1994 FORD CROWN VICTORIA

7 recalls — 252 complaints — 86 TSBs

VEHICLE SPEED CONTROL:CRUISE CONTROL

Defect Description

FORD IS RECALLING 225,000 MY 1992-2003 ECONOLINE, MY 1993-1995 TAURUS SHO, MY 1992-1998 CROWN VICTORIA, MY 1993 BRONCO, F-SERIES, MY 1995-1997 F-SERIES SUPER DUTY STRIPPED CHASSIS, MY 1992-1998 MERCURY GRAND MARQUIS, AND MY 1992-1995 LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES WERE PREVIOUSLY ... Read more

Consequence

AS A RESULT, THE FUSE IS LOCATED IN THE OUTPUT CIRCUIT RATHER THAN IN THE INTENDED INPUT POWER FEED CIRCUIT, AND MAY NOT OFFER THE INTENDED PROTECTION IN THE EVENT OF AN ELECTRICAL SHORT TO GROUND.

Remedy

DEALERS WILL INSTALL A NEW WIRING HARNESS, OR REPLACE THE MATING ELECTRICAL COMPONENT. THE RECALL BEGAN ON FEBRUARY 18, 2008. OWNERS MAY CONTACT FORD AT 1-800-392-3673.

225,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

VEHICLE SPEED CONTROL

Defect Description

ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Consequence

THIS COULD RESULT IN AN UNDERHOOD FIRE.

Remedy

DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER ... Read more

3,600,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

Defect Description

IN ORDER TO ENHANCE POLICE OFFICE SAFETY, MODEL YEAR 1992-2003 CROWN VICTORIA POLICE INTERCEPTOR (CVPI) VEHICLES WILL BE EQUIPPED WITH SHIELDS DESIGNED TO HELP PROTECT THE FUEL TANK IN HIGH-SPEED REAR-IMPACT CRASHES. FORD ALSO WILL BE OFFERING AN OPTIONAL TRUNK PACKAGE DESIGNED TO IMPROVE THE SAFE ... Read more

Consequence

SOME HIGH-SPEED REAR-IMPACT CRASHES HAVE RESULTED IN FUEL TANK PUNCTURES AND FIRES IN CVPI VEHICLES.

Remedy

FORD HAS ADVISED US THAT SHIELD KITS HAVE BEEN AVAILABLE SINCE LATE OCTOBER AND WILL BE INSTALLED ON POLICE INTERCEPTOR VEHICLES AT NO COST. THE OPTIONAL TRANK PACKAGE WILL BE AVAILABLE BY THE END OF 2002. FORD HAS ESTABLISHED A NEW WEB SITE AT WWW.CVPI.COM TO ANSWER ADDITIONAL QUESTIONS ABOUT THE... Read more

350,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Defect Description

VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-... Read more

Consequence

IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REPLACE THE LOWER CONTROL ARM BALL JOINTS (2).

175,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Defect Description

VEHICLE DESCRIPTION: POLICE AND TAXI VEHICLES. THE HOOD LATCH STRIKER CAN WEAR OR BECOME DETACHED FROM THE HOOD.

Consequence

EITHER OF THESE CONDITIONS CAN RESULT IN THE HOOD OPENING WITHOUT WARNING WHILE THE VEHICLE IS BEING OPERATED IMPAIRING THE DRIVER'S VISIBILITY.

Remedy

DEALERS WILL INSTALL AN IMPROVED HOOD LATCH STRIKER (VEHICLES WITH 1992 MODEL HOODS) OR REVISED STRIKER PLATE ATTACHING FASTENERS (VEHICLES WITH 1993-1997 MODEL HOODS).

125,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

SUSPENSION:FRONT:CONTROL ARM:UPPER ARM

Defect Description

THE BOLTS THAT ATTACH THE FRONT UPPER CONTROL ARMS TO THE FRAME MOUNTING BRACKETS CAN LOOSEN AND FRACTURE AT ONE OF THE BOLT HOLES CAUSING SUBSTANTIAL NEGATIVE CAMBER AND STEERING PULL TO THE AFFECTED SIDE.

Consequence

IF THE DRIVER'S SIDE BRACKET FRACTURED AT BOTH BOLT HOLES, THE STEERING CONTROL ARM CAN CONTACT THE STEERING COLUMN SHAFT AND RESULT IN A LOSS OF STEERING CONTROL INCREASING THE POTENTIAL FOR AN ACCIDENT.

Remedy

DEALERS WILL INSPECT THE TORQUE LEVELS OF THE FOUR UPPER CONTROL ARM MOUNTING BOLTS, AND IF ANY ARE LOOSE, THE BRACKETS WILL BE INSPECTED FOR DAMAGE. IF DAMAGE IS PRESENT, IT WILL BE REPAIRED.

57,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

Defect Description

THE NUTS AND BOLTS THAT ATTACH THE REAR BRAKE ADAPTOR TO THE AXLE HOUSING FLANGE CAN LOOSEN AND EVENTUALLY SEPARATE. IF ONE OR MORE OF THE NUTS COME OFF THE BOLTS, DAMAGE TO THE PARKING BRAKE ASSEMBLY OR TO THE ANTILOCK BRAKE SYSTEM (ABS) SENSOR AND SENSOR RING (IF SO EQUIPPED) WILL OCCUR. IF ALL FO... Read more

Consequence

OCCURRENCE OF ANY OF THESE CONDITIONS CAN RESULT IN A LOSS OF BRAKING CAPABILITY AND POSSIBLE ACCIDENT.

Remedy

DEALERS WILL INSPECT AND, IF NEEDED, INSTALL NEW BOLTS. IF ANY OF THE FASTENERS ARE DISCONNECTED, THE PARKING BRAKE AND ABS COMPONENTS WILL BE INSPECTED AND SERVICED.

214,000 vehicles affected

Manufacturer: FORD MOTOR COMPANY

Complaint Statistics

252 total complaints 27 crashes 17 fires 62 injuries 6 deaths

Top Reported Components

Component	Complaints
VEHICLE SPEED CONTROL	20
AIR BAGS:FRONTAL	18
POWER TRAIN:AUTOMATIC TRANSMISSION	17
SEATS	12
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT	11
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE	9
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP	7
SUSPENSION	6
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS	6
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER	5

Incident date: Mar 7, 2023

The contact owns a 2015 Ford F-250. The contact stated while driving 50-65 MPH, the vehicle experienced the death wobble, almost causing the contact to lose control of the vehicle. There was no warning light illuminated. The contact depressed the brake pedal and came a complete stop. The contact was... Read more

Incident date: Jun 1, 2011

TL* THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, IT BECAME DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT THE FRONT SUSPENSION DETACHED AT THE BALL JOINT. THE FAILURE CAUSED THE BRAKE DUST COVER TO PUNCTURE THE TIRE. THE VEHICLE CA... Read more

Incident date: Jun 1, 2011

Incident date: Dec 26, 2017

AFTER DRIVING 30 MILES, I PARKED THE CAR IN THE DRIVEWAY AT MY HOME. APPROXIMATELY 10 MINUTES LATER, I WAS INFORMED THAT THE CAR WAS ON FIRE UNDER THE ENGINE HOOD. I ATTEMPTED TO UNLATCH THE HOOD BUT WAS UNABLE TO DUE TO THE UNLATCH CABLE BEING DESTROYED BY THE FIRE. THE FIRE HAD MELTED A BIG HOL... Read more

Fire

Incident date: Dec 26, 2017

Fire

Incident date: Apr 28, 2017

HOLD LATCH BROKE A NUMBER OF DAYS AGO, ONE DAY DRIVING 60MPH ON THE HIGHWAY THE HOOD FLEW UP AND SMASHED MY WINDSHIELD. A FEW MONTHS LATER MY FUEL PUMP CAUGHT ON FIRE, I HAD NO IDEA UNTIL I GOT UNDER THE CAR BECAUSE IT DIDN'T WANT TO START. I'M GLAD TO BE ALIVE FROM THE FIRE, THE CAR COULD HAVE BLOW... Read more

