AIR BAGS:FRONTAL
Defect Description
ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.
Consequence
THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.
Remedy
DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED O
... N THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.Read more1,500,521 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
Defect Description
VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.
Consequence
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
Remedy
DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOT
... IFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.Read more1,163,000 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
VEHICLE DESCRIPTION: MINIVANS. FUEL CAN LEAK FROM THE FUEL TANK AT THE INTERFACE OF THE FUEL PUMP MODULE ATTACHMENT.
Consequence
IF A FUEL LEAK OCCURS IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
Remedy
DEALERS WILL REPLACE THE FUEL PUMP MODULE ATTACHING NUT WITH A NUT THAT INCLUDES TIGHTER DESIGN TOLERANCES. THE SEALING O-RING WILL ALSO BE REPLACED.
635,469 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
CHILD SEAT
Defect Description
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.
Consequence
THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.
Remedy
DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL O
... WNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.Read more157,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:INTEGRATED CHILD SEAT
Defect Description
VEHICLE DESCRIPTION: MULTIPURPOSE PASSENGER VEHICLES EQUIPPED WITH INTEGRAL CHILD SEATS. THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. ON THE INTEGRAL CHILD SEAT, THE SHOULDER BELTS RESTRAINING THE CHILD
... RETRACT AND LOCK IN PLACE AFTER THE BELT BUCKLE IS CONNECTED TO THE LATCH PLATE. THE LATCH PLATE MOVEMENT LOCKS THE BELTS TO MAKE SURE THE CHILD IS RESTRAINED IN THE CASE OF A VEHICLE CRASH.Read moreConsequence
THE LATCH PLATE LOCATED IN THE SEAT CUSHION AREA MUST BE FREE TO MOVE BACK AGAINST ITS STOP AFTER THE BUCKLE IS REMOVED TO ALLOW THE SHOULDER BELTS TO BE PULLED OUT. ALWAYS BE SURE THE AREA AROUND THE LATCH PLATE IS FREE OF FOOD OR OTHER ITEMS THAT MIGHT PREVENT THE LATCH PLATE FROM MOVING BACK.
Remedy
OWNERS ARE BEING PROVIDED WITH A VIDEO TAPE AND 2 HARNESS CLIPS. THE VIDEO TAPE INSTRUCTS OWNERS ON THE PROPER USE AND MAINTENANCE OF THE CHILD SEATS.
150,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:INTEGRATED CHILD SEAT
Defect Description
THE BOLTS WHICH SECURE THE INTEGRATED CHILD SEAT MODULES TO THE SEAT FRAME CAN BREAK.
Consequence
IN THE EVENT OF A VEHICLE ACCIDENT, THE CHILD SEAT MAY NOT PROVIDE ADEQUATE PROTECTION TO THE OCCUPANT.
Remedy
DEALERS WILL REPLACE THE INTEGRATED CHILD SEAT MODULE BOLTS.
200 vehicles affected
Manufacturer: CHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Defect Description
A STATIC ELECTRIC CHARGE CAN BUILD UP ON THE UNGROUNDED METAL SECTION OF THE FUEL FILLER TUBE.
Consequence
THIS CONDITION COULD CAUSE A SPARK TO OCCUR WHEN FUELING THE VEHICLE AND POSSIBLY IGNITE THE FUEL VAPORS.
Remedy
DEALERS WILL INSTALL A GROUND STRAP FOR THE FUEL FILLER TUBE.
265,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Defect Description
IN CERTAIN VEHICLES, THE ENGINE CYLINDER HEAD OIL GALLEY PLUG DOES NOT SEAL PROPERLY AND ENGINE CYLINDER HEAD OIL IS NOT ADEQUATELY RETAINED.
Consequence
INADEQUATE SEALING AND RETENTION OF THE PLUG CAN RESULT IN OIL LEAKAGE WHICH COULD CAUSE A FIRE IN THE ENGINE COMPARTMENT.
Remedy
DEALERS WILL INSTALL AN EXPANSION PLUG AND RETAINING BRACKET OVER THE CYLINDER HEAD OIL GALLEY PLUG.
40,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
THE FUEL TANK ROLLOVER VALVE CAN ALLOW FUEL TO PASS INTO THE VAPOR CANISTER RESULTING IN THE POTENTIAL FOR FUEL LEAKAGE.
Consequence
FUEL LEAKAGE INCREASES THE POTENTIAL FOR A VEHICLE FIRE.
Remedy
DEALERS WILL REPLACE THE FUEL TANK FILLER TUBE WITH A FILLER TUBE THAT HAS AN ADDITIONAL ROLLOVER VALVE. THE ASSOCIATED ROLLOVER VALVE VAPOR HOSES WILL BE REROUTED.
80,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEATS
Defect Description
THE BOLTS WHICH SECURE THE REAR BENCH SEATS TO THE SEAT RISERS MAY BE EMBRITTLED AND FRACTURE.
Consequence
IN CASE OF AN ACCIDENT, THE BOLT MAY FAIL AND CAN CAUSE THE SEAT TO BREAK AWAY FROM THE SEAT RISERS, WHICH INCREASES THE POTENTIALOF INJURY TO ITS OCCUPANTS.
Remedy
DEALERS WILL REPLACE THE REAR BENCH SEAT TO RISER BOLTS.
