Complaint Statistics
457 total complaints
31 crashes 7 fires 37 injuries 1 deaths
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 63 |
| ELECTRICAL SYSTEM | 46 |
| EXTERIOR LIGHTING | 44 |
| STEERING | 37 |
| POWER TRAIN | 27 |
| AIR BAGS | 27 |
| ENGINE AND ENGINE COOLING | 24 |
| SUSPENSION | 22 |
| UNKNOWN OR OTHER | 18 |
| ENGINE AND ENGINE COOLING:ENGINE | 17 |
Incident date: Apr 7, 2020
Vehicle's rear end bolts rusted through had to replace the rear-end, we also had a 2004 that the frame rusted and broke in half, and the rear-end rusted out on it too. It was said it was caused by a design flaw that wouldn't allow the water to drain properly. They have recalls on it in the uk and ot
... her countries.Read more
Incident date: Apr 7, 2020
Vehicle's rear end bolts rusted through had to replace the rear-end, we also had a 2004 that the frame rusted and broke in half, and the rear-end rusted out on it too. It was said it was caused by a design flaw that wouldn't allow the water to drain properly. They have recalls on it in the uk and ot
... her countries.Read more
Incident date: Apr 7, 2020
Vehicle's rear end bolts rusted through had to replace the rear-end, we also had a 2004 that the frame rusted and broke in half, and the rear-end rusted out on it too. It was said it was caused by a design flaw that wouldn't allow the water to drain properly. They have recalls on it in the uk and ot
... her countries.Read more
Incident date: Sep 6, 2023
I am experiencing a recurring issue with gas backflow at the gas pump, whereby gasoline expulses back out of the nozzle and onto my hands and clothing. It happens every time.
Incident date: Jul 16, 2023
When driving there was a clunking noise and then the steering was hard to steer and the battery light came on & had to have it towed to find out that the harmonic balancer bolt broke. There are hundreds of complaints online about this same issue happening with these engines as this is a poor design
... . This is a safety hazard and very dangerous since you loose the steering and should be recalled.Read more
Incident date: Sep 30, 2022
Electrical fire under drivers dash. While trying to drive the kia . called fire department and they responded quickly. I know there was recall on 2006 and believe 2005 should have been included Thanks [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 55
... 2(B)(6).Read more
Fire
1 injured
1 deaths
Incident date: May 24, 2022
Rear suspension rusted from chassis. Google search shows multiple people with same issue. Issue making car unsafe to drive. Car has extreme rust problems.
Incident date: May 24, 2022
Rear suspension rusted from chassis. Google search shows multiple people with same issue. Issue making car unsafe to drive. Car has extreme rust problems.
Incident date: Mar 18, 2022
The contact owns a 2005 Kia Sorento. The contact stated while turning left, the steering wheel was very difficult to turn. The contact mentioned that all her strength was needed to turn the steering wheel. The vehicle was towed to an independent mechanic where it was diagnosed that the crankshaft bo
... lt needed to be replace. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.Read more
Incident date: Jul 4, 2005
The battery fails constantly, which means I am faced with a dead battery and a car that won't start. This has happened with no pattern of circumstance; for example: the battery will be dead after driving for 15 miles, parking for 10 minutes while shopping, and returning to a dead battery; or after t
... he car has been parked all day, only to have a dead battery; or a dead battery after being parked at my house overnight (in every sort of weather condition); it is completely random...and, be assured, I do not leave ANY ELECTRICAL items (radio, temperature controls, interior or exterior lights, etc.), turned on when I park my car. Therefore, I do not feel safe driving and parking my car ANYWHERE that I am remote, isolated, or unable to get a jump. I carry jumper cables in my car at all times because I never know when I may need them. Sometimes, it takes a long time to charge the battery enough to even start my car. Sometimes the battery is so dead, that the key fob doesn't even work and I have to manually open my doors...other times it's a quick jump. I have to always park my car in a position that I'm able to access the battery for a jump, if need be. I regularly went through (high-end) batteries well before their expiration date and took my SUV into the KIA dealership for diagnostics regularly - and the only answer they had is that the cause must be a "phantom (electrical) draw," which they were never able to identify. I also took my SUV into other mechanics and battery specialists, but no one had any answers for me. Still, after 17 years, I have this same problem and burn through a lot of batteries. No answers. The dealership stopped assisting me, even when I was still on my extended warranty. No help from Corporate. Very disappointed in KIA in their response over all these years, beginning with my purchase of the brand new 2005 KIA Sorento. I have always taken my SUV into the KIA dealership for the regularly scheduled service. Have others had this problem?Read more
Incident date: Nov 24, 2021
My 2005 Kia Sorento’s headlights keep going out. I get new bulbs and even replaced the whole headlight thing and checked the wiring hoping to fix the problem and nothing. Works great for one day and then the next one or both are out. It is very dangerous to myself and my children who are under the
... age of 5. This is my only vehicle as I am a single mother and cannot afford the constant repairs let alone a new vehicle. This is ridiculous. I can’t go no where after 5 in the winter time since my lights go out and I have errands to run, school and work. I’ve heard this happens too often. This is a problem that not only should be addressed but is extremely dangerous for all drivers !Read more
Incident date: Mar 18, 2021
NOTICED THAT I HAD A BRAKE LIGHT OUT ON THE PASSENGER SIDE,REPLACED IT WITH PROPER BULB 1157.A DOUBLE FILAMENT BULB. IT APPEARS THAT IS ALSO THE TAIL LIGHT? CHECKED LIGHT AND IT WORKED BUT LATER REALIZED THAT WHEN I PRESSED THE BRAKE PEDAL THE BRAKE LIGHT WAS OUT.THE NEXT DAY NOTICED THE DRIVER TAIL
... LIGHT WAS OUT AND REPLACED IT BUT LATER REALIZED THE BRAKE LIGHT DIDNT WORK,AS WELL AS MY CRUISE CONTROL STOPPED WORKING AT THE SAME TIME.WENT TO AN AUTO CARE STORE THEY REPLACED BOTH OF THE LIGHTSAND AGAIN TAIL LIGHTS WORKED BUT WHEN I PRESSED BRAKE PEDAL NO LIGHTS. CHECKED AND REPLACED THE FUSE JUST TO BE SURE AND AT THIS POINT I GOT ON THE INTERNET AND SEEN 285 COMPLAINTS WITH THE SAME PROBLEM AND THE MAJORITY OF THEM SAID THERE CRUISE CONTROL HAD STOPPED WORKING AS WELL AS THE SPORTAGE MODEL AND THE KIA SOUL.MOST SUGGESTIONS SAID REPLACE THE BRAKE SWITCH. I ALSO CHECKED FOR FAULTY WIRING AND THAT HAS NOT APPEARED TO BE THE PROBLEM AND MECHANICS 90 % OF THE TIME WERE UNABLE TO RESOLVE THE ISSUE. WHY HAS THERE NOT BEEN A RECALL OR SOME SOLUTION TO THIS PROBLEM RESEARCHED BY KIA MECHANICS? IM STILL WAITING FOR THE ANSWER AND I SUSPECT MANY OTHER PEOPLE ARE TOO!!!!!!THANK YOU VERY MUCH AND IHOPE YOU WILL BE ABLE TO SOLVE THIS OR ISSUE A RECALL ON THE BRAKE SWITCH? OR THE CRUISE CONTROL SENSOR MAYBE IDK.Read more
Incident date: Mar 18, 2021
NOTICED THAT I HAD A BRAKE LIGHT OUT ON THE PASSENGER SIDE,REPLACED IT WITH PROPER BULB 1157.A DOUBLE FILAMENT BULB. IT APPEARS THAT IS ALSO THE TAIL LIGHT? CHECKED LIGHT AND IT WORKED BUT LATER REALIZED THAT WHEN I PRESSED THE BRAKE PEDAL THE BRAKE LIGHT WAS OUT.THE NEXT DAY NOTICED THE DRIVER TAIL
... LIGHT WAS OUT AND REPLACED IT BUT LATER REALIZED THE BRAKE LIGHT DIDNT WORK,AS WELL AS MY CRUISE CONTROL STOPPED WORKING AT THE SAME TIME.WENT TO AN AUTO CARE STORE THEY REPLACED BOTH OF THE LIGHTSAND AGAIN TAIL LIGHTS WORKED BUT WHEN I PRESSED BRAKE PEDAL NO LIGHTS. CHECKED AND REPLACED THE FUSE JUST TO BE SURE AND AT THIS POINT I GOT ON THE INTERNET AND SEEN 285 COMPLAINTS WITH THE SAME PROBLEM AND THE MAJORITY OF THEM SAID THERE CRUISE CONTROL HAD STOPPED WORKING AS WELL AS THE SPORTAGE MODEL AND THE KIA SOUL.MOST SUGGESTIONS SAID REPLACE THE BRAKE SWITCH. I ALSO CHECKED FOR FAULTY WIRING AND THAT HAS NOT APPEARED TO BE THE PROBLEM AND MECHANICS 90 % OF THE TIME WERE UNABLE TO RESOLVE THE ISSUE. WHY HAS THERE NOT BEEN A RECALL OR SOME SOLUTION TO THIS PROBLEM RESEARCHED BY KIA MECHANICS? IM STILL WAITING FOR THE ANSWER AND I SUSPECT MANY OTHER PEOPLE ARE TOO!!!!!!THANK YOU VERY MUCH AND IHOPE YOU WILL BE ABLE TO SOLVE THIS OR ISSUE A RECALL ON THE BRAKE SWITCH? OR THE CRUISE CONTROL SENSOR MAYBE IDK.Read more
Incident date: Jan 27, 2021
A TRUCK HAULING CARS CAME THROUGH MY NEIGHBORHOOD AND AS HE WAS TURNING HE HIT MY CAR WITH THE TRAILER WHEN MY VEHICLE WAS PARKED AND DID NOT STOP.
