Complaint Statistics
218 total complaints
4 crashes
Top Reported Components
| Component | Complaints |
|---|
| POWER TRAIN | 55 |
| ENGINE | 53 |
| ELECTRICAL SYSTEM | 40 |
| UNKNOWN OR OTHER | 22 |
| FUEL/PROPULSION SYSTEM | 21 |
| VEHICLE SPEED CONTROL | 10 |
| HYBRID PROPULSION SYSTEM | 6 |
| SERVICE BRAKES | 3 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
Incident date: Jun 5, 2025
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 65 MPH, the message "Vehicle was Shutting Down" and a "Red Turtle" symbol was displayed. The contact stated that the engine was running but gradually lost motive power and stalled. The vehicle was t
... urned off and restarted. The contact had driven the vehicle to a local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent but recurring. The contact stated that recently when the warning light illuminated, the vehicle shut off. The contact had taken the vehicle three times to the same dealer however, the vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that a case manager would call back and provided a case number. The failure mileage was 28,620.Read more
Incident date: Mar 22, 2025
Both of my sliding doors suddenly stop working. Electrical malfunction, locking mechanism not working, door not locking in place.
Incident date: Mar 22, 2025
Both of my sliding doors suddenly stop working. Electrical malfunction, locking mechanism not working, door not locking in place.
Incident date: Jan 17, 2025
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at undisclosed speeds, the transmission unexpectedly downshifted, with the image of a turtle displayed, and the message "Vehicle Speed May Be Limited" was displayed. The contact pulled over and waited for several
... minutes before restarting the vehicle. The vehicle was taken to two dealers to be diagnosed; however, the contact was not provided the diagnostic results by the dealers. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Action Number: PE22008 (Power Train); for which an investigation was launched by the NHTSA to address the failure. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 37,000.Read more
Incident date: Dec 14, 2024
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and g
... radually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.Read more
Incident date: Dec 14, 2024
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and g
... radually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.Read more
Incident date: Dec 14, 2024
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in Hybrid Mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and g
... radually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.Read more
Incident date: Jan 11, 2025
this weekend my wife was driving my kids home from out of town and was on the highway when she got a warning that said "Stop Safely, Vehicle will shut off soon". we were able to get home and I scheduled the van to be looked at by the dealership. today the dealership was able to look at the van and t
... old me that the code while stored as no longer showing as active and that they could not help me. they told me the best thing for me to do was to continue driving and bring it back when the warning comes back, or the vehicle does completely lose power. I tried to explain to them my understanding of the situation, that there were issues with vans stopping unexpectedly and suddenly in a way that was unsafe. the recall (03A/NHTSA 23V-010) was not a fix to the underlying issue but merely provided ample warning to safely get the van off the road. I feel like the instructions I was given are a direct disregard for the recall in place. basically ignoring the warning that was put in place and asking me to continue driving until the event that triggered the recall happens anyway. This all seems to be confirmed by the NHTSA investigation that was started February of last year (Investigation: RQ24004 ) that confirms that the solution to the recall did nothing to stop the event, but only provided a better warning.Read more
Incident date: Dec 3, 2024
While driving on the interstate in heavy traffic car displayed "Stop Safely - Vehicle will shut off soon" power was reduced and van started slowing down. Turning the vehicle off and on again cleared the problem. Dealer installed a software update and informed us the issue was corrected. Problem pe
... rsists, happened again at interstate speeds in traffic. Vehicle is now again in the shop for diagnosis.Read more
Incident date: Dec 3, 2024
While driving on the interstate in heavy traffic car displayed "Stop Safely - Vehicle will shut off soon" power was reduced and van started slowing down. Turning the vehicle off and on again cleared the problem. Dealer installed a software update and informed us the issue was corrected. Problem pe
... rsists, happened again at interstate speeds in traffic. Vehicle is now again in the shop for diagnosis.Read more
Incident date: Dec 3, 2024
