AIR BAGS
Defect Description
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air
... bags that will not deploy in a crash.Read moreConsequence
Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy
Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
410,619 vehicles affected
Manufacturer: Kia Motors America
AIR BAGS
Defect Description
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air
... bags that will not deploy in a crash.Read moreConsequence
Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy
Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
410,619 vehicles affected
Manufacturer: Kia Motors America
AIR BAGS
Defect Description
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air
... bags that will not deploy in a crash.Read moreConsequence
Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy
Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
410,619 vehicles affected
Manufacturer: Kia Motors America
AIR BAGS
Defect Description
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air
... bags that will not deploy in a crash.Read moreConsequence
Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy
Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
410,619 vehicles affected
Manufacturer: Kia Motors America
AIR BAGS
Defect Description
Kia Motors America (Kia) is recalling certain 2017-2019 Sedona, Soul, Soul EV, 2017-2018 Forte, and 2017 Forte Koup vehicles. The Air Bag Control Unit (ACU) cover may contact a memory chip on the printed circuit board and damage the electrical circuit. Circuit damage may result in deactivated air
... bags that will not deploy in a crash.Read moreConsequence
Air bags that do not deploy as intended can increase the risk of injury in a crash.
Remedy
Dealers will inspect the ACU, and either update the software or replace the unit, as necessary. Repairs will be performed free of charge. Owner notification letters were mailed March 21, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC226.
410,619 vehicles affected
Manufacturer: Kia Motors America
Complaint Statistics
268 total complaints
19 crashes 17 fires 15 injuries 1 deaths
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 124 |
| POWER TRAIN | 29 |
| UNKNOWN OR OTHER | 27 |
| ELECTRICAL SYSTEM | 15 |
| AIR BAGS | 11 |
| FUEL/PROPULSION SYSTEM | 9 |
| ENGINE AND ENGINE COOLING | 7 |
| VEHICLE SPEED CONTROL | 7 |
| STEERING | 5 |
| SERVICE BRAKES | 5 |
Incident date: Feb 17, 2026
The contact owns a 2018 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from underneath the hood. The check engine and oil warning lights were illuminated. The vehicle was towed to a local dealer, where it was diagnosed with a blow
... n engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 20V750000 (Engine); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.Read more
Incident date: Nov 13, 2025
The engine seized up at 165,000 miles. According to one [XXX] at Trinity Automotive in Fairfield, Ohio, it's a known issue. According to [XXX] at PrebCo in Eaton, Ohio, the issue is related to low-pressure piston rings. Compression tests showed between 0 psi in one cylinder and between 55 and 58 p
... si in the other three cylinders. These issues have been verified at Matt Castrucci Service Center. With a GDI engine, I had been chasing down the usage of too much oil for several months. I get oil changes at 3,000 miles, and I would be 1/2 quart to 1 quart low at 3,000 miles. Dealership service staff in Beavercreek, Ohio, said that Kia considers the usage of one additional quart of oil per 1,000 miles to be "acceptable" - that makes zero sense. I was told that they would do a piston soak, and they directed me to a formal procedure on Kia's website. I used this process, and it definitely cleaned out all of the carbon. This did not fix the issue. Taking my youngest daughter to a dinner following her high school national honors society induction, I experienced an engine knock as I accelerated onto the I75 north. It felt like a strong jolt back. The 2018 Kia Soul Plus has been a 3,100-pound roadside decoration since November 2025. I still owe $14,000 on this loan, and I cannot afford an additional car payment. Replacement of the engine will be $8,500. Kia customer service told me this is an out-of-pocket expense as their warranty ended at 150,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Aug 18, 2025
ENGINE SHUT OFF WHILE DRIVING IT DOWN THE HIGHWAY Purchased 8/5 from reseller, who had driver it over 200 miles with no issues. Had it inspected that day and no issues found. Scheduled appt w/ Clay Cooley Kia to drop off 8/12 to have warranty recalls addressed. Clay Cooley inspected and found no iss
... ues, verified in good shape; work completed 8/14. On 8/18, after driving it less than 183 miles, the vehicle COMPLETELY SHUT DOWN on the highway. The check engine light came on immediately before the car shut down, but that was all. It was incredibly dangerous. Searched online and discovered that this has been a know issue with Kia Souls. Discovered online that this was a known issue, and had previously been the focus of a class action lawsuit. Contacted Kia corporate who mandated I take it back to Clay Cooley Kia. Clay Cooley Kia refused to repair it, and Kia Corporate refused to handle further.Read more
Incident date: Feb 14, 2026
Unknown...the car goes into limp mode suddenly...my battery was boiling an shot liquid out of it, prior to this my other battery leaked an the alternator was bad ....when this happens suddenly you have no steering, an if course the boiling battery may explode....I've had this car checked over severa
... l times since begining of January with everything checking out fine but this still happeningRead more
Incident date: Feb 14, 2026
Unknown...the car goes into limp mode suddenly...my battery was boiling an shot liquid out of it, prior to this my other battery leaked an the alternator was bad ....when this happens suddenly you have no steering, an if course the boiling battery may explode....I've had this car checked over severa
