2011 WESTERN STAR 4900
14 recalls, 2 complaints - 701 TSBs
17V810000 Dec 15, 2017
EQUIPMENT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers tha... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com ... Read more
17V761000 Nov 27, 2017
EXTERIOR LIGHTING:BRAKE LIGHTS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Consequence
If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.
13V401000 Sep 5, 2013
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2009-2014 Western Star 4900 vehicles manufactured May 27, 2008, through March 22, 2013. A potential misalignment of a clearance hole in the B-pillar reinforcement may affect the performance of the seatbelt D-ring anchorage poin... Read more
Consequence
In the event of a crash, the seatbelt may not properly restrain the occupant, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will reinforce the D-ring anchor points, free of charge. The recall began during january November 2014. Owners may contact DTNA at 1-800-547-0712. DTNA's recall number is FL-645.
12V074000 Feb 28, 2012
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Defect Description
DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2006-2013 FREIGHTLINER, STERLING, AND WESTERN STAR VEHICLES, EQUIPPED WITH DETROIT DIESEL EPA07 AND EPA10, DD13 AND DD15/16 ENGINES, MANUFACTURED FROM JANUARY 20, 2006, THROUGH FEBRUARY 20, 2012. THE PUMP TO RAIL HIGH PRESSURE FUEL LINE SUPPORT ... Read more
Consequence
A FUEL LEAK COULD CREATE A ROAD HAZARD, INCREASING THE RISK OF A CRASH. ALSO A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy
DTNA WILL NOTIFY OWNERS, AND WHERE NECESSARY, THE HIGH PRESSURE FUEL LINE SUPPORT SYSTEM WILL BE REPLACED BY DTNA AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V605000 Dec 27, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Defect Description
DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 FREIGHTLINER BUSINESS CLASS M2 AND WESTERN STAR 4900 EMERGENCY VEHICLES MANUFACTURED FROM JULY 2, 2010, THROUGH DECEMBER 13, 2011, EQUIPPED WITH A DD13 EPA10 DETROIT DIESEL ENGINE. THE ENGINE SHUTDOWN SOFTWARE NORMALLY PROVIDED TO ... Read more
Consequence
IF THE VEHICLE OPERATOR RECEIVES AND IGNORES MULTIPLE WARNINGS INDICATING THE NEED FOR OPERATOR INTERVENTION, THE ENGINE MAY SHUT DOWN UNEXPECTEDLY. UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.
Remedy
DTNA WILL NOTIFY OWNERS, AND DEALERS WILL DISABLE THE ENGINE SHUTDOWN SOFTWARE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 13, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V558000 Nov 18, 2011
POWER TRAIN:AXLE ASSEMBLY
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011 WESTERN STAR 4900 TRUCKS, MANUFACTURED FROM DECEMBER 14, 2010, THROUGH JANUARY 26, 2011, EQUIPPED WITH MERITOR AXLE ASSEMBLIES. THE WELD THAT ATTACHES A TOWER BRACKET TO THE HOUSING IN SUSPECT ASSEMBLIES MAY CRACK AS A RESULT OF IMPROPER WELDING P... Read more
Consequence
DETACHMENT OF THE BRACKET MAY LEAD TO A LOSS OF VEHICLE CONTROL INCREASING THE RISK OF A CRASH.
Remedy
DAIMLER TRUCKS DEALERS WILL INSPECT THE AXLES FOR CRACKS AND THE WELDS WILL BE REPAIRED AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 30, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.
11V287000 May 18, 2011
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2009 THROUGH 2011 FREIGHTLINER CASCADIA, CENTURY, COLUMBIA, CORONADO, M2, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 19, 2009, THROUGH JULY 9, 2010, EQUIPPED WITH SPECIFIC DD13 AND DD15 ENGINES ASSEMBLED WITH A BOSCH HIGH PRESSURE FUE... Read more
Consequence
IF A DIESEL FUEL LEAK CONTINUES UNDETECTED, FUEL MAY SPILL ONTO THE ROADWAY INCREASING THE RISK OF A CRASH.
Remedy
DAIMLER TRUCKS WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES, FREE OF CHARGE. THIS RECALL IS AN EXPANSION OF A PREVIOUS RECALL (SEE RECALL CAMPAIGN 10V-339). THE SAFETY RECALL BEGAN ON MAY 18, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.
