2011 FORD FLEX

2 recalls, 178 complaints - 79 TSBs

AIR BAGS:FRONTAL

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high spe... Read more

Consequence

An improperly inflated air bag increases the risk of injury in the event of a crash.

Remedy

Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

695 vehicles affected

Manufacturer: Ford Motor Company

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford... Read more

Consequence

If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

Remedy

Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software w... Read more

393,623 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

178 total complaints 9 crashes 2 fires 16 injuries

Top Reported Components

Component	Complaints
STEERING	46
ENGINE	27
POWER TRAIN	17
ELECTRICAL SYSTEM	13
UNKNOWN OR OTHER	12
SEATS	7
FUEL/PROPULSION SYSTEM	6
SERVICE BRAKES	6
ENGINE AND ENGINE COOLING	5
WHEELS	5

Incident date: May 2, 2026

THIS IS AN UPDATE TO EXISTING NHTSA ODI COMPLAINT #11735718 2017 Hyundai Santa Fe Sport, TXXI Theta II engine defect. UPDATE: On May 7, 2026, Hyundai Case Manager acknowledged in writing "Your case is important to us" and "2.4L THETA concerns" for Case #42623761. This is written admission the veh... Read more

Incident date: May 2, 2026

While driving the steering wheel will intermittently lock up or make it where you cannot turn the steering wheel at all. The collision sensors will go off and cause vehicle to lock the brakes up when you’re not even close to anything. Also, random messages will appear in dash as shift to neutral w... Read more

Incident date: May 2, 2026

Incident date: Apr 27, 2026

I am reporting that Hyundai’s Recall 296 remedy appears inadequate and that Hyundai closed the recall on my vehicle even though the underlying rear-seat safety hazard remained unresolved. My complaint involves the second- and third-row powered seat system, including the fold/stow and walk-in funct... Read more

Incident date: Oct 22, 2025

While driving my 2024 Mercedes-Benz S580, I have experienced multiple serious safety issues affecting both the power train and the wheels/tires. 1.Power Train / Transmission Failure: On two separate occasions at freeway speeds, the vehicle suddenly lost all power and came to a complete stop in the ... Read more

Incident date: Oct 22, 2025

Incident date: Oct 17, 2025

While driving the vehicle and applying the brakes the vehicle shifted to one side of the road. There was an accident 03/2024 after having the brake control arm serviced. The braking system failed. There was a recall on the front control arm 2016. The vehicle was totaled and was salvaged due to dama... Read more

Crash

Incident date: Oct 17, 2025

Crash

Incident date: Oct 17, 2025

I just took my 2021 GMC Sierra 1503.0 Duramax diesel into Faulkner Nissan, today 10/18/2025 m, to have that recall fixed. I picked it up from the dealership and drove about 10 miles before it went into limp mode and reduced power mode while I was driving and started to shift very roughly and I’ve ... Read more

Incident date: Jul 15, 2025

I had several instances where my electronic power assist steering (EPAS) has failed resulting in advance trac and other errorson my information screen.This has resulted in effectively NO steering. Thank goodness I was in a parking lot or going slow otherwise may have resulted in severe injury or dea... Read more

Incident date: May 8, 2025

The contact owns a 2014 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The local deal... Read more

Incident date: Feb 15, 2024

The contact owned a 2013 BMW 328I. The contact stated that upon parking the vehicle on the sidewalk in front of his driveway, it caught on fire. The vehicle was unoccupied during the fire. The origin of the fire was unknown. The location of the fire was the front engine compartment. The fire departm... Read more

Fire

Incident date: Aug 20, 2023

On June 9, 2024, while I was driving on the highway, my new Accord flashed a series of warning messages on the right side of the driver information interface (instrument panel). The messages that flashed and scrolled through repeatedly are listed below: Electric parking brake system problem. ... Read more

Incident date: Aug 20, 2023

*Subject: Reporting Tesla Motors' Exposure of Sensitive VIN Information** To Whom It May Concern, I am a security researcher and ethical hacker who has identified and reported a significant data leak involving Tesla Motors. Specifically, Tesla is leaking sensitive Vehicle Identification Numbers (V... Read more

Incident date: Jan 26, 2024

Enterprise rented me recalled car. I asked about check engine light and they said it was for oil change. Kept for 30 days renting it twice.