... l times since begining of January with everything checking out fine but this still happeningRead more
Incident date: Feb 14, 2026
Unknown...the car goes into limp mode suddenly...my battery was boiling an shot liquid out of it, prior to this my other battery leaked an the alternator was bad ....when this happens suddenly you have no steering, an if course the boiling battery may explode....I've had this car checked over severa
... l times since begining of January with everything checking out fine but this still happeningRead more
Incident date: Jun 23, 2025
I am submitting this complaint regarding failure to complete a federally mandated safety recall and the subsequent release of my vehicle in an unsafe condition after prolonged dealer custody. Vehicle Information provided above Safety Recall Information Recall Type: Federal airbag safety recall Recal
... l Notice Received: 2023 Summary of Safety Concern I delivered my vehicle to authorized Kia dealerships for completion of a federally mandated airbag safety recall. The vehicle remained in dealership custody for approximately seven months without completion of the recall. During this period, the dealerships demanded payment for diagnostics and asserted that recall-related issues were “warranty-related” or “customer responsibility,” which effectively blocked completion of the safety recall. Despite my continued communication and willingness to proceed with recall repair, the recall was not completed. Kia declined to authorize repairs necessary to complete the recall. Vehicle Released Unrepaired and Unsafe The dealership ultimately demanded that I remove the vehicle without completing the safety recall. Upon retrieval of the vehicle, I discovered: Missing and/or altered vehicle components Extensive interior water damage These conditions were not present when the vehicle was delivered and occurred while the vehicle was in the dealership’s exclusive custody. The vehicle was released in a materially worse and potentially unsafe condition. Ongoing Safety Risk The federal safety recall remains unresolved. Electrical systems and safety components may be compromised. The vehicle is currently unsafe to operate, and repair is no longer a reasonable remedy. Basis for NHTSA Review This complaint concerns: Obstruction and noncompletion of a federal safety recall Improper conditioning of recall repairs on payment Release of a recalled vehicle without repair Potential compromise of safety systems while in dealer custodyRead more
Incident date: Jun 23, 2025
I am submitting this complaint regarding failure to complete a federally mandated safety recall and the subsequent release of my vehicle in an unsafe condition after prolonged dealer custody. Vehicle Information provided above Safety Recall Information Recall Type: Federal airbag safety recall Recal
... l Notice Received: 2023 Summary of Safety Concern I delivered my vehicle to authorized Kia dealerships for completion of a federally mandated airbag safety recall. The vehicle remained in dealership custody for approximately seven months without completion of the recall. During this period, the dealerships demanded payment for diagnostics and asserted that recall-related issues were “warranty-related” or “customer responsibility,” which effectively blocked completion of the safety recall. Despite my continued communication and willingness to proceed with recall repair, the recall was not completed. Kia declined to authorize repairs necessary to complete the recall. Vehicle Released Unrepaired and Unsafe The dealership ultimately demanded that I remove the vehicle without completing the safety recall. Upon retrieval of the vehicle, I discovered: Missing and/or altered vehicle components Extensive interior water damage These conditions were not present when the vehicle was delivered and occurred while the vehicle was in the dealership’s exclusive custody. The vehicle was released in a materially worse and potentially unsafe condition. Ongoing Safety Risk The federal safety recall remains unresolved. Electrical systems and safety components may be compromised. The vehicle is currently unsafe to operate, and repair is no longer a reasonable remedy. Basis for NHTSA Review This complaint concerns: Obstruction and noncompletion of a federal safety recall Improper conditioning of recall repairs on payment Release of a recalled vehicle without repair Potential compromise of safety systems while in dealer custodyRead more
Incident date: May 12, 2025
A Kia franchise dealership demanded payment for diagnostics in order to perform a federal airbag safety recall, which I refused. After the dealer’s involvement, the vehicle’s diagnostic/OBD port became unreadable, preventing recall completion. A second Kia dealer states they cannot complete the
... recall and wants thousands of dollars just to attempt diagnosis. The vehicle has been out of service for over six months with an open safety recall. I believe the recall process has been obstructed.Read more
Incident date: May 12, 2025
A Kia franchise dealership demanded payment for diagnostics in order to perform a federal airbag safety recall, which I refused. After the dealer’s involvement, the vehicle’s diagnostic/OBD port became unreadable, preventing recall completion. A second Kia dealer states they cannot complete the
... recall and wants thousands of dollars just to attempt diagnosis. The vehicle has been out of service for over six months with an open safety recall. I believe the recall process has been obstructed.Read more
Incident date: Oct 6, 2025
Driving on freeway,two pieces of paint, flaking flew onto my windshield obstructing my view. Pulled over to see what happened and it was paint on my hood was flaking off. The paint was stuck to my windshield. My safety was definitely at risk as paint blocked my view.
