2013 DODGE DURANGO Recalls, Complaints & Safety

ELECTRICAL SYSTEM

Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

Remedy: Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.

528,594 vehicles affected

SERVICE BRAKES

Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.

Remedy: Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.

646,394 vehicles affected

SERVICE BRAKES, HYDRAULIC:POWER ASSIST

646,394 vehicles affected

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.

Remedy: Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.

442,214 vehicles affected

INTERIOR LIGHTING

Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.

Remedy: Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.

389,252 vehicles affected

ELECTRICAL SYSTEM:WIRING

389,252 vehicles affected

ELECTRICAL SYSTEM

Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.

Remedy: Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.

339,525 vehicles affected

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.

Remedy: Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.

435,081 vehicles affected

ELECTRICAL SYSTEM:WIRING

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.

Remedy: Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.

653,562 vehicles affected

SERVICE BRAKES

Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.

Remedy: Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.

646,498 vehicles affected

SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

646,498 vehicles affected

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.

Remedy: Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.

18,780 vehicles affected

EQUIPMENT:OTHER:LABELS

Chrysler is recalling certain model year 2013 Durango vehicles manufactured April 27, 2012, through September 14, 2012. The vehicles may have been built with incorrect seating capacity information labels. The label might overstate the seating capacity. Therefore, these vehicles fail to comply with the requirements of FMVSS number 110 "Tire Selection and Rims."

Remedy: Chrysler will notify owners, and provide replacement labels free of charge. At the owner's option, they may take their vehicle to a Chrysler dealer for installation of the label. The service will be performed free of charge. The recall began on February 18, 2013. Owners may contact Chrysler at 1-800-247-9753.

734 vehicles affected

SEATS

734 vehicles affected

AIR BAGS

Chrysler is recalling certain model year 2013 Dodge Durango vehicles manufactured from April 11, 2012, through July 20, 2012. Some vehicles may have been built with the incorrect airbag occupant restraint control (ORC) module.

Remedy: Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The safety recall began on September 24, 2012. Owners may contact Chrysler at 1-800-853-1403.

1,449 vehicles affected

My vehicle was hit on passenger side at approximately 35 miles an hour and the airbags did not deploy. Vehicle is totaled from the wreck and I sustained injuries which need medical attention.

Crash 2 injured

My vehicle constantly stalls at idle or while stopped at a traffic light or stop sign. I was so bothersome is that the vehicle rolls back during these endeavors. It usually happens 3 or 4 times a day. I've taken in to the dealer for the recall they replaced the recall parts, but it still continues to stall. It's more frustrating when i'm at a stoplight and I have people behind me honking because the vehicle rolls back as it stalls.

The vehicle experiences sudden engine shutdown while driving. The engine completely turns off without warning. There are no warning lights, no check engine light, and no prior indication of failure. The exact component causing the failure is unknown at this time, but it appears to involve the engine and/or electrical system. The vehicle is available for inspection and has been taking to doge and nothing is being done yet. The vehicle shuts off while I am actively driving, causing immediate loss of power. This creates a dangerous situation because I lose acceleration and power steering while in traffic. I transport six children daily in this vehicle. Sudden engine shutdown while driving significantly increases the risk of a crash, especially in traffic or at higher speeds. This is a serious safety hazard for my family and others on the road. The dealership has not confirmed the cause. The vehicle has been taken in multiple times for service and diagnostics, and over $4,000 has been spent on repairs. However, the stalling issue continues and has not been resolved. The vehicle has been inspected by an authorized Dodge dealership service department multiple times. No manufacturer representative has inspected the vehicle yet. There were no warning lamps, no check engine light, and no dashboard messages prior to the engine shutting off. The shutdown occurs without any advance warning. The vehicle operates normally and then abruptly turns off.Given the sudden loss of power while driving and the risk of collision, I believe this may be a broader safety defect that could potentially affect other vehicles of the same model.

While driving the vehicle occasionally stalls without a check engine light or codes showing up

My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises and overheating issues, but they said there weren't any problems. I knew there were issues because my vehicle's temperature gauge would go high for no apparent reason. I've been consistent with oil changes and fixed recommendations of wear and tear.

The passenger side headlight lamp is not working due to something in the harness. I have owned 2 dodge durango suv's and both had problems with the passenger side headlamp. No power to the light the first one would come on if you wiggled the headlight harness. The one I have now has been checked and there is no power to the bulb. When I'm out driving around town I notice I am not the only dodge durango without a headlight I have seen so many with the same issue. I have seen other chrysler's and dodge vehicles diffrent make and models with a headlight blown out. I think they need to fix this its a harness problem not just a bulb replacement issue. I should not have to try and replace a wiring harness due to the defects I can clearly see with other vehicles having the same issues. This started about a year after I bought the vehicle. Bought brand new bulbs 2 times thinking it was just a bulb well its the harness. All fuses have been checked with a multimeter as well as the bulb outlet.

