and not turn back on.

Incident date: Jul 7, 2025

On 7/5 car's cameras (all of them) went off again when and Camera Not Available message displayed on console. We had already gotten the NHTSA required software upgrade on 7/2 that was to correct this problem. Once the vehicle was turned off - and started again -- the cameras worked. But it's anyo... Read more

Incident date: Jan 1, 2024

Shortly after starting the vehicle and entering roadway, the power steering failed and shortly following an error came on regarding the ABS system. I was able to pull the vehicle over safely, restart and the issue seemed resolved in that use. Next day, shortly after starting vehicle, same errors o... Read more

Incident date: May 10, 2025

I own a Tesla Model X, and for the past two summers I’ve experienced a repeating safety-critical issue during hot weather. After driving for a period in the heat, multiple systems begin to fail. The car displays numerous warnings including: •“Parking brake requires service” •“Traction co... Read more

Incident date: May 2, 2025

Powertrain malfunction/reduced power came on when I came home from work as I pulled in my driveway. The check engine light comes on and off for the past week or two prior to the powertrain malfunction.

Incident date: Mar 12, 2025

I was driving down the highway and all of the sudden and with zero warning the engine cut off but the effect it had on the car was very severe engine braking as it automatically downshifted very aggressively which caused me to go from about 80mph to a stop VERY quickly. The dash looked as if I simpl... Read more

Incident date: Mar 1, 2024

Travel assist not available warning is showing multiple times when driving. I start the car, start driving and no issues. Then randomly the warning issues shows up along with an audible alert. It appears to be an issue with the steering wheel as several online posts indicate VW replaced the steer... Read more

Incident date: Mar 27, 2025

While driving my truck shut off and went into neutral. Truck restarted after cranking for a long time. Did the same thing within a mile and then started making knocking noises, turned off and would not restart. Completely dead on the road. Truck was towed to nearest dealership.

Incident date: Feb 13, 2025

Without any warning whatsoever the entire electrical system goes completely off while driving the vehicle after 5 mins of it being on. This means that the lights including blinker and brake lights go off, air conditioning stops, and the entire dashboard goes off. The engine is still able to run. I a... Read more

Incident date: Dec 6, 2024

APIM is not fuctional. Rear camera does not work, display does not work, stereo does not work. Resetting the system does not work. Fuses are all good, and electrical connections confirmed good. APIM issues have been an issue with this year of Ford.

Incident date: Nov 2, 2022

The contact owns a 2013 Ford F-150. The contact stated that while the vehicle was parked near the side of the residence and unoccupied as he was inside the home asleep, the vehicle caught on fire. The contact stated that the dogs alarmed them of the failure and the contact could hear the tires possi... Read more

Fire

Incident date: Sep 18, 2024

We just purchased this vehicle from Winegardner GMC in Prince Frederick, MD. On [XXX} on our drive home from the dealership, we kept hearing a terrible screeching/ clucking noise coming from the rear when we were braking or applying any pressure to the brake pedal. We instantly contacted the dealers... Read more

Incident date: Sep 6, 2024

On [XXX] at [XXX], my 2022 Corolla Cross popped up with the message “Engine Maintence Required Visit Your Dealer.” I sat on the phone with Toyota for an hour and a half scheduling and asking for help. I got my car in July of 2024, I only had driven my car for a MONTH when this happened. It was ... Read more

Incident date: Sep 6, 2024

The air conditioning system failed due to the clutch coil melting. Parts are not available for inspection as the dealer failed to leave the parts in my trunk as i requested.

Incident date: Jan 1, 2023

2 DAYS AFTER BUYING MY CAR IT STARTED TO MAKE A NOISE ON THE FRONT LEFT TIRE. DEALER SAID THAT THE FRONT STABILIZER LINKS WERE NOT PROPERLY TORQUED AND IT WAS A MANUFACTURE MISTAKE AND SOMETIME IT HAPPENS. THECAR DID NOT MAKE THIS NOISE WHEN I PURCHASED IT . I GOT MY CAR BACK AND NOW THE CAR WHEN D... Read more

Incident date: Jun 19, 2024

My truck would shift gears and I would feel a kick. Then the speedometer would drop, and the airbag sensors would turn off. At times the dealership states it is an issue with the Transmission Lead Frame.

