2014 BMW X5 Recalls, Complaints & Safety

The contact owns a 2014 BMW X5. While the contact's daughter was attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the 12-Volt battery and the auxiliary battery needed to be replaced. The vehicle was repaired; however, the contact attempted to start the vehicle, but the vehicle failed to start. The vehicle was towed to an independent mechanic who specialized in foreign-made vehicles. The vehicle was diagnosed, and it was determined that the water pump was constantly running and was draining the 12-Volt battery. The mechanic determined that the water pump needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not associated with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 160,000.

I own a 2014 BMW X5 diesel, after the 4 yr warranty expired, my car has had 2 times driveshaft/drivetrain/differential replaced. Valve cover leaking. Chassis stabilization error, suspension/air pump problems, at this moment i have an initialization of driving stabilization error message. Please see what is going on with these expensive cars that after 4 yr warranty give all kind of problems. ThanksTeresa

Product: Diono Monterey 2XT Highback Booster Issue type: Child restraint usability / fit concern There is a significant height usability gap between Diono’s convertible seats and the Monterey 2XT booster. My child is approximately 32”–40” tall and cannot safely use either seat, leaving no appropriate Diono option during this growth range. This presents a real-world safety and usability issue for caregivers attempting to follow manufacturer guidance. I have attempted multiple direct contacts with Diono for clarification or exchange options, but no functional escalation contacts exist. This complaint is submitted to document the usability gap and request manufacturer review and some kind of help in rectifying this clearly safety issue. Thank you for your attention to this matter.

The contact owns a 2014 BMW X5. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The contact stated that after several attempts the vehicle started and driven to a service center where the battery was replaced; however, the contact became aware that the battery was draining abnormally. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the water pump was leaking onto an electrical plug connector, causing the vehicle to short circuit. The contact stated that the water pump was replaced, and a shield was installed over the connector. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); as a possible cause for the failure however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 101,078.

Due to issues in the engine design the timing chains become loose and get excessive slack. BMW has revised the design multiple times but the corrective action requires complete removal of transmission and engine to replace all timing chain components. Unfortunately my engine has suffered timing chain failure and requires replacement. This leads to engine failure while driving and unsafe conditions.

High Pressure Fuel Pump failed without any sensor notification or prior indication causing the car to suddenly go into safety mode shut down and lose all propulsion while driving at speed. This is a known NHTSA recall issue Part 573 Safety Recall Report 21V-586 specific to 2014 BMW X5 xdrive35d. Attempting to understand WHY this VIN is not included in the recall list especially in light of the fact the resulting catastrophic failure defined is exactly why the recall was supposed to prevent.

The contact owns a 2014 BMW X5. The contact stated while driving 65-70 MPH, there was an abnormal sound coming from the engine. The check engine warning light was illuminated. The contact drove to the residence. The following day, the vehicle was towed to SLM Auto Care LLC - Audi VW BMW Porsche, where it was diagnosed that the N63 engine had failed and needed to be replaced. The mechanic also informed the contact that the N63 engine was known to consume excessive oil. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure. The The failure mileage was approximately 78,000.

Vehicle shutoff at high rate of speed causing me to not have power steering or brakes. This was very frightening and lucky to not cause a major accident. This was due to the High Pressure Fuel Pump failing that has extended warranty but should be a recall as this is very dangerous.

Almost caused a major accident when High Pressure Fuel Pump failed unexpectedly while driving. Good thing my family was not in car when this happened. This is completely unacceptable and should be recalled on this vehicle just like many others of this model. I have included picture of metal shavings in fuel system from high pressure fuel pump failure.

High Pressure fuel pump failure

The contact owns a 2014 BMW X5. The contact stated while driving approximately 15 MPH, the contact discovered that there was water leaking from underneath the vehicle. No warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the VIN was not included. The vehicle was towed to a dealer where it was diagnosed that the water pump had leaked onto the battery and the water pump, and the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,878.

High pressure fuel pump Failure

2014 BMW x5 xdrive35D equipped with a Bosch Cp4 (HPFP) High Pressure Fuel Pump that is known to implode., cause severe damage to my vehicles fuel system that is costing me thousands in repairs. My year make model and build year all fall under the recall but my vin is not on the recall list. BMW has no answers for me and just says nothing they can do. BOSCH CP4 HPFP failed and released metal shavings throughout all fuel lines, injec BMW had a recall for 12K vehicles but mine was not on the recall list and BMW cannot explain why given that my fuel pump exploded like so many other BOSCH CP4 . I believe BMW knew that these pumps were bad and did not notify all owners that had them in in their car.

