2013 DODGE DURANGO

11 recalls, 905 complaints - 300 TSBs - 4/5 safety rating

ELECTRICAL SYSTEM

Defect Description

Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing th... Read more

Consequence

A vehicle stall increases the risk of a crash.

Remedy

Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice w... Read more

528,594 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

SERVICE BRAKES, HYDRAULIC:POWER ASSIST

Defect Description

Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the ... Read more

Consequence

If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

646,394 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 o... Read more

Consequence

If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.

Remedy

Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall i... Read more

442,214 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM:WIRING

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior rec... Read more

Consequence

The vanity lamp wiring may short, increasing the risk of a vehicle fire.

Remedy

Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.

389,252 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped wit... Read more

Consequence

A vehicle stall increases the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-5... Read more

339,525 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicle... Read more

Consequence

If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

435,081 vehicles affected

Manufacturer: Chrysler Group LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is perf... Read more

Consequence

If the vanity lamp wiring shorts, there is an increased risk of fire.

Remedy

Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

653,562 vehicles affected

Manufacturer: Chrysler Group LLC

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Defect Description

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

Consequence

The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repai... Read more

646,498 vehicles affected

Manufacturer: Chrysler Group LLC

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

Defect Description

Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal ... Read more

Consequence

If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.

18,780 vehicles affected

Manufacturer: Chrysler Group LLC

SEATS

Defect Description

Chrysler is recalling certain model year 2013 Durango vehicles manufactured April 27, 2012, through September 14, 2012. The vehicles may have been built with incorrect seating capacity information labels. The label might overstate the seating capacity. Therefore, these vehicles fail to comply with... Read more

Consequence

The vehicle may be filled over capacity which could increase injury during a vehicle crash.

Remedy

Chrysler will notify owners, and provide replacement labels free of charge. At the owner's option, they may take their vehicle to a Chrysler dealer for installation of the label. The service will be performed free of charge. The recall began on February 18, 2013. Owners may contact Chrysler at 1... Read more

734 vehicles affected

Manufacturer: Chrysler Group LLC

AIR BAGS

Defect Description

Chrysler is recalling certain model year 2013 Dodge Durango vehicles manufactured from April 11, 2012, through July 20, 2012. Some vehicles may have been built with the incorrect airbag occupant restraint control (ORC) module.

Consequence

In the event of a side impact, rearward of the second row seat, the supplemental side air bag inflatable curtain may not deploy as intended, increasing the risk of occupant injury.

Remedy

Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The safety recall began on September 24, 2012. Owners may contact Chrysler at 1-800-853-1403.

1,449 vehicles affected

Manufacturer: CHRYSLER GROUP LLC

Complaint Statistics

905 total complaints 30 crashes 42 fires 24 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	264
ENGINE	119
FUEL/PROPULSION SYSTEM	86
SERVICE BRAKES	77
UNKNOWN OR OTHER	59
SEATS	57
AIR BAGS	40
POWER TRAIN	37
STEERING	25
VEHICLE SPEED CONTROL	16

Incident date: May 16, 2026

Vehicle less than 1 month old and less than 500 miles had a total transmission failure causing a unsafe driving situation while driving , no warning of impending failure resulting loud banging noise and vibration , sudden loss of speed while driving and dashboard lighting up with different warnings... Read more

Incident date: Apr 16, 2026

I want to include an important detail about the accident involving my 2025 Ford F-150 (VIN: [XXX] ). Immediately before the collision, I experienced a sudden change in braking. The brake pedal became very hard, and the vehicle did not slow as expected even with increased pressure on the pedal. This... Read more

Incident date: Oct 1, 2023

ABS module broken and wheels spin when accelarating. This is not safe to drive

Incident date: Mar 27, 2026

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer... Read more

Incident date: Mar 27, 2026

My vehicle has been throwing codes that the shifter cable is misaligned or misadjusted for a long time now. The dash flashes between neutral and drive while im driving. It says shift system fault all the time. I have to shut the car off and turn it back on to get it to work. I stalled out on a hill ... Read more

Incident date: Mar 27, 2026

Incident date: Feb 25, 2026

I went to start the car. Got out and shut the drivers door and the rear windshield shattered and fell in. There were no cracks or chips in the window before. Broken glass shards got all in my 7 month olds extra car seat that we use for a stroller. The Nissan dealership we bought the car from said th... Read more

Incident date: Feb 25, 2026

Completed x53 extended warranty a year prior at dealership, car still stalls only after putting fuel even though always filling to 3/4-7/8 of tank. Had my children with me Car stalled again today at middle of busy street when about to make a left turn after i filled to 3/4 of a tank. Had dodge deale... Read more