20,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:INTEGRATED CHILD SEAT
Remedy
CHRYSLER DEALERS WILL REPLACE BOTH CHILD SEAT ASSEMBLIES WITH REVISED SEATS CONTAINING RETRACTOR IMPROVEMENTS. THE REVISED SEATS WILL ALSO INCREASE CHILD COMFORT BY INCORPORATING PROTECTIVE SEAT BELT WRAPS TO PREVENT BELT CHAFE.
5,224 vehicles affected
Manufacturer: CHRYSLER CORPORATION
Complaint Statistics
922 total complaints
13 crashes 39 fires 11 injuries 2 deaths
Top Reported Components
| Component | Complaints |
|---|
| POWER TRAIN:AUTOMATIC TRANSMISSION | 80 |
| AIR BAGS | 76 |
| FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY | 60 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 55 |
| ELECTRICAL SYSTEM:HORN | 43 |
| STRUCTURE:BODY:DOOR | 32 |
| VEHICLE SPEED CONTROL | 32 |
| VISIBILITY:WINDSHIELD WIPER/WASHER | 30 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 27 |
| ELECTRICAL SYSTEM | 19 |
Incident date: Dec 17, 2016
AFFECTED COMPONENT: BODY CONTROL MODULE THE BCM CONTROLS THE FOLLOWING: WIPERS, FUEL PUMP, VEHICLE POWER AND MUCH MORE. DURING A RAINY DAY IN OREGON CIRY OREGON, THE BCM FAILED. THE CAR WAS MOVING INTO A PARKING LOT AT LESS THAN 20 MPH. IN THE PARKING LOT WAS A POLICE VEHICLE. WHEN THE BCM
... FAILED, THE VEHICLE LOST FUEL PRESSURE AND THEREFORE ENGINE POWER THEN POWER BRAKING, POWER STEERING AND THE WIPER CONTROL WENT ERRADIC. I MANAGED TO GET THE VEHICLE STOPPED, NARROWLY MISSING THE POLICE VEHICLE. I HAD NO POWER BRAKES, NO POWER STEERING, AND THE WIPERS STOPPED. THE BCM WAS TO BLAME. HAD THIS OCCURRED AT HIGHWAY SPEEDS, I DON'T LIKE TO THINK WHAT MAY HAVE HAPPENED!!!Read more
Incident date: Dec 17, 2016
AFFECTED COMPONENT: BODY CONTROL MODULE THE BCM CONTROLS THE FOLLOWING: WIPERS, FUEL PUMP, VEHICLE POWER AND MUCH MORE. DURING A RAINY DAY IN OREGON CIRY OREGON, THE BCM FAILED. THE CAR WAS MOVING INTO A PARKING LOT AT LESS THAN 20 MPH. IN THE PARKING LOT WAS A POLICE VEHICLE. WHEN THE BCM
... FAILED, THE VEHICLE LOST FUEL PRESSURE AND THEREFORE ENGINE POWER THEN POWER BRAKING, POWER STEERING AND THE WIPER CONTROL WENT ERRADIC. I MANAGED TO GET THE VEHICLE STOPPED, NARROWLY MISSING THE POLICE VEHICLE. I HAD NO POWER BRAKES, NO POWER STEERING, AND THE WIPERS STOPPED. THE BCM WAS TO BLAME. HAD THIS OCCURRED AT HIGHWAY SPEEDS, I DON'T LIKE TO THINK WHAT MAY HAVE HAPPENED!!!Read more
Incident date: Dec 17, 2016
AFFECTED COMPONENT: BODY CONTROL MODULE THE BCM CONTROLS THE FOLLOWING: WIPERS, FUEL PUMP, VEHICLE POWER AND MUCH MORE. DURING A RAINY DAY IN OREGON CIRY OREGON, THE BCM FAILED. THE CAR WAS MOVING INTO A PARKING LOT AT LESS THAN 20 MPH. IN THE PARKING LOT WAS A POLICE VEHICLE. WHEN THE BCM
... FAILED, THE VEHICLE LOST FUEL PRESSURE AND THEREFORE ENGINE POWER THEN POWER BRAKING, POWER STEERING AND THE WIPER CONTROL WENT ERRADIC. I MANAGED TO GET THE VEHICLE STOPPED, NARROWLY MISSING THE POLICE VEHICLE. I HAD NO POWER BRAKES, NO POWER STEERING, AND THE WIPERS STOPPED. THE BCM WAS TO BLAME. HAD THIS OCCURRED AT HIGHWAY SPEEDS, I DON'T LIKE TO THINK WHAT MAY HAVE HAPPENED!!!Read more
Incident date: Oct 15, 2014