Incident date: Apr 28, 2017

Incident date: Oct 15, 2015

TL* THE CONTACT OWNS A 1994 FORD CROWN VICTORIA EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: P235/75R-15. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO VIBRATE. SUDDENLY, THE FRONT DRIVER SIDE TIRE EXPERIENCED A BLOW OUT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T... Read more

Incident date: Sep 4, 2013

TL* THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED TO 85 MPH. THE VEHICLE FAILED TO SLOW DOWN WITH THE BRAKE PEDAL BEING ENGAGED. THE ENGINE WAS TURNED OFF AND THE VEHICLE CAME TO A STOP. AFTER RESTARTING, THE V... Read more

Incident date: Nov 8, 2011

TL* THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT WAS DRIVING 70 MPH WHEN THE HOOD POPPED OPEN, IMPAIRING THE CONTACT'S VISION OF THE ROADWAY AND SHATTERING THE FRONT WINDSHIELD. THE CONTACT WAS ABLE TO SAFELY PULL OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO CLOSE THE HOOD BUT THE LAT... Read more

Incident date: May 11, 2011

ON SEVERAL OCCASSIONS WHILE DRIVING MY 1994 FORD CROWN VICTORIA AT NIGHT, THE HEADLIGHTS ON MY VEHICLE HAVE WENT OUT LEAVING ME WITHOUT LIGHTS FOR SEVERAL MONENTS. I DO NOT KNOW THE REASON WHY THIS IS KEEPS OCCURRING. I HAVE BEEN TOLD BY OTHERS WITH SIMILAR YEAR MODEL FORD VEHICLES THAT THEY HAVE HA... Read more

Incident date: Jul 16, 2010

1994 CROWN VICTORIA ERUPTED INTO FLAMES WHEN STARTED. FIRST SMOKE CAME FROM THE DASHBOARD THEN FLAMES. THE CAR WAS PARKED IN MY DRIVEWAY AND SO THE SIDING ON THE HOUSE MELTED. THE CAR IS A TOTAL LOSS. THIS HAPPENED YESTERDAY JULY, 16, 2010. *TR

Fire

Incident date: Aug 2, 2007

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT AFTER THE REPAIR FOR RECALL 08V051000, VEHICLE SPEED CONTROL, CRUISE CONTROL WAS PERFORMED, THE ODOMETER AND SPEEDOMETER STOPPED WORKING WHILE DRIVING 30 MPH. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPA... Read more

Incident date: Aug 2, 2007

Incident date: Sep 8, 2008

JULY OF 2008 I PURCHASED REPLACEMENT HEADLIGHTS (NOT LAMPS) FROM AUTOPARTS WAREHOUSE.COM. I BELIEVE THE BRAND NAME WAS "DEPO". I BELIEVE THE PART NUMBERS ARE 331-1117R & 331-1117L. THE METAL REFLECTORS INSIDE BOTH UNITS MELTED THEIR PLASTIC STANTIONS AND BECAME LOOSE WHICH ENABLED THEM TO REPEATEDL... Read more

Incident date: Oct 12, 2008

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE UPPER AND LOWER BALL JOINTS WERE VERY NOISY WHILE DRIVING 20 MPH. HE SUGGESTED THAT THEY MAY BE RUSTY DUE TO THE HIGH PITCH NOISE HE HEARS THROUGHOUT THE VEHICLE. THE CONTACT INSPECTED THE BALL JOINTS AND STATED THAT THEY... Read more

Incident date: Oct 12, 2008

Incident date: Mar 10, 2009

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ANTILOCK BRAKING SYSTEM CONTINUED TO LOCK WHILE DRIVING VARIOUS SPEEDS. AN INDEPENDENT MECHANIC INVESTIGATED THE FAILURE AND FOUND THAT THE BRAKING HARDWARE SEPARATED AND THE EMERGENCY BRAKE FAILURE AFFECTED THE AXLE. THE... Read more

Incident date: May 30, 2008

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN AUGUST OF 2007. IN SEPTEMBER OF 2007, SHE TOOK HER VEHICLE TO THE DEALER TO HAVE THE VEHICLE SPEED CONTROL DISCONNECTED. IN MARCH OF 2008, SHE WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS AVAILA... Read more

Incident date: Apr 10, 2002

TL*THE CONTACT OWNED A 1994 FORD CROWN VICTORIA. WHILE PARKED, THE CONTACT'S VEHICLE CAUGHT FIRE UNDERNEATH THE HOOD. THE VEHICLE WAS DESTROYED. TWO VEHICLES PARKED NEAR THE BURNING VEHICLE RECEIVED PAINT DAMAGE, AND WERE REPAIRED BY THE CONTACT'S INSURANCE COMPANY. SHE HAS REPORTS FROM HER INSU... Read more

Fire

Incident date: Apr 24, 2008

ON THE DATE NOTED, I PARKED MY 1994 FORD CROWN VICTORIA IN MY DRIVEWAY SHUT IT OFF AND WENT INSIDE TO PERFORM SOME ERRANDS. WHILE INSIDE I HEARD A LARGE BOOM, FOLLOWED BY A CAR HORN SOUNDING INTERMITTENTLY. I RAN TO THE WINDOW EXPECTING TO SEE A VEHICLE CRASH BY MY HOUSE AND SAW FLAMES SHOOTING THRO... Read more

Fire

Incident date: Mar 10, 2008

TL*THE CONTACT OWNS A 1994 CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL ON 03/2008. AFTER MAKING AN APPOINTMENT, HE WAS TOLD THAT A DIAGNOSTIC CHECK COULD NOT BE PERFORMED ON HIS VEHICLE. THE DEALER STATED THAT THEY WERE ABLE TO PERFORM THE RECALL REPAIR... Read more

Incident date: Oct 15, 2007

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE IN OCTOBER OF 2007 FOR THE VEHICLE SPEED CONTROL. THE SPEED CONTROL WAS DISCONNECTED AT THAT TIME. FORD STATED EVERY MONTH THEREAFTER THAT THE PART WOULD BE AVAILABLE THE FOLLOWING MONTH. THE PURCHASE DAT... Read more

Incident date: Mar 3, 2008

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT PLACED THE VEHICLE INTO REVERSE AND THEN DRIVE, AND THE VEHICLE INSTANTLY WENT OUT OF CONTROL. THE CONTACT DEPRESSED THE BRAKE PEDAL AND PLACED THE VEHICLE INTO NEUTRAL, BUT THE VEHICLE CONTINUED FOR APPROXIMATELY 100 FEET BEFORE IT STRUC... Read more

Crash 1 injured

Incident date: Mar 3, 2008

Crash 1 injured

Incident date: Feb 22, 2008

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT HER VEHICLE WAS REPAIRED IN AUGUST OF 2007 FOR A DEFECTIVE CRUISE CONTROL SWITCH. SHE RECEIVED A SECOND RECALL NOTICE FOR THE CRUISE CONTROL IN FEBRUARY OF 2008. ON FEBRUARY 22, 2008, THE CONTACT HAD THE CRUISE CONTROL DEACTI... Read more

Fire

Incident date: Feb 22, 2008

Fire

Incident date: Jan 31, 2008

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE SPEED CONTROL WAS DISCONNECTED AT THAT TIME. THE CONTACT HAS CALLED THE DEALER SEVERAL TIMES TO FIND OUT WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIR, BUT H... Read more