Crash
Incident date: Sep 30, 2019
PASSENGER AIR BAG SEAT MATT FAULTY. PASSENGER AIRBAG DOES NOT COME ON.
Incident date: Jan 15, 2020
THE AIRBAG LIGHT IS SHOWS UP ON THE BOARD OF THE CAR NEED TO KNOW WAS GOING ON WITH THE CAR
Incident date: Jul 12, 2019
THE HARMONIC BALANCER MOUNTING BOLT SHEARED AND STRIPPED THE THREADS IN THE CRANKSHAFT OF MY 2005 KIA SERENTO. THE MECHANIC HAD MY CAR FOR 3 MONTHS TRYING TO FIX THIS PROBLEM. THIS IS EVIDENTLY A DESIGN ISSUE AND SHOULD HAVE A RECALL ISSUED. THIS PROBLEM COST ME A LOT OF MONEY TO FIX. (THE CAR WAS I
... N MOTION WHEN THE HARMONIC BALANCER FELL OFF) MY WIFE STRUGGLE TO GET THE CAR HOME DUE TO LOST OF BELTS.Read more
Incident date: Mar 1, 2019
I HAVE A 2005 KIA AND THE GAS TANK SEEMS TO BE SPLITTING AT THE SEAMS NOTHING I DID OR HAVE DONE TO CAUSE THIS IT HAS BECOME A BIG FIRE RISK
Incident date: Jun 11, 2019
THE DRIVE SHAFT PULLEY FELL OFF NOT ONLY ON MINE I KNOW 2 OTHERS THAT DRIVE A KIA AND THEIRS FELL OFF ALSO
Incident date: Nov 5, 2018
BATTERY AND BRAKE LIGHT CAME ON AND LOST POWER STEERING CONTROL, POWER STEERING BELT CAME OFF AND AC BELT HAD TO GET TOWED HOME. WHEN I WENT UNDER THE HOOD NOTICED THE DAMPER PULLEY WAS WOBBLY THE BOLT IN THE MIDDLE WAS STILL IN PLACE HAD THIS HAPPEN TWICE BEFORE ISSUE WAS FIXED AND IT HAPPENED AGAI
... N. CAN'T AFFORD TO TAKE TO A PROFESSIONAL MECHANIC BECAUSE I'M A SINGLE MOTHER OF 4 CHILDREN AND I NEED MY CAR RUNNING. I WAS DRIVING INTO A SHOPPING PLAZA PARKING LOT WHEN IT HAPPENED AND AS I TURNED IN THAT'S WHEN THIS HAPPENED.Read more
Incident date: Oct 22, 2018
I WAS DRIVING DOWN THE HIGHWAY WITH MY 7 MONTH OLD BABY IN THE BACKSEAT IN HIS CHILD SEAT. I WAS ABOUT 10 MILES INTO MY DRIVE WHEN I HEARD A PUFF AND A SMALL WHISTLE OF AIR. I THOUGHT MY PASSENGER WINDOW HAD COME DOWN SOME OR MAYBE I HAD LEFT THE DOOR OPENED AND IT WAS LETTING AIR IN. WHEN I TRIED
... TO PUT MY EAR CLOSER TO THE SOUND I HEARD IT COMING FROM THE TOP OF MY CAR. I TURNED TO THE SUNROOF COVER AND SLID IT OPEN SLIGHTLY TO SEE WHAT HAPPENED AND I IMMEDIATELY NOTICED THE WHOLE GLASS WAS CRACKED. AS I KEPT GOING DOWN THE ROAD I COULD HEAR SMALL PIECES OF GLASS FALLING OFF AND INTO THE SLOT WHERE THE SUNROOF SLIDES INTO. IF I WOULD HAVE HAD THAT OPEN THERE COULD HAVE BEEN SHARP PIECES OF GLASS THAT COULD HAVE FALLEN ONTO MY BABY.Read more
Incident date: Oct 22, 2018
I WAS DRIVING DOWN THE HIGHWAY WITH MY 7 MONTH OLD BABY IN THE BACKSEAT IN HIS CHILD SEAT. I WAS ABOUT 10 MILES INTO MY DRIVE WHEN I HEARD A PUFF AND A SMALL WHISTLE OF AIR. I THOUGHT MY PASSENGER WINDOW HAD COME DOWN SOME OR MAYBE I HAD LEFT THE DOOR OPENED AND IT WAS LETTING AIR IN. WHEN I TRIED
... TO PUT MY EAR CLOSER TO THE SOUND I HEARD IT COMING FROM THE TOP OF MY CAR. I TURNED TO THE SUNROOF COVER AND SLID IT OPEN SLIGHTLY TO SEE WHAT HAPPENED AND I IMMEDIATELY NOTICED THE WHOLE GLASS WAS CRACKED. AS I KEPT GOING DOWN THE ROAD I COULD HEAR SMALL PIECES OF GLASS FALLING OFF AND INTO THE SLOT WHERE THE SUNROOF SLIDES INTO. IF I WOULD HAVE HAD THAT OPEN THERE COULD HAVE BEEN SHARP PIECES OF GLASS THAT COULD HAVE FALLEN ONTO MY BABY.Read more
Incident date: Aug 11, 2018
KIA HAD A LAWSUIT INVOLVING THE CRANKSHAFT BOLT. THE LAWSUIT IS YVONNE ROBINSON VS KIA. I BOUGHT THE VEHICLE FROM SOMEONE WITH ONLY 25,000 MILES LAST YEAR 2017. MY CHILDREN WERE DRIVING BACK TO COLLEGE ON 11 AUGUST 2018. THE CRANKSHAFT BOLT BROKE WHICH CAUSES THE VEHICLE TO LOSE STEERING. MY CHILDRE
... N WERE ALMOST IN A TERRIBLE ACCIDENT WHICH COULD HAVE COST THEM THEIR LIVES. MY SONS GO TO SCHOOL IN ATLANTA AND THE CRANKSHAFT BROKE IN NORTH CAROLINA. I HAD MY CHILDREN CALL OUR INSURANCE COMPANY FOR ROADSIDE ASSISTANCE AND THEY COULDN'T FIX IT OBVIOUSLY BECAUSE IT WAS THE CRANKSHAFT BOLT. HE GOT THEM SAFELY TO PEPBOYS AND THEY HAD TO SPEND THE NIGHT IN NORTH CAROLINA AND THE NEXT DAY PEPBOYS CONFIRMED IT WAS THE CRANKSHAFT BOLT. I FOUND OUT THERE WAS A LAWSUIT CONCERNING THE CRANKSHAFT BOLT. PEPBOYS SAID IT WOULD BE $2000 TO FIX. I CALLED KIA ON 13 AUGUST 18 AND THEY TOLD ME THEY WOULD TAKE CARE OF IT AND WOULD CALL IN A COUPLE DAYS. THEY ARE STILL GIVING ME THE RUN AROUND. THIS WAS SOMETHING THAT WAS INVOLVED IN A LAWSUIT AND IT CONCERNS SAFETY. PLEASE HELP ME HOLD KIA ACCOUNTABLE. THEY KNOW THIS IS A DEFECTIVE PRODUCT. THE VEHICLE IS STILL IN NORTH CAROLINA BECAUSE I'M WAITING TO HEAR BACK FROM KIA. I'M A RETIRED NAVY VETERAN WHO DESERVES TO BE TREATED FAIR AND NOT HAVE MY LOVED ONES LIFE AT RISK BECAUSE OF THEIR DEFECTIVE PRODUCTSRead more
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING 10 MPH, THE CRANKSHAFT DETACHED FROM THE VEHICLE, CAUSING THE VEHICLE TO COME TO A COMPETE STOP. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE FAILURE. THE VEHICLE WAS THEN TOWED TO THE DEALER (KIA STORE CLARKSVILLE, 826 E L
... EWIS AND CLARK PKWY, CLARKSVILLE, IN 47129, (866) 545-2429) WHERE THE CRANKSHAFT WAS REPLACED, BUT OIL STARTED LEAKING FROM THE CAMSHAFT SEAL AFTER THE REPAIRS. THE MANUFACTURER WAS CALLED AND STATED THAT FURTHER REPAIRS WERE NOT COVERED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 123,000.Read more
Incident date: Jun 1, 2018
MY WIFE DRIVES THIS CAR PRIMARILY. SHE ASKED ME LAST WEEK TO SEE WHAT I THOUGHT ABOUT WEIRD NOISES FROM THE REAR BRAKES WHEN APPLYING. I COULD NOT RECOGNIZE THE NOISES, SO I TOOK IT TO A LOCAL SHOP. THE TECHNICIAN HAS FOUND EXTREME RUST ISSUES WITH THE REAR AXLE LINK BRACKETS ON THE AXLE HOUSING BEI
... NG RUSTED OUT AND NO LONGER CONNECTED. I HAVE DEALT WITH VEHICLE REPAIR MOST OF MY LIFE, AND KNOW THIS IS AN EXTREMELY DANGEROUS CONDITION. MY WIFE CARRIES HER 83 YEAR OLD MOTHER, AND OUR 3 YEAR OLD GRAND DAUGHTER. I WILL NOT ALLOW HER TO DRIVE IT UNTIL I AM ABLE TO GET IT ON A LIFT AND INVESTIGATE FOR MYSELF. I DO NOT HAVE A SPARE VEHICLE AT THIS TIME I HAVE FOUND THIS TO BE A VERY WIDESPREAD PROBLEM ON THESE AUTOS, AND AM INQUIRING IF THERE IS ANY KNOWLEDGE OF THERE BEING A RECALL FOR THIS ISSUE.Read more
Incident date: Jun 1, 2018
MY WIFE DRIVES THIS CAR PRIMARILY. SHE ASKED ME LAST WEEK TO SEE WHAT I THOUGHT ABOUT WEIRD NOISES FROM THE REAR BRAKES WHEN APPLYING. I COULD NOT RECOGNIZE THE NOISES, SO I TOOK IT TO A LOCAL SHOP. THE TECHNICIAN HAS FOUND EXTREME RUST ISSUES WITH THE REAR AXLE LINK BRACKETS ON THE AXLE HOUSING BEI