WHILE DRIVING AT ANY SPEED (AROUND 65 MILES) MY VEHICLE SUDDENLY SHUTDOWN WITHOUT WARNING DUE TO FUEL PUMP. I HAVEN'T FIXED YET. AND IT HAS A ELECTRICAL PROBLEMS TOO. *TR
Incident date: May 8, 2014
ENGINE WOULD START AND RUN A FEW SECONDS AND THEN GO DEAD. ENGINE WOULD RESTART AND RUN VERY ROUGH FOR A FEW SECONDS AND CONTINUE TO GO DEAD. EVENTUALLY ENGINE WOULD NOT START. CHECKED POWER AT COIL AND THERE WOULD BE POWER FOR A SECOND WHEN SWITCH WAS TURNED ON AND THEN AUTO SHUTDOWN RELAY CLICKS A
... ND POWER IS LOST TO COIL. REPLACED CRANK SENSOR AND PUT A COMPUTER FROM SAME MODEL VAN IN AND STILL WILL NOT START. NO CODES ON SCAN TOOL. THERE IS FUEL PRESSURE ON THE FUEL RAIL. *TRRead more
Incident date: Nov 22, 2010
TL*THE CONTACT OWNED A 1996 PLYMOUTH GRAND VOYAGER. WHILE DRIVING IN REVERSE APPROXIMATELY 1 MPH HE SMELLED AN ODOR OF GASOLINE AND THE VEHICLE ENGULFED INTO FLAMES. THE FIRE BEGAN UNDERNEATH THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED
... TO AN INSURANCE LOT. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 160,000. UPDATED 01/14/11*LJRead more
Fire
Incident date: Mar 12, 2007
RUSTED STRUT TOWERS ON 1996 PLYMOUTH GRAND VOYAGER FRONT STRUT POPPED THROUGH ALMOST CRASHED OTHER COMPLAINT NUMBER FOUND ON INTERNET PROBABLY A LOT MORE 10090457. *TR
Incident date: Mar 12, 2007
RUSTED STRUT TOWERS ON 1996 PLYMOUTH GRAND VOYAGER FRONT STRUT POPPED THROUGH ALMOST CRASHED OTHER COMPLAINT NUMBER FOUND ON INTERNET PROBABLY A LOT MORE 10090457. *TR
Incident date: Sep 1, 2006
TL*THE CONTACT OWNS A 1996 PLYMOUTH GRAND VOYAGER. THE CONTACT STATED THAT HE HAS EXPERIENCED COMPUTERIZED ANTILOCK BRAKE FAILURE SEVERAL TIMES. HE REPLACED THE COMPUTERIZED ANTILOCK BRAKES THREE TIMES. RECENTLY, IN DECEMBER OF 2007, THE CONTACT EXPERIENCED THE FAILURE WHILE DRIVING 55 MPH ON THE
... HIGHWAY. THERE WAS NO BRAKING POWER, BUT HE WAS ABLE TO COAST THE VEHICLE OFF THE ROAD. THE VEHICLE HAS NOT BEEN REPAIRED. THE DEALER ESTIMATED THAT THE REPAIR WOULD COST $4,000. THE CURRENT AND FAILURE MILEAGES WERE 78,000.Read more
Incident date: Jul 9, 2009
1996 PLYMOUTH GRAND VOYAGER HAD AN ENGINE FIRE DUE TO A LEAKING FUEL RAIL - INVESTIGATION REVEALED THE RAIL WAS UNDER AN OPEN RECALL THAT WAS NEVER FIXED AND I NEVER RECEIVED NOTICE OF IT. *TR
Fire
Incident date: Feb 1, 2007
1. PURCHASED USED 1996 PLYMOUTH GRAND VOYAGER IN 2006. 2. OVER 3 MONTH PERIOD IN 2006-7, DRIVERS SIDE SEAT BACK WELDS BEGAN TO BREAK AS SEAT BACK WAS ADJUSTED FOR NORMAL DRIVING. DRIVERS WEIGHT WAS UNDER 200 LB. SEAT NOT RECLINED OR EXCESSIVE WEIGHT PLACED ON BACK. ALL WELDS FINALLY BROKE. 3. USED
... NYLON STRAP TO HOLD UP SEAT BACK UNTIL FRAME COULD BE REWELDED. OBSERVATION - RIGHT FRONT SEAT HAD BEEN REPAIRED IN SIMILAR FASHION BEFORE VEHICLE WAS PURCHASED. THIS WAS NOT REVEALED AT TIME OF SALE. POTENTIAL INJURY/DEATH IF IN ACCIDENT OR IF SEAT HAD FAILED IN CRITICAL DRIVING SITUATION. *TRRead more
Incident date: Sep 7, 2008
MY WIFE WAS DRIVING MY 1996 PLYMOUTH GRAND VOYAGER AND THE LEFT CV SHAFT SUPPORT BEARING BROKE OFF THE DIFFERENTIAL. *TR
Incident date: Mar 30, 2008
