2018 KIA SORENTO

3 recalls, 340 complaints - 259 TSBs - 5/5 safety rating

TRAILER HITCHES

Defect Description

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris a... Read more

Consequence

A fire while parked or driving can increase the risk of injury.

Remedy

Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia cu... Read more

70,887 vehicles affected

Manufacturer: Kia America, Inc.

STEERING:COLUMN

Defect Description

Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The cowl crossbar that connects to the Motor Driven Power Steering (MDPS) steering column may be improperly welded, allowing the steering column to separate.

Consequence

If the steering column separates, it can cause a loss of steering ability, increasing the risk of a crash.

Remedy

Kia will notify owners, and dealers will replace the cowl crossbar, free of charge. The recall began October 26, 2018. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC167.

97 vehicles affected

Manufacturer: Kia Motors America

AIR BAGS:SIDE/WINDOW

Defect Description

Kia Motors America (Kia) is recalling certain 2018 Kia Sorento vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.

Consequence

If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.

Remedy

Kia will notify owners, and dealers will replace the driver and passenger side curtain air bags, free of charge. The recall began on December 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC159.

2,014 vehicles affected

Manufacturer: Kia Motors America

Complaint Statistics

340 total complaints 17 crashes 13 fires 12 injuries

Top Reported Components

Component	Complaints
ENGINE	53
POWER TRAIN	40
UNKNOWN OR OTHER	34
ELECTRICAL SYSTEM	31
STEERING	30
FUEL/PROPULSION SYSTEM	21
EXTERIOR LIGHTING	18
AIR BAGS	14
SERVICE BRAKES	11
STRUCTURE:BODY	10

Incident date: Aug 22, 2026

The High Pressure Fuel Pump failed while driving on highway. I took it to the Kia dealership and they told me of the issue. There were no prior warnings of issues Kia recalled all 2019-2020 kia sorentos with this same issue. This component should not have failed at 63k miles and Kia should extend t... Read more

Incident date: Aug 14, 2026

The abs module has failed. Yes vehicle is available for inspections if wanted and would be appreciated. Had it scanned by dealership and it’s too expensive to fix. Lights on are abs. Traction control. Auto hold. Autonomous braking. Thank you

Incident date: Aug 14, 2026

Incident date: Aug 18, 2026

The contact owns a 2018 Kia Sorento. The contact stated that while driving 50 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. There was smoke coming from the rear of the vehicle. The contact exited the freeway and waited for AAA to tow the vehicle to the residence.... Read more

Incident date: Aug 10, 2026

I am a working parent filing a formal complaint against Kia America and Classic kia of Carrollton for non-compliance with the Theta II Class Action Settlement mandates. My vehicle experienced a qualifying engine failure and is currently held at the dealership. The dealership is actively refusing to ... Read more

Incident date: Jun 18, 2026

Drivers side rear sway bar bracket missing. Can cause stability issues in evasive maneuvers to avoid an accident. Parts falling off vehicle can cause damage to other vehicles

Incident date: Jun 18, 2026

Driving on highway at 80 MPH and accelerator stopped working and car turned off. We had to coast off toll rd and hope for the best. No warning and happened with our whole family in the car. I had a recall notice from manufacturer but last time I tried contacting manufacturer/dealer they said no reso... Read more

Incident date: Apr 13, 2026

The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train); however, the part required for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact ... Read more

Incident date: Apr 13, 2026

The contact owns a 2021 Hyundai Tucson. The contact stated that upon starting the vehicle on several occasions, the message "Check the Forward Collison System" was displayed, and a collision warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the forward-looking... Read more

Incident date: Apr 13, 2026

This event has happened multiple times in various situations. While sitting at a red light the auto idle stop feature was engaged and the engine turned off as normal. Upon lifting my foot off the brake, the car fails to restart leaving me stranded in the middle of the intersection. This caused an un... Read more

Incident date: Sep 6, 2025

My car only has 60,000 miles and it shifts hard. Also my drivers seat belt has issues latching

Incident date: Sep 6, 2025

Suspension issue

Incident date: Sep 6, 2025

Suspension issue

Incident date: May 1, 2026

I am submitting this complaint regarding a safety defect in my 2018 Infiniti Q50, which was manufactured prior to May 1, 2018. Despite matching the make, model, and production timeframe associated with an existing Infiniti recall for backup camera failures, my specific vehicle is not included in the... Read more

Incident date: Jan 1, 2025

Our mechanic noted that there is rust/rot damage to the metal gas tank shield. It’s unknown how long this has existed.

