2017 CHRYSLER PACIFICA PLUG-IN HYBRID
6 recalls, 127 complaints
24V536000 Jul 18, 2024
HYBRID PROPULSION SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs ... Read more
22V077000 Feb 11, 2022
HYBRID PROPULSION SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Consequence
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repair... Read more
20V334000 Jun 9, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be repl... Read more
18V740000 Oct 19, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence
The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy
FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this r... Read more
17V375000 Jun 13, 2017
EQUIPMENT:OTHER:LABELS
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles ... Read more
Consequence
The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
17V371000 Jun 9, 2017
HYBRID PROPULSION SYSTEM: INVERTER
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Consequence
A vehicle that suddenly cannot be driven, increases the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-8... Read more
Complaint Statistics
127 total complaints
2 crashes 6 fires 8 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 27 |
| HYBRID PROPULSION SYSTEM | 17 |
| ENGINE | 16 |
| FUEL/PROPULSION SYSTEM | 16 |
| POWER TRAIN | 15 |
| UNKNOWN OR OTHER | 10 |
| STEERING | 6 |
| SERVICE BRAKES | 6 |
| VISIBILITY/WIPER | 1 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 1 |
FUEL SYSTEM, GASOLINE
Sep 20, 2024
Incident date: Jul 24, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated t... Read more
UNKNOWN OR OTHER
Sep 20, 2024
Incident date: Jul 24, 2024
Main digital display behind the steering wheel didn’t turn on. I had to drive home for one hour with no information on speed, range, cameras, proximity sensors, etc.
VEHICLE SPEED CONTROL
May 22, 2024
Incident date: May 10, 2024
The contact owns a 2019 Acura MDX. The contact stated that while his wife was traveling on Interstate 75 and driving 85 MPH, the vehicle independently slowed down, failed to accelerate, and shut off. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable ... Read more
BACK OVER PREVENTION: WARNINGS
Dec 2, 2023
Incident date: Dec 2, 2023
On July 1st, 2023, I purchased a 2024 Chevrolet Silverado 2500 from Orielly Chevrolet in Tucson, Arizona. On July 2nd, 2023, an error message popped up on the dash, “Park Assist Blocked See Owner’s Manual”. It continued to happen on and off til this very day. The dealership "attempted" to fix ... Read more
ENGINE
Dec 2, 2023
Incident date: Dec 2, 2023
On July 1st, 2023, I purchased a 2024 Chevrolet Silverado 2500 from Orielly Chevrolet in Tucson, Arizona. On July 2nd, 2023, an error message popped up on the dash, “Park Assist Blocked See Owner’s Manual”. It continued to happen on and off til this very day. The dealership "attempted" to fix ... Read more
SERVICE BRAKES
Dec 2, 2023
Incident date: Dec 2, 2023
I’ve always had issues with my breaks since I purchased my car. Today when I tried to turn on my car I received a message stating breaking power low. I did not have that issue last night nor had I seen it before. My car will not start
EXTERIOR LIGHTING
Nov 2, 2023
Incident date: Nov 1, 2023
My 2015 Acura RDX has such dim headlights, that I feel that it is not safe to drive at night. The headlights have gotten so dim that I can't even tell if they are on, unless I drive by a building and see the lights in the reflection. The only way I can drive safely is to have my high beam headlights... Read more
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Nov 2, 2023
Incident date: Nov 1, 2023
The contact owns a 2020 Ford Escape. The contact stated that while entering the vehicle through the driver’s side front door, he heard a popping sound. The contact stated inspected the door and became aware that the door weld was fractured and had punched a hole into the door frame. The vehicle wa... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 5, 2023
Incident date: Apr 28, 2023
I was driving 50 mph on 28 E in Pineville, Louisiana when I heard what sound like a gunshot. I pulled over and realized my sunroof exploded.
STEERING
May 23, 2023
Incident date: Apr 27, 2023
While navigating a corner, suddenly vehicle became difficult to steer, numerous warnings became came active on dashboard for Steering Assist Failure, AdvanceTrac Failure, Hill Start Assist Failure. A collision into a ditch was narrowly avoided.