While driving on the interstate in heavy traffic car displayed "Stop Safely - Vehicle will shut off soon" power was reduced and van started slowing down. Turning the vehicle off and on again cleared the problem. Dealer installed a software update and informed us the issue was corrected. Problem pe
... rsists, happened again at interstate speeds in traffic. Vehicle is now again in the shop for diagnosis.Read more
Incident date: Dec 29, 2024
Within a 48 hour period, the vehicle twice displayed "Stop Safely Vehicle Will Shut Off Soon" and immediately lost engine power at highway speeds when driving with my two young children in the car. Narrowly escaped major accidents while trying to pull over to side of road. Car is at dealer now and
... they suspect transmission problem.Read more
Incident date: Dec 22, 2024
Driving on the freeway going roughly 70 MPH, on electrical power, and several instances (XXX, XXX, XXX, XXX, XXX) the dashboard displayed 'Stop Safely, Vehicle will Shut Off Soon' with a red turtle icon, also known as Limp Mode. In all instances we were able to safely maneuver over to the shoulder,
... turn off the engine for 1-2 minutes, and turn the vehicle back on. In most instances, the Check Engine light remained for a period of time (sometimes just a few hours, others a day). I have taken the vehicle in to 2 separate Chrysler dealerships. The first at CDJR of Los Angeles, who sent a STAR team and was unable to diagnose/replicate the issue, so they claim the issue had been solved. The second at CDJR of LAX where they replaced the Power Inverter Module (and also tightened a loose nut, which was another safety concern). Since both of those visits, the issue has persisted, including the loose nut which made a clunk sound every time when accelerating. This is a serious safety concern. I have spoken with Stelantis, and they refuse to take responsibility to resolve the issue. They only provide the robotic response that 'since the dealer cannot replicate the issue, they cannot do anything.' Complete [XXX]. The dealer has acknowledge error code P0843 in my vehicle, but currently it is not 'active', whatever that means. This is a serious problem that needs to be fixed! This is a good vehicle when it works. I love the PHEV that after 2 years, I only have 16k miles, and most of my miles, as my daily driver, are on electric power. But the issue with this error are severe. Chrysler was aware that there were cars stopping without prior notification, so their solution was updating the software so the system would have these notifications to alert the driver. What baloney! That does fix the issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 22, 2024
Driving on the freeway going roughly 70 MPH, on electrical power, and several instances (XXX, XXX, XXX, XXX, XXX) the dashboard displayed 'Stop Safely, Vehicle will Shut Off Soon' with a red turtle icon, also known as Limp Mode. In all instances we were able to safely maneuver over to the shoulder,
... turn off the engine for 1-2 minutes, and turn the vehicle back on. In most instances, the Check Engine light remained for a period of time (sometimes just a few hours, others a day). I have taken the vehicle in to 2 separate Chrysler dealerships. The first at CDJR of Los Angeles, who sent a STAR team and was unable to diagnose/replicate the issue, so they claim the issue had been solved. The second at CDJR of LAX where they replaced the Power Inverter Module (and also tightened a loose nut, which was another safety concern). Since both of those visits, the issue has persisted, including the loose nut which made a clunk sound every time when accelerating. This is a serious safety concern. I have spoken with Stelantis, and they refuse to take responsibility to resolve the issue. They only provide the robotic response that 'since the dealer cannot replicate the issue, they cannot do anything.' Complete [XXX]. The dealer has acknowledge error code P0843 in my vehicle, but currently it is not 'active', whatever that means. This is a serious problem that needs to be fixed! This is a good vehicle when it works. I love the PHEV that after 2 years, I only have 16k miles, and most of my miles, as my daily driver, are on electric power. But the issue with this error are severe. Chrysler was aware that there were cars stopping without prior notification, so their solution was updating the software so the system would have these notifications to alert the driver. What baloney! That does fix the issue! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Dec 21, 2024
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This f
... irst happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.Read more
Incident date: Dec 21, 2024
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This f
... irst happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.Read more
Incident date: Dec 21, 2024
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This f