Incident date: Dec 19, 2025

My engine is under the Kia class action lawsuit for the KDS with the rod bearing clearance issues. I have done all my oil changes with paper work available. I got the update to the ECU several years ago as needed to be covered. Now my engine has failed and I took to the dealer to check but they sai... Read more

Incident date: Dec 19, 2025

The contact owns a 2020 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil. The engine oil light was flashing and turning on and off. The vehicle was taken to the local dealer, who confirmed that an oil consumption test was needed. The vehicle was not d... Read more

Incident date: Dec 4, 2025

The vehicle illuminated the Malfunction Indicator Lamp (MIL) and stored DTC P26CB71 – Electric Water Pump Speed Stuck. The dealer confirmed the electric coolant pump actuator is mechanically stuck and requires replacement at a quoted cost of $1,257.81. Toyota official TSB-0323-17 (published Decem... Read more

Incident date: Dec 4, 2025

Incident date: Apr 1, 2024

Answer #1 — Component or System Failed The safety-sensor system failed, including the IDPM/PA module (Park Aid module), Blind Spot Detection system, Cross-Traffic Alert sensors, and the vehicle’s alert-history recording system. The vehicle and replaced module are available for inspection upon re... Read more

Incident date: Apr 1, 2024

Incident date: Jun 27, 2025

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The cont... Read more

Incident date: Sep 1, 2025

Alternator causing engine stall also electrical issues

Incident date: Sep 22, 2025

I am unable to see at night because my headlights are dim but keep passing inspection, and I am afraid I am going to crash... I have complained to my Nissan dealership since the recall was in effect but it has expired and I continuously pass inspection but when I drive at night I have to use high be... Read more

Incident date: Sep 19, 2025

My fuel gauge was stating I had approx 300 miles to empty. I was traveling on the interstate when the vehicle lost power and different warning lights came on dash. I was able to safely get on to shoulder of highway. Vehicle stopped on its own. I was unable to get it to go into gear or even start. I ... Read more

Incident date: Aug 21, 2025

AC evaporator drain design problem June, 2024 approx. 3500 miles under warranty, AC evaporator drain line backed up into the passenger front right. Brought it to service - they unclogged and drained the line at no charge. June 2025 approx. 12,K miles under warranty, AC drain backed up again.... Read more

Incident date: Jul 31, 2025

In late May 2025, I took delivery of a new leased 2025 Rivian R1S equipped with the MaxPack battery. Since delivery, the vehicle has had intermittent electrical issues with the USB-C ports that I reported on June 12th (approx 3 weeks from taking delivery), but on July 28, 2025, it experienced a sudd... Read more

Incident date: Jul 22, 2025

My Volkswagen ID 4 Dashboard display constantly gets rebooted in his black while I’m driving. I had the same issue last year, but in that issue, even though speedometer was not visible, Fortunately, I’m not Seeing a black screen Behind steering wheel But the main console gets constantly reboote... Read more

Incident date: Jul 1, 2025

The contact owns a 2007 Ford Mustang. The contact stated that while the vehicle was parked, the rear seat belts were inoperable. The contact stated that the seat belts failed function and latch properly. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made a... Read more

Incident date: May 2, 2025

The contact owns a 2020 GMC Sierra 1500. The contact stated that occasionally while driving at various speeds, several unknown warning lights remained illuminated, and the vehicle lost motive power. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that DTC: P0016... Read more

Incident date: Aug 24, 2018

During a side impact accident to the driver's side door, the SRS airbag system did not deploy the airbags. Driver ended up hitting their head and shoulder on the door frame. Police report does exist for the accident and there was no recall on this part for this vehicle but for the next model year, t... Read more

Crash 1 injured

Incident date: Aug 24, 2018

The contact owns a 2016 Nissan Sentra. The contact stated while driving 25 MPH, the accelerator pedal made an abnormal vibrating grinding sound. The check engine warning light was illuminated. The vehicle was taken to Ray Automotive, where an air flow sensor was replaced; however, the check engine w... Read more

Incident date: Jan 2, 2023

Vehicles stalls randomly all the times ,moving or not . Almost got rear ended several times . Spent 3k at Vw in Brandon for brakes that were only 70k miles on them . But they still squeal . Can’t fuel with gas as the pressure just pushes the fuel back at me . Seems worse in warmer weather . Vw sa... Read more

