2012 WESTERN STAR 4900
8 recalls, 1 complaints - 805 TSBs
18V503000 Jul 31, 2018
STEERING:LINKAGES:TIE ROD ASSEMBLY
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2012-2015 Freightliner Cascadia, Coronado, Business Class M2, 114SD, and Western Star 4900 trucks. In certain front axle, brake lining, and brake spider combinations, braking may cause high vibrations, resulting in early failure of the t... Read more
Consequence
A tie-rod failure would cause a disconnect between the front wheels, resulting in a loss of steering ability, thereby increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the brake linings, brake spider, and tie-rod, free of charge. The recall began March 22, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL782.
18V351000 May 29, 2018
SERVICE BRAKES, AIR
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2012-2019 Western Star 4900 trucks built with Lowmax hoods and disc brakes. There may be insufficient clearance between the front brake hose and the hood resulting in the brake hose being chafed.
Consequence
Front brake hose chafing may causing air loss, possibly reducing braking effectiveness and increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the front axle brake hose, free of charge. DTNA issued owners an interim notification on July 27, 2018. The recall began November 27, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-773.
17V810000 Dec 15, 2017
EQUIPMENT
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers tha... Read more
Consequence
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com ... Read more
17V761000 Nov 27, 2017
EXTERIOR LIGHTING:BRAKE LIGHTS
Defect Description
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Consequence
If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.
13V401000 Sep 5, 2013
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2009-2014 Western Star 4900 vehicles manufactured May 27, 2008, through March 22, 2013. A potential misalignment of a clearance hole in the B-pillar reinforcement may affect the performance of the seatbelt D-ring anchorage poin... Read more
Consequence
In the event of a crash, the seatbelt may not properly restrain the occupant, increasing the risk of injury.
Remedy
DTNA will notify owners, and dealers will reinforce the D-ring anchor points, free of charge. The recall began during january November 2014. Owners may contact DTNA at 1-800-547-0712. DTNA's recall number is FL-645.
12V074000 Feb 28, 2012
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Defect Description
DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2006-2013 FREIGHTLINER, STERLING, AND WESTERN STAR VEHICLES, EQUIPPED WITH DETROIT DIESEL EPA07 AND EPA10, DD13 AND DD15/16 ENGINES, MANUFACTURED FROM JANUARY 20, 2006, THROUGH FEBRUARY 20, 2012. THE PUMP TO RAIL HIGH PRESSURE FUEL LINE SUPPORT ... Read more
Consequence
A FUEL LEAK COULD CREATE A ROAD HAZARD, INCREASING THE RISK OF A CRASH. ALSO A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy
DTNA WILL NOTIFY OWNERS, AND WHERE NECESSARY, THE HIGH PRESSURE FUEL LINE SUPPORT SYSTEM WILL BE REPLACED BY DTNA AUTHORIZED SERVICE FACILITIES, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V605000 Dec 27, 2011
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Defect Description
DAIMLER TRUCKS (DTNA) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 FREIGHTLINER BUSINESS CLASS M2 AND WESTERN STAR 4900 EMERGENCY VEHICLES MANUFACTURED FROM JULY 2, 2010, THROUGH DECEMBER 13, 2011, EQUIPPED WITH A DD13 EPA10 DETROIT DIESEL ENGINE. THE ENGINE SHUTDOWN SOFTWARE NORMALLY PROVIDED TO ... Read more
Consequence
IF THE VEHICLE OPERATOR RECEIVES AND IGNORES MULTIPLE WARNINGS INDICATING THE NEED FOR OPERATOR INTERVENTION, THE ENGINE MAY SHUT DOWN UNEXPECTEDLY. UNEXPECTED EMERGENCY VEHICLE ENGINE SHUTDOWN UNDER CERTAIN CONDITIONS COULD HAMPER RESCUE OPERATIONS AND PLACE THE PUBLIC AT RISK.
Remedy
DTNA WILL NOTIFY OWNERS, AND DEALERS WILL DISABLE THE ENGINE SHUTDOWN SOFTWARE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 13, 2012. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
11V283000 May 16, 2011
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
DTNA IS RECALLING CERTAIN MODEL YEAR 2011-2012 WESTERN STAR 4900 VEHICLES MANUFACTURED FROM APRIL 1, 2010, THROUGH MAY 13, 2011, WITH STANDARD CAB HEIGHT AND A DD13 ENGINE. THE SUPPLY AND DELIVERY AIRLINES FOR THE FOOT VALVE MAY CONTACT THE AIR INTAKE ON THE ENGINE. RELATIVE MOTION BETWEEN THE CAB... Read more
Consequence
A HOLE IN THE DELIVERY AIR LINE MAY DEVELOP, EVENTUALLY LEADING TO REDUCED BRAKING CAPACITY TO THE FRONT OR REAR BRAKES, INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL INSPECT THE AIR LINES AND REROUTE IF NECESSARY TO PROVIDE ADDITIONAL CLEARANCE TO THE ENGINE AIR INTAKE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON DECEMBER 21, 2011. OWNERS MAY CONTACT DTNA AT 1-800-547-0712.
