2015 FORD FLEX

4 recalls, 124 complaints - 87 TSBs

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image wh... Read more

Consequence

A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional le... Read more

1,448,655 vehicles affected

Manufacturer: Ford Motor Company

SUSPENSION:REAR

Defect Description

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Remedy

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be t... Read more

211,207 vehicles affected

Manufacturer: Ford Motor Company

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causin... Read more

Consequence

A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.

Remedy

Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.

77,502 vehicles affected

Manufacturer: Ford Motor Company

PARKING BRAKE

Defect Description

Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. T... Read more

Consequence

If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.

Remedy

Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall i... Read more

7,165 vehicles affected

Manufacturer: Ford Motor Company

Complaint Statistics

124 total complaints 4 fires 1 injuries

Top Reported Components

Component	Complaints
FUEL/PROPULSION SYSTEM	18
ENGINE	17
STEERING	15
POWER TRAIN	14
ELECTRICAL SYSTEM	14
SUSPENSION	8
UNKNOWN OR OTHER	7
SERVICE BRAKES	5
BACK OVER PREVENTION	3
VEHICLE SPEED CONTROL	3

Incident date: Aug 24, 2024

The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the rear-view camera screen was black with the message "Contact Dealer" displayed. The contact stated tha... Read more

Incident date: Aug 24, 2026

UNKNOWN The rear camera (when available) is UPSIDE DOWN! At night, the image also has wide lines running through it. Sometime, the camera just shows a message that it is unavailable. So FRUSTRATING!

Incident date: Oct 25, 2025

The contact owns a 2015 Ford Flex. The contact stated that upon reversing the vehicle the rearview camera display would display upside down and then display blank and no warning lights were illuminated, however the following warning message would display on the instrument panel "camera unavailable, ... Read more

Incident date: Oct 1, 2025

The contact owns a 2015 Ford Flex. The contact stated that while reversing, the rear-view camera was blank. There was no warning light illuminated; however, the message was "Camera not Available - Please Contact your Dealer" was displayed on the instrument panel. The contact received notification of... Read more

Incident date: Dec 31, 2024

The 10-speed transmission exhibits severe and dangerous shifting behaviors. It frequently shudders and jerks extremely hard when shifting between gears.Most critically, the transmission fails to properly engage into gear. While driving, I came to a complete stop at a red light in active traffic. Whe... Read more

Incident date: Jun 1, 2024

Driving at 50 mph car applies brakes for no reason

Incident date: Apr 15, 2026

The contact owns a 2020 Buick Encore. The contact stated that while driving at an undisclosed speed, the brake pedal and accelerator pedal became extremely hot to the touch. The contact became aware that the silver heat shield was missing. Additionally, the contact stated that there was electrical a... Read more

Incident date: Jan 1, 2025

The electronic brake control module, break retainer, brake master cylinder and brake valve all failed. I was driving to lunch and coming down a hill when multiple warning lights turned on as I pressed the brakes. I had almost no braking power as I approached a stop sign that lets you enter a highway... Read more

Incident date: Oct 1, 2025

MY VEHICLE 2022 ACURA TYPE S HAS A TRANSMISSION SYSTEM PROBLEM, BLIND SPOT INFO PROBLEM, AND A ALL WHEEL DRIVE PROBLEM THAT ONLY MY FRONT WHEE;S MAY BE POWERED. IT LOOKS LIKE THE TRANSFER CASE MAYBE FAILING. MY VEHICLE ONLY HAS 25,000 MILES ON IT AND IS ABOUT TO BE OUT OF WARRANTY

Incident date: Jan 5, 2025

The contact owns a 2019 Kia Sorento. The contact stated that the panoramic sunroof failed to properly close. The vehicle was taken to the dealer, where it was diagnosed with an inoperable motor and fractured cables. The vehicle was not repaired. The contact stated that the vehicle had previously be... Read more

Incident date: May 5, 2023

Driving 70 mph on a cloudy 73° day around 6:30 pm no cars immediately around me on I45. I heard a loud gunshot to the point I ducked in my car. Immediately pulled over walked around the car. My Sunroof exploded upwards. Took to Longo Toyota on Monday at 7am. Upon arrival they thought it would be... Read more

Incident date: Sep 7, 2022

The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving on several occasions at speeds above 30 MPH, the vehicle shuddered abnormally. There was no warning light illuminated during the failures. The vehicle was taken to a dealer, where it was diagnosed, and determined that the... Read more

Incident date: Feb 27, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving approximately 30 MPH, a message that the rear tailgate was open was displayed. The vehicle was stopped and inspected, and discovered that the tailgate had erroneously opened while driving. After closing the tailg... Read more

Incident date: Jan 1, 2025

Constant errors in dash. Cruise control fails while driving. Auto braking no longer works. Warning of other vehicles in blind spots does not work anymore. Many error in dash display regarding the camera and lkas are displayed.