Incident date: Jan 31, 2008

Incident date: Aug 15, 2007

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. HE CALLED FORD EVERY MONTH THEREAFTER, ONLY TO BE INFORMED THAT THE PART WAS UNAVAILABLE. THE VEHICLE WAS PURCHASED IN 2002. THERE HAD BEEN NO FAILURE TO D... Read more

Incident date: Dec 20, 2007

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000(VEHICLE SPEED CONTROL). HE WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE DEACTIVATION SWITCH WAS DISCONNECTED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS... Read more

Incident date: Sep 1, 2005

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA LX. THE CONTACT STATED THAT THE VEHICLE SQUEAKED AND SQUEALED. THE CONTACT REFUSED TO PROVIDE DETAILED FAILURE INFORMATION. SHE STATED THAT SHE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THERE IS A RECALL FOR THE SUSPENSION: FRONT CONTROL UP... Read more

Incident date: Sep 1, 2005

Incident date: May 1, 2007

TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. ON MAY 31, 2007, WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE RISING FROM UNDER THE HOOD. THE SMOKE TURNED INTO FLAMES AND ENGULFED THE VEHICLE. THE VEHICLE WAS DESTROYED AND A FIRE REPORT WAS FILED. THE CONTACT JUST RECENTLY RECEIVED NH... Read more

Fire

Incident date: Feb 21, 2007

TL* THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. WHILE DRIVING 45 MPH ANOTHER VEHICLE DROVE INTO THE CONTACT' VEHICLE S LANE AND CRASHED INTO THE VEHICLE HEAD ON. THE CONTACT'S HEAD HIT THE STEERING WHEEL WHILE WEARING A SEAT BELT. HOWEVER, THE AIRBAGS DID NOT DEPLOY. THE CONTACT HAS A POLICE ... Read more

Crash 1 injured

Incident date: Nov 29, 2005

DT*: THE CONTACT STATED WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE LOWER BALL JOINT ON THE FRONT PASSENGER SIDE MADE A RATTLING NOISE. THE CONTACT RECOGNIZED THE NOISE FROM HAVING THE DRIVER SIDE LOWER BALL JOINT REPLACED LAST YEAR DURING REGULAR MAINTENANCE. THE VEHICLE HAS NOT BEEN INSPECTED. ... Read more

Incident date: Oct 27, 2005

DT: THE CONTACT STATED WHILE PARKED THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. IT WAS PARKED FOR AT LEAST AN HOUR AND FORTY MINUTES. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND A REPORT WAS TAKEN. THE VEHICLE WAS TOTALED. THERE HAS BEEN NO INVESTIGATION AS TO WHY THIS OCCURRED.*A... Read more

Fire

Incident date: Jan 1, 1901

1994 CROWN VICTORIA CAUGHT ON FIRE.*MR *JB

Fire

Incident date: Aug 14, 2005

ON THE EVENING OF AUGUST 14, 2005, A NEIGHBOR INFORMED MY FAMILY THAT OUR PARKED 1994 FORD CROWN VICTORIA, VIN NUMBER [XXX], HAD SMOKE COMING FROM THE HOOD. IT MAY BE ON FIRE. I CHECKED THE VEHICLE AND OBSERVED THAT THERE WAS SMOKE COMING FROM UNDER THE BRAKE FLUID RESERVOIR/CYLINDER AREA OF THE ENG... Read more

Fire

Incident date: May 1, 2005

DT: THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE TIE ROD FELL OFF THE VEHICLE ON MAY 1, 2005. THE REPAIR SHOP REPAIRED THE PROBLEM. THE VEHICLE HAD NOT BEEN DRIVING DIFFERENTLY BEFORE TIE ROD FELL OUT. WAS SITTING IN A PARKING SPOT, AND WAS JUST BACKING OUT WHEN TIE ROD FELL OUT. *AK *NM

Incident date: Sep 20, 2004

A SQUEAKING NOISE WAS HEARD WHILE APPLYING THE BRAKES. VEHICLE VIBRATED UNCONTROLLABLY WHILE DRIVING. CONSUMER DROVE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT PASSENGER 'S SIDE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO CORROSION.*AK

Incident date: Sep 20, 2004

Incident date: Mar 7, 2004

AT HIGHWAY SPEED THE LEFT LOWER CONTROL ARM (TIE ROD) BALL JOINT CATASTROPHICALLY FAILED. FORTUNATELY, THE CAR WAS CONTROLLABLE AND PULLED TO THE SHOULDER. IT WAS LATER TOWED TO THE RESIDENCE.*AK A CHECK OF TSBS/RECALLS REVEALED THAT FORD HAD INITIATED A RECALL FOR CERTAIN CROWN VICTORIAS, SPE... Read more

THE CONSUMER'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION YET NONE OF THE FRONTAL AIR BAGS DEPLOYED. *NM

Crash

DEALERSHIP REFUSED TO HONOR RECALL 021003000 FOR THE FUEL TANK, BECAUSE THE VEHICLE WAS NOT A POLICE INTERCEPTOR VEHICLE EVEN THOUGH THE RECALL LETTER WAS SENT WITH THE VEHICLE'S VIN WAS SENT.*AK FORD MOTOR COMPANY HAS ADMITTED IN A LETTER THAT THERE IS A DEFECT. WHEN THE CONSUMER CONTACTED FO... Read more

Incident date: Oct 15, 2003

WHILE DRIVING THE VEHICLE, THE CONSUMER NOTICED BLACK SMOKE COMING FROM THE ENGINE. THE CONSUMER PULLED THE VEHICLE OVER AND CALLED A TOW TRUCK. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE MECHANIC INFORMED THE OWNER THAT THE PLASTIC INTAKE MANIFOLD FAILED. PLEASE ADD ANY FURTHER DETAILS. *NL... Read more

Incident date: Jul 16, 2000

1- HEADLIGHT COVERS TURNING YELLOW THREE TIMES I REPLACED THEM 2 -SMELL OF GAS AFTER FUELING - STEERING WHEEL LOCKS WHEN TURNING.*AK

Showing 50 of 252 complaints.

Technical Service Bulletins — 1994 FORD CROWN VICTORIA

86 manufacturer communications from 80 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
103000 POWER TRAIN:AUTOMATIC TRANSMISSION	11
103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER	8
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE	4
110000 ELECTRICAL SYSTEM	3
103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES	3
034000 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS	3
114000 ELECTRICAL SYSTEM:WIRING	3
034500 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC	3

091100 FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY

FORD/LINCOLN MERCURY: CERTAIN 1992-2001 MODEL YEAR CROWN VICTORIA, GRAND MARQUIS, AND TOWN CAR VEHICLES REGISTERED IN THE STATES OF WISCONSIN AND CONNECTICUT UPGRADE MODIFICATIONS FOR HIGH SPEED REAR IMPACTS. *PE

071100 FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

350000 EQUIPMENT

INSTALLATION OF OPTIONAL POLICE INTERCEPTOR PACKAGE UPGRADE KIT. *TT UPDATE PART 2. EXPIRATION DATE REMOVED. *TT

110000 ELECTRICAL SYSTEM

REMOTE KEYLESS ENTRY (RKE) - SERVICE TIPS. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

NEW SERVICE PART - NUMBER 5 NEEDLE BEARING AND RACE KIT - 4R70W TRANSMISSION - SERVICE TIP. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

CLIMATE CONTROL A/C SERVICE TECH TIPS. *EH

125100 EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

LAMP-BRAKE-INVADVERTENT DISABLING OF BRAKE SHIFT INTERLOCK. *MJ

136200 VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

TRANSFER SERVICE TIPS FOR THE FRONT WIPER MOTOR MOUNT BRACKET AND DEPRESSED PARK OUTPUT ARM. *TT

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

SOME ENGINE ASSEMBLIES WITH ALUMINUM CYLINDER HEADS REPAIRED IN-VEHILE HAVE BEEN FOUND TO LEAK COOLANT AND/OR OIL FROM THE CYLINDER HEAD GASKET AREA. *TT