Complaint Statistics
1 total complaints
1 fires
Top Reported Components
| Component | Complaints |
|---|---|
| FUEL/PROPULSION SYSTEM | 1 |
FUEL/PROPULSION SYSTEM
Jan 15, 2016
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2012 WESTERN STAR 4900. WHILE DRIVING VARIOUS SPEEDS, THE FUEL LINE CRACKED AND BEGAN LEAKING FUEL. THE CONTACT STATED THAT THE FAILURE RESULTED IN THE VEHICLE CATCHING FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THERE WERE NO INJURIES. THE MANUFA... Read more
Fire
Technical Service Bulletins, 2012 WESTERN STAR 4900
805 manufacturer communications from 559 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 91 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 84 |
| 060000 ENGINE AND ENGINE COOLING | 82 |
| 060000 ENGINE (PWS) | 64 |
| 080000 FUEL SYSTEM, DIESEL | 49 |
| 070000 FUEL SYSTEM, GASOLINE | 48 |
| 110000 ELECTRICAL SYSTEM | 48 |
| 063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 41 |
SBW83-030
Jun 27, 2022
130000 VISIBILITY
Updated Western Star Service Bulletin for HVAC Actuator Replacement
SBW83-030
May 10, 2022
130000 VISIBILITY
Western Star Service Bulletin for HVAC Actuator Replacement. The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion
ICI22-017
Apr 13, 2022
100000 POWER TRAIN
Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EX
CALWS83-001REV
Dec 9, 2021
130000 VISIBILITY
HVAC Actuator Wiring Harness. Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star veh
ICI21-030
Oct 18, 2021
130000 VISIBILITY
SF626 Western Star Window Replacement Inspection Notification. This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
CALWS83-001
Sep 10, 2021
130000 VISIBILITY
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
CALWS83-001
Sep 10, 2021
110000 ELECTRICAL SYSTEM
Customer Advisory Letter for HVAC Actuator Wiring Harness. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of
SBW54-080
Jun 10, 2021
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Key Fob ID Retention. Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
D21M1
Apr 19, 2021
100000 POWER TRAIN
Detroit Field Service Campaign for DT12 Transmission Drive Shaft Cover Plug Reseal. Daimler Trucks North America LLC, on behalf of its DETROIT Powertrain Division, is initiating Field Service Campaign D21M1 on certain DT12 transmissions in
WI21-009
Apr 19, 2021
060000 ENGINE AND ENGINE COOLING
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after Ap
WI21-008
Apr 6, 2021
350000 EQUIPMENT
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
WP60-100
Mar 10, 2021
350000 EQUIPMENT
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats. This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are
WP60-100
Feb 12, 2021
350000 EQUIPMENT
Western Star Parts Technical Bulletin for Universal Design Floor Mats. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an
SBW35-018
Dec 17, 2020
100000 POWER TRAIN
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-1441
WP20-018R
Dec 8, 2020
100000 POWER TRAIN
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018R
Dec 8, 2020
010000 STEERING
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been
WP20-018
Dec 7, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
350000 EQUIPMENT
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
100000 POWER TRAIN
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
WP20-018
Dec 7, 2020
010000 STEERING
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured A
20TS-09
Dec 6, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for SPN 3711 FMI 31 on GHG17 DD15 Trucks.
18SP745
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
18SP745
Nov 30, 2020
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
18SP745
Nov 30, 2020
060000 ENGINE AND ENGINE COOLING
Special Publication Letter for EPA07 EPA10 Three-Filter Fuel System DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit
18SP744
Nov 30, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
073100 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
18SP744
Nov 30, 2020
060000 ENGINE AND ENGINE COOLING
Special Publication letter for Two-Filter Fuel System KM59 GEN1 DD15 DD16 Severe Duty High Pressure Fuel Rail Feed Lines Service Kit.