... NG RUSTED OUT AND NO LONGER CONNECTED. I HAVE DEALT WITH VEHICLE REPAIR MOST OF MY LIFE, AND KNOW THIS IS AN EXTREMELY DANGEROUS CONDITION. MY WIFE CARRIES HER 83 YEAR OLD MOTHER, AND OUR 3 YEAR OLD GRAND DAUGHTER. I WILL NOT ALLOW HER TO DRIVE IT UNTIL I AM ABLE TO GET IT ON A LIFT AND INVESTIGATE FOR MYSELF. I DO NOT HAVE A SPARE VEHICLE AT THIS TIME I HAVE FOUND THIS TO BE A VERY WIDESPREAD PROBLEM ON THESE AUTOS, AND AM INQUIRING IF THERE IS ANY KNOWLEDGE OF THERE BEING A RECALL FOR THIS ISSUE.Read more
Incident date: Jun 1, 2018
MY WIFE DRIVES THIS CAR PRIMARILY. SHE ASKED ME LAST WEEK TO SEE WHAT I THOUGHT ABOUT WEIRD NOISES FROM THE REAR BRAKES WHEN APPLYING. I COULD NOT RECOGNIZE THE NOISES, SO I TOOK IT TO A LOCAL SHOP. THE TECHNICIAN HAS FOUND EXTREME RUST ISSUES WITH THE REAR AXLE LINK BRACKETS ON THE AXLE HOUSING BEI
... NG RUSTED OUT AND NO LONGER CONNECTED. I HAVE DEALT WITH VEHICLE REPAIR MOST OF MY LIFE, AND KNOW THIS IS AN EXTREMELY DANGEROUS CONDITION. MY WIFE CARRIES HER 83 YEAR OLD MOTHER, AND OUR 3 YEAR OLD GRAND DAUGHTER. I WILL NOT ALLOW HER TO DRIVE IT UNTIL I AM ABLE TO GET IT ON A LIFT AND INVESTIGATE FOR MYSELF. I DO NOT HAVE A SPARE VEHICLE AT THIS TIME I HAVE FOUND THIS TO BE A VERY WIDESPREAD PROBLEM ON THESE AUTOS, AND AM INQUIRING IF THERE IS ANY KNOWLEDGE OF THERE BEING A RECALL FOR THIS ISSUE.Read more
Incident date: May 15, 2015
WHILE DRIVING DOWN THE INTERSTATE THE CAR'S ENGINE CAUGHT FIRE. MELTED EVERYTHING IN ENGINE. WHEN TOLD I NEEDED A NEW ENGINE, I SOLD THE CAR TO A JUNK YARD FOR PARTS. NOW, I HEAR THIS RECALL. SO PISSED@
Fire
Incident date: Jan 22, 2018
I DROVE MY KIA AND PARKED IN A GROCERY PARKING LOT. I CAME BACK OUTSIDE TO FIND MY CAR'S ENGINE COMPARTMENT WAS TOTALLY ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS ACTIVELY PUTTING OUT THE FLAMES AS I APPROACHED. NO WARNING THIS WOULD OCCUR. KIA HAS REFUSED TO RETURN MY CALLS OR EMAILS. VERY RELIABL
... E VEHICLES (I BOUGHT 2 BRAND NEW IN 2005). VERY DANGEROUS, AND APPARENTLY NOT AN UNHEARD OF EVENT WITH CERTAIN KIAS. SEVERAL REPORTS ONLINE AND IN PERSON. COULD HAVE BEEN DISASTROUS HAD I BEEN DRIVING, OR PARKED CLOSER TO OTHER VEHICLES (OR ANY STRUCTURE).Read more
Fire
Incident date: Feb 20, 2006
TRUCK HAS A MANUFACTURER DEFECT (AMONG MANY) AS STATED IN SERVICE BULLETINS 2004-2014 THAT CAUSES ALTERNATOR RADIO FREQUENCIES TO INTERFERENCE WITH TRANSMISSION SIGNALING THUS SHUTTING OFF OR INTERRUPTING SHIFT SIGNALING DUE TO INADEQUATE SHIELDING OF TRANSMISSION TO TCM CABLE. THIS CAUSES THE TRUCK
... TO CUT OUT BETWEEN 3RD AND 4TH GEAR CONSISTENTLY WHEN ASCENDING OR DESCENDING STEEP MOUNTAIN PASSES AT HIGH ALTITUDE. AS THERE WAS NO ADVANCE WARNING OF FAILURE OF SHIFT KIT TO DOWNSHIFT, BRAKES HAD TO BE USED ON ICY ROADS TO SLOW AN UNDERPOWERED/OVERWEIGHTED TRUCK. THIS IS A VERY DANGEROUS ISSUE REQUIRING EXPERT DRIVING SKILLS TO NAVIGATE AND SHOULD HAVE BEEN ADDRESSED, BUT WAS NOT, BY KIA MOTORS AS A REFUND OF PURCHASE PRICE AND RECALL OF TRUCKS. THE FILES REGARDING THIS PROBLEM AND OTHER PROBLEMS WITH THIS VEHICLE ARE SO VAST THEY WOULD CRASH YOUR SYSTEM. I HAVE THEM IF NEEDED AND CAN PROVIDE HARD COPIES AS THE STACK IS ABOUT 3 INCHES DEEP AND SPANS 11 YEARS. I HAVE 2 KEY FACTORS THAT ARE ALSO FACTORS HERE. !. I AM THE DAUGHTER OF A RACE CAR DRIVER AND SKILLED AT NAVIGATING CAR ISSUES. 2. I HAVE BEEN VERY ILL FOR A DECADE AND UNABLE TO WORK SO HAVE BEEN CAUGHT IN THE REFUSAL OF KIA TO ADDRESS THE ISSUES WITH THIS VEHICLE AS I AM UNABLE TO SELL THE CAR. I WOULD FEEL IT UNCONSCIONABLE TO PASS THESE ISSUES ON TO ANOTHER LESS CAPABLE DRIVER. NEEDLESS TO SAY IT HAS BEEN ENORMOUS STRESS TO OWN THIS DEFECTIVE CAR AND STRESS TO TRY TO GET KIA MOTORS TO STEP UP TO THE RESPONSIBILITY OF THEIR WARRANTIES, AND CUSTOMER SATISFACTION GUARANTEES IN SPITE OF THE PROBLEMS BEING APPARENT ALMOST FROM POINT OF SALE.Read more
Incident date: Jan 8, 2018
HAVE EXPERIENCED REPEATED FAILURE OF CAM SENSOR, CAM SHAFT PULLEY BOLT, FAILURE OF ENGINE COOLING SYSTEM, FAILURE OF CLUTCH ASSEMBLY AND TRANSMISSION, FAILURE OF AIR CONDITIONING, FAILURE OF ELECTRICAL SYSTEM FOR EXTERIOR LIGHTS.. ALL ISSUES ARE AS DOCUMENTED BY THE HUNDREDS AND HUNDREDS OF COMPLAI
... NTS BY OTHER OWNERS WHO ARE WAITING FOR AN INVESTIGATION, A RECALL, OR ENOUGH DEATHS AND INJURIES TO RECEIVE ANY ASSISTANCE OF ANY KIND FROM THIS ORGANIZATION OR THE MANUFACTURER. I CAN NOT JUSTIFY SPENDING ONE MORE DOLLAR ( $16,000 IN THE 3 YEARS SINCE PURCHASED FOR $4,000).TO REPAIR THIS VEHICLE AND IT IS ONCE AGAIN INOPERABLE FOR THE SAME ISSUES. . NO CAR DEALER WANTS IT AS A TRADE IN, THE STANDARD OFFER IS $300. I CANNOT SELL IT TO ANYONE AND THEN FACE MYSELF IN MIRROR. PERHAPS A PUBLIC SAKE... $1 PER MINUTE TO ANYONE WHO WANTS TO BASH A KIA (SLEDGEHAMMER PROVIDED). PROCEEDS WILL BE APPLIED TO PURCHASE OF REPLACEMENT VEHICLE, WHICH WILL NOT BE A KIA.Read more
Incident date: Jan 8, 2018
HAVE EXPERIENCED REPEATED FAILURE OF CAM SENSOR, CAM SHAFT PULLEY BOLT, FAILURE OF ENGINE COOLING SYSTEM, FAILURE OF CLUTCH ASSEMBLY AND TRANSMISSION, FAILURE OF AIR CONDITIONING, FAILURE OF ELECTRICAL SYSTEM FOR EXTERIOR LIGHTS.. ALL ISSUES ARE AS DOCUMENTED BY THE HUNDREDS AND HUNDREDS OF COMPLAI
... NTS BY OTHER OWNERS WHO ARE WAITING FOR AN INVESTIGATION, A RECALL, OR ENOUGH DEATHS AND INJURIES TO RECEIVE ANY ASSISTANCE OF ANY KIND FROM THIS ORGANIZATION OR THE MANUFACTURER. I CAN NOT JUSTIFY SPENDING ONE MORE DOLLAR ( $16,000 IN THE 3 YEARS SINCE PURCHASED FOR $4,000).TO REPAIR THIS VEHICLE AND IT IS ONCE AGAIN INOPERABLE FOR THE SAME ISSUES. . NO CAR DEALER WANTS IT AS A TRADE IN, THE STANDARD OFFER IS $300. I CANNOT SELL IT TO ANYONE AND THEN FACE MYSELF IN MIRROR. PERHAPS A PUBLIC SAKE... $1 PER MINUTE TO ANYONE WHO WANTS TO BASH A KIA (SLEDGEHAMMER PROVIDED). PROCEEDS WILL BE APPLIED TO PURCHASE OF REPLACEMENT VEHICLE, WHICH WILL NOT BE A KIA.Read more
Incident date: Jan 8, 2018
HAVE EXPERIENCED REPEATED FAILURE OF CAM SENSOR, CAM SHAFT PULLEY BOLT, FAILURE OF ENGINE COOLING SYSTEM, FAILURE OF CLUTCH ASSEMBLY AND TRANSMISSION, FAILURE OF AIR CONDITIONING, FAILURE OF ELECTRICAL SYSTEM FOR EXTERIOR LIGHTS.. ALL ISSUES ARE AS DOCUMENTED BY THE HUNDREDS AND HUNDREDS OF COMPLAI