071100 FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

PARTS AND PROCEDURE TO REDUCE THE POTENTIAL OF FUEL TANK PUNCTURES DURING RARE AND EXTREMELY HIGH-SPEED REAR IMPACTS. *TT

110000 ELECTRICAL SYSTEM

THIS ARITLCE IS TO PROVIDE INFORMATION ON REPLACEMENT OF OLD STYLE HOOD LAMP SWITCH TO THE RVISED MECHANICAL HOOD LAMP SWITCH. *TT

103800 POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH

BRAKE SHIFT INTERLOCK.*JB

980000 UNKNOWN OR OTHER

INFORMATION REGARDING TRANSMISSION FLUID USAGE CHARTS. *SLC

138600 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE

SOME VEHICLES MAY EXHIBIT HEATER CORE LEAKS. *SLC

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

THIS INFORMATION IS A SUPPLEMENT TO THE WIPER SYSTEM SERVICE INFORMATION PROVIDED IN THE WORKSHOP MANUALS. THIS SERVICE INFORMATION IS INTENDED AS AN AID TO ASSIST IN DIAGNOSIS AND REPAIR OF ERRATIC WIPER SYSTEM CONDITIONS.

071100 FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

INFORMATION ON REPLACING FUEL TANK STRAP BOLTS. *TT

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

SUBJECT REGARDING ENGINE OIL RECOMMENDATIONS FOR USE IN 2001 VEHICLES - SAE 5W-20 MOTOR OIL. *TT

103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

SUBJECT REGARDING CONTAMINATION FROM PRIOR TRANSMISSION CONCERNS OR EXCESS WEAR MAY BE TRAPPED IN THE TRANSMISSION FLUID COOLING SYSTEM. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

SUBJECT REGARDING CLIMATE CONTROL - EATC - BLOWER MOTOR CONTROL SERVICE TIPS. *JB

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

INFORMATION REGARDING THE NEW TRANSMISSION COOLER FLUSHER- SERVICE TIP. *MJS

114000 ELECTRICAL SYSTEM:WIRING

SUBJECT ON A WIRE HARNESS TERMINAL REPAIR KIT AVAILABLE FOR REPAIRING ELECTRICAL WIRING HARNESSES. *TT

034000 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

INFORMATION FOR SERVICING AND DIAGNOSING BRAKE VIBRATION, BRAKE INSPECTION, AND BRAKE FRICTION MATERIAL REPLACEMENT. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

INFORMATION ON IDENTIFYING NON-APPROVED / ALTERNATE REFRIGERANTS WHICH COULD CAUSE SAFETY, AND PERFORMANCE CONCERNS IF INSTALLED IN FORD A/C SYSTEMS. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

INFORMATION ON THE NEW FLUSH AND FILL TOOL AVAILABLE THROUGH ROTUNDA. *TT

125000 EXTERIOR LIGHTING:BRAKE LIGHTS

CONDITIONS WITH THE BRAKE LAMPS INADVERTENTLY DISABLING THE BRAKE SHIFT INTERLOCK. *TT

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

EXPERIENCING A WHINE / BUZZ TYPE NOISE IN THE SPEAKERS OF THE ENTERTAINMENT RADIO OR TWO-WAY RADIO ON VEHICLES WITH AN IN-TANK ELECTRIC FUEL PUMP. *TT

036400 SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT

ADDRESSING CONCERNS WITH THE BRAKE LAMP INADVERTENTLY DISABLING THE BRAKE SHIFT INTERLOCK ON POLICE VEHICLES. *TT

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

FORD MOTOR COMPANY NOW RECOMMENDS SAE 5W-30 VISCOSITY GRADE FOR SERVICING ANY FORD GASOLINE-POWERED VEHICLE REGARDLESS OF MODEL YEAR. *TT

110000 ELECTRICAL SYSTEM

FORD MOTOR COMPANY HAS RELEASED A NEW ELECTRICAL GREASE ( F8AZ - 19G208-AA ) TO REDUCE THE POSSIBILITY OF MOISTURE CORROSION AT THE TERMINALS. *YC

220000 SEATS

CONCERNS REGARDING THE FRONT SEAT FEELING LOOSE ON SOME VEHICLE. *YC

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

MASS AIR FLOW (MAF)- SENSOR CONTAMINATION- SERVICE TIP. *AK

100000 POWER TRAIN

INFORMATION REGARDING TSB 98-5A-12 (TRANSAXLE/TRANSMISSION/TRANSFER CASE-VEHICLES TOWED BEHIND RECREATIONAL VEHICLES-RECOMMENDED GUIDELINES) DOES NOT LIST TOWING INFORMATION FOR CERTAIN MODEL VEHICLES. *MJS

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

EXPERIENCING A " BUZZING " OR " RATTLING " NOISE FROM THE EXHAUST SYSTEM. *YC

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

EXPERIENCING A TORQUE CONVERTER CLUTCH SHUDDER OR VIBRATION. *YC

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

INFORMATION ON A NEW TRANSMISSION FLUID USAGE CHART. *YC

061000 ENGINE AND ENGINE COOLING:ENGINE

A NEW SILICONE GASKET AND SEALANT. *YC

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

EXPERIENCING A WHINING / BUZZING NOISE IN THE SPEAKERS OF THE ENTERTAINMENT RADIO OR TWO-WAY RADIO. *TT

190000 TIRES

INFORMATION ON TIRE COMPANY TELEPHONE NUMBERS FOR CUSTOMER ASSISTANCE. *YC

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

INFORMATION ON A BUZZING OR RATTLE NOISE FROM THE EXHAUST SYSTEM. *TT

034500 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

THE USE OF PETROLEUM-BASED GREASE AS A LUBRICANT IN SERVICING DISC BRAKES IS NO LONGER ACCEPTABLE. *YC

034000 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

SERVICE TIP INFORMATION REGARDING ELIMINATION OF SANDING ROTORS AND DRUMS. *YC

036000 SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

SOME VEHICLES MAY CYCLE WHEN BRAKES ARE APPLIED ON ROUGH ROADS OR ON AN INCLINE WHILE MAKING A SHARP TURN. *YC

034530 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

HUB-MOUNT BRAKE ROTOR MACHINING EQUIPMENT FROM ROTUNDA IS NOW APPROVED FOR WARRANTY AND SERVICE USE. *YC

101000 POWER TRAIN:CLUTCH ASSEMBLY

VEHICLES MAY EXPERIENCE TORQUE CONVERTER CLUTCH SHUDDER OR VIBRATION. *YC

045300 SERVICE BRAKES, AIR:DISC:ROTOR

AVAILABILITY OF HUB-MOUNT BRAKE ROTOR MACHINING EQUIPMENT. *YC

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

CONCERNS WITH VEHICLES EXHIBITING A TORQUE CONVERTER SHUDDER. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

INFORMATION CONCERNING VIBRATION-SHUDDER UNDER LIGHT TO MODERATE ACCELERATION ABOVE 56 KM/H (35MPH) IN 3RD OR 4RD GEAR- VEHICLES EQUIPPED WITH AODE OR 4R70W TRANSMISSION.