... irst happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my dealer from December 16-18. During that time the dealer updated software and replaced drivers side PHEV engine mount. The dealer cites "Bulletin 21-042-24" as guidance for their troubleshooting. The dealer says if the problem returns, the vehicle will "need transmission according to bulletin 21-042-24." I drove the vehicle fine on December 19-20 but the problem returned on Saturday, December 21. So the problem has occurred twice in 9 days.Read more
Incident date: Nov 23, 2024
While driving on a road, vehicle came to a sudden stop and began bucking wildly. Dash indicator said to place vehicle in park, but gear selector knob was unresponsive the first few tries, but was eventually successful. Attempted to put in drive to move from roadway and vehicle began bucking again, b
... ucking continued regardless of gear selected. Attempted to place vehicle in neutral for tow truck, and bucking continued in neutral. Two children and two adults were placed in danger when the vehicle came to a sudden stop on a road and could not be moved. Big O Chrysler Dodge Jeep Ram at 2645 Laurens Rd Greenville, SC 29607 received the vehicle for warranty repair. Big O was advised that the issue was likely a transmission failure common to this model and trim of vehicle. Big O's service technician replaced the fuel pump control module, which is a relatively low cost repair compared to servicing or replacing the faulty transmission. This repair was unrelated to the transmission failure and unlikely to resolve the issue. Big O returned the vehicle to the owner and the transmission issues continued in their parking lot. By returning the vehicle in an unrepaired state, Big O placed the safety of the driver in danger by clearing her to drive an unrepaired and unsafe vehicle on public roads.Read more
Incident date: Dec 12, 2024
Driving on highway and car shut off with a "Stop safely soon / vehicle turning off" warning message, a red turtle warning, and the Malfunction Indicator Light on. Pulled off on shoulder. Turned car off. Turned car back on. Malfunction Indicator Light remained on but red turtle was gone. I was able t
... o get to my destination. Malfunction Indicator Light remained on for next few driving cycles, but then went off after fourth drive. My safety was definitely put at risk as I was driving on the highway at 60-70MPH when the car just shut down and slowly decelerated on its own. Because the MIL ultimately went off after my fourth drive, I thought I was in the clear--as the Chrysler manual says this light can come on if you've had a recent servicing because the on-board diagnostics may just be recalibrating. I had my car serviced 9 days previous to the incident. The manual says if the light doesn't go off on its own, then bring it in. It went off on its own, so I thought I was in the clear. However I see in online forums this has happened to others multiple times and I'm worried it will happen to me again. I am calling my dealer tomorrow. Thank you for taking this report!Read more
Incident date: Dec 12, 2024
Driving on highway and car shut off with a "Stop safely soon / vehicle turning off" warning message, a red turtle warning, and the Malfunction Indicator Light on. Pulled off on shoulder. Turned car off. Turned car back on. Malfunction Indicator Light remained on but red turtle was gone. I was able t
... o get to my destination. Malfunction Indicator Light remained on for next few driving cycles, but then went off after fourth drive. My safety was definitely put at risk as I was driving on the highway at 60-70MPH when the car just shut down and slowly decelerated on its own. Because the MIL ultimately went off after my fourth drive, I thought I was in the clear--as the Chrysler manual says this light can come on if you've had a recent servicing because the on-board diagnostics may just be recalibrating. I had my car serviced 9 days previous to the incident. The manual says if the light doesn't go off on its own, then bring it in. It went off on its own, so I thought I was in the clear. However I see in online forums this has happened to others multiple times and I'm worried it will happen to me again. I am calling my dealer tomorrow. Thank you for taking this report!Read more
Incident date: Nov 10, 2024
I have driven around 19809 miles so far in last two plus years of owning this vehicle. Yesterday night (11/10/2024) while driving on a highway at a speed of 65-70 range, there was a sudden flash saying "Stop Safely Vehicle will shu
... toff soon" The gas pedal was not working at all. Luckily without any majow accident, i could move towards the emergency lane and then turned off the engine. Then after some time when started, The Engine malfunction symbol remained but the flash warning wasn't there, so i could drive.Read more
Incident date: Nov 11, 2024
After three separate incidents of stalling on the freeway, with multiple lights and chimes coming up on the dashboard, I got the car to the dealership. It needs a new transmission. The car has 25k miles on it.