SBW54-057
Oct 27, 2020
350000 EQUIPMENT
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
SBW54-057
Oct 27, 2020
110000 ELECTRICAL SYSTEM
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only D
WSTCAE180-2020
Oct 13, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Portland Truck Plant Paint Changes
WSTCAE180-2020
Oct 13, 2020
350000 EQUIPMENT
Portland Truck Plant Paint Changes
TechTalk4725
Sep 22, 2020
350000 EQUIPMENT
Tech Talk discussion about power steering fluid.
TechTalk4725
Sep 22, 2020
010000 STEERING
Tech Talk discussion about power steering fluid.
TechTalk7679
Sep 15, 2020
060000 ENGINE AND ENGINE COOLING
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
20CSA-15
Aug 31, 2020
060000 ENGINE AND ENGINE COOLING
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
110000 ELECTRICAL SYSTEM
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
20CSA-15
Aug 31, 2020
350000 EQUIPMENT
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2. On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diese
SBW31-016
Jul 28, 2020
022000 SUSPENSION:REAR
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
350000 EQUIPMENT
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
SBW31-016
Jul 28, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear su
20TS-05
Jul 27, 2020
060000 ENGINE AND ENGINE COOLING
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible i
SBW60-027
Jul 13, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and d
WI20-008
Apr 27, 2020
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand throug
WP20-006
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered fr
WP20-007
Apr 23, 2020
350000 EQUIPMENT
Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage
WP20-005
Apr 22, 2020
350000 EQUIPMENT
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC)
WI20-004
Apr 21, 2020
060000 ENGINE AND ENGINE COOLING
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
WI20-004
Apr 21, 2020
350000 EQUIPMENT
Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments
SBW54-075
Apr 17, 2020
110000 ELECTRICAL SYSTEM
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
SBW54-075
Apr 17, 2020
280000 BACK OVER PREVENTION
Service Bulletin for Lengthening the Backup Light Harness. Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering
02.2020 Campaign
Mar 4, 2020
350000 EQUIPMENT
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
SS1034621
Jan 20, 2020
020000 SUSPENSION
Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
SBW00-004
Nov 22, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Service Bulletin explaining Western Star's courtesy engineering policy.
D19R5
Nov 20, 2019
060000 ENGINE AND ENGINE COOLING
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
350000 EQUIPMENT
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
D19R5
Nov 20, 2019
356000 EQUIPMENT ADAPTIVE/MOBILITY
Updated Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines. Language was clarified that this only applies to Australia and New Zealand.
SS1034499
Oct 30, 2019
110000 ELECTRICAL SYSTEM
Service Solution on failing RX modules in Western Star vehicles.
SS1034499
Oct 30, 2019
350000 EQUIPMENT
Service Solution on failing RX modules in Western Star vehicles.
D19R5
Oct 28, 2019
060000 ENGINE AND ENGINE COOLING
Export Recall Safety Bulletin for vehicles in Australia and New Zealand with DD15 engines regarding high pressure fuel lines.
17TS9
Oct 25, 2019
060000 ENGINE AND ENGINE COOLING
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
SB47-015
Sep 27, 2019
070000 FUEL SYSTEM, GASOLINE
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
19TL-15
Sep 27, 2019
060000 ENGINE AND ENGINE COOLING
Tool Letter for ICC5 Programming Cable
19TL-15
Sep 27, 2019
350000 EQUIPMENT
Tool Letter for ICC5 Programming Cable
19TS-6
Aug 7, 2019
060000 ENGINE AND ENGINE COOLING
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
19TS-6
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
19TS-6
Aug 7, 2019
110000 ELECTRICAL SYSTEM
The modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean t
0609-19
Aug 7, 2019
060000 ENGINE AND ENGINE COOLING
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
0609-19
Aug 7, 2019
080000 FUEL SYSTEM, DIESEL
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
sb54313
Aug 6, 2019
110000 ELECTRICAL SYSTEM
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
DOC-1034171
Feb 12, 2019
020000 SUSPENSION