MY TRANSMISSION ,MY STARTER, AIR CON.,BRAKES, DRIVER SIDE WINDOW,BELT, & PULLEY ALL HAVE HAD TO HAVE WORK DONE ON IT BUT NOW I CANT DRIVE MY VAN BECAUSE OF THE TRANSMISSION & I'VE ONLY HAD MY VAN SINCE 03/21/2008. *TR
Incident date: Mar 30, 2008
MY TRANSMISSION ,MY STARTER, AIR CON.,BRAKES, DRIVER SIDE WINDOW,BELT, & PULLEY ALL HAVE HAD TO HAVE WORK DONE ON IT BUT NOW I CANT DRIVE MY VAN BECAUSE OF THE TRANSMISSION & I'VE ONLY HAD MY VAN SINCE 03/21/2008. *TR
Incident date: Jul 15, 2008
MY HUSBAND WAS DRIVING OUR VAN, AND HE GOT INTO A FENDER BENDER AND WAS ONLY GOING 4 TO 5 MPH, AND HE LIGHTLY HIT A POLE DUE TO SUN GLARE, AND IT DID NOT MAKE A IMPACT AT ALL , AND BOTH AIR BAGS POPPED OUT, AND I WAS INJURY BADLY. THE DASHBOARD THAT WAS COVERING THE AIRBAG FLEW OFF, AND CUT MY HEAD
... OPEN, AND THE BAG FRACTURED MY NOSE, AND MY WHOLE TOP PART OF MY BODY IS SORE AND BRUISED. THE AIR BAGS WENT OFF 30 SECONDS AFTER THE ACCIDENT, AND WAS VERY LATE. I COULD HAVE BEEN KILLED. MY HUSBAND IS BRUISED AND VERY SORE FROM THE BAG HITTING HIM ON THE CHEST. *TRRead more
2 injured
Incident date: Dec 4, 2007
FAILURE OF FRONT STRUT TOWERS ON A 1996 PLYMOUTH GRAND VOYAGER FOUND UPON VEHICLE INSPECTION (SAFETY ISSUE). NO INCIDENT OCCURRED AND THE CORRECTIVE ACTION TO BE TAKEN IS THE REPLACEMENT OF BOTH FRONT STRUT TOWERS. OLD PART WOULD BE AVAILABLE IF YOU REQUEST ME TO KEEP THEM. PLEASE ADVISE. *TR
Incident date: Sep 26, 2007
SMELL OF GAS AFTER DRIVING FOR ABOUT 20 MIN. LEAD TO A POP SOUND FROM UNDER VEHICLE. SMOKE FILLED THE INSIDE OF THE VAN AND AFTER I BROUGHT IT TO A STOP ON A MEDIAN THE VEHICLE WAS ENGULFED IN FLAMES BEFORE I MANAGED TO EXIT. AFTER EXITING THE VEHICLE AND HAVING THE FIRE PUT OUT SOON ON WITH USE OF
... A FIRE EXTINGUISHER I NOTICED THE EVAP CANISTER HAD DROPPED ALL OF ITS CHARCOAL. POSSIBLE THAT GAS WAS BEING DIRECTED INTO THIS CANISTER AND WHEN IT POPPED THE FUMES AND GAS IGNITED FROM THE EXHAUST SYSTEM. *JBRead more
Fire
Incident date: Apr 26, 2007
WHILE DRIVING,VEHICLE WOULD STALL FOR NO APPARENT REASON, AT VARIOUS SPEEDS, THE GAUGES DROPPED TO ZERO, LOOKED LIKE VEHICLE WAS TURNED OFF. TAKEN VEHICLE TO MECHANIC & HE COULD NOT LOCATE THE PROBLEM.*AK
Incident date: Sep 8, 2006
I TOOK MY 1996 PLYMOUTH GRAND VOYAGER TO MY MECHANIC TO HELP ME LOCATE A CREAKING NOISE IN THE FRONT OF THE VAN. WE FINALLY FIGURED OUT THAT IT WAS THE SWAY BAR. BUT WHAT WE ALSO DISCOVERED WAS THE TOWER MOUNT (THAT CONNECTS THE STRUT TO THE BODY FRAME) WAS SEVERELY RUSTED. THE REST OF THE BODY H
... AS VERY LITTLE RUST. MY MECHANIC CONTACTED SEVERAL DEALERSHIPS TO FIND OUT ABOUT A REPAIR KIT FOR THIS PROBLEM, LEARNED THAT THESE DEALERSHIPS ARE HAVING THE SAME PROBLEM WITH THEIR COURTESY VANS. BECAUSE THE TOWER MOUNT IS SUCH AN INTEGRAL PART OF THE WORKING OF THE VEHICLE, I FEEL THAT THIS IS A SAFETY ISSUE. THERE SHOULD BE NO WAY THAT WATER CAN GET UP AND STAY IN THE TOWER MOUNT AND CAUSE THE MOUNT TO RUST OUT. *JBRead more
Incident date: Mar 20, 2006
DT*: THE CONTACT STATED WHILE HAVING A STATE INSPECTION PERFORMED ON THE VEHICLE, THE REPAIR SHOP TECHNICIAN DETERMINED THE VEHICLE DID NOT HAVE A CHECK ENGINE LIGHT. THE MANUFACTURER WAS ALERTED.