Incident date: Aug 18, 2023

I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purch... Read more

Crash 1 injured

Incident date: Aug 18, 2023

My vehicle was affected by NHTSA Recall Number 22V746000. The dealer Stew Hansen Hyundai in Clive, IA refused to fix this vehicle under the recall. They tried to claim that my less than one year old vehicle was damaged by me and that's why it had the exact same symptoms of the recall. The vehicle sp... Read more

Incident date: Aug 18, 2023

Crash 1 injured

Incident date: Jan 7, 2024

Lock actuators on passenger side have NEVER worked, fuel pump stops working when filling up tank even though not nearly full (have to repush the pump in several times - sometimes it doesn’t let me fill up tank totally because it thinks it’s full), right headlights fog up and can't be polished, l... Read more

Incident date: Dec 15, 2023

The contact owns a 2018 Hyundai Sonata. The contact stated that the vehicle failed to start in cold weather, below 50 degrees Fahrenheit. The contact stated that the vehicle would start as needed whenever the weather was warmer. The vehicle was taken to an independent mechanic, where it was diagnose... Read more

Incident date: Nov 7, 2023

I was unable to to get my gear out of park. I took to Kia immediately to inspect this issue. My safety is at risk if a collision occurs because I can’t change gears or if I have my children in the car and I get stuck in a remote location. The problem is currently being inspected by a Kia dealershi... Read more

Incident date: Oct 8, 2023

In transit, it began smoking and the engine light came on. After pulling to the side, flames erupted and it became fully engulfed, followed by a small explosion. The vehicle and it’s contents were a total loss.

Fire

Incident date: Sep 11, 2023

The contact owns a 2014 Ram 1500. The contact stated while driving approximately 25 MPH, the vehicle lost power steering functionality, requiring excessive force while maneuvering the vehicle. The contact stated that a red steering symbol with an exclamation point was displayed on the instrument clu... Read more

Incident date: Jun 15, 2023

I was in New York taking my boyfriend to work and was at a red light and out of nowhere the car started to beep and said the power steering was low and to press the brake to restart, nothing happened when I pressed the brake and then I received a message saying the engine turned off, the traffic lig... Read more

Incident date: Jun 15, 2023

Incident date: Apr 1, 2023

There is currently a recall for faulty fuel pumps in Mazda CX-5 models 2018-2019. We currently own a 2017 Mazda CX-5 with less than 80,000 and had the same faulty part as the recalled years cause us to stall on a highway going 75 miles an hour. We were towed to a Mazda dealership who told us the r... Read more

Incident date: Oct 12, 2022

The contact owns a 2019 Chrysler Pacifica. The contact stated while at a stop light, the vehicle lost motive power and stalled with the START/STOP warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic who could not find any default codes with the vehicle. Th... Read more

Incident date: Jan 6, 2023

Green key light keeps blinking car won’t start transporter is good but the car won’t start .

Incident date: Sep 14, 2022

On three separate occasions the vehicle refused to accelerate after being in a stop and go mode (I.e. traffic/drive thru). All three times an alert popped up on the dashboard stating: HEV Check Hybrid System Stop Safely. The second time this occurred a diagnostic code came up: DTCP112000. In all t... Read more

Incident date: Oct 1, 2022

The contact owns a 2011 Ford Flex. The contact stated that while driving at various speeds, the check engine warning light and wrench light illuminated, and the vehicle started driving rough. The contact stated that the vehicle decelerated and then failed to properly accelerate. The vehicle was take... Read more

Incident date: Oct 24, 2022

The contact owns a 2011 Ford Flex. The contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. The power steering sensor fault message was displayed. The vehicle was taken to an independent mechanic who informed him that the failure was due to the electrical pu... Read more

Incident date: Jun 1, 2022

The contact owns a 2011 Ford Flex. The contact stated while her husband was driving at an undisclosed speed and making a turn, the steering wheel seized. The contact stated no warning light was illuminated. The driver shifted to park(P), turned off, and restarted the vehicle to reset the steering wh... Read more

Incident date: Jul 25, 2022

The contact owns a 2011 Ford Flex. The contact stated that while driving approximately 50 MPH, the service power steering assist warning light illuminated and the steering seized. The contact used excessive force to steer the vehicle. The contact took the vehicle to the dealer who stated that the fa... Read more