034530 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

SUBJECT REGARDING THE AVAILABILITY OF HUB-MOUNT BRAKE ROTOR MACHINING EQUIPMENT. *TT

980000 UNKNOWN OR OTHER

FUEL ECONOMY- CUSTOMER EXPECTATIONS VERSUS VEHICLE USAGE. *JD

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FLUID- TRANSMISSION FLUID USAGE CHARTS. *JD

220000 SEATS

INTERIOR- LEATHER SEAT CLEANING PROCEDURE- SERVICE TIP. *JD

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

TRANSAXLE - TORQUE CONVERTER REPLACEMENT GUIDELINES AND TORQUE CONVERTER/TRANSAXLE COOLING SYSTEM CLEANING PROCEDURES - SERVICE TIP. *TW

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

TRANSMISSION - AODE - 4R70W - SHUDDER OR VIBRATION UNDER LIGHT TO MODERATE ACCELERATION ABOVE 56 KM/H (35 MPH) WHILE IN 3RD OR 4TH GEAR. *TW

116200 ELECTRICAL SYSTEM:IGNITION:MODULE

POWERTRAIN CONTROL MODULE -REPROGRAM POWERTRAIN CONTROL MODULE (PCM) - SERVICE PROCEDURES - SERVICE TIP. *TW

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION - DIAGNOSTIC - TROUBLE CODE (DTC) 332 STORED IN MEMORY - WATER PRESENT IN PRESSURE FEEDBACK EGR (PFE) SENSOR. *TW

114000 ELECTRICAL SYSTEM:WIRING

WIRING - ELECTRICAL DIODE IDENTIFICATION AND SERVICE REPLACEMENTS. *TW

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

TORQUE CONVERTER - LEAK TEST PROCEDURE - SERVICE TIP. *TW

103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

OWNER NOTIFICATION 96B97 OIL COOLER LINE REPLACEMENT CLARIFICATION. *TW

102000 POWER TRAIN:MANUAL TRANSMISSION

INFORMATION ON AODE/4R7W TRANSMISSION MAIN CONTROL & CASE REPLACEMENT. *TT

131000 VISIBILITY:WINDSHIELD

WINDSHIELD AND INTERIOR GLASS - FOG/FILM. *TW

075000 FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM

MASS AIR FLOW SENSOR - REPLACEMENT AS AN ASSEMBLY - SERVICE TIP. *TW

034000 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

BRAKES - ELIMINATION OF SANDING ROTORS AND DRUMS - SERVICE TIP. *TW

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

VEHICLES EQUIPPED W/ AN AODE OR 4R70W TRANS HAS A CONCERN OF SHUDDER FROM THE TRANSMISSION TORQUE CONVERTER CLUTCH IN 3RD OR 4TH GEAR OR DURING 3-4 SHIFT. *TT

100000 POWER TRAIN

SUBJECT REGARDING A NEW TRANSMISSION CASE AND MAIN CONTROL RELEASED FOR SERVICE ON AODE / 4R70W TRANSMISSIONS. *TT

036000 SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

THE USE OF PETROLEUM-BASED GREASE AS A LUBRICANT IN SERVICING DISC BRAKES IS NO LONGER ACCEPTABLE BECAUSE IT MAY BE INCOMPATIBLE WITH THE RUBBER MATERIAL USED IN THE DISC BRAKE SYSTEM. IF PETROLEUM-BASED GREASE IS USED TO LUBRICATE ANY PAR

103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

LISTING OF ACCEPTABLE RUST TREATMENTS TO COMPLETE OWNER NOTIFICATION PROGRAM 95B65 IF THE SPECIFIED LOCTITE #754 IS NOT AVAILABLE. *TW

114000 ELECTRICAL SYSTEM:WIRING

CROWN VICTORIA POLICE PACKAGE - THE ROUTING OF THE GROUND STRAP FOR THE RADIO FREQUENCY INTERFERENCE SUPPRESSION OPTION ON SOME OF THE AFFECTED CARS MAY RESULT IN CONTACT WITH THE WITH THE TRANSMISSION OIL COOLER LINES. THIS COULD CAUSE

116000 ELECTRICAL SYSTEM:IGNITION

VEHICLES MAY HAVE A DISCONNECT OF THE IGNITION CONTROL MODULE (ICM) CONNECTOR OR MOISTURE BUILDUP WITHIN THE CONNECTOR. *TW

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

UNKNOWN

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

TORQUE CONVERTER CLUTCH SHUDDER/VIBRATION. *TW

162300 STRUCTURE:BODY:DOOR

UNKNOWN

116200 ELECTRICAL SYSTEM:IGNITION:MODULE

UNKNOWN

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

UNKNOWN

061000 ENGINE AND ENGINE COOLING:ENGINE

UNKNOWN

034500 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

UNKNOWN

034500 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

ROUGHNESS CONCERN DURING BRAKE APPLICATION. *TW

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

THERE MAY BE AN INTERMITTENT LOSS OF TORQUE DURING OR JUST AFTER THE 3-4 UPSHIFT OR IN 4TH GEAR ON SOME VEHICLES. *TW

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

VEHICLES EXHIBIT A HIGH PITCHED WHISTLE/WHINE NOISE COMING FROM THE ENGINE COMPARTMENT. *TW

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

POSSIBLE WATER INTRUSION IN THE MLP/TR SENSOR CAUSING SHIFT CONCERN. *TW

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

INTERMITTENT TRANSMISSION OPERATION. *TW

070000 FUEL SYSTEM, GASOLINE

ERRATIC DISTANCE-TO-EMPTY AND FUEL GAUGE READINGS. *TW

185000 VEHICLE SPEED CONTROL:CRUISE CONTROL

VEHICLES MAY EXHIBIT A MOAN OR HOOT NOISE FROM THE IDLE AIR BYPASS VALVE. *TW

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

DELAYED OR NO FORWARD ENGAGEMENT OF TRANSMISSION. *TW

355100 EQUIPMENT:OTHER:LABELS

VEHICLES WITH AIR SUSPENSION AND TOW PACKAGE ARE RECIEVING LABELS WITH DETAILED TOWING AND HITCH ADJUSTMENT PROCEDURES. *TW

162000 STRUCTURE:BODY

TAXI AND POLICE FLEET VEHICLES MAY EXPERIENCE A CRACK ON THE LEFT HAND "A" PILLAR AREA. *TW

073000 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

MOANING OR HOOTING NOISE COMING FROM THE ENGINE COMPARTMENT MAY BE COMING FROM THE IDLE AIR BYPASS VALVE. *TW

NHTSA Safety Investigations — FORD CROWN VICTORIA

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2003

Loss of headlights

The Office of Defects Investigation (ODI) opened an investigation concerning the loss of headlights in model year (MY) 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles. The subject vehicles share the same architecture and major components.ODI has received 636 unique reports (for all ... submission dates) related to the alleged defect, with owners describing a loss of both low and/or high beam headlights occurring while driving.ODI identified 4 Vehicle Owner Questionnaire ( VOQ) reports alleging minor crash or loss of control incidents due to headlight failures.Drivers alleged running off of the road due to a lack of headlights and one driver reportedly struck a deer.No injuries were indicated in the VOQ crashes.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 4173 unique reports related to the alleged problem.There were a total of 11 crashes reported within that group as well as one injury that occurred when the vehicle struck an unseen object on the side of the road when the headlights failed. Ford also submitted 49,843 warranty claims related to headlight failures.Most reports indicate that the headlights failed without warning leaving the driver with no forward lighting, however some noted the headlights flickered or dimmed prior to turning off.Consumers also noted they were able to hold the flash to pass lever on the steering column mounted stalk to activate the high beams however this is only effective as long as the lever is physically actuated.On December 21st, 2015 Ford notified ODI that it would conduct a safety recall (15V-861) to remedy headlight failures on (MY) 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles.According to Ford, the headlights of the vehicle are controlled by the Lighting Control Module (LCM) located in the engine compartment of the vehicle.The LCM uses an internal relay, mounted to a circuit board, to control power to the headlights. The headlight relay is soldered to the circuit board at six different terminals. The original equipment LCMs were manufactured in a manner that resulted in the solder joints fatiguing and/or cracking as a result of repeated thermal cycling and/or vibration, a defect condition. The condition could be exacerbated by manufacturing quality issues such as an insufficient amount of solder, effecting the continuity between the circuit board and the relay terminal, and resulting in loss of headlights while driving.Other lighting functions are unaffected by this condition.The LCM manufacturing processes were revised to address the defect condition and Ford has been conducting a warranty extension program to cover defective LCMs since late 2013.Under the recall Ford will replace any remaining defective LCMs in recalled vehicles with remedy LCMs once they become available.See NHTSA recall 15V-861 for further details on the safety recall.The recall action initiated by Ford addresses the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at SaferCar.gov under the identification (ODI) numbers found in the attached list.Read more

