2013 FORD FLEX

6 recalls, 777 complaints - 113 TSBs

SUSPENSION:REAR

Defect Description

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be t... Read more

211,207 vehicles affected

Manufacturer: Ford Motor Company

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causin... Read more

Consequence

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

Remedy

Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

77,502 vehicles affected

Manufacturer: Ford Motor Company

FUEL SYSTEM, GASOLINE

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.

Consequence

A fuel leak in the presence of an ignition source may result in a fire.

Remedy

Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.

868 vehicles affected

Manufacturer: Ford Motor Company

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford... Read more

Consequence

If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy

Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software w... Read more

393,623 vehicles affected

Manufacturer: Ford Motor Company

POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehi... Read more

Consequence

If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in... Read more

Remedy

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners ma... Read more

83,250 vehicles affected

Manufacturer: Ford Motor Company

FUEL SYSTEM, GASOLINE

Defect Description

Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.

Consequence

A fuel leak in the presence of an ignition source may result in a fire.

Remedy

Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.

390,783 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

777 total complaints 21 crashes 1 fires 15 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	206
STEERING	113
UNKNOWN OR OTHER	73
FUEL/PROPULSION SYSTEM	60
STRUCTURE:BODY	59
ENGINE	39
EXTERIOR LIGHTING	36
ELECTRONIC STABILITY CONTROL (ESC)	25
POWER TRAIN	18
SUSPENSION	15

Incident date: May 1, 2026

The contact stated while driving on the highway at approximately 65 mph, the vehicle shifted from 6th to 3rd gear unexpectedly. The vehicle will skip around shifting into to various gears. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The vehic... Read more

Incident date: May 1, 2026

I was on my way home from work approaching a red light coasting to a stop, I tried to slow down then I realized the car was accelerating and I pushed the brakes and pulled into a parking lot by the time I got in the parking lot the car was surging, really trying to takeoff. It went all the way to 5... Read more

Incident date: May 1, 2026

when towing the rear end bounce you in on coming lanes! I saw oil on shock took to dealer they fought me on replacing it then they said they will replace 1 and want to send me down the road 1/2 fixed ! No dealer will replace 1 always in pairs because it will cause un even braking and safety issues ... Read more

Incident date: May 1, 2026

The reduction gear/transaxle failing. Metal in fluid leads to increased noise. Drivetrain will eventually fail and unsafe to drive. Case #56669999 was filed with Nissan Consumer Affairs and they have denied assistance for out of warranty repair. While the car is outside the number of years in the wa... Read more

Incident date: May 1, 2026

The contact owns a 2007 Honda Odyssey. The contact stated that while parked on several occasions the vehicle did not start. The contact stated that she turned the key fob forward and slowly turned it back the vehicle started. The vehicle was taken dealer where it was diagnosed that the ignition swit... Read more

Incident date: Apr 21, 2026

I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per Stellantis (November 7, 2025) ... Read more

Incident date: Mar 3, 2026

On March 1, 2026, while traveling south on Colonel Rodman Highway, I heard a sudden explosive noise and the Jeep bucked and jerked violently, nearly causing an accident. We were able to reach the breakdown lane, but the situation created a highly hazardous driving condition. My research identified ... Read more

Incident date: Feb 22, 2026

October, 2025: At around 1800 miles on the trailer we inspected one axle set (RR)of wheel bearings and brake backing plate/shoe assemblies. This was prior to a 1400 mile trip with the trailer. The trailing shoe was found to be cracked and had material coming off in chunks. Upon contacting and repo... Read more

Incident date: Dec 31, 1969

Car is inoperable. The display states a number of issues: Display states that: 1. "Error: Drive System. Please service vehicle." 2. "Unable to Start. Please Remove the Charging Cable": Vehicle is unable to start due to the fact that the charger cable is still attached. The vehicle is not plugged... Read more

Incident date: Dec 22, 2025

The contact owns a 2025 Honda Civic Hatchback. The contact stated that while driving 5-10 MPH, the vehicle jerked abnormally. The contact stated that the jerking was slow and heavy. The contact stated that while driving and accelerating, the vehicle jerked hard and then stalled. There were no warnin... Read more

