2019 CHRYSLER PACIFICA PLUG-IN HYBRID
2 recalls, 83 complaints
24V538000 Jul 18, 2024
HYBRID PROPULSION SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs ... Read more
20V334000 Jun 9, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be repl... Read more
Complaint Statistics
83 total complaints
1 crashes 2 fires 1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 14 |
| ELECTRICAL SYSTEM | 13 |
| UNKNOWN OR OTHER | 13 |
| POWER TRAIN | 10 |
| FUEL/PROPULSION SYSTEM | 6 |
| STEERING | 4 |
| SERVICE BRAKES | 4 |
| AIR BAGS | 3 |
| VEHICLE SPEED CONTROL | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 2 |
ENGINE
Jun 18, 2025
Incident date: May 30, 2025
Driving at highway speed (70 mph) the vehicle repeatedly has flashed a warning : Stop Safely Vehicle Will Shut Off Soon The engine cuts power and the vehicle must be pulled over and turned off and cannot keep driving. It leads to very unsafe conditions at highway speed. The vehicle was repaired ... Read more
SERVICE BRAKES
Mar 5, 2025
Incident date: Mar 5, 2025
Vehicle is currently at the dealer along with all paperwork of service dates and repairs. My truck is a 2025 dodge ram 1500 4wd. Current mileage is 3,441. Dealer has been in possession of the vehicle since 02/19/25. This is the third time my vehicle has been to Bayshore dodge of Baytown TX. Issue w... Read more
STEERING
Feb 10, 2025
Incident date: Jul 1, 2024
It has become increasingly more difficult to steer my car and I have sought repair from Honda for months to no avail. My brand new CRV is almost un-drivable and it is my only car.
EXTERIOR LIGHTING:TAIL LIGHTS
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware of condensation inside the rear taillight assembly. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and... Read more
AIR BAGS
Jan 23, 2025
Incident date: Jul 1, 2024
The contact owns a 2016 Buick LaCrosse. The contact stated that occasionally while driving at undisclosed speeds, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the driver’s side air bag needed to be replaced. The vehicle w... Read more
UNKNOWN OR OTHER
Nov 30, 2024
Incident date: Nov 7, 2024
Under 40,000 took vehicle in to check because of hesitation when accelerating. They checked and could not duplicate issue so sent me on my way. Reached 70,000 and hesitation is worse. Getting and merging on highway, turning from stop, and feels like it’s going to stall when going up inclines. No i... Read more
SEATS
Nov 30, 2024
Incident date: Nov 7, 2024
2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, ... Read more
SEATS
Nov 14, 2024
Incident date: Sep 13, 2024
This is an update to my claim report #11532893 filed on July 18th, 2023, Regarding the spontaneous deployment of the AHR injuring and startling me, believing I was being attacked from behind. I have undergone an ACDF c4-7 fusion, TBI diagnosis, and speech therapy treatments for cognitive speech imp... Read more
1 injured
SERVICE BRAKES, HYDRAULIC
Nov 8, 2024
Incident date: Nov 8, 2024
The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. The contact stated that the traction control and brake warning lights were illuminated. Neither the dealer nor the manufacturer was notifi... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
Sep 2, 2024
Incident date: Aug 24, 2024
My backup camera was intermittent and then stopped working. Had extended warranty and got backup camera replaced. Worked for 2 weeks than was intermittent again. Brought back into dealership and was told that it was the wiring harness inside the back tailgate that was the issue. In order to fix ... Read more
ELECTRICAL SYSTEM
Jul 29, 2024
Incident date: Jul 28, 2024
The contact owns a 2018 Chrysler Pacifica. The contact stated the Auto STOP/START light and head gasket light remained illuminated. While starting the vehicle, the vehicle was vibrating abnormally. The vehicle was taken to the dealer who diagnosed a leak in the head gasket. While inspecting the vehi... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 29, 2024
Incident date: Jul 28, 2024
pre collision assist is not available, it keeps throwing the errors and it disables adaptive cruise control, cruise control, and other safety features.
FUEL/PROPULSION SYSTEM
May 9, 2024
Incident date: May 5, 2024
Vehicle stalled while driving. The fuel pump had failed and needed to be replaced. Car was otherwise in good working condition and we had no indication anything was wrong before the vehicle stalled- only about 43000 miles on vehicle.
AIR BAGS
Apr 25, 2024
Incident date: Apr 17, 2024
My 2012 Chevy Tahoe Dashboard is completely cracked up. This seems to be a very common issue as I read online. I am very concerned about the Safety with the Dashboard being cracked in multiple areas. What do I need to do to get Chevy to replace this at no cost to me?
