2020 PETERBILT 389
5 recalls, 0 complaints - 63 TSBs
22V277000 Apr 25, 2022
STEERING:CRITICAL FASTENERS
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2018-2020 Kenworth T270, T370, T440, T470, T660, T680, T880, T800, W900, W990; and 2018-2020 Peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The Dana D-Series axle steer arm fasteners that attach the steering arm to the steering ... Read more
Consequence
Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
Remedy
Dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed November 8, 2022. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22 PBB and 22 KWB.
21V906000 Nov 19, 2021
SERVICE BRAKES, AIR
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2019-2022 Kenworth T880, W990, Peterbilt 567, 579, 389, and 2022 Peterbilt 536, 537 wrecker and auto hauler vehicles. The work brake (winch brake) may unintentionally disengage the service brakes during winching operations, causing the vehicle to ro... Read more
Consequence
Unintended vehicle movement can increase the risk of a crash or injury.
Remedy
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on January 3, 2022. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth); or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWG and 21PBM.
20V506000 Aug 26, 2020
POWER TRAIN:AXLE ASSEMBLY
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2020-2021 Peterbilt 348, 365, 367, 389, 520, 567 and Kenworth T800, T880, W900, W990 vehicles equipped with Watson and Chalin steerable lift axle suspension systems (model SL2065). The axles may have lower rear pivot bolts that are not long enough t... Read more
Consequence
The short screws can cause the hardware to separate from the suspension system and become road hazards, increasing the risk of a crash and/or injury.
Remedy
PACCAR will notify owners, and dealers will inspect suspect chassis and replace the pivot bolts, as necessary, free of charge. The recall began September 29, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 and Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for... Read more
20V130000 Mar 4, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring... Read more
Consequence
An electrical short circuit can increase the risk of a fire.
Remedy
PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
19V911000 Dec 19, 2019
POWER TRAIN:DRIVELINE:DRIVESHAFT
Defect Description
PACCAR Incorporated (PACCAR) is recalling certain 2020 Kenworth T800, T880 and W990 and Peterbilt 348, 367, 389, 520, and 567 vehicles. The forward rear axle output shafts may have been improperly heat treated during manufacturing, possibly resulting in the shafts fracturing.
Consequence
If the rear axle output shaft fractures, the shaft or interaxle driveline could detach and become a road hazard, increasing the risk of a crash.
Remedy
PACCAR will notify owners, and dealers will inspect and replace the output shafts, as necessary, free of charge. The recall began February 19, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall ar... Read more
No complaints found for this vehicle.
Technical Service Bulletins, 2020 PETERBILT 389
63 manufacturer communications from 37 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 12 |
| 060000 ENGINE AND ENGINE COOLING | 6 |
| 110000 ELECTRICAL SYSTEM | 6 |
| 100000 POWER TRAIN | 5 |
| 160000 STRUCTURE | 5 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 5 |
| 120000 EXTERIOR LIGHTING | 3 |
| 020000 SUSPENSION | 2 |
E273
Nov 2, 2023
060000 ENGINE AND ENGINE COOLING
Fix As Fail Updated: Two part numbers added: 1818119 DPF Delta Pressure Sensors for MX-13-2 EMY18 2200138 DPF Delta Pressure Sensors for MX-13 -2, EMY19 Per Environment and Climate Change Canada (ECCC) regulations and guidance (Canadi
32-019
Feb 10, 2023
160000 STRUCTURE
Fix As Fail a?? Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
32-019
Feb 10, 2023
110000 ELECTRICAL SYSTEM
Fix As Fail a?? Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
01-082
Nov 18, 2022
138300 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
01-082
Nov 18, 2022
130000 VISIBILITY
Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
34-093
Nov 10, 2022
110000 ELECTRICAL SYSTEM
34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change
45-064
Oct 18, 2022
060000 ENGINE AND ENGINE COOLING
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic c
23-005
Oct 6, 2022
180000 VEHICLE SPEED CONTROL
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
23-005
Oct 6, 2022
100000 POWER TRAIN
Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
14-043
Sep 9, 2022
020000 SUSPENSION
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm
13-060
Aug 3, 2022
030000 BRAKES (PWS)
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
56-005
Aug 2, 2022
060000 ENGINE AND ENGINE COOLING
During PTO mode, the engine will not ramp up to the set RPM speed.
