2019 CHRYSLER PACIFICA PLUG-IN HYBRID
2 recalls — 83 complaints
24V538000 Jul 18, 2024
HYBRID PROPULSION SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs ... Read more
20V334000 Jun 9, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Defect Description
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence
A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy
FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be repl... Read more
Complaint Statistics
83 total complaints
1 crashes 2 fires 1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 17 |
| UNKNOWN OR OTHER | 16 |
| ENGINE | 15 |
| POWER TRAIN | 10 |
| FUEL/PROPULSION SYSTEM | 5 |
| STEERING | 4 |
| VEHICLE SPEED CONTROL | 2 |
| ELECTRONIC STABILITY CONTROL (ESC) | 2 |
| SERVICE BRAKES | 2 |
| ENGINE AND ENGINE COOLING | 2 |
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Jun 18, 2025
Incident date: May 30, 2025
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that after driving on the highway and driving uphill, the rear differential started grabbing. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure... Read more
ENGINE
Mar 5, 2025
Incident date: Mar 5, 2025
2015 Hyundai Sonata - original owners. Started burning and engine light came on at 124,000 miles. Took it to dealer to be diagnosed and have oil changed. They called said engine oil was sludged up, they would not even change the oil, and said it needed the engine replaced $9500. We contacted co... Read more
ELECTRICAL SYSTEM
Feb 10, 2025
Incident date: Jul 1, 2024
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated while the vehicle was stationary, being driven, or parked, the audible alerts failed to operate as needed. The contact stated while the vehicle was stationary, the audible chime failed to sound whenever the doors were opened, or th... Read more
ENGINE AND ENGINE COOLING
Jan 30, 2025
Incident date: Jan 30, 2025
The contact owns a 2014 Hyundai Santa Fe Sport. The contact stated while driving 55 MPH, the engine seized. The contact stated that several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle failed to restart and was towed to the local dealer, wh... Read more
STEERING
Jan 23, 2025
Incident date: Jul 1, 2024
UNKNOWN. When accelerating from stop while turning, a clicking/knocking sound comes from the front end indicative of an impending CV joint/driveline/steering failure.
ELECTRICAL SYSTEM
Nov 30, 2024
Incident date: Nov 7, 2024
On Nov 16, 2024 I was driving and turned a corner as soon as I did the engine light and another light came on with a message saying do not shift or turn off. I had it towed to Capital Jeep and they said it was my main and aux battery, a week later which was yesterday 11-29-24 the same lights and mes... Read more
UNKNOWN OR OTHER
Nov 30, 2024
Incident date: Nov 7, 2024
On Nov 16, 2024 I was driving and turned a corner as soon as I did the engine light and another light came on with a message saying do not shift or turn off. I had it towed to Capital Jeep and they said it was my main and aux battery, a week later which was yesterday 11-29-24 the same lights and mes... Read more
STRUCTURE:BODY
Nov 14, 2024
Incident date: Sep 13, 2024
I was driving on the highway at approximately 65mph and the upper top moulding suddenly broke off, flew across my truck hitting my windshield, before landing in traffic. I had not had any previous damage to my truck prior to this incident. I am concerned this is a widespread issue that is creating a... Read more
ELECTRONIC STABILITY CONTROL (ESC)
Nov 8, 2024
Incident date: Nov 8, 2024
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
UNKNOWN OR OTHER
Sep 2, 2024
Incident date: Aug 24, 2024
type 2 charging not working genesis has a safety recall to fix it i called to make an appointment first they told me that the location near my house doesn't take new costumers in the end they made me an appointment to a dealer in new jersey far from my house but one day i get a voicemail that my app... Read more
ENGINE
Jul 29, 2024
Incident date: Jul 28, 2024
There was a cylinder wall breach causing coolant intrusion in to the engine. It’s issue is extremely common with the 2.0 ecoboost engines. My service engine light came on and I checked all fluids coolant was low and it was showing a misfire in cylinder #3. Replaced the park plug and added coolant ... Read more
ENGINE
Jul 29, 2024
Incident date: Jul 28, 2024
The contact owns a 2018 Chrysler Pacifica. The contact stated the Auto STOP/START light and head gasket light remained illuminated. While starting the vehicle, the vehicle was vibrating abnormally. The vehicle was taken to the dealer who diagnosed a leak in the head gasket. While inspecting the vehi... Read more
ELECTRICAL SYSTEM
May 9, 2024
Incident date: May 5, 2024
