2010 CADILLAC CTS

3 recalls — 50 complaints

14V394000 Jul 2, 2014
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
554,328 vehicles affected
11V089000 Feb 11, 2011
SUSPENSION:REAR
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CADILLAC CTS VEHICLES. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH A WAX COATING ON THE REAR SUSPENSION TOE LINK JAM NUTS MAY ALLOW THE NUT(S) TO LOOSEN. IF A NUT SUFFICIENTLY LOOSENS, THE TOE LINK COULD SEPARATE AND THE REAR WHEEL WOULD BE ABLE TO TURN INBOARD OR OUTBOARD. OWNERS MAY HEAR A METALLIC CLANKING NOISE COMING FROM THE REAR OF THE VEHICLE THAT MAY WARN OF A LOOSENING NUT.
Remedy: DEALERS WILL CLEAN ALL WAX RESIDUE FROM THE REAR SUSPENSION TOE LINK AND INSTALL TWO NEW JAM NUTS. IF NECESSARY THE REAR SUSPENSION TOE LINK MAY BE REPLACED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
44,147 vehicles affected
10V414000 Sep 13, 2010
EQUIPMENT
GM IS RECALLING CERTAIN MODEL YEAR 2009-2010 CADILLAC CTS ALL WHEEL DRIVE AND CTS-V VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION."
Remedy: DEALERS WILL REPLACE THE GLOVE COMPARTMENT ASSEMBLY AND, IN SOME VEHICLES MODIFY THE INSTRUMENT PANEL STRUCTURE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 20, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
20,224 vehicles affected
STEERING Mar 20, 2025
All of a sudden when I started my car, the lights flickered constantly, the power steering failed, and it blew my starter and fairly new battery. I was so scared; I thought it was going to catch on fire because it smelled burnt. And I was on [XXX] in Hubbard Ohio, and I was trying to get to [XXX] and safety to which I did. THANK Goodness for AAA. I was told this happened because of a plug in wiring to heat or warm the washer fluid. It is available for inspection. My safety was impacted because, I had no power steering, flickering lights and smell of burnt stuff. My problem was fixed by an independent shop. My vehicle was not inspected by a GM dealer or my insurance. Was inspected by an independent shop that it was towed to. Warnings prior to incident: I would turn the ignition and nothing. But that would only happen several weeks apart. I thought maybe the starter was going, but it was odd because it was so many weeks far apart that it would happen. It might have been a total of 4 times since October of 2024. During the incident, power steering warning came on, charging system came on and the car sounded like it was barely running. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM Mar 20, 2025
All of a sudden when I started my car, the lights flickered constantly, the power steering failed, and it blew my starter and fairly new battery. I was so scared; I thought it was going to catch on fire because it smelled burnt. And I was on [XXX] in Hubbard Ohio, and I was trying to get to [XXX] and safety to which I did. THANK Goodness for AAA. I was told this happened because of a plug in wiring to heat or warm the washer fluid. It is available for inspection. My safety was impacted because, I had no power steering, flickering lights and smell of burnt stuff. My problem was fixed by an independent shop. My vehicle was not inspected by a GM dealer or my insurance. Was inspected by an independent shop that it was towed to. Warnings prior to incident: I would turn the ignition and nothing. But that would only happen several weeks apart. I thought maybe the starter was going, but it was odd because it was so many weeks far apart that it would happen. It might have been a total of 4 times since October of 2024. During the incident, power steering warning came on, charging system came on and the car sounded like it was barely running. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
EXTERIOR LIGHTING Mar 20, 2025
All of a sudden when I started my car, the lights flickered constantly, the power steering failed, and it blew my starter and fairly new battery. I was so scared; I thought it was going to catch on fire because it smelled burnt. And I was on [XXX] in Hubbard Ohio, and I was trying to get to [XXX] and safety to which I did. THANK Goodness for AAA. I was told this happened because of a plug in wiring to heat or warm the washer fluid. It is available for inspection. My safety was impacted because, I had no power steering, flickering lights and smell of burnt stuff. My problem was fixed by an independent shop. My vehicle was not inspected by a GM dealer or my insurance. Was inspected by an independent shop that it was towed to. Warnings prior to incident: I would turn the ignition and nothing. But that would only happen several weeks apart. I thought maybe the starter was going, but it was odd because it was so many weeks far apart that it would happen. It might have been a total of 4 times since October of 2024. During the incident, power steering warning came on, charging system came on and the car sounded like it was barely running. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ELECTRICAL SYSTEM Sep 30, 2024