Incident date: Nov 20, 2025
Excessive oil consumption
Incident date: Dec 16, 2025
Was going down the freeway the check engine light came on pulled over and found there to be no oil on the dip stick and I had just checked it a week ago. Now the engine is knocking due to the oil consumption.
Incident date: Jan 1, 2024
The clear coat peeled off of the driver and passenger side mirrors in the beginning of 2024. The white paint started chipping off in a one inch straight line where the red roof meets the white side panel on both sides. You can tell it is where a strip of tape was that maybe separated the two paint
... colors in the process of painting. This began at the end of 2024. Then in early 2025, the white paint on the hood started flaking off in random spots all over the hood of the vehicle. The paint is completely gone in those areas and the gray body is now showing through where the white paint used to be.Read more
Incident date: Oct 6, 2025
Description of the Problem: My 2018 Kia Soul has a recurring and unresolved safety issue involving sudden loss of power while driving. The check-engine light repeatedly comes on, and at times the vehicle will hesitate or lose acceleration unexpectedly, creating a risk of being unable to maintain spe
... ed in traffic. Chronology: This issue has been occurring for over a year. I have taken the vehicle to the Kia dealership multiple times for the same problem. Each time, the dealership has either been unable to diagnose the cause or has returned the vehicle stating the issue was repaired, but the problem returns within weeks. Most recently, the dealership kept the vehicle for over a month and still could not identify or resolve the cause of the power loss or the recurring check-engine light. They then instructed me to pick up the car and drive it until the warning light comes back on, despite my reporting that the vehicle loses power while driving and is unsafe to operate. Safety Concern: The loss of power happens without warning and can leave me unable to accelerate or maintain speed. This has made it unsafe to drive in normal traffic conditions, such as merging onto highways or crossing intersections. I cannot safely operate the vehicle in its current condition. Attempts to Resolve: All service has been performed at the same Kia dealership since the car was purchased new. Despite multiple repair visits, including a month-long stay at the dealership, the problem remains unresolved. Kia Customer Care has been contacted, but the issue continues with no effective resolution or repair. Reason for NHTSA Complaint: Because the malfunction involves sudden power loss and repeated failure of the authorized dealership to diagnose or repair the issue, I am reporting this as a potential safety defect. I am concerned that this may reflect a broader problem affecting this vehicle model.Read more
Incident date: Oct 6, 2025
Description of the Problem: My 2018 Kia Soul has a recurring and unresolved safety issue involving sudden loss of power while driving. The check-engine light repeatedly comes on, and at times the vehicle will hesitate or lose acceleration unexpectedly, creating a risk of being unable to maintain spe
... ed in traffic. Chronology: This issue has been occurring for over a year. I have taken the vehicle to the Kia dealership multiple times for the same problem. Each time, the dealership has either been unable to diagnose the cause or has returned the vehicle stating the issue was repaired, but the problem returns within weeks. Most recently, the dealership kept the vehicle for over a month and still could not identify or resolve the cause of the power loss or the recurring check-engine light. They then instructed me to pick up the car and drive it until the warning light comes back on, despite my reporting that the vehicle loses power while driving and is unsafe to operate. Safety Concern: The loss of power happens without warning and can leave me unable to accelerate or maintain speed. This has made it unsafe to drive in normal traffic conditions, such as merging onto highways or crossing intersections. I cannot safely operate the vehicle in its current condition. Attempts to Resolve: All service has been performed at the same Kia dealership since the car was purchased new. Despite multiple repair visits, including a month-long stay at the dealership, the problem remains unresolved. Kia Customer Care has been contacted, but the issue continues with no effective resolution or repair. Reason for NHTSA Complaint: Because the malfunction involves sudden power loss and repeated failure of the authorized dealership to diagnose or repair the issue, I am reporting this as a potential safety defect. I am concerned that this may reflect a broader problem affecting this vehicle model.Read more
Incident date: Sep 25, 2025
