2015 KIA SORENTO

I was driving with my son when my 2015 Kia Sorento stopped in traffic. I remember warning lights coming on my dash including the engine light, oil light and battery light. However, I was more concerned about getting my hazards on so we would not be hit by another car. Traffic was heavy, it was raining and getting dark. I needed to push my car off the road with the help of another driver. A Hyannis ambulance was a few cars behind me and the EMT's also assisted with the traffic and moving my vehicle out of the road. I called AAA and had my car towed. I was told in writing by the Kia dealership that the engine needed to be replaced. I was told verbally by Kia that it was a rod knock issue. When I asked how it was diagnosed with rod knock she said the mechanic put something down in the engine and said its rod knock. I requested through Kia corporate that the car be inspected for the WTY039 extended warranty and corporate said they would reach out to the dealer and ask that it be checked. I have not received any further communication from the dealership or Kia corporate. Yes the vehicle is available for inspection. Safety was an issue because the car stopped so suddenly in heavy traffic. I was not able to slowly decelerate or steer to the side of the road. I felt like a sitting duck. We were extremely lucky that we were not hit from behind at 35 mph resulting in injury to us and to the drivers behind us. Prior to this event there were no warning lights that had come on and no strange noises from the car. They first appeared when it stopped in traffic.

I was driving with my son when my 2015 Kia Sorento stopped in traffic. I remember warning lights coming on my dash including the engine light, oil light and battery light. However, I was more concerned about getting my hazards on so we would not be hit by another car. Traffic was heavy, it was raining and getting dark. I needed to push my car off the road with the help of another driver. A Hyannis ambulance was a few cars behind me and the EMT's also assisted with the traffic and moving my vehicle out of the road. I called AAA and had my car towed. I was told in writing by the Kia dealership that the engine needed to be replaced. I was told verbally by Kia that it was a rod knock issue. When I asked how it was diagnosed with rod knock she said the mechanic put something down in the engine and said its rod knock. I requested through Kia corporate that the car be inspected for the WTY039 extended warranty and corporate said they would reach out to the dealer and ask that it be checked. I have not received any further communication from the dealership or Kia corporate. Yes the vehicle is available for inspection. Safety was an issue because the car stopped so suddenly in heavy traffic. I was not able to slowly decelerate or steer to the side of the road. I felt like a sitting duck. We were extremely lucky that we were not hit from behind at 35 mph resulting in injury to us and to the drivers behind us. Prior to this event there were no warning lights that had come on and no strange noises from the car. They first appeared when it stopped in traffic.

Was driving vehicle and it began to run hot, check engine light came on then started to make a knocking sound when getting to 30-35 mph. Was inspected by a service center. There it was confirmed an issue with the motor/head gasket

Eccessive oil consumpion. I related it to the dealir who did not want yo do anything about it. I present this problem yo the dealr beginning of 2024 and sid not wanted to do anything but instructed me yo gather my receipt and come back. By yhe time i pulle all my record 10 yaer of car maintenanxe iy took me yime and i was necer told yhat after 10 yers yhw warrant will expire and thw miles qhere noy valid anymore. I went by the miles knowing that i could do somwnthing about unyil 100,000 miles. When i went back to my dealer, the dealwr had cl9sed down so i yook yhe cae yo anoyher dealer and was yold couldnt do noti g and i should i called costumere caee. I have been calling molyiple yime but no cooperarion on their hand. Knowing yhat i went thwr early yo rwport thw issue thwy are srill noy taking reapo sability. I am reaxhing out for hwl as the car consume an eccessive amount it keep smelling brurning smell and oild needs to be added ever 1000 mile. Please guide me o. How to proceed 8184724019 if u need to reach me. Thanks for ur help in this matter.

Dealer driving car 35mph. Check engine light started flashing. Burning plastic smell from under hood. Car cut off. Did not restart. Towed to mechanic, was told engine locked up.

I’m tired of replacing my headlight bulbs every month!!! Both high and low beam go out all the time! It’s expensive. Also it is a safety concern. The low beams are dim to begin with and having one go out I have to drive with high beams on due to inability to see. I even upgraded bulbs in hopes of brightening but they also go out all the time.