Incident date: Oct 28, 2025

I took my Rogue into a mechanic shop for a juddering/grinding noise when turning at low speeds. Upon further investigation, the mechanic found a recall (NTB20-069) for the AWD. This recall is the exact issue I am currently having with my car and they are stating there is no open recall on my VIN. ... Read more

Incident date: Sep 12, 2025

The contact owns a 2023 Land Rover Defender. The contact stated that while driving approximately 55 – 60 MPH, the vehicle suddenly shuddered and vibrated with several unknown warning lights illuminated and flashing before the vehicle abruptly stalled and lost power in the middle of the freeway. Th... Read more

Incident date: Oct 13, 2025

GM released a special warranty for the coolant control valve. My vin number does not qualify but it is currently at the dealership getting replaced because it failed. I don't understand how the same exact vehicle with a different Vin qualifies but mine does not. I am within the time frame and mileag... Read more

Incident date: Feb 6, 2026

Upon putting car in reverse backup camera screen shows upside picture. Upon putting car in reverse backup camera screen goes completely black Being a senior driver the backup camera system is a huge safety necessity

Incident date: Feb 5, 2026

Cylinder 7 lost compression due to Cylinder 7 Exhaust AFM cylinder not moving. this is the second time I have had this issue in a little over a year. at the time of failure while driving the vehicle lost all power and would only run 25 - 30 mph causing me to have to veer off on the shoulder. yes it ... Read more

Incident date: Jun 2, 2025

High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda ... Read more

Incident date: Jan 1, 2025

My 2020 GLE 350 first displayed a problem with left indicator on front left hand head lamp. I took an appointment with my Mercedes dealer for repair. Then it started showing all kinds of safety problems on the screen -like blind spot monitoring, collision warning etc not working. I parked it in my g... Read more

Incident date: Nov 8, 2025

The recall was issued over a year ago and still no remedy.

Incident date: Jan 1, 2017

On Sept.12,2025, I was driving with two family members. i was stopped at a light with the auto on/off engaged. Fortunately, i had my foot on the brake as the engine revved very significantly. I threw the car into neutral and the engine returned to normal. Had I not done so, we would have plowed int... Read more

Incident date: Sep 11, 2025

My 2021 Honda CR-V displays an “All System Failure” message while driving. On multiple occasions, the car has also braked suddenly on its own when there was no obstacle in front of me. This is a serious safety hazard, as it could cause a crash from behind. The issue is intermittent but recurring... Read more

Incident date: Jun 6, 2024

The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonabl... Read more

Incident date: Sep 9, 2025

Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it star... Read more

Incident date: Sep 9, 2025

Incident date: Aug 29, 2023

[XXX]. While approaching a red light traffic signal ABS kicked in with a slight acceleration and reduced braking. There was a car ahead of me stopped at the red light. Applying normal pressure to the brakes was not slowing my vehicle requiring me to use both feet to force enough pressure to the brak... Read more

Incident date: Aug 22, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? The throttle and engine. Car is available for inspection. How was your safety or the safety of others put at risk? The vehicle will lose ability to accelerate when crossing busy intersections or tra... Read more

Incident date: Aug 22, 2025

Incident date: Jun 1, 2024

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact called several dealers and was informed that the part was on backorder. The contact stated that the ma... Read more

Incident date: Jun 2, 2023

The contact leased a 2024 Audi Q4 E-Tron. The contact stated after the dealer had delivered the brand-new vehicle to the contact, the contact became aware that the VIN was included in NHTSA Campaign Number: 25V125000 (Electrical System); prior to the lease agreement; however, the dealer failed to di... Read more

Incident date: May 28, 2025

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more

Incident date: May 19, 2024

My 2019 Chevrolet Colorado, equipped with the 3.6L LGZ engine, recently triggered a P0024 diagnostic trouble code. This code indicates a failure of the Bank 2 exhaust camshaft position actuator solenoid, a critical part of the variable valve timing (VVT) system. After researching, I discovered that... Read more

Incident date: May 14, 2022

TWICE in the past month +. On [XXX] my wife and I were on our way to a family wedding and I was driving approx 75 MPH on [XXX]. I don't recall if I had cruise control on or not as I rarely use it. There was no vehicle was in front of me for hundreds of yards yet all of a sudden the vehicle started ... Read more

Incident date: Feb 1, 2025

The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the vehicle independently turned off. The contact was unable to restart the vehicle. The vehicle was towed the dealer to have the battery replaced. The vehicle was repaired. The manufacturer was noti... Read more

Incident date: Dec 1, 2024

Engine stalls at idle or at takeoff (low throttle input) randomly 5 time over 7 weeks, twice caught it in a turn and was able to throttle through. Honda motorcycle is DCT automatic - no manual clutch. may get rear ended, or caught in oncoming traffic when making left or right! Random can't be dup... Read more

Incident date: Jan 4, 2023

When accelerating while turning right or left from a stop, there is a loud knocking sound from both sides in the front suspension. The sound is more severe with harder acceleration.