Incident date: Jun 19, 2024

the 2019 GMC Acacia with 54,000 has begun to not recognize when the car has been shifted into Park. Front dash reports shows it is in "P" but upon attempting to turn-off the car, Warning Message comes on to "Shift to Park". The car is not in park and will roll. I need to restart car, reverse and... Read more

Incident date: May 17, 2024

I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift t... Read more

Incident date: Jan 1, 2024

Front passenger safety restraint system fault

Incident date: Mar 6, 2024

There appears to be a defect in the body part of vehicle. Please note that I have uploaded pictures of the Rhea body of the vehicle to show where the defect is protruding from the vehicle.

Incident date: Jan 31, 2024

Power steering assist fault Torque sensor

Incident date: Nov 10, 2023

We have had to deal with severe overheating issues and failing parts our entire ownership of this vehicle, both of which then cause other parts to fail, as the parts are so poorly made and heat sensitive. We have replaced the turbocharger (twice), intake manifold + valve cover (twice), catalytic co... Read more

Incident date: Dec 28, 2023

motorcycle continuous to turn off, has happened in turns, while on the freeway and loosing full control of the motorcycle and having to pull off while cars are behind me at fast speeds. Issue continuous to occur has happened continuously even after being taken to a Harley dealership where they have ... Read more

Incident date: Dec 3, 2023

my truck has 130,000 miles on it currently. At approximately 37,000 miles the ABS and Stability systems stopped working due to a faulty Hydraulic pump. I paid $800 to have the pump and control module replaced at the dealership. The brakes worked normally for approximately 20,000 miles. Around 60... Read more

Incident date: Oct 21, 2023

The vehicle was left parked for 7 days and battery was found to have discharged and would not start or provide any displays on the dash board. No map lights were were found to have been left on and no accessories were connected.

Incident date: May 3, 2023

When making left hand turns the rear brake and front right surges on its own making it hard to control the vehicle. BRP knows the issue and has a TSB on it but the fix is a bandaid. The problem is the bearing failures that keep occurring in the pitman arm due to poor design, but BRP is saying this... Read more

Incident date: May 3, 2023

Today, as I was driving my automatic braking system activated without need. There was no obstacle. It was a clear and sunny day. I was driving the speed limit of 50 mph. The brakes activated so hard that if I wasn’t wearing my seatbelt I would’ve been injured. Currently my neck and back do h... Read more

Incident date: Apr 7, 2023

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable a... Read more

Showing 50 of 71 complaints.

NHTSA Safety Ratings, 2020 DODGE DURANGO

2020 Dodge Durango SUV 4WD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	3 / 5 ★★★☆☆
Frontal Crash, Passenger	4 / 5 ★★★★☆
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	3 / 5 ★★★☆☆
Rollover Risk	21.2%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2020 DODGE DURANGO

537 manufacturer communications from 219 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	92
350000 EQUIPMENT	58
060000 ENGINE AND ENGINE COOLING	37
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.	34
353000 EQUIPMENT:ELECTRICAL	23
100000 POWER TRAIN	23
160000 STRUCTURE	22
280000 BACK OVER PREVENTION	18

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

SOS and Assistance Call Not Working After Radio Exchange Unit Installed

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

060000 ENGINE AND ENGINE COOLING

COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered for replacement as a remedy for fluid leak.

350000 EQUIPMENT

Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

100000 POWER TRAIN

Verifying Camshaft Diagnosis

280000 BACK OVER PREVENTION

Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold. This bulletin involves replacing the exhaust manifolds.

020000 SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

110000 ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing

114000 ELECTRICAL SYSTEM:WIRING

100000 POWER TRAIN

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

100000 POWER TRAIN

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

110000 ELECTRICAL SYSTEM

PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please subm

060000 ENGINE AND ENGINE COOLING

062400 ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

010000 STEERING

Steering Column Power Tilt Inoperative

060000 ENGINE AND ENGINE COOLING

Suspected engine coolant leak.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

119410 ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:PORT

Low Charging Voltage Displayed On Cluster

980000 UNKNOWN OR OTHER

Low Charging Voltage Displayed On Cluster

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Apple CarPlay Does Not Work Or Not Connecting