Incident date: Mar 1, 2025

2022 Thor Outlaw. RV had a whopping 3400 miles on it. We were driving from San Diego to Seattle. Three of our front left windows delaminated from the sealant that holds the window to the window controller. Lucky for us they didn't depart the coach. We had to tape them in place for the remainder... Read more

Incident date: Mar 1, 2025

Many other Honda Fit owners and I have had the same problem of the odometer and fuel gauge not displaying correctly. The soldering pins crack or come loose over time. This leads to failure to tell if you have enough gas in the car. This also leads to failure to show an accurate odometer reading. The... Read more

Incident date: Mar 5, 2025

Car is constantly getting the shirt to park error message when the car is in park. The car’s lights and other electrical panels on the inside will not shut off because of this issue.

Incident date: Feb 27, 2025

I was getting off the highway and made a left turn. As I was accelerating the motor gentle cut off.. (You wouldnt even notice if you wasnt driving) Full Traffic was behind me, so luckily I was able to get out of the way and pull to shoulder. It was the day before Christmas and car hasn't ran since. ... Read more

Incident date: Apr 18, 2024

Audible warnings for turn signals, Blind Spot monitoring and lane monitoring periodically quits along with all sound from radio and Bluetooth system. Haptic feedback on lane change seems to not function at this time as well. Warning lights function. This has occurred 7 times since Oct 22 2024 when... Read more

Incident date: Nov 24, 2024

Infotainment system, this system comes with talk to text abilities. However, the system will say it is not compatible with the device which isn’t true as this same device work from day one of owning this vechile. About a year after owning this vechile I began to start having issues with talk to te... Read more

Incident date: Dec 10, 2024

Faulty Cam phasers The cam phasers in this vehicles makes an undesirable noise, such as a rattle when starting the engine or a knocking noise when idling. Vehicle has at times experiences Poor acceleration, Rough engine running, Tapping or rattling noise when the engine is idling and hot

Incident date: Dec 10, 2024

High oil consumption and engine noise and metal residue with each engine oil change

Incident date: Dec 10, 2024

High oil consumption and engine noise and metal residue with each engine oil change

Incident date: Dec 1, 2024

Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, grad... Read more

Incident date: Nov 25, 2024

Connecting rod failure, needs complete engine rebuild. 102,0000 miles. I was able to exit the highway and get to the dealership so there wasn’t a safety issue for me. I saw that this issue was a recall but my vehicle was not on the list so I thought I would submit. Dealership said I need a new eng... Read more

Incident date: Nov 19, 2024

While filling the gas tank with fuel the fuel spits back causing an unsafe condition. There is a technical service bulletin for this by Ford (number 22-2433), but no recall. Many people have complained about this condition.

Incident date: Nov 12, 2024

The contact's daughter owns a 2016 Ford Fusion. The contact stated there was heavy white smoke coming from the exhaust pipe after starting the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with engine failure due to coolant intrusion i... Read more

Incident date: Sep 11, 2024

I purchased the car on 10/07\2024, the dealer said there was a recall and I assumed it was for this issue: When I fill the tank it shoots fuel all over the place. Ive tried different gas stations but it doesn't help, it still shoots or spills fuel all over the place. I checked online and this seems ... Read more

Incident date: Oct 21, 2024

Engine randomly stalls when pulling out into traffic. This has happened on at least 10 occasions in the last year, and 3 or 4 of those were extremely dangerous situations. Many parts have been replaced, but nothing has solved the problem. There are no codes or check engine lights, and since it o... Read more

Incident date: Oct 15, 2023

I started my vehicle in the morning to let it warm up. I come back out to get myself and my son in the vehicle to go to work and take him to school. My dash upon entry had a check engine light on, and the message it displayed was "engine power reduced." I put my car into reverse, having no choice bu... Read more

Incident date: Oct 15, 2023

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed and making a right turn, the vehicle lost motive power and the steering wheel locked. The traction control warning light was illuminated, and the message "No Hill Start Assist" was displayed. The vehicle was ... Read more

Incident date: Oct 10, 2024

My name is [XXX] I have 2013 bmw 328i that has a safety recall Vin [XXX] CAMPAIGN ID: 24V608000 Engine coolant pump problem It’s been 4 months with no help from bmw .I contacted the dealer and they said there’s nothing they could do right now, but I believe its causing the part not to work... Read more

Incident date: Oct 10, 2024

My family's 2017 Honda CR-V has been experiencing a persistent issue where multiple dashboard warning lights—such as lane mitigation, brake, ABS, check engine, check brakes, TPMS, and traction control—consistently appear whenever the vehicle is started. Initially intermittent, these alerts are n... Read more

