2008 FORD CROWN VICTORIA Recalls, Complaints & Safety

Complete instrument cluster failure, no lights illuminate except turn signals. Speed, rpm’s, fuel level, temperature, are completely off instrument cluster is completely dark when driving at night, told that the solders on the cluster are bad. (Defective?)

The contact owns 2008 Ford Crown Victoria. The contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The vehicle was towed to an independent mechanic, who replaced the linkage. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2008 Ford Crown Victoria. The contact stated while driving 55 MPH in a dark area with the high beam headlights activated, the headlights became inoperable. There was no warning light illuminated. The contact stated that the low beam headlights were activated to continue driving. The vehicle was not taken to the dealer. The contact stated she replaced the headlights and the fuse but the failure continued. The manufacturer was not contacted. The failure mileage was 121,924.

The contact owns a 2008 Ford Crown Victoria. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact inspected the steering column underneath the hood and noticed that the steering shaft was corroded. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 13V385000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 141,000.

The right front wheel hub broke at the weld when turning in a parking lot. The part is available for inspection. Had this happened at freeway speed, the right front wheel would have departed the vehicle. The safety hazards are obvious. I attempted to contact customer service and they did not reply.There was no warning sign and the part has not been inspected. I am not a welder. It appears this part had a bad weld from the start. I suspect it was welded by a machine and there may be more just like it from the same production run.

I purchased this vehicle a week ago and I also downloaded car fax and it states my vehicle was due for a recall in 2014 but the previous owner next got it.

2008 FORD INTERSEPTER GAS TANK STRAPS AND TANK FELL. VEHICAL WAS TOWED TO A FORD.

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL INDEPENDENTLY TURNED 180 DEGREES. THE CONTACT REGAINED CONTROL OF THE VEHICLE, AND PULLED OVER AND PARKED THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF A LOOSENED STEERING SHAFT BUSHING. THE VEHICLE WAS TOWED TO THE RESIDENCE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.

I DROVE MY CAR TO WORK. I PARKED IT ON THE SIDE OF THE STREET. WHEN I GOT OUT HOURS LATER IT HAD CAUGHT ON FIRE.

Fire

I DROVE MY CAR TO WORK. I PARKED IT ON THE SIDE OF THE STREET. WHEN I GOT OUT HOURS LATER IT HAD CAUGHT ON FIRE.

Fire

I DROVE MY CAR TO WORK. I PARKED IT ON THE SIDE OF THE STREET. WHEN I GOT OUT HOURS LATER IT HAD CAUGHT ON FIRE.

Fire

NOTICED INTERMITTENT STIFFNESS IN THE STEERING, AN INSPECTION BY OWNER AT THE STEERING COLUMN DETERMINED THAT THE BEARING CONNECTING THE UPPER AND LOWERS SHAFTS HAD EXTENDED FROM ITS HOUSING. IT WAS DETERMINED THIS FAILURE WAS CONSISTENT WITH A PREVIOUS RECALL 13R01. THE VEHICLE WAS TAKEN TO GILLESPIE FORD IN GURNEE, IL, WHO STATED THE RECALL HAD BEEN CLOSED OUT IN 2013. THEY WENT ON TO STATE THAT THE ONLY REPAIR MADE IN 2013 WAS REPLACEMENT OF THE LOWER, EXTERIOR STEERING SHAFT, AND NO RETAINING CLIP WAS INSTALLED TO PREVENT SEPARATION OF THE BEARING. GILLESPIE FORD STATED THERE WAS NO CORROSION OR ANY OTHER CAUSE OF THE BEARING FAILURE, SAYING THAT WHEN THE RECALLS WERE DONE THEY WOULD SIMPLY REPLACE THE ENTIRE STEERING COLUMN AND NOT INSTALL THE RETAINING CLIP. GILLESPIE FORD DECLINED TO MAKE ANY FURTHER REPAIRS UNDER THE RECALL EVEN THOUGH THE CONDITION EXISTED WITH SERIOUS SAFETY CONCERNS, BUT DID OFFER TO REPLACE THE ENTIRE STEERING COLUMN FOR $1600.00.

