Complaint Statistics
50 total complaints
1 crashes 1 fires 5 injuries
Top Reported Components
| Component | Complaints |
|---|
| ENGINE | 9 |
| EXTERIOR LIGHTING | 8 |
| UNKNOWN OR OTHER | 5 |
| FUEL/PROPULSION SYSTEM | 4 |
| ELECTRICAL SYSTEM | 4 |
| AIR BAGS | 3 |
| VISIBILITY/WIPER | 2 |
| ELECTRONIC STABILITY CONTROL (ESC) | 2 |
| WHEELS | 2 |
| STRUCTURE:BODY | 2 |
Incident date: Jun 20, 2024
The contact owns a 2015 Buick Regal. The contact stated while driving at an undisclosed speed, upon reaching a stop light, the vehicle inadvertently lost motive power and was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular
... occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was then taken to the dealer, who determined that the engine was experiencing a vacuum leak. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,000.Read more
Incident date: Jan 1, 2024
Excessive oil consumption on the 2.4L engine. GM has known about the oil consumption on these engines for a long time and if oil is not consistently checked and topped off it will seize the motor while driving
Incident date: Apr 30, 2024
After starting my vehicle with foot on the brake and putting the vehicle in gear it will move forward and occasionally roll for 4 or 5 feet before the brake engages. This is extremely dangerous as I'm pulling out of a parking space and merging with ongoing traffic !This has been going on for appr
... oximately three weeks. The vehicle literally has no brakes for four or five feet despite the fact that my foot being pressed all the way down on the brake pedal!! Last week I came very close to a major accident when I couldn't stop for an on oncoming car. Thank goodness the operator of the other vehicle stopped in time to avoid a serious accident! I immediately took the car to a local garage to have my brakes checked. They found no issues. I then took it to the Buick dealer,BICAL, and they found a serious issue. The brake vacuum pump had frozen and had actually disintegrated and no longer was functional. Parts from the pump entered the valve shaft area also. The end result was a $3,000 repair bill. The important issue here is the driver safety on the road.Although this was only occasional and at low speeds left unattended would lead to a total brake failure with major consequences and major fatalities!! God only know how many major accidents occurred with major consequences without anyone knowing the true source of the accident details. I have read online that 1996-1997 Cadillacs also have this same issue!! This is a very poor design and a major safety issue. After all there is no such thing as a minor brake issue!!! I'm avail to discuss this issue issue at your convenience. I can be reached on [XXX] [XXX] cell. Repair bill available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Oct 17, 2023
The contact owned a 2015 Buick Regal. The contact stated that while powered off, a civilian observed smoke emanating from the engine compartment. The contact stated that the vehicle then exploded. The contact stated that a vehicle parked next to the vehicle had damage from the fire. The origin of th
... e fire was unknown. The fire department extinguished the fire and a fire department report was made available. The manufacturer was not notified of the failure. The failure mileage was unknown.Read more
Fire
Incident date: May 15, 2023
Airbag Red Light indicator on for 2+ weeks, ambient temperature sensor malfunction and vehicle seems to have less pressure when accelerating
Incident date: May 15, 2023
Airbag Red Light indicator on for 2+ weeks, ambient temperature sensor malfunction and vehicle seems to have less pressure when accelerating
Incident date: May 15, 2023
Airbag Red Light indicator on for 2+ weeks, ambient temperature sensor malfunction and vehicle seems to have less pressure when accelerating
Incident date: Oct 24, 2022
I purchased my 2015 buick in May of 2015. At about December of 2017 the drivers HID head light was breached and moisture crept in creating an inner fog and eventually a puddle of water. In the falloff 2018 the same thing happened on the passengers side. I've removed both head assemblies and tried to
... fix the problem with very little success. Now I am looking at replacing both lamp assemblies at a cost of $2200 not counting labor.Read more
Incident date: Jun 1, 2022
Drivers side headlight has condensation in it & stopped working. Vehicle hasn’t been involved in any accidents or incidents that would have caused this. Dealer advised of the problem while performing oil change.
Incident date: Jan 7, 2021
I STARTED EXPERIENCING EXCESSIVE OIL BURN AT AROUND. SINCE THEN, I HAVE CHECKED MY OIL BIWEEKLY TO TOP OFF AND KEEP AT PROPER LEVELS ALONG WITH CONSISTENT OIL CHANGES AS THE OIL GETS DIRTY QUICKLY. DEALERSHIPS BEFORE HAVE TOLD ME THAT ITS "NORMAL" FOR THESE ENGINES. I DISCOVERED A BAD OIL LEAK. VACU
... UM PUMP ISSUES. MULTIPLE CAMSHAFT SEALS WORN AWAY, THAT WERE HARD AS ROCK FROM EXCESSIVE HEAT INCLUDING PISTON SEALS THAT HAD BEEN AFFECTED. THOUGHT THIS POSSIBLY HAD FIXED THE EXCESSIVE OIL BURN. A FEW WEEKS LATER I RECEIVED THE OIL LEVEL LOW NOTIFICATION ON THE CAR COMPUTER. I CHECK AND ITS VERY LOW. THE OIL BURN IS CONTINUING WITH NO CLEAR SIGNS OF AN OIL LEAK WITH DIRTY OIL. THERE IS POSSIBLY MORE PROBLEMS WITHIN THE ENGINE THAT AREN'T SEEN. I HAVE CHECKED PREVIOUS COMPLAINTS. I NOTICE THAT THIS ENGINE HAS MANY OF THE SAME PROBLEMS WITH THE TURBO PACKAGE ON GM VEHICLES. IT HAS A ROUGH IDLE AND ENGINE HESITATION. THESE CHARACTERISTICS SEEM TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND ARE FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, THERE IS A PUTTER AND HESITATES WHILE ACCELERATING.Read more
Incident date: Jan 7, 2021
I STARTED EXPERIENCING EXCESSIVE OIL BURN AT AROUND. SINCE THEN, I HAVE CHECKED MY OIL BIWEEKLY TO TOP OFF AND KEEP AT PROPER LEVELS ALONG WITH CONSISTENT OIL CHANGES AS THE OIL GETS DIRTY QUICKLY. DEALERSHIPS BEFORE HAVE TOLD ME THAT ITS "NORMAL" FOR THESE ENGINES. I DISCOVERED A BAD OIL LEAK. VACU
... UM PUMP ISSUES. MULTIPLE CAMSHAFT SEALS WORN AWAY, THAT WERE HARD AS ROCK FROM EXCESSIVE HEAT INCLUDING PISTON SEALS THAT HAD BEEN AFFECTED. THOUGHT THIS POSSIBLY HAD FIXED THE EXCESSIVE OIL BURN. A FEW WEEKS LATER I RECEIVED THE OIL LEVEL LOW NOTIFICATION ON THE CAR COMPUTER. I CHECK AND ITS VERY LOW. THE OIL BURN IS CONTINUING WITH NO CLEAR SIGNS OF AN OIL LEAK WITH DIRTY OIL. THERE IS POSSIBLY MORE PROBLEMS WITHIN THE ENGINE THAT AREN'T SEEN. I HAVE CHECKED PREVIOUS COMPLAINTS. I NOTICE THAT THIS ENGINE HAS MANY OF THE SAME PROBLEMS WITH THE TURBO PACKAGE ON GM VEHICLES. IT HAS A ROUGH IDLE AND ENGINE HESITATION. THESE CHARACTERISTICS SEEM TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND ARE FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, THERE IS A PUTTER AND HESITATES WHILE ACCELERATING.Read more
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Feb 1, 2021
AIR BAG SYSTEM KEEPS COMING ON THE DEALER SAYS IT'S MY FAULT AND THEY CAN'T DO NOTHING ABOUT IT I HAVE A KID AND IT'S NOT SAFE MY AIRBAG CAN DEPLOY ANYTIME.