980000 UNKNOWN OR OTHER

Apple CarPlay Does Not Work Or Not Connecting

280000 BACK OVER PREVENTION

CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance

181000 VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software update

070000 FUEL SYSTEM, GASOLINE

Fuel Nozzle Premature Shut Off The customer may experience the following: ? Hard to fill fuel tank, premature fuel nozzle shut off. This bulletin involves inspecting and replacing the fuel filler tube

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Customer Satisfaction Notification ZD7 - Radio Software Update

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides informatio

118000 ELECTRICAL SYSTEM:SOFTWARE

Customer Satisfaction Notification ZD7 - Radio Software Update

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

060000 ENGINE AND ENGINE COOLING

Water Quality When Mixed With Engine Coolant

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

120000 EXTERIOR LIGHTING

License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ? There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Customers may comm

061700 ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. If the engin

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

Mirror

060000 ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

350000 EQUIPMENT

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

110000 ELECTRICAL SYSTEM

Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration

030000 BRAKES (PWS)

060000 ENGINE AND ENGINE COOLING

Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.

060000 ENGINE AND ENGINE COOLING

Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the followin

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

280000 BACK OVER PREVENTION

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Als

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the

280100 BACK OVER PREVENTION:SOFTWARE

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to d

160000 STRUCTURE

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to con

353000 EQUIPMENT:ELECTRICAL

Updated Front Turn Signal or Park Lamp Bulb This bulletin is to inform the technician both the socket and bulb will need to be replaced with updated components if front park/turn signal bulb is inoperative.

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the late

353000 EQUIPMENT:ELECTRICAL

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

010000 STEERING

UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station I

280000 BACK OVER PREVENTION

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

160000 STRUCTURE

100000 POWER TRAIN

Flash: Transmission Control Module (TCM) Updates The customer may describe one or more of the following: ? **A clunk or loud popping noise from the transmission (underneath) when the vehicle is started/ remote start.** ? A loud whistle noi

110000 ELECTRICAL SYSTEM

280000 BACK OVER PREVENTION

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

030000 BRAKES (PWS)

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5

353000 EQUIPMENT:ELECTRICAL

Ambient Temperature Sensor Servicing.

353000 EQUIPMENT:ELECTRICAL

Ambient Temperature Sensor Servicing.

100000 POWER TRAIN

8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.

163200 STRUCTURE:INTERIOR PANELS:DOOR

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding

980000 UNKNOWN OR OTHER

160000 STRUCTURE

100000 POWER TRAIN

Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice the following condition: Poor coast down quality (bump/clunk) at approximately 16-32

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

100000 POWER TRAIN

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

100000 POWER TRAIN

110000 ELECTRICAL SYSTEM

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

No Start, Start Stop Inoperative, Cluster Message Service Start Stop System

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn

100000 POWER TRAIN

110000 ELECTRICAL SYSTEM

Showing 100 of 537 bulletins.

NHTSA Safety Investigations, DODGE DURANGO

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Seat Belt Retraction

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the i... nvestigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these changes, FCA sub-divided certain production periods into population groups representing different design levels of the D-ring. FCA's response also confirmed the same D-rings were used in Dodge Durango front seat belts. ODI notes that installation of seat belts during vehicle production involves highly controlled processes, in comparison to field service, which ensures all mechanical and electrical connections are properly secured.ODI analyzed complaints submitted directly to the agency and complaint data received from FCA. During this review, ODI identified elevated failure rates for Grand Cherokee and Durango vehicles produced from mid-June 2013 through July 2015 when compared to vehicles produced both prior to and after this period. Additionally, review of FCA warranty data indicated a similar pattern of elevated warranty claims in the suspect July 2013-July 2015 period. The primary factors for the failure rate differences appear to be a D-ring material change (from nylon to a Celcon plastic) starting in mid-June 2013 and a subsequent change (to a Delrin material) in August 2015, however other production changes occurred during the suspect period, as discussed in greater detail in FCA's November 2019 response. ODI's analysis of the various data sources showed vehicles produced in the suspect period experienced failure rates approximately 2 to 4 times higher, depending on the data source and production period evaluated. However the analysis also indicated a declining failure trend.Given the detectability of the condition, the failure frequency combined with a currently declining failure trend, and lack of injuries attributable to this condition despite significant time in service, ODI is closing this Preliminary Evaluation without further action. The closing of the investigation does not constitute a finding by NHTSA that a defect does not exist, and NHTSA will take further action if warranted by future circumstances.In the course of the investigation, FCA has informed the agency of its intention to offer an extended warranty for Grand Cherokee and Durango vehicles built during the suspect period. See the PE19-011 document repository at NHTSA.gov foRead more

