2021 PETERBILT 389
6 recalls, 1 complaints - 63 TSBs
24V915000 Dec 9, 2024
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to... Read more
Consequence
Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may not function properly or at all, increasing the risk of a crash.
Remedy
Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed February 3, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWL and 24PBL.
24V190000 Mar 20, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communi... Read more
Consequence
A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Owner letters were mailed December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this re... Read more
21V906000 Nov 19, 2021
SERVICE BRAKES, AIR
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2019-2022 Kenworth T880, W990, Peterbilt 567, 579, 389, and 2022 Peterbilt 536, 537 wrecker and auto hauler vehicles. The work brake (winch brake) may unintentionally disengage the service brakes during winching operations, causing the vehicle to ro... Read more
Consequence
Unintended vehicle movement can increase the risk of a crash or injury.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on January 3, 2022. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth); or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWG and 21PBM.
21V648000 Aug 19, 2021
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
PACCAR, Inc. (PACCAR) is recalling certain 2021-2022 Peterbilt 367, 389, 567, and 579 vehicles. The cross member mounted Hill Start Assist valve assembly may have insufficient clearance to the rear axle, causing damage to the rear brake hose and loss of the rear brake signal.
Consequence
If loss of the rear brake signal occurs, the vehicle could experience reduced rear braking capability or loss of brakes to the rear axle(s), increasing the risk of a crash.
Remedy
Dealers will inspect for clearance and re-work the assembly to conform with an updated design, free of charge. Interim owner notification letters were mailed on September 24, 2021. Owner notification letters were mailed on March 11, 2022. Owners may contact PACCAR's customer service at 1-940-591-... Read more
21V080000 Feb 17, 2021
ENGINE
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2021-2022 Kenworth T680, T880, W990, T800, W900 and Peterbilt 579, 567, 389, 367 vehicles equipped with a Cummins X15 engine. The capscrews that attach the flywheel to the crankshaft may have been improperly torqued, allowing the flywheel to detach.
Consequence
A detached flywheel can cause loss of drive power, increasing the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, increasing the risk of injury.
Remedy
PACCAR will notify owners, and dealers will properly torque the capscrews and the engine will also be inspected for damage and, if necessary, repaired, free of charge. The recall began on March 29, 2021. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth) or 1-940-591-4220 (Pet... Read more
20V506000 Aug 26, 2020
POWER TRAIN:AXLE ASSEMBLY
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough t... Read more
Consequence
The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
Remedy
PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for... Read more
Complaint Statistics
1 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| BACK OVER PREVENTION: WARNINGS | 1 |
BACK OVER PREVENTION: WARNINGS
Nov 12, 2025
Incident date: Nov 12, 2025
During heavy wind driven rain the front sensors start to show errors on the screen. These errors cause the the advance safety systems and parking sensors to deactivate. The warnings state to clean the sensors. Sometimes stopping the vehicle and turning off and on the ignition seems to resent but it ... Read more
Technical Service Bulletins, 2021 PETERBILT 389
63 manufacturer communications from 38 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 060000 ENGINE AND ENGINE COOLING | 13 |
| 350000 EQUIPMENT | 10 |
| 110000 ELECTRICAL SYSTEM | 6 |
| 160000 STRUCTURE | 4 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 4 |
| 080000 FUEL SYSTEM, DIESEL | 3 |
| 120000 EXTERIOR LIGHTING | 3 |
| 100000 POWER TRAIN | 3 |
24PBE
Mar 25, 2024
110000 ELECTRICAL SYSTEM
INTERIM Safety Recall Parts are not currently available for this safety recall. This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire
24PBE
Mar 25, 2024
100000 POWER TRAIN
INTERIM Safety Recall Parts are not currently available for this safety recall. This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire
E290
Nov 20, 2023
060000 ENGINE AND ENGINE COOLING
Updated procedures and SRT time to include Fuel Filter replacement during cleaning process. Removed in-tank additive references.
E273
Nov 2, 2023
060000 ENGINE AND ENGINE COOLING
Fix As Fail Updated: Two part numbers added: 1818119 DPF Delta Pressure Sensors for MX-13-2 EMY18 2200138 DPF Delta Pressure Sensors for MX-13 -2, EMY19 Per Environment and Climate Change Canada (ECCC) regulations and guidance (Canadi
E306
Oct 18, 2023
080000 FUEL SYSTEM, DIESEL
Incorrect fuel filter drain and replacement procedures on EPA21 MX-11 and MX-13 engines can result in the following: .Debris and contaminants introduced into the high-pressure fuel system. .Denial of warranty claims for injector and/or f
E292 PB
Oct 2, 2023
060000 ENGINE AND ENGINE COOLING
Campaign Certain EPA2021 chassis equipped with PACCAR MX engines have Selective Catalytic Reduction (SCR) Catalyst contamination that occurred during manufacturing. SCR Catalyst assemblies will be inspected and replaced as necessary.