Subject: Broken Driver Seat Metal Rod – Safety Hazard in 2015 Kia Sorento To Whom It May Concern, I am writing to report a serious issue involving the driver’s seat in my 2015 Kia Sorento, specifically a broken metal rod inside the seat frame. This part appears to be part of the seat's internal adjustment mechanism and should not fail under normal use. Its failure presents a potential safety hazard. 📌 Vehicle Details: Make/Model: 2015 Kia Sorento VIN [XXX] 5 Registered Owner [XXX] m Address [XXX] 4 Email [XXX] m 📌 Part Label Information: Label reads: “4 Way Manual” Manufacturer: Johnson Controls, Inc. [XXX] MI The part appears to be a seat adjustment rod or structural component Attached is a photo showing the damaged part and label ⚠️ Description of the Problem: While I was driving I hear a snap my seat then slid forward and I was telted to my left side I was going 65 on the freeway almost crashed into wall I discovered a broken metal rod inside the seat frame. This rod is clearly not meant to break under typical use and poses a risk of: Sudden seat movement while driving Decreased driver safety in the event of a crash Reduced structural integrity of the seat I believe this could be a design or manufacturing defect, and it warrants inspection. I am requesting that this issue be investigated and that I be informed if there are any recalls, extended warranties, or safety programs covering this defect. 📎 Attached: Photo of the damaged part and manufacturer label Please let me know how I should proceed. I am concerned about my safety and would like to ensure that others are not at risk from this same issue. Sincere [XXX] [XXX] com INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated. There was a knocking sound coming from the engine. The vehicle was towed the local dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 128,405.

I was driving on the highway when I proceeded to the turn lane to turn left crossing two lanes of traffic and the vehicle just shut down no warning whatsoever no check engine lights no oil lights nothing and it wouldn’t turn back on when trying it but after about 5 times it turned on and I was able to get it off the highway but couldn’t go any further as the vehicle was making a loud noise and the car was shaking

I was driving on the highway when I proceeded to the turn lane to turn left crossing two lanes of traffic and the vehicle just shut down no warning whatsoever no check engine lights no oil lights nothing and it wouldn’t turn back on when trying it but after about 5 times it turned on and I was able to get it off the highway but couldn’t go any further as the vehicle was making a loud noise and the car was shaking

The contact owns a 2015 Kia Sorento. The contact stated that while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was pulled over to the side of the road. The contact attempted to restart the vehicle, but the engine made abnormal knocking sounds. The vehicle was towed to the residence and failed to restart. A mobile technician diagnosed the vehicle with engine failure. The vehicle was not repaired. The dealer and the manufacturer were not contacted. The failure mileage was 98,954.

I am filing this complaint regarding a suspected safety defect involving the Theta II engine in my 2015 Kia Sorento. The vehicle developed progressive engine failure symptoms including: Engine knocking and abnormal mechanical noise Loss of power while driving Misfire conditions Excessive oil consumption Progressive deterioration of engine performance These symptoms began at approximately 150,000 miles and worsened over time. Given the documented history of Theta II engine failures involving rod bearing defects, sudden engine seizure, loss of power, and fire risk, I believe my vehicle is experiencing a progression of the same known defect. 2) Safety Risk to Driver and Public The engine condition created serious safety risks, including: Potential sudden engine failure while driving Loss of power in traffic or at highway speeds Increased risk of collision Potential fire hazard associated with Theta II engine failures Despite these risks, Kia and its authorized dealership advised me to continue operating the vehicle. I was explicitly told to “drive it until it fails.” This guidance was given despite Kia’s documented knowledge of Theta II engine defects and associated safety hazards. 3) Manufacturer Response and Denial I reported the engine failure to Kia and its authorized dealership. Kia denied coverage, stating: The vehicle had “too many miles,” and The failure was allegedly “not rod bearing related.” However, Kia and the dealership refused to provide: Complete diagnostic trouble codes (DTCs) Technician notes or inspection reports Compression or leak-down test results Oil analysis or evidence proving bearing failure was ruled out Without this information, Kia’s conclusion that the failure is not related to the Theta II defect is unsupported and unverifiable. 4) Concern of Misdiagnosis and Defect Misclassification Based on the symptoms and known Theta II failure patterns, I believe Kia may be misclassifying a progressive bearing-related engine failure as a non-covered

