2014 KIA SOUL

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 22V096000 (AIR BAGS). The vehicle was taken for the oil change, and the contact was informed that the engine was consuming an excessive amount of engine oil. The oil level was extremely low. The contact was informed that the manifold was cleaned; however, the cause of the excessive oil consumption was not yet determined. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.

The contact owns a 2014 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine). The contact stated that while the vehicle was parked, the contact observed a leak underneath the engine compartment. The vehicle was taken to a dealer, where it was determined that the master seal was leaking and needed to be replaced. The vehicle was not repaired. The repairs were denied due to the failure not being covered under the recall. The vehicle was then taken to an independent mechanic, where it was diagnosed and it was determined that the master seal needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 90,140.

Excessive Oil Consumption/Burning Catalytic Converter Clogging Check Engine Light/Misfires My engine has all of these issues. It has been determined as known KIA issues not driver/owner related. My car has 94,000 miles but none of what's going on is any cause other than KIA issues/problems. I work a full time job and have missed work due to car not being able to be driven at random times.

The contact owns a 2014 Kia Soul. The contact stated that while driving approximately 55 MPH on the Interstate, the vehicle started shaking and there was a knocking sound coming from the engine with smoke and a burning oil odor. The engine, ABS, and traction control warning lights simultaneously illuminated. The vehicle was pulled over to the side of the road to cool down. The vehicle was able to be restarted. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured engine pin, which caused the knocking sound. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 20V750000 (Engine); however, the VIN was not included. The approximate failure mileage was 138,929.

The contact’s wife owns a 2014 Kia Soul. The contact stated that on several occasions after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle and outside around the vehicle. The contact stated that while the vehicle was parked on several occasions, there was condensation under the gas tank. The vehicle was inspected, and there was corrosion underneath the vehicle on the gas tank, and the rear of the gas tank was separating. The replacement gas tank was purchased but the refurbished gas tank had the same corrosion on the gas tank. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

The contact’s wife owns a 2014 Kia Soul. The contact stated that on several occasions after refueling the vehicle, there was an abnormally strong gasoline odor inside the cabin of the vehicle and outside around the vehicle. The contact stated that while the vehicle was parked on several occasions, there was condensation under the gas tank. The vehicle was inspected, and there was corrosion underneath the vehicle on the gas tank, and the rear of the gas tank was separating. The replacement gas tank was purchased but the refurbished gas tank had the same corrosion on the gas tank. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.

My car was not accelerating all the time I was pressing the pedal. a mechanic said it was the engine.

The contact owns a 2014 Kia Soul. The contact stated that while driving 30 MPH uphill with her daughter and her small dog inside the vehicle, the brake pedal was depressed, but the vehicle stalled and shut off unexpectedly. The contact stated that several minutes later, the vehicle started working as intended; however, a fuel smell remained inside the vehicle. The check engine warning light was illuminated. Neither an independent mechanic nor the dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. There was a fuel odor while attempting to start the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING); however, the VIN was not associated with the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not associated with the recall. The failure mileage was 228,041.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine light illuminated. The contact pulled to the side of the road. When the vehicle was turned off, oil leaked from the vehicle. The contact drove slowly to a business parking lot. The vehicle was towed to the residence and was then towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired, and the dealer refused to complete the recall repairs. The contact was informed that the manufacturer refused to do the recall repairs and stated that the warranty had expired. The vehicle remained at the dealer unrepaired. The contact was informed that the vehicle needed to be removed from the premises. The manufacturer was made aware of the failure and filed a claim. Afterwards, the contact was informed that NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 17V608000 (STEERING), 19V120000 (ENGINE, ENGINE AND ENGINE COOLING), and 15V123000 (VEHICLE SPEED CONTROL) were associated with the VIN. The failure mileage was approximately 140,000.

The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to the floorboard, and the vehicle was sluggish and slow to accelerate before responding as needed. There was an abnormal, rotten odor coming from the vehicle. The ABS, engine, and traction control warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer was contacted and suggested a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 157,000.

The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to the floorboard, and the vehicle was sluggish and slow to accelerate before responding as needed. There was an abnormal, rotten odor coming from the vehicle. The ABS, engine, and traction control warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer was contacted and suggested a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 157,000.