Incident date: Jun 10, 2005
INCIDENT 1. DRIVING DOWN THE HIGHWAY AT 65 MPH AND THE ENGINE QUITS. PULL OVER, AFTER 20 MIN THE VAN STARTS AND DRIVES FINE FOR ABOUT A MONTH. INCIDENT 2. DRIVING DOWN THE HIGHWAY AT 55 MPH AND THE ENGINE QUITS. PULL OVER, WAIT 20 MIN. THE VAN STARTS AND DRIVES FINE FOR ABOUT A MONTH. INCIDENT
... 3. DRIVING DOWN THE HIGHWAY GOING 65 MPH AND THE ENGINE QUITS. PULL OVER AND WAIT 20 MIN. THE VAN STARTS AND DRIVES FINE FOR 7 MONTHS. ALL THESE INCIDENTS HAPPENED IN THE HOT SUMMER MONTHS. *NMRead more
Incident date: Dec 26, 2005
1996 PLYMOUTH GRAND VOYAGER SE RUSTED STRUT TOWER. WENT TO CHECK MY OIL LEVEL AND COULD NOT BELIEVE HOW BAD THE STRUT TOWERS WHERE RUSTED I COULD PUSH DOWN ON FRONT FENDERS AND WATCH THE STRUTS PUSH THE SURROUNDING METAL UP SO I TYPED IN GOOGLE SEARCH ENGINE 1996 PLYMOUTH GRAND VOYAGER SE RUSTED ST
... RUT TOWER AND TO MY SURPRISE A LOT OF OTHER PEOPLE HAVE THIS FLAW IN THERE VANS TO I CANT BELIEVE I WAS DRIVING MY KIDS IN THIS VAN WITH THIS PROBLEM I THINK THE BAND AID THAT CHRYSLER IS OFFERING IS PATHETIC THIS PROBLEM SHOULD BE FIXED RIGHT AND NOT AT CONSUMERS COST PLEASE PUSH CHRYSLER TO TAKE CARE OF THERE FAULT ON THIS ISSUE. *NMRead more
Incident date: Nov 29, 2005
STRUT TOWERS ARE RUSTING AND POSE A SAFETY RISK OF CRASH AND/OR ROLLOVER WHEN STRUTS EVENTUALLY BREAK LOOSE FROM THE STRUT TOWERS. *JB
Incident date: Jun 2, 2005
DT: WHEN STARTING VEHICLE THE RADIO DID NOT COME ON , BUT THE AIR BAG LIGHT CAME ON AND STAYED ON. HOWEVER, AND THE DASH BOARD LIGHTS DID NOT COME ON. HAD TO RESTART THE VEHICLE IN ORDER TO GET THE RADIO TO WORK, THE AIR BAG LIGHT TO GO OFF, AND THE DASHBOARD LIGHTS TO REGISTER. THIS HAPPENED
... ON JUNE 2, 2005. *AKRead more
Incident date: Jun 2, 2005
DT: WHEN STARTING VEHICLE THE RADIO DID NOT COME ON , BUT THE AIR BAG LIGHT CAME ON AND STAYED ON. HOWEVER, AND THE DASH BOARD LIGHTS DID NOT COME ON. HAD TO RESTART THE VEHICLE IN ORDER TO GET THE RADIO TO WORK, THE AIR BAG LIGHT TO GO OFF, AND THE DASHBOARD LIGHTS TO REGISTER. THIS HAPPENED
... ON JUNE 2, 2005. *AKRead more
Incident date: Jun 2, 2005
DT: WHEN STARTING VEHICLE THE RADIO DID NOT COME ON , BUT THE AIR BAG LIGHT CAME ON AND STAYED ON. HOWEVER, AND THE DASH BOARD LIGHTS DID NOT COME ON. HAD TO RESTART THE VEHICLE IN ORDER TO GET THE RADIO TO WORK, THE AIR BAG LIGHT TO GO OFF, AND THE DASHBOARD LIGHTS TO REGISTER. THIS HAPPENED
... ON JUNE 2, 2005. *AKRead more
Incident date: Mar 29, 2005
LIKE SED BEFOR ON A FEW OTHER COMPLANTS I HAVE A 96 PLYMOUNTH GRAND VOYAGER SE AND MY STRUT TOWERS ARE RUSTING OUT AT A FAST PASE AND IS VERY UN SAFE TO BE DRIVING THESE VANS WITH THIS PROBLEM... STRUT TOWER FAILUR CAN LEAD TO CRASH AND DEATH IF AT HIGHWAY SPEED BUY CAUSING DEFENT ROLEOVER THIS PROB
... LEM SHULD BE FIXED IMEADETLY BY DCXRead more
Incident date: Nov 1, 2004
THE AIR BAG LIGHT STAYED ON. AS A RESULT, THE HORN DID NOT WORK. A RECALL FOR THE CLOCK SPRING WAS ISSUED, HOWEVER, THIS VEHICLE'S YEAR WAS NOT INCLUDED. CONSUMER STATED VEHICLE WAS UNABLE TO PASS INSPECTION. *AK *NM
Incident date: May 1, 2001
CONSUMER STATED WINDSHIELD WIPERS WORKED INTERMITTENTLY. CONSUMER HAD SOME CALLS WITH BEING IN AN ACCIDENT BECAUSE THE WINDSHIELD WIPERS FAILED DURING RAINSTROMS. *AK
Crash
Incident date: Oct 1, 2004
DURING SOME REGULAR MAINTENANCE MY REPAIR SHOP NOTICED THAT THE STRUT TOWERS IN MY 1996 PLYMOUTH GRAND VOYAGER WERE BADLY DETERIORATED AND THE THE STRUTS WERE IN DANGER OF PUSHING THROUGH THE TOP OF THE TOWER AND CONSEQUENTLY THE HOOD. THIS SITUATION WOULD HAVE RENDERED THE VEHICLE UNCONTROLLABLE AN