Incident date: Nov 8, 2024
When driving downhill, at highway speeds, the following warning comes on and the car loses power: "Stop Safely Vehicle Will Shut Off Soon". A red turtle symbol also comes on. I had to pull aside, shut off the vehicle, wait a few moments then start again. I brought the vehicle to the dealership on N
... ov 10, 2024.Read more
Incident date: Oct 18, 2024
Vehicle check engine light came on preventing state inspection, at same time message on dash states "service charging system" . Using the oem charger 120v. Many complaints online say clear the code and power cycle the circuit and charger. Did both and code persists. Battery not charging affecting fu
... el economy and raising emissions above the stated usage average due to no battery assist. Try clearing codes no luck. OBD code P0d27 is permanent. Try using OEM level Opus access, factory tech says its a known issue, Tried clearing code no luck. This defect could cause vehicle to have no electric propulsion causing stall if gas engine died and lead to a collision. This defect should be recalled and corrected with a module or software update so generic scan tool or automatic monitor resets upon removal and replug of charging cable. Dealer tech says the IDCM is the cause. 30625 miles. This is causing higher than expected emissions, gas costs, and possible accident risk.Read more
Incident date: Oct 18, 2024
Vehicle check engine light came on preventing state inspection, at same time message on dash states "service charging system" . Using the oem charger 120v. Many complaints online say clear the code and power cycle the circuit and charger. Did both and code persists. Battery not charging affecting fu
... el economy and raising emissions above the stated usage average due to no battery assist. Try clearing codes no luck. OBD code P0d27 is permanent. Try using OEM level Opus access, factory tech says its a known issue, Tried clearing code no luck. This defect could cause vehicle to have no electric propulsion causing stall if gas engine died and lead to a collision. This defect should be recalled and corrected with a module or software update so generic scan tool or automatic monitor resets upon removal and replug of charging cable. Dealer tech says the IDCM is the cause. 30625 miles. This is causing higher than expected emissions, gas costs, and possible accident risk.Read more
Incident date: Oct 18, 2024
Vehicle check engine light came on preventing state inspection, at same time message on dash states "service charging system" . Using the oem charger 120v. Many complaints online say clear the code and power cycle the circuit and charger. Did both and code persists. Battery not charging affecting fu
... el economy and raising emissions above the stated usage average due to no battery assist. Try clearing codes no luck. OBD code P0d27 is permanent. Try using OEM level Opus access, factory tech says its a known issue, Tried clearing code no luck. This defect could cause vehicle to have no electric propulsion causing stall if gas engine died and lead to a collision. This defect should be recalled and corrected with a module or software update so generic scan tool or automatic monitor resets upon removal and replug of charging cable. Dealer tech says the IDCM is the cause. 30625 miles. This is causing higher than expected emissions, gas costs, and possible accident risk.Read more
Incident date: Jul 21, 2024
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, several unknown warning lights were displayed on the instrument panel. The contact stated that the brake pedal seized and could not be depressed. Due to the failure, the contact was forced to coast the vehicle
... to a complete stop. The contact had the vehicle towed to a dealer where it was diagnosed with an ABS module failure. The contact stated that the ABS module was replaced under warranty. The contact stated that the failure recently returned while approaching a stop sign. The same symptoms occurred during the failure and the contact was able to make a right turn and coast the vehicle to a complete stop. The vehicle was towed back to the dealer where it was diagnosed with a brake booster failure. The contact was informed that the parts were on backorder and that the repair would be covered under warranty. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 55,000.Read more
Incident date: Aug 27, 2024
The vehicle is equipped with multizone AC, and one day the REAR passenger AC system malfunctioned. This occurred during the heatwave period this summer. The AC would not turn off, after multiple attempts, neither through the infotainment screen nor the manual buttons. We tried all possible ways to t