Incident date: Nov 23, 2025

My vehicle is consuming oil excessively. I have to put a whole quart of oil in my vehicle every 2 weeks. I am adamant about getting regular maintenance oil changes as well. My car had to be towed to a local auto shop due to the engine stalling and accelerator not working. They had to replace all 4 c... Read more

Incident date: Nov 23, 2025

Incident date: Jan 1, 2024

I purchased this vehicle on August 9th 2025 and it has been in shop 4 times . It is in the shop as I am writing this email. I have had nothing but issues with this vehicle and had to come out of pocket 308 dollars just to find out a problem that I told them that already was an issue the first week I... Read more

Incident date: Oct 15, 2025

My vehicle’s camera system, including the backup camera, is experiencing an issue where the passenger-side camera fails to display properly, showing only a blank black area. I have reported this issue to my dealership for future inspection. It is not yet clear whether the problem persists during d... Read more

Incident date: Jun 15, 2022

The contact owns a 2021 BMW X5. The contact stated that upon starting the vehicle, there was an abnormal sputtering sound coming from the vehicle. After several attempts, the vehicle was able to start. The vehicle was taken to the dealer, where it was diagnosed with starter failure. The contact was ... Read more

Incident date: Sep 27, 2025

I had the power steering or from their repair journal (68525334-AB GEAR RACK 19075120) replaced at 7062 miles from new as it was making knocking noise from the front of the driver-side. now at 29,650 miles the exact same noise and sound is coming from the same side. Unfortunately for me it just g... Read more

Incident date: Sep 27, 2025

Side Detection Malfunction Message on Dash. Blind spot and cross traffic alerts not working. Vehicle has a blind spot on the driver's side and without this alert, I have found that vehicles appear to not be there but actually which causes issues with merging traffic and lane changes leading to ... Read more

Incident date: Sep 26, 2025

transmission failed causing to replace do to the system on CHEVY motor changing from 8 cylinder to 4 cylinder and a thermostat on a transmission line.

Incident date: Jul 1, 2025

SHIFT TO Park WARNING COMES ON WHEN CAR IS IN PARK, car electrical will not shut off until the shifter is shaken or car is turned back on and shifted into gear and back to park, may take several times

Incident date: Jul 1, 2025

I had a bad car accident October 2019 going 45 mph, I push the breaks the car didn’t stop and I crashed not after a month from getting the car from drivetime on a special discount

Crash 1 injured

Incident date: Jul 26, 2025

The contact owns a 2025 Chevrolet Trax. The contact stated that on two separate occasions while driving at highway speeds during sunset, the Forward Collision Avoidance feature engaged unintendedly. Due to the failure, the vehicle independently came to an abrupt stop with a RED light flashing on the... Read more

Incident date: Dec 4, 2024

Issue is with Hankook tires. Mileage on original OEM tires on my campervan from Ford. 44,600 miles. Good tread, air pressure checked daily on trips. Date code of manufacture of tires: 41st week, 2020. Took ownership of campervan on Dec 6th, 2021. Travel west on I-696 at 70 mph. Driver’s lef... Read more

Incident date: Jul 4, 2025

Back Up Camera is glitching and not detecting items behind me. I noticed that this item was a recall at one time but when I put my VIN it does not indicate a recall.

Incident date: Jul 18, 2025

UNKNOWN

Incident date: Jul 15, 2025

The Cruze has always been slow to accelerate which made passing a problem. In May 2025 we were driving on [XXX] in Detroit and the engine light came on the dashboard. We were able to drive the car without propulsion to Lansing, a distance of 90 miles. Feldman Chevorolet said the code for the light w... Read more

Incident date: Mar 18, 2025

The 2015 Chevrolet Tahoe seems to be known for thermostat failure. My thermostat gauge while driving would drop from 210 to 160 and stay pinned on 160 and the fans would turn on. I was told by an auto body shop that it seemed to be electric issues. I also had a wire under the car catch fire and the ... Read more

Incident date: Jun 27, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the transmission was shifting hard. The contact stated that the failure recurred while driving at 70 MPH. The vehicle was taken to the dealer where it was purchased for diagnostic testing, but ... Read more

Incident date: Sep 4, 2018

Front seat belts do not automatically retract.