UNKNOWN OR OTHER
May 16, 2023
Incident date: Feb 4, 2023
I was shutting the door and my hand was still in the door way. Sensor failed and closed my hand into the door and latched. I had to press the open door button to get it to release my finer. I had to go to ER and orthopedic doctor, resulting in a break in two parts of my finger. If it would have been... Read more
1 injured
VISIBILITY:WINDSHIELD
Apr 17, 2023
Incident date: Apr 14, 2023
The contact owns a 2023 Honda HR-V. The contact stated while in stop and go traffic there was an abnormal explosion heard. The contact pulled over on the side of the road and noticed that the rear windshield had shattered without impact. The vehicle was taken to the dealer, but no assistance was pro... Read more
SERVICE BRAKES
Jan 12, 2023
Incident date: Dec 15, 2022
Hi I bought car Nissan maxima 2011 transmission not working well when I driving I stopped at the traffic after that car does not move forward
POWER TRAIN
Jan 12, 2023
Incident date: Dec 15, 2022
Hi I bought car Nissan maxima 2011 transmission not working well when I driving I stopped at the traffic after that car does not move forward
ELECTRICAL SYSTEM
Dec 11, 2022
Incident date: Nov 23, 2022
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and... Read more
Fire
2 injured
FUEL/PROPULSION SYSTEM
Dec 11, 2022
Incident date: Nov 23, 2022
We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and... Read more
Fire
2 injured
POWER TRAIN
Nov 30, 2022
Incident date: Nov 2, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The... Read more
HYBRID PROPULSION SYSTEM
Nov 30, 2022
Incident date: Nov 2, 2022
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 MPH, the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The... Read more
ENGINE
Nov 14, 2022
Incident date: Oct 7, 2022
We recently took our Hybrid Chrysler Pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13.5 degrees). The ele... Read more
POWER TRAIN
Nov 14, 2022
Incident date: Oct 7, 2022
We recently took our Hybrid Chrysler Pacifica to the dealer and they mentioned that there are multiple engine and transmission mounts that need to be replaced in addition to the entire transmission. I reported to them over the years that the vehicle stutters up steep hills (>13.5 degrees). The ele... Read more
ELECTRICAL SYSTEM
Sep 27, 2022
Incident date: Aug 1, 2021
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that after starting the vehicle, the parking brake inadvertently engaged and the passenger's and driver's side rear sliding doors were unable to unlock. The contact disconnected the battery to correct the failure. The vehicle was n... Read more
HYBRID PROPULSION SYSTEM
Sep 22, 2022
Incident date: Mar 1, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. ... Read more
ELECTRICAL SYSTEM
Sep 2, 2022
Incident date: Sep 2, 2022
Risk of Fire and no information forthcoming as to remedy. Recall was first advised in February. If the vehicle is defective then it either needs to be fixed or bought back by the manufacturer. If it isn’t then retract the recall. Do something.
UNKNOWN OR OTHER
Aug 31, 2022
Incident date: Feb 14, 2022
Recall over 6 months without resolution leaves the vehicle unusable under the conditions it was sold by manufacturer. The inability to use a plug-in hybrid as a plug-in hybrid renders it not functional for the short daily drive with the electric motor.
ELECTRICAL SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve... Read more
FUEL/PROPULSION SYSTEM
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve... Read more
POWER TRAIN
Aug 25, 2022
Incident date: Feb 11, 2022
Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve... Read more
FUEL/PROPULSION SYSTEM
Aug 15, 2022
Incident date: Aug 15, 2022
PHEV Fire risk recall has not been completed in a timely manner. Vehicle is potentially unsafe, Stellantis does not appear to understand the underlying problem or the risk to the consumer. Is our family and home at risk from a fire? When will this be remedied? It's been over 6 months and have had on... Read more
HYBRID PROPULSION SYSTEM
Aug 11, 2022
Incident date: Feb 11, 2022
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. ... Read more
HYBRID PROPULSION SYSTEM
Aug 8, 2022
Incident date: Apr 21, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exc... Read more
ELECTRICAL SYSTEM
Aug 8, 2022
Incident date: Feb 14, 2022
I received a letter from Chrysler instructing not to charge Pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my ... Read more
UNKNOWN OR OTHER
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
ELECTRICAL SYSTEM
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
FUEL/PROPULSION SYSTEM
Aug 3, 2022
Incident date: Feb 18, 2022
Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!