... NTS BY OTHER OWNERS WHO ARE WAITING FOR AN INVESTIGATION, A RECALL, OR ENOUGH DEATHS AND INJURIES TO RECEIVE ANY ASSISTANCE OF ANY KIND FROM THIS ORGANIZATION OR THE MANUFACTURER. I CAN NOT JUSTIFY SPENDING ONE MORE DOLLAR ( $16,000 IN THE 3 YEARS SINCE PURCHASED FOR $4,000).TO REPAIR THIS VEHICLE AND IT IS ONCE AGAIN INOPERABLE FOR THE SAME ISSUES. . NO CAR DEALER WANTS IT AS A TRADE IN, THE STANDARD OFFER IS $300. I CANNOT SELL IT TO ANYONE AND THEN FACE MYSELF IN MIRROR. PERHAPS A PUBLIC SAKE... $1 PER MINUTE TO ANYONE WHO WANTS TO BASH A KIA (SLEDGEHAMMER PROVIDED). PROCEEDS WILL BE APPLIED TO PURCHASE OF REPLACEMENT VEHICLE, WHICH WILL NOT BE A KIA.Read more
Incident date: Dec 27, 2017
COMPLETE BRAKE FAILURE WHILE DRIVING ABOUT 50 MPH. REPAIR SHOP INFORMS THAT THE TRAILING ARM SUPPORT BRACKETS AND REAR OF THE FRAME ARE SO BADLY CORRODED THAT THE AXLE WAS DISLODGED FROM THE FRAME. THE MOVEMENT OF THE AXLE SEVERED A BRAKE LINE, WHICH IS SECURED TO THE CROSS MEMBER STRUCTURE. CORROSI
... ON WAS FROM THE INSIDE OUT. ON VISUAL INSPECTION THE METAL IN THE CROSS MEMBER AND BRACKETS APPEARED TO BE SOUND, BUT WE WERE ABLE TO PEAL AWAY THE STRUCTURE WITH OUR FINGERS. THIS TYPE OF CORROSION BEGINS YEARS BEFORE FAILURE.Read more
Incident date: Sep 1, 2017
SEAT SENSOR ON MY KIA SORENTO FOR THE AIRBAG LIGHT DOES NOT WORK. WHEN A PASSENGER SETS IN THE FRONT PASSENGER SEAT THE AIRBAG OFF LIGHT STAYS ON. YOU PUT THE VEHICLE IN GEAR, YOU DRIVE AND THE LIGHT STAYS ON. CITY OR HIGHWAY TRAVEL, THE LIGHT STAYS ON ALL THE TIME INDICATING THE PASSENGER AIRBAG IF
... OFF.Read more
Incident date: Sep 1, 2017
SEAT SENSOR ON MY KIA SORENTO FOR THE AIRBAG LIGHT DOES NOT WORK. WHEN A PASSENGER SETS IN THE FRONT PASSENGER SEAT THE AIRBAG OFF LIGHT STAYS ON. YOU PUT THE VEHICLE IN GEAR, YOU DRIVE AND THE LIGHT STAYS ON. CITY OR HIGHWAY TRAVEL, THE LIGHT STAYS ON ALL THE TIME INDICATING THE PASSENGER AIRBAG IF
... OFF.Read more
Incident date: Sep 17, 2017
HARMONIC BALANCER IS FALLING OFF . HAVE READ MANY REVIEWS WHERE OTHERS WITH THE SAME VEHICLE AND THEIRS ARE ACTUALLY FALLING OFF. AS WELL AS A LAWSUIT IN FEBRUARY
Incident date: Jul 25, 2017
THE GAS PEDAL ON THIS VEHICLE, WHICH ONLY HAS 22K MILES ON IT, IS HARD TO PRESS DOWN INTERMITTENTLY WHICH COULD CAUSE AN ACCIDENT. YOU DON'T KNOW WHEN YOU PULL OUT IF IT'S GOING TO GO OR NOT AND HAVE TO PRESS HARD ON THE PEDAL. I'M TOLD IT WOULD NEED TO HAVE THE THROTTLE BODY REPLACED WHICH THERE A
... RE SEVERAL COMPLAINTS ONLINE FOR THE SAME ISSUE AND THE 2016 KIA SORENTO IS UNDER RECALL FOR THIS ISSUE SO WHY ISN'T THE 2005 INCLUDED? ALSO, IT HAS A GAS GAUGE ISSUE, WHICH THERE ARE COMPLAINTS ON.Read more
Incident date: Jun 7, 2017
PASSENGER SEAT SENSOR FAILED, VEHICLE IS OTHERWISE IN PERFECT CONDITION. THE REPAIR IS ALMOST 2000.00. WITH THIS REPAIR NEEDED THE VEHICLE WON'T PASS INSPECTION, SO WHAT IS OTHERWISE A PERFECTLY FINE VEHICLE IS NOW SCRAP. THE PASSENGER SEAT WAS HARDLY USED ( MAYBE 20% OF THE VEHICLE USE ) SO A FAILU
... RE OF AN EXPENSIVE OCCUPANCY SENSOR LIKE THIS IS NOT ACCEPTABLE.Read more
Incident date: Feb 26, 2017
THE ENGINE CAUGHT ON FIRE ON SUNDAY FEBRUARY 26 AND TODAY MARCH 1ST
Fire
Incident date: Jan 3, 2017
MY VEHICLE WAS IN MOTION ON A HIGHWAY DRIVING 60 MILES PER HR TO WORK (30 MILES FROM HOME) IN POURING RAIN WHEN ENGINE, BRAKE AND BATTERY LIGHT CAME ON. THANK GOD THAT I MADE IT TO WORK SAFELY BUT THEN ONLY TO REALIZE THAT POWER STEERING HAD LOCKED UP. LOOKED UNDER THE HOOD, POWER STEERING FLUID A
... ND BRAKE FLUID FINE BUT ONE BELT HAD CAME OFF AND THE OTHER BELT JUST BARELY HANGING ON FROM THE ALTERNATOR AND PULLEY. THOUGHT PULLEY HAD LOCKED UP BUT TOOK TO A MECHANIC JUST 1/2 MILE DOWN FROM MY JOB AND HE SAID THAT MY PROBLEM IS THAT THE CRANKSHAFT BOLT HAD BROKEN OFF INSIDE OF THE CRANKSHAFT. I GO ONLINE AND FIND THAT THERE WERE A LOT MORE COMPLAINTS OF THE SAME ISSUE WITH MY MAKE AND YEAR AS WELL AS OTHERS. THE PREVIOUS RECALL BY KIA WAS ONLY FOR 2003-2004 (CERTAIN MODELS) NOT INCLUDING MINE BUT THIS SEEMS TO BE A DEFINITE ISSUE SO THE RECALL SHOULD BE EXTENDED TO OTHER YEARS AND MODELS SUCH AS MINE. THANK GOD THAT I MADE IT TO WORK SAFELY AND NOW HAVE TO FIND ANOTHER MEANS TO GET AROUND SINCE THIS IS MY ONLY TRANSPORTATION. *TRRead more
Incident date: Jan 3, 2017
MY VEHICLE WAS IN MOTION ON A HIGHWAY DRIVING 60 MILES PER HR TO WORK (30 MILES FROM HOME) IN POURING RAIN WHEN ENGINE, BRAKE AND BATTERY LIGHT CAME ON. THANK GOD THAT I MADE IT TO WORK SAFELY BUT THEN ONLY TO REALIZE THAT POWER STEERING HAD LOCKED UP. LOOKED UNDER THE HOOD, POWER STEERING FLUID A
... ND BRAKE FLUID FINE BUT ONE BELT HAD CAME OFF AND THE OTHER BELT JUST BARELY HANGING ON FROM THE ALTERNATOR AND PULLEY. THOUGHT PULLEY HAD LOCKED UP BUT TOOK TO A MECHANIC JUST 1/2 MILE DOWN FROM MY JOB AND HE SAID THAT MY PROBLEM IS THAT THE CRANKSHAFT BOLT HAD BROKEN OFF INSIDE OF THE CRANKSHAFT. I GO ONLINE AND FIND THAT THERE WERE A LOT MORE COMPLAINTS OF THE SAME ISSUE WITH MY MAKE AND YEAR AS WELL AS OTHERS. THE PREVIOUS RECALL BY KIA WAS ONLY FOR 2003-2004 (CERTAIN MODELS) NOT INCLUDING MINE BUT THIS SEEMS TO BE A DEFINITE ISSUE SO THE RECALL SHOULD BE EXTENDED TO OTHER YEARS AND MODELS SUCH AS MINE. THANK GOD THAT I MADE IT TO WORK SAFELY AND NOW HAVE TO FIND ANOTHER MEANS TO GET AROUND SINCE THIS IS MY ONLY TRANSPORTATION. *TRRead more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRACKETS ON THE REAR END OF THE VEHICLE WERE CO
... RRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. THE VIN WAS NOT AVAILABLE.Read more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRACKETS ON THE REAR END OF THE VEHICLE WERE CO
... RRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. THE VIN WAS NOT AVAILABLE.Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT ACCELERATE WITHOUT WARNING. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVESHAFT FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURE
... R WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT WARRANTY. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.Read more
Incident date: Sep 4, 2016
WHILE DRIVING MY 2005 KIA SORENTO, WAS COMING TO A STOP, THE RIGHT SIDE OF THE VEHICLE DROPPED AND THE REAR END SHIFTED, THE TIRE STARTED RUBBING ON THE BODY. GOT IT UNDER CONTROL AND PULLED OVER. CHECKED UNDER VEHICLE AND FOUND THE FRAME WAS RUSTED AND THE CONTROL ARM BROKE OFF OF THE FRAME. HAD TO
... GET IT TOWED.Read more
Incident date: Jul 8, 2016