9/25/25 Car would not accelerate on exit ramp and engine seized just as I pulled into Romeo Kia Kingston Car Repair Center, causing a dangerous driving situation. No prior noise or warning lights for the 6 years I have owned the car. 10/6/25 per Jared Illg, District Kia Mgr., “Although, my 20
... 18 Kia Soul 2.0 engine is under the Class Action Settlement, my car is not under extended warranty, because I did not have the KSDS software update.” I did not receive any mailings over the years, but two August, 2025 re-notifications. •Kia KSDS software 2018 update (172/953), why wasn't update performed by Romeo Auto Group Dealership before I purchased car? •Kia’s parent company, Hyundai Motor Group removed the KSDS update requirement for its lifetime engine warranty, why hasn’t Kia? •The Romeo Auto Group Dealership owned this car and used it as a Lease Car. I am second owner, why didn't I get a Transferable / Powertrain warranty? •Why would I get a limited warranty knowing the Kia Soul has faulty 2.0 engines since 2012, defects that arise in the car that originate from the factory; resulting in numerous lawsuits and class action settlements. This is not a case of owner neglect; I have taken excellent care of my 2018 Kia Soul. •I did not receive TSB-19 and TSB 222 which refers to known defects of all these connected components: excessive oil consumption, defective piston rings, and rod bearing failure; resulting in catastrophic engine failure. My mechanic has installed a used 53,000 mi. used engine. I now have a debt of $8,817.91 for a 2018 Kia Soul I have owned for six (6) years. I am so stressed this has a disastrous impact on my financial situation. Desired resolution: I am asking for Kia America, Inc. to reimburse me my expenses of $8,817.91 (replacement engine, towing, and car rentals; attached) and provide the extended Warranty for 150,000 mi.Read more
Incident date: Nov 3, 2025
The contact owns a 2018 Kia Soul. The contact stated while driving at various speeds, the steering wheel was difficult to turn to the left or the right. The contact stated that occasionally the steering wheel was loose and inoperable. There was no warning light illuminated. The contact had taken the
... vehicle to an independent mechanic who diagnosed the vehicle and determined that the steering column gears and nut needed to be replaced. The contact was referred to a dealer for the repair. The vehicle was taken to a local dealer, where it was diagnosed and determined that the steering gears, the steering coupler, and the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 130,000.Read more
Incident date: Oct 30, 2025
Kia is aware of these issues why haven't they issued a recall for engine oil composition low and causing problems
Incident date: Aug 12, 2025
On 8/12/25, my 2018 Kia Soul (approx. 126,000 miles) suddenly began shuddering at low RPM with a flashing check engine light, near-stalling, and smoke from the exhaust. A warning message appeared for an engine control issue. Prior to failure, the engine intermittently knocked and displayed an oil pr
... essure warning light. The engine burned oil at an excessive rate between routine oil changes. At the Kia dealership, diagnostic codes P0300 and P0303 were found. The dealer reported a burnt valve and seized starter, estimating $2,960 for valve repair or $6,437 for engine replacement, and stated these were not covered under Kia’s extended warranty or E2 Class Action Settlement because no P1326 code appeared. However, the symptoms match the rod bearing wear defect already covered under the E2 settlement. The dealer refused to perform the bearing clearance test (Kia’s required diagnostic for this defect) without payment, even though the settlement and extended warranty specify Kia must cover all inspection, diagnostic, and repair costs for potential rod bearing failures within the 15-year/150,000-mile coverage period. The engine failure created a serious safety risk when the vehicle lost power and nearly stalled in traffic. The burnt valve and seized starter are likely secondary effects of bearing-related long block failure. Kia’s refusal to inspect the vehicle without charge contradicts the settlement’s intent and prevents proper diagnosis of a known defect. I request that NHTSA investigate Kia’s handling of inspection and warranty coverage for vehicles showing these symptoms but lacking code P1326.Read more
Incident date: Oct 24, 2025
Engine is loosing oil into the #2 cylinder, causing an damage to the downstream exhaust. Once the cylinder fills with oil, the care immediately drops in operation speed causing significant driver response and immediately surrounding vehicles
Incident date: Oct 17, 2025
The contact owns a 2018 Kia Soul. The contact stated that while driving at an undisclosed speed, while depressing the accelerator pedal, the front of the vehicle suddenly jumped. The contact was unsure if any warning lights were illuminated during the failure. The vehicle was taken to the dealer but