11V283000 May 16, 2011
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
DTNA IS RECALLING CERTAIN MODEL YEAR 2011-2012 WESTERN STAR 4900 VEHICLES MANUFACTURED FROM APRIL 1, 2010, THROUGH MAY 13, 2011, WITH STANDARD CAB HEIGHT AND A DD13 ENGINE. THE SUPPLY AND DELIVERY AIRLINES FOR THE FOOT VALVE MAY CONTACT THE AIR INTAKE ON THE ENGINE. RELATIVE MOTION BETWEEN THE CAB... Read more
Consequence
A HOLE IN THE DELIVERY AIR LINE MAY DEVELOP, EVENTUALLY LEADING TO REDUCED BRAKING CAPACITY TO THE FRONT OR REAR BRAKES, INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL INSPECT THE AIR LINES AND REROUTE IF NECESSARY TO PROVIDE ADDITIONAL CLEARANCE TO THE ENGINE AIR INTAKE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 21, 2011. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V249000 Apr 20, 2011
SERVICE BRAKES, AIR:SLACK ADJUSTERS:AUTOMATIC
Defect Description
DTNA IS RECALLING CERTAIN MODEL YEAR 2011 FREIGHTLINER CASCADIA, COLUMBIA GLIDER KIT, CORONADO, M2, AND WESTERN STAR4900 HEAVY TRUCKS MANUFACTURED FROM OCTOBER 16, 2010, THROUGH MARCH 9, 2011, EQUIPPED WITH GUNITE AUTOMATIC SLACK ADJUSTERS MANUFACTURED FROM OCTOBER 15, 2010, THROUGH JANUARY 31, 201... Read more
Consequence
IF THE SLACK ADJUSTER HOUSING WERE TO BREAK, THE WHEEL BRAKE TO WHICH THE SLACK ADJUSTER IS ATTACHED WOULD NO LONGER FUNCTION, CAUSING THE VEHICLE TO HAVE REDUCED BRAKING CAPACITY AND, IF MOUNTED ON THE STEER AXLE, THE VEHICLE COULD PULL TO ONE SIDE, POSSIBLY RESULTING IN A CRASH.
Remedy
DTNA WILL NOTIFY OWNERS AND DEALERS WILL REPLACE ANY AFFECTED SLACK ADJUSTERS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 5, 2011. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V146000 Mar 3, 2011
ENGINE AND ENGINE COOLING
Defect Description
DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2006 THROUGH 2011 FREIGHTLINER, CASCADIA, CENTURY, COLUMBIA FLD, AND M2, STERLING 9500, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM MARCH 20, 2006, THROUGH JUNE 30, 2010, EQUIPPED WITH SPECIFIC MBE4000 EPA07 MODEL ENGINES. THE INTAKE AI... Read more
Consequence
A SHORT CIRCUITED GRID HEATER COULD RESULT IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.
Remedy
DTNA WILL NOTIFY OWNERS OF THE RECALL DURING MARCH 2011. ANOTHER NOTIFICATION WILL BE ISSUED ONCE THE REMEDY IS RELEASED. DTNA EXPECTS THE REMEDY TO BE AVAILABLE BY DECEMBER 1, 2011. REPAIRS WILL BE PERFORMED BY DTNA DEALERS FREE OF CHARGE. OWNERS MAY CONTACT DTNA TOLL-FREE AT 1-800-547-0712. T... Read more
11V110000 Feb 23, 2011
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011 FREIGHTLINER CASCADIA AND CONORADO AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM APRIL 22, 2010, THROUGH JANUARY 28, 2011, EQUIPPED WITH AN EPA10 ISX ENGINE. THE ROUTING AND SECURING OF THE ALTERNATOR CABLES MAY ALLOW THE CABLE TO CONTACT O... Read more
Consequence
A POSITIVE ALTERNATOR CABLE, WITH DAMAGED INSULATION, THAT MAY CONTACT A GROUNDED COMPONENT CAN CAUSE A SHORT CIRCUIT THAT CAN RESULT IN A FIRE.
Remedy
DAIMLER TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL INSPECT THE ALTERNATOR CABLES FOR DAMAGE TO THE INSULATION. CABLES WITH DAMAGE TO THE INSULATION WILL BE REPLACED. THE CABLE ROUTING AND SECURING WILL BE MODIFIED TO ENSURE SUFFICIENT CLEARENCE TO THE HEAT SHIELD. REPAIRS WILL BE PERFORMED FREE O... Read more
10V551000 Nov 4, 2010
EQUIPMENT:OTHER:LABELS
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2011 FREIGHTLINER CORONADO, COLUMBIA, FLD MILITARY, BUSINESS CLASS M2, CASCADIA, CENTURY, AND WESTERN STAR 4900 TRUCKS MANUFACTURED FROM AUGUST 9, 2010, THROUGH OCTOBER 27, 2010 FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY... Read more
Consequence
FAILURE TO FOLLOW PROPER TIRE INFLATION RECOMMENDATIONS CAN RESULT IN TIRE FAILURE, INCREASING THE RISK OF A CRASH.