Incident date: Dec 12, 2024

This is re: dash warning that came on saying "Action Required, Steering Assist is Reduced, Drive with Care" on 2021 Chevy Blazer, 28.800 miles. First happened 1/15/25 & each time car is started it is on now, plus the Check Engine light is on now. The fan of the motor runs for 5-10 minutes once car i... Read more

Incident date: Jan 15, 2020

The contact owns a 2018 Dodge Journey. The contact stated that the engine was slow to turn over and start. There was an abnormal chugging sound at start up. The contact stated while driving, the vehicle shut off unintendedly and failed to restart. The contact stated that the half-circle symbol to de... Read more

Incident date: Feb 8, 2024

Hesitation upon accelerating from a stopped position. When pulling out from a stop into a busy intersection the vehicle hesitates for several seconds. I have almost been broadsided when attempting to pull out onto a busier roadway. The vehicle feels as though it is stalled, then suddenly lunges. App... Read more

Incident date: Aug 20, 2024

My vehicle was stolen in downtown New York

Incident date: Feb 22, 2024

See attached document for complaint

Incident date: Oct 15, 2022

2018 RAM 2500 6.7l service abs system and service electronic braking system warnings on dash. Took vehicle to mechanic shop and scan showed code C0020-01. Symptom/Vehicle issuse: C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE. Replacing the HCU and ABS Module seems to be the fix. I bou... Read more

Incident date: Apr 2, 2023

I bought the 2017 Pacifica Limited new from Mt. Ephraim Chrysler, Dodge, Ram in Mt. Ephraim, New Jersey. Within a few months of owning the car, I encountered multiple problems which kept the car off the road and raised concerns about the reliability of the car. I kept taking it back to the dealers... Read more

Incident date: Apr 2, 2023

The contact owns a 2017 Chevrolet Cruze. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the O2 sensor was defective and needed to be replaced. The vehicle was the repaired; however,... Read more

Incident date: Dec 30, 2022

FUEL PUMP CONTROL MODULE SYSTEM FAILURE. DIAGNOSTIC CONFIRMED WITH FORD DEALER

Incident date: Nov 10, 2021

I was exiting the interstate and an error message came up in mid turn and I lost my power assisted steering causing me to almost hit the concrete divider.

Incident date: Jul 21, 2022

The contact owns a 2015 Ford Flex. The contact stated while driving 65 MPH, the steering wheel seized. The vehicle was towed to the residence. The contact related the failure to a faulty steering control module; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer... Read more

Incident date: Aug 4, 2021

My power steering failed with out warning while turning off of an off ramp. I have had the car repaired it needed and entire steering rack. It only had 60,000 miles on it at the time. I almost wiped out bad. It was all I had to continue to drive it to a safe place.

Showing 50 of 124 complaints.

NHTSA Safety Ratings, 2015 FORD FLEX

2015 Ford Flex SUV FWD

Category	Rating
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.4%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	Optional

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2015 FORD FLEX

87 manufacturer communications from 48 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	10
350000 EQUIPMENT	8
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	7
060000 ENGINE AND ENGINE COOLING	6
100000 POWER TRAIN	6
060000 ENGINE (PWS)	4
103000 POWER TRAIN:AUTOMATIC TRANSMISSION	3
356000 EQUIPMENT ADAPTIVE/MOBILITY	3

350000 EQUIPMENT

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during ini

100000 POWER TRAIN

During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the tim

160000 STRUCTURE

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification numbe

100000 POWER TRAIN

Some 2015-2016 vehicles equipped with 6F50/6F55 transmission and built on 2-Nov-2015 and through 1-Feb-2016 may exhibit no reverse, 3rd and 5th gear with diagnostic trouble codes (DTCs) P0715,P0717,P0756 and/or P2701. This may be caused by