13-057
Mar 3, 2022
030000 SERVICE BRAKES, HYDRAULIC
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
040000 SERVICE BRAKES, AIR
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
13-057
Mar 3, 2022
350000 EQUIPMENT
Fix-As-FailA a?? A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold weather.A
51-013
Feb 4, 2022
350000 EQUIPMENT
Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G ant
34-090
Feb 4, 2022
350000 EQUIPMENT
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
34-090
Feb 4, 2022
120000 EXTERIOR LIGHTING
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
34-090
Feb 4, 2022
110000 ELECTRICAL SYSTEM
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location. A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
R2103
Jan 10, 2022
060000 ENGINE AND ENGINE COOLING
Retrofit - The emissions exemption will be expiring on 5/15/2022 for certain pre-production vehicles equipped with PACCAR MX-11 and MX-13 EPA 2021 Emissions engines. Production-level components are now available to make these vehicles compl
21PBM
Dec 2, 2021
030000 SERVICE BRAKES, HYDRAULIC
??A?A?Safety Recall ??A?A? Work Brake May Unintentionally Disengage ??A?A? NHTSA ID: 21V906, TC: 2021-713. The work brake (also known as winch brake) may unintentionally disengage during winching operations, releasing the service brakes, in
43-071
Sep 21, 2021
080000 FUEL SYSTEM, DIESEL
Fix-As-Fail a?? Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a veh
02-168
Sep 20, 2021
160000 STRUCTURE
Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broke
21 PBJ
Sep 7, 2021
120000 EXTERIOR LIGHTING
a??Safety RecallA a??A Hill Start Assist (HSA) Valve Clearance a?? NHTSA ID: 21V-648, TC: 2021-521. Crossmember mounted Hill Start Assist valve may not have sufficient clearance to the rear axle, resulting in hose or fitting damage. Damage
21 PBJ
Sep 7, 2021
100000 POWER TRAIN
a??Safety RecallA a??A Hill Start Assist (HSA) Valve Clearance a?? NHTSA ID: 21V-648, TC: 2021-521. Crossmember mounted Hill Start Assist valve may not have sufficient clearance to the rear axle, resulting in hose or fitting damage. Damage
52-004
Jul 19, 2021
118410 ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE
Fix-as-Fail: Radio does not mute when truck with auto trans is placed in reverse. Software flash resolves issue.
52-004
Jul 19, 2021
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Fix-as-Fail: Radio does not mute when truck with auto trans is placed in reverse. Software flash resolves issue.
21-PBF
Jun 14, 2021
120000 EXTERIOR LIGHTING
Safety Recall a?? Interim Notification - The Daytime Running Lamps (DRLs) may turn off while the vehicle is in motion and the headlamps, fog lamps or turn signals are not on. This is non-compliant with Canadian Regulation CMVSS 108, which s
21PBB
Mar 24, 2021
350000 EQUIPMENT
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued. Cummins Recall C2402.
21PBB
Mar 24, 2021
060000 ENGINE AND ENGINE COOLING
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued. Cummins Recall C2402.
02-160
Feb 10, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
350000 EQUIPMENT
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
136000 VISIBILITY:WINDSHIELD WIPER/WASHER
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
02-160
Feb 10, 2021
130000 VISIBILITY
Information Only a?? Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
13-055
Oct 1, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
13-055
Oct 1, 2020
350000 EQUIPMENT
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
13-055
Oct 1, 2020
040000 SERVICE BRAKES, AIR
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
14-027
Sep 25, 2020
350000 EQUIPMENT
Information only: In 2020, Peterbilt and Kenworth began using the same M10, M12, M16, and M20 frame fasteners on all vehicles. Torque specifications for these fasteners are different from previous fasteners.
