2019 FORD FLEX

4 recalls, 311 complaints - 59 TSBs

STRUCTURE:BODY

Defect Description

Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.

Consequence

Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.

Remedy

Dealers will repair or replace the B-pillar trim as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed December 17, 2025. Additional letters will be sent once the remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-... Read more

92,347 vehicles affected

Manufacturer: Ford Motor Company

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image wh... Read more

Consequence

A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional le... Read more

1,448,655 vehicles affected

Manufacturer: Ford Motor Company

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.

Consequence

A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7... Read more

30,715 vehicles affected

Manufacturer: Ford Motor Company

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

Defect Description

Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

Consequence

An electrical arc can increase the risk of a fire.

Remedy

Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's nu... Read more

87 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

311 total complaints 11 crashes 3 fires 12 injuries

Top Reported Components

Component	Complaints
ENGINE	43
ELECTRICAL SYSTEM	41
UNKNOWN OR OTHER	38
STEERING	26
POWER TRAIN	23
FUEL/PROPULSION SYSTEM	14
SUSPENSION	11
AIR BAGS	10
SERVICE BRAKES	10
VISIBILITY/WIPER	9

Incident date: Jul 24, 2026

My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a Dealer and they said there is no solution for this issue.

Incident date: Sep 3, 2026

Getting on Interstate 35 at Bevington, Iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the Interstate to look and there was a piece hanging from some wires on drivers door

Incident date: Dec 24, 2024

The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera was inoperable. While reversing in the driveway, the camera operated intermittently. The contact stated that it was difficult to reverse from a parking spot. The contact received notification of NHTSA Campaign Number: 24... Read more

Incident date: Aug 28, 2026

As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

Incident date: Aug 28, 2026

As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

Incident date: Aug 28, 2026

As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

Incident date: Dec 1, 2025

The contact owns a 2019 Ford Flex. The contact received notifications for NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to perform the recall repairs were not yet available. The contact experienced both failures. The contact stated that upon s... Read more

Incident date: Dec 1, 2025

Incident date: Aug 26, 2024

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rear-view camera was inoperabl... Read more

Incident date: Aug 26, 2024

Incident date: Oct 1, 2024

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); ); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amoun... Read more

Incident date: Oct 1, 2024

Incident date: Jun 11, 2026

See attached document for complaint.

Incident date: Aug 13, 2020

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rear-view camera was distorted and flipped upside down. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, t... Read more

Incident date: Jul 15, 2025

The empty passenger sea, steering wheel, center console and sun visor has aggressive shake at speeds over 35MPH. Dealer did the road force balance but that didn't fix it, it's something in drivertaina nd they are refusing to fix it. Vehicle seems unsafe to derive

Incident date: Jul 15, 2025

Unresolved Death Wobble after four attempts, the vehicle has experienced the recurring death wobble, steering control issue that has been presented to the dealership 4 times for repair, despite the repair attempts the problem remains. Because the issue involves steering stability and control i no lo... Read more

Incident date: Jul 15, 2025

Incident date: Aug 4, 2024

The contact owns a 2023 Volvo XC60. The contact stated that while driving in a rainstorm, the front windshield wiper arm was striking the top of the hood of the vehicle. Due to the failure, the windshield was not properly cleared of the rainwater, causing a visibility hazard. The contact stated that... Read more

Incident date: Nov 25, 2025

The rear spring suffered a catastrophic failure, breaking while driving with occupants inside vehicle. The rear coil springs suffer from poor materials or paint protection causing premature failure and rust.

Incident date: May 28, 2025

The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (Hybrid Propulsion System); however, the part to do the recall repair was not yet available. Several local dealers were made aware of the issue and confirmed the contact that parts were... Read more

Incident date: Jun 1, 2025

The contact owns a 2016 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the rec... Read more

Incident date: Jul 25, 2026

Transmission broke.