I WAS EXITING THE FREEWAY AND TURNED ONTO MY STREET WHEN MY LOWER STEERING SHAFT COLLAPSED AND CAUSED MY UPPER BEARING RETAINING CLIP TO SEPARATE FROM THE STEERING COLUMN CAUSING ME TO LOSE ALL STEERING CONTROL.

TAKATA RECALL FOR SOME ODD REASON ANY LITTLE BUMP OR IN LEVEL GROUND I GO OVER , THE STEERING WHEEL RESPONSE IS HORRIBLE. ALSO MY CHECK GAS CAP LIGHT COMES ON AND I CHANGED THE FUEL PUMP TWICE & HORRIBLE FUMES FLOATS AROUND INSIDE MY CAR CABIN.

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SERVICE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

Crash

THE ANTI BRAKE LIGHT COMES ON THE REAR PASSENGER SIDE SENORS IS SHOW OPEN CIRCUIT

I HAVE A 2008 FORD CROWN VICTORIA (P71) POLICE INTERCEPTOR. I AM HAVING A KNOCKING NOISE WHEN I TURN THE STEERING WHEEL LEFT TO RIGHT. THE NOISE IS ACCOMPANIED BY A WANDERING STEERING WHEEL WHEN THE VEHICLE GOES OVER BUMPS. ALSO THE STEERING WHEEL SOMETIMES BECOMES HARD TO TURN THEN RAPIDLY BECOMES LOOSE LIKE SOMETHING IS BINDING UP, THEN FINALLY BREAKING FREE THROUGHOUT THE TURN. THIS HAPPENS WHEN TAKING LOW SPEED WIDE TURNS. AFTER INSPECTING THE STEERING COMPONENTS I NOTICED MY EXCESSIVE PLAY WHERE TJE INTERMITTENT STEERING SHAFT ATTATCHES TO THE RACK N PINION. I THINK MY UPPER SHAFT MAY HAVE BEEN REPLACED BEFORE SINCE IT IS NOT NEARLY AS CORRODED AS THE LOWER INTERMITTENT SHAFT. I CAN ROTATE THE WHOLE SHAFT ABOUT A QUARTER TURN IN EITHER DIRECTION WHILE THE CAR PARKED AND AT THE END OF EACH TURN THE KNOCK RESONATES NEAR THE LOWER INTERMEDIATE STEERING SHAFT KNUCKLE TO WHERE IT CONNECTS INTO TJE PINION GEAR OF THE RACK N PINION. NOW, I INSPECTED ALL STEERING AND SUSPENSION COMPONENTS AND THEY ARE ALL IN GOOD SHAPE....NO PLAY ANYWHERE 8N THE SYSTEM BESIDES THE "RECALLED" STEERING SHAFT! I HAVE TWO KIDS AND IF I GET INTO AN ACCIDENT AND THEY GET HURT BECAUSE A "RECALLED" PART DIDNT GET REPLACED BY FORD WHEN IT SHOULD HAVE(FOR FREE) I WILL NEVER FORGIVE THE COMPANY RESPONSIBLE. HONORING A FREE REPLACEMENT FOR AN OBVIOUSLY POORLY ENGINEERED AND DEFECTIVE FACTORY PART SEEMS TO BE TJE RIGJT THING TO DO.....SO WHERE IS MY RECALL AND WHY DOESNT IT SHOW UP WHEN I SEARCH MY CARS VIN NO??? THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS SERIOUSLY INJURED OR EVEN DIES. I DONT MAKE A LOT OF MONEY AND THIS NEEDS TO BE FIXED FOR FREE LILE IT WAS ON ALL THE OTHER VEHICLES. IT DRIVES LILE NEW BESIDES THE SCARY KNOCK AND WANDERING STEERING. IT'S JUST RIDICULOUS NOT TO RECALL THIS PART!

I WAS GOING DOWN THE ROAD AND MY GAS PEDAL STUCK TO FLOOR TURNED KEY OFF AND HIT BRAKES FELT LIKE PEDAL WANTED TO STAY DOWN.CITY STREET.

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE STILL ACCELERATED ON ITS OWN. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000. THE VIN WAS NOT AVAILABLE.