Incident date: Mar 18, 2025

Vehicle was issuing a judder feeling, and it had lack of power to the gas pedal at times. The check engine light ended up coming on for P0101 (mass air flow sensor). Dealer replaced the mass air flow sensor and cleared the code. Said they test drove it without any issues. After picking up the vehicl... Read more

Incident date: Jun 5, 2025

My 2019 GMC Sierra Denali shut off suddenly while I was stopped in traffic. The engine died, the steering wheel locked, and the dashboard displayed warning messages including “ESC,” “power,” and another I didn’t catch. The truck would not restart despite attempts. The check engine light is... Read more

Incident date: May 29, 2025

Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue... Read more

Incident date: May 29, 2025

Incident date: Apr 23, 2025

I have completed recall 66B/NHTSA 24V-436 on my Chrysler Pacifica. I'm continuing to have issues where the uconnect system locks up and restarts, the rear view camera freezes or turns on when driving forward. Once the system locks up you can't operate certain vehicle controls such as HVAC as they ar... Read more

Incident date: Mar 29, 2025

Severe death wobble with speeds over 50. Steering to left at that speed and vehicle shakes severely. Going interstate speed, vehicle almost comes off pavement and shakes all over. Brought in numerous times for issue and never rectified.

Incident date: Feb 12, 2025

Statement for NHTSA Complaint: I am filing this complaint regarding a 2025 Kia Sportage EX (VIN: [XXX] ) that I purchased, which was sold to me with a defective brake booster. This defect resulted in a complete brake failure, putting my safety and the safety of others at serious risk. When the iss... Read more

Crash

Incident date: Dec 13, 2024

Speedometer went to zero while driving and seemed to be in neutral. Could not accelerate. Also low fuel warning light came on when I had a full tank. After car was shut off and restarted speedometer seemed fine for about 1 mile, then self accelerated. Now continues to read zero and can not acce... Read more

Incident date: Jan 30, 2025

The components in the N28 / NHTSA 13V-234 recall did exactly what they were recalled for. My check engine light came on a few months back so I brought it to be diagnosed at a parts store and diagnostic scanner listed P codes for possible O2 sensor. I brought my 2013 Jeep Wrangler Sport into a Jeep d... Read more

Incident date: Jan 3, 2025

Center rear view mirror stopped working and was replaced by Chapman BMW of Chandler but was replaced with a small aftermarket mirror that is causing dangers images in the mirrors because it’s splitting the image with the non manufactured mirror they replaced in my vehicle. I have attempted to res... Read more

Incident date: Jan 31, 2022

The driver's side front brake line is positioned too close to the steering column at manufacturing. This is causing the steering column to wear a hole in the metal brake line tube ultimately causing a loss of brakes.

Incident date: Dec 2, 2015

* Instrument cluster screen went black *unable to see any safety lights, fuel, mileage or anything else displayed here. My Jeep Gladiator was not part of the recall 30B but should be.

Incident date: Nov 12, 2024

The functioning of this feature has never worked. We have had a number of near misses in parking lots when exiting a parking space.

Incident date: Oct 18, 2024

The contact owned a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic,); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufa... Read more

Incident date: Oct 11, 2024

It seems like the steering gear assembly is making a popping/clicking noise when stopped or at slow speeds. This has been diagnosed by an independent shop and inspected by a Honda Master Technician and confirmed that the steering gear assembly has an internal issue. It was informed to me to have ... Read more

Incident date: Apr 27, 2024

The contact owns a 2021 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more

Incident date: May 1, 2020

Driving when all electronic lights flashed. Rakes steering driver assist lift and towing. Said see dealer Reset after I waited at gas station for 30 min Power steering worked but was hard to control car

Incident date: May 1, 2020

The contact owns a 2014 Ford Explorer. The contact stated that the vehicle had lost power steering functionality with a message to “Drive Safely” displayed. The contact stated that while driving at approximately 65 MPH, the steering wheel seized, and the vehicle became difficult to maneuver. The... Read more

Incident date: Aug 17, 2024

Unable to trade-in my vehicle with the open recall that has been 15 months. The resale price to a private buyer or second tier auto dealer will only yield a sales price of less than half of the cars value.