Airbag warning light and Service Air Bag on dash. Code B0087-00 Left Rear SIS. Replaced sensor, still getting warning. Sensor is in LR door. Research revealed possible known issue with bending fatigue from routine door open/close motion and subpar wire size/material causing wire failure. Opened wire harness at pillar and green/black wire was completely separated at typical bending point. Light blue wire was not visibly broken (insulation still intact) but the wire within was broken upon removal of insulation. These are the two wires (light blue and green/black) to the impact sensor. Please investigate GM use of substandard or undersize wiring in entire SRS system especially at bending fatigue potential failure points. Three pictures attached - one picture showing initial finding of green/black broken wire but light blue still visibly intact (insulation only), one picture showing same in close up, one picture showing both wires are not intact (light blue wire was inspected further and determined insulation intact but wire within was not intact) and insulated separated with fingernail pressure only. Wires should not fail within typical lifetime of a vehicle. Uncertain on operation of system, but could short between two wires and/or grounding cause airbag to deploy without accident/at random causing personal injury to occupants and/or an accident because of random deployment? Date of incident is when wiring issue was discovered and pictures taken upon discovery.
AIR BAGS Sep 30, 2024
Airbag warning light and Service Air Bag on dash. Code B0087-00 Left Rear SIS. Replaced sensor, still getting warning. Sensor is in LR door. Research revealed possible known issue with bending fatigue from routine door open/close motion and subpar wire size/material causing wire failure. Opened wire harness at pillar and green/black wire was completely separated at typical bending point. Light blue wire was not visibly broken (insulation still intact) but the wire within was broken upon removal of insulation. These are the two wires (light blue and green/black) to the impact sensor. Please investigate GM use of substandard or undersize wiring in entire SRS system especially at bending fatigue potential failure points. Three pictures attached - one picture showing initial finding of green/black broken wire but light blue still visibly intact (insulation only), one picture showing same in close up, one picture showing both wires are not intact (light blue wire was inspected further and determined insulation intact but wire within was not intact) and insulated separated with fingernail pressure only. Wires should not fail within typical lifetime of a vehicle. Uncertain on operation of system, but could short between two wires and/or grounding cause airbag to deploy without accident/at random causing personal injury to occupants and/or an accident because of random deployment? Date of incident is when wiring issue was discovered and pictures taken upon discovery.
STEERING Feb 27, 2024
I took my car 1200 Moss St., bingo alignment, and two weeks after my alignment my steering wheel shipped and I bought it over to the shop and told them that they did not talk to the school down on my control arms and the lady told me to get off of her premises and get out and I think that’s not right she did not on her warranty and I called the police to get an incident report and she just was belligerent and pull guns on me and do all kind of crazy stuff. I would like to have someone investigate her please
UNKNOWN OR OTHER Feb 27, 2024
I took my car 1200 Moss St., bingo alignment, and two weeks after my alignment my steering wheel shipped and I bought it over to the shop and told them that they did not talk to the school down on my control arms and the lady told me to get off of her premises and get out and I think that’s not right she did not on her warranty and I called the police to get an incident report and she just was belligerent and pull guns on me and do all kind of crazy stuff. I would like to have someone investigate her please
ENGINE Nov 21, 2023
Engine warning light on. Diagnosed by Mike Maroon Cadillac, Boulder Colorado as Po008 code Bank one engine timing off. Further diagnosed as faulty engine cam chain. Advised not to drive car. Car available for inspection. Not being driven. Safety put at risk by possible major engine failure during use. Problem confirmed by two other repair facilities. Engine warning light on for several months. Problem confirmed by Mike Maroon Cadillac, Boulder Colorado. Taken there at the request of Cadillac customer service phone 800 333 4223. Contact at Cadillac customer service Miguel ext 591 6218. Given case #[XXX] Vehicle inspected by Mike Maroon Cadillac at the request of Miguel at Cadillac customer service. Inspection done at owners expense. Cadillac customer service not returning calls. Owners contact # [XXX] Mike Maroon Cadillac contact, Dave 303 442 3160 R/o #[XXX] Do not have capability to upload files. Will fax upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
AIR BAGS Nov 20, 2023
Passenger presence module malfunction is intermittent. When the malfunction occurs there is a warning light plus "Service Airbag" on the instrument panel. Sometimes the light and warning go off after several minutes, sometimes stays on for days. In Virginia presence of this warning during an annual safety inspection is considered a failure. The vehicle in question is a 2010 Cadillac CTS-V with heated/cooled Recaro seats. Dealership has confirmed that the issue is the module but says the module is not available or on backorder (for years). Issue was first reported to dealer in 2018 and again in 2022 with no resolution. Estimated repair cost is in excess of $1500.
