2016 KIA SEDONA

Engine started knocking loosing power just like our 4cylinder GDI engine. These engines are also not safe to be operating

Engine Failure due to rod and bearing failure

Oil leak caused engine to fail.

Odometer Fraud. The contact purchased a 2016 Kia Sedona. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 107,000. It was later discovered upon checking a Carfax Report that the mileage was 187,000.

I was driving my car, all of a sudden there was a loud knocking sound. The car suddenly wouldn’t accelerate. I was in the middle of a busy intersection with kids! I am 95 pounds, I can’t push the van! After being hit. I managed to get it moved with help. My van only had 108,000 miles on it! Took it to a mechanic, said needed an engine as there was no oil in it. How is that possible? We just changed it a month prior. It’s out of warranty by 8000 miles so Kia will not do anything! I’m sorry, but there are numerous complaints about this, yet nothing is being done! Now I’m having to pay 5000+ to replace an engine because Kia is just terrible!

My family and I were all driving in the car. We were at a stoplight, and fully stopped as it was a red light. All of a sudden, we heard a weird noise, and all of the dash lights on our car appeared, and then the car fully turned off. We could not get the car back on, and it would not start. Prior to this, it was driving totally fine, and we had no lights on our dashboard indicating something was wrong. Just stopped out of nowhere. If we were on the freeway, and our car just immediately turned off, we could have been in a major, life-threatening accident. After 2-3 times of trying to restart the car, we were able to turn it on, and at least get it into neutral so we could move it off the side of the road. We were able to get it towed to a Kia dealership in which they diagnosed it as engine failure and said we would need to replace the whole engine. This car is around 10 years old and has less than 130,000 miles. It has been meticulously maintained according to Kia standards, and there should be no reason that a well maintained car should need a new engine at this point. We had frequent oil changes, and even had an oil leak that we had to repair just a couple months ago.

Motor Blew

The contact owned a 2016 Kia Sedona. The contact stated that while her nephew was driving, the nephew made a left-hand turn, and the vehicle was hit on the front right quarter panel. The contact stated that her nephew had turned on the left-hand signal and was halfway through making the left turn when the accident occurred. The other vehicle drove on the opposite side and stated that the left-hand turn signal was not on. The contact's nephew was unsure if any warning lights were illuminated. The driver-side and passenger-side air bags were deployed. The contact's nephew had minor injuries and had a bruise on the right arm and chest that did not require medical attention. A police report was filed. The vehicle was towed to a towing yard. The contact then had the vehicle towed to the residence and no longer driven. The insurance company was contacted, and the results are pending. Upon further investigation, the contact discovered that the vehicle had an open recall pending: NHTSA Campaign Number: 21V725000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The contact stated that there was a passenger in the vehicle. The passenger was sitting on the front passenger seat and was not injured. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

The contact owned a 2016 Kia Sedona. The contact stated that while her nephew was driving, the nephew made a left-hand turn, and the vehicle was hit on the front right quarter panel. The contact stated that her nephew had turned on the left-hand signal and was halfway through making the left turn when the accident occurred. The other vehicle drove on the opposite side and stated that the left-hand turn signal was not on. The contact's nephew was unsure if any warning lights were illuminated. The driver-side and passenger-side air bags were deployed. The contact's nephew had minor injuries and had a bruise on the right arm and chest that did not require medical attention. A police report was filed. The vehicle was towed to a towing yard. The contact then had the vehicle towed to the residence and no longer driven. The insurance company was contacted, and the results are pending. Upon further investigation, the contact discovered that the vehicle had an open recall pending: NHTSA Campaign Number: 21V725000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The contact stated that there was a passenger in the vehicle. The passenger was sitting on the front passenger seat and was not injured. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.

The front passenger seat, occupant detection system wiring harness was never repaired by the dealer I had taken the vehicle to the dealer several years ago and he gave me a $8000 estimate to replace the electrical system!

Kia service dealer diagnosed high oil consumption on my car with heavy sounds. They recommend to replace whole engine but it's out of warranty. It has only 106k miles on it. I am afraid the car is posing safety issue as well and it has less miles on it. I filed complain with kia consumer corporate a case has been generated on their system [XXX] but no one had contacted me yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Kia service dealer diagnosed high oil consumption on my car with heavy sounds. They recommend to replace whole engine but it's out of warranty. It has only 106k miles on it. I am afraid the car is posing safety issue as well and it has less miles on it. I filed complain with kia consumer corporate a case has been generated on their system [XXX] but no one had contacted me yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 KIA Sedona. I was driving on the highway when the Engine started knocking and smoking. I had to cut cars off on the highway to get to the shoulder. The car was towed to a local mechanic who told us there were holes blown through the engine and it would need replaced. This was after a year and a half of driving it so we still had a loan on the car that we couldn't afford to just scrap the car. We had to get a new engine put in the car. Insurance would not help since we did not hit anything and it was a manufacturer defect. Mechanic checked oil level and viscosity and did not see any issues with it. No warning lamps indicated there was anything wrong with the vehicle before the engine ripped itself apart. Thankfully none of our 3 kids were in the vehicle at the time. This was 2 months that we did not have our family van during the winter holidays and it was a very difficult time for the family.