... D PRESENTED A DANGEROUS SITUATION IF I, OR MY CHILDREN, WAS ON THE HIGHWAY. IF NOT HIDDEN UNDER THE HOOD I WOULD HAVE NOTICED IT SOME TIME AGO, LONG BEFORE THE WARRANTY EXPIRED. ALSO THIS KIND OF STRUCTURAL FAILURE SHOULD NOT OCCUR IN A VEHICLE THIS YOUNG AND IS INDICATIVE OF A DESIGN FAULT. CHRYSLER HAS ISSUED A TSB NUMBER 23-044-02 ACKNOWLEDGING THIS PROBLEM AND HAS A REPAIR KIT FOR IT. CLEARLY THEY ARE AWARE OF THE PROBLEM AND UNINTERESTED IN HELPING PEOPLE WITH A DESIGN FLAW THAT TAKES MANY YEARS TO DEVELOP. THEY WILL NOT HELP CUSTOMERS WHO HAVE BOUGHT A DEFECTIVE PRODUCT UNLESS YOUR AGENCY FORCES THEM TO ADDRESS THIS ISSUE AND I URGE YOU TO DO SO.*AKRead more
Incident date: Oct 15, 2004
SEVERLY RUSTED STRUT TOWER ON MY 1996 PLYMOTH GRAND VOYAGER. AFTER INVESTIGATING THE PROBLEM, I HAVE FOUND THAT NUMEROUS COMPLAINTS HAVE BEEN FILED. THERE WAS A RECALL ON THE 1998 AND 2000 GRAND VOYAGERS WITH THE SAME EXACT PROBLEM. ESTIMATED REPAIR $4500.00. *AK
Incident date: Sep 28, 2004
THE CONSUMER STATED THAT THE WINDSHIELD WIPERS WORKED INTERMITTENTLY, AND SOMETIMES WOULD NOT SHUT OFF. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THE PROBLEM WAS DUE TO THE POWER DISTRIBUTION CENTER OF THE VEHICLE WHICH WAS MALFUNCTIONING. TO REPAIR VEHICLE WOULD COST APPROXI
... MATELY $700.00. *AK THE WIPER PROBLEM WOULD OCCUR AT STARTUP, WHILE TURNING AND OR WHILE IN MOTION. THE TRANSMISSION WOULD BECOME A PROBLEM AS WELL. *SCRead more
Incident date: Sep 28, 2004
THE CONSUMER STATED THAT THE WINDSHIELD WIPERS WORKED INTERMITTENTLY, AND SOMETIMES WOULD NOT SHUT OFF. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT THE PROBLEM WAS DUE TO THE POWER DISTRIBUTION CENTER OF THE VEHICLE WHICH WAS MALFUNCTIONING. TO REPAIR VEHICLE WOULD COST APPROXI
... MATELY $700.00. *AK THE WIPER PROBLEM WOULD OCCUR AT STARTUP, WHILE TURNING AND OR WHILE IN MOTION. THE TRANSMISSION WOULD BECOME A PROBLEM AS WELL. *SCRead more
Incident date: Apr 12, 2004
AFTER HAVING THE WATER PUMP REPLACED FOR THE THIRD TIME, WHILE DRIVING HOME THE PULLEY FLEW OFF OF THE WATER PUMP, WENT INTO THE AIR, RENDERING THE VEHICLE INOPERABLE. *JB THE CONSUMER WAS TOLD THAT THE WATER PUMP PULLEY WAS PRESSED ON TO THE SHAFT. AS A RESULT OF THE PULLEY FALLING OFF THERE WAS
... A LOSS OF POWER STEERING. *TCRead more
Incident date: Aug 25, 2004
VEHICLE CAUGHT ON FIRE WHILE PARKED IN A PARKING LOT. UPON EXITING THE VEHICLE CONSUMER NOTICED SMOKE, THEN FLAMES COMING FROM THE ENGINE COMPARTMENT. FIRE DEPARTMENT WAS CALLED, AND THEY EXTINGUISHED THE FIRE. THE FIRE INSPECTOR INDICATED THAT THE FIRE MAY HAVE BEEN CAUSED BY AN OIL LEAK, BUT THEY
... WERE NOT SURE. VEHICLE WAS TOTALED.*AKRead more
Fire
Incident date: Aug 26, 2004
THE CLOCK SPRING FAILED, THREE YEARS AGO AND WAS REPAIRED AT CONSUMER'S EXPENSE. MANUFACTURER'S RECALL DID NOT INCLUDE THIS VEHICLE.DUE TO VIN. A MONTH LATER, CONSUMER RECEIVED RECALL LETTER ,AND WAS TOLD TO SEND A LETTER FOR REIMBURSEMENT, EVEN THOUGH THE RECEIPT WAS LOST. DEALER LOST THE R
... ECORDS, AND THE MANUFACTURER PURGED THE RECORDS AND CONSUMER COULD NOT BE REIMBURSED.*AKRead more
Incident date: Aug 23, 2004
CRUISE CONTROL LOCKED AND VEHICLE ACCELERATED TO THE SPEED OF 90 MPH. THE ONLY WAY TO STOP THE VEHICLE WAS TO TURN THE IGNITION OFF. ALSO, THE SERPENTINE BELT FELL OFF IN THE MIDDLE OF THE ROAD.*AK
Incident date: Aug 23, 2004
CRUISE CONTROL LOCKED AND VEHICLE ACCELERATED TO THE SPEED OF 90 MPH. THE ONLY WAY TO STOP THE VEHICLE WAS TO TURN THE IGNITION OFF. ALSO, THE SERPENTINE BELT FELL OFF IN THE MIDDLE OF THE ROAD.*AK