Incident date: Jun 14, 2021

The contact owns a 2011 Ford Flex. The contact stated while his wife was driving 65 MPH, the vehicle started to overheat. The contact's wife was able to pull over safely. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that water was detected inside the eng... Read more

Incident date: Apr 10, 2022

The contact owns a 2011 Ford Flex. The contact stated that upon her husband starting the vehicle, the vehicle entered limp mode as he exited the driveway. Her husband then drove the vehicle back into the driveway and turned the vehicle off. The next day, her husband started that vehicle and was temp... Read more

Incident date: Apr 10, 2022

Incident date: Mar 20, 2022

The contact owns a 2011 Ford Flex. The contact stated while reversing and make a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to drive to her residence. The contact called the local dealer and made them aware of th... Read more

Incident date: Oct 22, 2021

When I put my car in reverse, it is very hard to turn the steering wheel. I called my local Ford dealer and have an appointment for service. Inspection will occur tomorrow (10/26/21). I have not used the car since I noted the problem on 10/22/21.. However, if I were to use my car, I might h... Read more

Incident date: Oct 16, 2021

Problem with the power steering control failure...Clearly that is a known problem for Ford Flex that can cause people to crash during this issue...Mi car is 2011 Ford flex limited....

Incident date: Jun 19, 2021

Fuel pump failure shut down engine in seconds on the freeway and left us stranded on the freeway with highspeed traffic. Problem confirmed by the dealer. Vehicle inspected by the manufacturer. No warning, engine just lost power on the freeway.

Incident date: Apr 14, 2021

I HAVE A FORD FLEX TRUCK 2011 ECO BOOST LIMITED AND THE WHEN I GO TO THE CAR WASH FOR SOME REASON WATER IS COME THRU. I CHECK THE SEAL ON THE TOP OF THE VEHICLE AND THERE SEEM TO BE NO WEAR OR TERE ON THE RUBBER SEAL THAT AROUND THE TOP OF THE GLASS.

Incident date: Jan 1, 2019

THERE A CLICKING SOUND COMING FROM THE GLOVE BOX LIKE MODULATOR GONE BAD NOT SURE WHAT IT IS BUT EVERY TIME I TURN THE AIR OR HEAT ON I HEAR A CLICKING SOUND ABOUT EIGHTEEN TIMES AND THAN IT STOPS. I I TURN THE AIR HEAT OFF I HEAR THE SOUND AGAIN FOR EIGHTEEN TIMES. NOT SURE WHAT THE PROBLEM IS.

Incident date: Feb 9, 2021

THE MIDDLE ROW SEATS BEHIND THE PASSENGER, THAT HAS A HAND BAR PULL FOR FOLDING THE SEAT FLAT THEN UP HAS BROKEN. THE HANDLE LIFTS FULLY BUT NO ACTION HAPPENS ONCE PULLED TO FULLY. THE SEAT IS STUCK IN THE SEATED POSITION NOW.

Incident date: Oct 17, 2020

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT CALLED ON BEHALF OF HER SON. THE CONTACT STATED THAT THE WATER PUMP ON THE VEHICLE FAILED. THE CONTACT STATED THAT HER SON CALLED AN UNKNOWN FORD DEALER AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED HIM THAT IT WAS THE WATER PUMP THAT FAILED... Read more

Incident date: Oct 13, 2020

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED WHILE STARTING THE VEHICLE, SHE HEARD AN ALARM AND BECAME AWARE THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT CALLED CLEVELAND FORD LOCATED AT 2496 S LEE HWY, CLEVELAND, TN... Read more

Incident date: Sep 16, 2020

TRAVELING ALONG THE INTERSTATE AT REGULAR SPEED, THE ENGINE BEGAN TO OVERHEAT. A LEAK FROM THE WATER PUMP OCCURRED AND FLOODED THE ENGINE AND OIL RESERVOIR CAUSING THE VEHICLE TO IMMEDIATELY SMOKE AND OVERHEAT. AFTER ALLOWING THE VEHICLE TO SIT AND COOL DOWN SO NOT TO START A FIRE WHEN THE HOOD IS... Read more

Incident date: Aug 17, 2020

MY VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT IS REQUIRED AT LOWER SPEEDS. IT FEELS UNSAFE WHEN STEERING AT LOW SPEEDS.