Incident date: Oct 10, 2024

My brake light switch keeps going out which makes it to where my brake lights are on until i press on the brakes then the brake light goes off. i have a 06 G6. i have had it replaced two times and it went out again. has anyone had this problem and what can i do to make sure it doesnt keep going out.... Read more

Incident date: Sep 1, 2024

The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, th... Read more

Incident date: Sep 25, 2024

When stopping on uneven roadway the vehicle shakes violently for a several seconds as the vehicle continues forward. There have been times the vehicle almost impacted another vehicle or traveled forward into an intersection.

Incident date: Sep 18, 2024

Rear brakes had premature brake pad wear and needed to be replaced at 11k miles and 14 months of vehicle ownership (Dec 2023) - warranty extension was granted due to low miles and length of owners. Once again rear brakes have premature pad wear and need to be replaced at 19k miles and 2 years of o... Read more

Showing 50 of 905 complaints.

NHTSA Safety Ratings, 2013 DODGE DURANGO

2013 Dodge Durango SUV 2WD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	4 / 5 ★★★★☆
Frontal Crash, Passenger	3 / 5 ★★★☆☆
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	3 / 5 ★★★☆☆
Rollover Risk	22.8%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2013 DODGE DURANGO

300 manufacturer communications from 138 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	34
350000 EQUIPMENT	32
060000 ENGINE AND ENGINE COOLING	26
100000 POWER TRAIN	21
160000 STRUCTURE	16
118000 ELECTRICAL SYSTEM:SOFTWARE	14
060000 ENGINE (PWS)	12
220000 SEATS	12

060000 ENGINE AND ENGINE COOLING

COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered for replacement as a remedy for fluid leak.

350000 EQUIPMENT

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

020000 SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

110000 ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing

114000 ELECTRICAL SYSTEM:WIRING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

060000 ENGINE AND ENGINE COOLING

Water Quality When Mixed With Engine Coolant

350000 EQUIPMENT

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

060000 ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the followin

060000 ENGINE AND ENGINE COOLING

280000 BACK OVER PREVENTION

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Als

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to d

160000 STRUCTURE

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding

160000 STRUCTURE

163200 STRUCTURE:INTERIOR PANELS:DOOR

980000 UNKNOWN OR OTHER

160000 STRUCTURE

980000 UNKNOWN OR OTHER

Customer Satisfaction Notification V51 Reprogram Powertrain Control Module

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Customer Satisfaction Notification V51 Reprogram Powertrain Control Module

350000 EQUIPMENT

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

060000 ENGINE AND ENGINE COOLING

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

103230 POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:FILTER/SCREEN

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

061700 ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaf

980000 UNKNOWN OR OTHER

060000 ENGINE (PWS)

060000 ENGINE AND ENGINE COOLING

980000 UNKNOWN OR OTHER

Water Leak From Overhead Console, A Pillar And Or Headliner. Sunroof Drain Tube Inspection.

162900 STRUCTURE:BODY:ROOF AND PILLARS

Water Leak From Overhead Console, A Pillar And Or Headliner. Sunroof Drain Tube Inspection.

980000 UNKNOWN OR OTHER

Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners. Customers may comment on the following:Rattle coming from sunroof.

162900 STRUCTURE:BODY:ROOF AND PILLARS

Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners. Customers may comment on the following:Rattle coming from sunroof.

060000 ENGINE AND ENGINE COOLING

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.

060000 ENGINE AND ENGINE COOLING

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.

110000 ELECTRICAL SYSTEM

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message

100000 POWER TRAIN

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message

100000 POWER TRAIN

Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders

100000 POWER TRAIN

Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usag

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not

030000 BRAKES (PWS)

PLATE - CLUTCH PRESSURE For 68RFE trans use selective fit pressure plates between the overdrive and reverse clutch packs and hence use all three 52119929A$, 52119930A$, 04799116A$ maintain clearance For 65RFE & 66RFE no selectives for this

030000 BRAKES (PWS)

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

061700 ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

060000 ENGINE AND ENGINE COOLING

221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)

222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. D)

356000 EQUIPMENT ADAPTIVE/MOBILITY

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacinga front seat AHR that has inadvertently deployed. Customers may comment on th

350000 EQUIPMENT

220000 SEATS

222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

220000 SEATS

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2012-2018 Dodge Durango (WD) and Select 2012-2018 Jeep Grand Cherokee (WK) (Rev. C)

222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

222300 SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

356000 EQUIPMENT ADAPTIVE/MOBILITY

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

350000 EQUIPMENT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

220000 SEATS

Warranty Bulletin D-20-10 (X88) Active Head Restraint - Select 2011-2018 Dodge Durango (WD and Select 2011-2018 Jeep Grand Cherokee (WK) (Rev. B)

350000 EQUIPMENT

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

220000 SEATS

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

356000 EQUIPMENT ADAPTIVE/MOBILITY

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

350000 EQUIPMENT

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

220000 SEATS

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

220000 SEATS

Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on t

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.