Incident date: Nov 23, 2020
ENGINE HAS GONE OUT TWICE WITHIN 54K MILES. SERVICE TECH SAID THIS IS A KNOW ISSUE WITH THE 2015 BUICK REGAL ENGINE. I JUST HAD IT REPLACED THE 2ND TIME IN FEB OF 2020. FIRST TIME IT WENT OUT THERE WAS ONLY 12K MILES ON IT. NOW ITS NOV. OF 2020 AND THE CAR IS HAVING THE SAME EXACT ISSUES AS IT WAS W
... HEN BOTH ENGINES WENT OUT. I CANNOT BELIEVE THIS IS HAPPENING A THIRD TIME. THIS IS NOT FAIR AS A CONSUMER TO PURCHASE A NEW CAR WITH BARELY ANY MILEAGE AND THE ENGINE KEEPS GOING ON. I WAS ON THE FREEWAY THE LAST TIME. WORST POSSIBLE TIMING EVER. THIS IS LIKE A NEVER ENDING REALLY EXPENSIVE ISSUERead more
Incident date: Nov 2, 2020
WHILE EXITING AN INTERSTATE ON A SHARP CURVE FAILED TO RESPOND. NO WARNING LIGHTS APPEARED. WHEN APPLYING BRAKE STEERING BEGAN TO RESPOND. CONTACTED DEALER SERVICE DEPARTMENT CHARLIE OBAUGH STAUNTON VIRGINIA. VEHICLE IS NOT ON RECALL LIST. PROBLEM APPEARS TO BE SIMILAR TO 2016 STEERING RECALL. DEAL
... ERSHIP DID NOT OFFER REMEDY FOR PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE LOSING STEERING WHILE IN MOTION. WHAT OPTIONS DO WE HAVERead more
Incident date: May 22, 2020
I STARTED EXPERIENCING EXCESSIVE OIL BURN AT AROUND 85,000 MILES. SINCE THEN, I HAVE CHECKED MY OIL BIWEEKLY TO TOP OFF AND KEEP AT PROPER LEVELS ALONG WITH CONSISTENT OIL CHANGES AS THE OIL GETS DIRTY QUICKLY. DEALERSHIPS BEFORE HAVE TOLD ME THAT ITS "NORMAL" FOR THESE ENGINES. AT 109,610 MILES, I
... DISCOVERED A BAD OIL LEAK. I TOOK THE VEHICLE INTO AN INDEPENDENT MECHANIC TO DIAGNOSE AND FIX THE PROBLEM. HE DETERMINED THAT THE VACUUM PUMP HAD BROKEN OFF INTO THE ENGINE WHICH CAUSED A SEAL PROBLEM FOR THE TOP OF THE ENGINE. AS HE OPENED UP THE TOP OF THE ENGINE TO REMOVE THE BROKEN PIECES, HE NOTICED MULTIPLE CAMSHAFT SEALS THAT HAD WORN AWAY, THAT WERE HARD AS ROCK FROM EXCESSIVE HEAT INCLUDING PISTON SEALS THAT HAD BEEN AFFECTED, HE REPAIRED THEM ALL AFTER ORDERING THE REPLACEMENT PARTS FROM BUICK. THINKING THIS POSSIBLY HAD FIXED THE EXCESSIVE OIL BURN, I STOPPED CHECKING THE OIL LEVELS. A MONTH AND 1,000 MILES LATER, I RECEIVED THE OIL LEVEL LOW NOTIFICATION ON THE CAR COMPUTER. I CHECK AND ITS VERY LOW. THE OIL BURN IS CONTINUING WITH NO CLEAR SIGNS OF AN OIL LEAK WITH DIRTY OIL. THERE IS POSSIBLY MORE PROBLEMS WITHIN THE ENGINE THAT AREN'T SEEN. CHECKING PREVIOUS COMPLAINTS. I NOTICE THAT THIS ENGINE HAS MANY OF THE SAME PROBLEMS WITH THE TURBO PACKAGE ON GM VEHICLES.Read more
Incident date: Jun 19, 2020
TL* THE CONTACT OWNS A 2015 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT WAS FILLED WITH MOISTURE. THE CONTACT WAS CONCERNED THAT MOISTURE IN THE HEADLIGHT HOUSING MAY CAUSE THE HEADLIGHT TO BECOME INOPERABLE WHILE DRIVING AT NIGHT AND POSSIBLY CAUSE AN ACCIDENT. THE DIAGNOSIS WA
... S CONFIRMED BY AN INDEPENDENT MECHANIC. KARP BUICK (400 SUNRISE HWY, ROCKVILLE CENTRE, NY 11570, 515-665-1739) WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO REPAIR ASSISTANCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,500.Read more
Incident date: Apr 2, 2020
FAULTY BRAKE VACUUM PUMP. LEAKING OIL AND VEHICLES BRAKE PEDAL WAS STIFF AND LUCKILY DID NOT LEAD TO AN ACCIDENT AS I HAD TO USE ALL MY WEIGHT TO PUSH THE PEDAL DOWN TO STOP THE CAR. I TOOK THE CAR TO A BUICK DEALERSHIP AND THEY SAID THE VACUUM PUMP DISINTEGRATED WHILE DISASSEMBLING TO PUT NEW VACUU