Incident date: Apr 4, 2026

While driving at low speeds twice now my ram 1500 has stalled and engaged the parking break. Once coming to a stop and another time making a turn onto a road. Once I turn the truck back on there is a battery light on the dash and I’m allowed to drive to a safe place and restart the truck and the b... Read more

Incident date: Apr 4, 2026

Incident date: Jun 1, 2025

2 open recalls on safety with no fix yet. Suspension has messed up, random electrical issues in dash and cruise control.My transmission also stalls at certain times. Dealership replaces struts, states they can’t get the vehicle electrical to act up although I have photos and videos and they can’... Read more

Incident date: Jun 1, 2025

Incident date: Oct 11, 2025

The contact owns a 2020 Buick Enclave. The vehicle was reversed out of the driveway; however, after shifting into drive(D) and depressing the accelerator pedal, the vehicle jerked, vibrated, and the check engine warning light and other unknown warning lights illuminated. After several minutes, the v... Read more

Incident date: Mar 21, 2026

The vehicle exhibits a consistent and reproducible malfunction in the powertrain system, specifically related to acceleration response and drivetrain engagement. While driving at a steady speed, when the accelerator is pressed gradually (approximately 50–60%), the engine RPM increases but the veh... Read more

Incident date: Jan 9, 2026

(1) What happened? Suddenly the rear camera screen went blank. It took me half a second to realize the problem and to react and automatically stepping the breaks. Luckily, there was no one behind the car. (2) What component or system failed or malfunctioned? Rear Camera View/Screen. (3) Is it ... Read more

Incident date: Jan 9, 2026

There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.

Incident date: Jan 9, 2026

There was a recall on the L87 propulsion. The dealer changed the oil and said it was fixed. I left the dealer and the issue still persists. They refuse to address it.

Incident date: Dec 31, 1969

Multiple warning lights on including Engine System, CMBS, Electric Parking, Electric Power Steering, RDM and Adaptive Cruise control warnings caused by Fuel System Too Rich. Either Fuel injector not properly installed or issue with fuel pump. As per Service Bulletin 19-032, this is issue with fuel i... Read more

Incident date: Dec 31, 1969

While offloading my truck after getting back from vacation and with all the windows rolled down I noticed smoke coming out of the cab of my truck. Not know what it was or why smoke was coning from the inside of my truck I went to investigate and notice the top of the rear seat was melting and smokin... Read more

Incident date: Dec 31, 1969

Incident date: May 7, 2024

The 10-speed automatic transmission (10R80) in my 2019 Ford F-150 has failed and now requires a full replacement costing. Transmission failure while driving can cause sudden loss of propulsion or power, resulting in a dangerous loss of vehicle control on public roads. This is a known safety defect a... Read more

Incident date: Feb 20, 2026

The Chevy Bolt steering wheel has a skip track and previous track button mounted to the left-rear side of the steering wheel. These buttons often become unresponsive for extended periods of time (up to 30 minutes) when a media device is connected. When pressed, they will display an error on the inst... Read more

Incident date: Feb 20, 2026

Transmission failure in traffic. Just stopped engaging the gears. Transmission has failed and needs to be replaced.

Incident date: Oct 23, 2025

1. The Turn Signal Malfunction indicator is randomly triggered. Observation indicates this occurs when the ambient temperature is under 60 degrees. When the error code is displayed, the turn signals are non-functional. 2. The first time this occurred I was several miles from home at dusk. I had... Read more

Incident date: Jan 30, 2026

Panoramic sunroof on 2023 Toyota Tundra spontaneously exploded while driving. The glass exploded upwards shattering glass everywhere onto the sunroof shade cover and into the truck bed. If the shade wasn't closed, the shards of glass would have fallen into the cab into the drivers face while driving... Read more

Incident date: May 20, 2025

The contact owns a 2025 Hyundai Tucson. The contact stated that while driving at various speeds, the Forward Collision Avoidance warning light was illuminated for approximately 30-seconds to 4-minutes. Additionally, while driving in the daytime, the message “Headlights Off” was displayed. The ve... Read more

Incident date: Feb 16, 2026

My vehicle is using excessive oil. I first noticed this around 80 000 miles. Initially it started off with not being able to get the 5000 miles before next oil change and dropped to around 4000 miles. It then dropped to 3000 and now less than a 1000 miles before I am needing at least 2 quarts of oil... Read more

Incident date: Feb 16, 2026

Was driving g on the freeway and car began shaking about 1mile later rhe car would not go past 10 miles an hr without making a loud noise everything was upkept with my car ontop of all recalls and now I have a car that I had to finish paying off without being able to drive it for almost 2 yea... Read more

Incident date: Feb 16, 2026

All of sudden blind spot inoperable , turning signal to Rt. , signal goes LT. OR TURNING SIGNAL TO LT. , SIGNAL GOES To RT.

Incident date: May 28, 2025

Klamath Falls Dodge Dealership and Stellantis have failed to repair the defects cited in the A7C, 68C and 78C. My vehicle is subject to sudden stops and sudden fires. The vehicle has been at the dealership since 12/28/2025. I filed a claim online and with certified mail with Stellantis. No action ha... Read more

Incident date: May 28, 2025

Incident date: Apr 1, 2021

Collision warning randomly activates when driving while no vehicles or objects are around. This has been ongoing, but this last time emergency braking activated extremely hard and would had caused a collision if there was a vehicle following as vehicle almost came to a complete stop on a 75 mph high... Read more

Incident date: Jan 6, 2026

See attached document for complaint.