Formal Complaint on Seized Headlight Sockets and Kia’s Obstruction of Essential Safety Maintenance 1. Incident & Discovery of Defect: I am the owner of a 2015 Kia Sorento. Recently, one of my headlights failed. Upon attempting a routine bulb replacement, I discovered a critical hardware defect: the bulb socket is physically seized. It cannot be rotated or removed by any standard manual force. This is not a simple wear-and-tear issue; it is a mechanical seizure of a component that must remain accessible for safety maintenance. 2. Kia’s Refusal of Technical Guidance: To resolve this without damaging the entire assembly, I contacted Kia America (Case #[XXX]) specifically requesting technical instructions or any written explanations to safely disengage the seized unit. Despite multiple attempts via phone and email, Kia explicitly refused to provide any technical guidance, flatly stating they are "not technically trained" or authorized to share such information. 3. Obstruction of "Right to Repair" & Safety Risk: I firmly believe that a vehicle owner has a fundamental "Right to Repair," especially for essential safety components like headlights. By withholding basic maintenance instructions, Kia is intentionally obstructing my ability to maintain a street-legal, safe vehicle. Driving with a non-functional headlight is a Critical Safety Hazard that severely impairs visibility and creates an immediate risk of fatal accidents—yet Kia has chosen to leave me in this dangerous situation. 4. Exploitative Business Practice & Systemic Failure: This appears to be a deliberate and Exploitative Business Practice. By failing to provide a manual and refusing technical support for a defective, seized part, Kia is effectively forcing consumers into a "forced monopoly" where we must pay for expensive replacements at authorized dealerships for what should be a low-cost, simple bulb change. 5. Request for Investigation: I request that the NHTSA initiate a formal investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I

- I was driving down 55 mph. on dark, busy highway in Sarasota, Florida (Fruitville Rd.) at approximately 6:15 a.m. on Friday, January 23, 2025. - Suddenly, without warning, the sidewall of the rear passenger side tire completely blew out in a perfect circle around the entire outside of edge. - The tire is currently available for inspection. - The Goodyear dealer claims that the blowout was caused due to underinflation. However, the tread pattern of the tire shows no signs of underinflation. - Since this is my wife's car, I check the tire pressure every other Sunday evening knowing that she'll be driving it to work the next day. - Had there been heavier traffic, the blow out could have caused a major accident if someone was following closely behind me. - The car's TPMS sensors weren't illuminated to indicate there was any low tire pressure.

Yes there was a recall in a module control panel which still is messed up. It’s been replaced a couple x. Also the dim lights since I bought the car have a very low light were you can hardly see at night. And this SUV drinks gas on long/short trips. I’ve taken it in several times but they keep saying nothing’s wrong and I know there is I have driven my boyfriend vehicle which is a V6 and went the same exact distance and didn’t have to get any fuel until I was about half way back. Something has to give. I love my Kia as I have owned 2. But something is really wrong. Please help. Thanks

Yes there was a recall in a module control panel which still is messed up. It’s been replaced a couple x. Also the dim lights since I bought the car have a very low light were you can hardly see at night. And this SUV drinks gas on long/short trips. I’ve taken it in several times but they keep saying nothing’s wrong and I know there is I have driven my boyfriend vehicle which is a V6 and went the same exact distance and didn’t have to get any fuel until I was about half way back. Something has to give. I love my Kia as I have owned 2. But something is really wrong. Please help. Thanks

Yes there was a recall in a module control panel which still is messed up. It’s been replaced a couple x. Also the dim lights since I bought the car have a very low light were you can hardly see at night. And this SUV drinks gas on long/short trips. I’ve taken it in several times but they keep saying nothing’s wrong and I know there is I have driven my boyfriend vehicle which is a V6 and went the same exact distance and didn’t have to get any fuel until I was about half way back. Something has to give. I love my Kia as I have owned 2. But something is really wrong. Please help. Thanks

The low beam headlights do not illuminate the highway sufficiently to drive safely. I lowered the aim of my high beam to be able to drive at night and not blind approaching drivers. This is unacceptable for a modern vehicle to be permitted to be sold in this condition.

I was driving down a very busy road and with no warning my car lost power. It would turn over but not start back up. I was stuck in the middle of a busy road way causing traffic’s to back up. I had to call the police to sit behind me so I wouldn’t get hit from behind.

I was driving down a very busy road and with no warning my car lost power. It would turn over but not start back up. I was stuck in the middle of a busy road way causing traffic’s to back up. I had to call the police to sit behind me so I wouldn’t get hit from behind.

My vehicle has a slow speed pick up and I’m getting code p0018 and has very rough idling !

My vehicle has a slow speed pick up and I’m getting code p0018 and has very rough idling !

My vehicle has a slow speed pick up and I’m getting code p0018 and has very rough idling !