Remedy
LABELS WITH MISSING INFORMATION WILL BE REPLACED WITH CORRECTED LABELS. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 15, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS AT 1-800-547-0712.
10V341000 Jul 27, 2010
ENGINE AND ENGINE COOLING
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2007 THROUGH 2011 FREIGHTLINER, FCCC, STERLING, AND WESTERN STAR HEAVY TRUCKS MANUFACTURED FROM SEPTEMBER 5, 2006, THROUGH JUNE 30, 2010, EQUIPPED WITH SPECIFIC MBE900 EPA04 AND EPA07 MODEL ENGINES. THE INTAKE AIR GRID HEATER MAY SHORT CIRCUIT AND FAIL... Read more
Consequence
A SHORT CIRCUITED GRID HEATER COULD RESULT IN A VEHICLE FIRE AND INJURY TO VEHICLE OCCUPANTS.
Remedy
DAIMLER TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE BUSES FREE OF CHARGE. REPAIRS WILL BE PERFORMED BY DETROIT DIESEL CORPORATION AUTHORIZED REPAIR FACILITIES. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JULY 29, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712... Read more
10V339000 Jul 27, 2010
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Defect Description
DAIMLER TRUCKS IS RECALLING CERTAIN MODEL YEAR 2009 THROUGH 2011 FREIGHTLINER CASCADIA, CENTURY, COLUMBIA, CORONADO, M2, AND WESTERN STAR 4900 HEAVY TRUCKS MANUFACTURED FROM FEBRUARY 19, 2009 THROUGH JULY 9, 2010, EQUIPPED WITH SPECIFIC DD13 AND DD15 ENGINES ASSEMBLED WITH A BOSCH HIGH PRESSURE FUEL... Read more
Consequence
IF A DIESEL FUEL LEAK CONTINUES UNDETECTED, FUEL MAY SPILL ONTO THE ROADWAY POTENTIALLY RESULTING IN A CRASH.
Remedy
DAIMLER TRUCKS WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT MARCH 28, 2011. OWNERS MAY CONTACT DAIMLER TRUCKS TOLL-FREE AT 1-800-547-0712.
Complaint Statistics
2 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| STRUCTURE | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
STRUCTURE
May 3, 2016
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2011 WESTERN STAR 4900 TRUCK. THE CONTACT STATED THAT THE CABIN DESIGN WAS DEFECTIVE AND CAUSED REGEN FUMES TO PENETRATE INSIDE THE TRUCK. THE CONTACT SUFFERED HEADACHES, NAUSEA, EYE IRRITATION, AND DIS-ORIENTATION WHILE DRIVING DUE TO THE FUMES. THE MANUFACTURER WAS NOTIFIED.... Read more
FUEL/PROPULSION SYSTEM
May 3, 2016
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2011 WESTERN STAR 4900 TRUCK. THE CONTACT STATED THAT THE CABIN DESIGN WAS DEFECTIVE AND CAUSED REGEN FUMES TO PENETRATE INSIDE THE TRUCK. THE CONTACT SUFFERED HEADACHES, NAUSEA, EYE IRRITATION, AND DIS-ORIENTATION WHILE DRIVING DUE TO THE FUMES. THE MANUFACTURER WAS NOTIFIED.... Read more
Technical Service Bulletins, 2011 WESTERN STAR 4900
701 manufacturer communications from 494 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 82 |
| 350000 EQUIPMENT | 80 |
| 060000 ENGINE AND ENGINE COOLING | 73 |
| 060000 ENGINE (PWS) | 55 |
| 070000 FUEL SYSTEM, GASOLINE | 50 |
| 080000 FUEL SYSTEM, DIESEL | 45 |
| 110000 ELECTRICAL SYSTEM | 38 |
| 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 37 |
SBW83-030
Jun 27, 2022
130000 VISIBILITY
Updated Western Star Service Bulletin for HVAC Actuator Replacement
SBW83-030
May 10, 2022
130000 VISIBILITY
Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion
CALWS83-001REV
Dec 9, 2021
130000 VISIBILITY
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star veh
ICI21-030
Oct 18, 2021
130000 VISIBILITY
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
CALWS83-001
Sep 10, 2021
130000 VISIBILITY
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
CALWS83-001
Sep 10, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
SBW54-080
Jun 10, 2021
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
WP60-100
Mar 10, 2021
350000 EQUIPMENT
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are
TechTalk8161
Feb 19, 2021
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on DD15 HARD TO START UNLESS PLUGGED IN.