Incident date: Jan 16, 2026

On my way home in December 2025, my car started to sputter and make noises. All of a sudden the car started going about 10-15 miles. I almost go hit by several vehicles, because they had to put on brakes, I was trying to go up then down a hilly road. I finally was able to get to an Auto Advance Shop... Read more

Incident date: Dec 26, 2025

On or about I experienced the check engine light on the above vehicle. After checking, the issue has something to do with the low level in the coolant system. I took the vehicle to a Maguire Chevrolet dealership in Grand Island New York. They charged me $200.00 +tax for diagnosis. They found the Rad... Read more

Incident date: Dec 26, 2025

My 2020 GLE 350 first displayed a problem with left indicator on front left hand head lamp. I took an appointment with my Mercedes dealer for repair. Then it started showing all kinds of safety problems on the screen -like blind spot monitoring, collision warning etc not working. I parked it in my g... Read more

Incident date: Dec 26, 2025

Check engine light came on. Took car to Autozone and O'Reilly's to be given the same P0299 code which is a failed turbocharger. Reduced engine power, car goes into limp mode. GM has issued a special coverage program for 2022 Chevy Malibu as of Nov 2025 but for some reason my car is not covered!!

Incident date: Dec 24, 2025

January 2022. The car was brought to dealership because the transmission was slipping in 3rd gear. Service light was on. On my way the problem fixed itself. I explained that it happened only in the extreme cold here in michigan. They documented for warranty. Said it may be due to clutch overhea... Read more

Incident date: Jan 1, 2025

While traveling back from out of state, the fuel sensor and fuel gauge failed causing me to run out of gas when the fuel gauge stated I had just a tick under a 1/4 tank of gas left and the app read 35 miles left. While driving on freeway at freeway speed, the car sputtered, bogged down and then sta... Read more

Incident date: Dec 12, 2025

I had no issues despite the recall announcement

Showing 50 of 340 complaints.

NHTSA Safety Ratings, 2018 KIA SORENTO

2018 Kia Sorento SUV AWD

Category	Rating
Overall Rating	5 / 5 ★★★★★
Frontal Crash	5 / 5 ★★★★★
Frontal Crash, Driver	5 / 5 ★★★★★
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	15.0%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	Optional

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2018 KIA SORENTO

259 manufacturer communications from 160 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
060000 ENGINE AND ENGINE COOLING	66
110000 ELECTRICAL SYSTEM	50
070000 FUEL SYSTEM, GASOLINE	22
010000 STEERING	19
350000 EQUIPMENT	15
100000 POWER TRAIN	15
120000 EXTERIOR LIGHTING	10
060000 ENGINE (PWS)	8

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802Y/Z) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a

060000 ENGINE AND ENGINE COOLING

120000 EXTERIOR LIGHTING

TECHNICAL SERVICE BULLETIN: MULTIFUNCTION SWITCH REPAIR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides infor

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

WARRANTY EXTENSION: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the multi-function switch assembly on 2018 MY Sorento vehicl

110000 ELECTRICAL SYSTEM

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chat

020000 SUSPENSION

010000 STEERING

116300 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY (CS2310) - This bulletin has been revised to include additional information. New/revised sections of this

110000 ELECTRICAL SYSTEM

CUSTOMER SATISFACTION CAMPAIGN: OWNER RE-NOTIFICATION - This document is the owner re-notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition s

070000 FUEL SYSTEM, GASOLINE

TECHNICAL SERVICE BULLETIN: FUEL PUMP INSPECTION AND UPPER FUEL PUMP MODULE REPLACEMENT - This bulletin provides information associated with the 'Fuel Pump Warranty Extension Program' (WTY033) to inspect the low-pressure fuel pump o

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN CUSTOMER SATISFACTION: KIA GENUINE REMOTE START CONTROL MODULE UPGRADE FOR ANTI-THEFT LOGIC COMPATIBILITY (CS2310) - This bulletin provides information to update the software logic in the Kia Genuine Remote Start

070000 FUEL SYSTEM, GASOLINE

WARRANTY EXTENSION: OWNER NOTIFICATION - This document is the announcement to the vehicle owners that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the low-pressure fuel pump on 2018-2019 MY Sorento vehicles

070000 FUEL SYSTEM, GASOLINE

WARRANTY EXTENSION: REIMBURSEMENT FORM - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the warranty extensi

070000 FUEL SYSTEM, GASOLINE

WARRANTY EXTENSION: QUESTION AND ANSWER - This document is a Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension (WTY033).