DP — Closed — Model Year: 2003

Loss of headlamp/exterior lighting

In a letter dated October 2, 2014 the Office of Defects Investigation (ODI) was initially petitioned by the North Carolina Consumers Council, Inc. requesting a defect investigation of an alleged defect condition resulting in headlight and/or exterior lighting failure on 2003-2005 Ford Crown Victoria... and Mercury Grand Marquis vehicles.ODI analyzed Vehicle Owner Questionnaire (VOQ) complaints received from consumers and identified a total of 605 reports (for all submission dates) alleging headlight failure.The complaints indicate failures of both low beam headlights typically while driving, a defect condition that was evaluated under a prior ODI investigation (PE08066).Most consumer VOQs indicate that the headlights failed suddenly and without warning leaving the driver with no forward lighting, however some report the headlights flickered or dimmed prior to turning off.In some cases drivers were able to turn the headlights back on after a period of time while others reported the headlights would not come back on at all.Consumers noted they were able to hold the flash to pass lever on the steering column mounted stalk to activate the high beams however this is only effective as long as the lever is actuated.ODI identified 4 VOQ reports alleging minor crash or loss of control incidents due to headlight failures.Drivers indicated running off of the road due to a lack of headlights and one driver reportedly struck a deer.No injuries were indicated in the VOQ crashes.In response to ODI's April 7, 2015 Information Request letter, Ford provided data indicating it has received 3,092 complaints of failed headlights related to the Lighting Control Module (LCM), a device that controls the headlights and other lighting functions.This number includes the complaints Ford reviewed and classified as headlight failure due specifically to the LCM.Within Ford's complaints, there are 11 reports alleging a crash occurred.These drivers reported hitting objects, including other vehicles after the headlights failed causing damage to the affected vehicles.One driver was injured when their car struck an unseen object in the road, jerking the steering wheel from their hands and injuring their shoulder.In total 15 crash allegations were identified, all of which have occurred since ODI's prior evaluation of this issue.This petition has been granted.Preliminary Evaluation PE15-028 has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SarchNHTSAID under the identification (ODI) numbers found in the attached list.Read more

PE — Closed — Model Year: 2004

Steering Column Shaft Obstruction

On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a cras... Read more

EA — Closed — Model Year: 2005

Loss of Steering Control

In its recall notice dated August 26, 2013, Ford Motor Company (Ford) notified NHTSA of a safety defect condition that may result in loss of steering in approximately 355,000 model year (MY) 2005 through 2011 Ford Crown Victoria and Mercury Grand Marquis vehicles built at the St. Thomas Assembly Pla... nt, MY 2005 through 2007 Lincoln Town Car vehicles built at the Wixom Assembly Plant, and certain MY 2008 through 2011 Lincoln Town Car vehicles built at the St. Thomas Assembly Plant and that are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin (NHTSA Recall 13V-385, Ford Recall 13S08).Ford's recall addresses a corrosion related defect in the lower intermediate shaft that may result in separation of the steering column lower bearing and loss of steering control.Ford's recall will remedy the defect condition by instructing dealers to replace the lower intermediate shaft and to inspect and repair the upper intermediate shaft and steering column lower bearing as necessary.A retaining clip will be installed if the lower bearing has separated.Ford's investigation of steering column separations in the subject vehicles identified a defect condition in the lower intermediate shaft that could result in separation of the column lower bearing.According to Ford's August 26th defect report, severe corrosion of the lower intermediate shaft may cause the lower intermediate shaft swing link joint(s) to stiffen or seize.Ford determined that forces acting on the upper intermediate shaft because of seized swing links may eventually cause the upper intermediate shaft to collapse, which may result in separation of the column lower bearing and loss of steering control.Analysis of ODI complaints and Ford complaints and warranty identified 22 incidents of steering separation (12 complaints and 10 non-duplicative warranty claims) that may be related to the lower intermediate shaft defect condition.All 22 incidents involved vehicles in the recall region, where 419,210 or roughly half (52%), of the subject vehicles were sold.Ford's investigation also determined that column lower bearing separation may occur in vehicles that experienced upper intermediate shaft collapse in prior frontal impact collisions if the shaft was not properly diagnosed and repaired.Ford identified 13 steering separation incidents outside the recall region (6 complaints and 7 non-duplicative warranty claims) where 386,003 of the subject vehicles were sold.Ford did not find evidence of the lower intermediate shaft corrosion issue in these vehicles.Six of the vehicles had known prior collisions and the histories of the remaining 7 were unknown.To address concerns with possible steering separations in vehicles outside the region for safety recall 13V-385, Ford is conducting a Regional Program (13R01) to inspect and repair the steering assemblies of those vehicles as necessary.The lower intermediate shaft will be replaced only if it fails the inspection, the upper intermediate shaft will be repaired if it fails a Ford-specified measurement test.In the event the steering column lower bearings are found out of position, they will be re-seated and secured with a retaining clip.Based on Ford's field actions, this investigation is closed.The VOQs cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10505992, 10479893, 10477192, 10475950, 10474596Read more

PE — Closed — Model Year: 2005

Loss of Steering Control

In the subject vehicles, the mechanical connection between the steering wheel and rack and pinion steering assembly consist of the steering column and an upper and lower intermediate shaft.A disconnection of any of these components from the steering system can create a loss of steering control.Alleg... ations of a loss of steering control incidents reviewed during the Preliminary Evaluation PE12-025 appear to be related to a separation of the upper and lower shafts within the steering the column. In response to the Office of Defects Investigation's (ODI) Information Request (IR) during PE12-025, Ford provided 2 complaints and 9 warranty claims related to the alleged defect in the subject vehicles (see Figure 1 for an exemplar picture).ODI has received 5 complaints related to the alleged defect, including 1 related to an incident reported in one of the Ford complaints.The incident rate involving subject vehicles is 7.7 per 100,000 vehicles (15 total incidents).Five of the 15 incident vehicles were associated with a prior history report of a frontal impact incident.ODI also analyzed field data for MY 2005 through MY 2008 non-CVPI Crown Victoria and Grand Marquis models and MY 2009 through MY 2011 CVPI models, which use a similar steering column and intermediate shaft design. This analysis identified 4 reports from Ford and 2 complaints to ODI, including 1 duplicative of a complaint provided by Ford, resulting in 5 total incidents and an incident rate of 1.1 per 100,000 vehicles for a vehicle population of approximately 436,000 vehicles. In the peer vehicle analysis, 4 of 5 incident vehicles had a prior history report of a frontal impact incident.ODI also identified 42 reports (39 reports associated with subject vehicles and 3 reports associated peer vehicles) of the lower steering column shaft bearing displacement that did not result in complete separations of the upper to lower steering column shafts (see Figure 2). Vehicles with this condition were identified during inspections of police fleets or during vehicle repairs for complaints of looseness, binding or noise in the steering system while turning.This Preliminary Evaluation has been upgraded to an Engineering Analysis (EA13-004) has been opened to further assess the scope, frequency, consequence, and contributing factors to the steering column shaft separations.The VOQs associated with the opening of this investigation and a loss of steering control are: 10347404, 10474596, 10475950, 10477192, and 10479893.Read more