E283
Jun 9, 2023
060000 ENGINE AND ENGINE COOLING
UPDATE - 06-09-2023 - This Campaign is being extended to December 30, 2023.
E283
Jun 9, 2023
070000 FUEL SYSTEM, GASOLINE
UPDATE - 06-09-2023 - This Campaign is being extended to December 30, 2023.
E283
Jun 9, 2023
110000 ELECTRICAL SYSTEM
UPDATE - 06-09-2023 - This Campaign is being extended to December 30, 2023.
E300
May 3, 2023
060000 ENGINE AND ENGINE COOLING
PACCAR will reimburse customers for the local purchase of in-tank fuel additive for EPA2021 compliant MX engines. This is a one-time reimbursement. Only customers who have received E290 injector cleaning qualify for this reimbursement. See
E290
Apr 3, 2023
060000 ENGINE AND ENGINE COOLING
FIX-AS-FAIL a?? Updated procedures and claim filing information. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information.
03-087(E295)
Feb 27, 2023
060000 ENGINE AND ENGINE COOLING
Certain Model Year 2021-2024 chassis with PACCAR MX engines and optional fuel filter restriction virtual gauge may display incorrect restriction levels. The virtual gauge will be temporarily disabled until are vised sensor strategy is devel
01-082
Nov 18, 2022
130000 VISIBILITY
Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
01-082
Nov 18, 2022
138300 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
34-093
Nov 10, 2022
110000 ELECTRICAL SYSTEM
34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change
45-064
Oct 18, 2022
060000 ENGINE AND ENGINE COOLING
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic c
23-005
Oct 6, 2022
180000 VEHICLE SPEED CONTROL
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
23-005
Oct 6, 2022
100000 POWER TRAIN
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
14-043
Sep 9, 2022
020000 SUSPENSION
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm
13-060
Aug 3, 2022
030000 BRAKES (PWS)
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
56-005
Aug 2, 2022
060000 ENGINE AND ENGINE COOLING
During PTO mode, the engine will not ramp up to the set RPM speed.
02-169
Jun 10, 2022
160000 STRUCTURE
Info Only - Chassis equipped with a flush mounted battery box between the frame rails, and containing 3 batteries, may experience battery movement on the side where the single battery resides. This bulletin contains a procedure to fabricate
02-169
Jun 10, 2022
110000 ELECTRICAL SYSTEM
Info Only - Chassis equipped with a flush mounted battery box between the frame rails, and containing 3 batteries, may experience battery movement on the side where the single battery resides. This bulletin contains a procedure to fabricate
E294
May 12, 2022
070000 FUEL SYSTEM, GASOLINE
Information Only - This bulletin is to provide information about the availability of a fuel filter set for Pre-Production or Validation level chassis. This fuel filter set is available directly from a PACCAR dealership parts department.
E286
Mar 22, 2022
350000 EQUIPMENT
Fix-As-Requested - a??a??a??Engine Model Year 2021B and later PACCAR MX-11 & MX-13 Fuel Injector Adjustment During First C Service
E286
Mar 22, 2022
073200 FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Fix-As-Requested - a??a??a??Engine Model Year 2021B and later PACCAR MX-11 & MX-13 Fuel Injector Adjustment During First C Service
E286
Mar 22, 2022
060000 ENGINE AND ENGINE COOLING
Fix-As-Requested - a??a??a??Engine Model Year 2021B and later PACCAR MX-11 & MX-13 Fuel Injector Adjustment During First C Service
TIB 98-020
Mar 18, 2022
350000 EQUIPMENT
Information Only a?? New Level 1 required tools are available to support MY21B MX engines.
13-057
Mar 3, 2022
030000 SERVICE BRAKES, HYDRAULIC
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
350000 EQUIPMENT
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
040000 SERVICE BRAKES, AIR
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
51-013
Feb 4, 2022
350000 EQUIPMENT
Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G ant
34-090
Feb 4, 2022
350000 EQUIPMENT
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
34-090
Feb 4, 2022
120000 EXTERIOR LIGHTING
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
34-090
Feb 4, 2022
110000 ELECTRICAL SYSTEM
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
E282
Dec 17, 2021
060000 ENGINE AND ENGINE COOLING
Information Only: Due to differences between the PACCAR MX-11 or MX-13 2021A and 2021B engines, technicians must be able to identify which of these engines are in a chassis.