... M PUMP IN. THIS LEAD TO PARTS OF THE VACUUM PUMP ENTERING THE ENGINE. THERE IS NOW METAL IN THE OIL AND ENGINE IS NOT RUNNING RIGHT WITH REDUCED POWER. DEALERSHIP SAID IT IS NOT THEIR FAULT THAT GM MADE A VACUUM PUMP THAT IS NOTORIOUS FOR FALLING APART INTO THE ENGINE. IF THE DEALERSHIP IS AWARE OF A CHEAP PART THAT OFTEN DISINTEGRATES INTO THE ENGINE HOW HAS THIS NOT BEEN RECALLED? I SEE MANY CASES ONLINE WHERE THIS HAS HAPPENED. DEALERSHIP I TOOK IT TO IS VANDEVERE BUICK IN AKRON OHIO. JERRY MESSENGER IS THE MANAGER THAT CAN VERIFY MY COMPLAINT. *TRRead more
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACK
... S THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPING THEM LOCKED, THEREBY MAKING IT IMPOSSIBLE TO GET IN. THE MOST RECENT TIME, I CALLED ONSTAR...AND DIDN'T EVEN SPEAK TO ANYONE, BUT THEY MIRACULOUSLY OPENED AND THE REMOTE WORKED FINE...AGAIN! VEHICLE HAS UNDER 49000 MILES ON IT! VEHICLE HAS ALWAYS BEEN SERVICED BY ARNOLD CHEVY / BUICK AND NO ONE ELSE! OH, AND JUST A COMPLAINT FROM WHEN I PURCHASED THE VEHICLE: I WAS NEVER TOLD THE CAR NEEDED PREMIUM GAS FOR BEST TURBO PERFORMANCE; I WAS TOLD THAT AFTER OWNING THE VEHICLE 3 YEARS, AFTER THE WARRANTY EXPIRED AND I COMPLAINED OF THE ENGINE LAGGING.Read more
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACK
... S THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPING THEM LOCKED, THEREBY MAKING IT IMPOSSIBLE TO GET IN. THE MOST RECENT TIME, I CALLED ONSTAR...AND DIDN'T EVEN SPEAK TO ANYONE, BUT THEY MIRACULOUSLY OPENED AND THE REMOTE WORKED FINE...AGAIN! VEHICLE HAS UNDER 49000 MILES ON IT! VEHICLE HAS ALWAYS BEEN SERVICED BY ARNOLD CHEVY / BUICK AND NO ONE ELSE! OH, AND JUST A COMPLAINT FROM WHEN I PURCHASED THE VEHICLE: I WAS NEVER TOLD THE CAR NEEDED PREMIUM GAS FOR BEST TURBO PERFORMANCE; I WAS TOLD THAT AFTER OWNING THE VEHICLE 3 YEARS, AFTER THE WARRANTY EXPIRED AND I COMPLAINED OF THE ENGINE LAGGING.Read more
Incident date: Mar 5, 2020
DRIVER SIDE HEADLIGHT IS RETAINING WATER/LIQUID. WHEN I BOUGHT THE CAR IN 2015, I WAS TOLD THAT MY TIRES WERE NEW; THEN 2 YEARS AGO, I WAS TOLD THAT I NEEDED TO REPLACE TWO OF THEM. NOW ONE OF THE TWO ORIGINAL PIRELLI TIRES HAS PITS AND CLEARS CHUNKS MISSING FROM THE TIRE BASE, AS WELL AS MANY CRACK
... S THROUGHOUT THE ENTIRE TIRE! LASTLY, THE CAR HAS A HABIT OF LOCKING THE DOORS ON ITS OWN AND KEEPING THEM LOCKED, THEREBY MAKING IT IMPOSSIBLE TO GET IN. THE MOST RECENT TIME, I CALLED ONSTAR...AND DIDN'T EVEN SPEAK TO ANYONE, BUT THEY MIRACULOUSLY OPENED AND THE REMOTE WORKED FINE...AGAIN! VEHICLE HAS UNDER 49000 MILES ON IT! VEHICLE HAS ALWAYS BEEN SERVICED BY ARNOLD CHEVY / BUICK AND NO ONE ELSE! OH, AND JUST A COMPLAINT FROM WHEN I PURCHASED THE VEHICLE: I WAS NEVER TOLD THE CAR NEEDED PREMIUM GAS FOR BEST TURBO PERFORMANCE; I WAS TOLD THAT AFTER OWNING THE VEHICLE 3 YEARS, AFTER THE WARRANTY EXPIRED AND I COMPLAINED OF THE ENGINE LAGGING.Read more
Incident date: Feb 2, 2020
THE DRIVER SIDE HEADLIGHT ASSEMBLY HOLDS WATER AND MOISTURE AND LIGHT CAN NOT COME OUT VERY WELL IT'S A KNOWN ISSUE AND SHOULD HAVE A RECALL ON IT
Incident date: Jan 2, 2020
SERVICE AIRBAG WAS DISPLAYED ON THE DASHBOARD WHEN I STARTED MY VEHICLE. TOOK IT IN TO A BUICK DEALERSHIP AND IT WAS THE AIRBAG MODULE. MY CONCERN IS THAT IT WENT OUT AT ALL IN A VEHICLE THAT HAD LESS THAN 100,000 MILES ON IT AND IF IT WOULD HAPPEN AGAIN.
