2014 WESTERN STAR 4900
11 recalls, 6 complaints - 893 TSBs
21V896000 Nov 17, 2021
TIRES
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2021 Freightliner SD 108, Freightliner SD 114, 2016-2020 Freightliner Coronado, 2013 Western Star 6900, 2013-2022 Western Star 4700, Western Star 4900, and 2022 49X vehicles. The tires and rims are not approved and rated for these v... Read more
Consequence
Unapproved tires that are not rated for the vehicle can cause tire performance issues, increasing the risk of a crash.
Remedy
Dealer will inspect and replace, as necessary, tires and rims, free of charge. Interim owner notification letters were mailed January 14, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall FL-9... Read more
18V503000 Jul 31, 2018
STEERING:LINKAGES:TIE ROD ASSEMBLY
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2015 Freightliner Cascadia, Coronado, Business Class M2, 114SD, and Western Star 4900 trucks. In certain front axle, brake lining, and brake spider combinations, braking may cause high vibrations, resulting in early failure of the t... Read more
Consequence
A tie-rod failure would cause a disconnect between the front wheels, resulting in a loss of steering ability, thereby increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the brake linings, brake spider, and tie-rod, free of charge. The recall began March 22, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL782.
18V351000 May 29, 2018
SERVICE BRAKES, AIR
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2012-2019 Western Star 4900 trucks built with Lowmax hoods and disc brakes. There may be insufficient clearance between the front brake hose and the hood resulting in the brake hose being chafed.
Consequence
Front brake hose chafing may causing air loss, possibly reducing braking effectiveness and increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the front axle brake hose, free of charge. DTNA issued owners an interim notification on July 27, 2018. The recall began November 27, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-773.
17V810000 Dec 15, 2017
EQUIPMENT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers tha... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com ... Read more
17V761000 Nov 27, 2017
EXTERIOR LIGHTING:BRAKE LIGHTS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Consequence
If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.
16V711000 Oct 5, 2016
SEAT BELTS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Western Star 4900 and 5700 trucks manufactured March 22, 2013, to September 23, 2016 and equipped with a Stratosphere sleeper cab. The seat belt mounting plate may have a drill hole that is too large.
Consequence
If the plate has a hole that is too big, the plate may fail when it stressed such as in the event of a crash, preventing the seat belt from adequately restraining the seat occupant, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will reinforce the seat belt mounting plate, free of charge. An interim notice was mailed to owners on December 7 2016. The final remedy is now available. A second notice was mailed to owners on February 24, 2017. Owners may contact DTNA customer service at 1... Read more
15V182000 Mar 27, 2015
EQUIPMENT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2015 Western Star 4700, 4900, 5700, and 6900 trucks manufactured from July 23, 2013, through December 4, 2014, and equipped with certain Kidde disposable handheld fire extinguishers. These fire extinguishers may not fully ... Read more
Consequence
In the event of a fire, if the fire extinguisher does not work correctly, there is an increased risk of injury to the truck occupants.
Remedy
DTNA will notify owners, and Kidde will provide a replacement extinguisher when contacted directly or affected owners may go to an authorized DTNA repair facility to order a replacement fire extinguisher, free of charge. The recall began on May 26, 2015. Affected owners may contact Kidde directly ... Read more
14V527000 Sep 3, 2014
SERVICE BRAKES, AIR:ANTILOCK
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2015 Western Star 4900 trucks manufactured June 24, 2013, to April 30, 2014. The affected vehicles were manufactured without Anti-lock Brake Systems. As such, these vehicles fail to meet the requirements of Federal Motor ... Read more
Consequence
When not equipped with ABS, the affected vehicles have a greater chance of wheel lock up when braking, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will install an Anti-lock Brake System, free of charge. The recall began on October 28, 2014. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-665.
14V150000 Mar 28, 2014
SEAT BELTS
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014 Freightliner 108SD, 114SD, 122SD, Coronado, Argosy, Cascadia, Columbia, and M2 Business Class, and Western Star 4700, and 4900 vehicles manufactured August 5, 2013, through November 15, 2013, and equipped with IMMI-brand L9... Read more
Consequence
If the latch plate remains partially engaged after the button is pressed, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.
Remedy
DTNA will notify owners, and dealers will inspect and replace the seat belt buckle, as necessary, free of charge. The recall began on May 22, 2014. Owners may contact Daimler at 1-800-385-4357. DTNA's number for this campaign is FL-661. Note: This is an expansion of recall 13V-604.