The contact owns a 2013 Dodge Durango. The contact was informed that the vehicle was serviced under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM), but the failure persisted. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the RPM fell to zero. In addition, the engine stalled. No warning lights were illuminated. The contact stated that the vehicle still functioned; however, the engine failed to operate as designed. The contact stated that the failure persisted. Occasionally, the contact was able to coast to the side of the roadway, and at other times the vehicle remained in the roadway. After several attempts, the vehicle restarted. The contact was able to continue driving; however, the failure occurred a short distance later. The vehicle was taken to the dealer, where it was diagnosed and determined that the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was unknown.

Odometer Fraud. The contact purchased a 2013 Dodge Durango. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 136,000. It was later discovered that the mileage on the Title was 168,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest randomly deployed well car was in park. All I did was sit in my seat. How was your safety or the safety of others put at risk? My safety was put at risk because now I have a sore neck and migraine from something meant to keep me safe but instead jeopardized my safety. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be calling as soon as they open. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Calling as soon as they open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings at all.

1 injured

I am unsure. The SUV is not pulling any codes when tested. I had two places run a diagnostic. Intermittently the SUV will stall at start up. The engine light will come on during this time. Once the Durango starts the light goes away. I was told this was a sign of a known recall issue for this vehicle.

Seat headrest popped out while driving. First it was the passanger seat and the driver seat followed. Part is broken and unable to be popped in.

The passenger seat head rest exploded without any impact to the vehicle. Fortunately, no one was sitting in the passenger seat at the time it exploded because it could have caused a head injury. After checking on the head rest, the plastic pin that kept it together broke.

My vehicle randomly stalled in the middle of the road (I was unaware of the recall, I was not notified of recall upon purchase of vehicle) when I was towed to shop they confirmed the issue was the fuel pump relay (I believe that is what it’s called that the recall is for) I was charged $700 for 2.5 mile tow and repair. After leaving the shop my vehicle began having other problems shortly after (within a month) my vehicle stopped accelerating like a normal vehicle would, it was harder to accelerate it seemed and then the noise.. it is like a knock or a grind? I was told I needed to replace my engine mount so I did… another $850 later and the noise is worse and it still doesn’t accelerate like it should and they are saying my transfer case needs replacing and that it will cost me 2k just for the parts. My car was in perfect condition before the relay failed.. no issues. So is it another recall or is it damage due to a recall I was never notified of?

The vehicle has no power at all even though the battery is strong.

Alternator over heated and stalled the vehicle without warning.

The head rest exploded out of no where - sounded like a gunshot while I was driving and pushed my whole head forward .

The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was restarted and operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The cause of the failure was not yet determined, and the vehicle was not repaired. The contact stated that the failure persisted and had become more frequent. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.

While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.

Fuel line disconnected from fuel rail, causing gasoline to flow onto engine while going 55 mph, stalling motor with resulting loss of power steering and power brakes.

While driving whether it be on the interstate going 70 mph or on a back road doing 30 mph the vehicle will completely lose power and the only way I can get power back before someone hits me in my rear end is to put it in neutral real fast then turn the key and start the vehicle back or if able to get to side of road and put it in park and start the vehicle back up

Please see attached, and advise if you need additional information. As you will see, I've tried to contact someone on multiple occasions in regards to this issue. And as of yet, I have had NO response.

Passenger headrest airbag deployed while car was stationary in garage. My daughter was hit sharply by deployed airbag. Has not yet been inspected, but is available for inspection. No warning this would happen.

The SUV has consistent problems with the water pump , thermostat and radiator. They have been changed and replaced more than 3 times in a year. Also the brakes are acting funny

2013 dodge durango started stalling and loosing power but noticed my keys in the ignition every time it moves or if touched it will shut off the car and vice versa. it happens randomly often times when i take a turn it shuts off in a middle of a driving action and could result in a accident. I did some research and notice the WIN module that in my durango and other Dodge vehicles have this same issue . to fix this issue seems the whole win module needs replacing. seems like a defect that can cause a accident.

See attached document for complaint.

