2020 CHRYSLER PACIFICA PLUG-IN HYBRID

2 recalls — 107 complaints

HYBRID PROPULSION SYSTEM

Defect Description

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Consequence

A vehicle fire increases the risk of injury.

Remedy

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs ... Read more

3,606 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

Defect Description

Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

Consequence

A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Remedy

FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be repl... Read more

23,079 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

Complaint Statistics

107 total complaints 6 crashes 1 fires 6 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	18
ENGINE	17
POWER TRAIN	13
SERVICE BRAKES	9
FUEL/PROPULSION SYSTEM	9
UNKNOWN OR OTHER	8
AIR BAGS	5
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	5
STEERING	5
VEHICLE SPEED CONTROL	4

Incident date: Mar 13, 2024

The contact owned a 2018 GMC Terrain. The contact stated that while driving and nearly coming to a complete stop in the right lane, another vehicle driving approximately 40-50 MPH crashed into the rear of the vehicle, causing the contact to hit her face against the steering wheel, and the contact be... Read more

Crash 1 injured

Incident date: Mar 13, 2024

Crash 1 injured

Incident date: Mar 16, 2025

The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle, there was a loud clanking sound coming from the engine compartment. The check engine warning light was illuminated. The contact stated that while driving at an undisclosed speed, the failure recurred with th... Read more

Incident date: Feb 9, 2025

Whining noise from engine or powertrain, seems to have lost some power

Incident date: Jan 11, 2025

The contact owns a 2020 Ford F-250. The contact stated that while stopped in the driveway, the vehicle shut off and failed to restart. The hill assist, traction control, brake, fuel empty, and the engine overheating warning lights were illuminated. The vehicle went into battery-saving mode. The loca... Read more

Incident date: Dec 9, 2024

The Car started to emit Smoke while Driving on highway. All the feature indicate that the issue is purely related to the recall but the Hyndai took in the vehicle and gave me a decision that the engine failure is not related to recall. Said that the recall has been completed.

Fire

Incident date: Aug 22, 2024

The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve ha... Read more

Incident date: Aug 28, 2024

My 2021 Mercedes Benz GLE 350 got AC Conditioning Leak problem (blow hot air) , which could lead to a short circuit and even risk a fire. I checked with NHTSA recall history with this model, and found out 2020 and 2021 models had recall last year with AC issue, but my Vehicle was not included in 202... Read more

Incident date: Sep 6, 2024

Headlights flicker at night. GM is saying there is no fix and no ETA. It happens periodically when headlights are on. Not a one time issue

Incident date: Sep 6, 2024

My fuel pump was causing some engine stalling and poor acceleration. It did not cause a breakdown but it could lead to flow disruptions of fuel, leading to potential breakdowns and costly repairs if not addressed promptly.

Incident date: Sep 6, 2024

After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.

Incident date: Aug 3, 2024

Had a car accident and none of air bags deployed. Car rolled over several times and hit a ditch and property sign

Crash 1 injured

Incident date: Aug 3, 2024

Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the ... Read more

Incident date: Jul 26, 2024

Radio screen will go blank randomly after turning the truck off the I can here the radio but can not see any screen. After turning the radio of an exiting the truck radio still plays all of the sudden the radio will go off and restarting the truck radio is working again .At any random time the radio... Read more

Incident date: Jul 21, 2024

Possible ABS malfunctioningg/ sensitivity. This is the 3rd incident that occurred and I had this vehicle for less than a month. ABS kicks in while slowing down to stop at a stop sign; the car/ steering wheel shakes vigorously. It disengage my brakes causing the vehicle to take a longer distance to s... Read more

Incident date: Jul 21, 2024

Radio, Amplifier, side mirrors and seat motor and catalytic converter, etc.

Incident date: Jul 14, 2024

The 540d has swirl flaps on the intake manifold to regulate air intake so it adjusts how much air the intake manifold feeds the engine. There's an actuator motor that connects to the swirl flap shaft that connects via a plastic linkage. When the linkage breaks, the flaps are no longer controlled b... Read more

Incident date: Jul 8, 2024

getting a "front left safety restraint fault" warning when moving the driver seat...is a known issue in tesla forums where the seat wiring harness is not secured properly and either a wire is crimped by the seat mechanicals or a wiring harness is pulled loose...

Incident date: Jul 8, 2024

While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. Th... Read more

Incident date: Jul 8, 2024

Incident date: Jun 24, 2024

The contact owns a 2013 Chrysler 300. The contact stated that driving on multiple occasions while driving at various speeds, the infotainment panel went black and did not work as intended. Additionally, the contact stated that the message “Wrong Gear/Change Gear” was displayed. The contact state... Read more

Incident date: Jun 24, 2024

Incident date: Mar 4, 2024

I have been stuck on the road twice due to the engine stalling and the car just does not accelerate. This last time I was stuck in between 2 lanes and could not get the car to start. I was in danger with my daughters. I was able to get the car towed to the dealer and they are saying it is not the re... Read more

Incident date: Feb 15, 2024

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.... Read more

Incident date: Nov 2, 2023

Tesla does not provide power to the Aux pin on the standard 7 pin connector for towing. This means that the vehicle will not keep a 12V battery on a trailer charged up at all times. In case of a breakaway situation, there will be no power to the brakes and thus the trailer will not stop safely. Tes... Read more

Incident date: Dec 7, 2023

While driving the headrest exploded into the back of my head. It felt like someone had just punched me in the back of the head. This happened yesterday, and I have not yet had it inspected by anyone.