TechTalk8161
Feb 19, 2021
070000 FUEL SYSTEM, GASOLINE
Tech Talk discussion on DD15 HARD TO START UNLESS PLUGGED IN.
WP60-100
Feb 12, 2021
350000 EQUIPMENT
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an
SBW35-018
Dec 17, 2020
100000 POWER TRAIN
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
20TS-09
Dec 6, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
18SP744
Nov 30, 2020
060000 ENGINE AND ENGINE COOLING
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP745
Nov 30, 2020
060000 ENGINE AND ENGINE COOLING
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
18SP745
Nov 30, 2020
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
18SP745
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
SBW54-057
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
SBW54-057
Oct 27, 2020
350000 EQUIPMENT
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
WSTCAE180-2020
Oct 13, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Portland Truck Plant Paint Changes
WSTCAE180-2020
Oct 13, 2020
350000 EQUIPMENT
Portland Truck Plant Paint Changes
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk7679
Sep 15, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
20CSA-15
Aug 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
110000 ELECTRICAL SYSTEM
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
350000 EQUIPMENT
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
SBW31-016
Jul 28, 2020
022000 SUSPENSION:REAR
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
350000 EQUIPMENT
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
SBW60-027
Jul 13, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
SBW54-075
Apr 17, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
SBW54-075
Apr 17, 2020
280000 BACK OVER PREVENTION
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
20TS-01
Jan 21, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for DDC Series 60 engines concerning Series 60 Cylinder Head Resurfacing/Finish. Detroit Diesel does not recommend third party resurfacing of Series 60 cylinder heads (outside of Detroit and Detroit Reman).
20TS-01
Jan 21, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Technical Service Letter for DDC Series 60 engines concerning Series 60 Cylinder Head Resurfacing/Finish. Detroit Diesel does not recommend third party resurfacing of Series 60 cylinder heads (outside of Detroit and Detroit Reman).
SS1034621
Jan 20, 2020
020000 SUSPENSION
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
SBW00-004
Nov 22, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin explaining Western Star's courtesy engineering policy.
D19R5
Nov 20, 2019
060000 ENGINE AND ENGINE COOLING
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
350000 EQUIPMENT
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
SS1034499
Oct 30, 2019
110000 ELECTRICAL SYSTEM
Service Solution on failing RX modules in Western Star vehicles.
SS1034499
Oct 30, 2019
350000 EQUIPMENT
Service Solution on failing RX modules in Western Star vehicles.
D19R5
Oct 28, 2019
060000 ENGINE AND ENGINE COOLING
Export Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines.
17TS9
Oct 25, 2019
060000 ENGINE AND ENGINE COOLING
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
SB47-015
Sep 27, 2019
070000 FUEL SYSTEM, GASOLINE
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
19TL-15
Sep 27, 2019
060000 ENGINE AND ENGINE COOLING
Tool Letter for ICC5 Programming Cable
19TL-15
Sep 27, 2019
350000 EQUIPMENT
Tool Letter for ICC5 Programming Cable
19TS-6
Aug 7, 2019
060000 ENGINE AND ENGINE COOLING
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
19TS-6
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
19TS-6
Aug 7, 2019
110000 ELECTRICAL SYSTEM
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
0609-19
Aug 7, 2019
060000 ENGINE AND ENGINE COOLING
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
0609-19
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
sb54313
Aug 6, 2019
110000 ELECTRICAL SYSTEM
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
DOC-1034171
Feb 12, 2019
020000 SUSPENSION
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
sbw0015