13V604000 Nov 29, 2013
SEAT BELTS
Defect Description
Daimler Trucks North America (DTNA) is recalling certain model year 2014 Freightliner 108SD, 114SD, 122SD, Coronado, Argosy, Cascadia, M2 Business Class, and Western Star 4700, 4900, and 6900 vehicles manufactured August 5, 2013, through November 15, 2013; and equipped with IMMI-brand L9 seat belt b... Read more
Consequence
If the latch plate remains partially engaged after the button is pressed, egress from the vehicle could be hindered which would increase the risk of injury in the event of an emergency.
Remedy
DTNA will notify owners, and dealers will inspect and replace the seat belt buckle, as necessary, free of charge. The recall is expected to begin by January 26, 2014. Owners may contact Daimler at 1-800-385-4357. DTNA's number for this campaign is FL-654.
13V401000 Sep 5, 2013
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2009-2014 Western Star 4900 vehicles manufactured May 27, 2008, through March 22, 2013. A potential misalignment of a clearance hole in the B-pillar reinforcement may affect the performance of the seatbelt D-ring anchorage poin... Read more
Consequence
In the event of a crash, the seatbelt may not properly restrain the occupant, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will reinforce the D-ring anchor points, free of charge. The recall began during january November 2014. Owners may contact DTNA at 1-800-547-0712. DTNA's recall number is FL-645.
Complaint Statistics
6 total complaints
2 crashes
Top Reported Components
| Component | Complaints |
|---|---|
| STRUCTURE:BODY | 2 |
| WHEELS | 1 |
| EXTERIOR LIGHTING | 1 |
| TIRES | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 22, 2024
Incident date: Dec 21, 2024
When driving, the car automatically apply the brakes even though there is no car or any obstruction in front of the vehicle. This happens 3-4 times in the last year. The i-ACTIVESENSE System malfunction. The brake system malfunction. Now I am receiving a Critical Vehicle Malfunction Alert. I am ... Read more
STRUCTURE:BODY
Nov 17, 2014
Incident date: Sep 14, 2014
2014 WESTERN STAR 4900 CAR HAULER, JUST REPLACED 2 STEER TIRES TO 2014 MICHELIN XZA 275/70/R22.5 18 PLY. TIRE HAD LESS THEN 30,000 MILES AND PASSENGER SIDE BLOW OUT. FRONT DESTROYED. TRUCK WAS FULLY LOADED WITH ABOUT 75000 POUNDS. DRIVER LOST CONTROL AND TRAVELED FROM LEFT LANE TO SHOULDER. CAME TO ... Read more
Crash
TIRES
Nov 17, 2014
Incident date: Sep 14, 2014
2014 WESTERN STAR 4900 CAR HAULER, JUST REPLACED 2 STEER TIRES TO 2014 MICHELIN XZA 275/70/R22.5 18 PLY. TIRE HAD LESS THEN 30,000 MILES AND PASSENGER SIDE BLOW OUT. FRONT DESTROYED. TRUCK WAS FULLY LOADED WITH ABOUT 75000 POUNDS. DRIVER LOST CONTROL AND TRAVELED FROM LEFT LANE TO SHOULDER. CAME TO ... Read more
Crash
WHEELS
Nov 4, 2014
Incident date: Sep 4, 2014
FRONT TIRE PASSENGER SIDE BLOW OUT. MICHELIN XZA 2 275/0.22.5. WHOLE FRONT OF THE TRUCK DAMAGED. HOOD BROKEN IN 2 PARTS. FENDER FLEW OFF. LIGHT FLEW OFF. RIM DESTROYED. REPAIR COST $16,000 TIRE WAS CHANGED AT ABOUT 90,000 MILES. *TR
STRUCTURE:BODY
Nov 4, 2014
Incident date: Sep 4, 2014
FRONT TIRE PASSENGER SIDE BLOW OUT. MICHELIN XZA 2 275/0.22.5. WHOLE FRONT OF THE TRUCK DAMAGED. HOOD BROKEN IN 2 PARTS. FENDER FLEW OFF. LIGHT FLEW OFF. RIM DESTROYED. REPAIR COST $16,000 TIRE WAS CHANGED AT ABOUT 90,000 MILES. *TR
EXTERIOR LIGHTING
Nov 4, 2014
Incident date: Sep 4, 2014
FRONT TIRE PASSENGER SIDE BLOW OUT. MICHELIN XZA 2 275/0.22.5. WHOLE FRONT OF THE TRUCK DAMAGED. HOOD BROKEN IN 2 PARTS. FENDER FLEW OFF. LIGHT FLEW OFF. RIM DESTROYED. REPAIR COST $16,000 TIRE WAS CHANGED AT ABOUT 90,000 MILES. *TR
Technical Service Bulletins, 2014 WESTERN STAR 4900
893 manufacturer communications from 591 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 117 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 95 |
| 060000 ENGINE AND ENGINE COOLING | 85 |
| 060000 ENGINE (PWS) | 77 |
| 080000 FUEL SYSTEM, DIESEL | 48 |
| 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 47 |
| 070000 FUEL SYSTEM, GASOLINE | 45 |
| 110000 ELECTRICAL SYSTEM | 44 |
SBW83-030
Jun 27, 2022
130000 VISIBILITY
Updated Western Star Service Bulletin for HVAC Actuator Replacement
SBW83-030
May 10, 2022
130000 VISIBILITY
Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion
ICI22-017
Apr 13, 2022
100000 POWER TRAIN
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EX
SBW49-020
Feb 15, 2022
060000 ENGINE AND ENGINE COOLING
Western Star Service Bulletin for DEF Connector Reinforcement Caps
CALWS83-001REV
Dec 9, 2021
130000 VISIBILITY
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star veh
ICI21-030
Oct 18, 2021
130000 VISIBILITY
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