Incident date: Jul 15, 2020

MY STEERING WHEEL WILL CONSISTENTLY LOSE POWER STEERING IN A TURN ESP[ECIALLY NOTICEABLE AT LOW SPEEDS. IT APPEARS TO ONLY HAPPEN WHEN I'M TURNING LEFT AT THIS POINT. I HAVE CHECKED FLUIDS AND THERE IS NO DAMAGE TO THE STEERING BOX.

Showing 50 of 178 complaints.

NHTSA Safety Ratings, 2011 FORD FLEX

2011 Ford Flex SUV AWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	15.1%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2011 FORD FLEX

79 manufacturer communications from 41 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	6
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	4
060000 ENGINE AND ENGINE COOLING	4
110000 ELECTRICAL SYSTEM	4
060000 ENGINE (PWS)	4
118000 ELECTRICAL SYSTEM:SOFTWARE	3
061000 ENGINE AND ENGINE COOLING:ENGINE	3
030000 BRAKES (PWS)	3

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

160000 STRUCTURE

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification numbe

060000 ENGINE AND ENGINE COOLING

Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo

132000 VISIBILITY:GLASS, SIDE/REAR

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

130000 VISIBILITY

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts

060000 ENGINE AND ENGINE COOLING

Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed dr

350000 EQUIPMENT

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No re

350000 EQUIPMENT

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts a

353000 EQUIPMENT:ELECTRICAL

110000 ELECTRICAL SYSTEM

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDE

105000 POWER TRAIN:DRIVELINE

350000 EQUIPMENT

REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCO

010000 STEERING

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

030000 BRAKES (PWS)

SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE

030000 BRAKES (PWS)

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

060000 ENGINE (PWS)

061000 ENGINE AND ENGINE COOLING:ENGINE

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

060000 ENGINE AND ENGINE COOLING

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

118000 ELECTRICAL SYSTEM:SOFTWARE

SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

LINCOLN/FORD: AN OVERHAUL TRANSMISSION MOTORCRAFT KIT, AVAILABLE FOR SOME VEHICLES, CONTAINS AN INCORRECT VALVE BODE SEPARATOR PLATE AND WOULD NEED TO DISCARD 7Z490 PART AND USE BT4Z-7Z490 TO PREVENT HARSH DOWNSHIFTS. MODEL 2010-12 EDGE,

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

FORD: WITH AUXILIARY CLIMATE CONTROL SYSTEM ON, CAN SMELL AN EXHAUST ODOR IN VEHICLE. LIKE SULFUR, AFTER HARD DRIVING CONDITIONS OR ACCELERATION. MODEL 2009-14 FLEX. *PE. UPDATE. 06/11/15. *TA

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

FORD: WITH AUXILIARY CLIMATE CONTROL SYSTEM ON, CAN SMELL AN EXHAUST ODOR IN VEHICLE. LIKE SULFUR, AFTER HARD DRIVING CONDITIONS OR ACCELERATION. MODEL 2009-14 FLEX. *PE. UPDATE. 06/11/15. *TA

160000 STRUCTURE

FORD: AN INTRUSION OF WATER, FROM MOVEABLE MOONROOF, DUE TO AN OVERFLOW OF TROUGH RAILS WHEN DRAIN SYSTEM HAS OVER CAPACITIZED. MODEL 2011-14 FLEX. *PE

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

FORD: AN INTRUSION OF WATER, FROM MOVEABLE MOONROOF, DUE TO AN OVERFLOW OF TROUGH RAILS WHEN DRAIN SYSTEM HAS OVER CAPACITIZED. MODEL 2011-14 FLEX. *PE

060000 ENGINE (PWS)

FORD/LINCOLN: SOME VEHICLES, WITH ALUMINUM VALVE COVER, WILL EXPERIENCE AN EXCESSIVE CONDITION OF SMOKING ENGINE OIL AND/OR CONSUMPTION OF OIL, FROM TAIL PIPE, DURING NORMAL ENGINE TEMPERATURE OPERATION. MODEL 2010-2014 FLEX, TAURUS, EXP

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

030000 BRAKES (PWS)

FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS.