Water Pump I went to 2 BMW dealerships, Buffalo and PA, for repair and neither could diagnose and repair. I went to local repair shop and they changed water pump. I would like to be reimbursed for this recalled repair. Please advise.

The contact owns a 2014 BMW X5. The contact stated while driving 10–40 MPH, the vehicle stalled and independently shifted to neutral. The vehicle restarted after a while. The check engine warning light was illuminated. The contact stated that the drivetrain malfunction message was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 77,000.

The high-pressure fuel pump failed/disintegrated and released metal debris into the entire fuel system and most likely into the engine. The car stalled and shut off in the middle of intersection and almost caused a crash. The entire fuel system will need to be replaced due to the intrusion of the metal fragments into the fuel system.

The vehicle has been part of recall #[XXX] related to engine EGR cooler leakage. The EGR cooler is part of emission's control. On this vehicle the egr can leak which causes coolant to get into intake manifold and potentially cause risk of fire. BMW denied to cover the repair on my vehicle reason I am asking for support. Have already called BMW customer service 1800-831-1117 but unfortunately no support was offered. Car have been fixed by replacing the egr with genuine BMW part. Invoice attached. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driveshaft failed during normal driving conditions on normal road. Dealership said bearing in driveshaft u-joint seized, caused driveshaft to fail. This also lead to the transmission pan falling down. Parts are not available for inspection as repairs have already been made and old parts were not kept. Had to pull over mid drive on the side of the road, potential to be dangerous. Dealership diagnosed issue. Vehicle was only looked at by manufacturer/dealership. There were no warning lights or messages leading up to the incident. Only symptom was severe shaking of the car 20-30 seconds before I pulled over to investigate, and I saw the driveshaft hanging out the bottom of the car.

The diesel X5 randomly shut off and would not start leaving my wife stranded on the highway. This left my wife without power steering or power brakes. It was acting a little weird a day or so before the issue, but only displayed a generic powertrain warning without storing any ECM codes to assist with diagnosis. After the engine died, the engine stored a low fuel pressure code. The Bosch CP4 high pressure fuel pump failed just outside of the warranty period. Initial repair estimates are greater than $10,000 due to the way the high pressure fuel pump fails.

Drive train malfunction came on and veh started to act very different like check engine lights and a lack of power !!! had it sent back to the dealer they switch #4 coil pack to # 5 and the code cleared . Then about 1500 miles later the same thing happen ,so I changed plugs& wires and still the same thing happen again so then I received a P0100 code and P0172 so I changed the pcv and both Mas sensors plus the turbo filters !!!!! still no change ?????

Intake Manifold is melted and leaking same year the EGR was replaced from recall.

The contact owns a 2014 BMW X5. The contact stated while driving approximately 55 MPH, the vehicle started shaking violently and vibrated abnormally. The message "Power Train Malfunction" was displayed. The vehicle was later towed to the local dealer who diagnosed that the high-pressure fuel pump had failed, and metal shavings were discovered inside the fuel system and the engine. The contact was advised that the engine and fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 111,000.

Sometime the rear soft closed door ajar with child safety locks engaged while in motion. Child safety locks used because have small children in the back seats. The children safety are at risk when the door ajar while turning. Had to pull over to re-closed the door because the door ajar warning light and sound is on. The dealership had inspect the issue and said there is a service bulletin on the locks.

The contact owns a 2014 BMW X5. The contact stated while driving 5 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty high-pressure fuel pump which caused the timing chain to freeze. The manufacturer was made aware of the failure and advised the contact to reach out to the dealer for assistance. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The failure mileage was approximately 176,000.

The contact owns a 2014 BMW X5. The contact stated that while driving at various speeds, the contact heard an abnormal sound, and the vehicle hesitated to accelerate, causing the vehicle to jerk. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty driveshaft. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 65,465.

The contact owns a 2014 BMW X5. The contact stated while his daughter was driving at approximately 55 MPH, the vehicle stalled. The contact stated that his daughter saw the drivetrain failure warning light illuminated. The contact stated that his daughter was able to pull over. The contact stated that his daughter was unable to restart the vehicle. The contact had the vehicle towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and there were metal shavings in the fuel system. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer had been informed of the failure. The failure mileage was approximately 155,000.