PE — Closed — Model Year: 2003

LOSS OF HEADLIGHT FUNCTION

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF COMPLAINT REPORTS, FIELD AND TECHNICAL DATA PROVIDED BY FORD AND COMPLAINANT INTERVIEWS. FORD FOUND THAT SOME LIGHTING CONTROL MODULES (LCM) IN THE SUBJECT VEHICLES CONTAINED DEFECTIVE SOLDER JOINTS ON THE PRINTED CIRCUIT BOARD.THIS CON... Read more

PE — Closed — Model Year: 2007

TIRE VALVE CRACKING

ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CH... INA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TORead more

DP — Closed — Model Year: 1997

SPARK PLUG EJECTION FROM CYLINDER HEAD

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE T... HE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN ANY OF THE 10,319,810 SUBJECT VEHICLES.IN ADDITION, ODI IS AWARE OF ONLY TWO INCIDENTS WHERE THE VEHICLE STALLED WITHOUT RESTART.INFORMATION CONTAINED IN THE ODI CONSUMER COMPLAINTS AND OBTAINED FROM 72 TELEPHONE INTERVIEWS WITH COMPLAINANTS SHOWED THE FOLLOWING:(1) 99% OF THE COMPLAINTS WERE ON MY 1997 TO 2002 SUBJECT VEHICLES.(2) MOST THE COMPLAINANTS REPORTED HEARING A LOUD POP WHILE DRIVING OR UPON STARTING UP THE VEHICLE FOLLOWED BY A LOUD, REPETITIVE CLICKING OR POPPING SOUND.(3) MANY OF THE COMPLAINANTS REPORTED THAT THE POPPING SOUND WAS ACCOMPANIED BY SOME LOSS OF VEHICLE POWER; HOWEVER, IN 99% OF THE INCIDENTS REPORTED, THE VEHICLE DID NOT STALL.IN THE VERY FEW INCIDENTS WHERE THE VEHICLE DID STALL, MOST VEHICLES COULD BE RESTARTED.(4) ONLY A SMALL PERCENTAGE OF THE COMPLAINANTS CITED THAT THEY SMELLED GAS OR A SLIGHT BURNING SMELL WHEN THE INCIDENT OCCURRED.(5) IN ALL BUT A VERY FEW INCIDENTS, VEHICLE DAMAGE WAS LIMITED TO THE ENGINE.IN ONE INCIDENT, THE COMPLAINT REPORTED THAT THE FUEL RAIL WAS DAMAGED AND REPLACED AFTER ONE OF THE SPARK PLUGS EJECTED FROM THE ENGINE; HOWEVER, THE COMPLAINANT REPORTED THAT THE DAMAGE DID NOT RESULT IN ANY TYPE OF FUEL LEAK OR FIRE.IN ANOTHER INCIDENT, THE ONLY INCIDENT WHERE A FIRE WAS ALLEGED, THE COMPLAINANT REPORTED THAT NO FLUID LEAK WAS OBSERVED, BUT THAT A FIRE RESULTED AFTER THE SPARK PLUG HAD EJECTED FROM THE ENGINE AND HE HAD RESTARTED THE VEHICLE AND DRIVEN TO ANOTHER LOCATION.NONE OF THE COMPLAINANTS REPORTED ANY DAMAGE TO THE VEHICLE HOOD.(6) ONLY TWO COMPLAINANTS REPORTED THAT THEY OBSERVED WHAT APPEARED TO BE SOME DROPS OF FUEL COMING FROM THE CYLINDER WHERE THE SPARK PLUG HAD FAILED OR ON THE SPARK PLUG ITSELF; HOWEVER, EACH OF THESE COMPLAINANTS REPORTED THAT THERE WAS NO SMOKE OR FLAMES AS A RESULT OF HIS INCIDENT.AS THE PETITIONER NOTED, AND ODI?S ANALYSIS SHOWED, IT IS POSSIBLE FOR A SPARK PLUG TO DETACH FROM THE ENGINE CYLINDER THREADS IN THE SUBJECT VEHICLES.HOWEVER, ODI?S ANALYSIS OF 474 COMPLAINTS DESCRIBING SUCH INCIDENTS FOUND ONLY A VERY FEW ALLEGED ANY SAFETY-RELATED CONSEQUENCES.NONE OF THESE SHOWED ANY EVIDENCE OF A SERIOUS SAFETY CONSEQUENCE.GIVEN THE LARGE POPULATION AND RELATIVELY LONG EXPOSURE TIME OF THE SUBJECT VEHICLES, THE COMPLAINT ANALYSIS INDICATES THAT THE RISK TO MOTOR VEHICLE SAFETY FROM THE ALLEGED DEFECT IS VERY LOW.IN VIEW OF THE FOREGOING, IT IS UNLIKELY THAT NHTSA WOULD ISSUE AN ORDER FOR THE NOTIFICATION AND REMEDY OF THE ALLEGED DEFECT AT THE CONCLUSION OF THE INVESTIGATION REQUESTED IN THE PETITION.THEREFORE, IN VIEW OF THE NEED TO ALLOCATE AND PRIORITIZE NHTSA?S LIMITED RESOURCES TO BEST ACCOMPLISH THE AGENCY?S SAFETY MISSION, THE PETITION IS DENIED.Read more

EA — Closed — Model Year: 2001

FRONT SEAT BELT BUCKLE ASSEMBLY

DURING THE INITIAL RECALL CAMPAIGN IN 2001, THE SUBJECT VEHICLES WERE INSPECTED BY FORD DEALERSHIPS USING A TEST TOOL THAT WOULD DETECT A DEFECTIVE FRONT SEAT OUTBOARD SEAT BELT BUCKLE ASSEMBLY.APPROXIMATELY ONE MILLION VEHICLES PASSED THE INSPECTION TEST FOR ONE OR BOTH FRONT BUCKLES.SUBSEQUENT TO ... Read more

RQ — Closed — Model Year: 2001

FRONT SEAT BELT BUCKLE ASSEMBLY

UNDER RECALL CAMPAIGN (01V227), FORD RECALLED APPROXIMATELY 1.3 MILLION VEHICLES TO INSPECT AND IF NECESSARY REPLACE THE FRONT DRIVER AND/OR PASSENGER SEAT BELT BUCKLE.APPROXIMATELY 1.1 MILLION OWNERS RESPONDED BY TAKING THEIR VEHICLES TO A DEALER FOR INSPECTION OF THE BUCKLE USING A SPECIALIZED BUC... Read more