221600 SEATS:FRONT ASSEMBLY:POWER ADJUST

LINCOLN/FORD: ON SOME VEHICLES AND TRUCKS, THERE IS A POPPING, SQUEALING, BINDING OR GRINDING NOISE COME FROM POWER SEATS WHEN MOVING BACKWARDS OR FORWARD. MODEL 2009-2015 F-150, TAURUS, FLEX, MKT, MKS, F-SUPER DUTY, EXPLORER. *PE

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

FORD/LINCOLN: SOME VEHICLES WILL EXPERIENCE A LACK OF AIR CONDITIONING (AC) PERFORMANCE, WITH DUAL ENGINE COOLING FANS, WHILE STATIONARY OR MOVING AT SLOW SPEEDS, AND/OR OVERHEAT. MODEL 2011-2012 TAURUS, MKS, EXPLORER, FLEX, MKT. *P

162300 STRUCTURE:BODY:DOOR

FORD/LINCOLN: WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. MODEL 2011-2013 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

FORD/LINCOLN: WHEN ALL DOORS ARE CLOSED, THE DOOR AJAR LAMP WILL ILLUMINATE. MODEL 2011-2013 EDGE, EXPLORER, FLEX, MKX, MKT. *PE

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

FORD/LINCOLN: DUE TO A LACK OF PERFORMANCE BY AIR CONDITIONER, WHILE STATIONARY OR OVERHEATING OR SLOWLY MOVING, DUAL ENGINE COOLING FANS MAY NOT BE WORKING AND POSSIBLY NEED TO REPROGRAM THE PCM. MODEL 2011-2012 TAURUS, FLEX, MKS, MKT.

091200 FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM

FORD/LINCOLN: ON SOME VEHICLES, THERE IS A SITUATION REGARDING THE FUEL GAUGE WITH DIAGNOSTIC TROUBLE CODE (DTC) B2879 OR P1243 AND WORKSHOP MANUAL HAS BEEN UPDATED TO INCLUDE THE DTCS. MODEL 2011-2014 FLEX, MKT. *PE

060000 ENGINE (PWS)

FORD/LINCOLN: LONG BLOCK ENGINES SHIPPED WITH CAM SENSORS, CRANK SENSOR, CRANK SENSOR TONE WHEEL, COOLANT INLET TUBE, THE COMPONENTS MUST BE SWAPPED OVER ENGINE BEING REPLACED TO REPLACEMENT ENGINE BEFORE ENGINE IS INSTALLED. *PE

102000 POWER TRAIN:MANUAL TRANSMISSION

FORD/LINCOLN: ON SOME VEHICLES, TRANSMISSION 5TH GEAR START AT STOP, SPEED CONTROL DROPS OR INOPERATIVE, BACKUP CAMERA ON IN DRIVE, 5TH GEAR START FROM STOP AND TRANSMISSION SLIPPING OR NEUTRAL OUT, DUE TO DIGITAL TRANSMISSION RANGE (TR) S

204000 WHEELS:HUB

FORD/LINCOLN: ON SOME VEHICLES, WHEN ACCELERATING FROM STOP OR SHIFTING BETWEEN DRIVE/REVERSE AND/OR REVERSE/DRIVE, A NOISE IS HEARD LIKE POP, TING, CLICK, COMING FROM FRONT WHEEL AREA. MODELS 2011-2013 TAURUS, EXPLORER, FLEX, MKS, MKT.

356000 EQUIPMENT ADAPTIVE/MOBILITY

FORD: ON VARIOUS VEHICLES WITH MY TOUCH,AFTER ANY APIM PROGRAMMING, REPLACEMENT OR DISCONNECT FROM FRONT DISPLAY INTERFACE MODULE (FDIM), TOUCHSCREEN CALIBRATION MUST BE PERFORMED. MODEL YEARS 2011-2013. NO MODELS LISTED.