... urn it off and it would not. Furthermore, it was automatically set to high heat, and the temperature also could not be changed. It is available for inspection if needed. Our [XXX] child was the rear seat occupant at the time, and was on the verge of overheating. We took the vehicle to the dealership, explained the issue in detail, and also showed them the clear video evidence of the problem. Because the issue was intermittent, they did not inspect it nor repaired it because it was working fine in their possession. Manufacturer was also notified of the issue, and repeated the same dialogue as the dealer, which is, that they can not resolve it if they can not reproduce it. There were no warning codes, lights, or messages for this issue. After receiving the vehicle back from the dealer, unrepaired, the problem happened again the same day. It is now back at another dealer hoping to be repaired and the issue diagnosed/reproduced. This is making us very nervous if it happens again, during a freeway drive or a long road trip, our road safety and children's health is at risk. The dealership and manufacturer have not demonstrated urgency for this matter, and treat it as any other "intermittent" issue. They advised us to bring it back if it occurs again. Should we really be testing these diagnostics on the road with our children's safety or comfort at stake? Thank you for giving us the opportunity to bring this matter to your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Oct 7, 2024
The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while her son was driving 75 MPH, the vehicle lost motive power and the vehicle decelerated to 3 MPH. In addition, the contact stated that an unknown warning light indicating to stop the vehicle and stop driving was illumina
... ted. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure occurred while driving on a busy highway while driving out of state. The contact stated that when the failure occurred, it was such a scary situation. The contact contacted the Budget Rental Cars where the vehicle was rented. The contact stated that a replacement vehicle was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.Read more
Incident date: Oct 19, 2024
Van shut down on the freeway last night. 3 warnings came up on dash. Stop Safely, Vehicle shutting down soon engine warning light red turtle, "limp mode" light van is a 2022 pacifica hybrid limited with less than 25000 miles
Incident date: Sep 23, 2024
I was driving the vehicle in the middle lane of a 3-lane (one direction) interstate highway when a message appeared on the dashboard "stop safely vehicle will shut off soon," the check engine light turned on and the vehicle lost all ability to accelerate so it was extremely challenging to navigate t
... o the side of the road safely through busy rush hour traffic. As the driver I had zero ability to accelerate the vehicle whatsoever, the gas pedal did absolutely nothing, which can lead to an accident on the highway due to other vehicles moving very quickly and not expecting a vehicle that is not at the right of the road to come to a stop. I brought the vehicle to the Chrysler Dealership where they initially stated this is a known issue and they would be replacing the transmission and that the transmission is under 10-year/unliminted miles warranty for this specific error (POA43 Driver Motor), however once the dealership spoke with Chrysler corporate, they indicated that they would simply be clearing the code and they returned the car to us. We were advised to bring the vehicle back when the error recurs. We opted to sell the vehicle immediately instead, because it it not safe to drive now, but unfortunately this means we are passing the problem on to another consumer as Chrysler refuses to fix the problem. The case number they assigned is Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 23, 2024
I was driving the vehicle in the middle lane of a 3-lane (one direction) interstate highway when a message appeared on the dashboard "stop safely vehicle will shut off soon," the check engine light turned on and the vehicle lost all ability to accelerate so it was extremely challenging to navigate t
... o the side of the road safely through busy rush hour traffic. As the driver I had zero ability to accelerate the vehicle whatsoever, the gas pedal did absolutely nothing, which can lead to an accident on the highway due to other vehicles moving very quickly and not expecting a vehicle that is not at the right of the road to come to a stop. I brought the vehicle to the Chrysler Dealership where they initially stated this is a known issue and they would be replacing the transmission and that the transmission is under 10-year/unliminted miles warranty for this specific error (POA43 Driver Motor), however once the dealership spoke with Chrysler corporate, they indicated that they would simply be clearing the code and they returned the car to us. We were advised to bring the vehicle back when the error recurs. We opted to sell the vehicle immediately instead, because it it not safe to drive now, but unfortunately this means we are passing the problem on to another consumer as Chrysler refuses to fix the problem. The case number they assigned is Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 23, 2024
I was driving the vehicle in the middle lane of a 3-lane (one direction) interstate highway when a message appeared on the dashboard "stop safely vehicle will shut off soon," the check engine light turned on and the vehicle lost all ability to accelerate so it was extremely challenging to navigate t