070000 FUEL SYSTEM, GASOLINE

WARRANTY EXTENSION: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the low-pressure fuel pump on 2018-2019 MY Sorento ve

070000 FUEL SYSTEM, GASOLINE

114800 ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS

TECHNICAL SERVICE BULLETIN: MULTIFUNCTION SWITCH REPAIR - This bulletin provides information associated with the 'Multifunction Switch Warranty Extension Program' (WTY031) to repair the multifunction switch knob on 2016-2018MY Soren

121000 EXTERIOR LIGHTING:HEADLIGHTS

120000 EXTERIOR LIGHTING

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

WARRANTY EXTENSION: OWNER NOTIFICATION - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the multi-function switch assembly on 2018 MY Sorento vehicles fro

116300 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

WARRANTY EXTENSION: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the multi-function s

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

WARRANTY EXTENSION: QUESTION AND ANSWER - This document is a Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension (WTY031).

110000 ELECTRICAL SYSTEM

WARRANTY EXTENSION: QUESTION AND ANSWER - This document is a Question and Answer Guide containing the most frequently asked questions regarding the Warranty Extension (WTY031).

120000 EXTERIOR LIGHTING

110000 ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2016-2018 MY Kia Sorento vehicles equipped with 2.0L Turbo

070000 FUEL SYSTEM, GASOLINE

110000 ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: THETA 2.0L T-GDI ECU LOGIC IMPROVEMENT (SC260) - This bulletin provides the procedure to update the emissions-related software logic of the Electronic Control Module (ECM) with an improved version on ce

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

SC260_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION STICKER

110000 ELECTRICAL SYSTEM

SC260_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION STICKER

070000 FUEL SYSTEM, GASOLINE

SC260_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION STICKER

350000 EQUIPMENT

SC260_POC: PROOF OF CORRECTION CARD

110000 ELECTRICAL SYSTEM

SC260_POC: PROOF OF CORRECTION CARD

070000 FUEL SYSTEM, GASOLINE

SC260_POC: PROOF OF CORRECTION CARD

110000 ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign (SC260).

070000 FUEL SYSTEM, GASOLINE

110000 ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign on certain 2016-2018 MY K

070000 FUEL SYSTEM, GASOLINE

110000 ELECTRICAL SYSTEM

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Emissions Service Campaign on certain 2016-2018 MY Kia Sorento vehicles equipped wit

070000 FUEL SYSTEM, GASOLINE

110000 ELECTRICAL SYSTEM

CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: ANTI-THEFT S/W LOGIC UPGRADE & DECAL INSTALLATION (CS2304) - This bulletin provides the procedure to upgrade the software logic of the Integrated Body Control Unit (IBU) or Body Control Mo

100000 POWER TRAIN

TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmis

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN: OIL PRESSURE SWITCH (OPS) REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provi

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: MAINTENANCE REMINDER FEATURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides inform

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN: BEARING CLEARANCE TESTER (BCT) PROCEDURES - This bulletin provides information regarding test procedure of the Bearing Clearance Tester (BCT) Special Service Tool (SST). The SST comes pre-calibrated from the supp

210000 TRAILER HITCHES

TECHNICAL SERVICE BULLETIN: TRAILER HITCH ACCESSORY FUSE REQUIREMENT - This bulletin provides information regarding the trailer hitch accessory installation on some 2016-2020MY Sorento (UMa) vehicles. Note that the Kia trailer hitch accesso

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN OIL PRESSURE SWITCH (OPS) REPLACEMENT - This bulletin provides information regarding the replacement of the Oil Pressure Switch associated with the 'Warranty Extension Program' (WTY026) on some 2014-2018MY vehicle

070000 FUEL SYSTEM, GASOLINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to install an auxiliary evaporative canister in your vehicle to ensure

060000 ENGINE AND ENGINE COOLING

070000 FUEL SYSTEM, GASOLINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: 2.4L GDI AUXILIARY CANISTER KIT INSTALLATION (SC234) - This bulletin provides the procedure for the installation of an add-on auxiliary canister on some 2016-2018MY Sorento (UMa) vehicles equipped with

060000 ENGINE AND ENGINE COOLING

070000 FUEL SYSTEM, GASOLINE

060000 ENGINE AND ENGINE COOLING

070000 FUEL SYSTEM, GASOLINE

SC234_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION STICKER

060000 ENGINE AND ENGINE COOLING

SC234_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION STICKER

070000 FUEL SYSTEM, GASOLINE

SC234_POC: PROOF OF CORRECTION CARD

060000 ENGINE AND ENGINE COOLING

SC234_POC: PROOF OF CORRECTION CARD

070000 FUEL SYSTEM, GASOLINE

060000 ENGINE AND ENGINE COOLING

070000 FUEL SYSTEM, GASOLINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Emissions Service Campaign to install an Auxiliary Canister Kit to improve evaporat

060000 ENGINE AND ENGINE COOLING

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Emissions Service Campaign to install an Auxiliary Canister Kit to improve evaporat

070000 FUEL SYSTEM, GASOLINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: 2.0L T-GDI AUXILIARY CANISTER KIT INSTALLATION (SC201) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the marg