14-027
Sep 25, 2020
160000 STRUCTURE
Information only: In 2020, Peterbilt and Kenworth began using the same M10, M12, M16, and M20 frame fasteners on all vehicles. Torque specifications for these fasteners are different from previous fasteners.
20PBE
Sep 16, 2020
350000 EQUIPMENT
Safety Recall: Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567 vehicles built between 11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower re
20PBE
Sep 16, 2020
100000 POWER TRAIN
Safety Recall: Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567 vehicles built between 11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower re
02-158
Aug 25, 2020
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
160000 STRUCTURE
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
350000 EQUIPMENT
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
02-158
Aug 25, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
13-054
Jul 29, 2020
030000 BRAKES (PWS)
Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
43-067
Jun 10, 2020
160000 STRUCTURE
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (a??SOCa??) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the
43-067
Jun 10, 2020
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (a??SOCa??) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the
32-015
Jun 8, 2020
110000 ELECTRICAL SYSTEM
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplet
11-001
May 29, 2020
100000 POWER TRAIN
Information only: Hendrickson Softek front axle maintenance intervals and requirements.
20PBA
Apr 17, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
"Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood
20PBA
Apr 17, 2020
350000 EQUIPMENT
"Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood
20PBA
Apr 17, 2020
110000 ELECTRICAL SYSTEM
"Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood
20PBA
Mar 31, 2020
110000 ELECTRICAL SYSTEM
Safety Recall Interim Bulletin: Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and September 30, 2019 with a left-ha
32-016
Mar 17, 2020
350000 EQUIPMENT
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
19PBG
Dec 20, 2019
100000 POWER TRAIN
Safety Recall: Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist in certain model 348, 367, 389, 520 or 567 vehicles manufactured between November 22, 2019 and December 5, 2019. Output
03-071
Dec 18, 2019
118000 ELECTRICAL SYSTEM:SOFTWARE
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
01-075
Nov 6, 2019
060000 ENGINE AND ENGINE COOLING
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
16-041
Sep 27, 2019
020000 SUSPENSION
Non Safety Campaign: Peterbilt has determined that certain Model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles built between March 27, 2012 and January 20, 2019 with Flex Air suspension in a 6x2 configuration have U-bolts that may fa
15-028
Sep 25, 2019
012000 STEERING:COLUMN
Non Safety Campaign: Peterbilt has determined that certain model 365, 367, and 389 vehicles, built between 08/09/19 and 08/20/19 may have a steering column tilt cable that is not properly routed through a cushion clamp. This can result in
15-028
Sep 25, 2019
010000 STEERING
Non Safety Campaign: Peterbilt has determined that certain model 365, 367, and 389 vehicles, built between 08/09/19 and 08/20/19 may have a steering column tilt cable that is not properly routed through a cushion clamp. This can result in
116-1
Jul 13, 2016
350000 EQUIPMENT
SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.
PETERBILT 389 - All Years Overview
Complete safety history for the PETERBILT 389 across all model years (2004, 2025).
139
Total Recalls
35
Total Complaints
0
Investigations
2
Reported Crashes
0
Reported Fires
2
Reported Deaths
PETERBILT 389 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2025 | 2 | 0 | View |
| 2024 | 5 | 2 | View |
| 2023 | 6 | 0 | View |
| 2022 | 7 | 6 | View |
| 2021 | 6 | 1 | View |
| 2020 (current) | 5 | 0 | |
| 2019 | 6 | 6 | View |
| 2018 | 6 | 0 | View |
| 2017 | 7 | 2 | View |
| 2016 | 8 | 0 | View |
| 2015 | 10 | 12 | View |
| 2014 | 7 | 1 | View |
| 2013 | 8 | 0 | View |
| 2012 | 9 | 1 | View |
| 2011 | 7 | 0 | View |
| 2010 | 7 | 0 | View |
| 2009 | 12 | 0 | View |
| 2008 | 12 | 4 | View |
| 2007 | 5 | 0 | View |
| 2006 | 2 | 0 | View |
| 2005 | 1 | 0 | View |
| 2004 | 1 | 0 | View |