ELECTRICAL SYSTEM
Aug 1, 2022
Incident date: Feb 11, 2022
Fire recall is over 6 months old. No word on a fix from Chrysler. I can't charge or park near house due to possible fire from battery. Fix it or buy the car back! The vehicle is a plug in hybrid. Before the recall we would charge every day and fill up the tank every 2-3 months. Now we fill eve... Read more
HYBRID PROPULSION SYSTEM
Jul 27, 2022
Incident date: Jul 27, 2022
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasona... Read more
ELECTRICAL SYSTEM
Jul 26, 2022
Incident date: May 6, 2022
My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of t... Read more
ENGINE
Jul 26, 2022
Incident date: May 6, 2022
My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of t... Read more
ELECTRICAL SYSTEM
Jul 25, 2022
Incident date: Feb 15, 2022
My vehicle has had an open recall since February for a fire risk with the battery. It is now late July, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the... Read more
FUEL/PROPULSION SYSTEM
Jul 22, 2022
Incident date: Feb 11, 2022
Received notice about the Z11 recall for potential fire risk earlier this year. It's been over 5 months since the initial recall notice, and Chrysler/Stellantis has not issued any further communication. Vehicle cannot be operated as intended without a solution from the manufacturer. We've waited wel... Read more
ELECTRICAL SYSTEM
Jul 19, 2022
Incident date: Feb 11, 2022
Manufacturer has failed to remedy Mfg Recall Z11, NHTSA Recall 22V-077 in a timely manner. Recall letters were issued February 11, 2022 and no remedy is as yet available. This recall prohibits customers from charging the vehicle at the risk of fire, which in turn results in extremely poor mileage... Read more
ENGINE
Jul 15, 2022
Incident date: Jul 15, 2022
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hop... Read more
ELECTRICAL SYSTEM
Jul 15, 2022
Incident date: Jul 15, 2022
The recall for the vehicle catching fire was issued 22 weeks ago and there is still no remedy. The only option Chrysler is offering is for us to pay over 3 grand a month for a rental and to submit for possible reimbursement each month. I cannot pay over $3,000 a month for a rental vehicle in the hop... Read more
FUEL/PROPULSION SYSTEM
Jul 14, 2022
Incident date: Jul 14, 2022
We own a 2018 Chrysler Pacifica Hybrid. The VIN was included in NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, AFTER 5 months, the part to do the recall repair is not yet available. The manufacturer had exceeded a reasonable amount of time for the recall repair. We have not exp... Read more
HYBRID PROPULSION SYSTEM
Jul 11, 2022
Incident date: Feb 11, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the reca... Read more
FUEL/PROPULSION SYSTEM
Jul 6, 2022
Incident date: Feb 17, 2022
The Z11 recall is not being handled in a timely manner, and Chrysler is not being forthcoming with a solution.
HYBRID PROPULSION SYSTEM
Jun 27, 2022
Incident date: Feb 1, 2022
The contact owns a 2017 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available... Read more
ELECTRICAL SYSTEM
Jun 22, 2022
Incident date: Mar 1, 2022
Recall has no solution after months of waiting. I have warnings on dash to service charging system. This is not a fix for the problem. I do not feel safe driving this without the repair. The car has under 18,000 miles on it. I need this bought back by Chrysler so I can get a car that works.
UNKNOWN OR OTHER
Jun 21, 2022
Incident date: Jun 21, 2022
This is a complaint that NHTSA recall number 22V-077, opened February 11, 2022, is taking too long to resolve. It is currently June 21, 2022, over 4 months after this recall was issued, and there is still no resolution from the manufacturer. The prohibitions stated in the recall to not park the vehi... Read more
ELECTRICAL SYSTEM
Jun 16, 2022
Incident date: Jun 6, 2022
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA Campaign Number: 19V348000 (Electrical System) however, the VIN was not included. The contact then receive... Read more
Showing 50 of 127 complaints.
CHRYSLER PACIFICA PLUG-IN HYBRID - All Years Overview
Complete safety history for the CHRYSLER PACIFICA PLUG-IN HYBRID across all model years (2017, 2026).
19
Total Recalls
1,076
Total Complaints
0
Investigations
30
Reported Crashes
34
Reported Fires
0
Reported Deaths
CHRYSLER PACIFICA PLUG-IN HYBRID - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.