160000 STRUCTURE

162200 STRUCTURE:BODY:BUMPERS

(Revision A) Front Bumper Fascia is misaligned or popping out

160000 STRUCTURE

(Revision A) Front Bumper Fascia is misaligned or popping out

980000 UNKNOWN OR OTHER

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

116000 ELECTRICAL SYSTEM:IGNITION

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

060000 ENGINE (PWS)

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

110000 ELECTRICAL SYSTEM

No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle

273000 LANE DEPARTURE: BLIND SPOT DETECTION

Blind Spot Or Park Assist Warnings, False Activation

118530 ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:WARNING

Blind Spot Or Park Assist Warnings, False Activation

118430 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP

Blind Spot Or Park Assist Warnings, False Activation

350000 EQUIPMENT

Disinfectant Solution Recommended for COVID-19

160000 STRUCTURE

Disinfectant Solution Recommended for COVID-19

350000 EQUIPMENT

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are nece

110000 ELECTRICAL SYSTEM

070000 FUEL SYSTEM, GASOLINE

Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season

020000 SUSPENSION

Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the pa

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

130000 VISIBILITY

Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

350000 EQUIPMENT

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

350000 EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

130000 VISIBILITY

Authentic Mopar? Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar? Glass.

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not

Showing 100 of 300 bulletins.

NHTSA Safety Investigations, DODGE DURANGO

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Seat Belt Retraction

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate complaints alleging improper retraction of the front seat belts (driver or passenger) due to the plastic guide of the D-ring cracking in model year (MY) 2014 Jeep Grand Cherokee vehicles. The purpose of the i... nvestigation was to understand the scope, frequency and safety related consequence of the alleged defect. The subject condition occurs when the plastic material encapsulating the metal substructure of the front seat belt, B-pillar mounted D-ring cracks. The structural integrity of the D-ring remains intact; however, cracking of the plastic material pinches the webbing at the D-ring, thereby preventing it from properly retracting, and leaving the belt loose on the occupant. In addition to the detectability of the loose belt, the cracks in the plastic guide are also apparent by visual inspection, and many reports indicate the webbing can be manually fed back into the B-pillar/retractor to improve seat belt fit. ODI review of the available data has not identified any injuries attributable to this failure.In its November 6, 2019 response to ODI's September 8, 2019 information request letter, which was scoped to include MY 2013 to 2015 Grand Cherokee and Dodge Durango vehicles, FCA providedinformation (portions of which were submitted with a request for confidentiality) detailing several material and process changes involved in the production of the subject D-ring. Based on these changes, FCA sub-divided certain production periods into population groups representing different design levels of the D-ring. FCA's response also confirmed the same D-rings were used in Dodge Durango front seat belts. ODI notes that installation of seat belts during vehicle production involves highly controlled processes, in comparison to field service, which ensures all mechanical and electrical connections are properly secured.ODI analyzed complaints submitted directly to the agency and complaint data received from FCA. During this review, ODI identified elevated failure rates for Grand Cherokee and Durango vehicles produced from mid-June 2013 through July 2015 when compared to vehicles produced both prior to and after this period. Additionally, review of FCA warranty data indicated a similar pattern of elevated warranty claims in the suspect July 2013-July 2015 period. The primary factors for the failure rate differences appear to be a D-ring material change (from nylon to a Celcon plastic) starting in mid-June 2013 and a subsequent change (to a Delrin material) in August 2015, however other production changes occurred during the suspect period, as discussed in greater detail in FCA's November 2019 response. ODI's analysis of the various data sources showed vehicles produced in the suspect period experienced failure rates approximately 2 to 4 times higher, depending on the data source and production period evaluated. However the analysis also indicated a declining failure trend.Given the detectability of the condition, the failure frequency combined with a currently declining failure trend, and lack of injuries attributable to this condition despite significant time in service, ODI is closing this Preliminary Evaluation without further action. The closing of the investigation does not constitute a finding by NHTSA that a defect does not exist, and NHTSA will take further action if warranted by future circumstances.In the course of the investigation, FCA has informed the agency of its intention to offer an extended warranty for Grand Cherokee and Durango vehicles built during the suspect period. See the PE19-011 document repository at NHTSA.gov foRead more