The contact owns a 2014 Kia Soul. The contact stated that while accelerating, the accelerator pedal was depressed to the floorboard, and the vehicle was sluggish and slow to accelerate before responding as needed. There was an abnormal, rotten odor coming from the vehicle. The ABS, engine, and traction control warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer was contacted and suggested a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 157,000.

Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car suddenly lost power in traffic and would not go over 20 mph; the check engine light came on and the vehicle entered limp mode. The sudden drop in power created a high anxiety, hazardous situation for my daughter, who had only had her license for a week, during rush hour traffic. The vehicle was unsafe to operate and had to be towed. Details of the Incident: Diagnostic trouble code P1326 (Knock Sensor Detection System) was confirmed by the Kia dealership. P1326 is part of Kia’s known engine defect population and is tied to safety related engine failures. The dealership documented oil consumption, oil fouled spark plugs, and compression readings below Kia’s minimum specification on all cylinders. The dealership concluded in writing that engine replacement is required. Despite this, Kia denied warranty coverage based solely on a bearing clearance test, without completing the full diagnostic process required under the KSDS settlement. The vehicle remains unsafe and inoperable. Why This Is a Safety Issue: The sudden loss of power and inability to accelerate above ~20 mph created a dangerous situation for my daughter and surrounding traffic. This is a known defect pattern in Kia vehicles covered under the KSDS program. The failure occurred without warning and could have resulted in a collision. Requested Action: I am reporting this because Kia has not responded to my two complaints nor properly addressed a safety related engine defect that is already part of a national settlement. The incomplete diagnostic process and denial of coverage leave the vehicle unsafe and unusable. I request that NHTSA review this incident as part of the ongoing safety concerns involving Kia GDI engines and P1326 related failures.

Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car suddenly lost power in traffic and would not go over 20 mph; the check engine light came on and the vehicle entered limp mode. The sudden drop in power created a high anxiety, hazardous situation for my daughter, who had only had her license for a week, during rush hour traffic. The vehicle was unsafe to operate and had to be towed. Details of the Incident: Diagnostic trouble code P1326 (Knock Sensor Detection System) was confirmed by the Kia dealership. P1326 is part of Kia’s known engine defect population and is tied to safety related engine failures. The dealership documented oil consumption, oil fouled spark plugs, and compression readings below Kia’s minimum specification on all cylinders. The dealership concluded in writing that engine replacement is required. Despite this, Kia denied warranty coverage based solely on a bearing clearance test, without completing the full diagnostic process required under the KSDS settlement. The vehicle remains unsafe and inoperable. Why This Is a Safety Issue: The sudden loss of power and inability to accelerate above ~20 mph created a dangerous situation for my daughter and surrounding traffic. This is a known defect pattern in Kia vehicles covered under the KSDS program. The failure occurred without warning and could have resulted in a collision. Requested Action: I am reporting this because Kia has not responded to my two complaints nor properly addressed a safety related engine defect that is already part of a national settlement. The incomplete diagnostic process and denial of coverage leave the vehicle unsafe and unusable. I request that NHTSA review this incident as part of the ongoing safety concerns involving Kia GDI engines and P1326 related failures.

Summary of Safety Defect: While my 16 year old daughter was driving our 2014 Kia Soul in December 2025, the car suddenly lost power in traffic and would not go over 20 mph; the check engine light came on and the vehicle entered limp mode. The sudden drop in power created a high anxiety, hazardous situation for my daughter, who had only had her license for a week, during rush hour traffic. The vehicle was unsafe to operate and had to be towed. Details of the Incident: Diagnostic trouble code P1326 (Knock Sensor Detection System) was confirmed by the Kia dealership. P1326 is part of Kia’s known engine defect population and is tied to safety related engine failures. The dealership documented oil consumption, oil fouled spark plugs, and compression readings below Kia’s minimum specification on all cylinders. The dealership concluded in writing that engine replacement is required. Despite this, Kia denied warranty coverage based solely on a bearing clearance test, without completing the full diagnostic process required under the KSDS settlement. The vehicle remains unsafe and inoperable. Why This Is a Safety Issue: The sudden loss of power and inability to accelerate above ~20 mph created a dangerous situation for my daughter and surrounding traffic. This is a known defect pattern in Kia vehicles covered under the KSDS program. The failure occurred without warning and could have resulted in a collision. Requested Action: I am reporting this because Kia has not responded to my two complaints nor properly addressed a safety related engine defect that is already part of a national settlement. The incomplete diagnostic process and denial of coverage leave the vehicle unsafe and unusable. I request that NHTSA review this incident as part of the ongoing safety concerns involving Kia GDI engines and P1326 related failures.