I was at an intersection & was turning left. In the middle of the turn the car started knocking noise and vibrating and turned off in the middle of the intersection. It did not crank for several tries while I was panicking with a car full of kids in a busy intersection. When I got it to crank again it turned off again. Some good Samaritans then helped by holding traffic and pushing us out of harms way in a church parking lot. I kept trying to crank it and when it did, I tried to put it in drive and it started the violent knocking and vibrating like it was going to blow up. I had it towed later when I had gotten paid. I had it towed to Keffer Kia where they told me total engine failure at 88,000 miles. I still pay $300 monthly for the car and have 5 kids that I have to shuffle in my mother in laws 4 door car.

The Sedona just stopped in traffic with out warning with my kids in the van. No type or warning lights came on. I had recently got an oil change and tune up. I almost caused an accident. It was extremely scary. I am thankful no one was hurt. I had to pay for a tow and come to find out the engine is locked . The machine started it had very low oil. Which makes no sense since it hadn’t even been 7 days since my oil was changed .

2016 Kia Sedona SX-L (VIN: [XXX]) equipped with 3.3L Lambda II GDI engine. This is the second engine failure — first engine failed due to head bolt studs separating from the block, second (mechanic sourced) engine began heavy smoking and nearly caught fire due to possible oil starvation/rod bearing failure. Vehicle is parked and unsafe to operate. Temperature gauge at time of incident was going towards above average operating temperature. This is the exact defect covered under multiple NHTSA investigations into Lambda 3.3L engine seizing/fire hazard (including PE23-019 for similar Kia Sorento models with the same engine, and defect petition DP24-002 specifically for 2016 Kia Sedona). Kia has extended the warranty on these engines to 15 years/150,000 miles for bearing damage in some cases, but no full recall exists yet. Requesting immediate investigation and inclusion in an engine fire recall similar to those for Theta engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2016 Kia Sedona is affected by Safety Recall SC175 (Front Passenger Seat Occupant Detection System Wiring Harness), documented here: [XXX] . Kia and the servicing dealer, Rick Case Kia, report to NHTSA that this recall was completed in 2019. However, the defect described in SC175 is still present and easily reproducible. The dealer continues to insist the repair was completed, but the symptoms match the recall description exactly and the issue now poses a clear safety risk to the front passenger. I have repeatedly informed Rick Case Kia that the recall was not performed correctly or was never performed at all. Despite this, the dealer refuses to inspect or correct the issue and Kia Corporate refuses further action based solely on the dealer’s claim. This has made it impossible for me to obtain the required recall remedy. The vehicle was taken to the same dealer multiple times between 2019 and before the vehicle reached 10 years of age for other safety recalls. If SC175 had truly been completed, the issue should not be present. If it had NOT been completed, the dealer should have been notified in their system during those visits. This suggests that misrepresentation or incorrect reporting may have occurred. Because Kia Corporate relies entirely on the dealer’s incorrect reporting, I cannot obtain the required repair from any Kia dealer, and the safety defect remains unresolved. I am requesting NHTSA review this case as a potential recall-completion misrepresentation that is preventing me from receiving the mandated safety repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

With a 140000 miles and the timing chain and component already failing my mechanic told it could die anytime soon local or on the highway

The contact owns a 2016 Kia Sedona. The contact stated that while attempting to park the vehicle, the brake pedal was depressed, and the gear shift lever was moved to Park(P) but failed to lock in place. The contact stated that the vehicle started to roll backwards. The contact used force to lock the gear shift lever in Park(P), and the vehicle came to a complete stop after several attempts. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with a faulty automatic transmission shift lever. The vehicle was not repaired due to the cost. The vehicle remained at the dealer unrepaired. Upon investigation, the contact related the failure to NHTSA Campaign Number: 22V612000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

I was driving down the highway and the engine light came on. The car suddenly wouldn't accelerate or go above 1500 rpm. There was also a rattle noise. I limped home and checked the oil. It was bone dry. I get regular oil changes every 3,000 to 5,000 miles. The car burned oil way too fast and gave no warnings that the oil was low and there was no leaking. I'm unsure of the extent of the damage. I'm adding oil and taking it to a mechanic for inspection. I fear I may need a new engine.