UNKNOWN OR OTHER Jun 14, 2023
Every time it rains, the inside of my vehicle floods through the ceiling and floors. This is a manufacture defect that is outside of my control. This is a safety issue because it causes mold and mildew in the vehicle which is a hazard to inhale. I'm also concerned that the possibility exist for an electrical hazard.
STRUCTURE:BODY Jun 14, 2023
Every time it rains, the inside of my vehicle floods through the ceiling and floors. This is a manufacture defect that is outside of my control. This is a safety issue because it causes mold and mildew in the vehicle which is a hazard to inhale. I'm also concerned that the possibility exist for an electrical hazard.
AIR BAGS Jun 9, 2023
Diag: DIAGNOSIS c/s service air bag error message on display. Code DTC B0014- Driver side air bag deployment loop- high resistance. Could not get repaired. Per Dealership the part needed is "discontinued". Non- working airbags are a huge concern. I think that parts for airbags should have to be produced if a vehicle needs serviced for such a problem! The vehicle is in excellent condition overall and should last many more years but this very much needed part for safety isn't even available! That is not right!!! No accident or incident has occurred but this issue is very much a concern.
STEERING Apr 27, 2023
A black bolt in my steering column fell out onto my floormat and a second bolt was very loose, getting ready to fall out. The steering column just needs to be adjusted - recalibrated. No parts needed, very little time. Foundation Cadillac, Denver Colorado is charging me for diagnostics for bolts. Having my steering column fall would have been a huge safety issue. I need some help getting Foundation to adjust the steering column at no cost to me. My Cadillac is Out of Warranty.
ENGINE Apr 27, 2023
Timing chain broke at 66,900 miles causing motor failure.
ENGINE Feb 9, 2023
The contact owns a 2010 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent dealer, who diagnosed that an unknown sensor needed to be replaced; however, the replacement part was on backorder. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was taken back to the independent mechanic, who performed an unknown repair; however, the vehicle made abnormal sounds. Additionally, the RPM and power steering assist failed to operate as needed. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
POWER TRAIN Jun 2, 2021
There needs to be a better system on alerting used car buyers. When I purchased my car from Carvana used in 2017 at 83k-ish miles, I had no idea that there was an extended 10 yr/120k warranty on some models of GM vehicles. I have been experiencing issues with my car and just learning 1 yr and 30k miles too late that there were known issues, and that my issues most likely were related to the timing chain. Timing chains aren't generally something that wear out by 100k - had I been made aware of that when I purchased the car, then that would have been the first course of action. I checked the VIN, no recalls, but no extended warranty alerts either. Anyone else having issues would not have known other year models were experiencing problems that could have affected different year models as well. I have researched my cars issues and I have taken it to mechanics- even to a Chevrolet dealer when I first bought it. Absolutely no mention of this, until I just happened to stumble on a Cadillac forum post from 2019 at 1 am 6/2/2021. Now I am the almost owner of a car that books out at maybe $5k with over $2k worth of work that is needed. It sits while I make payments. With all the technology, there should be some way for car dealerships to have to give a new owner any updated information regarding any vehicle related to the one they are purchasing.