060000 ENGINE AND ENGINE COOLING

PITSTOP: INJECTOR HARNESS ROUTING FOR PI1802Y/Z AND PI1803Y/Z ENGINE REPLACEMENTS - This bulletin provides information to address a no-start or hard start with poor running condition after engine replacement under PI1802Y/Z or PI1803Y/Z. So

060000 ENGINE AND ENGINE COOLING

WARRANTY EXTENSION: REIMBURSEMENT FORM - This document is a Reimbursement Request form for 14-18 MY Sorento customers which was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matt

060000 ENGINE AND ENGINE COOLING

WARRANTY EXTENSION: OWNER NOTIFICATION - This document is the owner notification that Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2014-2018 MY Sorent

060000 ENGINE AND ENGINE COOLING

WARRANTY EXTENSION: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the warranty extension (WTY026).

060000 ENGINE AND ENGINE COOLING

WARRANTY EXTENSION: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers of the warranty extension program for WTY026. Kia is extending the New Vehicle Limited Warranty coverage

060000 ENGINE AND ENGINE COOLING

WARRANTY EXTENSION: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals of the warranty extension program for WTY026. Kia is extending the New Vehicle Limited Warranty coverage for the repairs related to the O

110000 ELECTRICAL SYSTEM

PITSTOP: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE SETTING WITH KDS - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop pro

060000 ENGINE AND ENGINE COOLING

TECHNICAL SERVICE BULLETIN: EXCESSIVE OIL CONSUMPTION NU/GAMMA/THETA/KAPPA ENGINES - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Th

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

060000 ENGINE (PWS)

060000 ENGINE AND ENGINE COOLING

PRODUCT IMPROVEMENT CAMPAIGN: ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802Y/Z) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin are

356000 EQUIPMENT ADAPTIVE/MOBILITY

350000 EQUIPMENT

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

TECHNICAL SERVICE BULLETIN: OUTSIDE REAR COMBINATION LAMP HARNESS REPLACEMENT - This bulletin provides the procedure to replace both outside rear combination lamp harnesses on some 2018-2019MY Sorento (UMA) vehicles, produced from January 2

030000 BRAKES (PWS)

350000 EQUIPMENT

120000 EXTERIOR LIGHTING

350000 EQUIPMENT

This bulletin provides information regarding test procedure of the Bearing Clearance Tester (BCT) Special Service Tool (SST). The SST comes pre-calibrated from the supplier however, in some cases, due to variable shop compressor air pressur

Showing 100 of 259 bulletins.

NHTSA Safety Investigations, KIA SORENTO

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2016

Loss of Motive Power

On November 13, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-019) to investigate allegations of loss of motive power relating to head gasket and/or head bolt failure in Model Year (MY) 2016-2017 Kia Sorento vehicles equipped with the 3.3 L Lambda II engine. W... hen the investigation was opened, ODI had received 13 Vehicle Owner Questionnaires (VOQs) related to reports of loss of motive power. In an information request letter dated November 30, 2023, ODI requested technical information and failure data relating to the alleged defect in the subject MY 2016-2017 Kia Sorento as well as several peer vehicle populations which share the 3.3 L engine. In its February 26, 2024, response to ODI’s information request, Kia provided 2022 customer complaints (including techline and field reports) and 1738 warranty claims representing 2411 unique vehicles within the subject vehicle population. Of the customer complaints provided by Kia, they identified only 53 unique allegations of a loss of motive power resulting from the alleged defect. Kia determined that the remaining reports were minor vehicle drivability or engine performance issues. ODI reviewed the information provided by Kia, along with additional VOQs submitted to NHTSA following the opening of the investigation. When eliminating duplicative reports across the data sources, the total number of allegations of loss of motive power relating to the alleged defect in the subject vehicles is 77, representing an incident report rate of 59 per 100,000 vehicles. The MY 2016 Kia Sorento exhibited both the highest overall complaint rate and loss of motive power report rate across all subject and peer vehicle populations, representing an incident report rate of 102 per 100,000 vehicles. Across all data sources, there are no allegations of crashes or fires relating to the alleged defect. The one injury incident reflected in the failure summary table above is related to a consumer who was reportedly burned (minor burn requiring medical attention) while attempting to remove the coolant reservoir cap following a loss of motive power event. In their response to ODI, Kia described that if the threads of a head bolt hole in the subject engine becomes damaged, the clamping force between the cylinder head and engine block can decrease in the area of the affected head bolt. Kia’s assessment of the alleged defect is that when the failure occurs, drivers are provided with numerous warning signs prior to a potential loss of motive power event. According to Kia, potential warning signs associated with this failure include coolant leak/consumption or noticeable coolant odor, engine oil leak/consumption, engine temperature gauge rising to “H” (hot), check engine light illuminating, engine cooling fan remaining on following the engine being shut off, HVAC system not functioning properly, unusual engine noise, difficulty starting the vehicle, and smoke/condensation emitting from the engine compartment or exhaust. Through both its review of the information provided by Kia and outreach to consumers, ODI confirmed that there is reasonable detectability present in the vast majority of occurrences of the alleged defect. To mitigate the alleged defect, Kia increased the engagement depth of the head bolt threads for all subject engines, beginning in May 2017. ODI’s analysis of the failure data demonstrates that this corrective action correlates with a much lower incident report rate for engines produced following the change (8 per 100,000 vehicles for the MY 2018-2020 Kia Sorento). In December 2023, Kia launched extended warranty campaign WTY035 covering failures associated with the alleged defect in the subject vehicle population through 15 years or 180,000 miles, whichever comes first. Through its investigation, ODI identified the following peer vehicle populations, which were produced prior to the corrective action and exhibit failure rates comparable to the subject vehicles: MY 2014-2015 Kia Sorento, MY 2015-2016 Kia Sedona, and MY 2014-2017 Kia Cadenza equipped with the 3.3 L engine. Through discussions with ODI during the investigation, Kia decided to launch extended warranty campaign WTY039 in May 2024, which covers these peer vehicle populations through 15 years or 180,000 miles, whichever comes first. Based on analysis of the failure data indicating a low incident report rate of loss of motive power for the alleged defect, and in consideration of the warning signs which frequently occur from head gasket and/or head bolt failure in the subject engines, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