... o the side of the road safely through busy rush hour traffic. As the driver I had zero ability to accelerate the vehicle whatsoever, the gas pedal did absolutely nothing, which can lead to an accident on the highway due to other vehicles moving very quickly and not expecting a vehicle that is not at the right of the road to come to a stop. I brought the vehicle to the Chrysler Dealership where they initially stated this is a known issue and they would be replacing the transmission and that the transmission is under 10-year/unliminted miles warranty for this specific error (POA43 Driver Motor), however once the dealership spoke with Chrysler corporate, they indicated that they would simply be clearing the code and they returned the car to us. We were advised to bring the vehicle back when the error recurs. We opted to sell the vehicle immediately instead, because it it not safe to drive now, but unfortunately this means we are passing the problem on to another consumer as Chrysler refuses to fix the problem. The case number they assigned is Case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Oct 5, 2024
I have encountered at least 5 separate incidents where I will receive an error message on my car dash saying 'Stop Safely. Vehicle will shut Off Soon' over the past several months. I have noticed this occurs when the car has been exposed to high heat (80+ degrees) and driving 60+ MPH
Incident date: Sep 22, 2024
I was driving on the interstate with adaptive cruise control active. The gasoline engine was running. The vehicle suddenly made a "ding" sound, and the main driver screen displayed an error message "Stop Safely. The Vehicle Will Shut Off Soon". The engine shut down and vehicle completely lost m
... otive power. I had to rapidly change across three lanes of traffic to reach the shoulder while losing speed, where I eventually parked with the hazard lights on. As we sat parked on the shoulder, the driver screen screen also showed a red battery-shaped indicator in the upper left, and an orange speedometer with an exclamation point in the upper right.Read more
Incident date: Sep 22, 2024
I was driving on the interstate with adaptive cruise control active. The gasoline engine was running. The vehicle suddenly made a "ding" sound, and the main driver screen displayed an error message "Stop Safely. The Vehicle Will Shut Off Soon". The engine shut down and vehicle completely lost m
... otive power. I had to rapidly change across three lanes of traffic to reach the shoulder while losing speed, where I eventually parked with the hazard lights on. As we sat parked on the shoulder, the driver screen screen also showed a red battery-shaped indicator in the upper left, and an orange speedometer with an exclamation point in the upper right.Read more
Incident date: Sep 22, 2024
I was driving on the interstate with adaptive cruise control active. The gasoline engine was running. The vehicle suddenly made a "ding" sound, and the main driver screen displayed an error message "Stop Safely. The Vehicle Will Shut Off Soon". The engine shut down and vehicle completely lost m
... otive power. I had to rapidly change across three lanes of traffic to reach the shoulder while losing speed, where I eventually parked with the hazard lights on. As we sat parked on the shoulder, the driver screen screen also showed a red battery-shaped indicator in the upper left, and an orange speedometer with an exclamation point in the upper right.Read more
Incident date: Sep 16, 2024
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that the message that the vehicle would attempt to shut off was displayed. The vehicle was able to restart; however, the failure recurred, with the same
... message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,063.Read more
Incident date: Aug 4, 2024
While driving on major highway, A/C stopped blowing cold air. Out side temperature above 80 degrees. Engine light came on, and later quick warning to this effect" caution, car will shut off soon" And less than 15 seconds or so engine turned off and we LUCKILY coasted across lanes to the breakdown
... lane. That could have been disastrous! Car would not restart. After about an hour we were able to restart the car and driver again for maybe 30 minutes before AC shut off again. This time we made it to an unscheduled hotel. Next morning car was fine, ran fine to our destination.4 days later driving home. Temp above 80. Driving for more than 3 hours..same sequence; AC shuts off, Caution warning, engine shutdown.Read more
Incident date: Aug 4, 2024
While driving on major highway, A/C stopped blowing cold air. Out side temperature above 80 degrees. Engine light came on, and later quick warning to this effect" caution, car will shut off soon" And less than 15 seconds or so engine turned off and we LUCKILY coasted across lanes to the breakdown
... lane. That could have been disastrous! Car would not restart. After about an hour we were able to restart the car and driver again for maybe 30 minutes before AC shut off again. This time we made it to an unscheduled hotel. Next morning car was fine, ran fine to our destination.4 days later driving home. Temp above 80. Driving for more than 3 hours..same sequence; AC shuts off, Caution warning, engine shutdown.Read more