CALWS83-001
Sep 10, 2021
130000 VISIBILITY
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
CALWS83-001
Sep 10, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
SBW54-080
Jun 10, 2021
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
D21M1
Apr 19, 2021
100000 POWER TRAIN
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in
16TS-08REV
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
DT12 Trans Chafe
Mar 10, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
DT12 Trans Chafe
Mar 10, 2021
350000 EQUIPMENT
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
DT12 Trans Chafe
Mar 10, 2021
100000 POWER TRAIN
DTNA received a field notification on multiple units regarding diagnostic fault codes that were found to be causing issues to the After Treatment Control Module (ACM). These fault codes indicated that the ACM communication message was not r
WP60-100
Mar 10, 2021
350000 EQUIPMENT
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are
D21M2
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
DDC Field Service Campaign for GHG14 DETROIT DD13 with One-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minimum of th
WP60-100
Feb 12, 2021
350000 EQUIPMENT
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an
SBW35-018
Dec 17, 2020
100000 POWER TRAIN
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
20TS-09
Dec 6, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
18SP744
Nov 30, 2020
060000 ENGINE AND ENGINE COOLING
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
SBW54-057
Oct 27, 2020
350000 EQUIPMENT
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
SBW54-057
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
WSTCAE180-2020
Oct 13, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Portland Truck Plant Paint Changes
WSTCAE180-2020
Oct 13, 2020
350000 EQUIPMENT
Portland Truck Plant Paint Changes
TechTalk2039
Sep 24, 2020
063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Tech Talk Discussion for DD15 GHG14 EGR linkage hex nuts.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk7679
Sep 15, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
20CSA-15
Aug 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
110000 ELECTRICAL SYSTEM
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
350000 EQUIPMENT
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
SBW31-016
Jul 28, 2020
022000 SUSPENSION:REAR
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
350000 EQUIPMENT
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
SBW60-027
Jul 13, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
SBW72-008REV
May 22, 2020
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an old
SBW72-008REV
May 22, 2020
160000 STRUCTURE
Service Bulletin for Window Regulator Retrofit. The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an old
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
D20M1
Apr 23, 2020
060000 ENGINE AND ENGINE COOLING
Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minim
D20M1
Apr 23, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Updated DDC Field Service Campaign for GHG14 DETROIT DD13 with Two-Box Aftertreatment Software Reprogramming. Certain Detroit Model Year 2013 to 2015 GHG14 DD13 engines that are registered in California will require reprogramming to a minim
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
SBW54-075
Apr 17, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
SBW54-075
Apr 17, 2020
280000 BACK OVER PREVENTION
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034615
Jan 21, 2020
130000 VISIBILITY
Service Solution for Western Star Velvac Door Mirror Seal Curling. The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from cu
SS1034615
Jan 21, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Service Solution for Western Star Velvac Door Mirror Seal Curling. The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from cu
SS1034621
Jan 20, 2020
020000 SUSPENSION
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
SBW72-008
Dec 19, 2019
130000 VISIBILITY
Service Bulletin for Window Regulator Retrofit.
SBW72-008
Dec 19, 2019
160000 STRUCTURE
Service Bulletin for Window Regulator Retrofit.
SBW00-004
Nov 22, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin explaining Western Star's courtesy engineering policy.
D19R5
Nov 20, 2019
060000 ENGINE AND ENGINE COOLING
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
350000 EQUIPMENT
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
SS1034499
Oct 30, 2019
110000 ELECTRICAL SYSTEM
Service Solution on failing RX modules in Western Star vehicles.
SS1034499
Oct 30, 2019
350000 EQUIPMENT
Service Solution on failing RX modules in Western Star vehicles.