110000 ELECTRICAL SYSTEM

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing th

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

060000 ENGINE AND ENGINE COOLING

Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare fo

980000 UNKNOWN OR OTHER

SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active

110000 ELECTRICAL SYSTEM

100000 POWER TRAIN

Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing t

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided

132000 VISIBILITY:GLASS, SIDE/REAR

Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA a

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor

110000 ELECTRICAL SYSTEM

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, collision

260000 FORWARD COLLISION AVOIDANCE

100000 POWER TRAIN

2015-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police vehicles built on or before 10-Jun-2016 and equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) may exhibit a PTU venti

100000 POWER TRAIN

On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr

060000 ENGINE (PWS)

SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing an

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

110000 ELECTRICAL SYSTEM

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

060000 ENGINE AND ENGINE COOLING

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

350000 EQUIPMENT

Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts

110000 ELECTRICAL SYSTEM

Some 2015-2018 Flex, Taurus, Police Interceptor Sedan, and 2016 Navigator vehicles may exhibit a turn signal that does not operate as expected when the steering column multifunction switch is moved to the lane change position, then quickly

010000 STEERING

350000 EQUIPMENT

Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed dr

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No re

353000 EQUIPMENT:ELECTRICAL

The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts a

350000 EQUIPMENT

353000 EQUIPMENT:ELECTRICAL

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use

110000 ELECTRICAL SYSTEM

356000 EQUIPMENT ADAPTIVE/MOBILITY

Certain 2015 Model Year Flex and Taurus, 2015-2016 Model Year C-MAX, and MKS, and 2016 Model Year Edge, Fusion, MKZ, and Transit Connect Vehicles - Electronic Throttle Body Replacement

356000 EQUIPMENT ADAPTIVE/MOBILITY

Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts

350000 EQUIPMENT

2013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an inte

060000 ENGINE AND ENGINE COOLING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

SOME 2007-2016 EDGE/MKX/FLEX/MKT/MKZ/MKS/TAURUS/TAURUS POLICE/EXPLORER/EXPLORER POLICE EQUIPPED WITH ALL WHEEL DRIVE (AWD) AND BUILT ON OR BEFORE 30-JUN-2016 MAY EXHIBIT A TICKING AND/OR KNOCKING NOISE COMING FROM THE DRIVELINE AREA. TO IDE

105000 POWER TRAIN:DRIVELINE

350000 EQUIPMENT

REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR LINCO

060000 ENGINE (PWS)

TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. THE NEW WHITE FL

010000 STEERING

SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES.

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

SETTING THE CORRECT TIRE INFLATION PRESSURE IS AN IMPORTANT STEP IN THE PRE-DELIVERY PROCESS AND DURING ROUTINE MAINTENANCE INTERVALS. RECENT CUSTOMER CLINICS REVEALED THAT MOST EVERY VEHICLE IN THE CLINICS HAD THE TIRE PRESSURES SET INCORR

030000 BRAKES (PWS)

SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. IF THE

030000 BRAKES (PWS)

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

SOME 2013-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE (

060000 ENGINE (PWS)

SOME 2015-2016 F-150, C-MAX, EDGE, MKS, TAURUS, AND FLEX AND 2016 EXPEDITION, EXPLORER, ESCAPE, FUSION, MUSTANG, MKZ, MKX, NAVIGATOR, TRANSIT AND TRANSIT CONNECT VEHICLES EQUIPPED WITH A 2.0L, 2.5L, 3.5L OR 3.7L GASOLINE ENGINE AND BUILT ON

150000 SEAT BELTS

Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatb

151300 SEAT BELTS:FRONT:RETRACTOR

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate

060000 ENGINE AND ENGINE COOLING

061000 ENGINE AND ENGINE COOLING:ENGINE

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL

060000 ENGINE (PWS)

063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM

061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER

061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

100000 POWER TRAIN

Some 2015-2016 vehicles equipped with 6F50/6F55 transmission Built On 11/2/2015 And Through 2/1/2016 may exhibit no reverse, 3rd and 5th gear and/or DTCs P0715, P0717, P0756 and/or P2701. This may be caused by the direct clutch snap ring ou

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

118000 ELECTRICAL SYSTEM:SOFTWARE

SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645

350000 EQUIPMENT

Touchscreen navigation system - arabic language - blank screen

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Touchscreen navigation system - arabic language - blank screen