POWER TRAIN Aug 6, 2020
I HAVE READ MANY FORUMS WITH THIS EXACT PROBLEM. MY CAR WILL GET OUT OF GEAR WHEN I'M AT A STOP. IT WILL ACT AS IF IT WAS IN NEUTRAL. THERE ARE NO CODES THAT TELL YOU WHAT IS WRONG AND SO MANY PEOPLE HAVE FOUND THAT THE ISSUE IS THAT THE AUTOMATIC TRANSMISSION CLUTCH GOES BAD. I ONLY HAVE 88K MILES ON MY CAR AND SO MANY PEOPLE SEAM TO HAVE THE EXACT SE PROBLEM AS I AM.
ELECTRICAL SYSTEM Mar 7, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON THE INSIDE ARE NO LONGER USABLE. THERE WAS MOLD ALL OVER THE INSIDE THAT SERIOUSLY EFFECTED MY ASTHMA. THEIR MANAGEMENT STILL HAS NOT CONTACTED ME ABOUT REMEDYING THIS ISSUE. THEY ALSO DAMAGED MY GLOVE BOX SO THAT THE WATER THAT THEY LET LEAK INTO MY VEHICLE WOULDN'T 'BUILD UP' AND CAUSE MORE DAMAGE SO THEY WERE COMPLETELY AWARE THAT THEY WERE LETTING MY CAR FLOOD WHILE STORING IT.
UNKNOWN OR OTHER Mar 7, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON THE INSIDE ARE NO LONGER USABLE. THERE WAS MOLD ALL OVER THE INSIDE THAT SERIOUSLY EFFECTED MY ASTHMA. THEIR MANAGEMENT STILL HAS NOT CONTACTED ME ABOUT REMEDYING THIS ISSUE. THEY ALSO DAMAGED MY GLOVE BOX SO THAT THE WATER THAT THEY LET LEAK INTO MY VEHICLE WOULDN'T 'BUILD UP' AND CAUSE MORE DAMAGE SO THEY WERE COMPLETELY AWARE THAT THEY WERE LETTING MY CAR FLOOD WHILE STORING IT.
WHEELS Mar 7, 2020
IN JANUARY CHEVROLET BURIEN DID SERVICING ON MY VEHICLE. WHEN I PICKED UP MY VEHICLE AFTER 3 WEEKS OF THEM HAVING IT; THEY GAVE IT TO ME WITH A FLAT TIRE WITH SEVERAL STUDS IN MY RIGHT FRONT TIRE AND THERE WAS AN INCH OF WATER ON THE INSIDE OF THE VEHICLE. I REQUESTED MANAGEMENT AND THEY DENIED ME AND FORCED ME TO MOVE MY VEHICLE OFF THE PROPERTY IN FEAR OF MY LIFE. THE ELECTRICAL COMPONENTS ON THE INSIDE ARE NO LONGER USABLE. THERE WAS MOLD ALL OVER THE INSIDE THAT SERIOUSLY EFFECTED MY ASTHMA. THEIR MANAGEMENT STILL HAS NOT CONTACTED ME ABOUT REMEDYING THIS ISSUE. THEY ALSO DAMAGED MY GLOVE BOX SO THAT THE WATER THAT THEY LET LEAK INTO MY VEHICLE WOULDN'T 'BUILD UP' AND CAUSE MORE DAMAGE SO THEY WERE COMPLETELY AWARE THAT THEY WERE LETTING MY CAR FLOOD WHILE STORING IT.
AIR BAGS Feb 10, 2020
FRONT AIR BAGS LIGHT COME ON A FRON IMPACT SENSOR FSIL
POWER TRAIN Oct 19, 2019
2010 CADILLAC CTS4 PREMIUM 3.6 WAGON I REPLACED THE REAR PROP SHAFT OF THE AWD SYSTEM IN JANUARY 2018. I NOW AM HAVING ISSUES WITH THE REAR PROP SHAFT YET AGAIN, NOT 2 YEARS LATER. I BELIEVE THE DRIVESHAFT CARRIER BEARING IS FAILING AGAIN (SAME AS BEFORE)! WITH APPROXIMATELY 49K MILES ON IT. I CANNOT BELIEVE THAT I HAVE TO REPLACE THIS SAME ITEM AGAIN. AFTER HAVING TO REPLACE THE REAR DIFFERENTIAL TWICE ON THIS VEHICLE, I NOW BELIEVE GM HAS NO CLUE TO MAKE A RELIABLE AWD VEHICLE. WORST CAR EVER.