Incident date: Jul 21, 2004
WHILE DRIVING THE VEHICLE AT 45 MPH, TRANSMISSION FAILED WITHOUT ANY WARNING AT 70,000. VEHICLE WAS TAKEN TO THE INDEPENDENT SHOP WHO DETERMINED THE TRANSMISSION LEAKED FLUID. THE MECHANIC DETERMINED THAT THE TRANSMISSION HAD TO BE REPLACED AT THE OWNER EXPENSE OF $2.800. *LA THE VEHICLE HAS
... NOT BEEN REPAIR DUE TO THE COST OF REPLACING THE TRANSMISSION. THE CONSUMER REQUEST FINANCIAL ASSISTANCE TO HAVE THE VEHICLE REPAIRED. *NMRead more
Incident date: Jun 28, 2004
MY 1996 PLYMOUTH GRAND VOYAGER MINI-VAN 3.3 LITER V6 2 WHEEL DRIVE BROKE DOWN. APPARENTLY IN THE TRANSPORT, LOADING, OR UNLOADING OF THE VEHICLE ON MY TRAILER, ONE OF THE MUFFLER MOUNTS BECAME DISCONNECTED AND THE OTHER MUFFLER MOUNT THE BOLT INTO THE FRAME WAS PULLED OUT. THIS CAUSED THE MUFFLER
... AND EXHAUSE TO SHIFT. I DID NOT NOTICE THIS PRIOR TO OPERATION OF THE VEHICLE AFTER PERFORMING THE INITIAL REPAIRS THAT CAUSED THE BREAKDOWN (WATER PUMP / SERPENTINE BELT FAILURES). THE SHIFT OF THE MUFFLER CAUSED MY FUEL LINE AND GAS TANK TO MELT AND DEVOLOPED LEAKS. THE LEVEL IN THE GAS TANK WAS LOW ENOUGH THAT NO GAS WAS LEAKING; HOWEVER, THE FUEL LINE WAS SPRAYING GASOLINE ON THE UNDERSIDE OF THE VEHICLE AND ON THE HOT MUFFLER. I CONSIDER MYSELF FORTUNATE THAT I DID NOT HAVE A FIRE IN THE EVENT. I HAVE YET TO REPAIR EITHER OF THESE LEAKS, AND I INTENT TO TAKE PHOTOS PRIOR TO REPAIRS. I DID HAVE TO MOVE THE MUFFLER TO FIND THE LEAKS, AND THAT IS THE ONLY WORK I HAVE DONE AT THIS TIME AND I WILL NOT BE DRIVING THE VEHICLE UNTIL THE LEAKS ARE REPAIRED. THIS COULD BE APPLICABLE TO OTHER GRAND VOYAGERS THAT PASS OVER A LARGE OBJECTS THAT COULD STRIKE THE MUFFLER (I.E ROCKS, CURBS, ETC.) *AKRead more
Incident date: Jun 28, 2004
MY 1996 PLYMOUTH GRAND VOYAGER MINI-VAN 3.3 LITER V6 2 WHEEL DRIVE BROKE DOWN. APPARENTLY IN THE TRANSPORT, LOADING, OR UNLOADING OF THE VEHICLE ON MY TRAILER, ONE OF THE MUFFLER MOUNTS BECAME DISCONNECTED AND THE OTHER MUFFLER MOUNT THE BOLT INTO THE FRAME WAS PULLED OUT. THIS CAUSED THE MUFFLER
... AND EXHAUSE TO SHIFT. I DID NOT NOTICE THIS PRIOR TO OPERATION OF THE VEHICLE AFTER PERFORMING THE INITIAL REPAIRS THAT CAUSED THE BREAKDOWN (WATER PUMP / SERPENTINE BELT FAILURES). THE SHIFT OF THE MUFFLER CAUSED MY FUEL LINE AND GAS TANK TO MELT AND DEVOLOPED LEAKS. THE LEVEL IN THE GAS TANK WAS LOW ENOUGH THAT NO GAS WAS LEAKING; HOWEVER, THE FUEL LINE WAS SPRAYING GASOLINE ON THE UNDERSIDE OF THE VEHICLE AND ON THE HOT MUFFLER. I CONSIDER MYSELF FORTUNATE THAT I DID NOT HAVE A FIRE IN THE EVENT. I HAVE YET TO REPAIR EITHER OF THESE LEAKS, AND I INTENT TO TAKE PHOTOS PRIOR TO REPAIRS. I DID HAVE TO MOVE THE MUFFLER TO FIND THE LEAKS, AND THAT IS THE ONLY WORK I HAVE DONE AT THIS TIME AND I WILL NOT BE DRIVING THE VEHICLE UNTIL THE LEAKS ARE REPAIRED. THIS COULD BE APPLICABLE TO OTHER GRAND VOYAGERS THAT PASS OVER A LARGE OBJECTS THAT COULD STRIKE THE MUFFLER (I.E ROCKS, CURBS, ETC.) *AKRead more
Incident date: May 9, 2004
I HAVE BEEN A PLYMOUTH MINIVAN OWNER SINCE 1989, AND OUR LATEST ONE (1996 HAS GIVEN US ALOT OF ENJOYMENT, BUT NOT WITHOUT A 1AND 1/2 INCH THICK REPAIR FILE THAT STARTED THE VERY FIRST MONTH WE BOUGHT IT. RECENTLY I JUST EXPERIENCED MY 5TH FAILURE OF A SLIDING DOOR, AUTOMATIC LOCK MECHANISM AND WOUL