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
FL782
Jan 24, 2019
010000 STEERING
Recall FL782- Detroit Steer Axle Tie Rods
ICI19-005 FL782
Jan 21, 2019
010000 STEERING
FL782 Interim Recall Ending - Final Recall Beginning
FL773 Lowmax Bra
Nov 20, 2018
045000 SERVICE BRAKES, AIR:DISC
Recall Bulletin FL773 Lowmax Brake Hoses
FL773 Lowmax Bra
Nov 20, 2018
030000 BRAKES (PWS)
Recall Bulletin FL773 Lowmax Brake Hoses
sbw0015
Nov 19, 2018
020000 SUSPENSION
Service Bulletin Vibration and Harsh Ride Troubleshooting
HDEP PLV Return
Sep 30, 2018
070000 FUEL SYSTEM, GASOLINE
Service information Bulletin -HDEP PLV Return Line Tool DSN470E17006
FL782 Detroit St
Sep 20, 2018
010000 STEERING
Dealer Bulletin- FL782 Detroit Steer Axle Tie Rods
DOC-1033256
Sep 18, 2018
020000 SUSPENSION
Service Solution for Western Star 4900, Frame Beaming - Rough Ride Vibration in bob tail mode
Aftertreamtent F
Sep 17, 2018
350000 EQUIPMENT
Service Information Bulletin for Aftertreamtent Failure Guide
Aftertreamtent F
Sep 17, 2018
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Service Information Bulletin for Aftertreamtent Failure Guide
DD13, DD15, DD16
Sep 13, 2018
110000 ELECTRICAL SYSTEM
DD13, DD15, DD16 Check Engine Light Flashing or Blinking
sbw8329 HVAC Fre
Sep 6, 2018
060000 ENGINE AND ENGINE COOLING
Service Solution for HVAC Fresh Air Intake Water Leak in certaian Western Star models-4700, 4900, and 5700
0805-18 SPN 5210
Aug 31, 2018
350000 EQUIPMENT
Service Information Bulletin
DOC-1033699
Aug 16, 2018
100000 POWER TRAIN
TS 1033699: DT12 Transmission Driver Interview: Shifting Complaint Questionnaire
TS1033768
Aug 13, 2018
030000 SERVICE BRAKES, HYDRAULIC
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure. The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
sbw8329 HVAC Fre
Aug 13, 2018
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
Service Bulletin: HVAC Fresh Air Intake Water Leak
DOC-1033768
Aug 13, 2018
030000 BRAKES (PWS)
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
ICI18-022 FL773
Jul 26, 2018
350000 EQUIPMENT
FL773 ? Interim Recall Notice
sbw0014
Jul 23, 2018
350000 EQUIPMENT
Operating Hours for the Customer Assistance Center
0505-18
May 5, 2018
061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
0505-18
May 5, 2018
063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
ICI18-016 FL756
May 1, 2018
350000 EQUIPMENT
The automatic connector terminal removal tool is part of tool kit DDE KI0CHA17001.
FL756
May 1, 2018
110000 ELECTRICAL SYSTEM
Brake Light Pressure switch may not activate the brake lights with a light application of the brake pedal.
ICI18-016 FL756
May 1, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
The automatic connector terminal removal tool is part of tool kit DDE KI0CHA17001.
sbw0005
May 1, 2018
355100 EQUIPMENT:OTHER:LABELS
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label. Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or
sbw8329
May 1, 2018
161000 STRUCTURE:FRAME AND MEMBERS
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
sbw8329
May 1, 2018
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on the frontwall on 47,00,4900, and 5700 models.
sbw31013
May 1, 2018
211000 TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
DOC-1033462
May 1, 2018
130000 VISIBILITY
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
FL756
May 1, 2018
125000 EXTERIOR LIGHTING:BRAKE LIGHTS
FL756 Brake Light Pressure Switches
Showing 100 of 805 bulletins.
WESTERN STAR 4900 - All Years Overview
Complete safety history for the WESTERN STAR 4900 across all model years (1998, 2023).
236
Total Recalls
26
Total Complaints
0
Investigations
4
Reported Crashes
1
Reported Fires
2
Reported Deaths
WESTERN STAR 4900 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2023 | 4 | 0 | View |
| 2022 | 7 | 0 | View |
| 2021 | 9 | 0 | View |
| 2020 | 7 | 2 | View |
| 2019 | 15 | 2 | View |
| 2018 | 16 | 0 | View |
| 2017 | 16 | 0 | View |
| 2016 | 10 | 0 | View |
| 2015 | 14 | 4 | View |
| 2014 | 11 | 6 | View |
| 2013 | 8 | 0 | View |
| 2012 (current) | 8 | 1 | |
| 2011 | 14 | 2 | View |
| 2010 | 14 | 0 | View |
| 2009 | 16 | 1 | View |
| 2008 | 17 | 0 | View |
| 2007 | 14 | 0 | View |
| 2006 | 10 | 1 | View |
| 2005 | 7 | 2 | View |
| 2004 | 5 | 0 | View |
| 2003 | 2 | 0 | View |
| 2002 | 2 | 1 | View |
| 2001 | 3 | 2 | View |
| 2000 | 3 | 0 | View |
| 1999 | 2 | 0 | View |
| 1998 | 2 | 2 | View |