DP, Closed , Model Year: 2015

Engine Oil Pressure Switch Leak

In a letter dated September 30, 2021, Mr. Gerald James (the petitioner) requested that NHTSA conduct an investigation of the Model Year (MY) 2015-2017 Kia Sorento equipped with 3.3L V6 ?Lambda? engines for ?severe oil leaks? from the oil pressure switch (OPS) that could ?lead to engine failure? with... little warning to the driver. Mr. James based this request on his own experience and data found in NHTSA?s Vehicle Owner Questionnaire (VOQ) database. NHTSA reviewed the material cited by the petitioner, information submitted by Kia, NHTSA?s testing, and other pertinent information in NHTSA databases.On November 12, 2021, ODI opened Defect Petition DP21-002 to evaluate the petitioner?s request. ODI performed an analysis that included evaluation of the petitioner?s vehicle, searches of ODI complaints from vehicle owners, non-dealer field reports, manufacturers? supplemental information relating to design of the component, and component testing performed by ODI.On December 16, 2021, ODI and Kia North America performed a joint inspection on the petitioner?s vehicle. ODI and Kia agreed the OPS was leaking oil and observed oil in the crevices atop the engine block. The vehicle received a new replacement OPS and was delivered back to the petitioner. The original part that was removed from the subject vehicle was retained by ODI for further analysis.As of December 30, 2022, for the MY 2015-2017 Kia Sorento population of 161,519 vehicles with 3.3L engine, NHTSA reviewed internal data and has identified no consumer complaints or field reports in its database, with unique Vehicle Identification Numbers (VIN), citing engine failure or stalling related to the petition?s allegation of defective OPS. When combined with the supplemental warranty and technical analysis from the manufacturer, field report and customer complaint data in response to the Information Request letter sent, NHTSA identified no unique VINs alleging engine failure or stalls caused by OPS leaking on the subject vehicles named in the petition.On April 4, 2022, the Vehicle Research and Test Center (VRTC) performed testing of the petitioner?s component (OPS) based on testing protocol consistent with Kia?s specifications for the subject vehicle. The testing involved the petitioner?s original OPS in a controlled system to replicate the subject vehicle?s oil pressure, flow, and temperature. VRTC determined that a vehicle would have to miss more than a dozen oil change intervals to reach low engine oil capacity. Testing also revealed the OPS would operate, as manufacturer intended, illuminating the vehicle?s MIL to alert the driver of lower oil pressure.In April of 2022, Kia North America issued a warranty extension that extended the coverage of the Oil Pressure Switch from 5 years/60,000 miles to 15 years/150,000 miles on MY 2014-2018 Sorento, MY 2014-2016 Cadenza, and MY 2015-2018 Sedona vehicles, all equipped with the 3.3L Lambda engine. The extended warranty coverage includes diagnosis, repair, and applies to customers experiencing engine oil leaking from the engine or if the engine oil pressure warning light stays illuminated after the engine is turned on.After a thorough review of the material submitted by the petitioner, information already in NHTSA's possession, testing performed by VRTC, technical information provided by Kia, the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that an engine failure due to the alleged defect is likely and does not warrant a formal investigation. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA?s reasons for denial of the petition will be publiRead more