... was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available.Read more
Incident date: Oct 1, 2025
Low compression on cylinder 3 and 4 and the car only has 40,000 miles on it. It's not covered in warranty because it's a 2018 model but I've only had the car for 1.5 years and still owe 18,000 on it and I'm a officer and a single mother and can't afford to let the car go back when Kia knows these ca
... rs have engine issues and low compression engine problems.Read more
Incident date: Sep 19, 2025
I thought my headlights needed cleaning because they are blurry instead of clear. As I am cleaning the headlights I tree that both of my headlights have micro cracks throughout the entire headlights This is not chips in the headlights it is literally Toni look cracks
Incident date: Dec 31, 1969
Going through oil so fast excessive oil use
Incident date: Dec 31, 1969
Going through oil so fast excessive oil use
Incident date: Dec 31, 1969
Going through oil so fast excessive oil use
Incident date: Aug 24, 2025
Out of no where my engine just started knocking. No engine light came on, no oil light came on, no warnings at all. I just got an oil change 12/18/2024, with 2 top offs 04/23/25 and 07/23/25. And August 24 th my engine started knocking. I took it to Midtown kia on 08/25/25 and they told me Kia custo
... mer care won't cover the engine recall.Read more
Incident date: Feb 1, 2025
Weird shifting
Incident date: Aug 19, 2025
The contact owns a 2018 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was tow
... ed to an independent mechanic, who diagnosed a failure with the piston oil rings, resulting in damage to the engine. The contact was informed that a piston was missing and that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.Read more
Incident date: Aug 2, 2025
Check engine light flashing and began to lose exceleration. Pulled off the highway and vehicle died. Unable to start it. Told that the engine is bad by a mechanic.
Incident date: Aug 2, 2025
Check engine light flashing and began to lose exceleration. Pulled off the highway and vehicle died. Unable to start it. Told that the engine is bad by a mechanic.
Incident date: Jul 28, 2025
I have owned this car now, for 3 years and uh, in those 3 years, I have had to add a quart of oil to it every week. There is a problem with oil consumption. It does not burn it and it does not leak it. And uh, apparently, kia says there is no problem. So in my opinion, the 1.6 l Kia engine is garbag
... e. It has blow by if I take the oil cap off. The oil cap will sit there and rattle and blow off. Now it sou ds like it is getting ready to blow the motor, it has a rod knocking.Read more
Incident date: Nov 10, 2024
Nov 10,2024 my 2018 Kia soul “1.6” (1.6 is important because only the 2018 Kia soul 2.0 got recognized in class action lawsuit for exact reason my 1.6 did engine fire but yet YOU nor KIA will take responsibility for the fire and you guys for not doing a recall on it) biggest problem I have is wh
... en I purchased it from kia lot in Carlsbad ca the salesman NEVER mentioned one word they’re known for catching fire nor mentioned someone actually died in car from engine fire to me that’s crappy customer care all the way around and Kia DOES NOT GIVE A CRAP ABOUT THEIR CUSTOMERS WHAT So EVER!! Was driving down fwy going to work and smoke coming from my engine my engine was on fire. Aug 2024 I had oil change and tuneup just months before the engine fire. NHTSA doesn’t care either how many people like myself could’ve burned up in kia death trap. To date they still haven’t made kia responsible for the 1.6 only 2.0 I hope they have a family member experience what I did I betcha they would take care of it then! Kia Corp has denied everything being their faulty piston oil rings that they continue making and using even on their new 2025 cars that are being recalled now! Do I have to die in the car to get recognized and reimbursed for all my out of pocket expenses?? Yep! Kia SUCKS never again!Read more
Fire
Incident date: Jul 2, 2025
Car burned out all oil and stalled
Incident date: Apr 4, 2025
Purchased 2018 KIA Soul from KIA dealer [XXX] in New Hampshire. There was 57,100 miles on the car at time of purchase. The vehicle was manufactured in South Korea in May 1, 2017. There is a potential safety issue concerning the absence of the rear view camera. The U.S. Government provided automob
... ile manufacturer's beginning in 2014 a time limit for the installation of these safety devices to be completed by May 2018. Having owned vehicles with the rear view camera installed the last ten years, I would like the NHTSA to investigate this issue which poses a serious hazard in so far as reverse driving and pedestrians are concerned. I believe that is why the rear view camera was ordered by the U.S. Government in the first place. I would like the camera installed or a refund equal to the cost of the installation, labor and price of the instrument. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Mar 7, 2025