Incident date: Jun 4, 2024

Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .

Incident date: Jun 14, 2024

The contact owns a 2014 Dodge Dart. The contact received notification of NHTSA Campaign Number: 19V293000 (Power Train). The vehicle was taken to the dealer and the vehicle was repaired under the recall. The contact stated that 3 weeks after the recall repair was performed; the vehicle failed to shi... Read more

Incident date: May 16, 2023

The frame of the car seat was broken when it arrived. The metal bar that the seat clips into was bent and broken off on both sides

Showing 50 of 777 complaints.

NHTSA Safety Ratings, 2013 FORD FLEX

2013 Ford Flex SUV AWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	15.1%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2013 FORD FLEX

113 manufacturer communications from 65 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	12
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	9
110000 ELECTRICAL SYSTEM	7
356000 EQUIPMENT ADAPTIVE/MOBILITY	6
060000 ENGINE (PWS)	6
353000 EQUIPMENT:ELECTRICAL	5
060000 ENGINE AND ENGINE COOLING	5
061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER	3

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

160000 STRUCTURE

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification numbe

060000 ENGINE AND ENGINE COOLING

Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided

130000 VISIBILITY

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

132000 VISIBILITY:GLASS, SIDE/REAR

110000 ELECTRICAL SYSTEM

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA a

110000 ELECTRICAL SYSTEM

Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision

260000 FORWARD COLLISION AVOIDANCE

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

060000 ENGINE (PWS)

SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing an

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

350000 EQUIPMENT

Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts

060000 ENGINE AND ENGINE COOLING

Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed dr

350000 EQUIPMENT

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No re

162300 STRUCTURE:BODY:DOOR

Some 2011-2013 Edge/MKX, 2013 Flex/MKT vehicles built on or before 15-Jul-2013 and 2013-2014 Explorer vehicles built on or before 15-Aug-2013 may exhibit a door ajar lamp illuminated with all doors closed. This may be due to the door ajar s

160000 STRUCTURE

353000 EQUIPMENT:ELECTRICAL

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts a

350000 EQUIPMENT

353000 EQUIPMENT:ELECTRICAL

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use

110000 ELECTRICAL SYSTEM

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts

060000 ENGINE AND ENGINE COOLING

2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an inte

350000 EQUIPMENT

105000 POWER TRAIN:DRIVELINE

SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDE

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

350000 EQUIPMENT

REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCO

060000 ENGINE (PWS)

TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FL

010000 STEERING

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

030000 BRAKES (PWS)

SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE

030000 BRAKES (PWS)

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

SOME 2013-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE (

150000 SEAT BELTS

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatb

151300 SEAT BELTS:FRONT:RETRACTOR

060000 ENGINE AND ENGINE COOLING

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate

061000 ENGINE AND ENGINE COOLING:ENGINE

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

060000 ENGINE (PWS)

118000 ELECTRICAL SYSTEM:SOFTWARE

SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645

350000 EQUIPMENT

Touchscreen navigation system - arabic language - blank screen

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Touchscreen navigation system - arabic language - blank screen

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD: TRANSMISSION FLUID LEAK FROM CONVERTER HOUSING AREA ON POLICE UTILITY EQUIPPED WITH 6F50/6F55 TRANSMISSION *CN

350000 EQUIPMENT

FORD 2013-2014 FLEX: BULLETIN INFORMATION REGARDING SOME VEHICLES EXPERIENCING POOR AUDIO RECEPTION WITH A WHISTLING NOISE. *LJ

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

FORD FLEX 2013 AND 2013-2015 TAURUS: BULLETIN INFORMATION INVOLVING THE ELECTRONIC MANUAL TEMPERATURE CONTROL & CLIMATE CONTROL SETTING INACCURATE. *LJ

180000 VEHICLE SPEED CONTROL

FORD: CERTAIN 2013-2015 FORD FUSION AND TAURUS, 2011-2015 FORD EXPLORER, 2013-2014 FORD EDGE AND FLEX, 2013-2015 LINCOLN MKS, MKX, AND 2013-2014 LINCOLN MKT VEHICLES MAY EXPERIENCE PROBLEMS WITH THE CRUISE CONTROL SPEED THAT DOESN'T MATCH T