I WAS DRIVING STRAIGHT ON A HIGHWAY- ROUTE 2 IN MASSACHUSETTS. AFTER TAPPING ON THE BRAKES TO BEGIN THE PROCESS OF SLOWING DOWN, THE CROWN VICTORIA- ON IT'S OWN- BEGAN TO ACCELERATE AT THE SAME TIME. IT WAS SUDDEN AND UNINTENDED ACCELERATION. AT THAT POINT, I SLAMMED AS HARD AS I COULD ONTO THE BRAKE PEDAL- TO THE POINT WHERE THE BRAKES WERE SMOKING. THE ENGINE OVERWHELMED BRAKES AND I COULD NOT STOP THE VEHICLE- I COULD ONLY SLOW IT DOWN. I ENDED UP REAR ENDING THE VEHICLE IN FRONT OF ME (WHICH HAD COME TO A STOP). EVEN AFTER THE IMPACT, THE CROWN VICTORIA CONTINUED TO PUSH AGAINST THE VEHICLE IN FRONT OF ME. THEN, JUST AS SUDDENLY AS IT STARTED, THE FULL BORE ACCELERATION STOPPED. I HAD A PERFECT DRIVING HISTORY PRIOR TO THIS MALFUNCTION. NO ACCIDENTS EVER. I HAD AMPLE SPACE AND TIME TO SAFELY STOP MY VEHICLE. THERE WAS NO PROBLEM WITH MATS. I AM NOT SUING FORD. I AM NOT TRYING TO AVOID THE SURCHARGE. I CAN'T OFFER YOU TANGIBLE PROOF THAT THERE WAS A SUDDEN UNINTENDED ACCELERATION IN MY 2008 FORD CROWN VICTORIA- OTHER THAN MY TRUTHFUL TESTIMONY. I RECENTLY BOUGHT THE VEHICLE AND, UNTIL THAT ONE INCIDENT, IT WAS RUNNING NORMALLY. IT WAS RUNNING NORMALLY IN THE DAYS AFTER THE ACCIDENT. I HAD A "WRENCH" LIGHT COME ON ONCE, A COUPLE OF WEEKS EARLIER BUT IT WAS GONE THE NEXT TIME I STARTED UP THE CAR. SO I DISMISSED IT. THE DAMAGE WAS RELATIVELY MINOR AND I HAVE FULL COLLISION. I CONSIDERED THE CAR SO UNSAFE TO DRIVE, HOWEVER, THAT I TOOK IT OFF THE ROAD AND GAVE IT AWAY. I WARNED THE PERSON I GAVE IT TO THAT THE VEHICLE WAS UNSAFE AND SHOULD BE USED ONLY FOR PARTS. WHAT I AM SAYING IS THE TRUTH AND IT IS CONSISTENT WITH WHAT I TOLD THE MOTORIST I STRUCK AT THE TIME OF THE ACCIDENT.

Crash

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. WHILE THE VEHICLE WAS BEING OPERATED, THE FRONT PASSENGER SIDE VISOR LIGHT REMAINED ILLUMINATED AFTER THE VISOR WAS CLOSED. AS A RESULT, THE VISOR MATERIAL WAS BURNED. THE CONTACT MENTIONED THAT THE VISOR HAD TO BE SLIGHTLY OPENED TO PREVENT FURTHER BURNING WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL WIRE HARNESS TO THE VISOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

Fire

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL BECAME INOPERABLE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. UPDATED 06/29/16*LJ UPDATED 08/2/16.*JB

TWICE NOW WHILE SLOWING FOR AN INTERSECTION SOON AFTER VEHICLE START, THE VEHICLE GAS TRIED TO SURGE FORWARD WHILE BRAKES HAVE E BEEN APPLIED. THE CAR TRIED TO REV UP TO 5000RPM. UPON MANAGING TO STOP CAR, I PUT IT IN NEUTRAL , IT REVVED TO 5000RPM THEN SUDDENLY DROPPED BACK TO IDLE. BOTH TIMES HAVE NEARLY ENDED UP IN VEHICLE GOING THROUGH INTERSECTIONS. CAR DROVE NORMALLY AFTER THAT.