Incident date: Mar 1, 2025

This model of Jeep has a documented history of having software problems that occur resulting in huge safety issues. I am filing this report because Jeep has not successfully solved this issue leading to regular ongoing safety concerns. Jeep themselves have issued several STAR reports on this, and ... Read more

Incident date: Jul 21, 2024

Unknown how it happened. After parking noticed back driver side tire was tilted. Took picture next morning under car to see that the cross arm was broken in half. Car was not drivable and was towed to a Ford dealership Seems like arm just snapped without notice.

Incident date: Jul 17, 2025

While stopped at traffic light, and with foot depressing brake pedal, vehicle started to move forward on its own. Foot was fully depressed on brake and vehicle still rolled forward, almost causing accident. Extremely dangerous and seems to be a very common issue with this vehicle.

Incident date: Feb 17, 2025

The contact owns a 2024 Acura RDX. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop and crashed into the rear driver’s side of another vehicle. During the crash, the braking system malfunctioned, and th... Read more

Crash 2 injured

Incident date: Jul 17, 2025

Incident date: Oct 13, 2025

There is a well known exhaust issue with the catalytic converter and the separating manifold and no recall has been issue yet. It causes the vehicle to lose pressure and shuts off in the middle of traffic. The seat belt secure locks are malfunctioning and could cause loss of life in the event of an ... Read more

Incident date: Dec 15, 2025

I pushed the brake and swerved and the car kept going and a greater speed and surged into a house.

Crash 1 injured

Incident date: Nov 1, 2025

The contact owned a 2016 Nissan Versa Note. The contact stated that while driving approximately 5 MPH in a parking lot, the vehicle failed to stop as needed while the brake pedal was depressed. No warning lights were illuminated. The failure caused the vehicle to crash into a nearby wall, which was ... Read more

Crash 2 injured

Incident date: Jun 25, 2026

FAILURE: Blind spot monitor module failed due to a corroded internal electrical connector. The failure disabled both the Blind Spot Monitor (BSM) and Rear Cross-Traffic Alert (RCTA). Both remain inoperative. The failed component has not been replaced and is available for inspection. SAFETY RISK: Two... Read more

Incident date: Jul 6, 2026

Exhaust bolts broken. Exhaust leak and loud ticking noise and smell

Incident date: Oct 13, 2025

own a 2015 Ford Focus that has experienced repeated transmission-related problems over several years. The symptoms have included harsh shifting, hesitation, failure to shift properly, and at one point the vehicle would not shift into reverse. These transmission issues have caused ongoing concerns ab... Read more

Incident date: Jan 15, 2021

Infotainment system broke, black screen, no ability to use back up or other cameras, or see navigation etc.

Incident date: Oct 13, 2025

Incident date: Jan 15, 2021

Driving at 50 mph car applies brakes for no reason

Incident date: Jun 10, 2026

I belive the manual of the Graco Extend2fit 3-in-1 Trueshield and possibly other Extend2fit models is in need of revision-specifically in the section that instructs how to measure for one inch of appropriate head clearance within the shell. I will attach two photos. One photo is a graphic from the m... Read more

Incident date: Dec 20, 2024

Coolant leaking into cylinder. Runs rough, check engine light on

Incident date: Nov 1, 2025

A/C is blowing hot air. The dealership is saying I need a new A/C compressor. Car is only 2 years old. It’s not under warranty because of how far I have to drive for work everyday. I’ve seen many other people who have the same issue. They are saying $3K to fix.

Incident date: Dec 31, 2021

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 65 MPH, the vehicle started shaking and lost motive power. The vehicle was coasted to the next town, approximately a mile and a half away. The vehicle was taken to an independent mechanic who attempted to change... Read more

Incident date: Dec 11, 2025

Seat back falls to complete recline position and base slides forward and back. I googled it and found this has been happening since 2017 it is a safety issue. My Granddaughter was riding in the seat and it collapsed backwards. I don’t think there are a lot of these seats out there because it only ... Read more

Incident date: Feb 15, 2020

Vehicle caught fire after oil change. Oil leaked from engine onto catalytic converter and causes catastrophic engine fire

Fire

Incident date: Apr 4, 2026

When the vehicle is parked outside on hot days, the driver's side seatbelt retraction system locks up and will not release until the vehicle internal temperature drops significantly. This makes it impossible for the driver to put on a seat belt until the car cools a significant amount usually requi... Read more

Incident date: Sep 1, 2025

This recall was issued over a year ago and there is still no fix in place to repair or replace.