PE, Closed , Model Year: 2014

Vehicle Rollaway

Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multi... ple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2014

Powered vehicle rollaway

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are e... quipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.Read more

RQ, Closed , Model Year: 2011

Post 14V-391 Headliner Fires

In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 m... odel year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and FCA will continue to monitor the field experience for this population.ODI opened this investigation based on allegations of fires occurring in the headliner area after the remedy for recall 14V-391 had been conducted.Recall 14V-391 involved MY 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured by FCA from January 5, 2010 to December 11, 2013.The recall was influenced by ODI investigation EA14-001.During EA14-001, data provided by FCA indicated fires were caused by an electrical short in the vanity lamp wiring for either visor.Visors are mounted to the (metal) roof of the vehicle through the headliner with three screws. EA14-001 determined it was possible for the wiring to be pierced or abraded by one of the screws, or otherwise become electrically shorted either during initial vehicle assembly or subsequent headliner area repairs presenting a fire risk.Most of the fires occurred while the vehicle was being driven.The 14V-391 remedy consisted of installing a plastic guide way on each visor to route wiring away from the attachment screws and prevent electrical shorting.Additionally abrasion resistant tape was installed in key areas to protect the wiring integrity.In order to install the guide, the headliner had to be lowered and the existing visor and headliner wiring rerouted, a somewhat complex procedure that required sufficient service technician care and expertise.FCA modified the 14V-391 remedy multiple times to improve it.ODI has identified a total of 43 NHTSA complaints across affected vehicles indicating a fire occurring after the vehicle had been remedied under 14V-391.FCA reported 159 additional unique complaints of post-remedy fires. The fire events primarily occurred while driving however a few reported fires starting after the vehicle was parked. Ten customers incurred injuries including minor burns and smoke inhalation, no crashes were reported.According to FCA, the vehicles recalled under 15V-879 were manufactured with longer wiring connecting the visors to the main harness in the headliner.Field experience clearly shows these vehicles are experiencing more post 14V-391 fires, 189 out of 202 known incidents to date.Recall 15V-879 addresses any remaining risk of fire after the 14V-391 recall remedy is performed.The 15V-879 remedy installs new design level visor assemblies containing added wire sheathing, shortened wiring, revised wiring retainer and wiring loop relief.In addition, part of the metal structure (body in white) where the wiring is routed will be modified (removed) using a template to allow more clearance.The recall action initiated by the vehicle manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at SaferCar.gov under the following identification (ODI) numbers:10640524, 10653417, 10684130, 10691520, 10692710, 10703058, 10705802, 10711836, 10715282, 10717265, 10717266, 10723677, 10726438, 10733003, 10733598, 10735042, 10743410, 10744097, 10745129, 1Read more

EA, Closed , Model Year: 2011

Headliner Fires

On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactu... red between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s conRead more

PE, Closed , Model Year: 2011

Headliner Fires

The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun vis... Read more

RQ, Closed , Model Year: 2005

FUEL SPIT-BACK DURING REFUELING

IN ITS LETTER DATED JANUARY 6, 2009, CHRYSLER INFORMED THE AGENCY THAT IT WILL EXPAND THE SCOPE OF RECALL 05V-034 TO INCLUDE APPROXIMATELY 19,000 ADDITIONAL MY 2005 DODGE DURANGO VEHICLES BUILT FROM 10/13/04 THROUGH 11/30/04 (REFER TO RECALL 09V-003).DEALERS WILL INSPECT THE INLET CHECK VALVES AND R... Read more

EA, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI'S INVESTIGATION IDENTIFIED NO ISSUES IN THE DESIGN, MANUFACTURING PROCESS, OR QUALITY CONTROL PROCESS OF THE SIDE CURTAIN AIR BAGS USED IN THE DODGE DURANGO VEHICLES.THERE HAVE BEEN NO REPORTED FIELD INCIDENTS OF SIDE CURTAIN AIR BAG FAILURES SIMILAR TO THE FAILURES THAT OCCURRED DURING THE NHTS... Read more

PE, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI HAS UPGRADED THIS INVESTIGATION TO AN ENGINEERING ANALYSIS (EA07-003) TO CONTINUE ITS INVESTIGATION OF THE SUBJECT ISSUE.