UNKNOWN OR OTHER Oct 7, 2019
THIS RECALL HAS NEVER BEEN REPAIRED BY CALAREMI CADILLAC, BUDD LAKE, NJ. THE CAR IS THERE RIGHT NOW.
AIR BAGS Aug 8, 2019
AIR BAG SERVICE LIGHT ON DASH AND RED AIR BAG SYMBOL IS SHOWING ON THE DASH BOARD
STRUCTURE:BODY May 21, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAIN. SINCE JANUARY 2019, CAR HAS BEEN TO DEALER 3 TIMES FOR CAR NOT STARTING ON 1ST TRY. FIRST TIME, NEGATIVE BATTERY CABLE TIGHTENED, 2ND TIME REPLACED POSITIVE BATTERY CABLE, 3RD TIME DEALER HAS NO IDEA AS TO WHAT IS CAUSING THE ISSUE. ALL LIGHTS ON DASH COME ON, ENGINE DOES NOT TURN OVER WHILE PARKED. IT WILL START ON THE 2ND TRY, SOMETIMES IT HESITATES. DEALER TOLD ME TO CONTINUE TO MONITOR UNTIL VEHICLE BREAKS DOWN.
ENGINE May 21, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAIN. SINCE JANUARY 2019, CAR HAS BEEN TO DEALER 3 TIMES FOR CAR NOT STARTING ON 1ST TRY. FIRST TIME, NEGATIVE BATTERY CABLE TIGHTENED, 2ND TIME REPLACED POSITIVE BATTERY CABLE, 3RD TIME DEALER HAS NO IDEA AS TO WHAT IS CAUSING THE ISSUE. ALL LIGHTS ON DASH COME ON, ENGINE DOES NOT TURN OVER WHILE PARKED. IT WILL START ON THE 2ND TRY, SOMETIMES IT HESITATES. DEALER TOLD ME TO CONTINUE TO MONITOR UNTIL VEHICLE BREAKS DOWN.
EXTERIOR LIGHTING May 21, 2019
MY REAR TAIL LIGHTS FOR MY WAGON HAVE SEPARATED FROM THE TOP OF THE CAR DUE TO POOR DESIGN. SPOKE WITH CADILLAC & GM, BOTH REFUSE TO BELIEVE IT'S A DESIGN FLAW ON THE WAGON MODELS. BOTH STATED CAR OUT OF WARRANTY DUE TO MILEAGE/YEAR. ASKED IF THEY COULD TELL ME WHAT WAS USED TO ATTACH LAMPS TO VEHICLE, NEITHER HAS A CLUE. DEALER WANTS $2100 TO REPLACE, BUT NO GUARANTEE THAT IT WON'T HAPPEN AGAIN. SINCE JANUARY 2019, CAR HAS BEEN TO DEALER 3 TIMES FOR CAR NOT STARTING ON 1ST TRY. FIRST TIME, NEGATIVE BATTERY CABLE TIGHTENED, 2ND TIME REPLACED POSITIVE BATTERY CABLE, 3RD TIME DEALER HAS NO IDEA AS TO WHAT IS CAUSING THE ISSUE. ALL LIGHTS ON DASH COME ON, ENGINE DOES NOT TURN OVER WHILE PARKED. IT WILL START ON THE 2ND TRY, SOMETIMES IT HESITATES. DEALER TOLD ME TO CONTINUE TO MONITOR UNTIL VEHICLE BREAKS DOWN.