Incident date: Aug 27, 2018
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHEN THE VEHICLE REACHED A COMPLETE STOP, THE VEHICLE STALLED AND THE ENGINE POWER REDUCED WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE FOR IT TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ANCHOR BUICK GMC (1 AUTOM
... OTIVE BLVD, ELKTON, MD 21921, (443) 406-4623) WHERE IT WAS DIAGNOSED THAT THE VACUUM PUMP, CAMSHAFT, AND CAMSHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. AS A RESULT, THE CONTACT HAD TO PURCHASE A LOANER VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED $100 TOWARDS THE REPAIR COSTS. THE FAILURE MILEAGE WAS APPROXIMATELY 97,341.Read more
Incident date: Jul 10, 2019
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHILE THE CONTACT WAS INSIDE THE VEHICLE, THE DRIVER'S SIDE DOOR LOCK WAS PRESSED, WHICH ACTIVATED THE ANTI-THEFT SYSTEM. THE DOORS WOULD NOT UNLOCK FROM THE INSIDE AND THE OCCUPANTS BECAME TRAPPED INSIDE THE VEHICLE FOR APPROXIMATELY 15 MINUTES BEFORE THE CO
... NTACT WAS ABLE TO OPEN THE DOORS. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN. *JSRead more
2 injured
Incident date: Jul 10, 2019
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHILE THE CONTACT WAS INSIDE THE VEHICLE, THE DRIVER'S SIDE DOOR LOCK WAS PRESSED, WHICH ACTIVATED THE ANTI-THEFT SYSTEM. THE DOORS WOULD NOT UNLOCK FROM THE INSIDE AND THE OCCUPANTS BECAME TRAPPED INSIDE THE VEHICLE FOR APPROXIMATELY 15 MINUTES BEFORE THE CO
... NTACT WAS ABLE TO OPEN THE DOORS. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS UNKNOWN. *JSRead more
2 injured
Incident date: Jun 14, 2018
WE HAD THE DRIVER'S HEADLIGHT REPLACED UNDER WARRANTY DUE TO IT HOLDING WATER. ONCE WE GOT THE CAR BACK AND DROVE IT AT NIGHT, IT WAS APPARENT THAT THE LIGHT PATTERN WAS NOT THE SAME. SEE PHOTO. WE WERE NOT ABLE TO SEE THE ROAD ON THE LEFT SIDE SINCE THE BEAM WAS ESSENTIALLY POINTED DOWN SO I TOOK
... THE VEHICLE BACK AND THEY SAID THAT THE HEADLIGHT WAS A NEW DESIGN AND THAT'S HOW IT LOOKS BUT THEY CLAIMED TO HAVE ADJUSTED IT AGAIN. THAT WEEK WE DROVE TO ORLANDO AT NIGHT AND ALMOST EVERY CAR IN THE OPPOSITE DIRECTION WOULD EITHER FLASH THEIR LIGHTS AT US OR HONK THEIR HORN. I DID A STATIC TEST AND THE LEDT LIGHT WAS ILLUMINATING OVERHEAD ROAD SIGNS AT A DISTANCE OF 50FT SO WE WERE BLINDING ONCOMING DRIVERS. I CONTACTED BUICK CORPORATE AND THEY TOLD ME TO TAKE THE VEHICLE BACK TO THE DEALER A 4TH TIME, ONCE AGAIN I WAS TOLD THIS IS THE NEW DESIGN BUT WE WILL ADJUST IT. AS IT STANDS RIGHT NOW, MY LEFT AND RIGHT HEADLIGHTS ARE THROWING 2 COMPLETELY DIFFERENT LIGHT PATTERNS, I STILL CAN'T SEE THE LEFT SIDE OF THE ROAD AND THE HIGH BEAMS ON THE LEFT SIDE DON'T SEEM TO ILLUMINATE ANYTHING AT ALL. I'M A LICENSED ENGINEER AND ACCIDENT RE-CONSTRUCTIONIST THAT HAS SUBJECTED OTHER VEHICLES TO DOT AND SAE HEADLIGHT TESTS AND THESE LIGHTS WILL NOT PASS. IT ALSO CAUSES UNDUE STRESS ON THE THE DRIVER SINCE THE LIGHTING PATTERN IS NO LONGER CONSISTENT ACROSS THE FRONT OF THE CAR. I WOULD LIKE SOME HELP IN GETTING GM TO ACKNOWLEDGE THIS ISSUE AND CORRECT IT SINCE THEY ARE TELLING ME THAT ONCE MY WARRANTY EXPIRES IN MAY, THEY ARE NO LONGER RESPONSIBLERead more
Incident date: Feb 10, 2019
THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND
... CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW... REGARDLESS, IT IS VERY DANGEROUS!Read more
Incident date: Feb 10, 2019
THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND
... CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW... REGARDLESS, IT IS VERY DANGEROUS!Read more
Incident date: Nov 1, 2018
DRIVER SEAT BELT WILL NOT FASTEN. DEFECTIVE ,SO I'M WITHOUT A SEATBELT
Incident date: Oct 10, 2018
ON 10/10/2018 AT 6:45 AM, 63 DEGREES FAHRENHEIT, CERTIFIED/CURRENT LPT WARRANTY/15' REGAL PREM 2/ 60,600 OD 2.0L/TURBO/AUTOMATIC TRANS, CONDITIONS-SPEED-10 MPH-STEERING STRAIGHT, BRAKE AT 100%, ENGINE PERFORMANCE ISSUES MANIFESTED DURING THE END PORTION OF THE TRIP WHILE IN DRIVE, AT IDLE, DROPPING
... OFF FRIEND AT HIS WORKPLACE PARKING LOT. TRIP CHARACTERISTICS-TOTAL TRIP 35 MIN AT 20 TOTAL MILES-FIRST PART OF THE TRIP AT 45 MPH FOR 15 MIN/THE MIDDLE PART OF THE TRIP AT 70 MPH FOR 12 MIN/END PORTION OF THE TRIP AT 15-25 MPH FOR 6 MIN/IDLE AT 2 MIN-ENGINE PERFORMANCE-SUDDEN ONSET OF HIGH, ROUGH IDLE OR ENGINE HESITATION? CHARACTERISTICS SEEMED TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND FEEL FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, BRAKE PEDAL DEPRESSED AT 100%, IMMEDIATELY AFTER MOVING THE AUTOMATIC TRANSMISSION KNOB FROM PARK TO DRIVE, ENGINE TEMP WITHIN NORMAL PARAMETERS, GAS LEVEL 35 MILES TILL E. IN DRIVE, ACCELERATOR AT 15-20%, DROVE 35 MPH FOR 5 MILES TO A SHELL GAS PUMP, SHIFTED TO PARK, BRAKE DEPRESSED AT 100%, DEPRESSED ON/OFF ENGINE BUTTON, ENGAGED THE ELECTRONIC PARKING SYSTEM, MAX