I purchased a 2014 BMW X5 on 8/31 Took possession of it 9/7 because the dealership needed to replace tires. On 9/15 while driving for about 3 minutes, the powertrain warning came on my screen and the truck began to shake. I turned around and parked in my driveway and turned the vehicle off. At which time smoke was visible from the engine area. As the smoke began to worsen, flames shot out and I called the fire department for help. I was only in possession of the vehicle for 8 days and the dealership told me that there’s nothing that they can do for me. I was within the 15 day of possession or 500 mile time window

Fire

The owner owns a 2014 BMW x5 35d. Owner was driving 35 MPH at time of incident. Vehicle was working fine, no issues. All of a sudden, a drive train warning came up and the vehicle slowed down, stalled and shifted into neutral automatically. There was no warning or any indication prior to this, which is a bit scary. The owner was able to veer to into a parking lot. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was later towed to a BMW dealership for further testing. It was determined that the high-pressure fuel pump (HPFP) had failed and that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fuel system. The vehicle is still with the dealer after over two weeks. Currently, the owner has been charged a diagnostics fee. Costs to repair this issue are near $20k USD. Dealership advised owner that the vehicle NOT be repaired due to a high possibility of the engine having damage from metal fragments/debris. So now what?

The contact owns a 2014 BMW X5. The contact stated while starting the vehicle, the air bag warning light illuminated. The contact stated that the warning light had become a recurring failure. The local dealer was contacted, and the contact was informed that there were no open recalls associated with the VIN. The vehicle had not been repaired. The manufacturer had been informed of the failure and informed the contact that there were no recalls associated with the VIN. The contact researched online and related the failure to NHTSA Campaign Number: 15V147000 (Air Bags). The failure mileage was 131,225.

The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 BMW X5. The contact stated while driving 75 MPH, the vehicle stalled and shifted into neutral(N) independently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump was defective. The vehicle was then towed to the dealer, where it was diagnosed that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fueling system. The dealer charged a repair fee and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 65,000.

The contact owns a 2014 BMW X5. The contact stated while driving 60 MPH, the vehicle made an abnormal sound. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle but could not find any failure. However, as the contact continued driving, he heard an abnormal banging sound coming from underneath the vehicle. The vehicle became unstable, almost causing the contact to lose control of the steering wheel. The contact stated that he could also hear the driveshaft hitting against other components. The contact stated that metal pieces were propelled from the vehicle and cracked the windshield of another vehicle. The contact was able to pull to the side of the road with the assistance of other drivers who stopped to give assistance. There were no injuries sustained. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed that the universal joint at the end of the driveshaft had sheared off, causing the front of the driveshaft to detach. The driveshaft struck and damaged the transmission and caused some engine damage also. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V138000 (Power Train). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW X5. The contact stated while driving at 30-50 MPH, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to continue driving. Additionally, the contact stated that the vehicle failed to start. The contact was able to restart the vehicle after several attempts. The contact also stated that he smelled a strong oil, diesel and coolant odor inside the vehicle while driving. The contact stated that the failures reoccurred while driving at 30 MPH. The vehicle was taken to a nearby independent mechanic. The contact then noticed smoke coming out from underneath the hood. The contact later opened the hood and noticed that the engine components had melted. The independent mechanic referred the contact to the dealer. The vehicle was towed to the dealer where it was diagnosed that the fuel injectors had failed. The dealer diagnosed that the fuel injectors and intake manifolds needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 21V907000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that there was a remedy available for the vehicle and repairs were made.

Front driveshaft broke at U-joint while driving Front driveshaft was showing signs of rust prior to the incident but unknown at the time that it was a more serious, known issue with the previous model. I believe this to be the exact same problem as the 2010-2013 BMW x5 E70 chassis (recall 17V-138). I saw the BMW service bulletin (unfortunately after the incident) which would have clearly shown me that my driveshaft was about to break. My vehicle is the next generation x5, 2014 4.4L with all wheel drive. It has the direct replacement driveshaft as the E70, but with the newer part number. I was driving, luckily at low speed, when the car started to vibrate (like a tire problem), then bang! clunk, clunk, clunk. The U-joint in my front driveshaft broke, smashed the transmission, exhaust and floor board causing the vehicle to be disabled. Transmission was cracked with a hole in the side of it. Cost to repair at BMW dealer exceeds $19K. BMW was unwilling to accept responsibility for the damages after working with their corporate team. They were not interested in reviewing the data as potentially part of the recall. I believe, based on what BMW knows about the previous recall and the pictures of my driveshaft a few months before it broke, this is a problem that BMW has not fixed on later models which will become more evident as they age. I suspect a possible culprit is the A/C drain line that is almost right over top of the driveshaft and likely lets cold water constantly land on the U-joint. (Design flaw) - that's my opinion. I will be happy to share any additional information to help prevent this from happening to other BMW owners. I would like to see this reviewed for consideration of an additional model range to be covered.

The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.