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT ANY WARNING. THE VEHICLE WAS STOPPED AND PLACED INTO THE PARK POSITION AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING) WAS PERFORMED, BUT THE FAILURE RECURRED. THE CONTACT HEARD A LOUD POPPING NOISE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE STEERING WHEEL LOWER SHAFT SEPARATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,567. UPDATED 02/10/16*LJ UPDATED 05/21/18*JB

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. WHILE DRIVING 30 MPH AND APPROACHED A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND BECAME STUCK TO THE FLOORBOARD. AS A RESULT, THE VEHICLE ACCELERATED UNCONTROLLABLY AND CRASHED INTO AN ELECTRIC POLE. THE FRONT AIR BAGS DEPLOYED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 164,446.

Crash 1 injured

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE UPPER AND LOWER BEARINGS SEPARATED FROM THE VEHCLE, CAUSING THE POWER STEERING TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

UNMARKED POLICE CROWN VICTORIA SEDAN TRAVELING IN LEFT LANE OF 4-LANE, GRASS MEDIAN-SEPARATED HIGHWAY WITH POSTED SPEED LIMIT 55 MPH. POLICE OFFICER DRIVER DECEASED IN CRASH. WITNESSES REPORT: AFTER ENTERING HIGHWAY, VEHICLE ACCELERATED TO HIGH RATE OF SPEED; IN VICINITY POLICE MEDIAN TURNAROUND, POLICE STROBE LIGHTS WENT ON; VEHICLE STARTED WOBBLING AND MOVING GRADUALLY TO LEFT IN STRAIGHT PATH. EVENT DATA RECORDER INDICATED BRAKES APPLIED AND VEHICLE SLOWED BEFORE COLLIDING WITH CONCRETE BRIDGE UNDERPASS ABUTMENT. SMALL GRASS FIRE EXTINGUISHED AROUND FRONT-END OF VEHICLE. CURSORY VEHICLE EXAMINATION ON 09/15/11 REPORTS: AIRBAG DEPLOYED, SEAT BELT LOCKED UP DUE TO IMPACT, UNABLE TO CHECK BRAKE PEDAL, UNABLE TO CHECK FRONT BRAKES, AND BAD STEERING (NO FURTHER DETAILS ON CONDITION STEERING PARTS). *TR

Crash Fire 1 deaths

UNMARKED POLICE CROWN VICTORIA SEDAN TRAVELING IN LEFT LANE OF 4-LANE, GRASS MEDIAN-SEPARATED HIGHWAY WITH POSTED SPEED LIMIT 55 MPH. POLICE OFFICER DRIVER DECEASED IN CRASH. WITNESSES REPORT: AFTER ENTERING HIGHWAY, VEHICLE ACCELERATED TO HIGH RATE OF SPEED; IN VICINITY POLICE MEDIAN TURNAROUND, POLICE STROBE LIGHTS WENT ON; VEHICLE STARTED WOBBLING AND MOVING GRADUALLY TO LEFT IN STRAIGHT PATH. EVENT DATA RECORDER INDICATED BRAKES APPLIED AND VEHICLE SLOWED BEFORE COLLIDING WITH CONCRETE BRIDGE UNDERPASS ABUTMENT. SMALL GRASS FIRE EXTINGUISHED AROUND FRONT-END OF VEHICLE. CURSORY VEHICLE EXAMINATION ON 09/15/11 REPORTS: AIRBAG DEPLOYED, SEAT BELT LOCKED UP DUE TO IMPACT, UNABLE TO CHECK BRAKE PEDAL, UNABLE TO CHECK FRONT BRAKES, AND BAD STEERING (NO FURTHER DETAILS ON CONDITION STEERING PARTS). *TR