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS CORRODED UNDER THE REAR AXLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Incident date: Sep 20, 2016
DRIVING ON HIGHWAY RTE 24 WHEN CRANKSHAFT PULLEY BROKE OFF CAUSING ENGINE AND BRAKE LIGHTS TO COME ON. IT WAS IMPOSSIBLE TO CONTROL AND TO STEER THE VEHICLE CAUSING ME TO NEARLY GET INTO AN ACCIDENT. SUBSEQUENTLY, MY VEHICLE GOT TOWED FROM THE HIGHWAY TO A MECHANIC SHOP WHO INFORMED ME THAT MY 2005
... KIA SORENTO'S CRANKSHAFT PULLEY BOLT BROKE OFF - THEREFORE TO BUY AN ENGINE OR JUNK IT. UNFORTUNATELY, I OWNED THIS VEHICLE FOR ONLY 1 YEAR 3 MONTHS AND WITH THESE PROBLEMS. I DON'T HAVE ANY MONEY TO REPLACE IT RIGHT NOW AND I DON'T KNOW WHAT TO DO TO GET TO WORK GOING FORWARD.Read more
Incident date: Sep 20, 2016
DRIVING ON HIGHWAY RTE 24 WHEN CRANKSHAFT PULLEY BROKE OFF CAUSING ENGINE AND BRAKE LIGHTS TO COME ON. IT WAS IMPOSSIBLE TO CONTROL AND TO STEER THE VEHICLE CAUSING ME TO NEARLY GET INTO AN ACCIDENT. SUBSEQUENTLY, MY VEHICLE GOT TOWED FROM THE HIGHWAY TO A MECHANIC SHOP WHO INFORMED ME THAT MY 2005
... KIA SORENTO'S CRANKSHAFT PULLEY BOLT BROKE OFF - THEREFORE TO BUY AN ENGINE OR JUNK IT. UNFORTUNATELY, I OWNED THIS VEHICLE FOR ONLY 1 YEAR 3 MONTHS AND WITH THESE PROBLEMS. I DON'T HAVE ANY MONEY TO REPLACE IT RIGHT NOW AND I DON'T KNOW WHAT TO DO TO GET TO WORK GOING FORWARD.Read more
Incident date: Sep 20, 2016
DRIVING ON HIGHWAY RTE 24 WHEN CRANKSHAFT PULLEY BROKE OFF CAUSING ENGINE AND BRAKE LIGHTS TO COME ON. IT WAS IMPOSSIBLE TO CONTROL AND TO STEER THE VEHICLE CAUSING ME TO NEARLY GET INTO AN ACCIDENT. SUBSEQUENTLY, MY VEHICLE GOT TOWED FROM THE HIGHWAY TO A MECHANIC SHOP WHO INFORMED ME THAT MY 2005
... KIA SORENTO'S CRANKSHAFT PULLEY BOLT BROKE OFF - THEREFORE TO BUY AN ENGINE OR JUNK IT. UNFORTUNATELY, I OWNED THIS VEHICLE FOR ONLY 1 YEAR 3 MONTHS AND WITH THESE PROBLEMS. I DON'T HAVE ANY MONEY TO REPLACE IT RIGHT NOW AND I DON'T KNOW WHAT TO DO TO GET TO WORK GOING FORWARD.Read more
Showing 50 of 457 complaints.
NHTSA Safety Investigations — KIA SORENTO
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Loss of Motive Power
On November 13, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23-019) to investigate allegations of loss of motive power relating to head gasket and/or head bolt failure in Model Year (MY) 2016-2017 Kia Sorento vehicles equipped with the 3.3 L Lambda II engine. W
... hen the investigation was opened, ODI had received 13 Vehicle Owner Questionnaires (VOQs) related to reports of loss of motive power. In an information request letter dated November 30, 2023, ODI requested technical information and failure data relating to the alleged defect in the subject MY 2016-2017 Kia Sorento as well as several peer vehicle populations which share the 3.3 L engine. In its February 26, 2024, response to ODIâs information request, Kia provided 2022 customer complaints (including techline and field reports) and 1738 warranty claims representing 2411 unique vehicles within the subject vehicle population. Of the customer complaints provided by Kia, they identified only 53 unique allegations of a loss of motive power resulting from the alleged defect. Kia determined that the remaining reports were minor vehicle drivability or engine performance issues. ODI reviewed the information provided by Kia, along with additional VOQs submitted to NHTSA following the opening of the investigation. When eliminating duplicative reports across the data sources, the total number of allegations of loss of motive power relating to the alleged defect in the subject vehicles is 77, representing an incident report rate of 59 per 100,000 vehicles. The MY 2016 Kia Sorento exhibited both the highest overall complaint rate and loss of motive power report rate across all subject and peer vehicle populations, representing an incident report rate of 102 per 100,000 vehicles. Across all data sources, there are no allegations of crashes or fires relating to the alleged defect. The one injury incident reflected in the failure summary table above is related to a consumer who was reportedly burned (minor burn requiring medical attention) while attempting to remove the coolant reservoir cap following a loss of motive power event. In their response to ODI, Kia described that if the threads of a head bolt hole in the subject engine becomes damaged, the clamping force between the cylinder head and engine block can decrease in the area of the affected head bolt. Kiaâs assessment of the alleged defect is that when the failure occurs, drivers are provided with numerous warning signs prior to a potential loss of motive power event. According to Kia, potential warning signs associated with this failure include coolant leak/consumption or noticeable coolant odor, engine oil leak/consumption, engine temperature gauge rising to âHâ (hot), check engine light illuminating, engine cooling fan remaining on following the engine being shut off, HVAC system not functioning properly, unusual engine noise, difficulty starting the vehicle, and smoke/condensation emitting from the engine compartment or exhaust. Through both its review of the information provided by Kia and outreach to consumers, ODI confirmed that there is reasonable detectability present in the vast majority of occurrences of the alleged defect. To mitigate the alleged defect, Kia increased the engagement depth of the head bolt threads for all subject engines, beginning in May 2017. ODIâs analysis of the failure data demonstrates that this corrective action correlates with a much lower incident report rate for engines produced following the change (8 per 100,000 vehicles for the MY 2018-2020 Kia Sorento). In December 2023, Kia launched extended warranty campaign WTY035 covering failures associated with the alleged defect in the subject vehicle population through 15 years or 180,000 miles, whichever comes first. Through its investigation, ODI identified the following peer vehicle populations, which were produced prior to the corrective action and exhibit failure rates comparable to the subject vehicles: MY 2014-2015 Kia Sorento, MY 2015-2016 Kia Sedona, and MY 2014-2017 Kia Cadenza equipped with the 3.3 L engine. Through discussions with ODI during the investigation, Kia decided to launch extended warranty campaign WTY039 in May 2024, which covers these peer vehicle populations through 15 years or 180,000 miles, whichever comes first. Based on analysis of the failure data indicating a low incident report rate of loss of motive power for the alleged defect, and in consideration of the warning signs which frequently occur from head gasket and/or head bolt failure in the subject engines, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more