RQ — Closed — Model Year: 2003

FRACTURE OF THE STEEL WHEEL RIM

DURING A SEPTEMBER 23, 2004 MEETING AND IN SUBSEQUENT DISCUSSIONS IN NOVEMBER, FORD ADVISED THE OFFICE OF DEFECTS INVESTIGATION (ODI) OF THEIR PLANS TO INTRODUCE AN IMPROVED STEEL WHEEL FOR MANUFACTURING AND SERVICE COMPONENT USE ON THE SUBJECT VEHICLES, INDICATING THIS WOULD OCCUR IN DECEMBER 2004.... THE NEW WHEEL DESIGN INCORPORATES AN ADDITIONAL MANUFACTURING PROCESS (SHOT PEENING) WHICH LOWERS TENSILE STRESS IN THE SURFACE LAYER OF THE RIM MATERIAL ADJACENT TO THE CIRCUMFERENTIAL WELD. THEORETICALLY THIS SHOULD IMPROVE RIM DURABILITY BY REDUCING FATIGUE CRACK INITIATION SITES.INDICATIONS FROM FORD?S ACCELERATED TESTING METHODS SHOW AN IMPROVEMENT IN THE PERFORMANCE OF THE NEW WHEEL.IN ADDITION TO PRIOR SAFETY RECALL 03V279 AND SERVICE ACTION (SA) 03M03, FORD WILL ANNOUNCE A NEW EXTENDED WARRANTY SA FOR VEHICLES BUILT PRIOR TO DECEMBER 2004 THAT SUFFER RIM FRACTURES IN SERVICE.THE NEW WHEEL DESIGN WILL BE USED AS A REMEDY.FORD ADVISES THAT A SA IS SUFFICIENT FOR ADDRESSING FUTURE WHEEL FAILURES (INCLUDING RECALL 03V279 REMEDY WHEEL FAILURES) BECAUSE: 1) FAILURE RATES ARE LOW BASED ON FORD?S ANALYSIS, AND 2) DRIVER WARNINGS (REPETITIVE SLOW AIR LOSS, AND OR STEERING WHEEL VIBRATION) ALLOW EARLY AND SAFE DETECTION OF CRACKED WHEELS.ODI HAS RECEIVED 25 VEHICLE OWNER QUESTIONNAIRE (VOQ) REPORTS (INVOLVING 22 VEHICLES) WHICH ALLEGE A RIM FRACTURE OF ONE OR MORE STEEL WHEELS.ABOUT HALF THE REPORTS INVOLVE VEHICLES BUILT WITH THE REMEDY WHEEL USED FOR RECALL 03V279, AND MOST OF THE REMAINING VEHICLES WERE SUBJECT TO THE RECALL.THE PROCESS OF IDENTIFYING PERTINENT FORD COMPLAINTS IS MADE DIFFICULT BY FORD?S PRIOR RECALL AND WARRANTY PROGRAM ACTIVITIES.THE MANUFACTURER COMPLAINT AND WARRANTY COUNTS, WHICH PRIMARILY INVOLVE FAILURES OF RECALL 03V279 REMEDY WHEELS, ARE BASED ON ANALYSIS CONDUCTED TO DATE AND ARE CONSIDERED TO BE CONSERVATIVE.FURTHER INVESTIGATION IS REQUIRED, THUS ODI IS UPGRADING THIS INVESTIGATION TO AN ENGINEERING ANALYSIS (EA).DURING THE EA, PERTINENT FAILURE REPORTS AND CONSEQUENCES WILL BE IDENTIFIED AND REVIEWED.ODI AND FORD WILL DISCUSS DETAILS FOR CONDUCTING AN AUDIT ANALYSIS OF FAILED WHEELS REPLACED UNDER THE NEW SA.ADDITIONALLY, ODI IS AWAITING FORD?S LAB ANALYSIS OF TWO WHEELS WHICH WERE THE SUBJECT OF VOQ REPORTS, ONE OF WHICH WAS INVOLVED IN THE NOTED CRASH EVENT.A DETERMINATION WILL BE MADE AS TO WHETHER FORD?S SERVICE ACTION IS SUFFICIENT FOR ADDRESSING ONGOING RIM FRACTURES.Read more

PE — Closed — Model Year: 2003

REAR AXLE FRACTURE

THIS PE WAS OPENED AFTER ODI BECAME AWARE OF TWO ALLEGATIONS CONCERNING REAR AXLE FRACTURE AND PARTIAL WHEEL SEPARATION INVOLVING MY 2003 FORD CROWN VICTORIA POLICE INTERCEPTORS (CVPI).INITIALLY, THE PE'S SCOPE INVOLVED ALL MY 2003 GRAND MARQUIS, CROWN VICTORIA, AND LINCOLN TOWN CARS (I.E., PANTHER ... Read more

EA — Closed — Model Year: 1995

REAR BRAKE LINE FAILURE

IN A LETTER DATED FEBRUARY 25, 2005, FORD MOTOR COMPANY (FORD) NOTIFIED ODI THAT IT WOULD BE CONDUCTING A CUSTOMER SATISFACTION PROGRAM (FORD NO. 04B26) TO CORRECT A REAR BRAKE LINE CHAFING CONCERN IN APPROXIMATELY 44,000 MODEL YEAR (MY) 1997 FORD CROWN VICTORIA AND GRAND MARQUIS NON-FLEET VEHICLES ... Read more

RQ — Closed — Model Year: 1995

REAR BRAKE LINE FAILURE

ODI HAS RECEIVED 40 COMPLAINTS ALLEGING REAR BRAKE LINE FAILURE IN THE SUBJECT VEHICLES, INCLUDING 8 THAT HAVE BEEN RECEIVED THIS YEAR.AN ADDITIONAL 192 REPORTS AND 478 WARRANTY CLAIMS HAVE BEEN RECEIVED FROM FORD.A LEAK IN THE REAR BRAKE LINE CAN CAUSE EXTENDED STOPPING DISTANCE.A SEARCH OF ODI'S C... Read more

PE — Closed — Model Year: 2003

FRACTURE OF THE STEEL WHEEL RIM

THE SUBJECT WHEEL (NEW FOR MY 2003) IS USED ON CROWN VICTORIA (CV) AND GRAND MARQUIS.COMPLAINT DATA INDICATES THAT WHEEL FAILURE AFFECTS PRIMARILY THE COMMERCIAL SPECIFICATION CV MODEL (POLICE AND TAXI) WHICH HAS UNIQUE DESIGN CHARACTERISTICS AND IS GENERALLY SUBJECTED TO HIGHER USAGE DEMANDS.DURING... Read more

EA — Closed — Model Year: 1996

CNG TANK EXPLOSION

IN SEPTEMBER 2002, A FUEL CYLINDER IN A NATURAL GAS POWERED VEHICLE (NGV) EXPLODED DURING A FIRE.FORD AND VRTC TEST ENGINEERS JOINTLY EXAMINED THE INCIDENT VEHICLE AND REVIEWED TESTING TO DETERMINE WHETHER THE PERFORMANCE OF THE PRESSURE RELIEF VALVE (PRD) WAS PROPER.THE PURPOSE OF A PRD IS TO PROTE... Read more

RQ — Closed — Model Year: 1995

BALL JOINT SEPARATION

SEE ATTACHED REPORT.

PE — Closed — Model Year: 1996

CNG TANK EXPLODING IN A FIRE

AN EXPLOSION OF A COMPRESSED NATURAL GAS (CNG) TANK SHOULD NOT BE ABLE TO OCCUR, AS THE TANK IS FITTED WITH A PRESSURE RELIEF DEVICE (PRD). THIS PRD SHOULD RELEASE THE CNG IN THE TANK, PRIOR TO THE PRESSURE REACHING THE TANK BURST PRESSURE.THE PRD DID NOT RELEASE IN THE SUBJECT WISCONSIN POLICE CRUI... Read more

EA — Closed — Model Year: 1992

SPEED CONTROL DEACTIVATION SWITCH FIRES

BASED ON THE LOW RATE OF FIRE INCIDENTS (2.5 INCIDENTS PER 100,000 VEHICLES SOLD) WHERE FAILURE OF THE SCDS IS INVOLVED AND THE AGE OF THE VEHICLES ? 7 TO 11 YEARS ? A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING ... Read more

DP — Closed — Model Year: 1992

FUEL-FED FIRES

THE FARS DATA SHOWS THAT THE RISK OF FIRE FROM IMPACT IN ALL DIRECTIONS IN THE SUBJECT VEHICLES IS THE SAME AS ALL OTHER SEDANS.THE SUBJECT VEHICLES ARE NOT OVER REPRESENTED WITH RESPECT TO THE RISK OF FIRE IN REAL-WORLD HIGH-ENERGY CRASHES.A FURTHER DISCUSSION OF ISSUES RELATED TO POST CRASH FIRES ... Read more

SQ — Closed — Model Year: 1992

POST REAR END COLLISION FIRES