Crash Fire 1 deaths

UNMARKED POLICE CROWN VICTORIA SEDAN TRAVELING IN LEFT LANE OF 4-LANE, GRASS MEDIAN-SEPARATED HIGHWAY WITH POSTED SPEED LIMIT 55 MPH. POLICE OFFICER DRIVER DECEASED IN CRASH. WITNESSES REPORT: AFTER ENTERING HIGHWAY, VEHICLE ACCELERATED TO HIGH RATE OF SPEED; IN VICINITY POLICE MEDIAN TURNAROUND, POLICE STROBE LIGHTS WENT ON; VEHICLE STARTED WOBBLING AND MOVING GRADUALLY TO LEFT IN STRAIGHT PATH. EVENT DATA RECORDER INDICATED BRAKES APPLIED AND VEHICLE SLOWED BEFORE COLLIDING WITH CONCRETE BRIDGE UNDERPASS ABUTMENT. SMALL GRASS FIRE EXTINGUISHED AROUND FRONT-END OF VEHICLE. CURSORY VEHICLE EXAMINATION ON 09/15/11 REPORTS: AIRBAG DEPLOYED, SEAT BELT LOCKED UP DUE TO IMPACT, UNABLE TO CHECK BRAKE PEDAL, UNABLE TO CHECK FRONT BRAKES, AND BAD STEERING (NO FURTHER DETAILS ON CONDITION STEERING PARTS). *TR

Crash Fire 1 deaths

I WAS A PASSENGER IN THE ABOVE VEHICLE. ON 02/07/2013 THE CAR HYDRO PLANED FROM THE ROAD AND THE DRIVER LOST CONTROL OF THE CAR. IT BEGAN SPINNING AROUND AND LEFT THE ROAD, THE CAR HIT A FENCE AND TWIRLED AROUND AND SLAMMED REAR END FIRST INTO A POLE. THE IMPACT WAS SO HARD IT CAUSED THE FRONT SEATS TO BREAK AND WE BOTH FELL BACK INTO THE BACK OF CAR. THE REAR WINDOW SHATTERED AND GLASS FLEW INSIDE THE ENTIRE CAR. THE TRUNK WAS CRAMMED INTO THE BACK SEAT. THE AIR BAGS DID NOT DEPLOY AT THE TIME OF IMPACT. THE WHOLE DASH AND CONSOLE FELL DOWN INTO OUT LAPS AND THE STEREO EJECTED FROM THE DASH AND FLEW INTO THE BACK OF THE CAR. A FOREIGN OBJECT CUT ME ON THE RIGHT SIDE OF MY FACE AROUND MY EAR WHICH CAUSE ME TO REQUIRE STITCHES AND LEFT ME WITH SLIGHT NERVE DAMAGE AND SLIGHT JAW PARALYSIS OF THE RIGHT SIDE OF MY FACE. *TR

Crash 1 injured

CORRECTED DESCRIPTION FOR COMPLAINT 10618222: DRIVING ON HIGHWAY AT 70 M.P.H., NOTICED INCREASING "PLAY" IN STEERING WHEEL; STOPPED AT REST AREA. WHEN READY TO LEAVE, STARTED TO BACK OUT AND TURNED STEERING WHEEL LESS THAN 1/2 TURN TO THE LEFT. I HEARD/FELT SOMETHING "POP," AT WHICH POINT THE STEERING WHEEL WOULD SPIN FREELY AND NO LONGER AFFECTED THE FRONT WHEELS--COMPLETE LOSS OF STEERING CONTROL. HAD CAR TOWED TO A FORD DEALER, WHO CONFIRMED THE STEERING COLUMN HAD BROKEN COMPONENTS. THE DEALER ALSO NOTED THAT THIS VEHICLE HAD PREVIOUSLY RECEIVED REPAIRS TO THE STEERING UNDER FORD RECALL 13S08. FORD DEALER STATED THEY HAD CONTACTED FORD MOTOR COMPANY ABOUT COVERING ALL OR PART OF THE REPAIR, BUT "CORPORATE HAD REFUSED." THE EXPENSIVE REPAIR ($1,093.60) WAS ALL MINE. CAN 'T HELP BUT WONDER IF THE RECALL REPAIR WENT FAR ENOUGH. *TR

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD ROARING NOISE EMITTED UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT BOTH FRONT WHEEL BEARINGS AND HUB ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 07V270000 (SUSPENSION) BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 07/28/14 MA

VEHICLE SUDDENLY JERKED TO THE LEFT CAUSING IT TO FLIP OVER AND DAMAGING TWO UTILITY POLES AND BRINGING DOWN POWER LINES. *TR