Nov 19, 2018
020000 SUSPENSION
Service Bulletin Vibration and Harsh Ride Troubleshooting
HDEP PLV Return
Sep 30, 2018
070000 FUEL SYSTEM, GASOLINE
Service information Bulletin -HDEP PLV Return Line Tool DSN470E17006
DOC-1033256
Sep 18, 2018
020000 SUSPENSION
Service Solution for Western Star 4900, Frame Beaming - Rough Ride Vibration in bob tail mode
Aftertreamtent F
Sep 17, 2018
350000 EQUIPMENT
Service Information Bulletin for Aftertreamtent Failure Guide
Aftertreamtent F
Sep 17, 2018
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Service Information Bulletin for Aftertreamtent Failure Guide
DD13, DD15, DD16
Sep 13, 2018
110000 ELECTRICAL SYSTEM
DD13, DD15, DD16 Check Engine Light Flashing or Blinking
sbw8329 HVAC Fre
Sep 6, 2018
060000 ENGINE AND ENGINE COOLING
Service Solution for HVAC Fresh Air Intake Water Leak in certaian Western Star models-4700, 4900, and 5700
DOC-1033768
Aug 13, 2018
030000 BRAKES (PWS)
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
TS1033768
Aug 13, 2018
030000 SERVICE BRAKES, HYDRAULIC
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
sbw8329 HVAC Fre
Aug 13, 2018
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
Service Bulletin: HVAC Fresh Air Intake Water Leak
ICI18-022 FL773
Jul 26, 2018
350000 EQUIPMENT
FL773 ? Interim Recall Notice
sbw0014
Jul 23, 2018
350000 EQUIPMENT
Operating Hours for the Customer Assistance Center
0505-18
May 5, 2018
063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
0505-18
May 5, 2018
061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
sbw31013
May 1, 2018
350000 EQUIPMENT
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
sbw8329
May 1, 2018
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
ICI18-016 FL756
May 1, 2018
350000 EQUIPMENT
ICI18-016 FL756 ? Automotive Connector Terminal Removal Tool
FL756
May 1, 2018
125000 EXTERIOR LIGHTING:BRAKE LIGHTS
FL756 Brake Light Pressure Switches
DOC-1033446
May 1, 2018
100000 POWER TRAIN
SS1033446 Driveline Support Bearing - Meritor Driveline
FL756
May 1, 2018
030000 SERVICE BRAKES, HYDRAULIC
Brake Light Pressure switch may not activate the brake lights with a light application of the brake pedal.
sbw31013
May 1, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
sbw0005
May 1, 2018
355100 EQUIPMENT:OTHER:LABELS
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label. Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or
ICI18-016 FL756
May 1, 2018
350000 EQUIPMENT
The automatic connector terminal removal tool is part of tool kit DDE KI0CHA17001.
FL756
May 1, 2018
110000 ELECTRICAL SYSTEM
Brake Light Pressure switch may not activate the brake lights with a light application of the brake pedal.
FL756
May 1, 2018
040000 SERVICE BRAKES, AIR
Brake Light Pressure switch may not activate the brake lights with a light application of the brake pedal.
ICI18-016 FL756
May 1, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
The automatic connector terminal removal tool is part of tool kit DDE KI0CHA17001.
sbw8329
May 1, 2018
161000 STRUCTURE:FRAME AND MEMBERS
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
sbw31013
May 1, 2018
211000 TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
Showing 100 of 701 bulletins.
WESTERN STAR 4900 - All Years Overview
Complete safety history for the WESTERN STAR 4900 across all model years (1998, 2023).
236
Total Recalls
26
Total Complaints
0
Investigations
4
Reported Crashes
1
Reported Fires
2
Reported Deaths
WESTERN STAR 4900 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2023 | 4 | 0 | View |
| 2022 | 7 | 0 | View |
| 2021 | 9 | 0 | View |
| 2020 | 7 | 2 | View |
| 2019 | 15 | 2 | View |
| 2018 | 16 | 0 | View |
| 2017 | 16 | 0 | View |
| 2016 | 10 | 0 | View |
| 2015 | 14 | 4 | View |
| 2014 | 11 | 6 | View |
| 2013 | 8 | 0 | View |
| 2012 | 8 | 1 | View |
| 2011 (current) | 14 | 2 | |
| 2010 | 14 | 0 | View |
| 2009 | 16 | 1 | View |
| 2008 | 17 | 0 | View |
| 2007 | 14 | 0 | View |
| 2006 | 10 | 1 | View |
| 2005 | 7 | 2 | View |
| 2004 | 5 | 0 | View |
| 2003 | 2 | 0 | View |
| 2002 | 2 | 1 | View |
| 2001 | 3 | 2 | View |
| 2000 | 3 | 0 | View |
| 1999 | 2 | 0 | View |
| 1998 | 2 | 2 | View |