21PBM
Dec 2, 2021
030000 SERVICE BRAKES, HYDRAULIC
??A?A?Safety Recall ??A?A? Work Brake May Unintentionally Disengage ??A?A? NHTSA ID: 21V906, TC: 2021-713. The work brake (also known as winch brake) may unintentionally disengage during winching operations, releasing the service brakes, in
E280
Dec 2, 2021
060000 ENGINE AND ENGINE COOLING
Non-Safety Campaign: Certain DC tools were incorrectly calibrated. The resulting torque issue could affect the EPA21 MX-11 and MX-13 Oil Pan and/or the Exhaust Manifold.
43-071
Sep 21, 2021
080000 FUEL SYSTEM, DIESEL
Fix-As-Fail a?? Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a veh
02-168
Sep 20, 2021
160000 STRUCTURE
Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broke
21 PBJ
Sep 7, 2021
120000 EXTERIOR LIGHTING
a??Safety RecallA a??A Hill Start Assist (HSA) Valve Clearance a?? NHTSA ID: 21V-648, TC: 2021-521. Crossmember mounted Hill Start Assist valve may not have sufficient clearance to the rear axle, resulting in hose or fitting damage. Damage
21 PBJ
Sep 7, 2021
100000 POWER TRAIN
a??Safety RecallA a??A Hill Start Assist (HSA) Valve Clearance a?? NHTSA ID: 21V-648, TC: 2021-521. Crossmember mounted Hill Start Assist valve may not have sufficient clearance to the rear axle, resulting in hose or fitting damage. Damage
43-069
Aug 17, 2021
080000 FUEL SYSTEM, DIESEL
A DPF regeneration two-position switch parameter is causing inhibited DPF regeneration. A parameter update, via Cummins Insite, restores proper DPF regeneration function.
21-PBF
Jun 14, 2021
120000 EXTERIOR LIGHTING
Safety Recall a?? Interim Notification - The Daytime Running Lamps (DRLs) may turn off while the vehicle is in motion and the headlamps, fog lamps or turn signals are not on. This is non-compliant with Canadian Regulation CMVSS 108, which s
15-029
May 27, 2021
010000 STEERING
Information Only - Power steering reservoir cap may separate during removal when it is pulled upward instead of twisted.
21PBB
Mar 24, 2021
350000 EQUIPMENT
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued. Cummins Recall C2402.
21PBB
Mar 24, 2021
060000 ENGINE AND ENGINE COOLING
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued. Cummins Recall C2402.
02-160
Feb 10, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
350000 EQUIPMENT
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
136000 VISIBILITY:WINDSHIELD WIPER/WASHER
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
130000 VISIBILITY
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
13-055
Oct 1, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
13-055
Oct 1, 2020
350000 EQUIPMENT
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
13-055
Oct 1, 2020
040000 SERVICE BRAKES, AIR
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
02-158
Aug 25, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
350000 EQUIPMENT
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
160000 STRUCTURE
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
43-067
Jun 10, 2020
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (a??SOCa??) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the
43-067
Jun 10, 2020
160000 STRUCTURE
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (a??SOCa??) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the
32-015
Jun 8, 2020
110000 ELECTRICAL SYSTEM
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplet
116-1
Jul 13, 2016
350000 EQUIPMENT
SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.
PETERBILT 389 - All Years Overview
Complete safety history for the PETERBILT 389 across all model years (2004, 2025).
139
Total Recalls
35
Total Complaints
0
Investigations
2
Reported Crashes
0
Reported Fires
2
Reported Deaths
PETERBILT 389 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2025 | 2 | 0 | View |
| 2024 | 5 | 2 | View |
| 2023 | 6 | 0 | View |
| 2022 | 7 | 6 | View |
| 2021 (current) | 6 | 1 | |
| 2020 | 5 | 0 | View |
| 2019 | 6 | 6 | View |
| 2018 | 6 | 0 | View |
| 2017 | 7 | 2 | View |
| 2016 | 8 | 0 | View |
| 2015 | 10 | 12 | View |
| 2014 | 7 | 1 | View |
| 2013 | 8 | 0 | View |
| 2012 | 9 | 1 | View |
| 2011 | 7 | 0 | View |
| 2010 | 7 | 0 | View |
| 2009 | 12 | 0 | View |
| 2008 | 12 | 4 | View |
| 2007 | 5 | 0 | View |
| 2006 | 2 | 0 | View |
| 2005 | 1 | 0 | View |
| 2004 | 1 | 0 | View |