AIR BAGS May 1, 2019
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE SERVICE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DALE WILLEY AUTOMOTIVE (2840 IOWA ST, LAWRENCE, KS 66046, (785) 727-1124) WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THIS IS A KNOWN ISSUE AND NOT COVERED UNDER RECALL. SAFETY CONCERN WITH AIRBAG CONCERN WITH AIRBAG FAILURE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 114,000.*JB
ENGINE Nov 13, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. WHILE DRIVING 15 MPH, THE ENGINE SHUT OFF. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS DRIVEN AT A SLOW SPEED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO GARCIA CADILLAC (6401 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87109, (505) 837-5200), BUT NO FAILURES COULD BE FOUND. THE VEHICLE SHUT OFF AGAIN. THE CONTACT RESTARTED THE VEHICLE AND DROVE AT A VERY LOW SPEED BACK HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE CONTACT STATED THAT THE FAILURE MAY BE DUE TO A FAULTY RELAY SWITCH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 29,000.
AIR BAGS Sep 28, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING FROM MEMORY. I TOOK MY CAR TO A REPAIR SHOP TO FIND OUT WHAT'S GOING ON, AND THEY CAN'T FIGURE IT OUT.
ELECTRICAL SYSTEM Sep 28, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING FROM MEMORY. I TOOK MY CAR TO A REPAIR SHOP TO FIND OUT WHAT'S GOING ON, AND THEY CAN'T FIGURE IT OUT.
SEAT BELTS Sep 28, 2018
MY CAR ALARM KEEPS BEEPING FOR NO REASON WHEN PARKED. AS SOON AS I START THE CAR, THE AIRBAG LIGHT GOES ON. THE DASHBOARD WARNING LIGHT SAYS THAT MY TIRE IS FLAT; SO, I CHANGED ALL FOUR TIRES, AND IT'S STILL GIVING DRASTICALLY INACCURATE READINGS OFTEN. SOMETIMES IT SAYS THAT MY TIRE IS FLAT-- 0 PRESSURE, AND SOMETIMES, IT SAYS THAT IT HAS LOW PRESSURE. MY PROGRAMMED RADIO STATIONS KEEP DELETING FROM MEMORY. I TOOK MY CAR TO A REPAIR SHOP TO FIND OUT WHAT'S GOING ON, AND THEY CAN'T FIGURE IT OUT.
SEATS Aug 31, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE PASSENGER SEAT AIR BAG WARNING INDICATOR FAILED TO ILLUMINATE TO NOTIFY THE CONTACT WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO HOLIDAY CHEVROLET CADILLAC (543 2ND ST, WILLIAMSBURG, VA 23185) WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
AIR BAGS Aug 31, 2018
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THE PASSENGER SEAT AIR BAG WARNING INDICATOR FAILED TO ILLUMINATE TO NOTIFY THE CONTACT WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO HOLIDAY CHEVROLET CADILLAC (543 2ND ST, WILLIAMSBURG, VA 23185) WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
AIR BAGS Aug 24, 2018
TAKATA RECALL. MY PSGR AIRBAG LIGHT STAYS ON SAYING PSGR AIRBAG OFF. I SAW WHERE CERTAIN VEHICLES WERE RECALLED FOR THIS. THEY ALL HAVE THE SAME PROBLEM. WILL MY VEHICLE GET IN THE RECALL OR WILL THERE BE FUTURE RECALLS
SERVICE BRAKES Jul 28, 2018
WHEN DRIVING IN MY NORMAL SEATED POSITION I FIND THAT TRANSITIONING FROM THE ACCELERATOR PEDAL TO THE BRAKE PEDAL CAN BE UNCOMFORTABLE AT THE LEAST TO ALMOST DANGEROUS.THE LEFT EDGE OF THE RIGHT FOOT ALMOST ALWAYS GETS CAUGHT BEHIND THE RIGHT EDGE OF THE BRAKE PEDAL.IT WOULD APPEAR TO ME THAT THE BRAKE PEDAL IS TOO CLOSE TO THE THROTTLE PEDAL. HAS THIS ISSUE EVER COME UP BEFORE? I'VE TALKED TO OTHERS WHO HAVE DRIVEN THESE MODELS AND THE PROBLEM HAS BEEN NOTICED.IF THE RIGHT FOOT IS PLACED MORE TO THE RIGHT (MORE IN LINE WITH THE ACCELERATOR PEDAL|) IT IS NOT A PROBLEM.BUT ISN'T A NORMAL POSITION FOR ME AS I WOULD ASSUME FOR OTHER DRIVERS.I'M SURE THAT SHOE SIZE OR STYLE WOULD MAKE A DIFFERENCE. BUT IN A CONFINED ARE LIKE THESE CARS HAVE (THE CONSOLE SEEMS WIDER TO ALLOW FOR THE TRANSMISSION POSITION) THAT AN ALLOWANCE FOR MORE ROOM BETWEEN PEDALS SHOULD HAVE BEEN MADE. DAVE
AIR BAGS May 22, 2018
TAKATA RECALL - AIRBAG PASSENGER SIDE MECHANISM IS DEFECTIVE. CADILLAC SAYS $900 TO REPLACE, PLUS LABOR. WILL NOT PASS INSPECTION. I CAN'T AFFORD REPLACEMENT. CAN'T SELL THE VEHICLE UNTIL IT'S FIXED.