The contact owned a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument panel began to behave erratically, after which the vehicle inadvertently lost motive power, prompting her to attempt to quickly veer to the shoulder of the roadway. As a result, the contact was si... Read more
Crash
1 injured
SERVICE BRAKES
Apr 25, 2024
Incident date: Apr 17, 2024
"Service Electronic Braking System" and "Service Antilock Braking System" Braking system is failing and not safe to drive. When the CEL is active, my anti-lock brakes do not work, I've almost been involved in multiple crashes as the ABS will not engage and the brakes will lock and cause the vehicle ... Read more
SERVICE BRAKES, HYDRAULIC
Apr 25, 2024
Incident date: Apr 17, 2024
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
ENGINE
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 30, 2024
Incident date: Jan 29, 2022
The electrical system for the Chrysler Pacificas are dangerous. Beyond the other dangerous recalls, my Horn and cruise control no long work intermittently. I learned this while trying to warn a driver that was cutting into my lane without seeing my vehicle and I couldn’t warn them that they were a... Read more
FUEL/PROPULSION SYSTEM
Jan 30, 2024
Incident date: Jan 29, 2022
I have taken the delivery of this car on May 2023 and has been having many issues including but not limited to rear seatbelt malfunction that needed replacement. Recent major issue is constant 'check engine light on' for various issues. Below is the 'F' and 'I' items from 'initial quick test log' as... Read more
POWER TRAIN
Dec 31, 2023
Incident date: Dec 30, 2023
While driving a message appeared on the dash "SERVICE CHARGING SYSTEM" and vehicle doesn't even accelerate(we stay in Des Moines and visited my cousin in Dallas,TX, this is where this issue happened). Luckily I was on local road I was able to pull off, what would be the situation if it happens on in... Read more
SUSPENSION
Dec 31, 2023
Incident date: Dec 30, 2023
Rear lower control arm snapped
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 31, 2023
Incident date: Dec 30, 2023
After the latest update the Tesla autopilot feature is very unsafe to use. The screen constantly pings and nags the driver to pay attention drawing my attention away from the road. The system has become so sensitive that adjusting the AC down a degree causes the warning to pop up which distracts the... Read more
UNKNOWN OR OTHER
Nov 10, 2023
Incident date: Nov 10, 2023
The sliding door on the passenger side opened while I was driving the vehicle. The door started out as closed. This is unsafe because I had a 6 yr old in the middle row of seats. I have not yet contacted the dealer or service center. The vehicle has not been inspected by anyone. There was no war... Read more
UNKNOWN OR OTHER
Sep 19, 2023
Incident date: Sep 16, 2023
Catalytic Converter is out and is needing replacement. Dealership offered me $600 off which I accepted, so total repair cost will be $2650 out the door. Problem is the part is on back order until "TBD". Dealership and Kia Consumer Complaints can not give an ETA on when part is supposed to come in. A... Read more
UNKNOWN OR OTHER
Sep 19, 2023
Incident date: Sep 16, 2023
Three weeks ago, I took my vehicle to Fred Haas Toyota Dealer in Spring, TX and they informed me that my driver axle needed replacement. My service advisor has now given me three ETAs on when the part will be delivered. Today, he mentioned that there is a nationwide back order on the part and suspec... Read more
ELECTRICAL SYSTEM
Sep 19, 2023
Incident date: Sep 16, 2023
Loss of Motive Power reoccurrences (2 incidents) AFTER 1803A182 Safety Recall 03A correction was performed, 9 May 2023, by reprogramming Hybrid Control Processor/Aux Hybrid Control Processor on 2019 Chrysler Pacifica Plug-In Hybrid (mileage: 35,180) Experienced a sudden loss of power twice; 16 and ... Read more
ELECTRICAL SYSTEM
Aug 5, 2023
Incident date: Aug 1, 2023
Digital Light Inactivean High Beam Assist messages Also, when you engage the inoperative warning the actuates blinker it off [brights/high blinds beams even when drivers. auto adaptive setting is day with lights off see the high beam blue light on with headlight malfunctions vehicle 248595-Connect... Read more
ENGINE
Apr 11, 2023
Incident date: Jan 1, 2023
The contact owns a 2014 Porsche Panamera. The contact stated that while driving at an undisclosed speed, the contact heard a knocking sound and the vehicle stalled. The contact was able to coast the vehicle off the road. The vehicle was towed to the dealer where it was diagnosed that the camshaft ad... Read more
AIR BAGS
Apr 11, 2023
Incident date: Jan 1, 2023
The contact owns a 2018 GMC Terrain. The contact stated that the air bag warning light was illuminated. Additionally, the service restraint system message was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact stated that the driver’s side front imp... Read more