Incident date: Aug 28, 2024
While driving, vehicle chimes and displays "Stop Safely Vehicle will Shut Off Soon." While brakes and steering remain available, throttle control is instantly gone and vehicle needs to be coasted to a safe stop. Upon powering off and waiting ~10 minutes, the vehicle will restart (with check engine
... light and "service charing system" displayed) and drive normally. This situation happened four times while attempting to make it back home safely (once on an interstate traveling ~70 mph, twice on a highway traveling ~55 mph, and once in town at ~30 mph). Thankfully all situations had adequate shoulder and understanding traffic, but with instant loss of power, the vehicle is incredibly dangerous.Read more
Incident date: Aug 28, 2024
While driving, vehicle chimes and displays "Stop Safely Vehicle will Shut Off Soon." While brakes and steering remain available, throttle control is instantly gone and vehicle needs to be coasted to a safe stop. Upon powering off and waiting ~10 minutes, the vehicle will restart (with check engine
... light and "service charing system" displayed) and drive normally. This situation happened four times while attempting to make it back home safely (once on an interstate traveling ~70 mph, twice on a highway traveling ~55 mph, and once in town at ~30 mph). Thankfully all situations had adequate shoulder and understanding traffic, but with instant loss of power, the vehicle is incredibly dangerous.Read more
Incident date: Aug 28, 2024
While driving, vehicle chimes and displays "Stop Safely Vehicle will Shut Off Soon." While brakes and steering remain available, throttle control is instantly gone and vehicle needs to be coasted to a safe stop. Upon powering off and waiting ~10 minutes, the vehicle will restart (with check engine
... light and "service charing system" displayed) and drive normally. This situation happened four times while attempting to make it back home safely (once on an interstate traveling ~70 mph, twice on a highway traveling ~55 mph, and once in town at ~30 mph). Thankfully all situations had adequate shoulder and understanding traffic, but with instant loss of power, the vehicle is incredibly dangerous.Read more
Incident date: Aug 10, 2024
Outside temperature was over 80 degrees, we were driving long distance on a highway. First the air conditioning failed. Then the "Remaining miles on battery" started to go up ( even though it had been a long time since we charged). When it got to about 12, we got a dashboard message that said "Engin
... e shutting down, get to a safe place". We pulled over just in time as the engine did shut off, the shutdown happened in about 15 seconds. The car did not restart for at least 30 minutes. Message said something about "Check charging system". This happened repeatedly, leaving us in dangerous conditions on the side of the very busy highway. "Check Engine" light was on. At least once we had a message that said something about "Check Powertrain". One dealer checked the code on his computer, but could not help any further as they were too busy. He would not give us the paper with the code. We took the car to a dealer when we got home. The "Check Engine" light had turned off, but the dealer cannot find any problems with the car. It is a huge safety problem when your car shuts down with very little notice. We are afraid to drive the car now.Read more
Incident date: Aug 10, 2024
Outside temperature was over 80 degrees, we were driving long distance on a highway. First the air conditioning failed. Then the "Remaining miles on battery" started to go up ( even though it had been a long time since we charged). When it got to about 12, we got a dashboard message that said "Engin
... e shutting down, get to a safe place". We pulled over just in time as the engine did shut off, the shutdown happened in about 15 seconds. The car did not restart for at least 30 minutes. Message said something about "Check charging system". This happened repeatedly, leaving us in dangerous conditions on the side of the very busy highway. "Check Engine" light was on. At least once we had a message that said something about "Check Powertrain". One dealer checked the code on his computer, but could not help any further as they were too busy. He would not give us the paper with the code. We took the car to a dealer when we got home. The "Check Engine" light had turned off, but the dealer cannot find any problems with the car. It is a huge safety problem when your car shuts down with very little notice. We are afraid to drive the car now.Read more
Incident date: Aug 10, 2024
Outside temperature was over 80 degrees, we were driving long distance on a highway. First the air conditioning failed. Then the "Remaining miles on battery" started to go up ( even though it had been a long time since we charged). When it got to about 12, we got a dashboard message that said "Engin