ICI19-053
Oct 29, 2019
060000 ENGINE AND ENGINE COOLING
Important Campaign Information notice for field service campaign D18M3 being revised which added additional repair information,
D18M3REV1
Oct 28, 2019
060000 ENGINE AND ENGINE COOLING
Field Service Campaign Revision for heavy duty engine platform oil suction manifold. Additional repairs section added.
D19R5
Oct 28, 2019
060000 ENGINE AND ENGINE COOLING
Export Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines.
17TS9
Oct 25, 2019
060000 ENGINE AND ENGINE COOLING
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
SB47-015
Sep 27, 2019
070000 FUEL SYSTEM, GASOLINE
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
19TL-15
Sep 27, 2019
060000 ENGINE AND ENGINE COOLING
Tool Letter for ICC5 Programming Cable
19TL-15
Sep 27, 2019
350000 EQUIPMENT
Tool Letter for ICC5 Programming Cable
19TL-11
Sep 9, 2019
350000 EQUIPMENT
Tool Letter for New Tool Kit Replacement Components DDE DKICHA018006 Components 1, 2 and 3
19TL-13
Sep 9, 2019
100000 POWER TRAIN
Tool Letter for DT12 Seal Protector Sleeve
19TL-13
Sep 9, 2019
350000 EQUIPMENT
Tool Letter for DT12 Seal Protector Sleeve
D18M4
Sep 6, 2019
100000 POWER TRAIN
Field Service Campaign for Remanufactured Detroit DT12 Transmissions
D18M3-REV 1
Sep 4, 2019
060000 ENGINE AND ENGINE COOLING
Revised Field Service Campaign for Heavy Duty Engine Platform Oil Suction Manifold on DD3, DD15, DD16 Engines for Model Year 2014
D18M3-REV 1
Sep 4, 2019
350000 EQUIPMENT
Revised Field Service Campaign for Heavy Duty Engine Platform Oil Suction Manifold on DD3, DD15, DD16 Engines for Model Year 2014
18SP726Rev
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP725Rev
Aug 7, 2019
060000 ENGINE (PWS)
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
19TL-9
Aug 7, 2019
020000 SUSPENSION
DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repe
18SP725Rev
Aug 7, 2019
350000 EQUIPMENT
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP725Rev
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP726Rev
Aug 7, 2019
350000 EQUIPMENT
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP727Rev
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP727Rev
Aug 7, 2019
350000 EQUIPMENT
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP728Rev
Aug 7, 2019
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP728Rev
Aug 7, 2019
350000 EQUIPMENT
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP729Rev
Aug 7, 2019
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
18SP729Rev
Aug 7, 2019
350000 EQUIPMENT
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
0611-19
Aug 7, 2019
092100 FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
18SP730Rev
Aug 7, 2019
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket, P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
0107-19 GHG17
Aug 7, 2019
063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
SPN 3563 / FMI 2
Aug 7, 2019
350000 EQUIPMENT
HDEP GHG17 engines are not equipped with turbo wastegates. Steps in this troubleshooting involving wastegates were removed.
0107-19 GHG17
Aug 7, 2019
060000 ENGINE AND ENGINE COOLING
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
Showing 100 of 893 bulletins.
WESTERN STAR 4900 - All Years Overview
Complete safety history for the WESTERN STAR 4900 across all model years (1998, 2023).
236
Total Recalls
26
Total Complaints
0
Investigations
4
Reported Crashes
1
Reported Fires
2
Reported Deaths
WESTERN STAR 4900 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2023 | 4 | 0 | View |
| 2022 | 7 | 0 | View |
| 2021 | 9 | 0 | View |
| 2020 | 7 | 2 | View |
| 2019 | 15 | 2 | View |
| 2018 | 16 | 0 | View |
| 2017 | 16 | 0 | View |
| 2016 | 10 | 0 | View |
| 2015 | 14 | 4 | View |
| 2014 (current) | 11 | 6 | |
| 2013 | 8 | 0 | View |
| 2012 | 8 | 1 | View |
| 2011 | 14 | 2 | View |
| 2010 | 14 | 0 | View |
| 2009 | 16 | 1 | View |
| 2008 | 17 | 0 | View |
| 2007 | 14 | 0 | View |
| 2006 | 10 | 1 | View |
| 2005 | 7 | 2 | View |
| 2004 | 5 | 0 | View |
| 2003 | 2 | 0 | View |
| 2002 | 2 | 1 | View |
| 2001 | 3 | 2 | View |
| 2000 | 3 | 0 | View |
| 1999 | 2 | 0 | View |
| 1998 | 2 | 2 | View |