DP — Closed
— Model Year: 2016
Engine Oil Pressure Switch Leak
In a letter dated September 30, 2021, Mr. Gerald James (the petitioner) requested that NHTSA conduct an investigation of the Model Year (MY) 2015-2017 Kia Sorento equipped with 3.3L V6 ?Lambda? engines for ?severe oil leaks? from the oil pressure switch (OPS) that could ?lead to engine failure? with
... little warning to the driver. Mr. James based this request on his own experience and data found in NHTSA?s Vehicle Owner Questionnaire (VOQ) database. NHTSA reviewed the material cited by the petitioner, information submitted by Kia, NHTSA?s testing, and other pertinent information in NHTSA databases.On November 12, 2021, ODI opened Defect Petition DP21-002 to evaluate the petitioner?s request. ODI performed an analysis that included evaluation of the petitioner?s vehicle, searches of ODI complaints from vehicle owners, non-dealer field reports, manufacturers? supplemental information relating to design of the component, and component testing performed by ODI.On December 16, 2021, ODI and Kia North America performed a joint inspection on the petitioner?s vehicle. ODI and Kia agreed the OPS was leaking oil and observed oil in the crevices atop the engine block. The vehicle received a new replacement OPS and was delivered back to the petitioner. The original part that was removed from the subject vehicle was retained by ODI for further analysis.As of December 30, 2022, for the MY 2015-2017 Kia Sorento population of 161,519 vehicles with 3.3L engine, NHTSA reviewed internal data and has identified no consumer complaints or field reports in its database, with unique Vehicle Identification Numbers (VIN), citing engine failure or stalling related to the petition?s allegation of defective OPS. When combined with the supplemental warranty and technical analysis from the manufacturer, field report and customer complaint data in response to the Information Request letter sent, NHTSA identified no unique VINs alleging engine failure or stalls caused by OPS leaking on the subject vehicles named in the petition.On April 4, 2022, the Vehicle Research and Test Center (VRTC) performed testing of the petitioner?s component (OPS) based on testing protocol consistent with Kia?s specifications for the subject vehicle. The testing involved the petitioner?s original OPS in a controlled system to replicate the subject vehicle?s oil pressure, flow, and temperature. VRTC determined that a vehicle would have to miss more than a dozen oil change intervals to reach low engine oil capacity. Testing also revealed the OPS would operate, as manufacturer intended, illuminating the vehicle?s MIL to alert the driver of lower oil pressure.In April of 2022, Kia North America issued a warranty extension that extended the coverage of the Oil Pressure Switch from 5 years/60,000 miles to 15 years/150,000 miles on MY 2014-2018 Sorento, MY 2014-2016 Cadenza, and MY 2015-2018 Sedona vehicles, all equipped with the 3.3L Lambda engine. The extended warranty coverage includes diagnosis, repair, and applies to customers experiencing engine oil leaking from the engine or if the engine oil pressure warning light stays illuminated after the engine is turned on.After a thorough review of the material submitted by the petitioner, information already in NHTSA's possession, testing performed by VRTC, technical information provided by Kia, the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that an engine failure due to the alleged defect is likely and does not warrant a formal investigation. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA?s reasons for denial of the petition will be publiRead more
PE — Closed
— Model Year: 2013
Headlight Failure
The Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE) based on seventy-four Vehicle Owner Questionnaires (VOQs) reporting headlight failures on model year (MY) 2011-2013 KIA Sorento vehicles.In its response to ODI's June 25, 2020, information request letter (portions of w
... hich were submitted under request for confidentiality), Kia Motor America (Kia) provided design details of the headlight system showing that each headlight circuit is independently powered by the Smart Junction Box (SJB), a power control module. Kia claimed that the design minimizes the chance of both headlights failing simultaneously due to a headlight connector defect, a component located downstream of the SJB. Kia also advised that the SJB contains a safety feature designed to monitor power consumption for each headlight circuit; if excessive current is being demanded by either headlight the SJB will open the circuit (i.e., stop supplying current). Lastly Kia presented testing showing that the maximum headlight connector temperature achieved prior to the SJB opening the circuit was below the autoignition temperature of the plastic material the connector housing is made of, which Kia maintains eliminates the potential for a fire originating from an electrically overheated headlight connector. In its review of all available data, ODI determined that the majority of both VOQ and Kia customer complaints (1,339 reports in total) involved the loss or dimming of a single low beam headlight assembly caused primarily by a poor or overheated connector terminal located at the headlight. In some cases the failures were momentary in nature (i.e., flickering) with the headlights coming back on without driver intervention. A minority of VOQs and Kia complaints (the 196 Other reports) alleged simultaneous (and persistent) loss of both low beam headlights, and in most cases the driver was able to take an action (e.g., toggle the headlight switch, or use the ON rather than the AUTO setting on the headlight switch) to reinstate the low beam headlights. The high beam headlights were not seen to be affected and were available for drivers to use as alternate