FUELED VEHICLE WITH HIGH-GRADE UNLEADED FUEL. VEHICLE SAT, UNSTARTED, FOR 15 MIN AFTER FUELING. DROVE TO THE AUTOZONE ACROSS THE STREET, 1 MILE/20 MP, EXPERIENCED A MIL COMING ON SOLID IN THE IP WHILE PARKING THE VEHICLE. OBTAINED MIL PRINTOUT READ: "CYLINDER 4 MISFIRE DETECTED"/"ASE CERTIFIED MASTER TECHNICIANS HAVE SEEN THIS ISSUE ON YOUR TYPE OF VEHICLE AND THE MOST LIKELY SOLUTION IS: PERFORM ENGINE DE-CARBON PROCEDURE"/CODE P0304. AT PRESENT: ON START-SOLID MIL, ROUGH, HIGH IDLE AT 1500 RPMS, AFTER 1-2 MIN-MIL,TCS SOLID, ROUGH IDLE AT 1000 RPMS. DRIVABILITY AT ALL SPEEDS AFFECTED BUT LESS SO AT HIGHER SPEEDS, *SIGNIFICANT LURCH AT 15-35 MPH FEELS LIKE HARD SHIFT/INTERMITTENT. I CHANGED OIL/AIR FILTERS, DRIVEN 2 MILES SINCE PARKING AT RESIDENCE.Read more
Incident date: Oct 10, 2018
ON 10/10/2018 AT 6:45 AM, 63 DEGREES FAHRENHEIT, CERTIFIED/CURRENT LPT WARRANTY/15' REGAL PREM 2/ 60,600 OD 2.0L/TURBO/AUTOMATIC TRANS, CONDITIONS-SPEED-10 MPH-STEERING STRAIGHT, BRAKE AT 100%, ENGINE PERFORMANCE ISSUES MANIFESTED DURING THE END PORTION OF THE TRIP WHILE IN DRIVE, AT IDLE, DROPPING
... OFF FRIEND AT HIS WORKPLACE PARKING LOT. TRIP CHARACTERISTICS-TOTAL TRIP 35 MIN AT 20 TOTAL MILES-FIRST PART OF THE TRIP AT 45 MPH FOR 15 MIN/THE MIDDLE PART OF THE TRIP AT 70 MPH FOR 12 MIN/END PORTION OF THE TRIP AT 15-25 MPH FOR 6 MIN/IDLE AT 2 MIN-ENGINE PERFORMANCE-SUDDEN ONSET OF HIGH, ROUGH IDLE OR ENGINE HESITATION? CHARACTERISTICS SEEMED TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND FEEL FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, BRAKE PEDAL DEPRESSED AT 100%, IMMEDIATELY AFTER MOVING THE AUTOMATIC TRANSMISSION KNOB FROM PARK TO DRIVE, ENGINE TEMP WITHIN NORMAL PARAMETERS, GAS LEVEL 35 MILES TILL E. IN DRIVE, ACCELERATOR AT 15-20%, DROVE 35 MPH FOR 5 MILES TO A SHELL GAS PUMP, SHIFTED TO PARK, BRAKE DEPRESSED AT 100%, DEPRESSED ON/OFF ENGINE BUTTON, ENGAGED THE ELECTRONIC PARKING SYSTEM, MAX FUELED VEHICLE WITH HIGH-GRADE UNLEADED FUEL. VEHICLE SAT, UNSTARTED, FOR 15 MIN AFTER FUELING. DROVE TO THE AUTOZONE ACROSS THE STREET, 1 MILE/20 MP, EXPERIENCED A MIL COMING ON SOLID IN THE IP WHILE PARKING THE VEHICLE. OBTAINED MIL PRINTOUT READ: "CYLINDER 4 MISFIRE DETECTED"/"ASE CERTIFIED MASTER TECHNICIANS HAVE SEEN THIS ISSUE ON YOUR TYPE OF VEHICLE AND THE MOST LIKELY SOLUTION IS: PERFORM ENGINE DE-CARBON PROCEDURE"/CODE P0304. AT PRESENT: ON START-SOLID MIL, ROUGH, HIGH IDLE AT 1500 RPMS, AFTER 1-2 MIN-MIL,TCS SOLID, ROUGH IDLE AT 1000 RPMS. DRIVABILITY AT ALL SPEEDS AFFECTED BUT LESS SO AT HIGHER SPEEDS, *SIGNIFICANT LURCH AT 15-35 MPH FEELS LIKE HARD SHIFT/INTERMITTENT. I CHANGED OIL/AIR FILTERS, DRIVEN 2 MILES SINCE PARKING AT RESIDENCE.Read more
Incident date: Oct 10, 2018
ON 10/10/2018 AT 6:45 AM, 63 DEGREES FAHRENHEIT, CERTIFIED/CURRENT LPT WARRANTY/15' REGAL PREM 2/ 60,600 OD 2.0L/TURBO/AUTOMATIC TRANS, CONDITIONS-SPEED-10 MPH-STEERING STRAIGHT, BRAKE AT 100%, ENGINE PERFORMANCE ISSUES MANIFESTED DURING THE END PORTION OF THE TRIP WHILE IN DRIVE, AT IDLE, DROPPING
... OFF FRIEND AT HIS WORKPLACE PARKING LOT. TRIP CHARACTERISTICS-TOTAL TRIP 35 MIN AT 20 TOTAL MILES-FIRST PART OF THE TRIP AT 45 MPH FOR 15 MIN/THE MIDDLE PART OF THE TRIP AT 70 MPH FOR 12 MIN/END PORTION OF THE TRIP AT 15-25 MPH FOR 6 MIN/IDLE AT 2 MIN-ENGINE PERFORMANCE-SUDDEN ONSET OF HIGH, ROUGH IDLE OR ENGINE HESITATION? CHARACTERISTICS SEEMED TO INCLUDE INCONSISTENT ENGINE PERFORMANCE SOUND AND FEEL FELT THROUGH THE PEDALS, THE DRIVER'S SEAT AND STEERING WHEEL, BRAKE PEDAL DEPRESSED AT 100%, IMMEDIATELY AFTER MOVING THE AUTOMATIC TRANSMISSION KNOB FROM PARK TO DRIVE, ENGINE TEMP WITHIN NORMAL PARAMETERS, GAS LEVEL 35 MILES TILL E. IN DRIVE, ACCELERATOR AT 15-20%, DROVE 35 MPH FOR 5 MILES TO A SHELL GAS PUMP, SHIFTED TO PARK, BRAKE DEPRESSED AT 100%, DEPRESSED ON/OFF ENGINE BUTTON, ENGAGED THE ELECTRONIC PARKING SYSTEM, MAX FUELED VEHICLE WITH HIGH-GRADE UNLEADED FUEL. VEHICLE SAT, UNSTARTED, FOR 15 MIN AFTER FUELING. DROVE TO THE AUTOZONE ACROSS THE STREET, 1 MILE/20 MP, EXPERIENCED A MIL COMING ON SOLID IN THE IP WHILE PARKING THE VEHICLE. OBTAINED MIL PRINTOUT READ: "CYLINDER 4 MISFIRE DETECTED"/"ASE CERTIFIED MASTER TECHNICIANS HAVE SEEN THIS ISSUE ON YOUR TYPE OF VEHICLE AND THE MOST LIKELY SOLUTION IS: PERFORM ENGINE DE-CARBON PROCEDURE"/CODE P0304. AT PRESENT: ON START-SOLID MIL, ROUGH, HIGH IDLE AT 1500 RPMS, AFTER 1-2 MIN-MIL,TCS SOLID, ROUGH IDLE AT 1000 RPMS. DRIVABILITY AT ALL SPEEDS AFFECTED BUT LESS SO AT HIGHER SPEEDS, *SIGNIFICANT LURCH AT 15-35 MPH FEELS LIKE HARD SHIFT/INTERMITTENT. I CHANGED OIL/AIR FILTERS, DRIVEN 2 MILES SINCE PARKING AT RESIDENCE.Read more
Incident date: Feb 5, 2018
ICE BUILD UP IN DOOR JAM, WHEN DRIVING DURING SNOW STORMS THE SNOW MELTS RUNS DOWN THE CHANNELS INTO THE DOOR JAM AND THEN FREEZES UP PREVENTING THE DOOR TO OPEN.