My engine under, the 2018 KIA Soul Engine Recall, first problem was on October 2023 when it arrived at the dealership with 'no oil'. The mechanic said for KIA to replace the engine. At this time they also found 'sludge' for the first time. I had done my oil changes at the dealership and the most cur
... rent was August 2023; 2000 miles prior. KIA extended my 100k miles engine warranty to 150k miles. Since, I have experienced excessive oil consumption and firing of the engine. In December 2024, the engine light went on. The KIA mechanic said the engine must be replaced. This time I had a problem finding two maintenance receipts. KIA refused to honor the warranty. The dealership refused to work more on the car. In March 2025, the car began to fire large bangs, then much smoke and the engine seized. What if I was driving on a busy street when this happened? What if the car caught fire? I towed the car to the dealership. KIA manufacturer refuses to honor the engine warranty. I explained to KIA my car has documented engine problems. The sludge found is part of the engine problem. The car uses excessive oil, the high burning is coagulating in the bottom of the engine causing the sludge. I have followed the scheduled maintenance in the owner's manual. I have been harassed, badgered, called names at the KIA dealership who wants me to take my car away. I told all of them I have a car with a well known and documented engine defect that they must fix. I read the NHTSA 23V-099 recall. My KIA Soul has experienced similar problems according to the descriptions from the KIA mechanic. Because my car does not fall within the specific car description KIA keeps turning me away. I am driving an unreliable and unsafe car on the road. We cannot allow KIA to continue to sell unsafe cars they have no intention to correct. Another problem that began after the October 2023 break is the car has an error that reads, '...the battery is on'. I have replaced 3 Die Hard batteries since. Thank you.Read more
Incident date: Mar 7, 2025
My engine under, the 2018 KIA Soul Engine Recall, first problem was on October 2023 when it arrived at the dealership with 'no oil'. The mechanic said for KIA to replace the engine. At this time they also found 'sludge' for the first time. I had done my oil changes at the dealership and the most cur
... rent was August 2023; 2000 miles prior. KIA extended my 100k miles engine warranty to 150k miles. Since, I have experienced excessive oil consumption and firing of the engine. In December 2024, the engine light went on. The KIA mechanic said the engine must be replaced. This time I had a problem finding two maintenance receipts. KIA refused to honor the warranty. The dealership refused to work more on the car. In March 2025, the car began to fire large bangs, then much smoke and the engine seized. What if I was driving on a busy street when this happened? What if the car caught fire? I towed the car to the dealership. KIA manufacturer refuses to honor the engine warranty. I explained to KIA my car has documented engine problems. The sludge found is part of the engine problem. The car uses excessive oil, the high burning is coagulating in the bottom of the engine causing the sludge. I have followed the scheduled maintenance in the owner's manual. I have been harassed, badgered, called names at the KIA dealership who wants me to take my car away. I told all of them I have a car with a well known and documented engine defect that they must fix. I read the NHTSA 23V-099 recall. My KIA Soul has experienced similar problems according to the descriptions from the KIA mechanic. Because my car does not fall within the specific car description KIA keeps turning me away. I am driving an unreliable and unsafe car on the road. We cannot allow KIA to continue to sell unsafe cars they have no intention to correct. Another problem that began after the October 2023 break is the car has an error that reads, '...the battery is on'. I have replaced 3 Die Hard batteries since. Thank you.Read more
Incident date: Mar 7, 2025
My engine under, the 2018 KIA Soul Engine Recall, first problem was on October 2023 when it arrived at the dealership with 'no oil'. The mechanic said for KIA to replace the engine. At this time they also found 'sludge' for the first time. I had done my oil changes at the dealership and the most cur