Vehicle goes into low gear and locks up the traction control on its own. Without turning the knob to 4WD. The knob is in AWD when this happens. Usually you can put in neutral and turn the knob back and forth then let the car roll forward a little bit and the low gear and traction control will turn off, then you have to wait a little bit then put it in drive and continue. That is not a fix, and the last time it happened, it would not come out of low gear and I had to have it towed to the dealership. A week later they looked at it and it was not showing any codes, so they cannot fix anything. 3 days after I pick up car it does it again. Possible TCM is what technicians think but because no codes show up they won't fix anything. When this happens at a stop light and you start to move forward and it freezes up it is very unsafe.

The drivers headrest deployed without any impact, while sitting idly.

2012 Durango. While driving, Battery symbol appeared on dash. I immediately started to pull over , by the time i got to a safe area, there was smoke coming from under the hood. I opened it and saw smoke coming directly from the alternator. After the smoke dissipated, i tried to turn on the vehicle and it would not start. I towed the vehicle home, changed the alternator and the battery with new items from Autozone, and the vehicle still would not start. There were no codes popping up as well. Towed it to the dealership and it turned out that it fried the ECM. Why wouldnt there be a fuse or something to protect the computer from a surge off of the alternator. Well, the dealer changed out the computer and with intermittent issues afterwards, the car would not start all the time. thought the starter was going bad. Changed that and it was still having issues, not starting. took it back to the dealership. after the dealership replaced the starter (to verify that it wasnt the issue), it turns out the TIPM is partially burnt out. So the alternator broke both computers.

While driving on the highway last night, my husband smelled smoke and then his eyes began to burn. As he was about to pull over, a flame fell from the passenger sun visor! There was more smoke and fire as he pulled over. The car became engulfed in flames fairly quickly. Thankfully he was alone without other family members (or our dog) and he was able to get out safely. He had to stand on the side of the highway waiting for responders. It was towed and we are in the process of speaking with insurance and figuring out what to do next. Today we researched Dodge Durango car fire and came across the recall from 2014 which SPECIFICALLY said passenger sun visor fire hazard! Clearly that is exactly what happened. We have proof that we brought the vehicle to the dealership in 2014 to complete this recall. However it appears based on internet searches that this was still an issue even after recalls were performed. There were no warnings/messages prior to the failure.

Fire

The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was experiencing difficulty starting. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired at the contact's expense; however the failure reoccurred approximately two months later. The contact contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 140,000.

My vehicle tends to overheat quite often. The water pump I've had to change five times within the past 5 years The radiator and patch change up three times and the thermostat I've had to change out three times. There's also the transmission shifting gears issue and get stuck on low and I can't move the vehicle.

My 2013 Durango with 124,000 miles has a check engine light on, that indicates cylinder 4 miss fire. The Airpark Dodge service department where I purchased the vehicle has done a diagnostic evaluation and determined that the left cylinder head needs replacing. That falls within the X56 engine left cylinder head extended warranty for some VIN # vehicles, but not mine. The estimated repair is over $5000.00. I am told that the engine can cease up while driving, and that I should not be driving the vehicle. I think my vehicle should be included, especially since this X56 warranty extension has been out since 2014. How do I get this X56 warranty on my vehicle? And how do I get reimbursed for the cost of the repair?

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

1 injured

Red battery symbol lit up on the dashboard Noticed electrical burning smell. Stopped and turned car off. Checked around and under hood. Battery symbol went off so I drove short distance back home. Noticed loud whining noise, looked like the start of an electrical fire inside alternator and lots of smoke. Quickly turned car off. My alternator part number matches alternators that are part of a T36 recall involving defective alternators, but for some reason my VIN is not included in the “VIN range” even though my year make and model is. It is the same defective part, which failed, and could cause damage to other parts. The alternator and whatever parts that were damaged should be covered under the recall. This part almost caused my car to catch on fire. Luckily I was home. But what if I was on the road in traffic with my kids in the car.

The engine in my vehicle stalls without warning while driving, which poses a significant safety risk, particularly on busy roadways where it could lead to accidents, endangering both myself and other drivers. The issue has been reproduced and confirmed in the past by a certified Dodge dealership auto shop, and the vehicle is available for inspection upon request. However, the vehicle or its components have not been inspected by the manufacturer, police, or insurance representatives. Before the engine stalls, the electronic throttle control lamp flashes, the vehicle gives a noticeable jerk, and then the engine shuts down. This problem occurs at any speed but has not happened when the vehicle is at a full stop.

The Durango showed no signs of a check engine light prior to. I called out a professional (AAA) to see what was going on and he said the there is no fuel going from the tank to crank the car. As if I was out of gas. I just had the recall serviced in 2023 I believe. It has not been long ago at all. I get my vehicle serviced regularly. I had my children, nieces, nephew, mother, & sister in law with me stranded because of this.