I was driving my 2014 Kia Soul on Friday 12/12 when without any warning the brakes went out. Thankfully I was able to get it to a parking lot without incident and requested a tow. After having it repaired, the mechanics stated the brake lines completely popped due to brake line corrosion. After researching this issue, I found that my Kia Soul had a Voluntary Service Campaign recall regarding the exact corrosion on the brake lines that would likely be responsible for this catastrophic failure. I was never notified of this possibility despite having my car routinely serviced in NJ and VA. This is a huge oversight on Kia’s behalf – other people with this make and model need to be notified that there could be unseen corrosion happening. Fortunately, I wasn’t on the highway when the brakes went out and thanks to my careful navigation I was able to avoid getting into an accident with others on the road at the time my brakes suddenly failed. Afterwards, I called Kia and requested reimbursement as this was a recall that I was never notified for but they refused as my VIN was not listed under the VSC. Due to the catastrophic nature of the failure and the potential for damage to property, severe injury, or loss of life, I am notifying NHTSA in hopes of escalating this issue and to raise awareness for other Kia Soul drivers. Prior to this incident, NO lights, NO audible warning, OR other signs of impending failure occurred. Had I been notified of this issue through the inclusion in the VSC, I would have been able to take steps to preemptively address this issue and avoid the associated risk of operating such a potentially compromised vehicle.

Brakes failed my husband (primary driver of the KIA vehicle) came home from work on 8/19/2024. He pulled off at the local mechanic. Brakes were rusty and there was rust in the brake line so we had to replace. Rusty brakeline became a voluntary recall because it was not just our car that had this problem. We have been going back and forth with Kia since June notice (their case #XXX) and they are blaming the criteria of their voluntary recall with the NHTSA that says that you can only get reimbursed if you can return the parts and document that they were the original manufacturer's parts that were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brakes failed my husband (primary driver of the KIA vehicle) came home from work on 8/19/2024. He pulled off at the local mechanic. Brakes were rusty and there was rust in the brake line so we had to replace. Rusty brakeline became a voluntary recall because it was not just our car that had this problem. We have been going back and forth with Kia since June notice (their case #XXX) and they are blaming the criteria of their voluntary recall with the NHTSA that says that you can only get reimbursed if you can return the parts and document that they were the original manufacturer's parts that were replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Upon backing the Kia out of my driveway the brakes failed completly. Upon removing the brake line shield I found extensive corrosion of the brake line resulting in a massive fluid loss. There is a Voluntary Service Campaign by Kia Motors for this issue. But, it only pertains to automobiles driven in high road salt usage states. I live on the coast of Alabama where the air is laden with salt. In fact our building codes here require the utilization of only stainless steel fastners due to this effect. In my opinion this recall should include the coast of Alabama. I did speak with Kia (Case number 25706168) but they could offer no remedy as my car was not operated in a high road salt state.

Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am requesting full reimbursement for repairs necessitated by the known engine defect in my 2014 Kia Soul with the 2.0L VEHICLE INFORMATION: •Year/Model: 2014 Kia Soul Plus •Current Mileage: 145,861 •Owner: [XXX] EXPENSES INCURRED DUE TO ENGINE DEFECT: 1.Oil Change - $152.34 (November 21, 2025) Jiffy Lube work order #410 documents excessive oil consumption with notation "1/2 QUART LOW ON OIL. CHECK YOUR OIL OFTEN" despite oil change only 46 days prior. 2.Oil Change - Valvoline (Oct 6, 2025) Full Synthetic Oil Change $0.00 Because they gave me a oil change for free because my oil light came on the next day. Valvoline 5W30 Full Synthetic Oil API SP 4.20 QT Valvoline Oil Filter 3.Oil Change – Valvoline - $106.00 (Oct 5, 2025) Full Synthetic Oil Change Valvoline 5W20 Full Synthetic Oil 4.DIAGNOSTIC SERVICE Firestone - $110.99 (ENGINE ANALYSIS Sept 6, 2025) * POSSIBLE BOTTOM END DAMAGE TO THE ENGINE FROM OVERHEATING** NEEDS TO GO TO ENGINE SHOP** DIAGNOSTIC SERVICE (ENGINE ANALYSIS) **HEARS SQUEAKING WHEN ACCELARTING. CUSTOMER WAS DRIVING UP THE GRAPE VINE AND CAR HAD SHUT OFF. CAR ALSO TAKES A WHILE TO GET UP TO SPEED.** 5. Catalytic Converter Replacement - $1,100 (Sept 6, 2025) oThe catalytic converter failed due to excessive exhaust temperatures caused by the engine defect. Per Kia TSB and recall documentation, high exhaust gas temperatures damage the catalytic converter, resulting in abnormal engine combustion and damage to engine pistons. 6. Autozone - $26.99 (Aug 28, 2025) oCataclean Fuel & Exhaust oSystem Cleaner 7. Valvoline - $140.00 (May 11, 2025) Complete Fuel System $19.99 8.Spark Plug Replacement & Tune-Up - $391.81 (March 29, 2025) Engine diagnostic codes (P0302, P0300 I request full reimbursement for these expenses totaling $2,011.13. Kia of Downtown Los Angeles will do the oil consumption test 11/24/2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.

Subject: Reimbursement Request for Engine Defect Repairs - VIN [XXX] Dear Kia Consumer Assistance Center, I am requesting full reimbursement for repairs necessitated by the known engine defect in my 2014 Kia Soul with the 2.0L VEHICLE INFORMATION: •Year/Model: 2014 Kia Soul Plus •Current Mileage: 145,861 •Owner: [XXX] EXPENSES INCURRED DUE TO ENGINE DEFECT: 1.Oil Change - $152.34 (November 21, 2025) Jiffy Lube work order #410 documents excessive oil consumption with notation "1/2 QUART LOW ON OIL. CHECK YOUR OIL OFTEN" despite oil change only 46 days prior. 2.Oil Change - Valvoline (Oct 6, 2025) Full Synthetic Oil Change $0.00 Because they gave me a oil change for free because my oil light came on the next day. Valvoline 5W30 Full Synthetic Oil API SP 4.20 QT Valvoline Oil Filter 3.Oil Change – Valvoline - $106.00 (Oct 5, 2025) Full Synthetic Oil Change Valvoline 5W20 Full Synthetic Oil 4.DIAGNOSTIC SERVICE Firestone - $110.99 (ENGINE ANALYSIS Sept 6, 2025) * POSSIBLE BOTTOM END DAMAGE TO THE ENGINE FROM OVERHEATING** NEEDS TO GO TO ENGINE SHOP** DIAGNOSTIC SERVICE (ENGINE ANALYSIS) **HEARS SQUEAKING WHEN ACCELARTING. CUSTOMER WAS DRIVING UP THE GRAPE VINE AND CAR HAD SHUT OFF. CAR ALSO TAKES A WHILE TO GET UP TO SPEED.** 5. Catalytic Converter Replacement - $1,100 (Sept 6, 2025) oThe catalytic converter failed due to excessive exhaust temperatures caused by the engine defect. Per Kia TSB and recall documentation, high exhaust gas temperatures damage the catalytic converter, resulting in abnormal engine combustion and damage to engine pistons. 6. Autozone - $26.99 (Aug 28, 2025) oCataclean Fuel & Exhaust oSystem Cleaner 7. Valvoline - $140.00 (May 11, 2025) Complete Fuel System $19.99 8.Spark Plug Replacement & Tune-Up - $391.81 (March 29, 2025) Engine diagnostic codes (P0302, P0300 I request full reimbursement for these expenses totaling $2,011.13. Kia of Downtown Los Angeles will do the oil consumption test 11/24/2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.