The hitch lifts have went bad. When you open the back hatch it goes all the way up and then immediately goes back down about half way. It’s a huge safety concern. I have been hit in the head numerous times.

My 2016 Kia Sedona had complete engine failure. I was driving home from work in January 2025 with both my young daughters and the vehicle completely died out of nowhere no warning light no check engine light no oil light I was stranded alongside the road with a four year-old and a six year-old in January temperatures for hours. I just had to have the engine completely replaced along with several other parts that needed replaced due to the engine failure. I had just gotten the oil changed less than 30 days before this incident and I’m just now getting the vehicle back after $3500 in repairs. Also, the vehicle is still being financed. I had it about six months when this happened and I currently still owe $10,000 on it! I’m being told to get rid of it as soon as possible because there was an extreme problem of even trying to locate an engine for this vehicle because there is so many problems with this model. This has been an incredible financial burden on me as a single parent. Kia is doing nothing to accommodate the situation. I will add documentation of the repair bill as soon as it is sent to me.

Complete engine failure while driving with 4 passengers along freeway. Engine began to have a knocking noise, with no warning lights. Engine failed a few miles down the road, and started a small fire in the engine bay. Vehicle is currently under inspection at the dealership. Mileage at the time of incident was about 98,200.

Engine randomly began burning oil at an incredible rate (I checked it approximately 500 miles ago and it within appropriate levels) and resulted in damaging the engine. No “low oil pressure” light was activated, and upon starting the vehicle one day it developed a terrible cylinder knock. I checked the oil dipstick, and was completely dry, there was absolutely no oil on the check stick. I also checked and confirmed that there was no leak that caused the oil to drain.

Van completely locked up on me. Oil dipstick no oil, seems this is an issue and a Kia problem. Seems I need a new engine. Regular oil changes with no issues prior to this happening to me.

The contact owns a 2016 Kia Sedona. The contact stated that after purchasing the vehicle from the dealer, the air bag warning light illuminated while driving, and the front passenger’s seat detection system failed to detect a passenger. The dealer was made aware of the failure and informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 19V109000 (Electrical System). The contact was also informed that a diagnostic test was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 300,000.

The contact owns a 2016 Kia Sedona. The contact stated that after purchasing the vehicle from the dealer, the air bag warning light illuminated while driving, and the front passenger’s seat detection system failed to detect a passenger. The dealer was made aware of the failure and informed the contact that the vehicle had previously been repaired under NHTSA Campaign Number: 19V109000 (Electrical System). The contact was also informed that a diagnostic test was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 300,000.

Engine replacement KIA had it for 8 months got it back and engine blew up again.. now they want service records on the first when it is the second motor. Trying to get away from replacing the motor.

Engine replacement KIA had it for 8 months got it back and engine blew up again.. now they want service records on the first when it is the second motor. Trying to get away from replacing the motor.

My White Kia Sedona Van's paint is flaking and peeling off all around the vehicle. This is not due to poor car of the vehicle or accident due to making contact with any other vehicles or objects. It is literally just falling off of the vehicle. It started about a year ago and is getting significantly worse.

The contact owns a 2016 Kia Sedona. The contact stated that while driving at 50 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle lost motive power and drove forward about the length of the vehicle before the vehicle stalled. The contact and the occupants were stranded for an hour. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who replaced the starter and informed the contact that the piston or tie rod was fractured. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 222,627.

The contact owns a 2016 Kia Sedona. The contact stated that while driving at 50 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle lost motive power and drove forward about the length of the vehicle before the vehicle stalled. The contact and the occupants were stranded for an hour. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who replaced the starter and informed the contact that the piston or tie rod was fractured. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 222,627.

I was driving in normal operating conditions, with no traffic when suddenly the engine seized. After contacting a towing company to get my vehicle home, I started checking for anything I could find and noticed that it had zero oil and no visual signs of a leak anywhere. There were never any warning lights or sounds until it abruptly stopped. I have not had it looked at by anyone other than myself and a neighbor whom is a mechanic.

Engine overheating and check engine light went on. Vehicle would not start after shutting down.