EA, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE COVERED UNDER A PRIOR RECALL (RECALL 03V528) BY DAIMLER CHRYSLER (DCC) TO CORRECT A CRACKED CAPACITOR IN THE IP.DCC HAS NOW IDENTIFIED ANOTHER CONDITION THAT CAN CAUSE OVE... Read more

EA, Closed , Model Year: 2001

VEHICLE UNDER-SEAT FIRE

DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT... Read more

RQ, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE RECALLED(RECALL 03V528) BY DAIMLERCHRYSLER (DCC) TO CORRECT A DEFECT THAT CAUSED IP FIRES.THE RECALL CORRECTED A DEFECT CAUSED BY A CERTAIN CAPACITOR ON THE IP PRINTED CIR... Read more

PE, Closed , Model Year: 2001

FIRE UNDER THE DRIVER'S SEAT

ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ... Read more

EA, Closed , Model Year: 2004

ENGINE STALL

ANALYSIS OF THE COMPLAINT, FIELD REPORT AND WARRANTY DATA SHOWS THAT THE MAJORITY OF STALLING INCIDENTS IN THE SUBJECT VEHICLES APPEAR TO BE RELATED TO THE ENGINE CALIBRATION CONCERNS THAT DAIMLERCHRYSLER ADDRESSED WITH SERVICE BULLETINS RELEASING REVISED PCM SOFTWARE.ANALYSIS OF THE COMPLAINTS AND ... Read more

PE, Closed , Model Year: 2004

ENGINE STALL

ON MAY 16, 2005,ODI OPENED PRELIMINARY EVALUATION PE05-027 TO INVESTIGATE COMPLAINTS OF ENGINE STALLING IN MODEL YEAR 2004-05 DODGE DURANGO SUVS AND RAM 1500 SERIES PICKUPS EQUIPPED WITH THE 5.7L V8 ENGINE.INFORMATION PROVIDED BY DAIMLERCHRYSLER DURING PE05-027 INDICATED THAT A LARGE PERCENTAGE OF T... Read more

PE, Closed , Model Year: 1998

FRONT SUSP. UPPER BALL JOINT FAILURE

IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATIN... Read more

PE, Closed , Model Year: 2000

STEERING WHEEL/SHAFT SPLINE ATTACHMENT

THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS A... Read more

DODGE DURANGO - All Years Overview

Complete safety history for the DODGE DURANGO across all model years (1997, 2023).

151 Total Recalls

19,365 Total Complaints

17 Investigations

947 Reported Crashes

500 Reported Fires

126 Reported Deaths

DODGE DURANGO - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	0	20	View
2025	0	12	View
2024	0	28	View
2023	2	50	View
2022	7	85	View
2021	8	273	View
2020 (current)	2	71
2019	4	207	View
2018	5	332	View
2017	2	306	View
2016	3	223	View
2015	4	667	View
2014	11	1,030	View
2013	11	905	View
2012	10	922	View
2011	8	1,186	View
2009	4	13	View
2008	2	127	View
2007	4	241	View
2006	10	1,039	View
2005	9	2,001	View
2004	9	1,421	View
2003	6	485	View
2002	6	556	View
2001	7	964	View
2000	4	1,471	View
1999	5	3,172	View
1998	6	1,553	View
1997	2	5	View

Other DODGE Models

Model	Recalls	Complaints
CARAVAN	213	14,304	View
GRAND CARAVAN	203	18,754	View
CHARGER	200	8,152	View
RAM	176	5,521	View
DAKOTA	153	9,250	View
CHALLENGER	102	2,357	View
STRATUS	94	3,621	View
RAM 3500	91	3,817	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2020 DODGE DURANGO

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2020 DODGE DURANGO

Safety Technology

Technical Service Bulletins, 2020 DODGE DURANGO

Most Affected Components

NHTSA Safety Investigations, DODGE DURANGO

DODGE DURANGO - All Years Overview

DODGE DURANGO - Year by Year

Other DODGE Models