PE, Closed , Model Year: 2014

Vehicle Rollaway

Basis – On December 16, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE16-014 to investigate 43 vehicle rollaway incidents with operators alleging they had shifted to Park and then exited the vehicle prior to the rollway incidents. These complaints involved multi... ple Fiat Chrysler Automobiles (FCA) model and model year vehicles that share a common electronic rotary shifter design. Of the 43 consumer complaints, 25 complaints alleged crashes, and eight complaints alleged at least one injury. Subject Vehicles – When NHTSA opened the investigation, the subject vehicles were model year (MY) 2013-2016 Ram 1500 vehicles and MY 2014-2016 Dodge Durango vehicles equipped with a rotary electronic shifter. However, NHTSA expanded the scope of the investigation to include subsequent model years of the same model vehicles when the Agency learned that those new model year vehicles use the same rotary shifter. Additionally, all subject vehicles manufactured by FCA are equipped with electronic rotary shifters supplied by Kostal Automotive. Reason for closing - During the course of this investigation, ODI did not find evidence that a vehicle-based design or manufacturing defect was the cause of vehicle rollaway incidents on the subject vehicles. Nevertheless, given the risk of a vehicle rollaway, FCA’s CSN actions provide automated vehicle securement when an operator attempts to exit the vehicle without successfully achieving a Park position with the rotary shifter mechanism. ODI closely monitored the subject vehicles on which the CSN actions implement a vehicle securement strategy and found that the CSN actions were effective in reducing the frequency of vehicle rollaway incidents in the subject vehicles. ODI analyzed the incidents when a CSN had been implemented and a rollaway still occurred, and ODI was unable to find an actionable defect that caused vehicle rollaway incidents. ODI found that the failure rates on subject vehicles that received a CSN remedy were similar to the failure rates on other vehicle populations and additionally had similar mechanisms as other vehicle populations such as slippery surfaces and various mechanical failures. Furthermore, as discussed above, after FCA’s release of the CSN actions, consumer complaints have decreased significantly. Given the absence of an identified safety defect based on available information and FCA’s customer satisfaction campaign which addresses the failure mode, further action is not warranted at this time. Accordingly, this Preliminary Evaluation is closed. However, the Agency reserves the right to take further action, if warranted.Please see the attached detailed closing summary for more information. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2014

Powered vehicle rollaway

The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are e... quipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.Read more

RQ, Closed , Model Year: 2011

Post 14V-391 Headliner Fires

In response to this investigation, Fiat Chrysler Automobiles (FCA) is conducting a recall to address headliner fires that occur post 14V-391.On December 22, 2015 FCA notified the Office of Defects Investigation (ODI) of safety recall 15V-879 to remedy potential headliner fires occurring in 389,252 m... odel year (MY) 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured from December 3, 2009 to September 1, 2012.Note this recall, which was scoped based on vehicle design level and field events, does not include all MY 2013 or any MY 2014 Durango and Grand Cherokee vehicles; ODI and FCA will continue to monitor the field experience for this population.ODI opened this investigation based on allegations of fires occurring in the headliner area after the remedy for recall 14V-391 had been conducted.Recall 14V-391 involved MY 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured by FCA from January 5, 2010 to December 11, 2013.The recall was influenced by ODI investigation EA14-001.During EA14-001, data provided by FCA indicated fires were caused by an electrical short in the vanity lamp wiring for either visor.Visors are mounted to the (metal) roof of the vehicle through the headliner with three screws. EA14-001 determined it was possible for the wiring to be pierced or abraded by one of the screws, or otherwise become electrically shorted either during initial vehicle assembly or subsequent headliner area repairs presenting a fire risk.Most of the fires occurred while the vehicle was being driven.The 14V-391 remedy consisted of installing a plastic guide way on each visor to route wiring away from the attachment screws and prevent electrical shorting.Additionally abrasion resistant tape was installed in key areas to protect the wiring integrity.In order to install the guide, the headliner had to be lowered and the existing visor and headliner wiring rerouted, a somewhat complex procedure that required sufficient service technician care and expertise.FCA modified the 14V-391 remedy multiple times to improve it.ODI has identified a total of 43 NHTSA complaints across affected vehicles indicating a fire occurring after the vehicle had been remedied under 14V-391.FCA reported 159 additional unique complaints of post-remedy fires. The fire events primarily occurred while driving however a few reported fires starting after the vehicle was parked. Ten customers incurred injuries including minor burns and smoke inhalation, no crashes were reported.According to FCA, the vehicles recalled under 15V-879 were manufactured with longer wiring connecting the visors to the main harness in the headliner.Field experience clearly shows these vehicles are experiencing more post 14V-391 fires, 189 out of 202 known incidents to date.Recall 15V-879 addresses any remaining risk of fire after the 14V-391 recall remedy is performed.The 15V-879 remedy installs new design level visor assemblies containing added wire sheathing, shortened wiring, revised wiring retainer and wiring loop relief.In addition, part of the metal structure (body in white) where the wiring is routed will be modified (removed) using a template to allow more clearance.The recall action initiated by the vehicle manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at SaferCar.gov under the following identification (ODI) numbers:10640524, 10653417, 10684130, 10691520, 10692710, 10703058, 10705802, 10711836, 10715282, 10717265, 10717266, 10723677, 10726438, 10733003, 10733598, 10735042, 10743410, 10744097, 10745129, 1Read more