Incident date: Nov 14, 2017
I WENT TO TURN OFF CAR AFTER I PARKED KEY WOULDN'T TURN OFF OR COME OUT OF IGNITION
Incident date: Apr 4, 2016
TL* THE CONTACT OWNS A 2015 BUICK REGAL. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO PUTTER AND HESITATE WHILE ACCELERATING. THE FAILURE OCCURRED RANDOMLY. THE DEALER DIAGNOSED THAT THE ENGINE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT HEARD A GRIN
... DING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.Read more
Incident date: Sep 3, 2016
WHILE DRIVING, ON TWO SEPARATE OCCASIONS, MY DASHBOARD / RADIO WENT COMPLETELY OUT...ONLY FOR A FEW BRIEF SECONDS, BUT THAT HAS ME CONCERNED NOW SEEING A COMPLAINT HAS BEEN FILED RE SIMILAR ISSUE,
Incident date: Jul 30, 2016
WHILE I WAS DRIVING ALL THE DASHBOARD LIGHTS WANT OUT COMPLETELY, THE CAR DIDN'T STOP RUNNING. I GOT HOME AND TRIED TO GET INTO THE CAR TWO HOURS LATER AND THE DOORS WOULD NOT OPEN WITH THE REMOTE,SO I USE THE KEY TO ENTER THE CAR, CLOSE THE DOOR AND THE ALARM WANT OFF AND THE DOORS LOCKED, I PRESS
... ED DOWN ON THE BREAK AND PUSH IN ON THE START BUTTON, THE PANEL LITE UP SAID THAT THE REMOTE DOSE NOT MATCH THE CAR, I TRIED SEVERAL WAYS TO OPEN THE CAR IT DIDN'T DO ANYTHING I WAS LOCKED IN THE CAR FOR 30 MINUTES, THE SUNROOF WINDOW WAS OPEN A LITTLE IT WAS 88 DEGREES OUTSIDE I HAD TO KICK THE THE SUNROOF WINDOW OUT TO GET OUT OF THE CAR. THE CAR IS NOW AT FERGUSON BRICK IN TULSA AS OF RIGHT NOW THE CAR STARTED, THEY HAVEN'T FOUND ANYTHING WRONG I BELIEVED THERE IS SOMETHING WRONG IF THEY DRIVE THE CAR AND THE LIGHTS DON'T BLACK OUT OR IT START WHEN THEY HAVE THEY ARE GOING TO SEND THAT CAR BACK HOME IN THE SAME CONDITION, THIS IS A VERY SEROUS ISSUE I COULD HAVE DEAD IN THAT CAR WITH NO AIR.Read more
Incident date: Jul 30, 2016
WHILE I WAS DRIVING ALL THE DASHBOARD LIGHTS WANT OUT COMPLETELY, THE CAR DIDN'T STOP RUNNING. I GOT HOME AND TRIED TO GET INTO THE CAR TWO HOURS LATER AND THE DOORS WOULD NOT OPEN WITH THE REMOTE,SO I USE THE KEY TO ENTER THE CAR, CLOSE THE DOOR AND THE ALARM WANT OFF AND THE DOORS LOCKED, I PRESS
... ED DOWN ON THE BREAK AND PUSH IN ON THE START BUTTON, THE PANEL LITE UP SAID THAT THE REMOTE DOSE NOT MATCH THE CAR, I TRIED SEVERAL WAYS TO OPEN THE CAR IT DIDN'T DO ANYTHING I WAS LOCKED IN THE CAR FOR 30 MINUTES, THE SUNROOF WINDOW WAS OPEN A LITTLE IT WAS 88 DEGREES OUTSIDE I HAD TO KICK THE THE SUNROOF WINDOW OUT TO GET OUT OF THE CAR. THE CAR IS NOW AT FERGUSON BRICK IN TULSA AS OF RIGHT NOW THE CAR STARTED, THEY HAVEN'T FOUND ANYTHING WRONG I BELIEVED THERE IS SOMETHING WRONG IF THEY DRIVE THE CAR AND THE LIGHTS DON'T BLACK OUT OR IT START WHEN THEY HAVE THEY ARE GOING TO SEND THAT CAR BACK HOME IN THE SAME CONDITION, THIS IS A VERY SEROUS ISSUE I COULD HAVE DEAD IN THAT CAR WITH NO AIR.Read more
Incident date: Jun 22, 2016
I WAS STRUCK ON THE DRIVERS SIDE BY ANOTHER VEHICLE THAT RAN A RED LIGHT WHILE I WAS GOING THROUGH AN INTERSECTION. SIDE AIRBAGS DEPLOYED BUT EMERGENCY FUEL SHUT OFF DID NOT WORK TO SHUT OFF FUEL SUPPLY OR FUEL IT GOT STUCK. THIS RESULTED IN FURTHER DAMAGE AND INJURIES AS THE CAR SPUN OUT OF CONT
... ROL AND DID NOT STOP UNTIL IT HIT A TREE.Read more
Crash
1 injured
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES
... BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.Read more
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES
... BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.Read more
Incident date: Feb 1, 2016
BACK-UP LIGHTS - VISIBILITY LIGHTED BY BACK-UP LIGHTS IS TERRIBLE. THE BACK-UP LIGHTS ARE VERY DIM AND DIRECTED UPWARDS INSTEAD OF BACK ONTO THE PAVEMENT AS THEY SHOULD BE. THE STOP LIGHTS ACTUALLY GIVE MORE LIGHT THAN THE BACK-UP LIGHTS. THE FIRST MONTH I HAD THE VEHICLE I HAD SEVERAL NEAR MISSES