... rent was August 2023; 2000 miles prior. KIA extended my 100k miles engine warranty to 150k miles. Since, I have experienced excessive oil consumption and firing of the engine. In December 2024, the engine light went on. The KIA mechanic said the engine must be replaced. This time I had a problem finding two maintenance receipts. KIA refused to honor the warranty. The dealership refused to work more on the car. In March 2025, the car began to fire large bangs, then much smoke and the engine seized. What if I was driving on a busy street when this happened? What if the car caught fire? I towed the car to the dealership. KIA manufacturer refuses to honor the engine warranty. I explained to KIA my car has documented engine problems. The sludge found is part of the engine problem. The car uses excessive oil, the high burning is coagulating in the bottom of the engine causing the sludge. I have followed the scheduled maintenance in the owner's manual. I have been harassed, badgered, called names at the KIA dealership who wants me to take my car away. I told all of them I have a car with a well known and documented engine defect that they must fix. I read the NHTSA 23V-099 recall. My KIA Soul has experienced similar problems according to the descriptions from the KIA mechanic. Because my car does not fall within the specific car description KIA keeps turning me away. I am driving an unreliable and unsafe car on the road. We cannot allow KIA to continue to sell unsafe cars they have no intention to correct. Another problem that began after the October 2023 break is the car has an error that reads, '...the battery is on'. I have replaced 3 Die Hard batteries since. Thank you.Read more
Incident date: May 6, 2025
The vehicle has been well maintained. About 1.5 years ago, it experienced a fuel injector failure. All four injectors were replaced to ensure the health of the engine. Recently, while on an 8-hour trip, halfway through, the engine experienced a sudden loss of power on the highway, nearly resulting
... in a crash, and the check engine light illuminated. The car was towed to a Kia dealership, where they stated the engine had failed. Cylinders 3 and 4 have ring and valve damage. The car had been performing well with no issues or warning signs, such as a trouble light or high temperatures. All other diagnostics were rated green by Kia.Read more
Incident date: May 6, 2025
The vehicle has been well maintained. About 1.5 years ago, it experienced a fuel injector failure. All four injectors were replaced to ensure the health of the engine. Recently, while on an 8-hour trip, halfway through, the engine experienced a sudden loss of power on the highway, nearly resulting
... in a crash, and the check engine light illuminated. The car was towed to a Kia dealership, where they stated the engine had failed. Cylinders 3 and 4 have ring and valve damage. The car had been performing well with no issues or warning signs, such as a trouble light or high temperatures. All other diagnostics were rated green by Kia.Read more
Incident date: May 6, 2025
The vehicle has been well maintained. About 1.5 years ago, it experienced a fuel injector failure. All four injectors were replaced to ensure the health of the engine. Recently, while on an 8-hour trip, halfway through, the engine experienced a sudden loss of power on the highway, nearly resulting
... in a crash, and the check engine light illuminated. The car was towed to a Kia dealership, where they stated the engine had failed. Cylinders 3 and 4 have ring and valve damage. The car had been performing well with no issues or warning signs, such as a trouble light or high temperatures. All other diagnostics were rated green by Kia.Read more
Incident date: May 6, 2025
The vehicle has been well maintained. About 1.5 years ago, it experienced a fuel injector failure. All four injectors were replaced to ensure the health of the engine. Recently, while on an 8-hour trip, halfway through, the engine experienced a sudden loss of power on the highway, nearly resulting
... in a crash, and the check engine light illuminated. The car was towed to a Kia dealership, where they stated the engine had failed. Cylinders 3 and 4 have ring and valve damage. The car had been performing well with no issues or warning signs, such as a trouble light or high temperatures. All other diagnostics were rated green by Kia.Read more
Incident date: Apr 9, 2025
The contact owned a 2018 Kia Soul. The contact stated that while driving at an undisclosed speed, a loud pop and smoke emanated from the engine compartment, prompting her to pull to the shoulder of the roadway. After a visual inspection, the contact observed flame jutting up from the engine. The con
... tact was able to extinguish the fire herself using a gallon of water she had on hand. No warning lights were illuminated. A fire report was filed. A police report was not filed, and no injuries were reported. The vehicle was towed to an independent mechanic, who diagnosed a nondescript failure with the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to an NHTSA Campaign but was unaware of the NHTSA Campaign Number. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000.Read more