Crash

TL* THE CONTACT OWNS 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOSS OF STEERING CONTROL. THE CONTACT THEN UNEXPECTEDLY CRASHED INTO ANOTHER VEHICLE. THE DRIVER AND FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE NECK, BACK AND BODY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO CENTER FOR INVESTIGATION. THREE WEEKS AFTER THE CRASH, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

Crash 2 injured

NOTE: THIS IS A POLICE CAR. OFFICER WAS DRIVING APPROXIMATELY 40MPH WHEN SUDDENLY, WITHOUT WARNING, THE STEERING WHEEL HAD A LOT OF PLAY IN IT, WHICH BECAME MORE APPARENT WHEN THE STEERING WHEEL DID A COMPLETE 360 DEGREE TURN WHILE THE VEHICLE KEPT GOING STRAIGHT. HE WAS ABLE TO TURN THE WHEEL HARD ENOUGH AT THE LAST SECOND AND LANDED ONTO A HOMEOWNERS DRIVEWAY. UNIT WAS TOWED TO THE FLEET DEPARTMENT WHERE THE UNIT IS BASED. OFFICER DID NOT HAVE ANY WARNING THAT THIS WAS ABOUT TO HAPPEN, NO POPPING, GRINDING OR HARD STEERING PRIOR TO THE EVENT. I AM THE LEAD FLEET TECHNICIAN, ASE MASTER AND ADVANCED CERTIFIED & 30 YEARS EXPERIENCE. FINDINGS UPON INSPECTION: I FOUND THE SPLINED STEERING SHAFTS IN THE COLUMN HAD SEPARATED AND THE LIGHT GREEN PLASTIC BUSHING AT THE LOWER SECTION OF THE COLUMN WAS BROKEN, THE SPLINED BLACK HARD PLASTIC ON THE SPLINED SHAFT WAS CHEWED UP ON THE END (UNKNOWN IF THESE OCCURRED AFTER SHAFT SEPARATION). AFTER INSPECTION, THE COLUMN WAS REASSEMBLED AND BENCH TESTED. NO PROBLEM WAS NOTED. NO VISIBLE CRACKS, ABNORMAL WEAR OR LOOSENESS NOTED. NEW FORD STEERING COLUMN AND CLOCK-SPRING INSTALLED, ALIGNMENT AND UNIT WAS PUT BACK IN SERVICE. THE FAULTY COLUMN IS ON HAND. *TR

Crash

ON WEDNESDAY, OCTOBER 10 AT APPROXIMATELY 3:45 PM TROOPER WAS TRAVELING ON RESERVOIR AVENUE IN THE CITY OF CRANSTON. AS THE TROOPER APPROACHED THE ON-RAMP FOR ROUTE 10 SOUTH HE ATTEMPTED TO TURN ONTO THE RAMP. AS HE DID SO HE HEARD A LOUD SNAP AND THE STEERING WHEEL KEPT TURNING WITHOUT TURNING THE FRONT WHEELS. HE APPLIED THE BRAKES AND WENT UP ONTO THE CURBING NEXT TO THE RAMP. WHEN HE CAME TO A STOP THE HORN WAS SOUNDING AND THE LIGHTS AND SIREN WERE ALSO GOING ON AND OFF. THE CRUISER IN QUESTION IS A 2008 AND HAD NOT EXPERIENCED ANY SERIOUS PROBLEMS UNTIL THIS. IT WAS TOWED TO TASCA FORD AND THEY ADVISED THAT THE STEERING COLUMN HAD SNAPPED AND AFFECTED THE WIRING IN THE VEHICLE. THE VEHICLE IS CURRENTLY AT TASCA AWAITING REPAIRS. THANK YOU FOR YOUR ASSISTANCE. *TR

INSPECTION FOUND DISLOCATED BUSHING. *TR

TL* THE CONTACT OWNS A 2008 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT HE ATTEMPTED TO TURN THE VEHICLE BUT INSTEAD, HEARD A LOUD NOISE AS THE WHEEL BEGAN TO MOVE INDEPENDENTLY. THE VEHICLE WAS TOWED TO A REPAIR SHOP FOR INSPECTION WHERE THEY STATED THAT THE STEERING COLUMN HAD BECOME DISASSEMBLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. THE VIN WAS UNAVAILABLE.