PE, Closed , Model Year: 2011

Headlight Failure

The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) based on seventy-four Vehicle Owner Questionnaires (VOQs) reporting headlight failures on model year (MY) 2011-2013 KIA Sorento vehicles.In its response to ODI's June 25, 2020, information request letter (portions of w... hich were submitted under request for confidentiality), Kia Motor America (Kia) provided design details of the headlight system showing that each headlight circuit is independently powered by the Smart Junction Box (SJB), a power control module. Kia claimed that the design minimizes the chance of both headlights failing simultaneously due to a headlight connector defect, a component located downstream of the SJB. Kia also advised that the SJB contains a safety feature designed to monitor power consumption for each headlight circuit; if excessive current is being demanded by either headlight the SJB will open the circuit (i.e., stop supplying current). Lastly Kia presented testing showing that the maximum headlight connector temperature achieved prior to the SJB opening the circuit was below the autoignition temperature of the plastic material the connector housing is made of, which Kia maintains eliminates the potential for a fire originating from an electrically overheated headlight connector. In its review of all available data, ODI determined that the majority of both VOQ and Kia customer complaints (1,339 reports in total) involved the loss or dimming of a single low beam headlight assembly caused primarily by a poor or overheated connector terminal located at the headlight. In some cases the failures were momentary in nature (i.e., flickering) with the headlights coming back on without driver intervention. A minority of VOQs and Kia complaints (the 196 Other reports) alleged simultaneous (and persistent) loss of both low beam headlights, and in most cases the driver was able to take an action (e.g., toggle the headlight switch, or use the ON rather than the AUTO setting on the headlight switch) to reinstate the low beam headlights. The high beam headlights were not seen to be affected and were available for drivers to use as alternate lighting.ODI did not identify any crashes or injuries, nor any fire incidents caused by a headlight related defect. While some VOQ and Kia reports alleged or indicated a fire occurrence, the incidents were found to involve melting or smells/odors due to thermal overheating of the plastic headlight connector housing, rather than an open flame fire.ODI notes that in April 2019, Kia initiated a 10 years/unlimited mileage warranty extension program to replace the headlight connector for MY 2011-2013 Sorento vehicles.Based on this analysis, a safety-related defect has not been identified at this time, and ODI is closing the investigation. This does not constitute a finding by the Agency that a safety-related defect is not present; the Agency will take further action if warranted by additional information received.The reference (ODI) numbers for the VOQs cited above are included in the downloadable version of this closing resume available at NHTSA.gov.Read more

EA, Closed , Model Year: 2011

Panoramic Glass Sunroof Breakage

The investigation focused on spontaneous breakage (fracture) of the panoramic sunroof (sunroof) on MY 2011-2013 Kia Sorento vehicles. The sunroof is constructed of tempered glass (often referred to as ?safety glass?), which, when broken, crumbles into granular chunks rather than splintering into jag... ged shards. The failure summary above shows NHTSA reports identified by the Office of Defects Investigation (ODI), and reports submitted by Kia from start of production of the subject MY 2011-2013 Kia Sorento through October 8, 2019, the date of ODI's last request for Kia data.Reports of sunroof failures typically occurred while the vehicle was in motion and often described a loud noise when the fracture occurred. If the sunshade is closed when the sunroof fractures, the particles are contained, otherwise the particles can drop into the passenger compartment.Reported injuries generally were minor in nature, such as nicks and cuts that often occurred when complainants were cleaning-up glass particles post-incident. No crash incidents have been identified, and complaints display a declining trend since 2014.During EA14-002, ODI requested and obtained failure data for the subject vehicles, the MY 2014 Sorento (which used a similar sunroof from a different supplier), and other peer Kia products (Optima and Sportage).ODI also requested and obtained failure data for peer vehicles produced by Hyundai, Ford, Nissan, and Volkswagen and failure reports through a General Order NHTSA issued to 13 OEMs (including Kia) in April 2016.This produced a significant volume of data upon which ODI bases this closing. NHTSA's Vehicle Research and Test Center (VRTC) also conducted testing on the subject sunroofs in an attempt to better understand potential hazards.In its responses to ODI, Kia states it has continuously monitored sunroof failure allegations throughout this investigation, and that the only consistently identified cause is external impact from foreign objects. Kia notes that the sunroof complies with the applicable Federal Motor Vehicle Safety Standards for glazing, and that it has not identified a manufacturing defect or assembly process error despite significant investigative efforts. Kia maintains that the field data supports its conclusion that an unreasonable risk to motor vehicle safety does not exist, citing a comparatively moderate failure rate, low injury risk posed by tempered glass, and the lack of an identified defect mechanism. Kia further notes it has received no reports of crashes due to driver distraction related to roof failure events, nor is NHTSA aware of any such reports.NHTSA's April 2016 General Order requested data on vehicles with panoramic glass sunroofs greater than 0.5 square meters in area. The response identified 97 distinct models produced over 11 model years totaling some 10 million vehicles. Over 4,000 sunroof fractures were reported (none of which alleged a crash due to driver distraction) forming a high to low frequency continuum by model.While the subject vehicles were at the high end of the spectrum, they were not the highest.Through its analysis of the information obtained to date, ODI has not identified sufficient evidence of a safety-related defect in the subject sunroof. This includes the absence of any suggestive trends by region, seasonality, date of production, or vehicle age, together with the minor nature of the alleged injuries and the lack of crash allegations in the subject or any of the peer vehicles. Accordingly, the investigation is closed. ODI will take further actions if warranted by new evidence. The reference numbers for the ODI failure reports cited above, as well as additiRead more