Fire
Incident date: Mar 21, 2025
While climbing a hill, the engine began to sputter and lose power immediately, throwing multiple CEL codes. I was barely able to get it off the side of the road and shut the engine off. We were very lucky to be driving at a time when the road was not as busy as usual and experienced no collisions, t
... hough we were stranded on the side of a road with no cellular service for 2 hours before we could get towed. A mechanic reviewed the engine and suggested the piston rings blew and there was oil leaking from the exhaust manifold. Smoke was pouring from the rear of the engine, likely from it burning through the exhaust manifold, and the back of the engine was covered in oil and dripping out what oil was left in the engine at a rapid pace on the side of the road. This aligns with known issues for these engines involving oil consumption at unreasonable rates and the class action settlement for rod knock issues. The vehicle is able to be inspected. I am not comfortable starting the car as it continues to make horrible noises. The CEL codes produced were multiple misfires and individual cylinder misfires, P0300, P0301, P0302, P0303. The CEL illuminated after the engine lost power and made the noises, flashing repeatedly along with the oil indicator light. The oil light had not illuminated at all prior to indicate an issue with oil levels or pressure. Oil was present in the vehicle at acceptable levels approximately 95 minutes or 100 miles prior to the failure. Only the mechanic hired has looked at the engine so far.Read more
Incident date: Mar 9, 2025
The camshaft bolt broke off and destroyed the engine. A second bolt worked itself loose and photos show it at least half way out. Less than 100k on vehicle. The car was on the freeway when it lost acceleration ability. The dealership requested the extended warranty cover the replacement of the eng
... ine and they denied coverage. A few months before the codes for camshaft sensor came on. We replace the sensor and the car worked fine until recently.Read more
Incident date: Feb 3, 2025
After 84000 miles my catalystic convertor is going out.
Incident date: Mar 3, 2025
My 2018 Kia Soul burns oil creating the engine to misfire, stall, putter, tick. Ive had my oil changed on a Friday, and by Tuesday, there is no oil left in my engine. The local Kia dealership is currently doing an "oil consumption" test, however was alerted by Kia Corporate to not go any further u
... nless I get them 7 years of my oil change records. My car is still under warranty. I have provided the oil change records. The local KIA dealership advised I drive my car if I need to, knowing there is a faulty engine, and that could cause harm or death! KIA does NOT stand by their warranty and tries to nickel and dime their good, loyal customers. They manufacture faulty engines, putting peoples lives at risk! My car is sitting at the dealership, waiting on approval from KIA while I am left with no car. Also, the dealer does not have any loaners available.Read more
Incident date: Dec 12, 2024
While driving on the interstate @70mph with the cruise control activated and set the engine started without any warning to slow down. at this time the engine was sputtering, and the check engine light came on and we were unable to keep the car at speed. 12The vehicle was then driven about a mile to
... a KIA dealership. We were then told the engine had a multiple engine misfire and they would want the car for about 3 weeks to determine what happened. We then had the car towed to another mechanic who in a couple of days told us that there was no compression in cylinder #4 and the engine was blown.Read more
Incident date: Jan 1, 2023
The contact owns a 2018 Kia Soul. The contact stated that the engine was consuming an excessive amount of engine oil. The contact had to add one quart of oil per week. The battery was replaced on three occasions. The contact stated that the vehicle failed to exceed 57 MPH while driving. There was an
... abnormal creaking sound coming from the vehicle. The contact also stated that there was no oil in the oil pan, but there was no indication of a leak. The oil light was illuminated. The contact stated that the engine was limp, and the starter was becoming inoperable. The vehicle was taken to the local dealer, where it was diagnosed that the engine was becoming inoperable, and an engine replacement was recommended. The vehicle was not repaired. The vehicle was taken to another local dealer, Kia of Naples (3325 Westview Dr, Naples, FL 34104) for an oil consumption and rod bearing test. The manufacturer was contacted and extended the warranty to 150,000 and declined to replace the engine due to missing maintenance records. The failure mileage was approximately 70,000.Read more
Showing 50 of 268 complaints.