lighting.ODI did not identify any crashes or injuries, nor any fire incidents caused by a headlight related defect. While some VOQ and Kia reports alleged or indicated a fire occurrence, the incidents were found to involve melting or smells/odors due to thermal overheating of the plastic headlight connector housing, rather than an open flame fire.ODI notes that in April 2019, Kia initiated a 10 years/unlimited mileage warranty extension program to replace the headlight connector for MY 2011-2013 Sorento vehicles.Based on this analysis, a safety-related defect has not been identified at this time, and ODI is closing the investigation. This does not constitute a finding by the Agency that a safety-related defect is not present; the Agency will take further action if warranted by additional information received.The reference (ODI) numbers for the VOQs cited above are included in the downloadable version of this closing resume available at NHTSA.gov.Read more
EA — Closed
— Model Year: 2013
Panoramic Glass Sunroof Breakage
The investigation focused on spontaneous breakage (fracture) of the panoramic sunroof (sunroof) on MY 2011-2013 Kia Sorento vehicles. The sunroof is constructed of tempered glass (often referred to as ?safety glass?), which, when broken, crumbles into granular chunks rather than splintering into jag
... ged shards. The failure summary above shows NHTSA reports identified by the Office of Defects Investigation (ODI), and reports submitted by Kia from start of production of the subject MY 2011-2013 Kia Sorento through October 8, 2019, the date of ODI's last request for Kia data.Reports of sunroof failures typically occurred while the vehicle was in motion and often described a loud noise when the fracture occurred. If the sunshade is closed when the sunroof fractures, the particles are contained, otherwise the particles can drop into the passenger compartment.Reported injuries generally were minor in nature, such as nicks and cuts that often occurred when complainants were cleaning-up glass particles post-incident. No crash incidents have been identified, and complaints display a declining trend since 2014.During EA14-002, ODI requested and obtained failure data for the subject vehicles, the MY 2014 Sorento (which used a similar sunroof from a different supplier), and other peer Kia products (Optima and Sportage).ODI also requested and obtained failure data for peer vehicles produced by Hyundai, Ford, Nissan, and Volkswagen and failure reports through a General Order NHTSA issued to 13 OEMs (including Kia) in April 2016.This produced a significant volume of data upon which ODI bases this closing. NHTSA's Vehicle Research and Test Center (VRTC) also conducted testing on the subject sunroofs in an attempt to better understand potential hazards.In its responses to ODI, Kia states it has continuously monitored sunroof failure allegations throughout this investigation, and that the only consistently identified cause is external impact from foreign objects. Kia notes that the sunroof complies with the applicable Federal Motor Vehicle Safety Standards for glazing, and that it has not identified a manufacturing defect or assembly process error despite significant investigative efforts. Kia maintains that the field data supports its conclusion that an unreasonable risk to motor vehicle safety does not exist, citing a comparatively moderate failure rate, low injury risk posed by tempered glass, and the lack of an identified defect mechanism. Kia further notes it has received no reports of crashes due to driver distraction related to roof failure events, nor is NHTSA aware of any such reports.NHTSA's April 2016 General Order requested data on vehicles with panoramic glass sunroofs greater than 0.5 square meters in area. The response identified 97 distinct models produced over 11 model years totaling some 10 million vehicles. Over 4,000 sunroof fractures were reported (none of which alleged a crash due to driver distraction) forming a high to low frequency continuum by model.While the subject vehicles were at the high end of the spectrum, they were not the highest.Through its analysis of the information obtained to date, ODI has not identified sufficient evidence of a safety-related defect in the subject sunroof. This includes the absence of any suggestive trends by region, seasonality, date of production, or vehicle age, together with the minor nature of the alleged injuries and the lack of crash allegations in the subject or any of the peer vehicles. Accordingly, the investigation is closed. ODI will take further actions if warranted by new evidence. The reference numbers for the ODI failure reports cited above, as well as additiRead more
PE — Closed
— Model Year: 2013
Panoramic Sunroof Breakage
On October 21, 2013 the Office of Defects Investigation (ODI) opened PE13-035 in order to further examine claims that the sunroof would spontaneously break on 2011-2013 Kia Sorento vehicles.The majority of these claims occurred while the vehicle was in motion.Glass shattering while driving may distr
... act the driver, and the resulting glass particles which enter the passenger compartment may injure occupants.To date, ODI has received a total of 26 reports of sunroof breakage on the subject vehicles. Of those, 24 occurred while the vehicle was in motion.There were also four (4) injury incident reports for minor cuts/scratches. Kia submitted a total of 123 field incidents related to sunroof breakage in response to ODI's information request. Of this number, ODI identified 78 unique vehicle identification numbers (VINs), with 9 matching ODI complaint vehicles.Sixty of the submitted reports occurred while the vehicle was in motion.Fourteen (14) of the submitted reports alleged minor cuts/scratches from falling glass.Kia also submitted a total of 101 warranty and goodwill claims for sunroof replacement, of which 86 unique VINs were identified.Kia stated in its response that their field inspections identified only one potential cause for the sunroof breakage - external impacts from rocks or other foreign objects encountered while the vehicle was in motion.In the other instances, no evidence of a defect was found, however, Kia's inspection results were inconclusive as to a cause for the breakage.Kia advises that the Sorento sunroofs also have a greater surface area than many other vehicles, potentially making them more susceptible to road debris strikes.While ODI recognizes that the Sorento may be more at risk due to its larger impact area, the rate of ODI reported incidents is concerning.Thus, the investigation has been upgraded toan Engineering Analysis (EA14-002) to further analyze the scope, frequency, and consequence of these failures.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers: 10345933, 10410440, 10432904, 10453957, 10466987, 10478778, 10492886, 10502219, 10508983, 10514388, 10531972, 10534883, 10553341, 10555931, 10556212, 10562460, 10562516, 10563779, 10564555, 10567351, 10568629, 10572959, 10575487, 10583122, 10583626, 10584650Read more