TIRES
Apr 25, 2024
Incident date: Apr 17, 2024
P205/60R16
EXTERIOR LIGHTING
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as... Read more
FUEL/PROPULSION SYSTEM
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as... Read more
SERVICE BRAKES
Jan 30, 2024
Incident date: Jan 29, 2022
I bought my truck, a Ram 2500 with the Cummins diesel engine in August 2018. When the truck had 20,000 miles on it the ABS and traction control lights, chimes and notice came on. I took it under warranty to the Dodge Ram dealer where I bought it. They did diagnostic tests and replaced the ABS contro... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 31, 2023
Incident date: Dec 30, 2023
After the latest update the Tesla autopilot feature is very unsafe to use. The screen constantly pings and nags the driver to pay attention drawing my attention away from the road. The system has become so sensitive that adjusting the AC down a degree causes the warning to pop up which distracts the... Read more
ENGINE
Dec 31, 2023
Incident date: Dec 30, 2023
I noticed around 100,000 miles that my car was going through oil when I heard a ticking in the engine. I pulled over and checked and there was no oil on the dipstick. No warning lights or nothing. I just kept adding oil after that and thinking that I will never buy another Hyundai again but never th... Read more
ENGINE
Dec 31, 2023
Incident date: Dec 30, 2023
6 months ago our car’s auto stop/start feature started to malfunction. The car will stall and sputter on the start after coming to a stop. This is very dangerous! On multiple occasions, the car would not accelerate through a turn on a light stalling out in the intersection. we have also been nearl... Read more
SERVICE BRAKES
Nov 10, 2023
Incident date: Nov 10, 2023
ABS light comes on and off constant. Service abs system, service electronic braking system. Ram came up with the code HCU hydraulic control unit failure. They will not fix it unless I come up with the 1500$$ to fix it out of pocket. My truck just turned over 60k this is ridiculous. Go on google and... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 19, 2023
Incident date: Sep 16, 2023
The vehicle has suddenly applied automatic emergency braking on numerous occasions when there is no obstruction in the road or potential emergency situation. This often occurs multiple times per trip on longer trips (multiple hours of driving). It seems to happen regardless of whether Autopilot is... Read more
AIR BAGS
Sep 19, 2023
Incident date: Sep 16, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact ... Read more
UNKNOWN OR OTHER
Sep 19, 2023
Incident date: Sep 16, 2023
Three weeks ago, I took my vehicle to Fred Haas Toyota Dealer in Spring, TX and they informed me that my driver axle needed replacement. My service advisor has now given me three ETAs on when the part will be delivered. Today, he mentioned that there is a nationwide back order on the part and suspec... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
Aug 5, 2023
Incident date: Aug 1, 2023
The moon roof will not close. There is also a sloshing sound of water in an unidentified area, it has not rained. The blind spot monitor function of the digital light projection works intermittently and is barely visible marking on the roadway. The exit assist also does not activate the ambient l... Read more
POWER TRAIN
Apr 11, 2023
Incident date: Jan 1, 2023
This vehicle with less than 100,000 miles, that is less than 8 years old has an engine failure. This is due to a design defect which is known to Lincoln and Ford Motor Company as they have a technical service bulletin in regards to the coolant intrusion and engine failure. Lincoln is doing nothing... Read more
ENGINE
Apr 11, 2023
Incident date: Jan 1, 2023
This vehicle with less than 100,000 miles, that is less than 8 years old has an engine failure. This is due to a design defect which is known to Lincoln and Ford Motor Company as they have a technical service bulletin in regards to the coolant intrusion and engine failure. Lincoln is doing nothing... Read more
UNKNOWN OR OTHER
Feb 25, 2023
Incident date: Feb 25, 2023
Caught on fire while driving
Fire
ENGINE
Feb 25, 2023
Incident date: Feb 25, 2023
Caught on fire while driving
Fire
POWER TRAIN
Feb 25, 2023
Incident date: Feb 25, 2023
The car will randomly go forward while shifted in reverse I smashed into my boat trying to back up and when foward
Crash
ENGINE AND ENGINE COOLING
Feb 10, 2023
Incident date: Feb 10, 2023
The contact owns a 2013 Ford Fusion. The contact stated while driving 35-50 MPH, the vehicle began overheating. Additionally, the coolant temperature warning light and the check engine warning light were illuminated. The contact was able to veer to the side of the road. The contact then added coolan... Read more
STEERING
Jan 30, 2023
Incident date: Dec 5, 2022
The power stearing went out all at once and a light popped up saying power assit fault
UNKNOWN OR OTHER
Jan 30, 2023
Incident date: Dec 5, 2022
Driver side Axel was out when I took my car in for my oil change and tire rotation. I was unaware of this issue due to this being my first oil change and tire rotation. I have called the dealership service department where I purchased the vehicle and also the dealership service who serviced my veh... Read more
VEHICLE SPEED CONTROL
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ENGINE
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ELECTRICAL SYSTEM
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
ENGINE
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
UNKNOWN OR OTHER
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
POWER TRAIN
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this ... Read more
WHEELS
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this ... Read more
ELECTRICAL SYSTEM
Nov 9, 2022
Incident date: Aug 1, 2020
On two occasions, my Pacifica Hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a... Read more
FUEL/PROPULSION SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced tra... Read more
ELECTRICAL SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced tra... Read more
ELECTRICAL SYSTEM
Sep 19, 2022
Incident date: Sep 17, 2022
On rare occasion, but enough to be concerning, the rear backup camera image will not remove from the screen after putting the van in Drive from Reverse. The last image will freeze on the screen and nothing can be done to clear the screen but stop the vehicle, turn it off fully, and then restart. Not... Read more
POWER TRAIN
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
STEERING
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
ELECTRICAL SYSTEM
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
UNKNOWN OR OTHER
Jul 11, 2022
Incident date: Jun 1, 2022
The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps s... Read more
Showing 50 of 83 complaints.
CHRYSLER PACIFICA PLUG-IN HYBRID - All Years Overview
Complete safety history for the CHRYSLER PACIFICA PLUG-IN HYBRID across all model years (2017, 2026).
19
Total Recalls
1,076
Total Complaints
0
Investigations
30
Reported Crashes
34
Reported Fires
0
Reported Deaths
CHRYSLER PACIFICA PLUG-IN HYBRID - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.