Engine failing, pistons, and major oil consumption

10/01/2025 I took my vehicle to Crain Kia of Conway for four different safety recalls. Safety Recall 15V123 (SC116) , 22V096(SC229) ,17V608(SC155A) ,and 19V120(SC176). Mr.Jerime York handled my paperwork. I told him my car has. diagnotic code of 420(Catalytic Converter is not operating efficiently on Bank 1) He told me they would take care of me. 10/14/2025 when i got there to pickup my vehicle I ask Mr.York, what they did about safety recall SC176. He said upgraded the module. I brought to his attention that the remedy stated that in addition, they were suppose to check catilatic converter and motor for damage due to module not controlling tempature. He stated he trusted that his mechanic followed repair procedure. i requested a printout of the diagnotic codes my vehicle had when I brought in which they gave me. Ive attached a copy of the diagnosic codes on my vehicle. notice the 420 code also attached is KIA Technical Service diagnostic procedure and repair instructions for safety recall SC176. which they did not do . I question if they did any of the recall repairs. The document prove they did not do the most important one sc176. please help with this situation.

The contact owns a 2014 Kia Soul. The contact received a recall letter related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving 40-45 MPH, the vehicle lost power and stalled. The vehicle was restarted. The engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved DTC: P0420; which was related to the catalytic converter. The vehicle was taken to the local dealer, where the software update was completed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 177,238.

The contact owns a 2014 Kia Soul. The contact received a recall letter related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that while driving 40-45 MPH, the vehicle lost power and stalled. The vehicle was restarted. The engine warning light was illuminated. The vehicle was taken to an independent mechanic, who retrieved DTC: P0420; which was related to the catalytic converter. The vehicle was taken to the local dealer, where the software update was completed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 177,238.

The engine has absorbed an insane amount of oil the last several weeks, and this week it burned 1/2 quart of oil in four days- it was fully filled to 1 quart monday and by Friday of the same week was halfway gone. Otherwise it has worked well. Other Kia souls in the area are selling for much more money even if they have the same or more miles on them, but because mine needs an engine rebuild due to piston ring issues, it is worth much less than it should be. And there are no available recalls even though this is a known issue for Kia souls.

In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple requests. This type of failure is consistent with the known defects in the Theta II engine that have triggered recalls and extended warranties in similar Kia models. Although Kia has denied coverage for my vehicle, I believe this is a related safety issue. The vehicle stalled unexpectedly, creating a hazardous condition on the road. I was traveling with my toddler in the back seat and felt our safety was at risk. I am submitting this complaint because I believe this failure is not an isolated incident and should be investigated. Kia has refused to acknowledge a defect, but the symptoms match those in previous recalls for other Soul and Forte models with similar engines. I have also attached documentation showing service history and repair costs, and I am happy to make the vehicle available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Soul. The contact, who was an independent dealer, purchased the vehicle for resale. The contact researched and identified an unrepaired recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) associated with the VIN. The vehicle was taken to the dealer; however, the dealer declined to repair the vehicle. The contact was informed that, because of missing or incorrect VIN information, the repair was declined. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact had not experienced a failure.

The contact owns a 2014 Kia Soul. The contact, who was an independent dealer, purchased the vehicle for resale. The contact researched and identified an unrepaired recall under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) associated with the VIN. The vehicle was taken to the dealer; however, the dealer declined to repair the vehicle. The contact was informed that, because of missing or incorrect VIN information, the repair was declined. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact had not experienced a failure.

In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple requests. This type of failure is consistent with the known defects in the Theta II engine that have triggered recalls and extended warranties in similar Kia models. Although Kia has denied coverage for my vehicle, I believe this is a related safety issue. The vehicle stalled unexpectedly, creating a hazardous condition on the road. I was traveling with my toddler in the back seat and felt our safety was at risk. I am submitting this complaint because I believe this failure is not an isolated incident and should be investigated. Kia has refused to acknowledge a defect, but the symptoms match those in previous recalls for other Soul and Forte models with similar engines. I have also attached documentation showing service history and repair costs, and I am happy to make the vehicle available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple requests. This type of failure is consistent with the known defects in the Theta II engine that have triggered recalls and extended warranties in similar Kia models. Although Kia has denied coverage for my vehicle, I believe this is a related safety issue. The vehicle stalled unexpectedly, creating a hazardous condition on the road. I was traveling with my toddler in the back seat and felt our safety was at risk. I am submitting this complaint because I believe this failure is not an isolated incident and should be investigated. Kia has refused to acknowledge a defect, but the symptoms match those in previous recalls for other Soul and Forte models with similar engines. I have also attached documentation showing service history and repair costs, and I am happy to make the vehicle available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Headlights seem to flicker off and on while using turn signals. Dash lights will brighten during the incident as well.