... e shutting down, get to a safe place". We pulled over just in time as the engine did shut off, the shutdown happened in about 15 seconds. The car did not restart for at least 30 minutes. Message said something about "Check charging system". This happened repeatedly, leaving us in dangerous conditions on the side of the very busy highway. "Check Engine" light was on. At least once we had a message that said something about "Check Powertrain". One dealer checked the code on his computer, but could not help any further as they were too busy. He would not give us the paper with the code. We took the car to a dealer when we got home. The "Check Engine" light had turned off, but the dealer cannot find any problems with the car. It is a huge safety problem when your car shuts down with very little notice. We are afraid to drive the car now.Read more
Incident date: Apr 12, 2024
The car has a red triangle come up and the car just turns off It has happen 3 times and has been in the shop 2 times and and at this time it going on the 3 month
Incident date: Apr 12, 2024
The car has a red triangle come up and the car just turns off It has happen 3 times and has been in the shop 2 times and and at this time it going on the 3 month
Incident date: Jun 1, 2024
We purchased a 2022 Pacifica Hybrid in Feb of 2024 that is still under full factory warranty. We had the vehicle serviced once for A/c issues and it's regularly scheduled 30k mile service in April and May. [XXX] our van had a. Catastrophic failure in Texas, where it has remained since June 1st. The
... deep cycle hybrid battery overheated, making it inoperable. They have replaced the deep cycle hybrid battery twice-those batteries run 15-16k$, plus the additional parts and labor. Stellantis customer service promised rental reimbursement for the 2 vehicles we had to rent to continue our trip to Arizona. Then they declined to reimburse for both. They also stated they would pay for rentals ongoing while our van was in Texas and after we rented a van for two additional weeks, refused to pay for that. We requested a buyback at week 7 and that was denied. Two weeks ago, they stated the van was repaired and it sat in Texas while the dealership argued with Stellantis customer service about who was responsible for returning our van. Finally chrysler agreed to ship it to us and while the area manager was driving the van to the loading point for the shipping company, it had the same catastrophic failure. Chrysler had it towed to a different dealership in Texas and that dealership says they are going to start over and hopefully they can diagnose the issue fully, but they will have to replace the battery for a. 3rd time, totaling 4 batteries in 3 months or 64k$..The vehicle purchase price was 42k$. We purchased extensive extended warranties. We put down 24,500$ in cash and trade. We have since found out that a dealer in New Jersey put this car back on the market after they knew there was something wrong with it and made it someone else's problem. The selling dealership had no way of knowing the vehicle battery would overheat in the summer, as they purchased it from auction in November and sold it to us in Feb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jun 1, 2024
We purchased a 2022 Pacifica Hybrid in Feb of 2024 that is still under full factory warranty. We had the vehicle serviced once for A/c issues and it's regularly scheduled 30k mile service in April and May. [XXX] our van had a. Catastrophic failure in Texas, where it has remained since June 1st. The
... deep cycle hybrid battery overheated, making it inoperable. They have replaced the deep cycle hybrid battery twice-those batteries run 15-16k$, plus the additional parts and labor. Stellantis customer service promised rental reimbursement for the 2 vehicles we had to rent to continue our trip to Arizona. Then they declined to reimburse for both. They also stated they would pay for rentals ongoing while our van was in Texas and after we rented a van for two additional weeks, refused to pay for that. We requested a buyback at week 7 and that was denied. Two weeks ago, they stated the van was repaired and it sat in Texas while the dealership argued with Stellantis customer service about who was responsible for returning our van. Finally chrysler agreed to ship it to us and while the area manager was driving the van to the loading point for the shipping company, it had the same catastrophic failure. Chrysler had it towed to a different dealership in Texas and that dealership says they are going to start over and hopefully they can diagnose the issue fully, but they will have to replace the battery for a. 3rd time, totaling 4 batteries in 3 months or 64k$..The vehicle purchase price was 42k$. We purchased extensive extended warranties. We put down 24,500$ in cash and trade. We have since found out that a dealer in New Jersey put this car back on the market after they knew there was something wrong with it and made it someone else's problem. The selling dealership had no way of knowing the vehicle battery would overheat in the summer, as they purchased it from auction in November and sold it to us in Feb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Showing 50 of 218 complaints.