POWER TRAIN Feb 13, 2018
A DRONE NOISE AT 55 MPH.
UNKNOWN OR OTHER Feb 9, 2018
THE REAR HATCHBACK LIFTS FAILED AND THE HATCH SPONTANEOUSLY CLOSES. THE PART THAT IS UNREASONABLE IS IT CLOSES UNDER POWER AND SLAMS ON MY HEAD INJURING MY HEAD AND NECK WITH POWER ASSIST! THIS HAPPENS WHEN THE CAR IS PARKED AND I ACCESS THE REAR HATCH. IT HAS HAPPENED MANY TIMES. NOW I HAVE TO REMEMBER TO HOLD IT UP FORCEFULLY WHILE A MOTOR PUSHES TO CLOSE IT.
1 injured
ENGINE Dec 20, 2017
CADILLAC SENT ME A LETTER DATED JUNE 2014 WITH MY VEHICLE'S VIN ON IT INDICATING THAT "THE SUPERCHARGER MAY DEVELOP A NOTICEABLE RATTLE NOISE AT IDLE. THE NOISE WILL TYPICALLY GO AWAY WHEN THE ENGINE RPM IS RAISED SLIGHTLY ABOVE IDLE. HOWEVER, IF LEFT UNCORRECTED, THE PROBLEM, OVER TIME, MAY LEAD TO CONTAMINATION OF THE LUBRICATING GREASE AND CAUSE THE BEARING TO SQUEAL. IF LEFT UNADDRESSED, THE BEARING MAY OVERHEAT AND CAN CAUSE THE ENGINE SEIZURE OR NO-START CONDITION." CADILLAC THEN GOES ON TO SAY THAT THEY WILL EXTEND THE WARRANTY FOR THIS ISSUE FOR 10 YEARS FROM THE SERVICE DATE. I BROUGHT MY CAR IN TO ED MORSE CADILLAC IN SUNRISE FL IN JAN 2015 WITH THIS LETTER BECAUSE THE CAR HAD THE NOISE AS DESCRIBED IN THE CADILLAC LETTER. THE SERVICE ADVISER ADVISED THAT THIS CAR WAS NOT ONE OF THE VINS COVERED. ??? I JUST BROUGHT MY CAR IN FOR AN OIL CHANGE AND THE THREE MECHANICS ALL HEARD THE NOISE AND INDICATED IT SOUNDED LIKE SOMETHING WAS WRONG. I CALLED UP THE CADILLAC NUMBER 1-800-204-0261 AND BASICALLY "MIN" TOLD ME THAT THIS ISN'T A RECALL BUT AN EXTENSION OF THE WARRANTY, SO DESPITE CADILLAC SENDING ME A LETTER INDICATING MY CAR MAY HAVE THIS SPECIFIC PROBLEM THAT THEY WILL FIX AND THAT MY CAR HAS THE INDICATED SYMPTOMS IN THEIR LETTER, MIN AT CADILLAC SAYS THAT I WOULD HAVE TO PAY FOR THE DIAGNOSTIC COSTS FOR CADILLAC TO DETERMINE IF THE PROBLEM AS INDICATED IN THEIR LETTER IS INDEED WHAT THEY SENT ME THE LETTER FOR. I FIND THIS UNBELIEVABLE THAT CADILLAC IS PUTTING THE ONUS ON THE CUSTOMERS TO RISK THE COST OF TEARDOWN OR A MAJOR ENGINE MALFUNCTION AND ACCIDENT, INSTEAD OF RECALLING THESE CARS AND TAKING CARE OF THE PROBLEM THAT THEY NOTIFIED ME OF. WHY SHOULD I BE FRONTING MONEY TO DIAGNOSE THE PROBLEM CADILLAC SAYS I HAVE??? CLEARLY CADILLAC WOULD PREFER THE WARRANTY TO RUN OUT AND NOT HAVE TO PAY FOR $3K REPAIRS ON ALL OF THESE CARS.