ENGINE
Feb 25, 2023
Incident date: Feb 25, 2023
Caught on fire while driving
Fire
POWER TRAIN
Feb 25, 2023
Incident date: Feb 25, 2023
While driving down the road at approximately 45 mph, the car suddenly shut down with no power. The display said there was a charging error and to put the vehicle in park. I parked the vehicle on the shoulder, turned it off, and restarted. The engine started and I drove off, but 5 minutes later it su... Read more
UNKNOWN OR OTHER
Feb 25, 2023
Incident date: Feb 25, 2023
Caught on fire while driving
Fire
ENGINE AND ENGINE COOLING
Feb 10, 2023
Incident date: Feb 10, 2023
The contact owns a 2013 Ford Fusion. The contact stated while driving 35-50 MPH, the vehicle began overheating. Additionally, the coolant temperature warning light and the check engine warning light were illuminated. The contact was able to veer to the side of the road. The contact then added coolan... Read more
STEERING
Jan 30, 2023
Incident date: Dec 5, 2022
The power stearing went out all at once and a light popped up saying power assit fault
UNKNOWN OR OTHER
Jan 30, 2023
Incident date: Dec 5, 2022
Driver side Axel was out when I took my car in for my oil change and tire rotation. I was unaware of this issue due to this being my first oil change and tire rotation. I have called the dealership service department where I purchased the vehicle and also the dealership service who serviced my veh... Read more
VEHICLE SPEED CONTROL
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ENGINE
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ELECTRICAL SYSTEM
Dec 9, 2022
Incident date: Dec 5, 2022
On Dec 5th, as I was driving downhill on Hwy 54 in Peachtree City, GA, the van jerked, made a beeping noise, and the dash lit up. The van had completely shut off. It said "service charging system" and "shift to park". I was able to get the van off the roadway and into a parking lot by coasting. Desp... Read more
ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
ENGINE
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
UNKNOWN OR OTHER
Nov 21, 2022
Incident date: Nov 20, 2022
Driving on the Highway with my entire family of 6 people (with 2 young kids) and my Chrysler Pacifica Hybrid 2019 suddenly stops. When I press the accelerator the vehicle doesn't respond. When I shut it off, wait for a couple of minutes and turn it on again, it gives an error saying service chargin... Read more
POWER TRAIN
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this ... Read more
WHEELS
Nov 14, 2022
Incident date: Nov 14, 2022
Very LOUD metallic clanking noise while driving 40-50 mph coming from front left wheel. When I inspected it, I saw that the front left wheel bearing hub mounting bolt had backed out of the hub and steering knuckle and onto the CV shaft end, which is what caused the clanking. I have photos of this ... Read more
ELECTRICAL SYSTEM
Nov 9, 2022
Incident date: Aug 1, 2020
On two occasions, my Pacifica Hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a... Read more
FUEL/PROPULSION SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced tra... Read more
ELECTRICAL SYSTEM
Nov 5, 2022
Incident date: Aug 21, 2022
Total loss of propulsion at 35 mph and vehicle could not move in the middle of an intersection. Warnings included “Service Charging System” , “Service Hybrid System”, “Shift into Park”. Dealer replaced the inverter, check engine light and codes came back, and then dealership replaced tra... Read more
ELECTRICAL SYSTEM
Sep 19, 2022
Incident date: Sep 17, 2022
On rare occasion, but enough to be concerning, the rear backup camera image will not remove from the screen after putting the van in Drive from Reverse. The last image will freeze on the screen and nothing can be done to clear the screen but stop the vehicle, turn it off fully, and then restart. Not... Read more
POWER TRAIN
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
STEERING
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
ELECTRICAL SYSTEM
Aug 10, 2022
Incident date: Aug 7, 2022
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sund... Read more
UNKNOWN OR OTHER
Jul 11, 2022
Incident date: Jun 1, 2022
The car keeps running even after the ignition is turned off emitting poisonous carbon monoxide in the garage and into the home. This is a safety hazard to my kids and family. And similar issue has been reported by many Pacifica Chrysler customers and the company is ignoring them all. The car keeps s... Read more
Showing 50 of 83 complaints.
CHRYSLER PACIFICA PLUG-IN HYBRID — All Years Overview
Complete safety history for the CHRYSLER PACIFICA PLUG-IN HYBRID across all model years (2017–2025).
18
Total Recalls
1,074
Total Complaints
0
Investigations
24
Reported Crashes
34
Reported Fires
0
Reported Deaths
CHRYSLER PACIFICA PLUG-IN HYBRID — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.