350000 EQUIPMENT

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

FORD: ON SOME VEHICLES, THE INTAKE AIR SYSTEM COMPONENTS MAY HAVE ENGINE OIL ACCUMULATION, IN LEFT HAND VALVE COVER BAFFLE MIGRATING THROUGH FRESH AIR INTAKE OF POSITIVE CRANKCASE VENTILATION (PCV) SYSTEM. MODELS 2011-2013 EDGE, EXPLORE

060000 ENGINE (PWS)

FORD/MERCURY/LINCOLN: SOME VEHICLES EXHIBIT A COLD WEATHER PHENOMENON WHERE FLUID HAS EXPELLED OUT OF VENT ON REAR DRIVE UNITS (RDU) AND FLUID, ON OCCASION, WOULD BURP OUT. *PE

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD: THERE MAY BE A SLUGGISH ACCELERATION OR HESITATION FEELING WHEN ROLLING TO A STOP. THIS WILL BE FOLLOWED BY A HARSH BUMP. *RM

118000 ELECTRICAL SYSTEM:SOFTWARE

COMM-TRANS LUND: SOME 2009-2011 MODELS MAY HAVE THE AIR BAG INICATOR FLASHING WITH A STORED TROUBLE CODE. THIS IS A SOFTWARE PROBLEM. *RM

140000 AIR BAGS

COMM-TRANS LUND: SOME 2009-2011 MODELS MAY HAVE THE AIR BAG INICATOR FLASHING WITH A STORED TROUBLE CODE. THIS IS A SOFTWARE PROBLEM. *RM

118000 ELECTRICAL SYSTEM:SOFTWARE

FORD: IF THERE IS AN INTERMITTENT LACK OF POWER, SURGE, OR HESITATION WHILE DRIVING THE BRAKES WILL OVERRIDE ACCELERATION. *RM

100000 POWER TRAIN

FORD: IF THERE IS AN INTERMITTENT LACK OF POWER, SURGE, OR HESITATION WHILE DRIVING THE BRAKES WILL OVERRIDE ACCELERATION. *RM

061000 ENGINE AND ENGINE COOLING:ENGINE

FORD: IF THERE IS AN INTERMITTENT LACK OF POWER, SURGE, OR HESITATION WHILE DRIVING THE BRAKES WILL OVERRIDE ACCELERATION. *RM

046000 SERVICE BRAKES, AIR:ANTILOCK

FORD: IF THERE IS AN INTERMITTENT LACK OF POWER, SURGE, OR HESITATION WHILE DRIVING THE BRAKES WILL OVERRIDE ACCELERATION. *RM

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

FORD: THERE MAY BE A LOSS OF POWER, HESITATION, SURGE, OR LACK OF THROTTLE RESPONSE WHILE DRIVING. THE BRAKE OVER ACCELERATOR FEATURE MAY BE ACTIVATING. *RM

061000 ENGINE AND ENGINE COOLING:ENGINE

FORD: THE IDLE SPEED DROPS LOWER THAN DESIRED AND MAY FLUCTUATE. THERE MAY BE TWO POSSIBLE TROUBLE CODES STORED. *RM

NHTSA Safety Investigations, FORD FLEX

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Open , Model Year: 2019

B-Pillar Trim Detachment

The Office of Defects Investigation (ODI) has received five complaints alleging the detachment of the B-pillar trim piece in model year 2019 Ford Flex vehicles manufactured by Ford Motor Company. The complaints allege that the trim piece can detach without warning while driving at highway speeds, ... Read more

PE, Closed , Model Year: 2019

Rear-view Camera Failure

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report ... blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints. Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI’s concern, Ford analyzed some field-returned cameras, as well as Ford’s field data and ODI’s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles. For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles). Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

FORD FLEX - All Years Overview

Complete safety history for the FORD FLEX across all model years (2009, 2019).

34 Total Recalls

2,473 Total Complaints

2 Investigations

97 Reported Crashes

19 Reported Fires

0 Reported Deaths

FORD FLEX - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2019	4	280	View
2018	3	81	View
2017	4	53	View
2016	3	121	View
2015	4	119	View
2014	4	323	View
2013	6	777	View
2012	2	89	View
2011 (current)	2	178
2010	1	181	View
2009	1	271	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2011 FORD FLEX

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2011 FORD FLEX

Safety Technology

Technical Service Bulletins, 2011 FORD FLEX

Most Affected Components

NHTSA Safety Investigations, FORD FLEX

FORD FLEX - All Years Overview

FORD FLEX - Year by Year

Other FORD Models