185000 VEHICLE SPEED CONTROL:CRUISE CONTROL

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

FORD: WITH AUXILIARY CLIMATE CONTROL SYSTEM ON, CAN SMELL AN EXHAUST ODOR IN VEHICLE. LIKE SULFUR, AFTER HARD DRIVING CONDITIONS OR ACCELERATION. MODEL 2009-14 FLEX. *PE. UPDATE. 06/11/15. *TA

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

FORD: WITH AUXILIARY CLIMATE CONTROL SYSTEM ON, CAN SMELL AN EXHAUST ODOR IN VEHICLE. LIKE SULFUR, AFTER HARD DRIVING CONDITIONS OR ACCELERATION. MODEL 2009-14 FLEX. *PE. UPDATE. 06/11/15. *TA

118000 ELECTRICAL SYSTEM:SOFTWARE

FORD/LINCOLN: THE AMBIENT LIGHTING ON LINCOLN (MYLINCOLN TOUCH) VEHICLES WILL DEFAULT TO WHITE AND ON FORD (MYFORD TOUCH) VEHICLES WILL DEFAULT TO ICE BLUE AFTER THE IGNITION SWITCH CYCLE. *PE

120000 LIGHTING (PWS)

FORD/LINCOLN: THE AMBIENT LIGHTING ON LINCOLN (MYLINCOLN TOUCH) VEHICLES WILL DEFAULT TO WHITE AND ON FORD (MYFORD TOUCH) VEHICLES WILL DEFAULT TO ICE BLUE AFTER THE IGNITION SWITCH CYCLE. *PE

110000 ELECTRICAL SYSTEM

LINCOLN/FORD: WHEN ALL DOORS, ON SOME VEHICLES, ARE CLOSED, LAMP ILLUMINATES DOOR IS AJAR. MODEL 2011-13 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

FORD: AN INTRUSION OF WATER, FROM MOVEABLE MOONROOF, DUE TO AN OVERFLOW OF TROUGH RAILS WHEN DRAIN SYSTEM HAS OVER CAPACITIZED. MODEL 2011-14 FLEX. *PE

160000 STRUCTURE

FORD: AN INTRUSION OF WATER, FROM MOVEABLE MOONROOF, DUE TO AN OVERFLOW OF TROUGH RAILS WHEN DRAIN SYSTEM HAS OVER CAPACITIZED. MODEL 2011-14 FLEX. *PE

162000 STRUCTURE:BODY

FORD: WHEN DRIVING HIGHWAY SPEEDS, THERE WOULD BE A WHISTLE OR WIND NOISE FROM LEFT AND/OR RIGHT A PILLAR. MODEL 2013-14 FLEX. *PE

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

FORD/LINCOLN: SOME VEHICLES, WITH ALUMINUM VALVE COVER, WILL EXPERIENCE AN EXCESSIVE CONDITION OF SMOKING ENGINE OIL AND/OR CONSUMPTION OF OIL, FROM TAIL PIPE, DURING NORMAL ENGINE TEMPERATURE OPERATION. MODEL 2010-2014 FLEX, TAURUS, EXP

060000 ENGINE (PWS)

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

FORD/LINCOLN: SOME VEHICLES MAY EXPERIENCE A ROUGH IDLE, IN GASOLINE TURBOCHARGED DIRECT INJECTION (GTDI) ENGINE, MAY OCCUR AFTER HOT START. MODEL 2012-2014 FLEX, TAURUS, EXPLORER, MKT. *PE

221600 SEATS:FRONT ASSEMBLY:POWER ADJUST

LINCOLN/FORD: ON SOME VEHICLES AND TRUCKS, THERE IS A POPPING, SQUEALING, BINDING OR GRINDING NOISE COME FROM POWER SEATS WHEN MOVING BACKWARDS OR FORWARD. MODEL 2009-2015 F-150, TAURUS, FLEX, MKT, MKS, F-SUPER DUTY, EXPLORER. *PE

030000 BRAKES (PWS)

FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS.