Odometer Fraud. The contact purchased a 2014 Kia Soul. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 92,000. It was later discovered that the mileage on the Title was 200,000.

On [XXX], my 2014 Kia Soul received the PI2002A Knock Sensor Detection System (KSDS) ECU update at Southwest Kia, 39650 Lyndon B Johnson Freeway South, Dallas, TX 75237. After the update, the engine sustained catastrophic damage (a hole in the block). Southwest Kia informed me that Kia denied the engine replacement under warranty, which is inconsistent with the official PI2002A bulletins (NHTSA #MC-10172065 and MC-10189615). These bulletins clearly state that the short block warranty is extended and that engine replacement is covered for this type of failure. I am requesting an immediate review of my case, a written explanation for the denial, and a timeline for resolution, as my vehicle is currently inoperable. Attached are service records, photos of the engine damage, and copies of the PI2002A bulletins for reference. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrated abnormally. No warning lights were illuminated. The vehicle idled down to 5 MPH. The contact continued to drive; however, the contact had to pull over several times. The contact drove to the mother's residence. The vehicle was towed to the local mechanic, who diagnosed that the catalytic converter was clogged or had melted and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was informed of the failure and the contact was informed that the vehicle was missing several updates, and the dealer refused to perform the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but denied assistance with the recall repairs. The failure mileage was approximately 67,000.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the malfunction indicator lamp illuminated. The contact stated that the failure was persistent. The vehicle was taken to the dealer; however, the contact was unsure if the vehicle was diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the recall information was not listed in the KIA database. In addition, the contact stated that the recall notification was received by mail, and the vehicle was not serviced under the recall repair. The failure mileage was approximately 40,000.

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrated abnormally. No warning lights were illuminated. The vehicle idled down to 5 MPH. The contact continued to drive; however, the contact had to pull over several times. The contact drove to the mother's residence. The vehicle was towed to the local mechanic, who diagnosed that the catalytic converter was clogged or had melted and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was informed of the failure and the contact was informed that the vehicle was missing several updates, and the dealer refused to perform the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but denied assistance with the recall repairs. The failure mileage was approximately 67,000.

The contact owns a 2014 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 22V096000 (AIR BAGS), 15V123000 (VEHICLE SPEED CONTROL), 17V608000 (STEERING), and 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked and vibrated abnormally. No warning lights were illuminated. The vehicle idled down to 5 MPH. The contact continued to drive; however, the contact had to pull over several times. The contact drove to the mother's residence. The vehicle was towed to the local mechanic, who diagnosed that the catalytic converter was clogged or had melted and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was informed of the failure and the contact was informed that the vehicle was missing several updates, and the dealer refused to perform the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but denied assistance with the recall repairs. The failure mileage was approximately 67,000.

The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the malfunction indicator lamp illuminated. The contact stated that the failure was persistent. The vehicle was taken to the dealer; however, the contact was unsure if the vehicle was diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact referenced NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling); however, the contact was informed that the recall information was not listed in the KIA database. In addition, the contact stated that the recall notification was received by mail, and the vehicle was not serviced under the recall repair. The failure mileage was approximately 40,000.