... BECAUSE I COULD NOT SEE THE VEHICLES IN BACK OF ME. I CAN ACTUALLY SEE BETTER SHINING A FLASHLIGHT BEHIND ME THAN I CAN TO SEE WITH THE BACK-UP LIGHTS. I TOOK THE CAR TO THE DEALERSHIP REQUESTING BRIGHTER BULBS TO BE INSTALLED INSSTEAD OF THE ONES THAT ARE IN THERE, AND THE DEALER SHOP MANAGER TOLD ME THAT THEY COULD NOT DO IT BECAUSE THE SPACE INSIDE THE BACK-UP LIGHTS WOULD NOT ALLOW ENOUGH VENTILATION. AFTER INSPECTION, SHE AGREED THAT THEY WERE DIM BUT THAT IT LOOKED LIKE IT WAS A "DESIGN FLAW". THE HOLE IN THE BODY MADE FOR THE BACK-UP LIGHTS IS TOO SMALL. GENERAL MOTORS NEED TO CORRECT THIS BEFORE SOMEBODY EITHER GETS RUN OVER OR RAN INTO AND SOMEONE IS SERIOUSLY INJURED. IF THEY CANNOT CORRECT THE DEFECT THEN THEY NEED TO BE FORCED TO INSTALL SENSORS TO DETECT SOMETHING OR SOMEONE BEHIND YOU. I COMPLAINED TO GENERAL MOTORS CUSTOMER SERVICE AND THEY THEY SAID THAT THEY SPOKE TO THE DEALERSHIP IN DECATUR, IL WHERE I TOOK IT, AND THAT THEY SAID THE LIGHTS WERE OPERATING AS DESIGNED. REALLY? THEY WERE DESIGNED TO BE TOO DIM? THEY REFUSED TO FIX THE PROBLEM. THEY ALSO SAID IF I ADDED AN ADDITIONAL BACK-UP LIGHT THAT IT WOULD VOID THE WARRANTY. THIS IS A CATCH-22 SITUATION THAT IS DESTINED FOR A BAD COLLISION OR WORSE AND SOMEBODY IS INJURED OR KILLED. SEVERAL TIMES I ALMOST RAN INTO ANOTHER CAR BECAUSE THERE WAS NOT ENOUGH LIGHT TO SEE THEM. THE BRAKE LIGHTS ACTUALLY GAVE MORE LIGHT THEN THE BACK-UP LIGHTS. EACH SEVERAL TIMES I WAS BACKING UP IN A PARKING AREA AND THERE WAS A CAR RIGHT BEHIND ME. LUCKILY MY WIFE LOOKED OUT THE WINDOW TO HELP ME.Read more
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: May 25, 2015
PIRELLI TIRES FROM GM FACTORY ARE SEPARATING WHICH I HAVE TRIED FOR OVER 6 MONTHS TO HAVE THEM REPLACED SEE ATTACHED DOCUMENT STABILITRAK AND TRACTION CONTROL WERE DISSABLED DUE TO TIRE DEFECT IN ADDITION THERE IS A TRANSMISSION LEAK AND LIGHT
Incident date: Sep 25, 2015
SUNROOF EXPLODED I WAS DRIVING DOWN THE ROAD I HEARD A VERY LARGE POP I LOOKED UNDER THE COVER OF THE SUNROOF AND THERE WAS A LARGE HOLE RIGHT IN THE MIDDLE. GLASS FELL THROUGH WHEN I OPENED UP THE COVER. NOTHING HIT IT THERE WERE NO CRACKS IN IT EXPLODED FOR NO REASON.
Incident date: Jun 10, 2015
BOUGHT THE VEHICLE ON 2/28/2015 FROM RICK HENDRICK BUICK GMC IN DULUTH GA. AROUND THE BEGINNING OF JUNE 2015 MY AIR VENT ON THE DRIVE SIDE WAS COMING OUT OF THE DASHBOARD. I TOOK MY VEHICLE TO THE DEALER ON 06/10/2015. THEY SAID THEY HAD TO ORDER A NEW ONE. I TOOK THE CAR BACK TO THE DEALER ON 6/
... 13/2015 TO GET THE VENT REPLACED. SINCE THEN THERE HAS BEEN A VERY STRONG ORDOR(SMELL) COMING FROM THE VENTS. IT SMELLS LIKE A STRONG FINGER NAIL POLISH. SOMETIMES THE SMELL GETS WAY TO STRONG AND I HAVE TO ROLL THE WINDOWS DOWN. THE SMELL HAPPENS AT RANDOM TIMES, AT DIFFERENT PLACES, AND IT ONLY LASTS FOR ABOUT 20 SECONDS EACH TIME IT HAPPENS. SOMETIMES IT HAPPENS MULTIPLE TIMES WHILE DRIVING TO WORK OR LONG DISTANCES. I TOOK MY CAR TO THE DEALER ON 8/8/2015 AND THEY LOOKED UNDER THE CAR, CABIN FILTER AND FOR LEAKS. THEY TOOK THE VEHICLE FOR A 10 MINUTE MAX TEST DRIVE AND COULD NOT DUPLICATE THE SMELL. I CALLED THE GM BUICK EXECUTIVE OFFICE AT 866-636-2273 ON 8/11/2015 AT 5:44PM AND FILED A COMPLAINT ABOUT THE SMELL. THEY STATED I WOULD GET A CALL FROM THE CUSTOMER SERVICE MANAGER AT THE DEALER WITHIN 2 BUSINESS DAYS. ON 8/19/2015 AT 5:31PM AND WAS TOLD I HAD TO SPEAK WITH MY CASE WORKER, WAS TRANSFERRED TO A VOICE MAIL, AND LEFT A VOICE MAIL. I STILL TO THIS DATE HAVE NOT RECEIVED A PHONE CALL. ALSO THE DEFROSTER IS NOT WORKING ON MY CAR. I HAVE TURNED IT UP TO 78 DEGREES ON FULL BLAST AND HAD TO KEEP IT ON DURING MY ENTIRE TRIP TO WORK JUST TO KEEP THE FROST FROM FORMING ON MY WINDSHIELD AND BLOCKING MY VIEW, WHICH COULD CAUSE ME TO CRASH. IT HAPPENS ON A REGULAR BASIS EITHER IN THE MORNING OR AT NIGHT. ALL MY CARS I HAVE OWNED HAVE NEVER HAD THIS ISSUE; WHERE I HAVE TO KEEP THE DEFROSTER RUNNING DURING AN ENTIRE 30 MINUTE DRIVE.Read more
Incident date: Jun 10, 2015
BOUGHT THE VEHICLE ON 2/28/2015 FROM RICK HENDRICK BUICK GMC IN DULUTH GA. AROUND THE BEGINNING OF JUNE 2015 MY AIR VENT ON THE DRIVE SIDE WAS COMING OUT OF THE DASHBOARD. I TOOK MY VEHICLE TO THE DEALER ON 06/10/2015. THEY SAID THEY HAD TO ORDER A NEW ONE. I TOOK THE CAR BACK TO THE DEALER ON 6/
... 13/2015 TO GET THE VENT REPLACED. SINCE THEN THERE HAS BEEN A VERY STRONG ORDOR(SMELL) COMING FROM THE VENTS. IT SMELLS LIKE A STRONG FINGER NAIL POLISH. SOMETIMES THE SMELL GETS WAY TO STRONG AND I HAVE TO ROLL THE WINDOWS DOWN. THE SMELL HAPPENS AT RANDOM TIMES, AT DIFFERENT PLACES, AND IT ONLY LASTS FOR ABOUT 20 SECONDS EACH TIME IT HAPPENS. SOMETIMES IT HAPPENS MULTIPLE TIMES WHILE DRIVING TO WORK OR LONG DISTANCES. I TOOK MY CAR TO THE DEALER ON 8/8/2015 AND THEY LOOKED UNDER THE CAR, CABIN FILTER AND FOR LEAKS. THEY TOOK THE VEHICLE FOR A 10 MINUTE MAX TEST DRIVE AND COULD NOT DUPLICATE THE SMELL. I CALLED THE GM BUICK EXECUTIVE OFFICE AT 866-636-2273 ON 8/11/2015 AT 5:44PM AND FILED A COMPLAINT ABOUT THE SMELL. THEY STATED I WOULD GET