I am filing a formal complaint against Kia regarding Recall SC175 affecting this vehicle Kia has refused to perform this recall on my vehicle, claiming that the work was already completed. However, after reviewing the official campaign documentation (NHTSA Campaign Documentation – SC175), it is evident that the corrective work specified by the recall was not performed on my vehicle. My vehicle continues to exhibit the issue addressed by Recall SC175, confirming that either the recall was not carried out or was performed incorrectly. Despite this, Kia maintains that no further action is necessary because their records indicate completion. At this time, Kia is refusing to address a known safety recall. I am documenting this with NHTSA so that it is formally recorded that Kia is declining to remedy a required recall on one of their vehicles. Please advise on what steps I may take next to ensure compliance and resolution.

My 2016 Sedona’s engine is not operational. At this moment it is sitting at the dealership after having a diagnostic completed in which I was informed that it will cost me $21,000+ to replace my engine. I am SHOCKED to be informed of this! I love my car! It is our family car full of precious memories! There were no warnings that something was wrong with my engine. Not a single one came on - believe me I would have taken a picture of it to inform the mechanic for it to be serviced. I have had it serviced repeatedly for oil changes; more oil changes than what should be done for the age and milage according to the manual. It is not due to my lack of competence and poor maintenance. I've done my part. Now to find out that I can't drive it. Now to find out that I don't have anything reliable to get my children to school, is unacceptable! This is a major issue that should be covered by Kia, not out of my own pocket. The engine and its ability to function properly is your responsibility as a company. Engine problems with this model have been noted by others, and resolved. Please resolve this issue as soon as possible. I look forward to hearing from you.

Odometer Fraud. The contact owned a 2016 Kia Sedona. The contact stated that the vehicle was traded for another vehicle at the used car dealer while the mileage was 220,000; however, the used car dealer later listed the mileage as 180,000.

In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided to get it done. 4 weeks later exactly from when we picked it up, I was on the interstate and the exact thing happened. I had it towed back to our local KIA. They stated it now needed an engine and it would be a used engine because they do not manufacture the engine anymore. It had over 60K miles on it and it would be $13K not including shipping or labor. We decided not to do this. After further investigation, this should have been under warranty the entire time and we never should have spent any money on it. This has been a terribly unreliable “family car”. I will NEVER buy a KIA again. My family is still suffering from paying $8K+ to have it “fixed”.

In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided to get it done. 4 weeks later exactly from when we picked it up, I was on the interstate and the exact thing happened. I had it towed back to our local KIA. They stated it now needed an engine and it would be a used engine because they do not manufacture the engine anymore. It had over 60K miles on it and it would be $13K not including shipping or labor. We decided not to do this. After further investigation, this should have been under warranty the entire time and we never should have spent any money on it. This has been a terribly unreliable “family car”. I will NEVER buy a KIA again. My family is still suffering from paying $8K+ to have it “fixed”.

In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided to get it done. 4 weeks later exactly from when we picked it up, I was on the interstate and the exact thing happened. I had it towed back to our local KIA. They stated it now needed an engine and it would be a used engine because they do not manufacture the engine anymore. It had over 60K miles on it and it would be $13K not including shipping or labor. We decided not to do this. After further investigation, this should have been under warranty the entire time and we never should have spent any money on it. This has been a terribly unreliable “family car”. I will NEVER buy a KIA again. My family is still suffering from paying $8K+ to have it “fixed”.

Was traveling along Interstate 95 when the engine failed without any warning signs!

Was traveling along Interstate 95 when the engine failed without any warning signs!

My vehicle has a recall 19V109000. The description of the issue is "Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied." This issue has been diagnosed as having this very specific problem, Kia claims that this problem was previously fixed in my car, however it has not been fixed. I have been trying for sometime to get Kia and my local Kia Dealer to fix it but they just keep responding that this was already fixed. A closer look and its obvious this was never done. I don't have the exact date of when I first noticed it, the harness is damaged and the issue goes away from time to time, and my attempts to fix it have gone back a couple of years, and have gotten nowhere when trying to work with Kia.

Engine Failure

Timing Chain Failure/Cam Shaft Failure/Bank 2 Failure/drastic loss of engine oil. Got home before engine seized, could have crashed if engine failed on freeway. Codes confirmed techs suspicion. No warning lights or notifications appeared on dashboard.