1 injured

Incident date: Aug 2, 2023

- What component or system failed or malfunctioned, and is it available for inspection upon request? NHTSA Recall ID: 23V445, Fuel Pump Delivery Module How was your safety or the safety of others put at risk? Vehicle at risk to lose drive power, increasing the chance of crashing while operati... Read more

Incident date: Sep 10, 2023

Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow tr... Read more

Incident date: Sep 10, 2023

The failed component is the cruise control. It is available for inspection. Unknowingly, the speed increased by 10 miles an hour, without touching any buttons or controls on the steering wheel. With cruise control on, the driver might be not as engaged with the automobile, as if there was no cruise ... Read more

Incident date: Sep 10, 2023

The passenger safety restraint system fault message pops up when driving normally. The diagnostic came up to replace the whole airbag after communicating with service center.

Incident date: Aug 3, 2023

Twice now the A/C has quit, and a short time later the Hybrid battery severely overheats and the van shuts down. This happens at highway speeds, and the vehicle loses power and shuts down. This is dangerous to have a sudden shutdown at 75 MPH. When driving in hot weather for a couple hours, the ele... Read more

Incident date: Aug 3, 2023

My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing s... Read more

Incident date: Aug 3, 2023

Incident date: Aug 16, 2023

The contact owns a 2022 Genesis GV80. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The deale... Read more

Incident date: Jun 2, 2023

Engine cranks without starting. Could be related to recall done up to 2013 on Fuel pump relays. This has been ongoing for months.

Incident date: Jun 2, 2023

The contact owns a 2020 Nissan Sentra. The contact stated that while driving at an undisclosed speed, the vehicle sporadically braked. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact to replace the battery. The battery was ... Read more

Incident date: Jul 9, 2023

I purchased 2017 Chrysler Pacifica in 2021, I started having issues my vehicle after my 30 day warranty expired it seemed on and off at times now more noticealbe the START/STOP feature failed to work properly. The vehicle stalled when the brake pedal was released I had to restart the vehicle. The co... Read more

Incident date: Jul 6, 2023

While opening and closing left front door (driver door) making a popping noise which is now making it difficult to close and open the door. This opposes a safety if I’m not able to open my door when needed. This has started a few days ago so I have not contacted dealership and confirmed with them ... Read more

Incident date: Jul 6, 2023

On [XXX], I was driving to a hair appointment and was getting over to the far right lane. Traffic was stop and go and as I merged into the far right lane, the car flashed an “engine off” red light warning and had the words “put in N.” I quickly realized that the car had died on me. I tried t... Read more

Incident date: Jun 23, 2023

I bought a vehicle from Carvana 11/2021 with not quite 59k on it. On 6/21/2023, with 77K miles, my car had a catastrophic engine failure. I was driving my grandchildren ages, 3-12 years of age home. Safety was definitely at risk with speeds of 70 freeway were completed right before engine stopping. ... Read more

Incident date: Jun 23, 2023

Steering wheel sticks. Started right after I get to 5k miles When I’m driving straight if I turn the steering to right it sticks for a very short amount of time. But happens all the time either at lower speeds or high speed

Incident date: May 31, 2023

When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everythi... Read more

Incident date: May 31, 2023

The contact's business owns a 2019 Chevrolet Silverado 1500. The contact stated that while an employee was driving approximately 60 MPH, there was an abnormal sound detected. The engine cooler warning light was illuminated. The contact pulled over and drove about five more miles. The vehicle was tow... Read more

Incident date: May 31, 2023

I bought a 2011 MB S400 last year. Everything was good till 3 months ago. I smelled a very bad gas leak one day and it gets worse after I fuel my thank. Nobody wants to seat my car after I buy a gas. I realized there is a gas on my driveway under my passenger seat. When I googled it, there is a reca... Read more

Incident date: Feb 24, 2023

Hard braked to stop from hitting object in road, abs and tcs light came on. Abs module and hcu need to be replaced, but hcu is on backorder and currently people are reporting 12 months plus to obtain it, and I need to meet fmcsa requirements with no part availability.

Incident date: Feb 24, 2023

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of tim... Read more

Incident date: May 25, 2023

This particular model of vehicle has a well-known and documented failure of the PCV valve (Crankcase). This has not been identified by NHTSA to date. This should be considered for a recall due to the high incident rate of the P052E error code (valve failure) as this causes reduced emission control a... Read more

Incident date: Apr 24, 2023

Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and th... Read more

Incident date: Apr 24, 2023

Incident date: Jan 25, 2023

Cruise control does not maintain a steady speed and constantly fluctuates 10+- miles an hour! The dealer refuses to fix and says they cannot reproduce the symptom. I used a tracker and saw the dealer drive it around the block, never attempting to put it on the freeway.

Showing 50 of 107 complaints.

CHRYSLER PACIFICA PLUG-IN HYBRID — All Years Overview

Complete safety history for the CHRYSLER PACIFICA PLUG-IN HYBRID across all model years (2017–2025).

18 Total Recalls

1,074 Total Complaints

0 Investigations

24 Reported Crashes

34 Reported Fires

0 Reported Deaths

CHRYSLER PACIFICA PLUG-IN HYBRID — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	0	View
2024	0	48	View
2023	0	76	View
2022	0	218	View
2021	1	40	View
2020 (current)	2	107
2019	2	83	View
2018	6	375	View
2017	6	127	View

Other CHRYSLER Models

Model	Recalls	Complaints
TOWN AND COUNTRY	209	19,029	View
PACIFICA	150	10,200	View
SEBRING	114	4,101	View
300	112	6,460	View
VOYAGER	82	320	View
CIRRUS	53	1,232	View
LEBARON	48	837	View
200	47	6,930	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2020 CHRYSLER PACIFICA PLUG-IN HYBRID

Complaint Statistics

Top Reported Components

CHRYSLER PACIFICA PLUG-IN HYBRID — All Years Overview

CHRYSLER PACIFICA PLUG-IN HYBRID — Year by Year

Other CHRYSLER Models