162300 STRUCTURE:BODY:DOOR

LINCOLN/FORD: WHEN ALL THE DOORS ARE CLOSED, THE LAMP FOR DOOR AJAR, IS ILLUMINATED. MODEL 2011-2013 EDGE, FLEX, EXPLORER, MKX, MKT. *PE

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING.

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

162300 STRUCTURE:BODY:DOOR

FORD/LINCOLN: WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. MODEL 2011-2013 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

FORD/LINCOLN: WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. MODEL 2011-2013 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

060000 ENGINE (PWS)

FORD/LINCOLN: AN ACCUMULATION OF OIL, IN LEFT HAND VALVE COVER BAFFLE, MIGRATING THROUGH FRESH AIR INTAKE OF POSITIVE CRANKCASE VENTILATION (PCV) SYSTEM, MAY HAVE ENGINE OIL IN INTAKE AIR SYSTEM COMPONENTS. MODEL 2011-2013 EDGE, EXPLORER

060000 ENGINE (PWS)

FORD: DUE TO FUEL VAPOR LINE NOT BEING CONNECTED PROPERLY (FULLY SEATED) TO UNDERSIDE OF FUEL DELIVER MODULE (FDM), WHICH LEADS TO CARBON CANISTER SATURATED WITH LIQUID FUEL AND A FUEL ODOR, SLOW FILL, OR HESITATION OR STUMBLE, OCCURS WHIL

091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM

FORD/LINCOLN: ON SOME VEHICLES, THERE IS A SITUATION REGARDING THE FUEL GAUGE WITH DIAGNOSTIC TROUBLE CODE (DTC) B2879 OR P1243 AND WORKSHOP MANUAL HAS BEEN UPDATED TO INCLUDE THE DTCS. MODEL 2011-2014 FLEX, MKT. *PE

356000 EQUIPMENT ADAPTIVE/MOBILITY

FORD: WHEN ATTEMPTING TO ACCESS FACTORY KEYLESS ENTRY KEY CODE, USING IDS TOOL, WOULD RECEIVE AN ERROR MESSAGE DUE TO PRODUCTION SOFTWARE CHANGE IN BODY CONTROL MODULE. MODEL 2013 F-150, EDGE, MKX, 2014 F-SUPER DUTY, TAURUS, MKS, FLEX, MK

350000 EQUIPMENT

FORD:LINCOLN: ON SOME VEHICLES, THERE ARE VARIOUS RELATED CONCERNS ABOUT THE SYNC FEATURES, SUCH AS SYNC FEATURES INOPERATIVE, LACK OF OR SLOW RESPONSE TO PHONE AND VOICE BUTTON OPERATION. MODELS 2012-2013 FOCUS, E-SERIES, EDGE, EXPEDITIO

353000 EQUIPMENT:ELECTRICAL

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NHTSA Safety Investigations, FORD FLEX

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Open , Model Year: 2019

B-Pillar Trim Detachment

The Office of Defects Investigation (ODI) has received five complaints alleging the detachment of the B-pillar trim piece in model year 2019 Ford Flex vehicles manufactured by Ford Motor Company. The complaints allege that the trim piece can detach without warning while driving at highway speeds, ... Read more

PE, Closed , Model Year: 2019

Rear-view Camera Failure

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report ... blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints. Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI’s concern, Ford analyzed some field-returned cameras, as well as Ford’s field data and ODI’s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles. For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles). Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

FORD FLEX - All Years Overview

Complete safety history for the FORD FLEX across all model years (2009, 2019).

34 Total Recalls

2,473 Total Complaints

2 Investigations

97 Reported Crashes

19 Reported Fires

0 Reported Deaths

FORD FLEX - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2019	4	280	View
2018	3	81	View
2017	4	53	View
2016	3	121	View
2015	4	119	View
2014	4	323	View
2013 (current)	6	777
2012	2	89	View
2011	2	178	View
2010	1	181	View
2009	1	271	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2013 FORD FLEX

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2013 FORD FLEX

Safety Technology

Technical Service Bulletins, 2013 FORD FLEX

Most Affected Components

NHTSA Safety Investigations, FORD FLEX

FORD FLEX - All Years Overview

FORD FLEX - Year by Year

Other FORD Models