110000 ELECTRICAL SYSTEM

In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

FORD: TRANSMISSION FLUID LEAK FROM CONVERTER HOUSING AREA ON POLICE UTILITY EQUIPPED WITH 6F50/6F55 TRANSMISSION *CN

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO

NHTSA Safety Investigations, FORD FLEX

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2017

B-Pillar Trim Detachment

On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, an... d subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. Ford reported that its warranty analysis indicated that Flex B-pillar trim had a low detachment rate and that Ford did not believe this condition posed an unreasonable risk to motor vehicle safety. In July 2025, Ford closed its internal investigation. Because ODI’s analysis of complaint data indicated a high failure rate and an increasing failure trend, PE25007 was subsequently opened. In responding to the information request for PE25007, Ford reassessed the warranty search criteria used in its July 2025 internal investigation. The reassessment found the detachment rate to be substantially higher than what Ford had originally determined. Consequently, in October 2025, Ford issued recall 25V732based on the reassessed and accurate high failure rate. This recall instructed dealers to inspect the driver and front passenger B-pillar trim pieces and repair/replace if necessary. The vehicles included in this recall were MY 2017-2019 Ford Flex with production dates between February 17, 2017 and December 2, 2019. In January 2026, Ford issued 25V732 Amendment 1, which updated the remedy to remove the inspection criteria and instead proactively secure the driver and front passenger B-pillar trim with adhesive. The scope of vehicles included in the recall was unchanged by Amendment 1. ODI’s analysis of 25V732 found that both the scope and remedy were insufficient and that an unreasonable safety risk remained despite the recall. MY 2016 Ford Flex was excluded from the recall scope and the rear B-pillar trims on both the driver and passenger side were excluded from the recall. The failure rates of both MY 2016 Ford Flex and rear B-pillar trim pieces were found to be higher than the failure rates in similar trim detachment recalls issued by both Ford and other vehicle manufacturers. Starting in January 2026, ODI and Ford had multiple meetings to discuss Ford’s PE25007 response data and ODI’s concern about the 25V732 scope and remedy. In June 2026, Ford issued 25V732 Amendment 2. This amendment expanded the scope of the recall to add MY 2016-2017 Ford Flex vehicles produced before February 17, 2017. Additionally, this amendment updated the remedy to include removal of and reapplication or replacement of both rear driver and rear passenger B-pillar trim pieces in addition to front driver and front passenger B-pillar trim pieces. This updated remedy applies to all MY 2016-2019 vehicles. Ford expects to complete the mailing of remedy owner notification letters by March 26, 2027. Also, Ford informed ODI that prior model year (MY 2011-2015) vehicles were referred to Ford’s Customer Satisfaction forum for consideration of an extended warranty program. In view of recall 25V732 and its associated amendments, ODI is closing this Preliminary Evaluation (PE). The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2019

Rear-view Camera Failure

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report ... blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ complaints. Also, ODI identified reports produced by Ford that indicate the peer vehicles have the same issue as the subject vehicles. To address ODI’s concern, Ford analyzed some field-returned cameras, as well as Ford’s field data and ODI’s VOQ data. Ford stated it did not identify a specific root cause in the Magna supplied cameras. However, on October 13, 2025, Ford filed Recall 25V-695 covering 1,448,655 vehicles of various Ford/Lincoln models equipped with Magna supplied cameras. The cameras demonstrate the same blank or distorted images that prompted Recall 24V-951. It should be noted that Ford is conducting a recall of those vehicles by model/model year that exhibit VOQ complaint rates greater than 10 per 100,000 vehicles. For the remaining vehicles (rates less than 10/100K), Ford is providing a warranty extension (15 years/unlimited miles). Ford has stated that the differences in the rates (field performance) are likely due to the differences in the camera related hardware, such as the wiring harness type that are specific by vehicle model/model year. In view of Ford filing Recall 24V-951 and Recall 25V-695 addressing the subject of this investigation, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

FORD FLEX - All Years Overview

Complete safety history for the FORD FLEX across all model years (2009, 2019).

34 Total Recalls

2,533 Total Complaints

2 Investigations

99 Reported Crashes

22 Reported Fires

0 Reported Deaths

FORD FLEX - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2019	4	311	View
2018	3	86	View
2017	4	56	View
2016	3	134	View
2015 (current)	4	124
2014	4	325	View
2013	6	777	View
2012	2	89	View
2011	2	178	View
2010	1	181	View
2009	1	272	View

Other FORD Models

Model	Recalls	Complaints
MUSTANG	1,104	11,600	View
RANGER	928	10,371	View
F-350 SD	776	2,363	View
F-450 SD	692	624	View
F-150	692	46,142	View
F-250 SD	638	3,635	View
EXPLORER	624	42,549	View
F-550 SD	578	603	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2015 FORD FLEX

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2015 FORD FLEX

Safety Technology

Technical Service Bulletins, 2015 FORD FLEX

Most Affected Components

NHTSA Safety Investigations, FORD FLEX

FORD FLEX - All Years Overview

FORD FLEX - Year by Year

Other FORD Models