PE — Closed
— Model Year: 2011
Transmission Intermediate Driveshaft
On April 25, 2011, Kia Motors Corporation submitted a defect notification letter to NHTSA regarding a transmission intermediate driveshaft condition in approximately 12,690 model year (MY) 2011 Kia Sorento 2-wheel drive vehicles equipped with automatic transmissions and 2.4L engines (NHTSA Recall No
... . 11V-258).The recall addresses a defect with the external shape of the engine block which can prevent the intermediate shaft bearing bracket from mating evenly with the engine block.This can cause a misalignment of the intermediate shaft with the right side output gear.Resulting damage could cause a loss of motive power.Additionally, on April 27, 2011, Hyundai Motor Company submitted a defect notification (NHTSA Recall No. 11V-261) for the same issue in approximately 6,169 MY 2010 Sante Fe 2-wheel drive vehicles equipped with automatic transmissions and 2.4L engines that use the same components as the recalled Kia Sorento vehicles.This investigation is closed.Read more
PE — Closed
— Model Year: 2003
Fuel Spill During Refueling
Complaints allege that while refueling the vehicle, fuel can spill out or spit back from the fuel filler port on model year (MY) 2003 Kia Sorento vehicles (subject vehicles).Consumers report that the spilled fuel can splash on the person fueling the vehicle, or on the side of the vehicle and the gro
... und.The subject vehicles are equipped with an evaporative emissions control system that, among other things, manages air exchange between the fuel tank and the atmosphere in an environmentally safe manner.The system consists of a vapor canister, various control valves and tubing, and a canister filter (fuel tank air filter) through which the air that flows in and out of the fuel tank must pass.Kia's testing found that if the canister filter becomes significantly clogged, excess pressure can build up in the fuel tank and cause fuel to spit back from the filler port during refueling.Kia has stated that the canister filter requires regularly scheduled service maintenance; however, the component is not listed as a maintenance item in the owner's or service manual for the subject vehicles.ODI notes that Kia does list the filter on the maintenance schedule in the owner's manual for MY 2005 and newer Kia Sorento vehicles.To address the issue of fuel spit back during refueling, Kia will conduct a service campaign of approximately 86,000 MY 2003 and 2004 Kia Sorento vehicles.The campaign will provide a one-time replacement of the canister filter, at no cost to the owner.Kia will begin notifying the affected owners in late January 2012 and will inform the owners that the filter must be serviced at regular intervals.Kia will also provide an updated service maintenance schedule.Consumers should refer to the service campaign bulletin number SC092 available in the investigative file.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.Read more
EA — Closed
— Model Year: 2008
Air Bag Occupant Classification System
The Sorento's front passenger air bag may be turned off when an adult is seated in the passenger seat. The front passenger air bag is designed to be turned off in limited circumstances including when children and small adults are seated in the front passenger seat, there is a child restraint in that
... seat, or the seat is not occupied.But the Sorento has misclassified adults sitting in the passenger seat.This causes the passenger side frontal air bag to deactivate and the PASSENGER AIR BAG OFF light to illuminate. On May 12, 2009, Kia launched a Technical Service Bulletin campaign (SC076) to address this problem, installing upgraded occupant classification system (OCS) software in vehicles built prior to the 11/27/2007 production date. ODI and Kia identified 908 owner reports and 927 warranty claims related to this OCS issue.Kia also reported one crash where the passenger frontal air bag did not deploy in a frontal crash due to misclassification.Testing of Sorento vehicles built prior to December 2007 shows that misclassification can occur.As of April 2011, Kia reports that approx. 46,000 of the 57,228 vehicles have been upgraded with the revised software.On September 6, 2011, Kia submitted a defect notice and will recall the affected vehicles that have not been upgraded.Owner notification is scheduled to start in late-September 2011.The recall will upgrade the OCS software.Accordingly the investigation is closed.Read more
PE — Closed
— Model Year: 2008
AIR BAG OCS
KIA REPORTS THAT FOR VEHICLES BUILT PRIOR TO THE SOFTWARE UPDATE OF 11/27/2007, THE VEHICLES CAN IMPROPERLY CLASSIFY AN ADULT AS A CHILD RESTRAINT SEAT AND THUS ILLUMINATE THE AIRBAG OFF WARNING LIGHT AND SUPPRESS THE FRONTAL PASSENGER AIRBAG.ON MAY 12, 2009, KIA LAUNCHED A TECHNICAL SERVICE BULLETI
... N (SB076) CAMPAIGN TO RE-FLASH ALL VEHICLES BUILT PRIOR TO THE 11/27/2007 PRODUCTION DATE.KIA ALSO BELIEVES THAT INTERMITTENT OCCUPANT MOVEMENT AND OUT OF POSITION SEATING CONTRIBUTED TO THE HIGH NUMBER OF COMPLAINTS.905 OF THE 947 COMPLAINTS AND 1,014 OF THE 1,107 WARRANTY CLAIMS WERE ASSOCIATED WITH THE 57,228 VEHICLES BUILT PRIOR TO THE 11/27/2007 PRODUCTION DATE.THERE WAS ONE FRONTAL PASSENGER AIRBAG NON-DEPLOYMENT CRASH THAT RESULTED IN ONE MINOR INJURY OF A BELTED ADULT PASSENGER OCCUPANT.THIS PRELIMINARY EVOLUTION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA09-017) TO FURTHER ASSESS THIS ISSUE FOR ALL MY2007-2008 SORENTO VEHICLES BUILT PRIOR TO THE 11/27/2007 PRODUCTION DATE.Read more