ENGINE Jul 17, 2017
MY ENGINE LIGHT CAME ON CODE P0008 TIMING CHAIN ISSUE. CADILLAC HAS A RECALL ON THE 3.6 TIMING CHAINS BUT MY VIN FOR SOME REASON ISN'T INCLUDED. MY CADILLAC ONLY HAS 76844 MILES ON IT. THE RECALL THEY HAVE IN PLACE IS FOR 10 YEARS 120000 MILES. AGAIN FOR SOME REASON MY CAR ISN'T INCLUDED EVEN THO ITS THE EXACT SAME ISSUE AND EXACT SAME ENGINE.
STRUCTURE:BODY May 4, 2017
DOOR LOCKS FREEZE UP. THE DRIVERS DOOR FROZE UP WHEN I STOPPED TO GET GAS (WHILE I WAS ON VACATION IN TN) COULD NOT OPEN DOOR FROM INSIDE OR OUT. THAT WAS IN 9/2015 I WAS TOLD IT WAS A FLUKE! PAID OVER $600 FOR REPAIR. YESTERDAY I WENT TO GET IN MY VEHICLE ON THE PASSENGER SIDE DOOR WOULD NOT OPEN! SAME SCENIRO CANNOT OPEN FROM INSIDE OR OUT!
STRUCTURE:BODY Dec 20, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THERE WAS A GAP BETWEEN THE TOP OF THE TAILGATE AND THE BODY OF THE VEHICLE. OVER TIME, THE GAP COLLECTED WATER AND CAUSED THE VEHICLE TO RUST AND ALSO DAMAGED THE ELECTRICAL PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE GAP WAS A MAJOR MANUFACTURER DEFECT THAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PART FOR THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
AIR BAGS Aug 13, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
SEAT BELTS Aug 13, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
STRUCTURE Jul 8, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 10/18/17*LJ *TR
EXTERIOR LIGHTING:TAIL LIGHTS Jul 8, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 10/18/17*LJ *TR
UNKNOWN OR OTHER Dec 21, 2015
WHILE DRIVING ON THE HIGHWAY, I HEARD A LOUD NOISE LIKE A GUNSHOT, FOLLOWED BY THE SOUND OF BROKEN GLASS. MY SUNROOF APPEARED TO COMPLETELY SHATTER. I DON'T KNOW IF IT WAS FROM FALLING DEBRIS OR IF JUST SHATTERED, BUT THE GLASS WAS STOPPED FROM FALLING ON ME BY THE SUN VISOR UNDERNEATH THE SUNROOF.
SUSPENSION Aug 19, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. IN ADDITION, THERE WAS A RATTLING NOISE THAT CAME FROM THE REAR OF THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE WHEEL SENSOR AND FRONT PASSENGER SIDE HUB BARRING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V089000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
ENGINE Jul 27, 2015
VEHICLE DIED WHILE DRIVING WITH NO PRIOR WARNING OR ERROR MESSAGES-COMPLETE ENGINE FAILURE, LOSS OF POWER STEERING, BRAKES. UNABLE TO RESTART AFTER SEVERAL ATTEMPTS. MECHANIC DETERMINED THAT THE ECM HAD FAILED UNEXPECTEDLY. WHEN COMPUTER WAS REPLACED, THEY WERE UNABLE TO DETECT ANY SENSOR ISSUES THAT MAY HAVE CONTRIBUTED TO ECM FAILURE, THEY CONCLUDED THAT THE ECM HAD FAILED WHILE DRIVING. HAD IT FAILED ON FREEWAY, RESULTS COULD HAVE BEEN CATASTROPHIC.