I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. Replaced one loose hose under warranty. Car overheats again was told to replace relay switch for fan another. Dealer crash my car waited a month for parts and they never repaired damages to my bumper and airbag light. 2 month later car overheats again now coolant spraying into trunk and hose pop again now at heater core. There is no light notice of when car overheating tiil very hot. Or someone tells me my car is smoking by then it is followed by a loud noise and coolant leaking everywhere again. This time the overheating bust the heater core hose in my trunk and was spraying coolant all in trunk while I was getting ready to get of freeway. Very scary. I pulled over just in time for noise and coolant to leak out everything from resovoir again. This is my family car and have 5 kids under 18 and feel very unsafe now. Despite paying for everything kia suggest every 1-2 months they still fail to find cause of overheating and constant hoses breaking or coming loose after the pressure build up and I am scared this car will catch fire or stall one day with my children in car. Already noticed sometime its like car struggles to accelerate despite a supposed new engine but car been constantly overheating even after engine replacement and it also still causes sludge in hose& had 4 coolant flushes in a year and new hoses and now seems people working on car not sure what they doing because I was told I needed new heater hoses 2months later they didn't know my heater core was at back car so didn't replace so this hose burst despite kia recommendation to replace. Please help b4 it too late

I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. Replaced one loose hose under warranty. Car overheats again was told to replace relay switch for fan another. Dealer crash my car waited a month for parts and they never repaired damages to my bumper and airbag light. 2 month later car overheats again now coolant spraying into trunk and hose pop again now at heater core. There is no light notice of when car overheating tiil very hot. Or someone tells me my car is smoking by then it is followed by a loud noise and coolant leaking everywhere again. This time the overheating bust the heater core hose in my trunk and was spraying coolant all in trunk while I was getting ready to get of freeway. Very scary. I pulled over just in time for noise and coolant to leak out everything from resovoir again. This is my family car and have 5 kids under 18 and feel very unsafe now. Despite paying for everything kia suggest every 1-2 months they still fail to find cause of overheating and constant hoses breaking or coming loose after the pressure build up and I am scared this car will catch fire or stall one day with my children in car. Already noticed sometime its like car struggles to accelerate despite a supposed new engine but car been constantly overheating even after engine replacement and it also still causes sludge in hose& had 4 coolant flushes in a year and new hoses and now seems people working on car not sure what they doing because I was told I needed new heater hoses 2months later they didn't know my heater core was at back car so didn't replace so this hose burst despite kia recommendation to replace. Please help b4 it too late

I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. Replaced one loose hose under warranty. Car overheats again was told to replace relay switch for fan another. Dealer crash my car waited a month for parts and they never repaired damages to my bumper and airbag light. 2 month later car overheats again now coolant spraying into trunk and hose pop again now at heater core. There is no light notice of when car overheating tiil very hot. Or someone tells me my car is smoking by then it is followed by a loud noise and coolant leaking everywhere again. This time the overheating bust the heater core hose in my trunk and was spraying coolant all in trunk while I was getting ready to get of freeway. Very scary. I pulled over just in time for noise and coolant to leak out everything from resovoir again. This is my family car and have 5 kids under 18 and feel very unsafe now. Despite paying for everything kia suggest every 1-2 months they still fail to find cause of overheating and constant hoses breaking or coming loose after the pressure build up and I am scared this car will catch fire or stall one day with my children in car. Already noticed sometime its like car struggles to accelerate despite a supposed new engine but car been constantly overheating even after engine replacement and it also still causes sludge in hose& had 4 coolant flushes in a year and new hoses and now seems people working on car not sure what they doing because I was told I needed new heater hoses 2months later they didn't know my heater core was at back car so didn't replace so this hose burst despite kia recommendation to replace. Please help b4 it too late

The contact owns a 2016 Kia Sedona. The contact stated that while her husband was driving 50 MPH, the contact heard a knocking sound coming from the engine and the vehicle lost power. The contact was able to pull over to the right side of the road, turned off the vehicle for several minutes, restart the vehicle, and the vehicle worked as intended. There were no warning lights illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case; however, the case number was not available. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,500.

In October 2024 we broke down on the highway outside of DesMoines, IA. The van slowed considerably in the midst of 11am traffic on I [XXX] from a lack of power, not from applying the brakes. Cars behind us had no warning, but no one hit us. The 4-way flashers and turn signals would not engage. There was no warning from the dashboard of a pending issue. Trent’s Garage in Clive, IA determined the main reason was an internal oil leak that damaged the alternator, which they replaced along with the right-side valve cover gasket. There was an earlier incident that I attributed to a service mistake. Shortly after Napleton Elmhurst Kia in IL serviced the vehicle in June 2023, it began to hesitate and become unresponsive while we were driving. There was no indication from the dash lights or from our garage floor that the engine was leaking any fluids or was low on oil, but I checked the oil at a suggestion from my wife. It barely registered on the dipstick. I added oil and the van ran fine. I now monitor the oil level regularly and add a quart of oil every 1000 miles. There is still no visible oil leak. Napleton Kia Service told me nothing could be done short of replacing the engine, and that I should change the oil more frequently (April 2025) than their original recommendation of every 5000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)