The contact owns a 2015 Kia Sorento. The contact received notification of NHTSA Campaign Number: 21V331000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while driving at 50 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. The contact was able to coast to the side of the road, and the vehicle failed to restart. Several unknown warning lights were illuminated. The contact stated that prior to the failure, the vehicle was consuming an excessive amount of engine oil. The vehicle was towed to the residence. A mobile mechanic arrived at the residence to inspect the vehicle and removed the serpentine belt, but was unable to crank the engine. However, no cause for the failure was found. The dealer was contacted, and the contact was informed that, as per the manufacturer, proof of all oil changes performed on the vehicle was needed since the vehicle was purchased, and if the proof was not provided, the vehicle would not be repaired under the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 134,000.

The contact owns a 2015 Kia Sorento. The contact stated while the vehicle was parked and shifted into park(P), the gear shifter failed to shift into the intended gear. No warning lights were illuminated. The contact stated that the gear shifter had seized in park(P). In addition, the contact stated that the failure had occurred while at the drive-thru picking up lunch. The vehicle was towed to the residence. The dealer was made aware of the failure. The contact was advised to tow the vehicle to the dealer for diagnostic testing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact referenced an unknown recall with a similar failure description; however, the VIN was not included. The failure mileage was approximately 109,200.

Faulty motor I have changed oil early every time and every mechanic I’ve been to said the Kia motor is always doing this ! I still owe 9k on this car! It’s burning oil so fast and not going into the engine this is a on going issue with these motors ! I just now hit 100 k miles no reason for my motor to be blowing please put the recall back on for the 2015 Kia’s!!!

Low beam headlights would work and some times not work and then one day they stopped working completely. We've had everything checked out and there is no explanation as to why this is happening. Replaced headlights, relays, and checked wiring.

My problem is with the headlights, in that the condenser lens for the low beam lights has clouded so badly that driving at night has become so dangerous. I have changed the bulbs twice in an effort to correct the problem to no avail. And with the sealed unit not able to be disassembled to clean the lens, my only option is to replace the units at approximately $800 each. This condition in my opinion should not have occurred.

Driving on highway and suddenly heard loud tapping/rattling sound from engine and then engine died resulting in total loss of power steering and acceleration. Was able to coast through an exit and into a parking lot. My entire family was in the vehicle and if we had not been able to coast to a safe spot we could have been involved in a high speed accident. Vehicle was towed to Kia dealership and they diagnosed it as connecting rod failure. No other inspections have been done. No warning lamps displayed before the incident occurred.

I had catastrophic engine failure while driving with no warning lights indicating my engine was losing oil, the engine and power shut off at 55 miles and hour causing me to lose power steering and power assisted breaking.

I have the pearl white paint on this vehicle. It is peeling off the car.

Car had a blown head gasket. Took it to my mechanic and upon inspection determined that the head bolts had stretched. My mechanic said that it was a common problem and service advisor at dealership also agreed it was a common problem. After a little research found a lot of complaints about this problem. Talked to KIA and was told no warranty or recall for this problem

Cut off in middle of the interstate start smoking

Cut off in middle of the interstate start smoking

Cut off in middle of the interstate start smoking

Engine started making rattling sounds during startup and when accelerating. Kia dealer said the engine failed and needed replaced. Repair cost were around $9000.00.

Oil pressure sensor and leaking oil. Also paint peeling off badly. Snow pearl white. I purchased extended warranty and dealer never fixed anything.

THE PAINT ON MY 2015 KIA SORENTO (SNOW WHITE PEARL) IS PEELING OFF LARGE SHEETS, EXPOSING THE METAL UNDERNEATH. THIS IS A KNOW ISSUE AFFECTING MANY KIA AND HYNDAI VEHICLES. I AM CONCERED IT WILL LEAD TO RUST, SAFETY ISSUES, AND REDUCE VISIBILITY. A PIECE LADED ON MY WINDSHIELD BLOCKING MY VIEW. KIA HAS DENIED REPAIR AND HAS A CASE PENDING MORE RESEARCH. CASE NUMBER IS 25399760. THIS IS CLEARY A MANFACTURER DEFECT HAPPENING TO THIS COLOR ONLY. IT IS PEELING ON THE HOOD AND DOORS AND BACK SIDE. I AM THE ORIGINAL OWNER

Subject: Urgent: Structural Failure of Driver Seat Component – 2015 Kia Sorento I am writing to report a serious structural failure in the driver seat of my 2015 Kia Sorento. While driving under normal conditions, the torsion tube under the driver’s seat snapped, causing the seat to become unstable and compromising my safety. This part is labeled: “4 Way Manual” Johnson Controls, Inc., Holland, MI Markings: [XXX] &&[XXX] and [XXX] This torsion tube is a core part of the seat structure and should not fail under normal use. The failure occurred with no warning and while the vehicle was in motion. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Metal rod on driver seat broke

Paint randomly flys off the vehicle while driving. There are many documented issues with this white pearl coat on my year of vehicle where the paint did not adhere correctly to the base coat.