Incident date: Apr 3, 2026

On May 6, 2026 while driving on the interstate, the vehicle automatically shifted into Neutral, and lost all engine power. The vehicle would not shift back into drive or even 4x4 neutral to be towed. The vehicle was towed to Sam Boswell GMC in Mt Dora, FL. The engine had seized up, and there were... Read more

Incident date: Jun 3, 2025

Receiving daily Battery Saver Mode notices telling me some remote features including lock/unlock may temporarily be unavailable. Not to use my AC and go for longer rides, which I have done with no change. My interior lights are not coming on. My radio powers off and on while driving. Constant clicki... Read more

Incident date: May 18, 2026

The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more

Incident date: Apr 11, 2026

See attached document for complaint.

Incident date: Apr 11, 2026

See attached document for complaint.

Incident date: Apr 20, 2026

The contact stated that while driving the vehicle began to unexpectedly slow and then stalled. The vehicle was unable to restart. No warning lights illuminated. The vehicle was taken to the dealer where it was not diagnosed or repaired. The manufacturer was notified of the issue. The approxima... Read more

Showing 50 of 311 complaints.

NHTSA Safety Ratings, 2019 FORD FLEX

2019 Ford Flex SUV FWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.4%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2019 FORD FLEX

59 manufacturer communications from 42 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	18
350000 EQUIPMENT	6
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	6
060000 ENGINE AND ENGINE COOLING	6
100000 POWER TRAIN	4
118000 ELECTRICAL SYSTEM:SOFTWARE	3
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)	2
160000 STRUCTURE	2

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

100000 POWER TRAIN

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the tim

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical serv

160000 STRUCTURE

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification numbe

110000 ELECTRICAL SYSTEM

Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass??A???A???A???A?/LincolnWay??A???A???A???A? app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 cons

220000 SEATS

Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If pos

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

110000 ELECTRICAL SYSTEM

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing th

110000 ELECTRICAL SYSTEM

Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled

110000 ELECTRICAL SYSTEM

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-20

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the cus

350000 EQUIPMENT

Some 2016-2019 Flex vehicles equipped with a factory keyless entry keypad may exhibit a loose driver side B-pillar front door upper moulding. This may be caused by a lack of adhesion of the front door upper moulding to the door. To correct

162300 STRUCTURE:BODY:DOOR

118000 ELECTRICAL SYSTEM:SOFTWARE

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

060000 ENGINE AND ENGINE COOLING

Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo

110000 ELECTRICAL SYSTEM

Some 2019 Flex vehicles equipped with SYNC 3 without navigation may exhibit a compass that is stuck and/or does not indicate the correct direction. This may be due to the calibration in the accessory protocol interface module (APIM). To res

118000 ELECTRICAL SYSTEM:SOFTWARE

Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-201

160000 STRUCTURE

This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint wi

350000 EQUIPMENT

Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple

110000 ELECTRICAL SYSTEM

Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery vol

980000 UNKNOWN OR OTHER

SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing t

110000 ELECTRICAL SYSTEM

353000 EQUIPMENT:ELECTRICAL

110000 ELECTRICAL SYSTEM

Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided

132000 VISIBILITY:GLASS, SIDE/REAR

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA a

060000 ENGINE AND ENGINE COOLING

Some 2018-2019 Explorer/Flex/Taurus/MKT vehicles equipped with a 3.5L EcoBoost engine may exhibit an illuminated malfunction indicator lamp (MIL), powertrain malfunction (wrench) lamp, Service AdvanceTrac message, Hill Start Assist Not Avai