I WAS DRIVING FOR LESS THAN TEN MINUTES ON AN EXPRESSWAY WHEN MY KIA SOUL SHUT DOWN. I HAD JUST CHANGED LANES. FORTUNATELY, I HAD MOVED TO THE FAR LEFT WHICH WAS ADJACENT TO THE EMERGENCY LANE PRIOR TO THE SHUT DOWN. I WAS ABLE TO STEER THE CAR TO THAT AREA AND BRAKE. THE CAR HAD COMPLETELY SHUT DOWN OUT OF THE BLUE. I COULD NOT ACCELERATE. THANK GOD THE BRAKES AND STEERING WERE STILL WORKING. AFTER A FEW MINUTES I TRIED TO START THE CAR. IT TURNED ON QUICKLY. I WAS ABLE TO DRIVE TO THE NEAREST EXIT. THE CAR SEEMED TO WORK FINE. I MADE AN APPOINTMENT WITH A KIA DEALER. I WAS INFORMED THAT CERTAIN 2014 KIA'S MAY HAVE A PROBLEM WITH SHUTTING OFF. MY CAR IS IN THEIR HANDS. I AM TRYING TO GET IN TOUCH WITH KIA. IF THEY SAY MY CAR ISN'T ONE OF THE "CERTAIN" 2014 KIA'S THAT WERE RECALLED AND DON'T PAY FOR THE REPAIRS, I WILL BE VERY UPSET. THIS IS NOT NORMAL BEHAVIOR. A CAR SHOULDN'T JUST COMPLETELY SHUT DOWN. I COULD HAVE BEEN KILLED. I NO LONGER FEEL SAFE WITH THIS CAR.

Car burns through oil like crazy. Most likely has already caused damage to engine. After about 2-3 weeks from getting my oil changed my oil light will start flashing when I brake. After another week it'll start coming on when I accelerate.

My VIN number was included as part of the engine recall up to 150,000 miles. My car sat at the dealership and the engine replacement was denied because the leaking piston were not cover as part of the engine recall. I even called Kia directly and they would not cover the engine replacement. The excessive oil consumption starter at 93K, the engine failed at 120,000 mile and 7 years old. I bought the vehicle brand new and I changed my oil faithfully. I think they denied the engine replacement because they started getting all these other engine recalls. The car was very reliable and no other major problems until this.

Ive tried to get my recalls fixed since I bought the car 2 years ago, Jeff Wyler Kia Eastgate Ohio has given me the run around, at least 5 attempts of no call backs or prolonged appointment dates not having me on record, my car breaks down I pay for diagnostic blown engine, I pay to have it towed to Jeff Wyler Kia Eastgate Ohio, it's been there for 5 weeks and they still have not done a diagnostic on it. They are saying they never received my driver's license, then it was proof of ownership, they won't call me back or email. I'm just so frustrated because Kia the main company actually has sent me many letters to get it fixed I call them and they told me their wasn't even a diagnostic done, they tried reaching out to them. Should I tow my car to a different dealer? I'm not sure what to do anymore, I'm almost afraid now they'll say they can't cover it for same reason, my trust is gone at this point with the dealership. I recently had a full knee replacement and getting in and out of my daughter's car has been very hard on me, I asked for a loaner and they said they don't provide them there and I have to pay. I've already put in so much money on this car at this point I feel cheated or targeted for some reason. They treat me like I'm trying to get something for free, they aren't paying out of their pocket. My car is still sitting there soon to be 6 weeks and don't know what to do, the treatment of this dealership is beyond horrible and I don't trust them. it's not my fault this happened I'm sorry for everyone involved especially Kia , it must be a lot, Thank you for listening to me , I hope you have a great day [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ive tried to get my recalls fixed since I bought the car 2 years ago, Jeff Wyler Kia Eastgate Ohio has given me the run around, at least 5 attempts of no call backs or prolonged appointment dates not having me on record, my car breaks down I pay for diagnostic blown engine, I pay to have it towed to Jeff Wyler Kia Eastgate Ohio, it's been there for 5 weeks and they still have not done a diagnostic on it. They are saying they never received my driver's license, then it was proof of ownership, they won't call me back or email. I'm just so frustrated because Kia the main company actually has sent me many letters to get it fixed I call them and they told me their wasn't even a diagnostic done, they tried reaching out to them. Should I tow my car to a different dealer? I'm not sure what to do anymore, I'm almost afraid now they'll say they can't cover it for same reason, my trust is gone at this point with the dealership. I recently had a full knee replacement and getting in and out of my daughter's car has been very hard on me, I asked for a loaner and they said they don't provide them there and I have to pay. I've already put in so much money on this car at this point I feel cheated or targeted for some reason. They treat me like I'm trying to get something for free, they aren't paying out of their pocket. My car is still sitting there soon to be 6 weeks and don't know what to do, the treatment of this dealership is beyond horrible and I don't trust them. it's not my fault this happened I'm sorry for everyone involved especially Kia , it must be a lot, Thank you for listening to me , I hope you have a great day [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Ive tried to get my recalls fixed since I bought the car 2 years ago, Jeff Wyler Kia Eastgate Ohio has given me the run around, at least 5 attempts of no call backs or prolonged appointment dates not having me on record, my car breaks down I pay for diagnostic blown engine, I pay to have it towed to Jeff Wyler Kia Eastgate Ohio, it's been there for 5 weeks and they still have not done a diagnostic on it. They are saying they never received my driver's license, then it was proof of ownership, they won't call me back or email. I'm just so frustrated because Kia the main company actually has sent me many letters to get it fixed I call them and they told me their wasn't even a diagnostic done, they tried reaching out to them. Should I tow my car to a different dealer? I'm not sure what to do anymore, I'm almost afraid now they'll say they can't cover it for same reason, my trust is gone at this point with the dealership. I recently had a full knee replacement and getting in and out of my daughter's car has been very hard on me, I asked for a loaner and they said they don't provide them there and I have to pay. I've already put in so much money on this car at this point I feel cheated or targeted for some reason. They treat me like I'm trying to get something for free, they aren't paying out of their pocket. My car is still sitting there soon to be 6 weeks and don't know what to do, the treatment of this dealership is beyond horrible and I don't trust them. it's not my fault this happened I'm sorry for everyone involved especially Kia , it must be a lot, Thank you for listening to me , I hope you have a great day [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Flickering lights on off while driving at night turn signal triggers it and does it randomly