White vehicle paint is peeling. Was told by dealer it's a known issue and is awaiting defect with paint manufacturer.

What's driving home from work doing 65 mph postal speed limit car begin to overheat and then went in the complete engine failure engine light flashing

Driving the 2015 Kia Sorento coming back from work The car overheated and complete engine failure check engine light with flashing

2014-2015 Kia Sorento 3.3L V6 Engines Coolant Leak Extension of Warranty and or Financial reimbursement of a repair done prior to receive this notice. engine develop coolant leak from cylinder head gasket area I have tried since 6-24-2024 to get a reimbursement from Kia for Case#[XXX] I have sent info through their website portal, last Dec 2024, they emailed, sent a requested paper, and still nothing. No reimbursement check, no notice that it isn't going to be paid, NOTHING. In a few days 24th it will have been 1 year since I contacted them. I would like my reimbursement check, I feel I have given them plenty of time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX] while driving at approximately 45 mph the check engine light came on and the car would not accelerate. It was towed to the Kia Dealership in Charleston South Carolina. A Code P1326 was diagnosed. They performed bearing clearance test and it passed. Also Performed software update. The car drove as normal until [XXX]. On [XXX] while on the interstate, going about 65 mph, the check engine light began flashing and car would not accelerate. The car was taken to the Kia dealership in Florence, South Carolina where we were told the knocking sensor needed to up updated. We told them it already had been updated in January by the Kia dealership in Charleston South Carolina. We were then told we had to take it back to Charleston and have that dealership work on the car. We called Kia Customer Care Center because the Florence Kia was refusing to work on the car. Kia Customer care also told us to have the car towed back to Charleston because the Florence Kia was backed up months before they could even look at it. We were told towing would be reimbursed. We had the car taken back to Charleston and have provided all the service records we had to the dealership. It has been over six weeks and still waiting for an answer about the engine. Kia Support says they haven't received any of our services records from the dealership and the dealership says they sent the records. We are not allowed to send the records straight to Kia support. We have asked the Kia Dealership what needs to be done to fix the car but they said they can't tell us until Kia support tells them. We do not know if any inspections have been done of the car yet. We are given very little information by the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2015 Kia Sorento was in complete engine failure need help of repairing and replacing engine

On April 26, 2025, while driving, my car just stopped in the middle of the road. There were no warning signs, no engine indicator light on on the dash. It just stopped and would not crank.

With little to no warning my check engine, steering, and oil lights turned on and the engine stalled after a loud noise as I was coming to a stop. This occurred on a major highway and could have been catastrophic and dangerous if it occurred at full speed by leaving my vehicle in the middle of the road open to potential collisions that could harm myself or others. Thank goodness i did not have any passengers. I was barely able to pull off to the median and had the vehicle towed to a mechanic who confirmed the engine had seized due to rapid oil loss and found metal debris in the engine oil. They are recommending a full engine replacement. I called the dealership to see if they would agree to inspect the vehicle or see if there had been any reports or recalls associated. I specifically asked them is there was a knock sensor update needed on my vehicle since the mechanic told me there are open complaints about this upgrade not being done and it causing engine failure. The dealership I spoke with stated there are no upgrades or recalls open for my vehicle and refused to inspect the vehicle stating "there is nothing in their system that would indicate an issue". The vehicle is available for inspection for now. I see there are many similar reports over the past year or so for this model. There apparently was a recall for this issue on the following year's model and the 2.4 engine, however I strongly believe the 2015 Sorento 3.3 engine should be thoroughly investigated.

The contact owns a 2015 Kia Sorento. The contact stated that on various occasions while driving at night, the front low-beam headlights failed to properly illuminate and was very dim. The headlight bulbs had been replaced approximately four times, but the failure returned after replacing the bulbs. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was 120,000.