PE, Closed , Model Year: 2011

Panoramic Sunroof Breakage

On October 21, 2013 the Office of Defects Investigation (ODI) opened PE13-035 in order to further examine claims that the sunroof would spontaneously break on 2011-2013 Kia Sorento vehicles.The majority of these claims occurred while the vehicle was in motion.Glass shattering while driving may distr... act the driver, and the resulting glass particles which enter the passenger compartment may injure occupants.To date, ODI has received a total of 26 reports of sunroof breakage on the subject vehicles. Of those, 24 occurred while the vehicle was in motion.There were also four (4) injury incident reports for minor cuts/scratches. Kia submitted a total of 123 field incidents related to sunroof breakage in response to ODI's information request. Of this number, ODI identified 78 unique vehicle identification numbers (VINs), with 9 matching ODI complaint vehicles.Sixty of the submitted reports occurred while the vehicle was in motion.Fourteen (14) of the submitted reports alleged minor cuts/scratches from falling glass.Kia also submitted a total of 101 warranty and goodwill claims for sunroof replacement, of which 86 unique VINs were identified.Kia stated in its response that their field inspections identified only one potential cause for the sunroof breakage - external impacts from rocks or other foreign objects encountered while the vehicle was in motion.In the other instances, no evidence of a defect was found, however, Kia's inspection results were inconclusive as to a cause for the breakage.Kia advises that the Sorento sunroofs also have a greater surface area than many other vehicles, potentially making them more susceptible to road debris strikes.While ODI recognizes that the Sorento may be more at risk due to its larger impact area, the rate of ODI reported incidents is concerning.Thus, the investigation has been upgraded toan Engineering Analysis (EA14-002) to further analyze the scope, frequency, and consequence of these failures.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10345933, 10410440, 10432904, 10453957, 10466987, 10478778, 10492886, 10502219, 10508983, 10514388, 10531972, 10534883, 10553341, 10555931, 10556212, 10562460, 10562516, 10563779, 10564555, 10567351, 10568629, 10572959, 10575487, 10583122, 10583626, 10584650Read more

PE, Closed , Model Year: 2003

Fuel Spill During Refueling

Complaints allege that while refueling the vehicle, fuel can spill out or spit back from the fuel filler port on model year (MY) 2003 Kia Sorento vehicles (subject vehicles).Consumers report that the spilled fuel can splash on the person fueling the vehicle, or on the side of the vehicle and the gro... Read more

EA, Closed , Model Year: 2007

Air Bag Occupant Classification System

The Sorento's front passenger air bag may be turned off when an adult is seated in the passenger seat. The front passenger air bag is designed to be turned off in limited circumstances including when children and small adults are seated in the front passenger seat, there is a child restraint in that... Read more

PE, Closed , Model Year: 2007

AIR BAG OCS

KIA REPORTS THAT FOR VEHICLES BUILT PRIOR TO THE SOFTWARE UPDATE OF 11/27/2007, THE VEHICLES CAN IMPROPERLY CLASSIFY AN ADULT AS A CHILD RESTRAINT SEAT AND THUS ILLUMINATE THE AIRBAG OFF WARNING LIGHT AND SUPPRESS THE FRONTAL PASSENGER AIRBAG.ON MAY 12, 2009, KIA LAUNCHED A TECHNICAL SERVICE BULLETI... Read more

KIA SORENTO - All Years Overview

Complete safety history for the KIA SORENTO across all model years (2003, 2026).

79 Total Recalls

14,060 Total Complaints

8 Investigations

576 Reported Crashes

486 Reported Fires

14 Reported Deaths

KIA SORENTO - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	2	8	View
2025	3	128	View
2024	2	57	View
2023	3	208	View
2022	6	290	View
2021	4	367	View
2020	1	191	View
2019	2	632	View
2018 (current)	3	340
2017	4	1,041	View
2016	8	1,635	View
2015	3	964	View
2014	6	1,379	View
2013	5	1,298	View
2012	5	1,208	View
2011	8	2,077	View
2010	2	3	View
2009	3	79	View
2008	3	319	View
2007	4	224	View
2006	1	382	View
2005	0	457	View
2004	0	341	View
2003	1	421	View

Other KIA Models

Model	Recalls	Complaints
SPORTAGE	165	6,601	View
SEDONA	118	3,350	View
OPTIMA	100	10,128	View
TELLURIDE	70	2,186	View
SOUL	66	7,233	View
SOUL EV	62	50	View
SORENTO HYBRID	62	159	View
FORTE	56	3,494	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2018 KIA SORENTO

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2018 KIA SORENTO

Safety Technology

Technical Service Bulletins, 2018 KIA SORENTO

Most Affected Components

NHTSA Safety Investigations, KIA SORENTO

KIA SORENTO - All Years Overview

KIA SORENTO - Year by Year

Other KIA Models