A CALL FROM THE CUSTOMER SERVICE MANAGER AT THE DEALER WITHIN 2 BUSINESS DAYS. ON 8/19/2015 AT 5:31PM AND WAS TOLD I HAD TO SPEAK WITH MY CASE WORKER, WAS TRANSFERRED TO A VOICE MAIL, AND LEFT A VOICE MAIL. I STILL TO THIS DATE HAVE NOT RECEIVED A PHONE CALL. ALSO THE DEFROSTER IS NOT WORKING ON MY CAR. I HAVE TURNED IT UP TO 78 DEGREES ON FULL BLAST AND HAD TO KEEP IT ON DURING MY ENTIRE TRIP TO WORK JUST TO KEEP THE FROST FROM FORMING ON MY WINDSHIELD AND BLOCKING MY VIEW, WHICH COULD CAUSE ME TO CRASH. IT HAPPENS ON A REGULAR BASIS EITHER IN THE MORNING OR AT NIGHT. ALL MY CARS I HAVE OWNED HAVE NEVER HAD THIS ISSUE; WHERE I HAVE TO KEEP THE DEFROSTER RUNNING DURING AN ENTIRE 30 MINUTE DRIVE.Read more
NHTSA Safety Investigations — BUICK REGAL
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
AQ — Closed
— Model Year: 2013
Sands Chevrolet/Hybrid System Fire/Stall
NHTSA opened AQ14-001 to determine whether Sands Chevrolet of Surprise, Arizona complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer n
... otify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell and deliver a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ?? 30112(a), 30120(i)).NHTSA issued an information request (IR) letter to Sands Chevrolet on May 5, 2014.Sands Chevrolet responded to this request on May 22, 2014.To ensure NHTSA?s information request encompassed all possible reference codes for General Motors recall 13V-173, NHTSA issued another IR letter to Sands Chevrolet on June 8, 2015.Again, a response letter was received on June 9, 2015.NHTSA?s investigation indicated that Sands Chevrolet did sell and deliver recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Sands Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated March 24, 2016, Sands Chevrolet represented that it improved its processes to verify that it checks every vehicle for recalls prior to delivery to the purchaser and that it has not sold and delivered any unremedied new motor vehicles since June 9, 2015.Sands Chevrolet also represented that it now also checks for open recalls on every customer vehicle brought in for service, and that it checks for open recalls on every used trade-in vehicle, regardless of make or model, and takes steps to have all used trade-in vehicles repaired prior to retail sale. Sands Chevrolet admitted to violating the law and must pay civil penalties in the amount of $40,000.This Audit Query is closed.Read more
EA — Closed
— Model Year: 1989
ENGINE CRADLE SEPARATION
THE ENGINE CRADLE FRONT BOLTS AND/OR RETAINERS MAY FAIL, ALLOWING THE FRONT OF THE ENGINE CRADLE TO FALL, POSSIBLY SEPARATING THE STEERING INTERMEDIATE SHAFT FROM THE STEERING GEAR, WITH COMPLETE LOSS OF STEERING CONTROL
EA — Closed
— Model Year: 1995
INADVERTENT AIR BAG DEPLOYMENT
There is no summary currently available
RQ — Open
— Model Year: 1989
ENGINE CRADLE SEPARATION
ON APRIL 1, 1997, GENERAL MOTORS CORPORATION FILED A DEFECT INFORMATION REPORT TO RECALL THE SUBJECT VEHICLES, REGISTERED IN 14 HIGH CORROSION STATES, TO REPLACE THE REAR ENGINE CRADLE BOLTS AND RETAINERS.THE REAR ENGINE CRADLE BOLTS WOULD EITHER FRACTURER OR PULL THROUGH THE RETIANERS DUE TO CORROS
... ION.AS OF SEPTEMBER 1998, THE SIXTH QUARTER, 59.3% OF THE SUBJECT VEHICLES HAD BEEN REPAIRED.IN ADDITION TO THE COMPLAINTS OF FRONT ENGINE CRADLE BOLT FAILURES IN THE ABOVE FAILURE REPORT SUMMARY, ODI HAS RECEIVED SIX REPORTS OF POSSIBLE FRONT ENGINE CRADLE BOLT FAILURES, INCLUDING TWO CRASHES.AN RQ IS WARRANTED TO DETERMINE THE EXTENT OF FAILURES OF THE FRONT ENGINE CRADLE BOLTS AND RETAINERS ON THE SUBJECT VEHICLES.Read more
EA — Closed
— Model Year: 1993
FUEL LEAKS
There is no summary currently available
PE — Closed
— Model Year: 1991
FUEL LINE SEPARATION
There is no summary currently available
PE — Closed
— Model Year: 1988
STEERING WHEEL SEPARATION
There is no summary currently available
PE — Closed
— Model Year: 1986
CRUISE CONTROL FAILURE
There is no summary currently available
PE — Closed
— Model Year: 1986
JAMMED STEERING MECHANISM
SUMMARY: THE OIL FILL TUBE MAY BECOME LOOSE, CAUSING IT TO FALL ANDPOSSIBLY BECOME LODGED NEAR THE STEERING GEAR.THIS MAY CAUSE THESTEERING MECHANISM TO BECOME JAMMED, RESULTING IN A LOSS OF VEHICLECONTROL.===
DP — Closed
— Model Year: 1982
82 BUICK SEAT DISLODGEMENT
82 BUICK SEAT DISLODGEMENT
DP — Closed
— Model Year: 1978
V-6 STALLING DUE TO FUEL FILTER
V-6 STALLING DUE TO FUEL FILTER