Flickering lights on off while driving at night turn signal triggers it and does it randomly

** Component/system that failed: The engine and catalytic converter. An independent mechanic confirmed the catalytic converter is clogged due to engine oil burning and entering the exhaust system. The component is still in the vehicle and available for inspection upon request. ** Safety risk: The car struggles to accelerate, especially from a stop or uphill, and cannot reliably reach or maintain highway speeds. It revs at 3,500–4,000 RPM at just 20–60 mph. This creates a serious safety hazard, especially when merging, changing lanes, or avoiding traffic, putting myself and others at risk. ** Problem confirmed: Yes. A trusted independent shop diagnosed and confirmed the engine is burning oil, contaminating the catalytic converter, and advised against replacing the converter until the root cause is fixed, or it will fail again. The Kia dealership dismissed the issue without testing, claiming it’s acceptable to burn 1 quart of oil every 1,000 miles. However, my vehicle consumes about 1 quart every 500 miles despite routine 2,500-mile oil changes with 5W-20 high-mileage oil. This excessive consumption is abnormal and being overlooked without proper evaluation. ** Inspection by manufacturer or others: Yes. A Kia dealership inspected the vehicle but refused to perform an oil consumption test, claiming the vehicle was “too unstable to drive,” despite me driving it 20 miles there. They blamed the converter failure on “normal wear and tear,” and denied the presence of an oil leak. ** Warning symptoms prior to failure: Yes. The symptoms began months ago and progressed over time, including: loss of power, high RPMs under low speed, poor fuel economy (range dropped from 350 to 310 miles), and difficulty accelerating. No warning lights have appeared. ** Additional note: This issue closely mirrors NHTSA Recall 19V120, but my Soul has a 2.0L engine, not a 1.6L. Many 2.0L owners report the same problem. I believe this defect should be investigated for recall expansion.

Odometer Fraud. The contact purchased a 2014 Kia Soul. The contact stated that upon start of the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken an independent mechanic where the mechanic discovered that there was a mileage discrepancy. The vehicle was a purchased from a Toyota dealer. An email was sent to the car salesman who sold the contact the vehicle. At the time of purchase, the vehicle mileage was 112,485, it was later discovered that the mileage was approximately 138,000.