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

060000 ENGINE AND ENGINE COOLING

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor

110000 ELECTRICAL SYSTEM

Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, S

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr

060000 ENGINE (PWS)

SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing an

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford

110000 ELECTRICAL SYSTEM

Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of t

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts

110000 ELECTRICAL SYSTEM

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

350000 EQUIPMENT

Some 2019 Flex vehicles equipped with SYNC 3 without navigation may exhibit a compass that is stuck and/or does not indicate the correct direction. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for upd

NHTSA Safety Investigations, FORD FLEX

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2017

B-Pillar Trim Detachment

On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, an... d subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate and that Ford did not believe this condition posed an unreasonable risk to motor vehicle safety. In July 2025, Ford closed its internal investigation. Because ODI’s analysis of complaint data indicated a high failure rate and an increasing failure trend, PE25007 was subsequently opened. In responding to the information request for PE25007, Ford reassessed the warranty search criteria used in its July 2025 internal investigation. The reassessment found the detachment rate to be substantially higher than what Ford had originally determined. Consequently, in October 2025, Ford issued recall 25V732based on the reassessed and accurate high failure rate. This recall instructed dealers to inspect the driver and front passenger B-pillar trim pieces and repair/replace if necessary. The vehicles included in this recall were MY 2017-2019 Ford Flex with production dates between February 17, 2017 and December 2, 2019. In January 2026, Ford issued 25V732 Amendment 1, which updated the remedy to remove the inspection criteria and instead proactively secure the driver and front passenger B-pillar trim with adhesive. The scope of vehicles included in the recall was unchanged by Amendment 1. ODI’s analysis of 25V732 found that both the scope and remedy were insufficient and that an unreasonable safety risk remained despite the recall. MY 2016 Ford Flex was excluded from the recall scope and the rear B-pillar trims on both the driver and passenger side were excluded from the recall. The failure rates of both MY 2016 Ford Flex and rear B-pillar trim pieces were found to be higher than the failure rates in similar trim detachment recalls issued by both Ford and other vehicle manufacturers. Starting in January 2026, ODI and Ford had multiple meetings to discuss Ford’s PE25007 response data and ODI’s concern about the 25V732 scope and remedy. In June 2026, Ford issued 25V732 Amendment 2. This amendment expanded the scope of the recall to add MY 2016-2017 Ford Flex vehicles produced before February 17, 2017. Additionally, this amendment updated the remedy to include removal of and reapplication or replacement of both rear driver and rear passenger B-pillar trim pieces in addition to front driver and front passenger B-pillar trim pieces. This updated remedy applies to all MY 2016-2019 vehicles. Ford expects to complete the mailing of remedy owner notification letters by March 26, 2027. Also, Ford informed ODI that prior model year (MY 2011-2015) vehicles were referred to Ford’s Customer Satisfaction forum for consideration of an extended warranty program. In view of recall 25V732 and its associated amendments, ODI is closing this Preliminary Evaluation (PE). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2019

Rear-view Camera Failure

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report ... blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints. Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI’s concern, Ford analyzed some field-returned cameras, as well as Ford’s field data and ODI’s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles. For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles). Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

FORD FLEX - All Years Overview

Complete safety history for the FORD FLEX across all model years (2009, 2019).

34 Total Recalls

2,533 Total Complaints

2 Investigations

99 Reported Crashes

22 Reported Fires

0 Reported Deaths

FORD FLEX - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2019 (current)	4	311
2018	3	86	View
2017	4	56	View
2016	3	134	View
2015	4	124	View
2014	4	325	View
2013	6	777	View
2012	2	89	View
2011	2	178	View
2010	1	181	View
2009	1	272	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2019 FORD FLEX

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2019 FORD FLEX

Safety Technology

Technical Service Bulletins, 2019 FORD FLEX

Most Affected Components

NHTSA Safety Investigations, FORD FLEX

FORD FLEX - All Years Overview

FORD FLEX - Year by Year

Other FORD Models