EA, Closed , Model Year: 2011

Headliner Fires

On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactu... red between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s conRead more

PE, Closed , Model Year: 2011

Headliner Fires

The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun vis... Read more

RQ, Closed , Model Year: 2005

FUEL SPIT-BACK DURING REFUELING

IN ITS LETTER DATED JANUARY 6, 2009, CHRYSLER INFORMED THE AGENCY THAT IT WILL EXPAND THE SCOPE OF RECALL 05V-034 TO INCLUDE APPROXIMATELY 19,000 ADDITIONAL MY 2005 DODGE DURANGO VEHICLES BUILT FROM 10/13/04 THROUGH 11/30/04 (REFER TO RECALL 09V-003).DEALERS WILL INSPECT THE INLET CHECK VALVES AND R... Read more

EA, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI'S INVESTIGATION IDENTIFIED NO ISSUES IN THE DESIGN, MANUFACTURING PROCESS, OR QUALITY CONTROL PROCESS OF THE SIDE CURTAIN AIR BAGS USED IN THE DODGE DURANGO VEHICLES.THERE HAVE BEEN NO REPORTED FIELD INCIDENTS OF SIDE CURTAIN AIR BAG FAILURES SIMILAR TO THE FAILURES THAT OCCURRED DURING THE NHTS... Read more

PE, Closed , Model Year: 2006

SIDE CURTAIN AIR BAG FAILURE

ODI HAS UPGRADED THIS INVESTIGATION TO AN ENGINEERING ANALYSIS (EA07-003) TO CONTINUE ITS INVESTIGATION OF THE SUBJECT ISSUE.

EA, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE COVERED UNDER A PRIOR RECALL (RECALL 03V528) BY DAIMLER CHRYSLER (DCC) TO CORRECT A CRACKED CAPACITOR IN THE IP.DCC HAS NOW IDENTIFIED ANOTHER CONDITION THAT CAN CAUSE OVE... Read more

EA, Closed , Model Year: 2001

VEHICLE UNDER-SEAT FIRE

DAIMLERCHRYLSER CORPORATION (DCC) WILL RECALL 35,103 MY 2001-2003 DODGE DURANGO VEHICLES EQUIPPED WITH FRONT BENCH SEATS (RECALL # 06V339, SEE DEFECT REPORT FOR DETAILS).THE SUBJECT VEHICLES ARE EQUIPPED WITH EITHER FRONT BUCKET SEATS OR A 40-20-40 SPLIT FRONT BENCH SEAT.VEHICLES EQUIPPED WITH FRONT... Read more

RQ, Closed , Model Year: 2004

INSTRUMENT PANEL FIRES

THIS INVESTIGATION ORIGINATED FROM COMPLAINTS RECEIVED BY THE AGENCY REPORTING INSTRUMENT PANEL (IP) FIRES ON VEHICLES THAT WERE RECALLED(RECALL 03V528) BY DAIMLERCHRYSLER (DCC) TO CORRECT A DEFECT THAT CAUSED IP FIRES.THE RECALL CORRECTED A DEFECT CAUSED BY A CERTAIN CAPACITOR ON THE IP PRINTED CIR... Read more