... D LIKE TO KNOW WHY A RECALL OR DSB HAS NOT BEEN ISSUED. TWO (2) LOCKS WERE REPLACED UNDER THE ONE YEAR OR 12K MILE WARRANTY AND THREE(3) WERE NOT. ALONG WITH ALL THE OTHER PROBLEMS I'VE EXPERIENCED WITH THIS VEHICLE, THIS HAS CURRED ME FROM EVER BUYING ANOTHER CHRYSLER PRODUCT, (EVEN THOUGH I DO LIKE THE DODGE TRUCKS. *AKRead more
Incident date: May 12, 2004
THE FAN BELT AND TENSIONER WERE REPLACED THREE TIMES IN THE LAST TWO YEARS AND NEED TO BE REPLACED AGAIN. *AK THE BELT CONTINUED TO MAKE CHIRPING NOISES THEREFORE IT WAS REPLACED AGAIN. *NM
Incident date: Feb 10, 2004
PROBLEM: TRANSMISSION WILL NOT SHIFT PROPERLY. SOLUTION: TRANSMISSION WITH TORQUE CONVERTER AND A TRANSMISSION OUTPUT SENSOR HAD TO BE REPLACED AT 76,415 MILES AT A COST OF $2041.35. NO WARRANTY CONSIDERATION WAS GIVEN ALTHOUGH THE VAN WAS ONLY 1415 MILES/6 MONTHS OVER THE 75000/7YEAR EXTENDED WARR
... ANTY. THIS TRANSMISSION SHOULD NOT HAVE HAD TO BE REPLACED AT 76415 MILES. I ALSO HAVE A 1984 FIFTH AVENUE, 1998 DODGE STRATUS AND A NEW 2003 DODGE RAM. IF THIS IS THE TYPE OF CONSIDERATION GIVEN TO A LONG STANDING CHRYSLER CUSTOMER OR ANY CUSTOMER FOR THAT MATTER, I CAN ASSURE YOU THAT I WILL NEVER PURCHASE ANOTHER CHRYSLER PRODUCT AND EVERYONE I DEAL WITH PERSONALLY AND IN BUSINESS WILL CLEARLY UNDERSTAND MY FEELINGS ABOUT CHRYSLER.Read more
Incident date: Feb 15, 2003
AUTOMATIC TRANSMISSION FAILED AT THE ABOVE MILEAGE. THE VAN WILL SHIFT FROM FIRST TO SECOND, THEN STAYS LOCKED IN SECOND GEAR. FURTHER ACCELERATION RESULTS IN HIGHER RPM WITH NO ATTACHMENT TO A GEAR.(LIKE YOU ARE IN NEUTRAL). CAR IS CURRENTLY IN THE REPAIR SHOP WAITING AN ESTIMATE AS TO REPAIR.
Incident date: Mar 23, 2004
WHILE DRIVING, I HEARD THIS NOISE COMING FROM THE ENGINE COMPARTMENT, BEFORE I COULD PULL OVER, RADIATOR STARTED STEAMING. AFTER LETTING ENGINE COOL, I NOTICED THAT THE RADIATOR CRACKED. THE TEMPERATURE GUAGE DID NOT ALERT ME TO ANYTHING. RADIATOR FANS WERE NOT WORKING.*AK
Incident date: Jan 15, 2003
TRANSMISSION PUMP, IS OUT NOW, SPECKLED PAINT ON HOOD AND TOP, SIDES, BACK, VIBRATION IN FRONT END STEERING, LOUD NOISES, CREAKS AND MAKES LOTS OF NOISES, BACK DOOR ON RIGHT SIDE WILL NOT LOCK OR UNLOCK. I NEED HELP WITH ALL OF THESE PROBLEMS. THE ITEMS REPAIRED WAS BY A FRIEND MECHANIC.
Incident date: Jan 15, 2003
TRANSMISSION PUMP, IS OUT NOW, SPECKLED PAINT ON HOOD AND TOP, SIDES, BACK, VIBRATION IN FRONT END STEERING, LOUD NOISES, CREAKS AND MAKES LOTS OF NOISES, BACK DOOR ON RIGHT SIDE WILL NOT LOCK OR UNLOCK. I NEED HELP WITH ALL OF THESE PROBLEMS. THE ITEMS REPAIRED WAS BY A FRIEND MECHANIC.
Incident date: Oct 15, 2003
ABOVE ARE OUR MAJOR PROBLEMS WE RECENTLY HAD WITH OUR VAN. THE MOST SERIOUS ONE THAT HAS TO DO WITH SAFETY IS THE BODY WORK DONE TO THE LEFT SIDE STRUT TOWER DUE TO RUST - WHICH ALSO INCLUDED THE REPAIR OF THE SUSPENSION. I REPORTED THIS TO DAIMLERCHRYSLER UNDER CONCERN#11568602 ASKING THEM FOR FINA
... NCIAL ASSISTANCE BUT THEY REFUSED. WE ALSO HAD A TRANSMISSION FAILURE AND AIR CONDION FAILURE; HOWERVER, THESE WERE FIXED WITH NO CHARGE DUE WARRANTY (BELOW 100,000 MILES), BUT THE AIR CONDITIONING FAILED AGAIN AS NOTED ABOVE. REGARDING OTHER COSTS: THESE WERE FOR THE FRONT SWAY BAR BUSHINGS AND OUTER TIE ROD ENDS. I PURHASED THIS 1996 VAN IN 11/12/1998 WITH AN ODOMETER READING OF 53,841 MILES.Read more
Incident date: Jan 15, 2003
TRANSMISSION PUMP, IS OUT NOW, SPECKLED PAINT ON HOOD AND TOP, SIDES, BACK, VIBRATION IN FRONT END STEERING, LOUD NOISES, CREAKS AND MAKES LOTS OF NOISES, BACK DOOR ON RIGHT SIDE WILL NOT LOCK OR UNLOCK. I NEED HELP WITH ALL OF THESE PROBLEMS. THE ITEMS REPAIRED WAS BY A FRIEND MECHANIC.
Showing 50 of 922 complaints.