PE, Closed , Model Year: 2001

FIRE UNDER THE DRIVER'S SEAT

ODI IS AWARE OF 10 REPORTS ALLEGING THAT A FIRE ORIGINATES UNDERNEATH THE DRIVER'S SEAT.SIX OF THEFIRES OCCURRED WHILE THE VEHICLE WAS PARKED WITH THE IGNITION SWITCH TURNED OFF (KEY NOT IN THE IGNITION).THE SUBJECT VEHICLES ARE EQUIPPED WITH MANUAL SEATS. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ... Read more

EA, Closed , Model Year: 2004

ENGINE STALL

ANALYSIS OF THE COMPLAINT, FIELD REPORT AND WARRANTY DATA SHOWS THAT THE MAJORITY OF STALLING INCIDENTS IN THE SUBJECT VEHICLES APPEAR TO BE RELATED TO THE ENGINE CALIBRATION CONCERNS THAT DAIMLERCHRYSLER ADDRESSED WITH SERVICE BULLETINS RELEASING REVISED PCM SOFTWARE.ANALYSIS OF THE COMPLAINTS AND ... Read more

PE, Closed , Model Year: 2004

ENGINE STALL

ON MAY 16, 2005,ODI OPENED PRELIMINARY EVALUATION PE05-027 TO INVESTIGATE COMPLAINTS OF ENGINE STALLING IN MODEL YEAR 2004-05 DODGE DURANGO SUVS AND RAM 1500 SERIES PICKUPS EQUIPPED WITH THE 5.7L V8 ENGINE.INFORMATION PROVIDED BY DAIMLERCHRYSLER DURING PE05-027 INDICATED THAT A LARGE PERCENTAGE OF T... Read more

PE, Closed , Model Year: 1998

FRONT SUSP. UPPER BALL JOINT FAILURE

IN JULY 2003, ODI OPENED PE03-032 BASED ON 4 CONSUMER COMPLAINTS ALLEGING SEPARATION OF AN UPPER BALL JOINT.COMPLAINTS ALLEGED AN UNEXPECTED COLLAPSE IN THE FRONT END AND IN SOME OCCASIONS THE BALL JOINT SEPARATION IS ALLEGED TO HAVE RESULTED IN THE WHEEL, BRAKE ROTOR, AND STEERING KNUCKLE SEPARATIN... Read more

PE, Closed , Model Year: 2000

STEERING WHEEL/SHAFT SPLINE ATTACHMENT

THIS PE WAS OPENED BASED ON ODI'S RECEIPT OF ONE COMPLAINT OF STEERING WHEEL SEPARATION ON THE SUBJECT VEHICLES.ALLEGEDLY (THAT IS, ACCORDING TO THE REPAIRING FACILITY'S SERVICE MANAGER) THE HUB NUT WAS NEVER INSTALLED ON THE SHAFT SPLINE.ALTHOUGH THE DRIVER LOST CONTROL OF THE VEHICLE, HE/SHE WAS A... Read more

DODGE DURANGO - All Years Overview

Complete safety history for the DODGE DURANGO across all model years (1997, 2023).

151 Total Recalls

19,365 Total Complaints

17 Investigations

947 Reported Crashes

500 Reported Fires

126 Reported Deaths

DODGE DURANGO - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	0	20	View
2025	0	12	View
2024	0	28	View
2023	2	50	View
2022	7	85	View
2021	8	273	View
2020	2	71	View
2019	4	207	View
2018	5	332	View
2017	2	306	View
2016	3	223	View
2015	4	667	View
2014	11	1,030	View
2013 (current)	11	905
2012	10	922	View
2011	8	1,186	View
2009	4	13	View
2008	2	127	View
2007	4	241	View
2006	10	1,039	View
2005	9	2,001	View
2004	9	1,421	View
2003	6	485	View
2002	6	556	View
2001	7	964	View
2000	4	1,471	View
1999	5	3,172	View
1998	6	1,553	View
1997	2	5	View

Other DODGE Models

Model	Recalls	Complaints
CARAVAN	213	14,304	View
GRAND CARAVAN	203	18,754	View
CHARGER	200	8,152	View
RAM	176	5,521	View
DAKOTA	153	9,250	View
CHALLENGER	102	2,357	View
STRATUS	94	3,621	View
RAM 3500	91	3,817	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2013 DODGE DURANGO

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2013 DODGE DURANGO

Safety Technology

Technical Service Bulletins, 2013 DODGE DURANGO

Most Affected Components

NHTSA Safety Investigations, DODGE DURANGO

DODGE DURANGO - All Years Overview

DODGE DURANGO - Year by Year

Other DODGE Models